Crash Before Main Menu

[lost bison]

Hello! I moved into a new apartment last week and have not been able to access Coral Island ever since. I get this crash before the menu even opens. I have tried running Windows Updates, graphics updates, I verified my game files on Steam, I have uninstalled and reinstalled, to no avail. I have been able to play another game, Diablo IV, just fine.

[tough igloo]

This is happening to me too!

[lost bison]

Hopefully this photo is a little clearer

[elfin arch]

Hi @lost bison! does this problem still happens if you open your game? did you happen to change your device before running the game?

if you encountered this issue again, can you please copy-paste the crash report here so I can help you analyze the entire crash message? 😄

[lost bison]

LoginId:81facd684e50dc2e5aafec9a3e080abc
EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 729] BulkData compressed header read error. This package may be corrupt!

ProjectCoral_Win64_Shipping!FArchiveLoadCompressedProxy::Serialize() [d:\denny-ue4\engine\source\runtime\core\private\serialization\archiveloadcompressedproxy.cpp:96]
ProjectCoral_Win64_Shipping!UC_SaveSubsystem::RestoreSaveList() [E:\5cee532557e86d4\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\SaveSubsystem\C_SaveSubsystem.cpp:561]
ProjectCoral_Win64_Shipping!UC_SaveSubsystem::Initialize() [E:\5cee532557e86d4\ue4\ProjectCoral\Source\ProjectCoral\Subsystems\SaveSubsystem\C_SaveSubsystem.cpp:55]
ProjectCoral_Win64_Shipping!FSubsystemCollectionBase::AddAndInitializeSubsystem() [d:\denny-ue4\engine\source\runtime\engine\private\subsystems\subsystemcollection.cpp:210]
ProjectCoral_Win64_Shipping!FSubsystemCollectionBase::Initialize() [d:\denny-ue4\engine\source\runtime\engine\private\subsystems\subsystemcollection.cpp:132]
ProjectCoral_Win64_Shipping!UC_GameInstance::Init() [E:\5cee532557e86d4\ue4\ProjectCoral\Source\ProjectCoral_Core_Engine\C_GameInstance.cpp:28]
ProjectCoral_Win64_Shipping!UGameEngine::Init() [d:\denny-ue4\engine\source\runtime\engine\private\gameengine.cpp:1100]
ProjectCoral_Win64_Shipping!FEngineLoop::Init() [d:\denny-ue4\engine\source\runtime\launch\private\launchengineloop.cpp:4020]
ProjectCoral_Win64_Shipping!GuardedMain() [d:\denny-ue4\engine\source\runtime\launch\private\launch.cpp:160]
ProjectCoral_Win64_Shipping!GuardedMainWrapper() [d:\denny-ue4\engine\source\runtime\launch\private\windows\launchwindows.cpp:137]
ProjectCoral_Win64_Shipping!LaunchWindowsStartup() [d:\denny-ue4\engine\source\runtime\launch\private\windows\launchwindows.cpp:273]
ProjectCoral_Win64_Shipping!WinMain() [d:\denny-ue4\engine\source\runtime\launch\private\windows\launchwindows.cpp:320]
ProjectCoral_Win64_Shipping!__scrt_common_main_seh() [D:\a_work\1\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]

No devices or hardware have been changed.

[rancid moon]

Yeah I'm also experiencing the same issues 😦 I tried everything but nothing seems to work

LoginId:f3672a6740750b7f9d288ba76441b285
EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 258] Direct3DDevice->CreateUnorderedAccessView(Texture->GetResource(),&UAVDesc,(ID3D11UnorderedAccessView**)UnorderedAccessView.GetInitReference()) failed at D:/DENNY-UE4/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11UAV.cpp:116 with error E_INVALIDARG

ProjectCoral_Win64_Shipping!FD3D11DynamicRHI::RHICreateUnorderedAccessView() [d:\denny-ue4\engine\source\runtime\windows\d3d11rhi\private\d3d11uav.cpp:118]
ProjectCoral_Win64_Shipping!FD3D11DynamicRHI::RHICreateUnorderedAccessView_RenderThread() [d:\denny-ue4\engine\source\runtime\windows\d3d11rhi\private\d3d11uav.cpp:126]
ProjectCoral_Win64_Shipping!FTextureRenderTarget2DResource::InitDynamicRHI() [d:\denny-ue4\engine\source\runtime\engine\private\texturerendertarget2d.cpp:531]
ProjectCoral_Win64_Shipping!FRenderResource::InitResource() [d:\denny-ue4\engine\source\runtime\rendercore\private\renderresource.cpp:112]
ProjectCoral_Win64_Shipping!TGraphTask<TEnqueueUniqueRenderCommandType<BeginInitResource'::2'::InitCommandName,<lambda_00a924f392ed3b0cb3c33ccca205d49f> > >::ExecuteTask() [d:\denny-ue4\engine\source\runtime\core\public\async\taskgraphinterfaces.h:901]
ProjectCoral_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit() [d:\denny-ue4\engine\source\runtime\core\private\async\taskgraph.cpp:601]
ProjectCoral_Win64_Shipping!RenderingThreadMain() [d:\denny-ue4\engine\source\runtime\rendercore\private\renderingthread.cpp:373]
ProjectCoral_Win64_Shipping!FRenderingThread::Run() [d:\denny-ue4\engine\source\runtime\rendercore\private\renderingthread.cpp:509]
ProjectCoral_Win64_Shipping!FRunnableThreadWin::Run() [d:\denny-ue4\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:86]

[elfin arch]

Thank you so much! can you please send me your save file too so we can check them directly from your save? 😄

[elfin arch]

Hi @rancid moon! it seems you experienced a different crash from Ellana.

Based on the crash log you received, there seems to be a compatibility problem with your device's graphics card. you can try updating your graphic card before you run the game.

When you were using dedicated graphics before and the problem occurs now, it's because we need more power with every update.

We will have optimization near the full release later, but we can't promise that the minimum requirements will be like the beginning. We are currently running minimum requirement tests, we will announce the results when we have them!

[lost bison]

Try this? My boyfriend zipped this so if it doesn't work we can blame him.