Recover and reactivated my data. | Cloudflare Developers | Page 1

gentle imp Nov 10, 2025, 8:13 AM

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Hello Cloudflare Support,

My account was automatically downgraded from Pro to Free due to a billing failure.
After the downgrade, my R2 subscription was removed automatically, and I can no longer access my buckets.

I did not manually delete the R2 subscription, and I would like to confirm whether the data can be recovered or reactivated.

oblique hazelBOT Nov 10, 2025, 8:14 AM

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Feedback

Feedback has been submitted! Thank you :)

gentle imp Nov 10, 2025, 8:14 AM

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I need human assisstance.

vernal sail Nov 10, 2025, 8:17 AM

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?billing

oblique hazelBOT Nov 10, 2025, 8:17 AM

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Cloudflare's billing system is undergoing some changes/migration. During this period, there have been recurring cases of extra bills, incorrect bills, or other issues.

To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support. There is a backlog of tickets so it might take a while to get a response.

Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.

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north comet Nov 10, 2025, 3:30 PM

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@karmic hornet

karmic hornet Nov 10, 2025, 3:40 PM

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Feel free to link us your account info with /link so we can help debug!

#Recover and reactivated my data.