This domain has been suspended due to non-completion of an ICANN-mandated contact verification. | Cloudflare Developers | Page 1

stuck rapids Apr 9, 2026, 10:35 PM

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Hi all,

Not expecting miracles here, but thought I’d sanity check while waiting on Cloudflare support.

TL;DR:
Recently transferred a domain to Cloudflare everything was working fine. As of yesterday, the domain has been suspended (ICANN contact verification).

Current situation:
Registrant email was updated to an address on the same domain
Domain is now suspended, so that email can’t receive mail
Cloudflare account itself also isn’t fully verified
Unable to re-initiate or complete verification from the dashboard

So I’m effectively stuck in a loop where:
Verification is required to unsuspend the domain
But the email needed for verification is on the suspended domain

Has anyone run into this before?
Is the only path forward Cloudflare manually resending verification or overriding it?

have messaged traced the entire domain and no such email ever came through.

domain is tosco.co.nz

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For context, I was able to change the registra email to a different email yesterday but alas, it doesn't seem to have helped.

acoustic trench Apr 10, 2026, 5:42 AM

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Sorry for the inconvenience. The issue is happening because your email is still pending verification.

I have hit the verification again. Could you please check your inbox for an email from (at)emailverification.info? Also, kindly check your Spam/Junk folder in case the email was filtered there.

Let us know if this helps. Thanks!

tender harbor Apr 10, 2026, 5:43 AM

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You just pinged everyone with the email role

acoustic trench Apr 10, 2026, 5:44 AM

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Oops sorry!

hardy frigate Apr 10, 2026, 7:12 AM

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Huh

stuck rapids Apr 12, 2026, 11:07 PM

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acoustic trench Sorry for the inconvenience. The issue is happening because your email is still ...

Thanks Tanmay, sorry didn't see this till just now! We can't verify the email as the MX Records are also down due to this issue

acoustic trench Apr 13, 2026, 5:04 AM

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Please create a Support ticket.

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?Support

patent echoBOT Apr 13, 2026, 5:04 AM

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To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.

Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, **Billing **or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs

iron rapids Apr 14, 2026, 1:24 PM

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Got suspended how to fix it

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Revoked how to fix it

#This domain has been suspended due to non-completion of an ICANN-mandated contact verification.