#error code

1 messages · Page 1 of 1 (latest)

foggy grail
#

Is there anyway for me to resolve the error code that’s showing up whenever I try to play the early bird edition?

granite inlet
#

Did you already redeem the early access standard key?

foggy grail
#

I redeemed the alpha but I only have the early access

granite inlet
#

If you already redeemed a Early access key then you won’t be able to redeem another on the same account. If you have not redeemed an early access key and you are getting errors I would try reaching out to steam support to make sure it is not something on their end. If everything looks good there then please reach out to support@stairwaygames.com.

foggy grail
#

I was able to download the game, I just can’t play it

granite inlet
#

This is a new one! Have you tried re-verifying your steam files? Sometimes this helps. Right click on coral island, select properties , go to local files and click verify integrity of game files.

foggy grail
#

unfortunately that didn't help. I have a picture of the error code if that would help any

granite inlet
#

Yes please share

foggy grail
granite inlet
#

You may need to reach out to steam support, but let me check on this

foggy grail
#

👍

gaunt panther
#

Have you tried reinstalling?

foggy grail
#

Not yet. I will try in the morning

granite inlet
foggy grail
#

so what ended up being the problem was my virus protector

gaunt panther
#

ohhhh thank you! I'll get this forwarded

#

Hi @spare cargo

#

Can you try turning off your virus protector?

spare cargo
#

I have already tried that