Hi, I am an Alpha Backer but haven't received my key yet. Can someone come back to me about this as I've emailed support several times with no response
#Haven't received key
shut plaza
solid crystal
Please input your backer email here: https://coral-island.backerkit.com/ and it will email you a link directly to your Digital Downloads (you do NOT need a backerkit account to do this).Note: If you purchased the game on console (i.e. PS5, XBox, Switch), you will not be receiving an Early Access Key.
If your key is named Early Access Early Bird Streaming and/or Early Access Standard, these are your Early Access keys. Both keys link to the same exact game/steam product. There is no difference between the naming convention.
If you are expecting a key, and your Digital Downloads list isn't showing any Early Access keys at all, please email the team directly via email to support@stairwaygames.com.
solid crystal
@shut plaza
shut plaza
Is the alpha access key the right one, or is that just the access to the alpha version?
@solid crystal
solid crystal
Is the alpha access key the right one, or is that just the access to the alpha v...
No, the alpha access is for alpha. Do you have a key that says standard or early bird. Also you are sure you backed for a steam key?
shut plaza
Hi, no theres no other key on there, yes I did back for a steam key
solid crystal
Could you send a screenshot of your Digital Downloads page (with the codes blacked out)?
solid crystal
OK then yes, unfortunately it's in support's hands now. We sincerely apologize for the delay in email response, there are thousands of emails and very few staff members to answer them. We can only ask for patience 