SPF — SOFT FAIL — Cant send emails without them going in the spam/all mail bin

[hybrid fiber]

HELP!!

[orchid siren]

Support AI

Hey 👋

It seems there may not be enough information in your post to effectively get support from the community. Please ensure you include as much as possible, you can check the channel guidelines for some examples of what kind of information to include.

This is an AI generated response, it may not be 100% accurate. Please validate the output. You can ask followups by replying to this message or mentioning me.

[hybrid fiber]

i have no idea about when any of this stuff means im just trying my best

if more info needs to be provided please let me know, I use gmail btw

[hybrid fiber]

what else should I include

[orchid siren]

Support AI

I'm unable to provide an answer to that at the moment. Please rephrase your query and I'll try again.

This is an AI generated response, it may not be 100% accurate. Please validate the output. You can ask followups by replying to this message or mentioning me.

[hybrid fiber]

spf soft fail when I try to configure the email. and when I check original message it shows that DMARC fails on gmail

[orchid siren]

Support AI

It seems like you're experiencing issues with SPF and DMARC configuration for your email setup.

For the SPF soft fail, I recommend checking the DNS lookup limits for your SPF records. According to the Sender Policy Framework (SPF) specification, there's a limit of 10 DNS lookups required to fully resolve an SPF record. If your SPF records exceed this number, it might cause issues. You can check your SPF records and DNS lookups in the Cloudflare DNS manager. For more information, please refer to the documentation on DNS lookup limits: https://developers.cloudflare.com/dmarc-management/dns-lookup-limits/

Regarding the DMARC failure on Gmail, it's possible that your DMARC policy is not correctly configured or is not being applied. You can check your DMARC records and policy in the Cloudflare DMARC Management dashboard. Make sure that DMARC Management is enabled and that your DMARC records are correctly set up. For more information, please refer to the documentation on enabling DMARC Management: https://developers.cloudflare.com/dmarc-management/enable/

If you're still experiencing issues, please provide more details about your setup and configuration, and I'll try to help you troubleshoot the problem.

Sources

• Before you begin - Cloudflare Zero Trust docs
• DNS lookup limit - Cloudflare DMARC Management docs
• Enable DMARC Management - Cloudflare DMARC Management docs

This is an AI generated response, it may not be 100% accurate. Please validate the output. You can ask followups by replying to this message or mentioning me.

[hybrid fiber]

can u help me directly can I provide u more info and u solve it for me

[orchid siren]

Support AI

I'm unable to provide an answer to that at the moment. Please rephrase your query and I'll try again.

However, I can guide you through the process of troubleshooting the issue. Please provide more information about your setup and configuration, such as:

• Your domain name
• Your email service provider (e.g. Gmail, AWS SES)
• Your DNS provider (e.g. Cloudflare)
• Your SPF and DMARC records
• Any error messages you're seeing

I'll do my best to help you identify the issue and provide guidance on how to resolve it.

This is an AI generated response, it may not be 100% accurate. Please validate the output. You can ask followups by replying to this message or mentioning me.

[hybrid fiber]

sscleans.ca

gmail

cloudflare

[wheat umbra]

Which email service are you using for sending emails?

[hybrid fiber]

gmail

[wheat umbra]

gmail is for @gmail.com addresses, not for sending from your domain

You are using Cloudflare Email Routing, but that is only for receiving emails, not for sending.

[hybrid fiber]

u can send emails too, but they get put in all mail

previously they were not showing up in all mail but rather the primary mailbox

not sure what happened

by previously I meant just yesterday

[wheat umbra]

No, you can't send emails with Email Routing.

[hybrid fiber]

but I have previously

look

it was via gmail tho

[wheat umbra]

That has nothing to do with Email Routing

Email Routing is only for receiving emails.

[hybrid fiber]

but I watched a whole video on it u can send and receive emails using gmail by implementing cloudflare

i have done some stuff behind the scenes on gmail as well

[wheat umbra]

Yes, I know this "trick" where people use gmail to send emails from a custom domain and Email Routing for receiving them.

[hybrid fiber]

oh i never knew it was some kind of thing like that

[wheat umbra]

But the sending has nothing to do with email routing.

[hybrid fiber]

oh ok thats really interesting

thanks

the weird part is if I change some DNS records the email gets sent without being flagged as spam, but then I cant recieve emails

[wheat umbra]

In any case, that "trick" will tell you to add Google to your SPF record, which you haven't done.

[hybrid fiber]

do u know how to or where i can find help for that

I dont completely understand this stuff to be honest im just doing whatever the internet tells me

[wheat umbra]

You say the sending works when you change the record

What do you change?

You need to make sure that you have both Google and Cloudflare in your SPF record. You are probably switching between them instead.

[hybrid fiber]

ahh ok