#cth-history

1 messages · Page 44 of 1

lucid needle
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i did find this:
Sometimes a Windows update may install generic or incompatible drivers for the USB 3.0 ports. Often this will lead to the ports able to power a connected device, but not communicate with it. Installing the correct drivers will restore the ports to normal operation.

paper gorge
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ok thanks for your help

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:D

pine anchor
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on Game capture for hd60 pro, does anyones software ever freeze up so it doesnt buffer?

hushed kindle
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there is a way to Run Stream deck as Administrator when Windows Starts up ?
Windows 10 Pro

pine anchor
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add it as a startup app in task manager, then i believe you could set the app to always run as admin

hushed kindle
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ill try

lament mortar
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do you put the capture card in your gaming pc or streaming pc?

pine anchor
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Streaming, because that's where your output will go

paper gorge
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this isn't elgato-related but does anyone know how to prevent a nintendo switch from heating up a lot when its docked?

hushed kindle
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@pine anchor doesnt work I enable Admin and the app wont load at start up

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Its in spanish cuz im from México

pine anchor
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Hmmm odd... M

hushed kindle
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had to launch manually

mossy wolf
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Did we have any solution for this?

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My buttons for playing ads on Twitch stopped working. I have one for 1 min and one for 3 min. All I'm getting is the yellow warning sign on the button itself.
@mossy wolf

hushed kindle
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I had to log in again

mossy wolf
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was that for me?

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i dont have the chance to log back in

hushed kindle
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yes @mossy wolf go to accounts and delete twitch and log in again

mossy wolf
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in streamdeck software? let me try

hushed kindle
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ye s

mossy wolf
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we'll see if its better tomorrow

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thnx

livid summit
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anyone here experience if one light,ringlight probably since thats what i want, is enough to lighten everything out?

outer plume
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Does anybody know why my recording is low res and low fps when trying to record my Iphone 11 pro Max with my HD60 pro

abstract ginkgo
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Hello All! my question is how do I run my stream deck on a dual PC set up? For instance I use my go XLR on my gaming PC and run a line out to the line in on the stream PC so that way everybody on the stream PC hears everything happening across the board. But with my stream deck if I want to do voice mod In-game and on stream do I have to run the stream deck on the stream PC or the gaming PC? Because also I have to be able to use my OBS macros within the stream deck

chrome rock
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Can somebody help me?
I am having trouble using my soundcard with the wave link software, is this not possible or am I dumb?

south bronze
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Hey, just a quick q, though it appears that more questions come in than answers, when using an elgato device on any third party software (like, say, OBS) do I use the "Elgato Game capture HD" or the device labelled "Game capture HD 60 S (Video) (#01)" (The second option changes based on what card you're using but the first remains consistent). if there is a resource online with the answer, could you direct me to it? thanks in advance!

tender quartz
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@south bronze pick the card hd60s

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I'm. Like 80% sure. But it's late and I'm not at my pc lol

brittle swallow
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Hey everyone, Just received my Wave 3 mic. I'm trying to connect my console into the Wave Link software. I run my HD60 Pro into SLOBS, how or what imputs should I be selecting in Wave Link so I can control the mix? Cheers

proven socket
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I am streaming from PS4 using an HD60S an cannot generate any audio into my stream using my Hyper X Cloud II Alphas whether it be thru USB or Chat Link Cable jus wondering if anyone else is using this same setup an it worked

next cave
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Is covid making the elgato key light out of stock longer than it should be?

umbral girder
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i have the elgato wave 3 mic and lately when i turn my pc on i loose all my eq tabs. Is there a fix for this

lyric musk
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Hello everyone, I have the elegato key lights and the elgato stream deck. I want to control the lights from my stream deck so i installed the app on desktop added the plugin on stream deck, followed instructions and it connected. However, it keep disconnecting. This happened 3-4 times cannot stay connected.

south bronze
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can anyone help me setting up my elgato
i know how to set it up
its just that it isnt working on windows 7
the HD audio device is disabled

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@here

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can pay someone to fix

drifting abyss
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is there a way to have the stream deck control both pc on a dual pc build

tender quartz
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I think there is a bar raider plugin using we sockets but I'm not 100%

marsh olive
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HI. I have a problem with hotkeys not triggering in OBS. I have setup hotkeys for instant replay and replay save. THey work perfectly if I use the keyboard. using the hotkey on the streamdeck does not trigger the action. OBS is in admin mode, Streamdeck is normal. All other OBS, twitch and Wavelink functions work fine from the streamdeck. I have set the profile to none and OBS but neither cure the problem - any ideas? TIA

quiet saffron
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@marsh olive ISTR that it won't work if it's in administrator mode...

marsh olive
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ah okay, thanks - I'll see if running it out of admin mode fixes the issue

dreamy sonnet
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While streaming from PS4 to PC via Elgato HD60 to SLOBS the stream audio is synced at the start, about an hour into the stream the audio from the PS4 lags behind the video. All other audio/video is synced up just fine.
We have tried adding a render delay to the gameplay, but this does not work as a fix. We made sure the audio sample rates match at 48kHz.
Any help would be greatly appreciated! Thanks ❤️

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About 8 & 1/2 hours into the stream and the audio is about 5 full seconds behind

outer plume
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Does anybody know why my recording is low res and low fps when trying to record my Iphone 11 pro Max with my HD60 pro

loud temple
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anyone ever had experience with Elgato Key light (original big one) connecting and disconnecting randomly through out the day? My keylight is connected to my network, but it never show up on the phone app. So i rely on the Stream deck to use it. As of recently it started to disconnect and reconnect randomly.

south bronze
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my auido wont work

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audio wont record or i cant hear it

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plz help

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im using switch btw

fierce oyster
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Im looking for help using the EpocCam Pro app. I purchased the app and installed the drivers. I have added the source in OBS as a Video Capture Device. The camera works great but the audio is terrible. On Audio Output Mode selecting "capture audio only" gives no audio at all even though its the default. If I select use custom audio device, and choose "Microphone (Kinoni Audio Source)" I get audio from my phone but it is extremely choppy and sounds terrible. I havent found any other way to use the app as a video and audio source into OBS. Any ideas?

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nevermind. If I leave the audio output on capture audio only it will pick up nothing. then I add a separate audio input device and select microphone kinoni audio source there. Somehow that gives a clean audio input. Definitely not an ideal way for it to work but oh well.

silver agate
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When streaming, do you guys prefer using OBS, or Streamlabs?

tender quartz
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@silver agate personally I use obs but I feel like I run into soooo many people running streamlabs. I'm not sure why though.

umbral girder
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Good morning. Im@having an issue with my wave 3 mic. When I’m streaming and just talking there is no echo but as soon as I start playing a YouTube video I get an echo. I have the wave eq set with browser. I’m using obs and I have it on live stream mic also

floral jetty
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@frozen vortex installing nvme is rather simple. just make sure power is unplugged to machine, remove screw, put card in, screw it back in, power in, power up.

vivid harbor
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Streamlabs is easier to setup than OBS Studio, but is also slightly heavier

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Something that is annoying is that all of the newer/cool features in SLOBS are behind a paywall

clear crow
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Hello, I just got a hd60s and for some reason it says no capture device found, does anyone have any advice?

chrome elm
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SMH; running dual pc's, everything works but my main monitor (240hz) is having >insane< input lag/delay when i'm fullscreen projecting to second pc over elgato hd60pro. So i'm extending, not duplicating and using sorrowsnow77 tutorial. It's basicly unplayable and defeats any purpose of dual setup, anyone got anything similar and could help me?

frail pier
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Hey guys, so i just got all i need for my setup with the camlink and my Canon EOS 250D

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but for some reason it like shuts down after a vile saying i have to press the record button

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as you might know its annoying is there anyone who had same problem that might know a fix?

tender quartz
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@frail pier check settings on camera for auto shutoff

frail pier
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it doesnt turn off

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it just stops and says "Press the record button" XD

wild sphinx
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Hey there! Can anyone tell me if you can connect the party link cable to the wave 3 and it work correctly?

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I have an hd60s capture card but for some reason never been able to get the chat link cable to work correctly with it and now I just bought the Wave 3 and was curious as to if I can connect the cable to the mic and it work correctly

dusky tendon
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Hello! I am having an issue with my HD60S no longer being read by my laptop in OBS (“Must use USB 3” message). I downloaded XSplit hoping that might resolve my issue and I was left with a blinking pass through monitor (where the gameplay is happening) and an odd crackling sound coming from the HDMI-USB cable that gets plugged into the elgato. I can send a video in a DM but it’s too big for discord.

distant onyx
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im trying to use the ps4 but it keeps losing signal over and over and is not steady

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how do i fix

stable fern
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https://twitter.com/N3rd_House/status/1322274558259482624

Been trying to fix this for 3 hours. Help, please.

Software is up to date.
Drivers are up to date (for the card and everything on my PC).
It's plugged into a USB 3.0 port. I've tried all 3 of my USB 3.0 ports as well.

.@ElgatoSupport

I have a HD60 S plugged into a USB 3.0 port and I'm still getting this error. Please advise.

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I have it setup as follows:

HDMI from TV to Elgato.
HDIM from Switch to Elgato.
USB-C Elgato to USB 3.0 PC.

Exactly how my Razer Ripsaw used to be plugged up. Worked perfectly. However the USB-C port got messed up and a friend sent me this HD 60 S to replace it.

Even when I swap to TV input to play my Switch docked, video is output but not audio, not even from the TV.
Game Capture Software and OBS do not recognize the Elgato at all. USB 3.0 error above despite being plugged into a USB 3.0.

fresh geyser
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anyone that can help me with EpocCam and OBS?

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OBS won't see the cam

feral gate
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Hey y'all, I just got my new pc with the RTX 3080 in it, and when I try to use Nvidia Broadcast Camera Source in SLOBS, or discord, the camera freezes, and the only way to fix it is unplug the Cam link from the pc and plug it back in. Has anyone else had this problem, if so, How did you fix it?

fickle cargo
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Hey guys, I'm having trouble figuring out an audio issue. I'm using an HD60 Pro internal, and for the first time there's audio delay. What gets me is that the delay is only on stream side. It's just fine for me in OBS and even the audio mixer is being normal

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but it's delayed on stream. I'm so confused

obsidian palm
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4k60s+ like no picture, even updated switched cords an disabled hdcp for consoles, i still get no picture an idk what else to really try i unistalled re installed drivers , any help?

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monitor im using is samsung 28UR55

frozen vortex
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I have RTX Voice enabled in Wave Link... I muted the actual wave 3 input (both what I hear and what streamers hear)...however I still get volume levels. Is that normal?

fallow tartan
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Hi there, i would like to stream my nintendo switch with Elgato HD60 but... I have a little latence between screen game and my actions 😦 So... It's ok for viewers, no difference cuz I change sound to listen ok, but for me, when i walk and stop, it's so difficult to play with my Streamlabs return xD
Anyone could help me ? 🙂

smoky gale
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Hey guys, my 4k capture card has stopped working. Image still shows up on my monitor, but OBS and 4k capture utility just always says 'no signal' any idea how to fix?

tender quartz
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@fallow tartan are you trying to play using what's in streamlabs? Because that's going to be hard. You should be using the hdmi out on the hd60 and playing on a TV or monitor. There will be little to no delay that way

fallow tartan
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I don't have enough screens, but i try to do this on my laptop

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but nothing xD

vague hornet
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how can i get twitch live roll?

tender quartz
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Unfortunately there will always be delay trying to play using a capture utility @fallow tartan

fallow tartan
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Yes i know but i would like to use screen directly, and live with another

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I would like to have one screen with direct out of my switch like TV (so without delay) and capture elgato screen for streamlabs with another 😉

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is it possible ?

tender quartz
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That's how it's supposed to be set up yes.
The hds60 hdmi out should have little to no delay

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Plug switch hdmi into hd60
Plug the hdmi out of HD60 into TV or other monitor
Plug USB from Hd60 into computer

fallow tartan
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Yes i know, but when i plug my hdmi out of my screen or tv or computer, nothing...

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Is there command to change booting screen ?

tender quartz
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Oh I see well that's a different issue.

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I've seen a few people post that

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Have you tried different hdmi cables?

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You may need to. Submit an official support ticket for this

fallow tartan
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Yes i tried, and when i change them, same issue, in is ok but nothing on out xD

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So cables are ok

tender quartz
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I think the best way to solve this will be to submit an official support ticket

fallow tartan
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Ok it's ok @tender quartz 🙂 just let me buy a new little screen HMDI xD

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But it's ok 🙂

left ingot
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I just got the 4k 60 pro. Trying to connect in with a two PC setup, but current using the HDMI port on my gaming PC GPU for my second monitor (doesn't have DP for this monitor). Question: Can I use a DP to HDMI premium cable to connect my gaming PC GPU (via DP) to the streaming PC 4k 60 pro (via HDMI end) without any compromises of performance/quality? Much thanks

golden oasis
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Anyone else who have to boot up your pc twice for the Stream Deck to work after installing the Win10 20H2 update?

cloud saddle
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If i stream to twitch from console using hd60s and chat link cable for game chat through the game capture software, how do i use my stream deck to play music in the stream (have spotify integrated with my pc's spotify app)? everytime i push the button it plays the music from my computer as it should but its not crossing over to the stream

left ingot
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I just got the 4k 60 pro. Trying to connect in with a two PC setup, but current using the HDMI port on my gaming PC GPU for my second monitor (doesn't have DP for this monitor). Question: Can I use a DP to HDMI premium cable to connect my gaming PC GPU (via DP) to the streaming PC 4k 60 pro (via HDMI end) without any compromises of performance/quality? Much thanks

fickle cargo
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Hey guys, I'm having trouble figuring out an audio issue. I'm using an HD60 Pro internal, and for the first time there's audio delay. What gets me is that the delay is only on stream side. It's just fine for me in OBS and even the audio mixer is being normal
but it's delayed on stream. I'm so confused

gaunt valve
clear dragon
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@kindred wigeon House#2843 did you find an answer because i am having the same issue

shell storm
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I'm connecting my gaming PC to my streaming PC that has a 4k60 pro. But the gaming PC keeps making connect disconnect sound none stop and the capture card keep connecting and disconnecting from the gaming PC display settings.

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To a point where it will BSOD

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If I use the same HDMI out but connect it to a monitor everything is fine

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If I plug my switch to the capture card it's detected in OBS

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But as soon as I plug my Gaming PC hdmi to the capture card either I get a no signal in OBS or it will disconnect and reconnect until the Gaming PC crash

gilded anchor
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Good morning/afternoon/evening all,

Having a few issues with my new 4K60 S+, where it's stuttering etc when recording non-HDR video. I've opened a support ticket and am slowly working through with the tech rep on the matter.

It also doesn't appear to wake up properly (I use it to record to my PC and not SD card), the passthrough will work flawlessly, however the 4K Capture Utility won't get the signal, device will then automatically reboot and work fine.

Could anyone confirm the latest firmware version for this device.

Thanks in advance.

lethal herald
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hi im having trouble using my hd60pro as my stream cam

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if i use it as a cam on discord it works but other programs crash

left ingot
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is there official elgato technical line or forum somewhere? all i see is community help (here/reddit) - all overwhelmed by questions with very little answers.

fleet stag
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Hi good morning, I have a laptop gamer With rtx 2060, i7 and planning to buy a ps5 and a Elgato game capture to stream can run it with the dedicated GPU cause in laptops it’s weird the wey it works on obs if I what to stream my desktop the program should running with the integrated GPU and its not the optimal considering having a rtx 2060

dry void
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hello , does anyone has idea why am not having an audio while using the 4k capture utility/ streamlabs obs as well , it was fine at first and everything was smooth until suddenly somehow there is no sound i can’t really find a way around it , i’ve tried reddit and other platforms to fix this but sadly i couldn’t any help here would be appreciated, and ya am using hd60s +

tender quartz
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@left ingot

Remember everyone that we do have staff available by phone 12hours a day. 8AM to 8PM Pacific every day of the year if you have quick questions and there isn't someone here to help you. http://e.lga.to/phone
To submit a support ticket go to
http://e.lga.to/help

fringe lichen
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I am having an issue where OBS is not recongnizing Wave link and no audio is going to OBS....anyone else having that problem?
on the wave link software it says its going through but OBS says its not at all.

toxic sail
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Can the Ring Light be used at the end of the Flex arm?

left ingot
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@tender quartz tech support not available on sunday - according to the hotline you provided

tender quartz
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Well I mean I don't work here I was just pointing out the pinned message with the contact info

wise moat
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hey quick question, is there a way to play with my hd60 pro on windows without any noticeable input lag?

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i use it with OBS so i tried playing with the preview but when i compared when i was on windows or on the hdmi port it seemed like there was some slight lag

tender quartz
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@wise moat the only way to play without lag is via the hdmi out

wise moat
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hmmm probably cuz of the conversion i imagine

tender quartz
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Yes

wise moat
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what about the game capture software? is it maybe less so on there?

tender quartz
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Exactly. Processing takes time.

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Even game gapture is going to lag

wise moat
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aah shoot

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what about the uhh image sharpness

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seems ever so slightly less clean than when on hdmi output

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anyhting i can do there?

tender quartz
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That I can't help you with

wise moat
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fair

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last question

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what's the difference between 4K capture utility and game capture?

left ingot
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I just got the 4k 60 pro. Trying to connect in with a two PC setup, but current using the HDMI port on my gaming PC GPU for my second monitor (doesn't have DP for this monitor). Question: Can I use a DP to HDMI premium cable to connect my gaming PC GPU (via DP) to the streaming PC 4k 60 pro (via HDMI end) without any compromises of performance/quality? Much thanks

tender quartz
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I do know know as I only use obs to capture from the card

wise moat
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what's the uhhh, framerate limitation on hd60 pro? wondering how much i can get out of it on like ps5 when it comes out

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if i'll be stuck at 60hz or possibly a bit more

drowsy tundra
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Elgato Wavelink issue - Every time I watch Netflix on my PC, I have to go into the Windows "app volume device preferences" and change Netflix to a different option and then back

Does anyone know why and whether it can be fixed?

tender quartz
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@drowsy tundra this is a windows issue and as far as I've tried for the last year there is nothing you can do. Some apps just do that. Pandora music player is the same way.

I get around it by setting my default audio out to be wavelink system sound that way they default to that channel at least

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It's the same way for any virtual audio cable

drowsy tundra
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@tender quartz no worries, I've set my default to one of the ones I use and it's good now, thanks WolfLove

tender quartz
charred atlas
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so i am getting this problem with my elgato HD 60s it has been giving me this message and it says i need to plug my elgato into a USB 3.0 port when i am does anyone know how to fix this problem?

stuck bridge
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is it pugged in 3.0 port

charred atlas
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yes

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its the one that has the 2 little s right?

stuck bridge
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yes

charred atlas
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so yeah its in the right port

stuck bridge
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does your computer have USB 3.0 controller drivers installed

charred atlas
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im pretty sure

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ill show u what it says in device manager

stuck bridge
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k

charred atlas
stuck bridge
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what are u capturing

charred atlas
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my xbox one

stuck bridge
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does your pc have any other 3.0 ports

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if so try them

charred atlas
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yeah but they are giving me the same problem

stuck bridge
charred atlas
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k

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what is the part number?

stuck bridge
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i believe it should be on the products

charred atlas
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k

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doesnt say

stuck bridge
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it should start with a 2

charred atlas
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all it says on the back is the model number

worn wyvern
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Are there minimum specs for the mk2 capture card?

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The PCI-e one

stuck bridge
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the pro or none pro version

worn wyvern
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Pro

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I got a i7 4790k and 2070 rtx

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32gb

glossy copper
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why doesnt voicemod custom sounds go through discord?

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i have voicemod set as my output

stuck bridge
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they should

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make sure to set it as ur input

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i use it to

glossy copper
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whoops yea its my input

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my headphones are my output

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voicechangers work but not when i press sounds on my streamdeck

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yea lemme clarify when i push the sound buttons on my streamdeck mini i can hear them in my headphones but they dont go through discord

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how do i get them to play through discord

stuck bridge
fresh geyser
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is anyone else having issues with the EpocCam app?

fresh geyser
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Wow, no one?

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am I the only one that actually tried to use EpocCam?

rustic echo
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Does anyone with the key light know if it can be used at a 90 degree angle?

hazy furnace
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am I the only one that actually tried to use EpocCam?
@fresh geyser I’m in the process of setting it up, I will get it fully set up when I’m on my pc next

fresh geyser
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i can't get it to always broadcast

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to obs

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It worked last night, now it won't

hazy furnace
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Maybe you should try and disconnect and reconnect it

fresh geyser
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i've done that ... alot

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reinstalled drivers, restarted PC, checked windows firewall, and windows privacy settings

hazy furnace
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huh

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then idk

fresh geyser
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me either

hazy furnace
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Just keep playing with it, eventually it will work

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I think

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It should

fresh geyser
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fixing to install iTunes just to see if the USB connection works

hazy furnace
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Anyways, I must go now

night mirage
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hey hey any news about hdmi 2.1 capture cards or hdmi 2.1 passtrough?

little estuary
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Does anyone know if there is an adapter for Key Lights to c-stand/lighting stands?

umbral crescent
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Hey. So i am using the elgato epoccam app and i can see my phone camera in the EpocCam Viewer, but when i select it in discord or microsoft teams it's just black

uneven bone
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Ok so
I am trying to get my elgato HD60s to both pass through to my monitor and display in the app
When I hook it up my monitor goes black but I can see it through the game capture app
I don’t know how to both see it on my monitor and capture software

gilded anchor
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hey hey any news about hdmi 2.1 capture cards or hdmi 2.1 passtrough?
@night mirage

Nothing yet, but then again I've had more answers from the voices in my head.....

charred atlas
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so ive tried everything that i can find about the hd60 s problem and nothing has worked if anyone has any ideas lmk also thanks drew for the help yesterday

stiff heron
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Hey folks - just set up my two keylights and they work great when controlled via the iOS app. The Control Central program on PC won't run though. It puts the icon in the system tray, but crashes when you hover over it. Any thoughts?

left ingot
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I just got the 4k 60 pro. Trying to connect in with a two PC setup, but current using the HDMI port on my gaming PC GPU for my second monitor (doesn't have DP for this monitor). Question: Can I use a DP to HDMI premium cable to connect my gaming PC GPU (via DP) to the streaming PC 4k 60 pro (via HDMI end) without any compromises of performance/quality? Much thanks

gilded anchor
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I just got the 4k 60 pro. Trying to connect in with a two PC setup, but current using the HDMI port on my gaming PC GPU for my second monitor (doesn't have DP for this monitor). Question: Can I use a DP to HDMI premium cable to connect my gaming PC GPU (via DP) to the streaming PC 4k 60 pro (via HDMI end) without any compromises of performance/quality? Much thanks
@left ingot Should work absolutely fine!

rustic echo
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Does anyone know if the key light can be set up so the light itself is at a 90 degree angle from the pole? So it hovers over a table's workspace

worn wyvern
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I have a I7 4790K and RTX 2070 . Would i be able to run the 4k60Pro MK2 ??

sturdy harbor
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why is my wave software not picking up some of my games, or my transition sounds in obs but my alerts from obs and then if I set the default windows output to wavlink system it causes my voice channel to echo?? so confused

naive steeple
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Hiya. May i ask if using capture cards actually work on webcamera and camera footages or only on gameplay footage? Thanks! I'm using a Sony a5100

quiet saffron
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After the latest windows 10 update (2h20) - I am presuming that's the culprit there seems to be bleedthrough of my screensaver. Around each of the keys i can see a thin line which I can see is the screensaver. I had to remove and re-apply the screensaver before the effect went away.

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that's on version 4.9.0.13177 BTW

cunning latch
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@quiet saffron That's quite odd. What is the size of the screensave file? Dimensions-wise

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@rustic echo Which light model? Key Light and Ring Light have a Master Mount L and S respectively. These can tip 90degrees to point straight up or down if needed.

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I don't have the Key Light Air next to me but I think it's on an angle so it wouldn't as readily do that.

quiet saffron
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@cunning latch 1920X1080 - I'd set it up some time ago, and now that I've removed and reinstalled there's no problem. Just wanted to flag it up

cunning latch
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If it happens again, try scaling the image to 1024x600 before making it the screensaver.

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But appreciate you posting about it, first I've seen this. I may update to 20H2 and see what it does with a 1080p image.

keen rivet
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My OBS just shows me a black screen if i click on "Epoccam"

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In discord aswell

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if i try to add epoccam as a cam it always shows me a balckscreen

keen rivet
#

😦

daring heart
#

Hey Elgato Community, I hope i'm at the right place.

I'm having issues with my Elgato Camlink 4k and no one seems to know why.
I joined the OBS discord and they think it's connected to my Camlink.
Basically my OBS either crashes or my webcam freezes after 2-5 seconds

I use a Sony Alpha 6000 and OBS live

spark spire
#

is there any way i can be able to listen to my my switch audio without it coming out through my desktop audio?
because it comes out from both the video capture device and my desktop audio, making it display the audio twice at the same time when i stream/record

noble reef
#

Hey guys

#

I got epoccam pro (I use to have it before elgato owned it) and now I can-t set it up to 1920 x1080

#

While I could on the old one

#

If i go to the settings, just connection and quality pop up

#

Oh

#

Looks like I found the problem

#

Normal usb connection doesn't allow a better resolution

#

Does anyone know which method has the best resolution-frame rate config?

south bronze
#

hey would it be possible to plug in a VR headset into my HD60 S and connect that to my PC?

dull wyvern
#

So I have a question about the software for the stream deck mini, I've been having trouble updating it and it said to "uninstall and reinstall" now everytime I try to uninstall, it lags up and doesn't uninstall and everytime I try to reinstall the wizard crashes instantly, all wizards for it. Not sure what's causing this error but... my stream deck mini is kinda useless now until I get this software issue fixed

gusty hare
#

Yesterday I tried hooking up my Xbox to my PC for stream, and I kept getting a black screen. I hooked up the HDMI to a secondary monitor, and I tried game capture, display capture, window capture, all of it, and all I got was a black screen. I turn off my computer, and my second monitor is showing my Xbox screen no problem. Idk whats going on, but I was trying to figure it out for 45 min before giving up. If you respond, please tag me so I get the notification

hushed kindle
#

EpocCam greenscreen works on any iPhone ?

floral jetty
#

@hushed kindle I think it was 6s and above. And must be running ios 14 i believe.

hushed kindle
#

ok

hushed kindle
#

My cousin has an iPhone 7 late iOS and Doesn’t have the option

#

@floral jetty

floral jetty
south bronze
#

anyone else sometimes get crackling when they run their browser audio through wave link?

hushed kindle
#

@floral jetty thanks, that solves the question. ill tell him.

strong tinsel
#

Guys, has anyone used Elgato screen link? I wanna start streaming games from my iPad, but can’t afford capture card just yet. So i was looking into that solution. Is it manageable? Is it functional? How is the latency?

south bronze
#

Heya i need help, i just downloaded the epoccam on my mac, i installed it, and the issue is that, i cant find the app? even when searching it, yet i can see notifications from it

noble reef
#

@south bronze The app doesn't have a graphic interface

#

You need to go to the app where you are going to use it and that's all

fleet sky
#

how do i stream to discord

#

is it possiblr to stream to discord

stuck bridge
#

yes you can

fleet sky
#

how do i do it help

stuck bridge
#

where in a server or in a call

fleet sky
#

call

stuck bridge
#

there should just be a stream button next to the mute and hang up button

fleet sky
#

oh

#

sorry

#

@stuck bridge it says share screen but it doesnt say stream how do i stream my nintendo switch

stuck bridge
#

oh thats a lot more complex

#

if you want to hear it i can say it

fleet sky
#

oh

#

its fine i guess

quiet saffron
#

As a matter of interest, how noisy is your Stream Deck XL when pressing a button? Mine makes quite a click on each button, so much so that if I'm not careful my mic picks it up and deafens my stream!

hard yoke
#

im having a problem where im not getting any audio while capturing my xbox one

south bronze
#

Hey guys
Does anybody have any recommendations for the elgato streamdeck
like profiles and actions and shit
Btw I dont stream

frozen vortex
#

Can someone please help me? I have some questions. I will pay. I am wasting too much time searching google and asking questions on reddit. Questions revolve around Stream Link , Wave 3 and a few around RTX voice

static sigil
#

Hi all, I am looking for some assistance. I've been getting this recording freeze or stutter..happens for maybe 1 second here and there but its constant. I'm unsure as to what is causing it or how to fix it, if anyone can assist please let me know.

I'm using an HD60s+ with the 4k Capture utility, Ps4 pro. The issue only occurs in the recording itself.

Settings are shown in the screenshot.

P.S > I did a fresh install of windows 10 earlier, there is nothing installed on the PC other than the basics. Up to date drivers and so on. I've tried different USB 3 ports in case of a power issue, not sure what else to try.

https://gyazo.com/2ddd82b1d06f67bc8cc06689f9af0d57

cunning latch
#

@static sigil Just read it's in the recording, nvm.

If it's not happening in the preview that certainly leads to it being something in the software. Are you able to switch the Video Encoder to Software, does it happen then?

static sigil
#

yea when i swapped to that, it doesn't happen but then i am unable to do any HDR recordings @cunning latch 😦

cunning latch
#

Ok just looking to narrow it down. Does it happen with HDR on and off when using the GTX1080 to encode?

static sigil
#

yea

#

I called elgato a little bit after posting here and created a ticket. I replied to the email to let the rep know and sent the diagnostic as well. It only stutters/mini freezes when doing the HDR stuff.

In OBS it records fine. I'm pretty sure it stutters when HDR is off also, i'd have to test again. I did so many test recordings, i am not 100% @cunning latch

chrome elm
#

Finally got 240hz streaming/recording without input lag fixed, however without sound. I found out the audio is giving me extreme inputlag for some reason, anyone with experience on the subject?

still cypress
#

I downloaded nvidia rtx voice and i cant here my game audio any more i can still here youtube vidoes and other sound

south bronze
#

Does anyone else have an issue with the capture card only outputting a weird staticy sound

blazing spindle
#

My Elgato 4K60 S+ reboots itself after a period of time while streamlink is enabled. Sometimes it will reboot in 5 minutes. Rarely, it can take up to 45 minutes. Can anyone help me understand why this happens?

rustic echo
#

@rustic echo Which light model? Key Light and Ring Light have a Master Mount L and S respectively. These can tip 90degrees to point straight up or down if needed.
@cunning latch The key light, not the air. I really need someone that has tried it to answer since I've never seen anyone using it this way.

cobalt hazel
#

Hey

#

I need help

stuck bridge
#

yes

cobalt hazel
#

My game capture HD60 Pro only captures/plays the audio of my ps4 start up sound but not the actual ps4 sounds

#

Any fix?

stuck bridge
cobalt hazel
#

Ugh :/

cobalt hazel
#

Guys I need some help with something else

#

The game capture picks up the audio of my ps4 through headphones and tv... but when I plug in my headset in control it doesnt work.

#

Any fixes

floral jetty
#

Playstation wont put sound out to hdmi and headset.

#

You would need the chat link cable I believe to get around that @cobalt hazel

burnt basin
#

hello i need help with my elgato its got a audio glitch

cobalt hazel
#

@floral jetty and for the ps5?

floral jetty
#

¯_(ツ)_/¯

#

no one has that so wouldn't know how it handles its audio

cobalt hazel
#

Ok thanks

burnt basin
#

how can u reset elgato so its like its like when its new

cursive sigil
#

for some reason my xbox one is not sending a video signal to my pc to be captured despite being plugged in, and my display has no sound when the elgato is plugged in

i decided to install the elgato game capture hd software and then restart my pc, and for some reason, audio returned to my display only while it was booting back up? what could possibly causing this? my ps4 doesn't have any of these issues

dense cradle
#

I tried doing a search but didn't see anything recently discussing my issue. I have my wave 3 setup and everything seems to be working fine except the people I play with and the audio on my stream sounds like I'm in a can. I've tried messing with different settings such as gain and the software but still no resolution.

frozen vortex
#

I have some questions about Nvidia Reflex and Nvidia Broadcast and streaming (using Wave 3 Microphone and Wave Link Software)

#

@dense cradle you need some help

#

I spent HOURS setting up my Wave Link. i have screenshots to share.

#

I see you are either using RTX voice or Broadcast right

quiet saffron
#

But appreciate you posting about it, first I've seen this. I may update to 20H2 and see what it does with a 1080p image.
@cunning latch it came back after a power off/on - i have resized the picture and re-applied it, let's see how it goes

dense cradle
#

I spent HOURS setting up my Wave Link. i have screenshots to share.
@frozen vortex broadcast. It seemed to work fine before I upgraded from RTX voice but now I can't fix it no matter what.

last bough
#

Hi all, I got a problem with my Streamdeck, let me explain:
It is really slow since yesterday. I didn't installed anything more on my PC or any plugin for the streamdeck.
Sometimes, I have to click twice on an icon to have the action performed, and sometimes it won't work at all.
For example, I have a plugin for Discod mute and deafen, and I have to press is like 3 or 4 times to have the action performed. I already uninstalled and reinstalled the software, no changes...

Anyone have an idea?
Thanks

tender quartz
#

@last bough are you using animated streamdeck icons?

last bough
#

Not at all

#

They're all statics icons, I just have for some actions two icons, one for the "activated" and the other one "deactivated" state

tender quartz
#

Hmm

last bough
#

I've tried the following:
Uninstall & reinstall the software
Delete all the plugins installed
Downgrade to an older version (I went from 4.9 to 4.8)

Nothing worked :/

#

Looks like I solved the problem: I just forgot the "baisc" part: Unplug & replug the USB.

flat zealot
#

so i just recently bought an Elgato 4k60S+ for 4k recordings of games. It arrived yesterday and i've been having nothing but trouble using the 4K capture utility. I am using the capture at the lowest bitrate settings. When recording footage, after 10 mins, there are glitches and sound skips. Can anyone help me. I spent around 660 bucks in Canada and was hoping for better recording results. thanks

#

to confirm i am recording xbox series x gameplay

nova hemlock
#

When trying to setup streamdeck for my G-keys it doesnt seem to recognize that my iCUE is open? I've already tried uninstalling and reinstalling and going to older versions but i cannot get it to work.

cunning latch
#

@nova hemlock Make sure the iCue SDK is enabled in iCue. This is needed

nova hemlock
#

I just enabled SDK and its working thank you so much!

flat zealot
#

@cunning latch any help with my issue with the 4k60s+

cunning latch
#

@flat zealot Try another USB 3.0 port, could be something with the USB controller. Avoid hubs if possible.

Make sure the 4K60 S+ is connected to a power supply as well as to the PC.

You see any thing in the preview when this happens?

#

Feel free to give us a call though: http://e.lga.to/phone

4K60 S+ does all of its own encoding, so glitches could be the video feed breaking up as it enters the computer.

Standalone recording is something to check for

flat zealot
#

i've tried 3 different usb 3.0 ports and same result

#

on preview it skips a chunk of the recording, like 2 seconds

#

and then when i check the recording, it shows a glitch during those 2 seconds of skip in preview....

#

audio is also glitched out

#

that's the scenario so far @cunning latch i'll try it one more time and if no luck i will call the support

dire cedar
#

Hi, Im not sure if anyone has requested help from this. Im having a difficult time getting audio to work on my the Elgato Game Capture HD software, Twitch Studio, StreamLabs, and OBS in conjunction with the Elgato WaveLink. Any advice would be greatly appreciated or at least a work around.

rose flower
#

can I add a gif to my stream deck button without assigning a function to the button?

worn wyvern
#

So im hesitating getting the 4k60 pro mk2. I have a I7 4790K and RTX 2070. Will i run into any issues?

rose flower
#

I couldn't game at anything over 60 because of the low refresh passthrough on the elgato capture cards

#

I had to switch to another company's card because of it, which sucks because I like the elgato infrastructure

#

unfortunately there was no way to capture at 60 fps while playing at 240 on my 2070s

worn wyvern
#

well im trying to use the passthrough so i can game on my oled tv. but would like to stream or record at 1080 60

rose flower
#

well that would work fine because your tv is likely only 60fps capable anyway

#

just set your nvidia control panel to 60hz across the board so you're not wasting any resources rendering frames that aren't being displayed

worn wyvern
#

its 120hz

#

I don't meet the minimum specs though, would i run into issues you think?

rose flower
#

that part is beyond me, anyone else?

worn wyvern
#

anyone can help?

stuck bridge
worn wyvern
#

if my cpu doesnt meet the specs what kind of issues would i run into?

#

doing 4k 60 passthrough and 1080 60 recording

grave grail
#

any 4k60pro/4k utility help available

stuck bridge
#

im not sure but they have other option that might have lower requirements

noble jay
#

(copied from wave-chat per direction from mod)
Figured I'd ask here since I can't find anything on google about it...
So I just finished setting up the wave:1 on my housemates PC, and I assigned windows media player to the "music" input channel using the windows 10 sound settings screen...

but now the volume slider inside windows media player no longer works...

Looking into it further, the sound settings now has -TWO- instances of windows media player... the WMP volume slider changes the volume of instance one, but the actual audio plays through instance two...

I've noticed similar happen with discord as well when assigned to a non-system-default audio input.. There ends up being two instances of discord in the sound settings panel.

Is this a windows issue? or is it related to the audio inputs? or is it a wave link thing? or?

tender quartz
#

never seen that one before

#

probably a windows iffue though if it happens to multiple software

round tartan
#

The Elgato Game Capture software, when usint it for instant preview, the video plays fine, but the audio is delayed by about half a second. How can this be fixed?

#

also, is there any kind of monitoring software that will just show the video preview? something without any bells and whistles to just be able to see the video and audio stream?

blazing spindle
#

My Elgato 4K60 S+ reboots itself after a period of time while streamlink is enabled. Sometimes it will reboot in 5 minutes. Rarely, it can take up to 45 minutes. Can anyone help me understand why this happens?

modern steppe
#

Hi guys was hoping you guys could help i am trying out the new iso/webcam software (free) and me and my wife both want to use our phone on the same OBS but it wont let me does anyone know if/how it can be done.. thanks guys

quiet saffron
#

@cunning latch just powered on my PC, and I still get the bleedthrough, and this is with a resized image...

#

@cunning latch a small update - I used a key set to stream deck:sleep then pressed a button to wake it up and it was OK. It seems it's only at power up...

novel echo
#

any things i can check when my audio is still routed to desktop audio even though its registering on the virtual channels?

novel echo
#

sucks that it's unreliable now i cant stream =/

tender quartz
#

sounds like a windows issue

novel echo
#

I didnt change any settings

tender quartz
#

yeah i understand

#

windows is weird about audio routing sometimes. also windows likes to change settings on its own when it encounters something its not expecting

#

like if your mic didnt register on the usb fast enough

novel echo
#

they are all mapped in the mixer and registering on wavelink app in the right channel

#

but still going out to both

tender quartz
#

you have to remember, wavelink isnt really doing anything but receiving the audio. windows is doing the routing

novel echo
#

i see

tender quartz
#

yes i understand, from your description wavelink is doing exactly what it should. but windows is doing something extra

cinder hill
#

is it normal for the delay on epoc cam to constantly change when I am using USB?
it keeps changing from no delay to a 30 second to 1 minuet delay
I just timed it and I just had a 13 second delay

exotic tiger
#

Is there a driver update for camlink
4k? Not seeing some resolutions expected

round tartan
#

how can I fix the almost second delay in audio in instant play mode (or whatever it's called)? video is pretty much instant, but audio is delayed by over half a second

thick nova
#

Is there anyone here to answer my questions about ELGATO Game Capture HD60 PRO?

worn wyvern
#

Can someone help me to choose a product

stuck bridge
#

ok

worn wyvern
#

I need a card with 4k and 60-120hz passthrough so i can enjoy the game on my expensive TV. I need to stream the game at 1080 60 as well through OBS. My rig is I7 4790K with an RTX 2070 and 16 gb of ram

stuck bridge
#

if you want 4k go with the 4k60 pro

#

also there's the 4k60 s+

worn wyvern
#

My CPU doesnt meet the minimum specs for that product

stuck bridge
#

then you wouldn't be able to do all the things u want

#

you would most likly have to get something that doesn't support 4k

worn wyvern
#

I mean i just want the 4k passthrough

#

the recording will be 1080 60 fps

#

am i kinda boned?

shut lance
#

hi i was wondering if anyone can help me, the ps5 is coming out next week and i want to get a capture card, i was wondering if the 4k60 pro would be able to capture it so it can be recorded or stream

stuck bridge
shut lance
#

thank u for the info

stuck bridge
#

np

modern kite
#

question guys if i have the elagto HD60s should i get the Elgato hd60 pro too for recording pc games

stuck bridge
#

only if u want higher quality

#

but since u have the HD60s I wouldent do it

modern kite
#

i think the elagto HD60s is like very stuttery on my pc like its not smooth would the elagto HD60 pro bet better

stuck bridge
#

what pc parts do u have'

modern kite
#

give me a sec

stuck bridge
#

k

modern kite
#

Ryzen 5 2400g with radeon vega graphics

stuck bridge
#

is it a laptop or pc

modern kite
#

PC

stuck bridge
#

is it built in graphics

modern kite
#

yeah think so

stuck bridge
#

that might be why

modern kite
#

so you wouldnt recommend buying one then

#

i do plan on buying a better Gmaing pc next year tho

stuck bridge
#

yah on the site for the system requirements it recommends a intel HD or Nvidia GeForce 600 series or better

modern kite
#

so would recoomend buying a decent pc and have it already in there

stuck bridge
#

you could also upgrade the one u have

modern kite
#

upgrade what?

stuck bridge
#

or i mean get a graphics card

modern kite
#

i have no clue how to put in a new grahics card

#

i mean i have had the pc for a few years now and its going alrrigfht

#

i might just wait till get a new pc next year

stuck bridge
#

yah you can do that'

modern kite
#

ok thanks goodnight

stuck bridge
#

gn

lavish lava
#

Hey guys how do I get sound on my end through my headphones?

#

Stream can hear sound but I can’t

dense cradle
#

So I think I finally got my sound coming through my headphones alright. But it seems like the sound my team hears and the sound that comes through on my stream is different. Also, I don't have my game audio coming through on my stream anymore after trying to adjust everything. Trying to run everything through NVIDIA broadcast, wavelink, and streamlabs all at the same time. Anyone experienced with it and can help me figure out what settings or sequence specifically I need to have so everything sounds the same?

#

Hey guys how do I get sound on my end through my headphones?
@lavish lava through wavelink?

last blade
#

I was referred to post it here:

I got the Wave 3 and I love the microphone, but I noticed that even with the gain to 0 in both Wave Link and Windows, it keeps picking up breathing sounds. I am about three fists away from the microphone; I do not yet have the pop filter. One of Elgato's videos suggested RTX Voice by Nvidia, but it doesn't solve it.

Is there any good way to have a noise gate on the microphone itself? I can use it via OBS fine with their built-in filters, but also other apps including Discord/Skype/MS Teams have this issue of picking up my breath and typing at 0 gain. Kind of at a loss :/

vagrant jungle
#

Hi, I got the elgato HD60 capture card. I've connected it to my graphics card (gaming computer) and another pc (which I will stream from)
My gaming computer detects it as another monitor, but my other pc can't seem to locate it.
what do I do now?

worn wyvern
#

Has anybody run the 4k60pro MK2 below the minimum specs and what your experience might be with it. I only intend to stream in 1080 60, however intend to use the 4k60 passthrough. everything in my rig is beyond the minimum spec except my I7 is 2 generations behind (4790k vs 6 series)

vagrant jungle
#

any1 down to help me for 10 dollars?

muted bay
#

So i saw the screenshot that all the products will support the PS5, which isn't weird because it's just HDMI out of course. but the question i have is this: will it be able to get the full 4k HDR passthrough to the monitor?

#

for the HD60s that is

worn wyvern
#

You need to upgrade to HDMI 2.1

#

2.1 Allows for 8k 60 fps , 4k 120fps ,1080 240

round tartan
#

how can I fix the almost second delay in audio in instant play mode (or whatever it's called)? video is pretty much instant, but audio is delayed by over half a second

#

I'm running an HD60s on an i7-6700k, 1060 6GB, and 16GB of ram

wanton silo
#

Hello can anyone help me I have Elgato HD60s connected to my Sony a7rii and its not reading it. before it was.

rain ether
#

Hi friends! I know that this is something that is kind of answered by the website but I was wondering if an alternate solution is possible. I have an Astro A40 Mixamp that I have plugged into my PS4 and PC, PS4 running through Elgato HD60 Pro but I want to use PS4 party chat and game sound as well as have my PC audio output to my OBS is this possible?

bitter burrow
#

Hello guys, elgato support on Twitter has not replied to my problem, I have a 4k60 pro mk1 and hd60 pro with this set up audio is all jacked up and video is tearing.i updated to the 4k mk2 and everything is fixed EXCEPT when the hd60 pro is plugged in there's a huge green screen unless uninstalled. Did anyone run into this issue??

undone sand
#

Hello everyone, my Wave Profiles on my Stream Deck were broken and then I’ve deleted those. But I can’t get them anywhere 🙁 can some one export them and send me via dm?

stone star
#

Hey all, my green screen isn't wide enough for my camera and I have to use crop filters which is kinda annoying. Would it be a good ide to get a second green screen or is there a better idea?

worn wyvern
#

here is an interesting question.. if i use an hdmi 2.1 on the 4k60pro mk2 . will i be able to passthrough ps5 4k 120fps?

outer parcel
#

my key lights disconnect from my stream deck like every 2 hours (worked on year wothout this problem). What could be the issue?

outer parcel
#

@worn wyvern yes

#

@stone star no second (different material could be different lighting situation). wider one or keep using crop. other lens would also work

last blade
#

@stone star If you really have issues with the greenscreen being too small, you may need to DIY a proper sized greenscreen; else you do indeed get a lot of overlap issues.

#

I'd almost say paint the whole room green but then again; who am I :p

stone star
#

Ok thanks. What if I got a second elgato one?

#

It would be same material

#

But not lined up exactly

last blade
#

I am not 20000% sure; but the main issue is lining them up and you'd have a gap

stone star
#

Yeah I would need to have one behind the other

last blade
#

Well and even then due to the base's size

#

You'd have different lighting effects on the backlayer

stone star
#

Mmmm

last blade
#

Which will keep visible in the green screen if unlucky.

stone star
#

Yeah that was my concern

last blade
#

I'd love to say, buy Elgato products

#

But I think for a special usecase like yours

stone star
#

I have one elgato screen

last blade
#

You may need a different solution

stone star
#

But yeah

#

I guess I'll just stay cropped maybe

last blade
#

Do you regularly use the large setup or is it only for "temporary" streams?

stone star
#

My space is a shared room

#

So I need to take it up and down

last blade
stone star
#

Looks cool but I also rent the place

#

Would be good if elgato made I longer version but it is already kinda as bulky as you can reasonably expect to serve its function as kinda portable

last blade
#

If you need much larger I am afraid it'll have to be custom :<

true sonnet
#

hey guys so i recently got the elgato hd60s+ to record games from my ipad onto OBS but the frame isnt fitting and the colors are all off. please can anyone help me fix these issues, i dont want to stretch the screen to fit the whole page as it will just stretch the ui and make it look even worse.

last blade
#

The frame fit won't be fixed if that's the resolution/ratio for the iPad. Do you want to make it screen-filling?

true sonnet
#

yes

#

my device is ipad pro 11' if that helps

last blade
#

Yeah then you're gonna run into the problem that some parts are either cut-off or black-bars on the sides

#

Due to the aspect ratio of the device not matching your screen.

true sonnet
#

oh

last blade
#

Tbh; I'd make a nice graphic around it and move the Ipad to your left on stream

#

So on the right side you can show chat / dono / socials

true sonnet
#

right ok

#

thanks

last blade
#

No worries man! 🙂

true sonnet
#

do you know anything for the color issues?

#

the out of box colors were really dull

last blade
#

That I do not; I am afraid.

true sonnet
#

ok thx for help

stone star
#

Well I can't mount anything so I guess I'll stay cropped. It's not so bad

last blade
#

@stone star I am just thinking; if you get some aluminum rods that hold up the corners and treat it upside down. Like the stand for the small one

#

(Just trying to be creative xD)

rain ether
#

Hi friends! I know that this is something that is kind of answered by the website but I was wondering if an alternate solution is possible. I have an Astro A40 Mixamp that I have plugged into my PS4 (Optical) and PC (USB), PS4 running through Elgato HD60 Pro but I want to use PS4 party chat and game sound as well as have my PC audio output to my OBS is this possible?

winged verge
#

Hey, so, I'm wanting to screen share my capture software on Discord for my friends, but I just want them to see the game and not anything else on the screen share. I've tried the Full Screen button but it just puts the entire thing in full screen.

last blade
#

@winged verge Do you mean the output of the tool; or do you mean the tool itself so that you can show how they have to set it up?

winged verge
#

What I mean is, when I screen share, they see the entire software tool, but I just want them to see the game alone.

#

Sorry, I'm new to Elgato, I just got my capture card the other day.

last blade
#

Well congratulations on buying a great product. I'd need to test this later but I am at work now so I am a little restricted.

#

If you don't mind holding out 2-3h I can check later

winged verge
#

Sure, Don't mind at all. I'm not in any rush.

last blade
#

A quick search says this:
"Discord's current go live feature isn't really all that fantastic. However, you can push it through OBS and make it better.

Open OBS, right click the live preview, click "windowed projector". Then, go to discord, and go live with that window as the target window. Now OBS's output will go to Discord, where you can set up your capture card."

#

It's a bit janky

winged verge
#

Oh yeah, I tried that, but my computer is that crappy that it struggles to handle everything like that. (I'm planning on getting a new computer anyway)

last blade
#

That might be a good thing to wait for then; tbh

#

Because if that'll crash the PC then that's a challenge lol

winged verge
#

Well, speaking of which, I do have an entirely separate issue, that would be that I bought a macbook for my university course the same week and for some reason, it isn't able to detect the capture card.

#

Oh Wait, I just found something for my first problem. I went into fullscreen then I right click then it said Hide Sidebar. That was what I was looking for.

last blade
#

There we go 😄

winged verge
#

And it seems to be doing well in the screen share too.

vivid harbor
#

well, the beauty now is that you can use OBS Studio as a virtual camera and actually bring over your "scene" and use that in discord

stone star
#

Mmm interesting idea @last blade thanks

winged verge
#

Very sorry to bother again, I'm doing a test stream via the Elgato Software directly for compatibility reasons, but the output on twitch is always at 4:3. Of course I'm trying to stream Wii Games. I don't mind the quality being only 480p, but my game itself is in widescreen and I would like my stream to also be widescreen. I've tried fiddling about in settings but I'm unable to find it.

last blade
#

So just to make sure I don't misunderstand

#

Your PC can't run as "streaming" platform if you use OBS to make it a "virtual camera"

#

And then stream with full control like that ?

blazing spindle
south bronze
#

ok i stream now for a year. and i use my PS4 and elgato chat link cabel. but afther a view days of when i move the controller or touch the cable i get a sound loss for a view seconds. or a anoying cracking/feedback noise. is this normal?

i already bought 3 new ones and they are doing the same

#

I hope someone can help me or give me some tips

hearty adder
#

I just made the switch from SLOBS to Stream Elements so I had to switch my hot keys but for some reason some of my keys wont let me selected the light up option & stay dim, but if i press the button on the stream deck to switch scenes the dim key lights up only when I have OBS open. all i want is all my keys to be lit not dim, like before I made the switch. someone please help. I also have tried uninstalling and reloading profiles twice

south bronze
#

does streamdeck works on linux?

round tartan
#

how can I fix the almost second delay in audio in instant play mode (or whatever it's called)? video is pretty much instant, but audio is delayed by over half a second
I'm running an HD60s on an i7-6700k, 1060 6GB, and 16GB of ram

stone silo
#

@south bronze out of morbid curiosity, have you tried connecting the chat link to another controller?

south bronze
#

@stone silo yes i have done that

stone silo
#

Issue stays no matter what you change?

south bronze
#

indeed. i even have to touch the cable that is close where it goes into the controller it already gives the sound.
and i already bought 4 other cables. (still one new in pastic)

#

lucky my stream does not pick it up. my stream works normal

#

i will re-try other controller have still one new. but it late here in EU so i will do that tomorrow. @stone silo is it ok if i send you a PM? anyway hope to speak you soon again about this.
thank you so far

stone silo
#

Feel free to PM when you want. I'll answer as soon as I can

small girder
#

hey I'm thinking of getting a wave 1 for christmas whats a good boom arm for it

amber rampart
#

Hey guys, I know this isn't an Elgato problem but I'm hoping people here would know what to do in this situation. So I just got a Cam Link 4k and hooked up my Sony A6400, there is a really harsh flickering on me though, its coming off my 144hz monitor, how do I fix this? Im guessing shutter speed but there isnt a 144 option, currently on 1/60 since its recommended for streaming

thorn iron
#

Can we use our console elgatos for the next gen consoles?

lofty forge
#

hi everyone. I just got 2x key lights (standard model) - one of the power adapters doesn't work in either light. Anyone know how to get hold of a replacement?

last blade
lofty forge
#

Thanks @last blade 👍

last blade
#

I do not know if new products are announced; but if it's really important I'd wait a bit.

#

Or use a small barebone PC with the build-in card on a microATX board.

#

Or even a miniITX if the GPU isn't needed for it; not sure.

torn spindle
#

Interesting. Yeah I am unhappy using the OBS link software with my mac to get elgato to play nice. I would just use my PC and forgo portability but since the + also does 4k60 HDR10 passthrough that's two features I can use. I dunno if there is a micro pc i can build that is cheaper than just getting a new capture card. I have a buddy that will buy my HD60s....just worried as soon as I buy the + a new one will come out since next gen is this week lol

last blade
#

Yeah I get it man; you could wait it out. But it's an interesting exercise; how much would a mini ITX PC cost with tons of storage for a PCIE capture card

#

Ok I got a project 😂

torn spindle
#

post the pc parts picker page here!

small girder
#

hey I'm thinking of getting a wave 1 for christmas whats a good boom arm for it

clever minnow
#

Does anyone use SLOBS with their elgato capture card

last blade
#

@torn spindle One of the quick searches to see if others did anything like this has this listing as example: https://pcpartpicker.com/list/PMgFNQ
I am not sure if I like this; I'd rather recommend you to use an NVME drive for booting and such; but the real question is whether the vega gfx will interact with the capture card. Will look into it

scenic pelican
#

Hey, I need some help with my new RTX 3080 and my Elgato 4k60 Pro MK.II

First thing:
When I installed my 3080 and plugged in my main monitor everything worked fine. As soon as I plugged in my second monitor the system with the 3080 hard reset itself.

After some trial and error I took out the 3080 and put it back in. Now this doesn't happen anymore.

Second thing:
If I start my streaming PC with my Elgato 4k60 Pro MK2 in it, and then my RTX 3080 system, my second monitor displays the bios screen etc. Now I am in windows, but my main screen doesn't show anything. If I check the 4k Capture utility it shows me my desktop and says it's running on 1080p240hz. But it doesn't passthrough the feed to my monitor.
When I change the input EDID mode in the 4k software, it magically works, but I really don't want to change than everytime I start/restart my PC.

Could it be that my 4k60 Pro and my RTX 3080 are broken in some way?

last blade
#

@versed palm Streamlabs OBS is integrating the Streamlabs services; if you don't use SL anymore then you'd need to get the regular OBS installed instead

#

Else it'll keep trying to log into SL for integration etc

versed palm
#

ok i understand but is it possible to refer that page to use obs studio?

last blade
#

For your streamdeck data?

versed palm
#

yes

last blade
#

I mean you probably need the different plugin used. Let me check

versed palm
#

ok

last blade
versed palm
#

you mean in the options by profile?

last blade
#

Yeah if you set up the buttons you get these options for OBS

#

Butt a lot more on SLOBS and those won't work if you step away from SLOBS

versed palm
#

yep there is

#

aha ok thats clear

last blade
#

I personally prefer Stream Elements

versed palm
#

yeah thats what i am about to do now

last blade
#

For the simple reason: If I ever mess up or PC dies; I can just import my setup rather fast without much install

versed palm
#

true

#

did i forgot to mention i mean streamelements obs hahaha

#

srry

last blade
#

Same principle applies :p

versed palm
#

ok so the page i make with sl obs doesnt gonna work with streamelements obs

last blade
#

Uhh

#

So if you make a page in Stream Elements

#

With widgets etc; you just import that browser source

#

And use it as the top layer of your scene

#

Or below chat if needed.

versed palm
#

ok ty gonna try

last blade
#

You could pop into the discord for StreamElements; they could help you much better getting set up

versed palm
#

but isnt it weird that if you make a page in streamlabs that you cant use the same page in streamelements obs? or at least refer that page to streamelements obs?

last blade
#

But I am confused

#

What doesn't work exactly.

#

I mean; you just need to use the browser source for StreamLabs

#

And then it'll be in StreamElements OBS

versed palm
#

ok let me explain a bit

#

i have made a page in streamdeck to use for overlays in streamlabs obs with custom pictures.
But now i want to use that same page with streamelements obs and that doesnt work

#

must i make a new page then?

last blade
#

Honestly man; I can't tell without knowing exactly what goes wrong; but it looks like you use the wrong plugin.

#

So what I see is this

#

You use the button from a "StreamLabs" plugin.

versed palm
#

ah ok

#

and i cant change it?

last blade
#

But you want to use a very different brand by going StreamElements

#

So you'll need to redo the overlays to be compatible with the correct plugin; by redoing that page using the right plugin

tender quartz
#

Slobs and stream elements have their own pluggins

versed palm
#

ok now it very clear

last blade
#

Sorry for the confusion 😂

versed palm
#

wow

#

no man thnx srry for my wrong explanation

#

im not english so

#

hahah

last blade
#

@hot rune Yep I already helped him a bit earlier in here 🙂

hot rune
#

perfect! Thank you meowmelt

last blade
#

Yeah I am curious right now if theoretically we'd be able to make a nice ITX build for recording with the capture card :p

#

But not sure if built-in graphics will be an issue for a setup like that

patent frost
#

@last blade do you know where i can download the plugin and where i need to install it manually? ive tried doing it since streamdeck decided to stop working all of a sudden with streaamlabs

last blade
#

Well; if you want to download a plugin you can easily do that from your settings app

tender quartz
#

@patent frost you have to unistall the streamdeck software. Not the plugin

patent frost
#

i did 6 times

last blade
#

Ah

patent frost
#

and uninstalled streamlabs 😦

#

been reinstalling and installing all daay

tender quartz
#

Yeah unistalling streamlabs causes the issue

patent frost
#

in streamlabs live. in the tools tab, there is no elgato option.. there was yesterdaay :S

#

not sure why its gone

#

anyone experienced something similarr?

tender quartz
#

Yes.

#

Me

#

Lol

patent frost
#

did you get it to work eventually?

tender quartz
#

Yes. I reinstalled obs then streamdeck software

patent frost
#

ill try that order again 🙂

#

brb

#

thanks ::)

#

should i also uninstall the obs studio?

tender quartz
#

I did yes.

#

I unistalled all my obs things. Then reinstalled them and then streamdeck

patent frost
#

do profiles and everything come back when reinstalling if doing that?

#

scenes and stuff

tender quartz
#

You can back all that stuff up

patent frost
#

👍

tender quartz
#

Using the export function

patent frost
#

ill uninstall, restart and then try again

tender quartz
#

Back up your obs settings though.

#

But they should stay anyway

patent frost
#

just restarted and reinstalled. same issue 😦

last blade
#

Did you deinstall the plugin first and then Streamdeck?

#

Or streamdeck only?

versed palm
#

fixed

tender quartz
#

Nice

severe steppe
#

Is anyone able to help me out with something? Its the Elgato 4k pc capture card.

brittle swallow
#

Anyone know how to have my hd60pro show up in my wave link software with out having to have video capture software open?

deft yew
#

hey everyone, all of a sudden my streamdeck stopped working, I tried to add another button for voicemeeter and now my streamdeck software wont start in the foreground

last blade
#

@deft yew I have this happen occasionally; my fix is to go into your task manager and then completely "kill" the process of Streamdeck

#

Then open Streamdeck again and it should be fine

deft yew
#

yeah, that doesnt work

#

I am currently also experiencing this with my Corsair iCue

last blade
#

Reboot etc done?

deft yew
#

and the installers both just start in the background

#

I tried reboot / shutdown and startup, reinstall the software and repair it

#

it just all starts in the background

last blade
#

Yeah the problem I am having with what you describe

#

Is that it's not just Streamdeck but also iCue

#

So something either prohibits or interferes with it.

#

You could load safemode and see if that allows you to open the tools properly

deft yew
#

does not work either, sadly

last blade
#

tbh then I donm't have a major solution but it seems something on your PC is messing it up for you.

#

Beyond the scope of my knowledge

deft yew
#

ah man.. I freshly reinstalled my system 2 weeks ago due to the same problem

last blade
#

Is there any other software you use

#

That could cause the problem?

#

As that would be a process of elimination then; install 1:1 and test

deft yew
#

I run: Discord, steam, Brave (browser), Lightshot, Voicemeeter Potato, Geforce Experience and thats all

#

the weird thing is that all Corsair installers start in the background, meaning, I can open it, I can see it in taskmanager, I just cannot start it as a window

south bronze
#

I saw the wave link said not to update to Mac OS Big Sur,but what about the stream deck and hd60s+ ?

last blade
#

@mossy wolf Let's chat here about options etc

#

So there are many plugins for OBS mostly; but which alternate program do you want to manage your transitions.

#

Unless you ask for an elgato-made streaming suite

mossy wolf
#

the elgato software?

last blade
#

For which device; let's start there haha

mossy wolf
#

i havent talked about any other software than elgatos own. device? pc i reckon.

severe steppe
#

Is anyone able to help me out with something? Its the Elgato 4k pc capture card.

#

im using a 2 pc set up

last blade
#

@mossy wolf I am not 2000% sure; but except for maybe the capture cards there's no tool that allows you to switch around scenes. These scenes need to be defined in a program like OBS or XSplit. Luckily; your Elgato tools have really nice integration tools; say with the Streamdeck. You can add plugins for the streaming tool you use.

mossy wolf
#

uhm yeah the softwarew from elkgato has scenes and can stream.

#

so having scenes i expect it to be able to change between them

last blade
#

Well unless you give more details about which program, which device for that program etc; I am unable to do anything to help.

#

You'll have to wait for someone else 🙂

mossy wolf
#

Ive told you

#

elgatos software

last blade
#

They have lots; I don't know all. Best wait for someone else. ¯_(ツ)_/¯

mossy wolf
#

and i dont know what you mean by device

#

the elgatos cap card

last blade
#

Ahhh

mossy wolf
#

there was a reason i wrote in feature request.. knowing it wasnt there and it being elgatos natively..

last blade
mossy wolf
#

yes

#

that software

last blade
#

https://help.elgato.com/hc/en-us/articles/360027955592-Stream-Command-3-1-and-Elgato-Game-Capture-HD

On the bottom of the page; it says it should have it; but I do not have an answer whether those hotkeys work while you're not focused in the window or affect output. If it doesn't; that is indeed worth mentioning (but we'd have to specify it a bit more)

#

Again

#

I may be wrong.

mossy wolf
#

i have a streamdeck

tender quartz
#

Yes she's not talking about that.

mossy wolf
#

im talking about TRANSITIONS.

last blade
#

No need to capslock, Cassiopeia.

tender quartz
#

They are adding emphasis to the thing you are. Misunderstanding

low crescent
#

So, I was thinking of possibly seeing if I could get a home computer for streaming/gaming/game creation purposes, any recommendations on computers/parts to get for a home PC?

last blade
#

What kind of budget are you looking into

#

And what kind of games etc do you plan to play.

winter rapids
#

when plugging in my camlink 4 it begins to blink white then turns off. anyone know any solutions?

low crescent
#

Overall, I'm looking for a computer that will be able to handle streaming PC games without any kind of lagging or frame errors, and can also handle game creation programs like unity with ease. For now, I'd say the budget is $1000, though this could be changed depending on cyber monday deals (if any?) and possible happenings at my current job

vernal siren
#

I am currently running a single PC stream setup and I have the 4k m.2 in my PC and I have an astro mixamp that I use with my headset. The 4k utility doesn't pick up any audio from my games or any chat. It works if I change my audio settings on my pc to my speakers or whatever but then I can't hear anything out of my headset. Any help would be greatly appreciated.

last blade
#

@low crescent If you're willing to wait for supply then you'd definitely want to look in new gen GPUs as they are hell a lot better value than the 20XX series today. I recently upgraded my own PC (before new Ryzen series)

#

Some good builds there too

#

I am by no means a master of it; but I could look into the direction you could look into; no promises tho

winter rapids
#

when plugging in my camlink 4 it begins to blink white then turns off. anyone know any solutions?

tender quartz
#

Cam link is pretty new. You may need to submit an official support ticket on elgatos site

winter rapids
#

how do i find the part number of my camlink

tender quartz
#

I'm not. Sure that's actually possible

#

They also have a help phone line in the pinned area of this channel

#

May be easier

winter rapids
#

okay that may be easier

last blade
junior elm
#

hello...I just got the hd60s...trying to use it to capture footage from PSVR
The capture and TV both seem to have a red and blue lines that seem like interfernce, and idea what might be going on?

hard cradle
#

Hi i had a q about the camlink 4k. Keep getting no signal. Records videos fine but doesnt display it on camera or laptop. When i plug in hdmi it shuts off my dlsr vidwfinder. Any help?

urban karma
#

so my PS4 isn't picking up game sound?

static sigil
#

Hey, is anyone here very familiar with pc hardware issues that can arise when using an internal capture card like the 4k60?

I just got one hoping it would work well but its conflicting with my cards on the board, they r basically disabled(not registered on windows) when its connected and I turn my pc on. Pci lane problem?

Its my first time ever trying an internal cap card, any help would be appreciated b4 I create a return label for it. 🙂

tidal vapor
#

Hi guys. Wondering if the HD60S+ allows 120fps with the new ps5?

tender quartz
#

@tidal vapor check out the latest VOD on elgatos twitch. They go over this and more. It was streamed this afternoon

tidal vapor
#

Ooo thanks! 🙂

urban crane
#

so im having trouble trying to display my ios on my obs and for some reason its only display my pc background. i have everything setup with my hdmi to lightning cable adapter and i set up my hd60 on your software to iphone/ipad

#

ios device*

vestal pebble
#

getting broken sound on PS5 Using HD60S+ . Does not do it with Xbox X. Has any else tried streaming it yet?

vestal pebble
#

Actually to refine the issue more. when i change between resolutions, it goes back to a normal speed, then when it is set on 1080p for example the audio slows

last blade
#

I can't answer that as these are pretty new updates; they did do a QA last night (See #announcements ) but for issues like these I would recommend making a ticket via http://e.lga.to/help so that support staff can properly troubleshoot your situation (we are just fans/enthousiasts). @vestal pebble

lament iron
#

I want to stream my ps5 gameplay to my pc, I’m using the Elgato HD60 S but when I go into Streamlabs OBS it just shows a black screen. Everything is plugged in correctly. When I go into the Elgato Software ‘Game Capture HD’ there is no option to change the input Device from PS4 to ps5. If someone could help me that would be great and if possible plz dm me. Thnx and have a good day👍🙂

last blade
#

Hey @lament iron if you don't get an answer here; check the response above for other steps! 🙂

lucid turret
#

sup, anyone know if the HD60S+ support 1080p120fps passthrough?

uneven bone
#

im using an HD60 s with my pc. There's white noise coming through with a yellow triangle by the audio input
ive tried using just the hdmi and analog input but the white noise is there wither way

#

@lucid turret no just 1080p60
it does support 4k though

lucid turret
#

which means I wouldnt be able use 120hz right?

last blade
#

Yes; that's correct.

lucid turret
#

shiiiiiiiii

#

okay thans guys

#

appreciate it

last blade
#

No problem

#

I wonder

#

What happens if you "duplicate" a screen that's 60hz passthrough and then play on the 120. :think:

#

Probably messes your games up too much 😂

wise ridge
#

Honestly elgato kinda sucks recently cant even record a switch without giving issues

uneven bone
#

whats up?

#

i hant had any issues sense buying my capture card

wise ridge
#

It is like connect to a usb 3 port eventho it is connected to that and it says my switch aint docked when it is docked.....

uneven bone
#

Hmmmm

wise ridge
#

This is a way to common issue

last blade
#

And you know; for completionist sake

#

It can't be the Switch or the cables used/

#

?

static sigil
#

Hey guys, is anyone here using the 4k 60 Pro Internal Cap card?

wise ridge
#

Nope

crimson urchin
#

Hey, I'm suddenly having a weird issue with my Wave 1 mic: I clicked Reset in my App volume and device preferences and now I'm just getting this system sound loop without me doing anything. Any ideas?

I guess a "duct tape" fix is just to make a new audio channel and shove the system sounds in there, then mute that

wise ridge
#

It worked fine yesterday

#

And now it doesnt record my switcg

#

Its stuppid ive it in a usb 3.0

#

Im 1000% sureee

tender quartz
#

Yeah that's a device connecting and disconnecting from the computer. If you open device manager you may see which device.

crimson urchin
#

Yeah I see that on my device manager but it's just refreshing the list (ofc at the same time as the sound comes through)

#

not really sure why the reset caused that

wise ridge
#

Its kinda dumb and doesnt even work sometimes

tender quartz
#

@crimson urchin it may just be a coincidence. Unplug your mic and see if it keeps doing it. And keep unplugging usbs until it stops
Youll know the device then

crimson urchin
#

just keep going

tender quartz
#

Lmao

wise ridge
#

I TRIPLE CHECKED IF MY SWITCH was rightly conected to HDMI and elgato it is and still its not damn working

#

I quit

last blade
#

@crimson urchin Do you have the same issues with the drivers if you boot Windows in safe mode?

wise ridge
#

True but uhm... for this much money this thing gives a lot of issues tbfh

last blade
#

Yeah I know it's frustrating

#

But the best way to get help then is a ticket

#

I can tell you 20329595 things but I am no dev/manufacturer :p

wise ridge
#

Ik lol imagene my switch just ststopped and nintendo was like meh buy a new one it seems very wrong

last blade
#

I mean; Nintendo would ask you to send it in for repair so that they could address it under warranty and if it's not purposeful user error (i.e. dropping it in a bath tub or throwing it off a roof) then they could repair it or even RMA it. File a ticket; work with the Elgato staff for a good solution.

ripe plover
#

so i was just wondering, ive been streaming mario maker 2 for a few months now and I have been using OBS studio. However, I have not installed the driver software, and was wondering what benefit that brings

wise ridge
#

Also The help page honestly doesnt help at all

#

Even THE lights in the elgato do respond

last blade
#

We literally can't do anything else than ask you to make a ticket.

ripe plover
#

whats not displaying

wise ridge
#

True But thanks anyways im going to get something else thats reliable cya

last blade
#

Good luck with the next product; we can't help you if you're unwilling to listen. ¯_(ツ)_/¯

#

(and I am not from Elgato for the record)

ripe plover
#

anyway, what does the driver software do? ive been using OBS directly

tidal vapor
#

Hey guys, i cant get any sound from my elgato hd60s+ with a ps5 and hdmi optical splitter on my PC. I have my ps5 hdmi > Audio extractor > capture card but im not getting any audio output from the capture card.

kind gust
#

hey all, i'm getting framerate and audio desync with the ps5 and the 4k60pro if you have any ideas

silent cobalt
#

i need help

last blade
#

Ask away; if people know the answer we'll do our best to help 🙂

severe steppe
#

Is anyone able to help me out with something? Its the Elgato 4k pc capture card. Im using a 2 pc set up

last blade
#

Just post your complete question and if people know; they will help @severe steppe 🙂

severe steppe
#

Whenever i stream my capture card will up the colors and make everything brighter. But the color setting are all set to default, and when i reset the capture card to default it will fix it then when i get back into the game the color will be turned back to extra bright.

#

ill post a picture of what im talking about

#

Also its only when i play destiny 2 does the color shift this bad. When i play CS the color stays the same

last blade
#

What GPU do you use?

severe steppe
#

My gaming pc I7-7700k my streaming pc i7-5960x

#

This is my gaming pc's picture

#

this is my streaming pc

last blade
#

Uhh

#

On my end it looks the same.

severe steppe
#

The colors are brighter

#

ill show you another example

#

second

last blade
#

there's a slight difference in contrast; yeah I see some of it.

severe steppe
#

I mean now its not doing it. but let me check my past vod real quick ill show you what i mean

last blade
#

No idea how to solve that; other than that

#

I am just having a crazy thought but

#

ah nvm that's prob not it

severe steppe
#

I mean the black color is easy to tell because on twitch dark mode is more like a grey and when i see it on stream its a dark black

last blade
#

Yeah I am not entirely sure what it could be tbh

#

My mind says "normally" it would be the difference between gamma settings etc; but that makes little sense now

severe steppe
#

Well ill just try to fix it on my own if i find out ill post it here.

wise ridge
#

Alright the sequence

  1. When I plug it in the 3.0 usb it says wait one moment please
  2. The capture card lights flash
  3. No signal check rather switch is connected and turned on (WTH)

(Ik i already posted here but i wanted to give a very clear discription cause maybe someone else has had this and got a fix)

azure flare
#

i got a question

kind gust
#

so i asked a little bit ago about trouble with ps5 and 4kpro mk2

#

if i view the video capture in OBS its perfect, its just in the 4k capture utility that is messed up

#

audio crackling, terrible framerate - i did a lot of tinkering and could not get it to improve

lucid swallow
#

So im running into a issue my 2nd time around trying to stream PS5 (first had picture). I disabled HDCP and played earlier but now I hear the sound of the PS5 but im just getting a black screen on my TV and capture. not sure what I am missing.

last blade
#

I've seen quite a few people with these issues; possibly just needs some updates from Elgato. I'd recommend both @kind gust and you @lucid swallow to send in a ticket. This not only helps you by having their staff look at it; but Elgato sees that it's a problem based on the amount of tickets 🙂

tawdry tiger
#

can someone help me setup a dual pc hd60s setup?

#

im getting video but the audio signal is either non existent or incredibly weak

lucid swallow
#

I did just reboot my PC and PS5 again making sure to boot up the 4k Capture Utility first (not sure if that had anything to do with it) but it worked. I did capture the game approx 4 hours ago (after installing updates and everything) so not sure if I will need to reboot the next time around.

tawdry tiger
#

so you turned on streaming pc before the source of video?

#

@lucid swallow

#

but you were getting a black screen and im getting no audio so probably unrelated

lucid swallow
#

Initially you have to disable the HDCP in the PS5 settings. If you haven't done that you wont get anywhere.

tawdry tiger
#

@severe steppe do you have custom color settings on your gaming pc? in your nvidia control panel you can do custom color settings. sometimes mine dont apply so maybe you're having a similar issue? your elgato and monitor might have diff settings applied?

#

@lucid swallow yea im doing dual pc

#

not trying to stream console

lucid swallow
#

Ive streamed PC with no issues for a while my issue was specific to ps5 and capture card because the capture card worked for other consoles. We will see if the issue remains next time after this session for me.

tawdry tiger
#

i cant get audio to my stream pc for some reason

#

been trying for 2 days lol

#

no idea what to do

#

not sure who to ping here for help lol

tender quartz
#

Don't ping anyone

#

If you need help that isn't being offered here, please file a support ticket on elgatos site.
Links are pinned in the channel

tawdry tiger
#

sick community help tab lol

tender quartz
brave holly
#

Could someone help me on how to fix weird coloring on my Elgato HD60 S any tips or tricks appreciated. DMs open

south bronze
#

Hey guys Im having some issues with my hd60 pro. I wanna record my main monitor which is 144hz 1080p display that uses display port to my pc. But when I plug my hdmi into the monitor and into the hd60 pro nothing is dedected. The only I can get something to be dectected is by removing the display port but I dont wanna do that because I lose the 144hz feel. Any solutions?

tawdry tiger
#

@south bronze is your elgato plugged into your stream pc?

#

usb?

#

and have you gone into your nvidia control panel?

lament coyote
#

the pro is not usb connected

tawdry tiger
#

ger derp

lament coyote
#

the HD60 pro is connected directly to the motherboard

tawdry tiger
#

yea ik just misread

#

and @south bronze you should have the hdmi from your game pc into the elgato

#

not the monitor to the elgato

lament coyote
#

so i have a very big issue. my HD 60 will not connect to my computer... like at all

tawdry tiger
#

unless your monitor has pass thru

#

usb 3.0?

#

or nvm hd60 isnt usb 3

#

have you removed and re added it to your pc?

lament coyote
#

yeah

#

device manager. searched web for drivers, downloaded elgato software, uninstalled it, redownloaded and installed... nothing

wintry crane
#

having issue with my hd60 pro. game capture is saying there is no signal. did a cold boot on the pc, also uninstalled and reinstalled the hd60 pro and still nothing. any tips?

lament coyote
#

im having the same problem with my HD 60 @wintry crane

wintry crane
#

if anyone gets back to you can you shoot me a pm and let me know what worked?

lament coyote
#

like if anyone knows how to fix my issue, please let me know as soon as possible, my podcast studio has been contracted by the city to live stream an event tomorrow

lucid blaze
#

does anyone know why my game capture is all greyed all out when i choose the 4k option on streamlabs

#

if i do device default i just get a green screen

lament coyote
#

what device do you have?

lucid blaze
#

elgato 4k60

lament coyote
#

i got it to work

#

elgato 4k60
@lucid blaze so i think you are out of sync

lucid blaze
#

it works perfectly with my ps4

lament coyote
#

input wise

lucid blaze
#

do you know what it is that's out of date

lament coyote
#

i said the wrong thing about the out of date

#

your problem is youre out of sync, since your inputs were out of sync

#

thats what happened to me in 2016

lucid blaze
#

how do i sync it

lament coyote
#

go to your elgato settings and switch your inputs from gamestation to pc i think

lucid blaze
#

do you have a screenshot because for some rteason i can't find it

lament coyote
#

on the elgato software, look for your device under devices on the right. click the settings button

lucid blaze
#

it's weird because it looks normal on the elgato software just different on streamlabs

fast thorn
#

Ayo anyone up?

last blade
#

Barely 😂

#

@unborn dirge Make sure to check if any other program isn't claiming the microphone as "exclusive".

#

Since some apps can request that mode in order to have full microphone access.

#

@south bronze I saw your post. The capture cards are locked to a 60hz/fps maximum so it may not pick up the size you want. On https://help.elgato.com/hc/en-us/articles/360033796252-Elgato-Game-Capture-HD60-S-Supported-Resolutions there is a list of resolutions; if you use the side bar and collapse the menu you're in right now, you will see other products and their links to the supported resolution.

#

@lament coyote Did you try another data cable/port? Just to be sure?

fast thorn
#

Alright, well I thought

#

I had this fixed.

#

But I updated my card drivers and I'm back to where I started.

#

I'm trying to capture my pc game audio through my elgato software. I have everything set up. So like when I go to YouTube and watch a video with elgato game capture running the game volume moves. Let's say when I go to a game and check the elgato software, it's not picking it up.

#

Like I said I literally just had it working 5-10 minutes ago. But Black Ops Cold War recommended me to update my drivers. When I did, nothings working now

last blade
#

And it's only with that game?

fast thorn
#

I was testing the sound on Counter strike. I haven't tested it on any other game, I haven't even played Cold War yet, because of the recommendation. Before I had updated my drivers, I literally had the game sound working through Elgato. Then I updated, and boom. It isn't working anymore.

#

Like I can hear through my headset

#

Just can't capture the in-game audio.

#

Which is weird, because like I said it picks up audio from the web browser

#

It's also doing like a audio blip or skip whatever you call it though. Like it's and noise in the background that's skipping

last blade
#

I may not know but for sake of complete info; which driver did COD BO:CW ask you to update?

fast thorn
#

It was just talking about my graphics card in general. It didn't have an specific recommendation. It just said "make sure your graphics card driver is updated for the best experience" type of thing.

last blade
#

Fair

#

Here's my issue: I don't use the capture cards so I can't give full info. But hopefully others can

#

Does the issue persist after full reboot?

fast thorn
#

Actually I fixed it. Then I uninstalled elgato and reinstalled it. Now sound capture won't let me hear anything through my headphones, other than this skipping it produces

analog barn
#

having an issue with the Post Tweet app.
getting this error when trying to post a 30sec clip
0:25:18.463 StreamDeck ESDTwitter::onMediaUploadChecked(): Got Twitter error UnsupportedMedia : 3 while getting media upload status with message Video GOP is too large. Largest number of frames allowed in one GOP: 512

south bronze
#

Hi guys, i just bought my Elgato HD60s and im planning to use it for mirror screening from my iphone.

However, i keep getting USB not recognised, “The last usb device you connected to this computer malfunctioned and window does not recognise it”....
I’m using Windows 10, did all the steps that i can find on google and elgato website.. still can’t solve this!

Anyone encounter this before? Please i need help!

wintry crane
#

Hey everyone I am having an issue with my HD60 Pro and detecting my consoles. The game capture is saying there is no signal. Did a cold boot on the pc, also uninstalled and reinstalled the hd60 pro both software and hardware (as in I took it out of pc and put it back, to different ports and everything) All my consoles have HDCP Off and still nothing. Everything was working when I had my HD60s but that failed on me (it was old) and that's why I got the HD60 pro. But my computer recognizes it. It's in device manager, OBS see it as a source, so does Game capture HD but it's just no signal at all... Please any tips? I really really need help please.

floral jetty
#

which console?

last blade
#

@south bronze Generally speaking switching profiles is the same speed as switching folders

south bronze
#

@last blade Wow, thats great news!

last blade
#

It's pretty rad

#

You can even get like a Streamdeck Mini and use that to trigger profile changes on the XL if I remember correctly

#

But I don't have a second one so :p

rain oriole
#

can someone help me out with the keyboard maestro plugin? i am unsure how to use it

rotund smelt
#

Does anyone else have trouble capturing some games audio? I tried every output for wave link and could not get one of my games to capture. any fix or work around for this?

tender quartz
#

@rotund smelt some games don't like the audio routed.

It is advised to set the default adio out to system sounds on wavelink. Then windows will force the audio into that channel itself

rotund smelt
#

kk ty i will try that

#

that did it! TYTYTYTYTYTYTYTYTYTY

tender quartz
#

No problem

supple harbor
#

Does anyone know if you need the chat link cable to stream on the ps5 and series X if you want to hear game chat?

sharp oasis
#

anyone having problems with PS5 + HD60 S+?

#

just doesn't seem to work at all for me

#

k

#

just saw the tweet

deep barn
#

I just got my Chat Link and need help setting up to stream PS4 with HD60 S and Yeti X mic. Thanks in advance everyone!

blissful raptor
#

I tried using the OBS studio application with the stream deck and it told me The Elgato Control plugin is missing, Please reinstall Stream Deck, then try again do I uninstall the stream deck program if so how do I save my shit so that when I re install the program I can load it all back up

last blade
#

Right click the profile for options.

#

Does that help you, @blissful raptor ? 🙂

toxic sail
#

Does anyone know if Elgato is no longer making the master mount small?

blissful raptor
#

ok thank you

lament coyote
#

@lament coyote Did you try another data cable/port? Just to be sure?
@last blade the problem wasnt the data cable. stupidly, windows 10 has not support for older game capture devices when it comes to the actual driver. luckily i found the drivers on elgato's site and downloaded it

marsh orbit
#

Anybody know why I can't open up my streamdeck after I update it. I haven't been able to update since 4.5

blissful raptor
#

that didnt work @last blade

stable marten
#

Im having some issues with Wave Link. It started to act up and not sending any sound output since updating windows. Monitor or Stream mix dosnt go anywhere even thou I can see it. Tried multiple output sources and different captures such as OBS and nothing seems to register it

#

Anyone noticed similar things?

long snow
#

Hello guys, I just received yesterday my new Elgato Game Capture hd60 S, and not gonna lie, i need help. I'm trying to set a gaming PC and a streaming PC. Can i expose where am i at the moment here ? 🙂

lofty spoke
#

Did you ask Youtube yet?

#

I think you will find a lot of tutorials how to set this up

long snow
#

I found some tutos, but i didnt get the expected results :/

lofty spoke
#

You use obs right?

#

just add the video > Capture Card as source to see something if it doesn't work you must ask yourself if you install the drivers

long snow
#

Streamlabs

#

Ok gonna check for drivers 🙂

lofty spoke
#

I see it's similar

last blade
#

Also a small note

#

If you have an issue and wish help; please be so kind to add what you did, what exactly you're stuck on and what you expect it to happen. This allows us to cut a lot of the questions out and get to the meat of your problem right away!

long snow
#

So, i set my PCs like this :
Then, i launch streamlabs on Gaming pc and create a projector output on Elgato device, then i go on my stream PC and launch streamlabs, create a new source : Video capture devie, it founds Elgato, but still black screen :/

last blade
#

Because it goes into some settings you can try to solve issues

quaint wind
#

Hi everyone, I’m having an issue switching from 720p to 1080p. Basically as long as my ps4 is on 720p output everything is fine, but if I change that to 1080p my SLOBS screen capture goes black, but i still see the gameplay on my ps4 screen.
I tried basically everything you can find on internet, changed resolution from source properties, changing options while my game capture hd60s was unplugged...but nothing worked. Thank you in advance

long snow
#

@last blade i'm using streamlabs but i'll give a look at it !

last blade
#

OBS and Streamlabs OBS work the same

#

It's just the extra's :p

long snow
#

Ok found something, the problem seems to be about USB.
when i plug the usb on my gaming computer, it installs something, with the sound like detect a new device. This not happens on my streaming computer :/ But i have usb 3.0 on it, any idea on how to manage this point ?

last blade
#

I presume you installed the drivers from the Elgato site on the streaming PC?

long snow
#

Yes

#

Jesus

#

It works with a reboot lmao

#

i'm a sysadmin, what a shame, i always tell to users all day, try to reboot --'

#

Thanks for the help by the way ❤️

last blade
#

Hahahahaha

#

❤️

median perch
#

Good morning everyone. I just wanted to post that I am having an odd issue. Before the other day I was streaming using the elgato hd60s+, xbox one, 2 monitors and a gaming computer for stream. I do have my own mic hooked up to capture my audio. Before I never had any issues with my xbox party or game chat playing in stream (I do not have a chat link) . I am using twitch and streamlabs. Now lucky me I get a xbox series s, do not think anything of it, switch it out (new hdmi that came with xbox) and people were complaining in my stream they can only hear me and the game, not the people I'm playing with. I was trying to tinker with the streamlabs settings, etc and even the fornite settings thinking MAYBE its something in there since all my fornite settings reset with the new system, maybe the chat was low etc. Turned on my stream so I could see if it was just low or you can't hear them at all, no you can't hear them at all. STRANGE, let me try a xbox party, nope nothing. I decided to end the stream, to maybe pin point the issue.

#

Closed out streamlabs and twitch, just had xbox on with the elgato recording the game. SAME you can hear the game, but you can not hear the person I'm playing with. I have to be 100% honest I'm getting old, and I feel like I really do not know sh*t about technology, so I apologize if I sound dumb, that might sort of be the case, since this is a fairly new hobby. I have NEVER tinkered with any of the settings in the elgato software, always just kind of plugged and played with out any issue. I have even rigged to play wii, and atari 7800! ANYWAY I was trying to trouble shoot that maybe it was an issue with the person I was playing with. Last night went on fortnite to do my 10k challanges, and I figured let me record to see if I can get any chat recorded, maybe it was just a fluke. THE AUDIO was even worse yesterday! It was like echoing , as if it was recording game audio and if i had my game loud and also recording my game audio from a microphone. BUT STILL NO GAME CHAT! lol I have looked all over in the xbox settings, even set it that the chat would be hdmi output. A friend suggested that it might be the hdmi 2.0 that comes with the xbox. series s/x. Anyone have any ideas?

last blade
#

One moment; there was a post about that before 🙂

#

Ah no that addresses your problem but doesn't fix it.

median perch
#

Aelonius, sorry if it seems repetitive, I have literally been trying to figure this out like its my full time job, reading through reddit, read a few days back on here.. My apologies in advance if I missed over something with my a.d.d lol

last blade
#

Yeah no I know it's frustrating as hell

#

You're not the only one having the issue; but I don't have a direct answer and normally have to refer to a ticket if you did all those steps and HDCP is off. It could be a compatibility issue as the XBONE S/X are pretty new.

median perch
#

I mean from what I read, it seems like my party or game chat shouldn't have ever been captured with out the chat link, but before the new xbox it was captured, so im like EHH?

#

I actually should just go switch out my hdmi from the 2.0 to the old one to see if that resolves the issue.. then i'll be pissed at myself but my foot doesn't reach my butt to kick myself

tender quartz
#

@median perch definitely try the old cable but yeah. No idea how you pulled that off without a chat link cable.

#

You must be magic

median perch
#

can I post links?

tender quartz
#

I guess that depends to what

#

But it's usually okay

median perch
#

It was capturing my game chat before, never had a chat link..

#

Forgive the echo, My hubby plays from the next room and some times hes to effen loud lol

tender quartz
#

Haha same with me and my fiancee

#

I have to be extra quite

#

And I cant

#

But yeah that's interesting.

median perch
#

I honestly never even knew the chat link existed until I started searching my issue!

tender quartz
#

Unfortunately I'm not a console person so I don't have much experience here. You may need to submit an official support ticket. Or wait until Monday when chat is a little more active

median perch
#

This is what I get for preordering a console lol (never did before)

#

I do not have these issues with my atari lmao

tender quartz
#

Times were simpler then.

quiet saffron
#

Kids - you don't know you're born 🙂 Until you've held in the ram pack on a ZX81 with a rubber band, and spent two hours typing in a program from a listing, only for it to vanish, you can't complain 🙂

tender quartz
#

My degree is in hardware programming. I've accedentally exposed eeprom to UV. I can complain lol

cedar yoke
#

Hi! Anyone knows how to fix an issue with Styream Deck where it asks you to log in to every account every time I bnoot my PC? Thanks! I tried to uninstall but it didn't work 😦

modern kite
#

@cedar yoke tried updating the software for the streamdeck ?

cedar yoke
#

@cedar yoke tried updating the software for the streamdeck ?
@modern kite yes, thanks!

modern kite
#

@cedar yoke okay mmmm dont know then sorry

last blade
#

Mmm does thje problem exist in windows safe mode?