Can't access open case to view reply

[serene elk]

I got an email stating that I got a reply on my open case, but when I try to go to my open cases through Support > All Activities - All Tickets it takes me to https://developers.cloudflare.com/support/account-management-billing/cannot-locate-dashboard-account/?ErrorCode=41&ErrorDescription=Execution+error&ErrorDetails=DML%3AInsert+failed.+First+exception+on+row+0%3B+first+error%3A+UNKNOWN_EXCEPTION%2C+portal+account+owner+must+have+a+role%3A+[]

The open case is about transferring a domain to another Cloudflare account.

Case number: 01247963

[opal viper]

yea https://www.cloudflarestatus.com/incidents/1lqnm2bnbngd it's a known thing. You should be able to see the reply in the email, and you can reply directly to the email to reply to the case

[serene elk]

Thanks for the information, that explains that issue. I guess I'll just reply to the automated response so my ticket isn't closed in the next 24 hours as I can't see another response on the case.

I suppose this issue also affects Free users? Even though the status says it only affects Pro and Business users.