#Can't pay for overdue balances

2 messages · Page 1 of 1 (latest)

marble coral
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Hi,
I'm using R2 and some worker paid tier. However, I had some issues with PayPal and the payment failed. It been days until I noticed this.
I have resolved my PayPal issue and want to pay an overdue payment. However, I can't find a way to pay.

There is a link saying "You currently have past due, unpaid invoice(s). You may not enable any new services until all invoices are paid. Pay now."
However, I see this outstanding balance screen. When submit payment, nothing happen. ( in network request, got bad-debt response "bad_debt_status": "true")

I can't find a way to pay the overdule amount. So I can't change my worker back to paid tier and lost all access to R2.

Could you help me on this ASAP, please. I have also submitted a case (02066277).

marble coral
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It's resolved now. There is an email for direct payment link in my inbox. Once paid (with that link), the issue is resolved.

Thank you