Game crashes at same time (10:30 AM) on same day of Spring (7), can no longer progress | Stairway Games | Page 1

static thistle Sep 27, 2023, 12:24 AM

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As title says, I am stuck on 8 Spring in year 3 (maybe 4) because at exactly 10:10 AM my game crashes to desktop on this day. I have crashed 6-7 times now and I dont know what is causing this - all game files successfully validated and game is still crashing on this day

manic citrus Sep 28, 2023, 12:16 AM

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Hi @static thistle. Thank you for the report. Do you received any crash log after it happened? Can you please send it here? 🙂

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If you're playing on Steam PC, you can access the crash log under this file path: C:\Users\ <username>\AppData\Local\ProjectCoral\Saved\Crashes (the .xml file) and send the entire log here 🙂

static thistle Sep 28, 2023, 12:40 AM

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📎 CrashContext.runtime-xml

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here is one of the crash files - normally it does not give me a crash file though it just freezes my whole computer and I have to force restart it with the power button

manic citrus Sep 28, 2023, 12:43 AM

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May I ask are you playing with KBM/Controller? 🙂

static thistle Sep 28, 2023, 12:43 AM

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I am not, I am on PC with mouse and keyboard

manic citrus Sep 28, 2023, 12:43 AM

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Do you remember what you were doing after waking up until 10.30 AM? 🙂

static thistle Sep 28, 2023, 12:44 AM

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it doesn't matter what I do I always crash, but I beleieve last time I was planting grass and the time before that just running to town

manic citrus Sep 28, 2023, 12:49 AM

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May I ask were you opening a map or viewing your farm map on that day? 🙂

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Can you tell us your current game version? 🙂

static thistle Sep 28, 2023, 12:57 AM

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I’m sure I was viewing my map at some point yes, I just recreated the crash again but this time I am swimming in the ocean

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Game has crashed like this - my game is completely frozen

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Game version is v0.5-205

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Once again no crash log, this time I waited several minutes for the game to figure itself out without force restarting my computer and after 3-5 minutes it just crashed to desktop with no crash log

manic citrus Sep 28, 2023, 8:04 AM

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I see. Could you please try playing the game again and record a video showcasing the issue in action? 🙂

static thistle Sep 29, 2023, 12:43 AM

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things to note - on the night of the day that i am crashing a gold meteor hits my farm

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it may not be the same time exactly every single day that i am crashing but it is always in the morning and i dont think ive hit noon yet

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i have literally never crashed before and always played on epic graphics until this day

manic citrus Oct 2, 2023, 3:29 AM

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Thank you for sending us the video. Could you please send us your save file so our team can take a closer look? 🙂

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You can access the save file under this file path: C:\Users\ <username>\AppData\Local\ProjectCoral\Saved\SaveGames and send it here 🙂

static thistle Oct 2, 2023, 3:54 AM

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📎 DailySave_0.sav

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📎 UserSettings.sav

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📎 SaveBackup_0_0.sav 📎 SaveBackup_0_1.sav 📎 SaveBackup_0_2.sav 📎 SaveBackup_0_3.sav 📎 SaveBackup_0_4.sav 📎 SaveBackup_0_5.sav 📎 SaveBackup_0_6.sav 📎 SaveBackup_0_7.sav 📎 SaveBackup_0_8.sav 📎 SaveBackup_0_9.sav

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im not sure which save it is that youre looking for so here is literally every save file i have lol

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other things i have tried since - I have changed my day speed since i normally play on the slowest one back to default and the game still crashes

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i also tried turning my graphics down to the lowest settings and my game also still crashed (but this time it lasted until 2 pm)

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things I have not tried: just sleeping and skipping this day entirely (its maybe corrupt?) not sure if sleeping and skipping the day will solve that

manic citrus Oct 2, 2023, 4:44 AM

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Thank you for sending us the save file. I will forward your report to our teams for further investigation 🙂

static thistle Oct 2, 2023, 5:14 AM

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Thanks so much, is there like a time I can expect to hear back?

manic citrus Oct 2, 2023, 10:49 AM

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If there's any update, I’ll be sure to notify through the reports! 😉

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May I ask for additional information? May I ask for your device’s specifications details (CPU, GPU, RAM, HDD/SSD etc.)? 🙂

static thistle Oct 2, 2023, 1:33 PM

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CPU: Intel i7 9700k
GPU: GeForce 1070
RAM: DDR4 Corsair Vengeance Pro 2x 8GB
SSD: Samsung 970 Evo 1 TB

manic citrus Oct 3, 2023, 7:21 AM

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Alright. Thank you so much for the information 😉

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If possible, would you mind trying the game once more and when the freeze happens, you look at task manager to see if there's a memory leak? 🙂

static thistle Oct 3, 2023, 6:52 PM

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Tonight when I get home from work I will recreate the crash again with task manager open and film it

manic citrus Oct 4, 2023, 12:45 AM

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Take your time. We’re here whenever you’re ready 🙂

static thistle Oct 4, 2023, 3:52 AM

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manic citrus Oct 4, 2023, 4:23 AM

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Thank you for sending us the video! I noticed when you open the game, you also open another apps. If you close all the apps except Coral Island, does the issue still persist? 🙂

static thistle Oct 4, 2023, 4:24 AM

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it does yes I have tried all of that before, I only kept them open this time because I've exhausted like everything and I know it's going to crash anyway lol

manic citrus Oct 4, 2023, 4:42 AM

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Alright, thank you. I will check this with the teams 😉

#Game crashes at same time (10:30 AM) on same day of Spring (7), can no longer progress