Game Crashes when I try starting it

[pine wing]

Game has been immediately crashing when I try to start it up this morning.

[plush stream]

I also have this issue this morning

[zenith jay]

Hi @pine wing @plush stream. Thank you for the report. Could you please send us the crash log you’ve encountered? 🙂

You can access the crash log under this file path: C:\Users\ <username>\AppData\Local\ProjectCoral\Saved\Crashes (the .xml file) and send the entire log here 🙂

[plush stream]

@zenith jay here you go!

[zenith jay]

Thank you for sending us the crash log. Could you please describe what you were doing in-game just before the crash occurred? 🙂

[plush stream]

I was just opening the game, I can't even play

[zenith jay]

May I ask when was the last time you played? 🙂

[plush stream]

oh at least 2 or 3 months ago, so i updated the game and then tried to play, and it won't open

[zenith jay]

Alright. Thank you so much for the information. I will relayed them to the team for checking 🙂

[zenith jay]

Could you please provide us with your save files so we can analyze it? You can access the save file under this file path: C:\Users\ <username>\AppData\Local\ProjectCoral\Saved\SaveGames and send it here 🙂

[plush stream]

looks like it was Feb that I played last @zenith jay

[zenith jay]

Thank you so much. I will let the teams know 😉

[plush stream]

thanks!

[pine wing]

I'm at work right now and need a few hours before I can check, but I last played about a week ago.

[pine wing]

Here is the crash report;

And my last save was 9/10/23, so about 2 weeks ago.

I also experience an instant crash trying to start the game, without even getting to a game select.

[zenith jay]

Hi @pine wing. Thank you for sending us the crash log and save file. May I ask is it crash directly when opening the game? Are you able to open into the main menu? 🙂

[pine wing]

No, it doesn't take me to the main menu. I open the game and it immediately crashes.

[plush stream]

i have the same experience, it immediately crashes for me too.

[pine wing]

I just uninstalled and reinstalled the game on steam, and that seems to have fixed the problem. @plush stream

[zenith jay]

Hi! Is the game running normally now? 🙂

[pine wing]

Yes, I've been playing a few hours now and it seems like every is fine. I was a little nervous when Steam told me it couldn't find my save cloud, but a digital kick in the pants got it to get that back for me too.

[zenith jay]

Glad to hear that. If the crash happens again, please reach out to us anytime 🙂