How do I cancel a subscription?

[jolly storm]

Like, literally, I don't understand. I've contacted support and they said "self service platform", how am I supposed to self service myself if there is no UI to do so?

[lilac gazelle]

Which product are you trying to cancel? There should be a cancel button under https://dash.cloudflare.com/?to=/:account/billing/subscriptions
If there isn't, feel free to share a screenshot of that page if it helps demonstrate the point

[lilac gazelle]

That screenshot shows that the subscription is already cancelled and will end at the next billing cycle date which for your account is March 11th. You shouldn't need to take any more action

[jolly storm]

Yep, I assumed this too, but it's been like this for at least three months at this point and you keep charging me every month.

[lilac gazelle]

Can you share the ticket number please?

[jolly storm]

3117730

[lilac gazelle]

If the subscription is cancelled then that should not be happening, I would need to check the account details on the backend to look into whether thats happening

Thanks

[jolly storm]

You're welcome.

[lilac gazelle]

I can see what you are referring to when I look at the account, I have flagged this with Billing Support and provided them with the internal context. They should reach out to you shortly

[jolly storm]

Thanks

[snow berry]

Hi @lilac gazelle

It's the same individual from a different discord account.

Unfortunately, the issue remains unresolved but there were some changes:

1. The format of the name of my invoice changed from CFUSA9999999 to IN-999999
2. The invoice itself looks differently.

I wonder if you could provide me with an update and bump the respective ticket in your internal system.

On a side note, your support portal doesn't seem to work, when I hit Sign In it just refreshes the page.

[lilac gazelle]

Please just reply to the ticket and it will reopen or create a follow-up. You can always reply to solved tickets if the resolution wasn't satisfactory

[snow berry]

Probably wishful thinking, but I'm trying to circumvent the system and gain an advantage by contacting you instead of the support person.