#Game crashed when trying to report previous game crashes

1 messages · Page 1 of 1 (latest)

bright sun
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Since the game updated, I have experienced three crashes over the course of 24 hours. Seems to be random but happened at the end of my Year 2 Tree Planting Festival, when going outside after waking up, and when I was even trying to report the crashes, the game crashed.

pseudo breach
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Hi @bright sun. Thank you for the report. Do you received any crash log after it happened? Can you please send it here? 🙂

bright sun
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I'll have to snag it next time it comes up, I know it was UE something, sorry I don't have more info! I'll try to grab it next time it pops up

pseudo breach
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If it happen again to you and you managed to capture it on video, please do let us know! It will be really helpful! 😉

bright sun
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So I just experienced freezing after cooking a Fruit Tart from the recipe book 😦 I've done it twice (one time failing and one time actually cooking it) and both times it presents me the screen of what I created, music stops, and I can't proceed, I get stuck on this screen. I can't even exit out via Task Manager on the PC to close the game, I have to completely just sign out of the computer. It's like the game just keeps a big black screen and I can't get past it, if that makes sense.

pseudo breach
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Could you please send us your save file so our team can take a closer look? 🙂

bright sun
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How can I go about snagging that? (sorry!)