#Missing Black Card

1 messages · Page 1 of 1 (latest)

dull pulsar
#

Missing Black Card from Monthly Pass A?

Device: iOS
Server: NA

Description: I purchased the Black Card Monthly Pass A x1 (Monthly Pass tab) and Black Card Monthly Pass A x 2 (Supply Pack tab). I also did the exact same with Weapon Monthly Pass Supply and Serum Monthly Pass. I don’t have a picture of the “Claim all” reward, but when I went back to the history of the Mail and counted up all the reward expired in 4 Week (s), I am indeed missing the extra Black Card from 1 of the Monthly Pass A.

Yesterday was a new week, so I should expect 2 days worth of the reward (expire in 4 Week(s)).

In my Mailbox, I see:

Based on 2 day worth of reward:

6 Instance of Final Crown reward *Expected
6 Instance of Weapon Monthly Pass reward *Expected
6 Instance of Serum Monthly Pass reward *Expected
*4 Instance of Black Card Monthly Pass A Unexpected (should be 6 total)

Total Mail in Mailbox that expired in 4 weeks (s) = 22 mails
It is missing the 2 mail from the Black Card Monthly Pass.

I am not sure when the bug started, and I may have deleted some of my older mail already. I only realized there an issue today when I took a closer look at the reward I received when I clicked “Claim all”. I can take a picture of the “Claim all” reward tomorrow if you want. Just want to get this out here as soon as possible.

Please let me know if you need my account info as well. Wasn’t sure if I should put it on the thread.

Thanks.