Cannot upgrade to Workers Paid

[elfin osprey]

I want to purchase Workers Paid plan. I check in Subscription under Billing, it is not there. But when I clicked on Purchase button, it is said that I am in Workers Plan already. Can you help?

Have sent support request but no response.

[modern sluice]

👋 heyo, let me take a look

[elfin osprey]

Thanks do you need more info?

[austere pawn]

I'm having this problem too @modern sluice with two different account

one fails like that

the other like this (this one used to be paid in the past)