mortal zealot
I have a subdomain which I can't delete due to it's being set as a Fallback Origin for Custom Hostnames, but I no longer have access to that so there is no way to remove this domain.
Images:
https://cdn.albert.lol/w4up5LaXNX6Fx
https://cdn.albert.lol/rE3n7tTPeCkib
https://cdn.albert.lol/9a8ymia5v8LCE
toxic nexus
As it says, your account is locked due to unpaid invoices. You would need to pay those off before making changes to those settings.
If you already have, open a ticket with Billing Support and they can help you out
mortal zealot
As it says, your account is locked due to unpaid invoices. You would need to pay...
Yeah about that.. after like 8 months I am still waiting on my dismissal about this
https://cdn.albert.lol/xmYAhi6EpadMa
My R2 subdomain got DDoS'd and I've got billed $468.28 :D
toxic nexus
Did you write in to billing support about it at the time? The logs will have been long gone by now, but should have been evaluated at the time if you had written in. And for my own reference, what was the ticket number?
mortal zealot
I have been contacted by Frederik and also wrote to the billing support afaik let me check
2746870
toxic nexus
As far as removing the fallback origin, you can try this https://developers.cloudflare.com/api/operations/custom-hostname-fallback-origin-for-a-zone-delete-fallback-origin-for-custom-hostnames
But if it doesn't work I'm afraid there isn't really any other option other than working out the billing side of things.
mortal zealot
Yeah I'll try that thank you, I really want this billing mess to come to an end since this way I can't delete like Etherium gateways and stuff :D
toxic nexus
2746870
It's too late now since the logs will be gone but I would have encouraged you to reply with more information about the situation showing the traffic graphs and etc. in your zone analytics
toxic nexus
Right, I see
mortal zealot
toxic nexus
I notice only one image made it onto the ticket and you didn't reply after the support persons response
That sucks
Sorry to hear about that
mortal zealot
I might have forgot about that ticket
toxic nexus
Anyway with a locked account there isn't a lot you can do but I would recommend trying the API before giving up
mortal zealot
Any chance for my account to be unlocked?
I have bunch of R2 data, domains, dns records, mail and stuff going on
A new account is probably against some rules
toxic nexus
Any chance for my account to be unlocked?
On the ticket on support.cloudflare.com click the option to create a follow-up ticket and present your case as best you can with all the information you have/had. I can also talk with some colleagues about it once you have that but I can't guarentee a miracle
mortal zealot
I'll try and thank you!! Try Frederik, he was the one who contacted me about the huge traffic.
toxic nexus
Frederik on the R2 team?
If you have record of that conversation I'd recommend adding that too
But I'll also reach out
mortal zealot
toxic nexus
https://cdn.albert.lol/RygfnTzwSLPK4
Thanks
toxic nexus
https://cdn.albert.lol/f5BUmR5qZU94Q
Ouch, sorry to hear that. In that case please mention it in the ticket and I will see what we can do to get at least that part unlocked
I can't always perform miracles but I can try my best to see what we can do for you
toxic nexus
Throw in erisa@cloudflare.com if it lets you, or I can just find it from the number later
I'll reach out to Frederik separately
toxic nexus
Thanks!
Turns out it does let you do that since that arrived in my inbox, the more you know
mortal zealot
Hey @toxic nexus I just got the email that my issue was resolved and my $500 bill was removed finally!! Thank you for helping me :D
