I have lost all the progress: Level 10 pj with almost all componentes for the ship

[weary moat]

Hi, after two months without playing, I now have entered the game again but, for my surprise, my progress is lost: A lvl10 pj is now a lvl1 and all the components I have been looking and upgrading to Tier 3 is lost too, as well as the items harvested, just like a new player
What can I do to fix it?

[thorny mirage]

When the developers are back from their holiday break, they will see this and probably restore you. This has (sadly) happened several times. For right now, there's unfortunately nothing to do except wait for the developers to come back to help. (They are quite nice though..!)
Might be worth getting a rough list together of what level you were, what level your components were, and what quests you had done while you still have it in recent memory in case they have to manually restore you- I don't know if they have nice backups or it's all manual.

[weary moat]

Ok, thanks for answering. I'll wait for devs... as I was jumping back on the game to take the Christmas event helmet
As far as I remember: Level 10, with all ship components found and all the components at level/tier 3. Well not all of them but I can only recall for having like 5-6 on tier 2: One cannon pilot, one aux weapon, one aux reactor, one reactor
For items, I don't remember how much money I had, but as far as when I was playing you can't buy anything, you can get an idea... Orange token I think a have around 40-50
For cosmetics, all of them without the helmet for the achievement of shooting/destroying ships with rocket launcher/railgun. Also the Halloween hat event for collecting pumpkins

[thorny mirage]

Oh! Another thing i just realized! If you were the experimental branch before this, switch back to the experimental branch!

(Progress on the experimental branch doesn't apply to the main branch)

...beyond that, best of luck 👍

[strange ocean]

for me when i restarted the game i got all my stuff back but no progress can be made in the game when playing, it just sets you back to level 1 whenever you do a mission, seems to be something server related turning into read only mode

[thorny mirage]

if this is happening in the last 3-ish hours it's likely server-side
the AWS outages are really kicking the game (and lots of the internet) in the shins ::(

[weary moat]

No, I wasn't at any experimental branch of anything. I just launched the game from Steam as I did few months ago: Then I got my lvl10 character, now I don't... so no playing through Xmas as I was looking forward

[shell lake]

This happened to me, went from lvl3 to lvl1 with only the rewards from that mission. Exited to menu and it didn’t think I’d even completed the prologue. Tried to rejoin and it complained of server error. Exited the game completely and rejoined as lvl 3 like I never started the last mission.

[weary moat]

Well, I wasn't playing any mission or anything, I was just returning to the game after a few months without playing

[steel marsh]

So, have you reconnected yet to se if it came back? I had the same thing happen on the 24th, and the same error trying to reconnect TheKewee mentioned with server errors. Yesterday, I re-connected fine, and everything was back, except for the rewards I lost in the last mission that messed up with the reset event.

[weary moat]

Yes, I tried to reconnect: Sadly, same output
Thanks for your tips

[weary moat]

Up

[weary moat]

Up

[weary moat]

Still devs out of office?

[balmy zephyr]

Hey! Sorry that this went unnoticed
You've restarted the game several times, but the progression still doesn't come back?
Was everything reset back to level 1 or did you keep some kind of progression?

[weary moat]

Yes, I restarted several times and no progression comes back.
Seems to me like everything is reset, but I cannot checked what's everything: No components, player level, ship customization options as well as suits unlocked, no money nor points to buy components, etc.

[balmy zephyr]

Then I can assume your starting ship went back to being broken, like did they ask you to redo the first quests to repair the ship?

Did you turn off Steam Cloud or anything similar before the progression disappeared? or if you can check if Cloud storage is full. That's where progression data is stored so it's very strange that it doesn't return after a few restarts..

[weary moat]

When I tried to continue my playgame and click on "continue my playgame" or whichever was the option named, a message appers that I have to play the prologue (that "mission" where you go around on foot learning the basics and at the end you get the Catamaran). The first time I saw the message I thought it was a mistake or something, because I have already did it the first time. However, to my surprise, if I got into the hangar, my PJ was at level 1 and everything was gone... so in that moment I realized something was bugged and the previous message of "you should do the prologue" makes sense.
I haven't turned off Steam Cloud neither is full. Otherwhise, other official Steam released games I am currently playing wouldn't save my progress whenever I play them, neither the last one I installed yesterday and I'm currently playing

[balmy zephyr]

Okay so a total failure to load a previous save, so the game assumes you're a brand new player.
And it happens with other games too?

Sounds like your harddrive where everything is installed is maybe not writing new data. Something with the write permissions, or an antivirus issue. I'd do some googling and troubleshooting like "games not saving hard drive write permissions"

[wintry wren]

@balmy zephyr He said he hasn't played in months. Could that be Dec 16th update?

[weary moat]

So if it helps, I would say the dateline was something like:
I cannot pinpoint the exact dates when I was playing the last time I have my PJ at level 10, but I remember getting the Halloween comestics by collecting pumpkins (Halloween event) . After that I played 2 o 3 more runs and stopped playing the game. So I would say around first weeks of November.
Then, around mid-December, I reinstalled the game in order to do the Christmas event where you got another event comestics and that's was the moment I realized I had lost everything. 2 or 3 days after realising that and doing some tests (reinstalling game, relaunching it, chechking files integrity, etc.) was when I posted this post on Discord

By the way, if you need logs of some kind, just tell me where they are stored and I will send/upload them

[weary moat]

No, it hasn't happened to any other my Steam games. This is issue is a first one for my, and sadly, with your game.
Maybe I'm mistaken, but I don't think it has to be related to my SSD, where the game was installed when the bug happens. I have been using it all 2025 till now, installing and uninstalling games without any issues related of any kind.
I am, indeed, using an antivirus but, again, I don't think its related to this issue: I have been used it without any issues of any kind (from games to apps) from ages till now.
Not trying to be disrespectful but I would say the bug/issue comes by your end (I mean the game, probably some update?)

[balmy zephyr]

Ah then I misunderstood your message, I thought you meant this was happening to other games at the same time. Probably not the harddrive then

I'll come back tomorrow with some other thoughts on what could have happened. If the December update could do this, we would have seen it happen to way more people and we would have heard many cries for help on that day specifically

[weary moat]

Makes sense what you're saying about the update. However, some previously user said (see first answers to this post) that this same thing has happened to other users
Nevertheless, thanks for answering back and don't letting this post die. I'd be willing to try out and check any ideas you've got to revere this issue 🙂

[weary moat]

Any new thoughts?

[balmy zephyr]

So if you go into your files to locate the progression data file for Jump Space:
C:\Program Files (x86)\Steam\userdata[your user ID][AppID]\remote\save
The AppID for Jump Space is 1757300

If you then delete that file and try to launch the game, Steam should prompt you with "the local and cloud save of the game is different, which one do you want to use"
If you choose cloud, we can see what version of save data is ultimately being stored in the cloud (if it's the old correct one or the new reset one)

[weary moat]

I have reinstalled the game, deleted the 'persistent_user_data.bin' file on ...\1757300\remote path and it was the only file there (no save folder as you mention, nor others folders there). After that, I enabled the Steam's cloud synchronization option (I wasn't using it since I have gotten Steam, and non of my Steam games have had an issue or save problem with it) and suddenly all my installed games had the name blued (as an updated expected like) included Jump Space.

I watched it closely and the blued was related about a controller (controller pad, I suppose, idk), which wasn't plugged in at that moment. It seems there was a conflict between local and cloud ¿driver? controller and a prompt let me choose between local and cloud option when I launched the game. I checked both dates for both options and, for my surprise, where previously of august '25, so I guess its not related to the game/savegame (because as I said before, I was playing the game without problems until november '25). Nevertheless, I choose the cloud option and the game launched without asking/prompting anything about the save of the game: The game initiates correctly but still want me to do the Prologue, so the workaround doesn't seem to work as expected.

Wanted to note here that when I enabled the Steam cloud synchronization option, ALL my games get blued about the controller option, not just Jump Space. Also, when I chose the cloud option for Jump Space, all the blued dissapeared from all the games (as it would be applied for all of them, I suppose).

Idk if its related or not, but by the time I launched the game, Epic Games launcher was enabled on my computer. Beforing getting to the game's main menu I got an error/warning about failing to connect to Epic Games, as the snapshot shows. After noticing it, I closed Epic Games launcher, reboot Steam and launched Jump Space again and no prompt asking me about local/cloud save appeared (of course, the Epic Games failing to connect error/warning didn't appear this time).

[balmy zephyr]

You chose the cloud option, which was dated to August '25?
Did you say that you have not had this Steam Cloud option turned on ever, until just now?

[weary moat]

The cloud option about the controller was about August '25. If I didn't recall it incorrectly: The local option from April '25 and the cloud option about August '25.
No, I haven't enabled the Steam Cloud option, but all these years I have no problems with loading savegames from other games (those who supported cloud and those who doesn't), even if I uninstalled the game itself and reinstalled few months later. Jump Space is a first one.
PS. I haven't formatted my drives during 2025 nor change OS (Windows 10)

[weary moat]

@balmy zephyr any more ideas?

[balmy zephyr]

Thanks for replying with extra context!
It helps us internally know what might've happened, even though it sounds very strange and like a freak accident.
I'm pretty sure that unfortunately your original save data is irreversibly gone, and all we can do is make this never happen again.
When Offline Mode gets added, it will change a few things how the game re-authenticates players' save data, so that will help in some scenarios

[weary moat]

So, after all the messages and almost a month of feeling like I have to chase down you guys to have a reply, are you telling me that there is no solution and you can’t do nothing to amend it? Feels like a totally complete waste of my time.
As some other users pointed early on this post, this issue seems to have happen to other users too. No solution for anybody who have had this issue? Your game cannot be uninstalled without the risk of losing all your progress if you don’t have Steam cloud sync activate? Do you see how stupid this looks like? Must be a new achivement on Steam. At least test your game and this core-behaviour before launching a new game. Or put a requirement of always have your cloud sync activate at risk of losing all if you unistalled. Feels like being scammed by you guys.
And please, don’t use the “it’s an early access game, there is going to be bugs” wildcard. I can understand bugs and was really thrilled with this game, but thi is not a bug, this is a hole and it makes you look like you don’t want to take any responsability of an issue you have created.
Why is never an issue with the payment? Geez…

[balmy zephyr]

Unfortunately no.
There's nothing to be done about save data that was seemingly overwritten and doesn't come back when restarting. If Steam Cloud wasn't on and there wasn't a usable backup, there's nothing left to try.
Everything was working for you up until December even with Steam Cloud turned off, and that's how its supposed to be.
So why this issue happened without any Cloud sync interference isn't 100% known but thanks to this thread we can look further into it.

I won't say anything about Early Access (save data is a fundamental system that should work at all times) so the blame is entirely on us. It's very unfortunate and we hope to have whatever has happened fixed for the future very soon

[heady shoal]

@weary moat FWIW you can view & download your steam cloud save from: https://store.steampowered.com/account/remotestorage. This will show you the date of your last cloud save. The JumpSpace player data file is called: persistent_user_data.bin. This way you can work out if your December uninstall / reinstall of the game has overwritten your old November cloud save. Alternatively you can download your cloud save file and compare by swapping it with the same file in [X]:[your steam install dir]\Steam\userdata[your user ID]\1757300\remote\ (be sure to backup this local file somewhere else before swapping or deleting as it may be different). Unfortunately from reading the current thread i think that the uninstallation process without cloud save on has removed the persistent data file or the reinstall has overwritten the old local one & pushed a fresh to the cloud. Upon launching there is sometimes a popup asking to choose a save file if one is present in both cloud & local but i am assuming this did not happen. I know it sucks to have your progress lost but i will be the one to say that you, me, we did pay to play a unfinished, incomplete game before the bugs have been worked out & the polish applied. With over 1000 bug reports expect it to shit the bed at some stage. best of luck with it - i hope you find your old save & if not HMU & i will assist you with fast progression on a new save. 👍