modest gyro
Hi everyone, I'm faced with a problem. When adding my domain I get this error message: “The zone name provided is subject to a hold which disallows the creation of this zone. “In the past, we had a host who managed our domain for us on cloudflare, but we no longer have contact with them. How can we solve this problem?
Thanks in advance!
brazen moat
That error means the domain is already active on a Cloudflare Enterprise account. If you don't have contact with the account owner, open a Support ticket about it
?support
flat juncoBOT
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.
Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, **Billing **or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs