I CANNOT PLAY AT ALL. AS SOON AS THE GAME LOADS, IT CRASHES. | Stairway Games | Page 1

ocean plank Sep 10, 2023, 4:34 PM

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Reproduction Steps
I login, enter my save file, the game loads, then it crashes. EVERY TIME! I even tried to uninstall/reinstall the game to no avail. Please help!

Input Mode
Keyboard/Mouse

Reproduction Rate
Tried to restart the game and my device three times already. All times it crashes.

Additional Image/Video

Game Version
Early Access v0.5-152

Specs
Device: Lenovo Ideapad Gaming
Processor: 12th Gen Intel(R) Core(TM) i5-12450H 2.00 GHz
Installed RAM: 16.0 GB (15.7 GB usable)
GPU: NVIDIA GeForce RTX 3050 Laptop

📎 CrashContext.runtime-xml

dense wadi Sep 10, 2023, 4:47 PM

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Are you drivers up to date?

ocean plank Sep 10, 2023, 4:48 PM

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Yes

prime ridge Sep 10, 2023, 4:56 PM

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Just curious, but wthat if you make a new game, does that also crash you?

ocean plank Sep 10, 2023, 5:22 PM

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I haven't tried that yet. Can I make a new game without deleting my old? Im worried that if I create a new one it will delete my existing saved. Also tbh I dont want another save I have made a lot of progress on this one

prime ridge Sep 10, 2023, 5:30 PM

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Yes, you can make a new save without overwriting the old one!

ocean plank Sep 10, 2023, 7:28 PM

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Thank you @prime ridge I’m considering it but I’m really leaning on not creating a new one. I already spent 100hrs on my current 😭

prime ridge Sep 10, 2023, 7:34 PM

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Just, try it for the sake of seeing if your main save is corrupted or not; if you can start a new game without crashing, that means something happened with your "main/old" save 😉

ocean plank Sep 10, 2023, 7:42 PM

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Just did. I can load the new game without issues but when I try to switch to the old one, it crashes again. What am I gonna do now 😢

dense wadi Sep 10, 2023, 8:09 PM

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With all the dialogue and mechanic changes it’s almost more worth it to do a new save vs continuing an old one with that many hours out in. You’ll get to see a whole new dynamic. I mean it super sucks but the update is pretty dope 😄

prime ridge Sep 10, 2023, 8:11 PM

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dense wadi With all the dialogue and mechanic changes it’s almost more worth it to do a new...

This is basically what I did after 2 days of playing my main file.
But honestly, it sounds like something might have corrupted your save file. I think it should be possible to send your save file somewhere (to the team, basically) but >'m not 100% sure how that works!

dense wadi Sep 10, 2023, 8:11 PM

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Can just post the save file here

ocean plank Sep 10, 2023, 8:16 PM

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📎 DailySave_0.sav

ocean plank Sep 10, 2023, 8:17 PM

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dense wadi With all the dialogue and mechanic changes it’s almost more worth it to do a new...

I know the update is dope but all my money, inventory, and upgraded tools are hard to let go of. I don’t wanna experience this again on the next coming updates. Is there anyway to fix my old saved please? @dense wadi

dense wadi Sep 10, 2023, 8:19 PM

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I’m really not sure. Sorry supersad

ocean plank Sep 10, 2023, 8:20 PM

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I tried to load my game on my desktop. It crashes there too 😭

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Oh sorry I thought you’re a dev @dense wadi

lavish hornet Sep 10, 2023, 8:21 PM

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I had to start a new game in order to play. At least I’m still playing Coral Island. I’m sure the game will be back to normal soon.

dense wadi Sep 10, 2023, 8:45 PM

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ocean plank Oh sorry I thought you’re a dev <@325452433725718529>

Oh no, sorry! I’m just some person 😅

steady shore Sep 11, 2023, 3:57 AM

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Hi @ocean plank. Thank you for the report. I will forward your report to our teams for further investigation 🙂

ocean plank Sep 11, 2023, 5:29 PM

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Hi @steady shore any news on this? 😭

tacit saffron Sep 11, 2023, 7:06 PM

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try to get back to sleep as soon as the game loads. that's what I did on mine earlier

ocean plank Sep 11, 2023, 10:46 PM

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tacit saffron try to get back to sleep as soon as the game loads. that's what I did on mine ea...

Not sure how I am suppose to go back to sleep when it wouldn’t even load the game. I go from home screen, click on my original save, it turns loading, goes totally black, then crashes.

tacit saffron Sep 11, 2023, 11:22 PM

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oh, sorry totally different from mine. i get to start the day for a dew seconds and managed to have a new save file.

steady shore Sep 12, 2023, 1:50 AM

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ocean plank Hi <@479620507243905024> any news on this? 😭

Hi! We're currently investigating this issue. If there's any update, I’ll be sure to notify through the reports! Thank you so much for your patience during this process 🙂

ocean plank Sep 12, 2023, 10:18 AM

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Okay please do, I will wait

steady shore Sep 12, 2023, 11:29 PM

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Hi @ocean plank. Thank you for your patience. I’m happy to share that the crash has been fixed. Please stay tuned to our announcement for the next update 🙂

lavish hornet Sep 14, 2023, 5:22 PM

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steady shore Hi <@917605002749550693>. Thank you for your patience. I’m happy to share that t...

Crashing again on main save. This time I get to the black screen where you hear the door opening, first thing in the morning. But that black screen does not go away to reveal my character. This is only happening on my main save. It is not happening on my new save where I am only on Spring day 11.

steady shore Sep 15, 2023, 12:16 AM

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lavish hornet Crashing again on main save. This time I get to the black screen where you hear ...

Hi! Do you received any crash log after it happened? Can you please send it here? 🙂

lavish hornet Sep 17, 2023, 10:28 AM

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steady shore Hi! Do you received any crash log after it happened? Can you please send it here...

I just wanted to touch base. I retested the problem last night and still have same issue on my old save. But, I am so enjoying my new save that I plan to continue with it. I am seeing parts of the game I never experienced before. Such a lovely game.

#I CANNOT PLAY AT ALL. AS SOON AS THE GAME LOADS, IT CRASHES.