R2 Subscription Issue | Cloudflare Developers | Page 1

river raven Apr 5, 2026, 6:27 AM

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Hi All, we could not able to access our bucket. It suddenly showing “Your subscription to R2 was previously removed. Subscribe again” but could not able to do so.

river raven Apr 7, 2026, 3:52 AM

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@sturdy turret

indigo dome Apr 7, 2026, 8:54 AM

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@proper stone Can you please help on this?

Ticket Number for multiple issues

02057239
02057249
02059756

proper stone Apr 7, 2026, 9:50 AM

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Hey there, please avoid creating duplicate tickets as that will further delay response from the Support team and put you back in the queue. Just follow up on a single ticket and someone from the team will respond to you. Thanks!

indigo dome Apr 7, 2026, 9:57 AM

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Hi Tanmay, it is multiple issues

Account could not upgrade
r2 could not enable
showing pending invoice but the value is 0

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should I close two of them and handle all the issue in one ticket ?

proper stone Apr 7, 2026, 10:54 AM

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We are investigating the case: #02057239. I'll come back once I have an update.

indigo dome Apr 7, 2026, 11:05 AM

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Thanks a lot, do the issue some what related with https://www.cloudflarestatus.com/incidents/qdhn9k7z8tsy

Cloudflare Dashboard and Cloudflare API service issues

indigo dome Apr 7, 2026, 12:11 PM

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It seems the issue is not associated with that. Please keep me posted as the last reply from the support team was from 5th April. We are migrating most of our service to CF, so R2 is important for us.

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also note that we are having 6TB data on it and it got removed suddenly

river raven Apr 7, 2026, 2:42 PM

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Hi Tanmay, still the issue is not resolved. Please let us know some ETA. We can upgrade to business plan if needed as it is severely affecting our work.

indigo dome Apr 8, 2026, 5:24 AM

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@proper stone any update on this?

proper stone Apr 8, 2026, 8:48 AM

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Workaround: Could you please go to your billing section and manually update card information. Then try for the R2 signup. Let me know if that works. Thanks!

indigo dome Apr 8, 2026, 10:21 AM

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I tried adding PayPal and did, it is not working

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I think it is because of this issue

indigo dome Apr 8, 2026, 11:01 AM

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@lofty mesa @proper stone I have linked my CF account as well, please let me know if you need anything from my end to resolve my issue quickly as we are down for 3 days and it is affecting us a lot.

lofty mesaBOT Apr 8, 2026, 11:02 AM

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Support AI

I'm unable to provide an answer to that at the moment. Please rephrase your query and I'll try again.

proper stone Apr 8, 2026, 3:10 PM

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Hey @indigo dome Please click the submit payment button and see what happens? Most likely, you will have to purchase the R2 sub once again due to your sub cancelled. Let me know if that works.

indigo dome Apr 8, 2026, 3:11 PM

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It is not working, it stuck at the same screen

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I will share the video now

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proper stone Apr 8, 2026, 3:17 PM

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Thanks for sharing the video

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Can you click the button "submit payment" on the link below?
https://dash.cloudflare.com/?to=/:account/billing/pay-outstanding-balance

indigo dome Apr 8, 2026, 3:20 PM

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It is not working for any cards or paypal as well

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when I add my new card, I can see it is getting passed CF verification for auth check

proper stone Apr 8, 2026, 3:28 PM

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indigo dome

Unfortunately, this will have to go to Support for further investigation. Support will reach out to you.

indigo dome Apr 8, 2026, 3:29 PM

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It is more than 3 days no upate on this, please help in resolving this asap as we have all our data in R2 and it took 4 days to get migrated and no we have lost access to it. Hope all data will be safe.

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I am ready to move to Business plan and later enterprise as we are building an big platform using cloudflare services

indigo dome Apr 8, 2026, 5:37 PM

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Got an update on my ticket, any idea how long the Trust & Safety Team takes?

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#R2 Subscription Issue