Crashing randomly | Stairway Games | Page 1

orchid stratus Sep 23, 2023, 12:06 PM

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Hello,

I have a question regarding an issue I've been experiencing with my game. It seems to crash randomly, which makes it quite unplayable. I tend to do a lot of thing in a day, and having the game crash unexpectedly adds to the frustration because I need to do all of the things that i already do again. I'm actually a returning player, and I recently recommended the game to a friend. Unfortunately, he's encountering the same problem, and it's causing him to consider uninstalling it. I advised him to hold off because he genuinely enjoys the game, but these recurring issues are becoming a significant deterrent, making him less enthusiastic about playing.

Is there any way to address these random crashes? Your assistance would be greatly appreciated. Thank you!

btw I'm Indonesian

orchid stratus Sep 24, 2023, 4:18 AM

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BTW me and my friend both play using xbox pc app

valid jackal Sep 24, 2023, 11:22 PM

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Hi @orchid stratus. Thank you for the report. Could you please describe what you were doing in-game just before the crash occurred? 🙂

orchid stratus Sep 28, 2023, 5:51 PM

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i dont remember waht did i do in game but before its crash its always random nothing specific because my friend keep having the same issues

orchid stratus Sep 28, 2023, 5:52 PM

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valid jackal Hi <@434704311084384276>. Thank you for the report. Could you please describe wh...

pls fix it i really want my friend to keep enjoying this game because i really want to try the multiplayer after its full release

robust gust Sep 28, 2023, 7:50 PM

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I'm having the same issue. The game just randomly crashes in different scenarios

valid jackal Oct 2, 2023, 4:39 AM

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Hi @orchid stratus @robust gust. Do you received any crash log after it happened? Can you please send it here? 🙂

orchid stratus Oct 4, 2023, 3:57 PM

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No crash log the game just dissapear

valid jackal Oct 11, 2023, 2:57 AM

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Alright, I will check this with the teams. Thank you 😉

robust gust Oct 11, 2023, 8:49 PM

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valid jackal Hi <@434704311084384276> <@312063514724270081>. Do you received any crash log af...

for me it shows a crash log from unreal, since I've changed my steam configurations, the game has not crashed, but is something similar to this image

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coral-island-crashing-no-matter-what-i-do-v0-n8qzy3mtx1ta1.png

robust gust Oct 12, 2023, 9:35 PM

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there it is, it happened just now

valid jackal Oct 13, 2023, 2:36 AM

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Hi @robust gust. Could you please send us the crash log you’ve encountered? You can access the crash log under this file path: C:\Users\ <username>\AppData\Local\ProjectCoral\Saved\Crashes (the .xml file) and send the entire log here 🙂

robust gust Oct 13, 2023, 12:58 PM

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📎 CrashContext.runtime-xml

valid jackal Oct 16, 2023, 6:14 AM

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robust gust

Thank you for sending us the crash log. Do you remember what you were doing in-game just before the game crashed? 🙂

#Crashing randomly