Any words of wisdom on actually seeing the tickets I've submitted in one place? I can't seem to access my own support dashboard. And ironically, I'm being asked to put in a support ticket (which I will then lose access to) to get it fixed. Any help is appreciated.
#Support Dashboard Isn't Working
night yacht
vernal ice
Any words of wisdom on actually seeing the tickets I've submitted in one place? ...
well the words of wisdom I would say is describe the exact error/why you can't access it/where are you not seeing the tickets?
night yacht
This is all that is shown for weeks when I try to access support>my activities
We can’t locate the dashboard account associated with your sign-on information
vernal ice
We can’t locate the dashboard account associated with your sign-on information
Did you submit a ticket like that help page describes? Some people reported instantly getting access after submitting one
night yacht
Not only did I submit a ticket, I can't see it because I can't access the dashboard.
That was 5 days ago
Scratch that... 3 days ago
Zendesk Ticket ID: 3355090
Salesforce Case ID: 00987117
real finch
We can’t locate the dashboard account associated with your sign-on information
Hmm can you try the steps mentioned here?
https://developers.cloudflare.com/support/account-management-billing/cannot-locate-dashboard-account#accounts-with-paid-services
night yacht
I already did follow those steps on Monday and haven't heard anything back. I don't know what's happening because nothing related to support is working and no one from support is helping. It's excruciating.
Is there a number to call legal or accounting at cloudflare?
real finch
I've escalated your case about not being able to open the support dashboard
someone should be getting in touch with you soon
real finch
Is there a number to call legal or accounting at cloudflare?
Support has let me know they're working on fixing your account and are addressing your billing concerns.