Card expires, bill 5 days overdue, ALL services on ALL zones disabled and cannot reactivate. | Cloudflare Developers | Page 1

slender aurora Jul 18, 2023, 3:12 AM

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My bill was 5 days late as my card expired and I was away for a long weekend, this morning every service on CF was downgraded to free and I cannot upgrade. Please help.

slender aurora Jul 18, 2023, 4:01 AM

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i also opened a ticket via the dash, and got an auto response that I need to login and create a ticket via the dash to get help... what is going on?

slender aurora Jul 18, 2023, 4:19 AM

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can no longer access the support dash, it just logs me out: https://capture.dropbox.com/3VXjSQceP9LWELl3

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dry hamlet Jul 18, 2023, 7:09 AM

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Hey @uneven cedar, what's the best course of action for this?

uneven cedar Jul 18, 2023, 7:16 AM

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slender aurora i also opened a ticket via the dash, and got an auto response that I need to log...

Whats the ticket ID? And have you tried replying to the ticket over email?

slender aurora Jul 18, 2023, 7:16 AM

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hi

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seems support is on it now, they've been replying

uneven cedar Jul 18, 2023, 7:37 AM

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Nice 👍 if you need a hand in future let me know the ticket number

#Card expires, bill 5 days overdue, ALL services on ALL zones disabled and cannot reactivate.