game crashes when i try to open it | Stairway Games | Page 1

upbeat marlin Jul 12, 2023, 12:00 AM

#

Happens every time. This was happening before and I saw that others had the same problem so I waited. Just installed the latest update hoping it would help, tried it 4 times, never made it past the humble logo. Specs: Intel core i5-7200U 2.5GHz, NVIDIA GeForce 940Mx, 8GB installed RAM, 64-bit os.

#

Crash log:

sharp cedar Jul 12, 2023, 2:58 AM

#

Hi @upbeat marlin! can you tell me what game platform are you using (Steam/Xbox Gamepass) and if you received any crash log window? 😄 Can you please copy-paste the crash log here? 😄

upbeat marlin Jul 13, 2023, 10:38 PM

#

Oops sorry I thought I sent, I'll try again

#

I'm on Steam

#

📎 message.txt

sharp cedar Jul 17, 2023, 2:39 AM

#

Hi @upbeat marlin!

Based on the crash log you received, there seems to be a compatibility problem with your device's graphics card. you can try updating your graphic card before you run the game.

When you were using dedicated graphics before and the problem occurs now, it's because we need more power with every update.

We will have optimization near the full release later, but we can't promise that the minimum requirements will be like the beginning. We are currently running minimum requirement tests, we will announce the results when we have them! 😄

upbeat marlin Jul 19, 2023, 3:37 PM

#

hm i don't think i can update my card any further, my pc is too old i guess. that's too bad

#

thanks for the help tho!

#game crashes when i try to open it