marble arrow
They don't seem to have a support email and to open a ticket I have to be logged in.
Point is I deleted my account like 2 months ago and I'm still getting invoices (0€ cause I was on the free plan anyway, but it's kind of annoying considering everything should be cancelled by now)
rancid berry
@marble arrow did you attempt to send a ticket to support@ and have it auto closed? If so, can you share the ticket number? I can try escalating it and request it be reopened
marble arrow
<@789906177742995527> did you attempt to send a ticket to support@ and have it a...
I can't send a ticket cause I can't login to my dashboard.
I tried resetting the password but I never got the reset email, probably caused the account doesn't exist anymore in the first place
How do I contact cloudflare support if I don't have access to my account?
rancid berry
I can't send a ticket cause I can't login to my dashboard.
I tried resetting the...
Well what I mean is that if you email support@ then it does generate a ticket it just auto closes, but it can then be reopened by Support.
You can also raise a ticket without dashboard access by using https://dash.cloudflare.com/login-help
marble arrow
Ohh I'll try that, @ cloudflare.com I suppose?
rancid berry
Ye
The form is maybe better though, but either way once you have a ticket number I can escalate it
marble arrow
I filled out the form, it sent me an email saying my email address is not recognized as one associated with a Cloudflare account... Which makes sense, considering the account doesn't exist anymore
Okay, I sent them an email now and I got back a message saying they don't accept support requests through email anymore, it also has something that looks like a request id, I suppose that's what you meant?
#3357020
rancid berry
Yeah
rancid berry
I filled out the form, it sent me an email saying my email address is not recogn...
Do you have the ticket ID for this one as well?
It may work better through the form
The number like you gave is the one, should start with 3
marble arrow
Do you have the ticket ID for this one as well?
No, it just rejected it, didn't even create ticket I think.
rancid berry
Okay thank you
I will escalate the given ticket number and see if I can get someone from Support to contact you
marble arrow
Thank you lol
rancid berry
I've escalated it, will let you know what i hear back or hopefully they should be in touch
rancid berry
Hi @marble arrow, someone from Support let me know that while they unfortunately weren't able to make a ticket due to limitations in their new ticket system, they did identify the issue that was causing these invoices and have corrected it. Please let me know if you get another and I'll pass it along