tranquil ravine
Hi All,
I paid cloudlfare USD 240 for pro plan, and the payment went through my bank 5 days ago, but wasn't recorded in cloudflare. CF thus failed to upgrade my subscription. They dont support free accounts and even though I should have been on paid account I am not and thus denied service/support. WDYT I should do at this point?
leaden cargo
Hey there, sorry for the issues. You can create a support case, as this is a billing issue and community won't be able to help you here. Follow the links below.
?billing
bright grottoBOT
Cloudflare's billing system is undergoing some changes/migration. During this period, there have been recurring cases of extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support. There is a backlog of tickets so it might take a while to get a response.
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.
To help any Cloudflare employees who might see your message here in escalating your issue, please use the </link:1363806217352253470> command to authenticate with your Cloudflare account and link it to your Discord user. If you have access to multiple Cloudflare accounts, please post the account ID in the channel, it is safe to share.
tranquil ravine
@leaden cargo Thanks for responding. I ahve created cases twice, but no response on the case. I am clueless on what can be done. Perhaps since my subscription hasn't been upgraded and it is thus on free account, the case is taking lowest priority and not sure if it ever will be answered or not
leaden cargo
It will be answered. Please avoid creating duplicate tickets as that would put you back in the queue and further delay response from Support.
topaz lantern
so far no response
topaz lantern
Today, I renewed my WAF plan and the payment was successfully charged, but it is still showing as the free plan.