Webcam Black Screen Help!

[split badger]

Hi There, I have tried this evening to setup my Logitech C920 with the Twitch Studio software. When I add the layer and the webcam I can see my C920 light up but the preview screen stays black, I can select it and it shows as active but is just a black box with no image. I have tried OBS and such and it displays the webcam fine. Ive unistalled all other software and made sure the webcam isnt disabled. Has anyone got any ideas? 🙆‍♂️

[faint bane]

in the webcam layer, turn off auto optimize and try adjusting the camera manually

make sure no other apps are using the camera

[split badger]

I have turned that off and tried adjusting the resolution but no luck. I have tried opening the Logitech software and it says its in use, I close down Twitch Studio and it turns on. Really strange :/

[faint bane]

!webcam do you have another webcam layer in other scenes?

[tiny citrus]

My webcam doesn't work

• Windows only allows one application to use your webcam at a time. Make sure that Twitch Studio is the only thing using it.
• Make sure bottom left webcam icon is not crossed out
• Try remove and re-add the webcam layer
• Try replugging your webcam
• Report a !bug

I'm trying to use NVIDIA Broadcast but my webcam is showing up as black

• We're working on making the experience of using Twitch Studio with NVIDIA Broadcast more seamless, but at the moment you will have to manually choose a camera resolution in Broadcast that matches the one currently set in Studio. If your webcam still fails to appear after making this change, try restarting the app or refresh with "F5"

[split badger]

No other scenes, ive even deleted all the scenes and tried re-setting up. It picks up the microphone on the webcam fine as well just doesnt display a picture.

It worked previously on my old computer but now with me setting it up on my new computer it isnt working

[faint bane]

did you click the "turn off camera" icon?

and the layer is not hidden or behind another layer

[split badger]

Ive only seen the bottom left button for disabling/enabling camera and it isnt disabled. I dont think so as I setup a new twitch account so its fresh with nothing loaded

[faint bane]

when the auto optimized is turned off, what options did you see?

[split badger]

It showed me the resolution, frames per second and format I think

[faint bane]

what did you change?

what's in format

[split badger]

I tried changing the resolution lower, couldnt change the frames, im not sure what the format was but there was three options I could choose from

[faint bane]

change the format

[split badger]

Okay, ill give that a go. How can I check there is no hidden scenes etc?

[faint bane]

make sure the webcam is on top of the other layers

[split badger]

Okay, ill take some pics etc and show you as well. As I said it worked perfectly on my other PC but this new one just doesnt want to work 🤣

[faint bane]

if you need to post screenshots here. please head over to #roles and pick up your windows role

[split badger]

I have just done it, I think

[violet pine]

You definitely have your webcam selected and not the virtual camera by accident?

[split badger]

Definitely selected the Logitech C920, so strange 😪

[split badger]

This is the screen I see

When I turn optimise off

[faint bane]

Pixel format. Try changing it

[split badger]

Okay so try changing it from MJPG to PixelFormat?

[faint bane]

that's what I have been asking you to try

[split badger]

I have tried changing it from MJPG to H264 but it reverts back

[split badger]

Hope you dont mind a video, it is a little easier than pictures

[faint bane]

!webcam if you have tried everything and it's still not working, please submit a bug report

[tiny citrus]

My webcam doesn't work

• Windows only allows one application to use your webcam at a time. Make sure that Twitch Studio is the only thing using it.
• Make sure bottom left webcam icon is not crossed out
• Try remove and re-add the webcam layer
• Try replugging your webcam
• Report a !bug

I'm trying to use NVIDIA Broadcast but my webcam is showing up as black

• We're working on making the experience of using Twitch Studio with NVIDIA Broadcast more seamless, but at the moment you will have to manually choose a camera resolution in Broadcast that matches the one currently set in Studio. If your webcam still fails to appear after making this change, try restarting the app or refresh with "F5"

[split badger]

Okay, I really dont know what is happening. Do I do the bug report through the Twitch website?

[faint bane]

!bug

[tiny citrus]

How to submit a bug report

• If you're in the app, "Help" button is in the upper right, then choose "Report a Bug"
• Alternatively, you can click the hamburger menu in the very upper left corner, then click Help > Report Bug
• Please give us as much information as possible - describe in detail what is wrong and what you've already tried

[violet pine]

Select auto optimise then unselected auto optimise it may allow you then to change the settings manually. This normally works for me.

[split badger]

I have already tried unselecting & reselecting but still stays blank. I have submitted a bug report & support ticket through Twitch, just want this to work 😪

[faint bane]

as for the workaround, use an app that will show your webcam, then add a screen share layer to capture that app.

[flint island]

Hey man, i've same issue did you find any solution ?

[faint bane]

have you tried unchecking auto optimize?

[flint island]

where can i find this ?

[flint island]

how guys can you have the option of optimize or not i dont have this only the editing panel .... help me plz 😦

[faint bane]

is this the webcam layer

[faint bane]

I guess your device doesn't have any options. Did you disable the webcam? (check the bottom left camera icon)

!webcam check privacy settings, and anti virus software