#Steam won't launch the game.

1 messages · Page 1 of 1 (latest)

mortal sentinel
#

I claimed my early bird streaming key and downloaded it but Steam won't launch the game. It just pops up with the Coral Island logo thing and sits there. It's been trying to open for about 10 minutes and nothin'. I have verified the files, relaunched Steam, and rebooted my PC as well to try and fix it but no luck so far.

delicate stream
#

You may need to try uninstall and reinstall. I know this has worked for some.

#

Let me know if this works

mortal sentinel
#

Okie doke, will try that now!

#

Update: That did not work, haha.

mortal sentinel
#

Did it a 2nd time, just to be sure, and still nothin'

lethal flame
#

I'm having the same problem

mortal sentinel
#

Sorry it's happening to you too! Glad I'm not alone but it sucks! I haven't found a fix yet either.

ancient barn
#

Mind sharing your pc spec? Also did you have the 'Coral Island Alpha'?

lethal flame
#

Not op but I'm also having the issue. I played some of the alpha but not much and haven't had it installed in awhile. When I did it worked fine from what I could tell. My pc specs are:
OS: Windows 10 home 64bit
Processor: Intel Core i7-8700
Memory: 16gb ram
Graphics: Nvidia GeForce GTX 1080

grizzled pilot
mortal sentinel
#

I did have the Alpha and it worked fine. My PC specs are:
OS: Windows 10 Home 64bit
Processor: Intel Core i7-7700k
Memory: 32gb ram
Graphics: Nvidia GeForce GTX 1660TI

#

I also uninstalled the Alpha to see if that was conflicting somewhere for some reason and that didn't help either.

mortal sentinel
#

I've been uninstalling and reinstalling. Tried different hard drives even because crazier things have happened but still don't have any luck getting it to open.

delicate stream
#

You may need to reach out to steam support. This seems to be an issue on that end. I know you haven’t received this error message but maybe try all the steps in this article to see if they may work.

mortal sentinel
#

Trying those now.

mortal sentinel
delicate stream
#

Okay then the last thing is to contact steam directly. There has to be something not working properly with steam.

mortal sentinel
#

Alright. Thank you for trying. I have submitted a message to Steam support. They sure don't make that easy, lol.

lethal flame
mortal sentinel
#

I had to dig through their support articles until I found a button that let me submit something to them. I haven't heard anything back yet.

#

I did find out that one of my stream teammates is having the issue as well. I'm hoping I hear something from them soon. 😭

lethal flame
#

if I find anything out ill let you know

#

this sucks

mortal sentinel
#

Thank you ❤️ I will update you as well if I get any information. It does suck, I was so excited to check it out and stream it before launch.

mortal sentinel
#

@lethal flame Pinging for the update from Steam. I'm going to reach out to Coral Island's support email as well.

#

Because that's pretty much all they told me to do. 😭

lethal flame
#

That's unfortunate, but honestly kinda what I expected 😭

delicate stream
#

I am so sorry this is happening to you all. Really wish there was something further I could do.☹️

mortal sentinel
#

Looks like the update this morning for the game fixed whatever issue was going on. Bummed I couldn't stream it early but happy that it's fixed!

delicate stream
#

oh yay! Glad it’s working for you now!

mortal sentinel
#

Me too! Thank you for all the help trying to get it fixed the last couple days, appreciate y'all

lethal flame
#

my game is still broken

mortal sentinel
#

Oh no!

#

The other suggestion I got from Coral Island support was to disable any antivirus and see if that helps. @lethal flame

tight burrow
#

I am having the same problem. Reinstalled, verified on Latest Windows 10 with most updated graphic card driver for Geforce RTX 2060 Super, turned off AV and still same problem.

tight burrow
#

Ok Elle dm me and said to start the game and let is run in the background for 30 to 45 mins. Then the game will launch, this will be followed by a black screen for 15 mins. I am now in the black screen stage.

#

Ok. after 15 mins of black screen, I am in the menu!

mortal sentinel
#

I hope that works for Kay as well! 🤞

ancient barn
hot cedar
#

Bought and downloaded the game today, made it through Character creation, then stuck in endless loading 😭 please help, I really wanna play this game

tight burrow
ancient barn
#

Can you share your spec please?

tight burrow
#

Windows 10 update to latest
Geforce RTX 2060 Super with Latested Driver
AMD Ryzen 5 3600
15 Gig of Ram

#

16 rather

lethal flame
#

something fixed it for me. I'm thinking it was one of the updates to the game or a windows update, but I am able to play now