well, if it's this machine then it says it has 2 usb 3.0 ports....
https://www.samsung.com/us/support/owners/product/np940x5n?awc=18739_1603905614_995aab4d92b5b264948e74350bba9791
#cth-history
lucid needle
i did find this:
Sometimes a Windows update may install generic or incompatible drivers for the USB 3.0 ports. Often this will lead to the ports able to power a connected device, but not communicate with it. Installing the correct drivers will restore the ports to normal operation.
this says how to reinstall the drivers:
https://www.samsung.com/us/support/troubleshooting/TSG01109662/?awc=18739_1603905744_7d2e9f2f6f051ae3b3e3f85a4135954a
pine anchor
on Game capture for hd60 pro, does anyones software ever freeze up so it doesnt buffer?
hushed kindle
there is a way to Run Stream deck as Administrator when Windows Starts up ?
Windows 10 Pro
pine anchor
add it as a startup app in task manager, then i believe you could set the app to always run as admin
hushed kindle
ill try
lament mortar
do you put the capture card in your gaming pc or streaming pc?
pine anchor
Streaming, because that's where your output will go
paper gorge
this isn't elgato-related but does anyone know how to prevent a nintendo switch from heating up a lot when its docked?
hushed kindle
@pine anchor doesnt work I enable Admin and the app wont load at start up
Its in spanish cuz im from México
pine anchor
Hmmm odd... M
hushed kindle
had to launch manually
mossy wolf
Did we have any solution for this?
My buttons for playing ads on Twitch stopped working. I have one for 1 min and one for 3 min. All I'm getting is the yellow warning sign on the button itself.
@mossy wolf
hushed kindle
I had to log in again
hushed kindle
yes @mossy wolf go to accounts and delete twitch and log in again
mossy wolf
in streamdeck software? let me try
hushed kindle
ye s
livid summit
anyone here experience if one light,ringlight probably since thats what i want, is enough to lighten everything out?
outer plume
Does anybody know why my recording is low res and low fps when trying to record my Iphone 11 pro Max with my HD60 pro
abstract ginkgo
Hello All! my question is how do I run my stream deck on a dual PC set up? For instance I use my go XLR on my gaming PC and run a line out to the line in on the stream PC so that way everybody on the stream PC hears everything happening across the board. But with my stream deck if I want to do voice mod In-game and on stream do I have to run the stream deck on the stream PC or the gaming PC? Because also I have to be able to use my OBS macros within the stream deck
chrome rock
Can somebody help me?
I am having trouble using my soundcard with the wave link software, is this not possible or am I dumb?
south bronze
Hey, just a quick q, though it appears that more questions come in than answers, when using an elgato device on any third party software (like, say, OBS) do I use the "Elgato Game capture HD" or the device labelled "Game capture HD 60 S (Video) (#01)" (The second option changes based on what card you're using but the first remains consistent). if there is a resource online with the answer, could you direct me to it? thanks in advance!
tender quartz
@south bronze pick the card hd60s
I'm. Like 80% sure. But it's late and I'm not at my pc lol
brittle swallow
Hey everyone, Just received my Wave 3 mic. I'm trying to connect my console into the Wave Link software. I run my HD60 Pro into SLOBS, how or what imputs should I be selecting in Wave Link so I can control the mix? Cheers
proven socket
I am streaming from PS4 using an HD60S an cannot generate any audio into my stream using my Hyper X Cloud II Alphas whether it be thru USB or Chat Link Cable jus wondering if anyone else is using this same setup an it worked
next cave
Is covid making the elgato key light out of stock longer than it should be?
umbral girder
i have the elgato wave 3 mic and lately when i turn my pc on i loose all my eq tabs. Is there a fix for this
lyric musk
Hello everyone, I have the elegato key lights and the elgato stream deck. I want to control the lights from my stream deck so i installed the app on desktop added the plugin on stream deck, followed instructions and it connected. However, it keep disconnecting. This happened 3-4 times cannot stay connected.
south bronze
can anyone help me setting up my elgato
i know how to set it up
its just that it isnt working on windows 7
the HD audio device is disabled
@here
can pay someone to fix
drifting abyss
is there a way to have the stream deck control both pc on a dual pc build
tender quartz
I think there is a bar raider plugin using we sockets but I'm not 100%
marsh olive
HI. I have a problem with hotkeys not triggering in OBS. I have setup hotkeys for instant replay and replay save. THey work perfectly if I use the keyboard. using the hotkey on the streamdeck does not trigger the action. OBS is in admin mode, Streamdeck is normal. All other OBS, twitch and Wavelink functions work fine from the streamdeck. I have set the profile to none and OBS but neither cure the problem - any ideas? TIA
quiet saffron
@marsh olive ISTR that it won't work if it's in administrator mode...
marsh olive
ah okay, thanks - I'll see if running it out of admin mode fixes the issue
dreamy sonnet
While streaming from PS4 to PC via Elgato HD60 to SLOBS the stream audio is synced at the start, about an hour into the stream the audio from the PS4 lags behind the video. All other audio/video is synced up just fine.
We have tried adding a render delay to the gameplay, but this does not work as a fix. We made sure the audio sample rates match at 48kHz.
Any help would be greatly appreciated! Thanks ❤️
About 8 & 1/2 hours into the stream and the audio is about 5 full seconds behind
outer plume
Does anybody know why my recording is low res and low fps when trying to record my Iphone 11 pro Max with my HD60 pro
loud temple
anyone ever had experience with Elgato Key light (original big one) connecting and disconnecting randomly through out the day? My keylight is connected to my network, but it never show up on the phone app. So i rely on the Stream deck to use it. As of recently it started to disconnect and reconnect randomly.
south bronze
my auido wont work
audio wont record or i cant hear it
plz help
im using switch btw
fierce oyster
Im looking for help using the EpocCam Pro app. I purchased the app and installed the drivers. I have added the source in OBS as a Video Capture Device. The camera works great but the audio is terrible. On Audio Output Mode selecting "capture audio only" gives no audio at all even though its the default. If I select use custom audio device, and choose "Microphone (Kinoni Audio Source)" I get audio from my phone but it is extremely choppy and sounds terrible. I havent found any other way to use the app as a video and audio source into OBS. Any ideas?
nevermind. If I leave the audio output on capture audio only it will pick up nothing. then I add a separate audio input device and select microphone kinoni audio source there. Somehow that gives a clean audio input. Definitely not an ideal way for it to work but oh well.
silver agate
When streaming, do you guys prefer using OBS, or Streamlabs?
tender quartz
@silver agate personally I use obs but I feel like I run into soooo many people running streamlabs. I'm not sure why though.
umbral girder
Good morning. Im@having an issue with my wave 3 mic. When I’m streaming and just talking there is no echo but as soon as I start playing a YouTube video I get an echo. I have the wave eq set with browser. I’m using obs and I have it on live stream mic also
floral jetty
@frozen vortex installing nvme is rather simple. just make sure power is unplugged to machine, remove screw, put card in, screw it back in, power in, power up.
vivid harbor
Streamlabs is easier to setup than OBS Studio, but is also slightly heavier
Something that is annoying is that all of the newer/cool features in SLOBS are behind a paywall
clear crow
Hello, I just got a hd60s and for some reason it says no capture device found, does anyone have any advice?
chrome elm
SMH; running dual pc's, everything works but my main monitor (240hz) is having >insane< input lag/delay when i'm fullscreen projecting to second pc over elgato hd60pro. So i'm extending, not duplicating and using sorrowsnow77 tutorial. It's basicly unplayable and defeats any purpose of dual setup, anyone got anything similar and could help me?
frail pier
Hey guys, so i just got all i need for my setup with the camlink and my Canon EOS 250D
but for some reason it like shuts down after a vile saying i have to press the record button
as you might know its annoying is there anyone who had same problem that might know a fix?
tender quartz
@frail pier check settings on camera for auto shutoff
wild sphinx
Hey there! Can anyone tell me if you can connect the party link cable to the wave 3 and it work correctly?
I have an hd60s capture card but for some reason never been able to get the chat link cable to work correctly with it and now I just bought the Wave 3 and was curious as to if I can connect the cable to the mic and it work correctly
dusky tendon
Hello! I am having an issue with my HD60S no longer being read by my laptop in OBS (“Must use USB 3” message). I downloaded XSplit hoping that might resolve my issue and I was left with a blinking pass through monitor (where the gameplay is happening) and an odd crackling sound coming from the HDMI-USB cable that gets plugged into the elgato. I can send a video in a DM but it’s too big for discord.
distant onyx
im trying to use the ps4 but it keeps losing signal over and over and is not steady
how do i fix
stable fern
https://twitter.com/N3rd_House/status/1322274558259482624
Been trying to fix this for 3 hours. Help, please.
Software is up to date.
Drivers are up to date (for the card and everything on my PC).
It's plugged into a USB 3.0 port. I've tried all 3 of my USB 3.0 ports as well.
I have it setup as follows:
HDMI from TV to Elgato.
HDIM from Switch to Elgato.
USB-C Elgato to USB 3.0 PC.
Exactly how my Razer Ripsaw used to be plugged up. Worked perfectly. However the USB-C port got messed up and a friend sent me this HD 60 S to replace it.
Even when I swap to TV input to play my Switch docked, video is output but not audio, not even from the TV.
Game Capture Software and OBS do not recognize the Elgato at all. USB 3.0 error above despite being plugged into a USB 3.0.
feral gate
Hey y'all, I just got my new pc with the RTX 3080 in it, and when I try to use Nvidia Broadcast Camera Source in SLOBS, or discord, the camera freezes, and the only way to fix it is unplug the Cam link from the pc and plug it back in. Has anyone else had this problem, if so, How did you fix it?
fickle cargo
Hey guys, I'm having trouble figuring out an audio issue. I'm using an HD60 Pro internal, and for the first time there's audio delay. What gets me is that the delay is only on stream side. It's just fine for me in OBS and even the audio mixer is being normal
but it's delayed on stream. I'm so confused
obsidian palm
4k60s+ like no picture, even updated switched cords an disabled hdcp for consoles, i still get no picture an idk what else to really try i unistalled re installed drivers , any help?
monitor im using is samsung 28UR55
frozen vortex
I have RTX Voice enabled in Wave Link... I muted the actual wave 3 input (both what I hear and what streamers hear)...however I still get volume levels. Is that normal?
fallow tartan
Hi there, i would like to stream my nintendo switch with Elgato HD60 but... I have a little latence between screen game and my actions 😦 So... It's ok for viewers, no difference cuz I change sound to listen ok, but for me, when i walk and stop, it's so difficult to play with my Streamlabs return xD
Anyone could help me ? 🙂
smoky gale
Hey guys, my 4k capture card has stopped working. Image still shows up on my monitor, but OBS and 4k capture utility just always says 'no signal' any idea how to fix?
tender quartz
@fallow tartan are you trying to play using what's in streamlabs? Because that's going to be hard. You should be using the hdmi out on the hd60 and playing on a TV or monitor. There will be little to no delay that way
vague hornet
how can i get twitch live roll?
tender quartz
Unfortunately there will always be delay trying to play using a capture utility @fallow tartan
fallow tartan
Yes i know but i would like to use screen directly, and live with another
I would like to have one screen with direct out of my switch like TV (so without delay) and capture elgato screen for streamlabs with another 😉
is it possible ?
tender quartz
That's how it's supposed to be set up yes.
The hds60 hdmi out should have little to no delay
Plug switch hdmi into hd60
Plug the hdmi out of HD60 into TV or other monitor
Plug USB from Hd60 into computer
fallow tartan
Yes i know, but when i plug my hdmi out of my screen or tv or computer, nothing...
Is there command to change booting screen ?
tender quartz
Oh I see well that's a different issue.
I've seen a few people post that
Have you tried different hdmi cables?
You may need to. Submit an official support ticket for this
fallow tartan
Yes i tried, and when i change them, same issue, in is ok but nothing on out xD
So cables are ok
tender quartz
I think the best way to solve this will be to submit an official support ticket
fallow tartan
Ok it's ok @tender quartz 🙂 just let me buy a new little screen HMDI xD
But it's ok 🙂
left ingot
I just got the 4k 60 pro. Trying to connect in with a two PC setup, but current using the HDMI port on my gaming PC GPU for my second monitor (doesn't have DP for this monitor). Question: Can I use a DP to HDMI premium cable to connect my gaming PC GPU (via DP) to the streaming PC 4k 60 pro (via HDMI end) without any compromises of performance/quality? Much thanks
golden oasis
Anyone else who have to boot up your pc twice for the Stream Deck to work after installing the Win10 20H2 update?
cloud saddle
If i stream to twitch from console using hd60s and chat link cable for game chat through the game capture software, how do i use my stream deck to play music in the stream (have spotify integrated with my pc's spotify app)? everytime i push the button it plays the music from my computer as it should but its not crossing over to the stream
left ingot
I just got the 4k 60 pro. Trying to connect in with a two PC setup, but current using the HDMI port on my gaming PC GPU for my second monitor (doesn't have DP for this monitor). Question: Can I use a DP to HDMI premium cable to connect my gaming PC GPU (via DP) to the streaming PC 4k 60 pro (via HDMI end) without any compromises of performance/quality? Much thanks
fickle cargo
Hey guys, I'm having trouble figuring out an audio issue. I'm using an HD60 Pro internal, and for the first time there's audio delay. What gets me is that the delay is only on stream side. It's just fine for me in OBS and even the audio mixer is being normal
but it's delayed on stream. I'm so confused
gaunt valve
clear dragon
@kindred wigeon House#2843 did you find an answer because i am having the same issue
shell storm
I'm connecting my gaming PC to my streaming PC that has a 4k60 pro. But the gaming PC keeps making connect disconnect sound none stop and the capture card keep connecting and disconnecting from the gaming PC display settings.
To a point where it will BSOD
If I use the same HDMI out but connect it to a monitor everything is fine
If I plug my switch to the capture card it's detected in OBS
But as soon as I plug my Gaming PC hdmi to the capture card either I get a no signal in OBS or it will disconnect and reconnect until the Gaming PC crash
gilded anchor
Good morning/afternoon/evening all,
Having a few issues with my new 4K60 S+, where it's stuttering etc when recording non-HDR video. I've opened a support ticket and am slowly working through with the tech rep on the matter.
It also doesn't appear to wake up properly (I use it to record to my PC and not SD card), the passthrough will work flawlessly, however the 4K Capture Utility won't get the signal, device will then automatically reboot and work fine.
Could anyone confirm the latest firmware version for this device.
Thanks in advance.
lethal herald
hi im having trouble using my hd60pro as my stream cam
if i use it as a cam on discord it works but other programs crash
left ingot
is there official elgato technical line or forum somewhere? all i see is community help (here/reddit) - all overwhelmed by questions with very little answers.
fleet stag
Hi good morning, I have a laptop gamer With rtx 2060, i7 and planning to buy a ps5 and a Elgato game capture to stream can run it with the dedicated GPU cause in laptops it’s weird the wey it works on obs if I what to stream my desktop the program should running with the integrated GPU and its not the optimal considering having a rtx 2060
dry void
hello , does anyone has idea why am not having an audio while using the 4k capture utility/ streamlabs obs as well , it was fine at first and everything was smooth until suddenly somehow there is no sound i can’t really find a way around it , i’ve tried reddit and other platforms to fix this but sadly i couldn’t any help here would be appreciated, and ya am using hd60s +
tender quartz
@left ingot
Remember everyone that we do have staff available by phone 12hours a day. 8AM to 8PM Pacific every day of the year if you have quick questions and there isn't someone here to help you. http://e.lga.to/phone
To submit a support ticket go to
http://e.lga.to/help
fringe lichen
I am having an issue where OBS is not recongnizing Wave link and no audio is going to OBS....anyone else having that problem?
on the wave link software it says its going through but OBS says its not at all.
toxic sail
Can the Ring Light be used at the end of the Flex arm?
left ingot
@tender quartz tech support not available on sunday - according to the hotline you provided
tender quartz
Well I mean I don't work here I was just pointing out the pinned message with the contact info
wise moat
hey quick question, is there a way to play with my hd60 pro on windows without any noticeable input lag?
i use it with OBS so i tried playing with the preview but when i compared when i was on windows or on the hdmi port it seemed like there was some slight lag
tender quartz
@wise moat the only way to play without lag is via the hdmi out
wise moat
hmmm probably cuz of the conversion i imagine
tender quartz
Yes
wise moat
what about the game capture software? is it maybe less so on there?
wise moat
aah shoot
what about the uhh image sharpness
seems ever so slightly less clean than when on hdmi output
anyhting i can do there?
tender quartz
That I can't help you with
wise moat
fair
last question
what's the difference between 4K capture utility and game capture?
left ingot
I just got the 4k 60 pro. Trying to connect in with a two PC setup, but current using the HDMI port on my gaming PC GPU for my second monitor (doesn't have DP for this monitor). Question: Can I use a DP to HDMI premium cable to connect my gaming PC GPU (via DP) to the streaming PC 4k 60 pro (via HDMI end) without any compromises of performance/quality? Much thanks
tender quartz
I do know know as I only use obs to capture from the card
wise moat
what's the uhhh, framerate limitation on hd60 pro? wondering how much i can get out of it on like ps5 when it comes out
if i'll be stuck at 60hz or possibly a bit more
drowsy tundra
Elgato Wavelink issue - Every time I watch Netflix on my PC, I have to go into the Windows "app volume device preferences" and change Netflix to a different option and then back
Does anyone know why and whether it can be fixed?
tender quartz
@drowsy tundra this is a windows issue and as far as I've tried for the last year there is nothing you can do. Some apps just do that. Pandora music player is the same way.
I get around it by setting my default audio out to be wavelink system sound that way they default to that channel at least
It's the same way for any virtual audio cable
drowsy tundra
@tender quartz no worries, I've set my default to one of the ones I use and it's good now, thanks 
tender quartz
charred atlas
so i am getting this problem with my elgato HD 60s it has been giving me this message and it says i need to plug my elgato into a USB 3.0 port when i am does anyone know how to fix this problem?
this is what it says
stuck bridge
is it pugged in 3.0 port
stuck bridge
yes
charred atlas
so yeah its in the right port
stuck bridge
does your computer have USB 3.0 controller drivers installed
stuck bridge
k
charred atlas
stuck bridge
what are u capturing
charred atlas
my xbox one
charred atlas
yeah but they are giving me the same problem
stuck bridge
for me personally i not sure so you might want to fill out a ticket at https://help.elgato.com/hc/en-us/requests/new
stuck bridge
i believe it should be on the products
stuck bridge
it should start with a 2
charred atlas
all it says on the back is the model number
stuck bridge
the pro or none pro version
glossy copper
why doesnt voicemod custom sounds go through discord?
i have voicemod set as my output
glossy copper
whoops yea its my input
my headphones are my output
voicechangers work but not when i press sounds on my streamdeck
yea lemme clarify when i push the sound buttons on my streamdeck mini i can hear them in my headphones but they dont go through discord
how do i get them to play through discord
stuck bridge
mine looks like that
fresh geyser
is anyone else having issues with the EpocCam app?
rustic echo
Does anyone with the key light know if it can be used at a 90 degree angle?
hazy furnace
am I the only one that actually tried to use EpocCam?
@fresh geyser I’m in the process of setting it up, I will get it fully set up when I’m on my pc next
hazy furnace
Maybe you should try and disconnect and reconnect it
fresh geyser
i've done that ... alot
reinstalled drivers, restarted PC, checked windows firewall, and windows privacy settings
fresh geyser
me either
fresh geyser
fixing to install iTunes just to see if the USB connection works
hazy furnace
Anyways, I must go now
night mirage
hey hey any news about hdmi 2.1 capture cards or hdmi 2.1 passtrough?
little estuary
Does anyone know if there is an adapter for Key Lights to c-stand/lighting stands?
umbral crescent
Hey. So i am using the elgato epoccam app and i can see my phone camera in the EpocCam Viewer, but when i select it in discord or microsoft teams it's just black
uneven bone
Ok so
I am trying to get my elgato HD60s to both pass through to my monitor and display in the app
When I hook it up my monitor goes black but I can see it through the game capture app
I don’t know how to both see it on my monitor and capture software
gilded anchor
hey hey any news about hdmi 2.1 capture cards or hdmi 2.1 passtrough?
@night mirage
Nothing yet, but then again I've had more answers from the voices in my head.....
charred atlas
so ive tried everything that i can find about the hd60 s problem and nothing has worked if anyone has any ideas lmk also thanks drew for the help yesterday
stiff heron
Hey folks - just set up my two keylights and they work great when controlled via the iOS app. The Control Central program on PC won't run though. It puts the icon in the system tray, but crashes when you hover over it. Any thoughts?
left ingot
I just got the 4k 60 pro. Trying to connect in with a two PC setup, but current using the HDMI port on my gaming PC GPU for my second monitor (doesn't have DP for this monitor). Question: Can I use a DP to HDMI premium cable to connect my gaming PC GPU (via DP) to the streaming PC 4k 60 pro (via HDMI end) without any compromises of performance/quality? Much thanks
gilded anchor
I just got the 4k 60 pro. Trying to connect in with a two PC setup, but current using the HDMI port on my gaming PC GPU for my second monitor (doesn't have DP for this monitor). Question: Can I use a DP to HDMI premium cable to connect my gaming PC GPU (via DP) to the streaming PC 4k 60 pro (via HDMI end) without any compromises of performance/quality? Much thanks
@left ingot Should work absolutely fine!
rustic echo
Does anyone know if the key light can be set up so the light itself is at a 90 degree angle from the pole? So it hovers over a table's workspace
worn wyvern
I have a I7 4790K and RTX 2070 . Would i be able to run the 4k60Pro MK2 ??
sturdy harbor
why is my wave software not picking up some of my games, or my transition sounds in obs but my alerts from obs and then if I set the default windows output to wavlink system it causes my voice channel to echo?? so confused
naive steeple
Hiya. May i ask if using capture cards actually work on webcamera and camera footages or only on gameplay footage? Thanks! I'm using a Sony a5100
quiet saffron
After the latest windows 10 update (2h20) - I am presuming that's the culprit there seems to be bleedthrough of my screensaver. Around each of the keys i can see a thin line which I can see is the screensaver. I had to remove and re-apply the screensaver before the effect went away.
that's on version 4.9.0.13177 BTW
cunning latch
@quiet saffron That's quite odd. What is the size of the screensave file? Dimensions-wise
@rustic echo Which light model? Key Light and Ring Light have a Master Mount L and S respectively. These can tip 90degrees to point straight up or down if needed.
I don't have the Key Light Air next to me but I think it's on an angle so it wouldn't as readily do that.
quiet saffron
@cunning latch 1920X1080 - I'd set it up some time ago, and now that I've removed and reinstalled there's no problem. Just wanted to flag it up
cunning latch
If it happens again, try scaling the image to 1024x600 before making it the screensaver.
But appreciate you posting about it, first I've seen this. I may update to 20H2 and see what it does with a 1080p image.
keen rivet
My OBS just shows me a black screen if i click on "Epoccam"
In discord aswell
if i try to add epoccam as a cam it always shows me a balckscreen
keen rivet
😦
daring heart
Hey Elgato Community, I hope i'm at the right place.
I'm having issues with my Elgato Camlink 4k and no one seems to know why.
I joined the OBS discord and they think it's connected to my Camlink.
Basically my OBS either crashes or my webcam freezes after 2-5 seconds
I use a Sony Alpha 6000 and OBS live
spark spire
is there any way i can be able to listen to my my switch audio without it coming out through my desktop audio?
because it comes out from both the video capture device and my desktop audio, making it display the audio twice at the same time when i stream/record
noble reef
Hey guys
I got epoccam pro (I use to have it before elgato owned it) and now I can-t set it up to 1920 x1080
While I could on the old one
If i go to the settings, just connection and quality pop up
Oh
Looks like I found the problem
Normal usb connection doesn't allow a better resolution
Does anyone know which method has the best resolution-frame rate config?
south bronze
hey would it be possible to plug in a VR headset into my HD60 S and connect that to my PC?
dull wyvern
So I have a question about the software for the stream deck mini, I've been having trouble updating it and it said to "uninstall and reinstall" now everytime I try to uninstall, it lags up and doesn't uninstall and everytime I try to reinstall the wizard crashes instantly, all wizards for it. Not sure what's causing this error but... my stream deck mini is kinda useless now until I get this software issue fixed
gusty hare
Yesterday I tried hooking up my Xbox to my PC for stream, and I kept getting a black screen. I hooked up the HDMI to a secondary monitor, and I tried game capture, display capture, window capture, all of it, and all I got was a black screen. I turn off my computer, and my second monitor is showing my Xbox screen no problem. Idk whats going on, but I was trying to figure it out for 45 min before giving up. If you respond, please tag me so I get the notification
hushed kindle
EpocCam greenscreen works on any iPhone ?
floral jetty
@hushed kindle I think it was 6s and above. And must be running ios 14 i believe.
hushed kindle
ok
floral jetty
Sorry. I missed the greenscreen part. From what I can find on Elgatos page the 7 doesnt do the green screen. https://help.elgato.com/hc/en-us/articles/360048910971-EpocCam-Green-Screen-Chroma-Key-Functionality-iOS-
south bronze
anyone else sometimes get crackling when they run their browser audio through wave link?
hushed kindle
@floral jetty thanks, that solves the question. ill tell him.
strong tinsel
Guys, has anyone used Elgato screen link? I wanna start streaming games from my iPad, but can’t afford capture card just yet. So i was looking into that solution. Is it manageable? Is it functional? How is the latency?
south bronze
Heya i need help, i just downloaded the epoccam on my mac, i installed it, and the issue is that, i cant find the app? even when searching it, yet i can see notifications from it
noble reef
@south bronze The app doesn't have a graphic interface
You need to go to the app where you are going to use it and that's all
stuck bridge
yes you can
fleet sky
how do i do it help
stuck bridge
where in a server or in a call
fleet sky
call
stuck bridge
there should just be a stream button next to the mute and hang up button
fleet sky
oh
sorry
@stuck bridge it says share screen but it doesnt say stream how do i stream my nintendo switch
quiet saffron
As a matter of interest, how noisy is your Stream Deck XL when pressing a button? Mine makes quite a click on each button, so much so that if I'm not careful my mic picks it up and deafens my stream!
hard yoke
im having a problem where im not getting any audio while capturing my xbox one
south bronze
Hey guys
Does anybody have any recommendations for the elgato streamdeck
like profiles and actions and shit
Btw I dont stream
frozen vortex
Can someone please help me? I have some questions. I will pay. I am wasting too much time searching google and asking questions on reddit. Questions revolve around Stream Link , Wave 3 and a few around RTX voice
static sigil
Hi all, I am looking for some assistance. I've been getting this recording freeze or stutter..happens for maybe 1 second here and there but its constant. I'm unsure as to what is causing it or how to fix it, if anyone can assist please let me know.
I'm using an HD60s+ with the 4k Capture utility, Ps4 pro. The issue only occurs in the recording itself.
Settings are shown in the screenshot.
P.S > I did a fresh install of windows 10 earlier, there is nothing installed on the PC other than the basics. Up to date drivers and so on. I've tried different USB 3 ports in case of a power issue, not sure what else to try.
cunning latch
@static sigil Just read it's in the recording, nvm.
If it's not happening in the preview that certainly leads to it being something in the software. Are you able to switch the Video Encoder to Software, does it happen then?
static sigil
yea when i swapped to that, it doesn't happen but then i am unable to do any HDR recordings @cunning latch 😦
cunning latch
Ok just looking to narrow it down. Does it happen with HDR on and off when using the GTX1080 to encode?
static sigil
yea
I called elgato a little bit after posting here and created a ticket. I replied to the email to let the rep know and sent the diagnostic as well. It only stutters/mini freezes when doing the HDR stuff.
In OBS it records fine. I'm pretty sure it stutters when HDR is off also, i'd have to test again. I did so many test recordings, i am not 100% @cunning latch
chrome elm
Finally got 240hz streaming/recording without input lag fixed, however without sound. I found out the audio is giving me extreme inputlag for some reason, anyone with experience on the subject?
still cypress
I downloaded nvidia rtx voice and i cant here my game audio any more i can still here youtube vidoes and other sound
south bronze
Does anyone else have an issue with the capture card only outputting a weird staticy sound
blazing spindle
My Elgato 4K60 S+ reboots itself after a period of time while streamlink is enabled. Sometimes it will reboot in 5 minutes. Rarely, it can take up to 45 minutes. Can anyone help me understand why this happens?
rustic echo
@rustic echo Which light model? Key Light and Ring Light have a Master Mount L and S respectively. These can tip 90degrees to point straight up or down if needed.
@cunning latch The key light, not the air. I really need someone that has tried it to answer since I've never seen anyone using it this way.
stuck bridge
yes
cobalt hazel
My game capture HD60 Pro only captures/plays the audio of my ps4 start up sound but not the actual ps4 sounds
Any fix?
stuck bridge
tbh i have no idea u might want to contact https://help.elgato.com/hc/en-us/requests/new
cobalt hazel
Ugh :/
cobalt hazel
Guys I need some help with something else
The game capture picks up the audio of my ps4 through headphones and tv... but when I plug in my headset in control it doesnt work.
Any fixes
floral jetty
Playstation wont put sound out to hdmi and headset.
You would need the chat link cable I believe to get around that @cobalt hazel
burnt basin
hello i need help with my elgato its got a audio glitch
cobalt hazel
@floral jetty and for the ps5?
burnt basin
how can u reset elgato so its like its like when its new
cursive sigil
for some reason my xbox one is not sending a video signal to my pc to be captured despite being plugged in, and my display has no sound when the elgato is plugged in
i decided to install the elgato game capture hd software and then restart my pc, and for some reason, audio returned to my display only while it was booting back up? what could possibly causing this? my ps4 doesn't have any of these issues
dense cradle
I tried doing a search but didn't see anything recently discussing my issue. I have my wave 3 setup and everything seems to be working fine except the people I play with and the audio on my stream sounds like I'm in a can. I've tried messing with different settings such as gain and the software but still no resolution.
frozen vortex
I have some questions about Nvidia Reflex and Nvidia Broadcast and streaming (using Wave 3 Microphone and Wave Link Software)
@dense cradle you need some help
I spent HOURS setting up my Wave Link. i have screenshots to share.
I see you are either using RTX voice or Broadcast right
quiet saffron
But appreciate you posting about it, first I've seen this. I may update to 20H2 and see what it does with a 1080p image.
@cunning latch it came back after a power off/on - i have resized the picture and re-applied it, let's see how it goes
dense cradle
I spent HOURS setting up my Wave Link. i have screenshots to share.
@frozen vortex broadcast. It seemed to work fine before I upgraded from RTX voice but now I can't fix it no matter what.
last bough
Hi all, I got a problem with my Streamdeck, let me explain:
It is really slow since yesterday. I didn't installed anything more on my PC or any plugin for the streamdeck.
Sometimes, I have to click twice on an icon to have the action performed, and sometimes it won't work at all.
For example, I have a plugin for Discod mute and deafen, and I have to press is like 3 or 4 times to have the action performed. I already uninstalled and reinstalled the software, no changes...
Anyone have an idea?
Thanks
tender quartz
@last bough are you using animated streamdeck icons?
last bough
Not at all
They're all statics icons, I just have for some actions two icons, one for the "activated" and the other one "deactivated" state
tender quartz
Hmm
last bough
I've tried the following:
Uninstall & reinstall the software
Delete all the plugins installed
Downgrade to an older version (I went from 4.9 to 4.8)
Nothing worked :/
Looks like I solved the problem: I just forgot the "baisc" part: Unplug & replug the USB.
flat zealot
so i just recently bought an Elgato 4k60S+ for 4k recordings of games. It arrived yesterday and i've been having nothing but trouble using the 4K capture utility. I am using the capture at the lowest bitrate settings. When recording footage, after 10 mins, there are glitches and sound skips. Can anyone help me. I spent around 660 bucks in Canada and was hoping for better recording results. thanks
to confirm i am recording xbox series x gameplay
nova hemlock
When trying to setup streamdeck for my G-keys it doesnt seem to recognize that my iCUE is open? I've already tried uninstalling and reinstalling and going to older versions but i cannot get it to work.
cunning latch
@nova hemlock Make sure the iCue SDK is enabled in iCue. This is needed
nova hemlock
I just enabled SDK and its working thank you so much!
flat zealot
@cunning latch any help with my issue with the 4k60s+
cunning latch
@flat zealot Try another USB 3.0 port, could be something with the USB controller. Avoid hubs if possible.
Make sure the 4K60 S+ is connected to a power supply as well as to the PC.
You see any thing in the preview when this happens?
Feel free to give us a call though: http://e.lga.to/phone
4K60 S+ does all of its own encoding, so glitches could be the video feed breaking up as it enters the computer.
Standalone recording is something to check for
flat zealot
i've tried 3 different usb 3.0 ports and same result
on preview it skips a chunk of the recording, like 2 seconds
and then when i check the recording, it shows a glitch during those 2 seconds of skip in preview....
audio is also glitched out
that's the scenario so far @cunning latch i'll try it one more time and if no luck i will call the support
dire cedar
Hi, Im not sure if anyone has requested help from this. Im having a difficult time getting audio to work on my the Elgato Game Capture HD software, Twitch Studio, StreamLabs, and OBS in conjunction with the Elgato WaveLink. Any advice would be greatly appreciated or at least a work around.
rose flower
can I add a gif to my stream deck button without assigning a function to the button?
worn wyvern
So im hesitating getting the 4k60 pro mk2. I have a I7 4790K and RTX 2070. Will i run into any issues?
rose flower
I couldn't game at anything over 60 because of the low refresh passthrough on the elgato capture cards
I had to switch to another company's card because of it, which sucks because I like the elgato infrastructure
unfortunately there was no way to capture at 60 fps while playing at 240 on my 2070s
worn wyvern
well im trying to use the passthrough so i can game on my oled tv. but would like to stream or record at 1080 60
rose flower
well that would work fine because your tv is likely only 60fps capable anyway
just set your nvidia control panel to 60hz across the board so you're not wasting any resources rendering frames that aren't being displayed
rose flower
that part is beyond me, anyone else?
worn wyvern
anyone can help?
stuck bridge
this might help
worn wyvern
if my cpu doesnt meet the specs what kind of issues would i run into?
doing 4k 60 passthrough and 1080 60 recording
grave grail
any 4k60pro/4k utility help available
stuck bridge
im not sure but they have other option that might have lower requirements
noble jay
(copied from wave-chat per direction from mod)
Figured I'd ask here since I can't find anything on google about it...
So I just finished setting up the wave:1 on my housemates PC, and I assigned windows media player to the "music" input channel using the windows 10 sound settings screen...
but now the volume slider inside windows media player no longer works...
Looking into it further, the sound settings now has -TWO- instances of windows media player... the WMP volume slider changes the volume of instance one, but the actual audio plays through instance two...
I've noticed similar happen with discord as well when assigned to a non-system-default audio input.. There ends up being two instances of discord in the sound settings panel.
Is this a windows issue? or is it related to the audio inputs? or is it a wave link thing? or?
tender quartz
never seen that one before
probably a windows iffue though if it happens to multiple software
round tartan
The Elgato Game Capture software, when usint it for instant preview, the video plays fine, but the audio is delayed by about half a second. How can this be fixed?
also, is there any kind of monitoring software that will just show the video preview? something without any bells and whistles to just be able to see the video and audio stream?
blazing spindle
My Elgato 4K60 S+ reboots itself after a period of time while streamlink is enabled. Sometimes it will reboot in 5 minutes. Rarely, it can take up to 45 minutes. Can anyone help me understand why this happens?
modern steppe
Hi guys was hoping you guys could help i am trying out the new iso/webcam software (free) and me and my wife both want to use our phone on the same OBS but it wont let me does anyone know if/how it can be done.. thanks guys
quiet saffron
@cunning latch just powered on my PC, and I still get the bleedthrough, and this is with a resized image...
@cunning latch a small update - I used a key set to stream deck:sleep then pressed a button to wake it up and it was OK. It seems it's only at power up...
novel echo
any things i can check when my audio is still routed to desktop audio even though its registering on the virtual channels?
novel echo
sucks that it's unreliable now i cant stream =/
tender quartz
sounds like a windows issue
novel echo
I didnt change any settings
tender quartz
yeah i understand
windows is weird about audio routing sometimes. also windows likes to change settings on its own when it encounters something its not expecting
like if your mic didnt register on the usb fast enough
novel echo
they are all mapped in the mixer and registering on wavelink app in the right channel
but still going out to both
tender quartz
you have to remember, wavelink isnt really doing anything but receiving the audio. windows is doing the routing
novel echo
i see
tender quartz
yes i understand, from your description wavelink is doing exactly what it should. but windows is doing something extra
cinder hill
is it normal for the delay on epoc cam to constantly change when I am using USB?
it keeps changing from no delay to a 30 second to 1 minuet delay
I just timed it and I just had a 13 second delay
exotic tiger
Is there a driver update for camlink
4k? Not seeing some resolutions expected
round tartan
how can I fix the almost second delay in audio in instant play mode (or whatever it's called)? video is pretty much instant, but audio is delayed by over half a second
thick nova
Is there anyone here to answer my questions about ELGATO Game Capture HD60 PRO?
worn wyvern
Can someone help me to choose a product
stuck bridge
ok
worn wyvern
I need a card with 4k and 60-120hz passthrough so i can enjoy the game on my expensive TV. I need to stream the game at 1080 60 as well through OBS. My rig is I7 4790K with an RTX 2070 and 16 gb of ram
worn wyvern
My CPU doesnt meet the minimum specs for that product
stuck bridge
then you wouldn't be able to do all the things u want
you would most likly have to get something that doesn't support 4k
worn wyvern
I mean i just want the 4k passthrough
the recording will be 1080 60 fps
am i kinda boned?
shut lance
hi i was wondering if anyone can help me, the ps5 is coming out next week and i want to get a capture card, i was wondering if the 4k60 pro would be able to capture it so it can be recorded or stream
stuck bridge
shut lance
thank u for the info
stuck bridge
np
modern kite
question guys if i have the elagto HD60s should i get the Elgato hd60 pro too for recording pc games
modern kite
i think the elagto HD60s is like very stuttery on my pc like its not smooth would the elagto HD60 pro bet better
stuck bridge
what pc parts do u have'
modern kite
give me a sec
stuck bridge
k
modern kite
Ryzen 5 2400g with radeon vega graphics
stuck bridge
is it a laptop or pc
modern kite
PC
stuck bridge
is it built in graphics
modern kite
yeah think so
stuck bridge
that might be why
modern kite
so you wouldnt recommend buying one then
i do plan on buying a better Gmaing pc next year tho
stuck bridge
yah on the site for the system requirements it recommends a intel HD or Nvidia GeForce 600 series or better
modern kite
so would recoomend buying a decent pc and have it already in there
stuck bridge
you could also upgrade the one u have
modern kite
upgrade what?
stuck bridge
or i mean get a graphics card
modern kite
i have no clue how to put in a new grahics card
i mean i have had the pc for a few years now and its going alrrigfht
i might just wait till get a new pc next year
stuck bridge
yah you can do that'
modern kite
ok thanks goodnight
stuck bridge
gn
lavish lava
Hey guys how do I get sound on my end through my headphones?
Stream can hear sound but I can’t
dense cradle
So I think I finally got my sound coming through my headphones alright. But it seems like the sound my team hears and the sound that comes through on my stream is different. Also, I don't have my game audio coming through on my stream anymore after trying to adjust everything. Trying to run everything through NVIDIA broadcast, wavelink, and streamlabs all at the same time. Anyone experienced with it and can help me figure out what settings or sequence specifically I need to have so everything sounds the same?
Hey guys how do I get sound on my end through my headphones?
@lavish lava through wavelink?
last blade
I was referred to post it here:
I got the Wave 3 and I love the microphone, but I noticed that even with the gain to 0 in both Wave Link and Windows, it keeps picking up breathing sounds. I am about three fists away from the microphone; I do not yet have the pop filter. One of Elgato's videos suggested RTX Voice by Nvidia, but it doesn't solve it.
Is there any good way to have a noise gate on the microphone itself? I can use it via OBS fine with their built-in filters, but also other apps including Discord/Skype/MS Teams have this issue of picking up my breath and typing at 0 gain. Kind of at a loss :/
vagrant jungle
Hi, I got the elgato HD60 capture card. I've connected it to my graphics card (gaming computer) and another pc (which I will stream from)
My gaming computer detects it as another monitor, but my other pc can't seem to locate it.
what do I do now?
worn wyvern
Has anybody run the 4k60pro MK2 below the minimum specs and what your experience might be with it. I only intend to stream in 1080 60, however intend to use the 4k60 passthrough. everything in my rig is beyond the minimum spec except my I7 is 2 generations behind (4790k vs 6 series)
vagrant jungle
any1 down to help me for 10 dollars?
muted bay
So i saw the screenshot that all the products will support the PS5, which isn't weird because it's just HDMI out of course. but the question i have is this: will it be able to get the full 4k HDR passthrough to the monitor?
for the HD60s that is
round tartan
how can I fix the almost second delay in audio in instant play mode (or whatever it's called)? video is pretty much instant, but audio is delayed by over half a second
I'm running an HD60s on an i7-6700k, 1060 6GB, and 16GB of ram
wanton silo
Hello can anyone help me I have Elgato HD60s connected to my Sony a7rii and its not reading it. before it was.
rain ether
Hi friends! I know that this is something that is kind of answered by the website but I was wondering if an alternate solution is possible. I have an Astro A40 Mixamp that I have plugged into my PS4 and PC, PS4 running through Elgato HD60 Pro but I want to use PS4 party chat and game sound as well as have my PC audio output to my OBS is this possible?
bitter burrow
Hello guys, elgato support on Twitter has not replied to my problem, I have a 4k60 pro mk1 and hd60 pro with this set up audio is all jacked up and video is tearing.i updated to the 4k mk2 and everything is fixed EXCEPT when the hd60 pro is plugged in there's a huge green screen unless uninstalled. Did anyone run into this issue??
undone sand
Hello everyone, my Wave Profiles on my Stream Deck were broken and then I’ve deleted those. But I can’t get them anywhere 🙁 can some one export them and send me via dm?
stone star
Hey all, my green screen isn't wide enough for my camera and I have to use crop filters which is kinda annoying. Would it be a good ide to get a second green screen or is there a better idea?
worn wyvern
here is an interesting question.. if i use an hdmi 2.1 on the 4k60pro mk2 . will i be able to passthrough ps5 4k 120fps?
outer parcel
my key lights disconnect from my stream deck like every 2 hours (worked on year wothout this problem). What could be the issue?
outer parcel
@worn wyvern yes
@stone star no second (different material could be different lighting situation). wider one or keep using crop. other lens would also work
last blade
@stone star If you really have issues with the greenscreen being too small, you may need to DIY a proper sized greenscreen; else you do indeed get a lot of overlap issues.
I'd almost say paint the whole room green but then again; who am I :p
stone star
Ok thanks. What if I got a second elgato one?
It would be same material
But not lined up exactly
last blade
I am not 20000% sure; but the main issue is lining them up and you'd have a gap
stone star
Yeah I would need to have one behind the other
last blade
Well and even then due to the base's size
You'd have different lighting effects on the backlayer
stone star
Mmmm
last blade
Which will keep visible in the green screen if unlucky.
stone star
Yeah that was my concern
stone star
I have one elgato screen
last blade
You may need a different solution
last blade
Do you regularly use the large setup or is it only for "temporary" streams?
last blade
If this would be available in chroma-keyable colours?
stone star
Looks cool but I also rent the place
Would be good if elgato made I longer version but it is already kinda as bulky as you can reasonably expect to serve its function as kinda portable
last blade
https://www.elgato.com/en/gaming/green-screen-mt is the longest they have iirc
If you need much larger I am afraid it'll have to be custom :<
true sonnet
hey guys so i recently got the elgato hd60s+ to record games from my ipad onto OBS but the frame isnt fitting and the colors are all off. please can anyone help me fix these issues, i dont want to stretch the screen to fit the whole page as it will just stretch the ui and make it look even worse.
last blade
The frame fit won't be fixed if that's the resolution/ratio for the iPad. Do you want to make it screen-filling?
last blade
Yeah then you're gonna run into the problem that some parts are either cut-off or black-bars on the sides
Due to the aspect ratio of the device not matching your screen.
true sonnet
oh
last blade
Tbh; I'd make a nice graphic around it and move the Ipad to your left on stream
So on the right side you can show chat / dono / socials
last blade
No worries man! 🙂
last blade
That I do not; I am afraid.
true sonnet
ok thx for help
stone star
https://www.elgato.com/en/gaming/green-screen-mt is the longest they have iirc
@last blade
Ooo cool
Well I can't mount anything so I guess I'll stay cropped. It's not so bad
last blade
@stone star I am just thinking; if you get some aluminum rods that hold up the corners and treat it upside down. Like the stand for the small one
(Just trying to be creative xD)
rain ether
Hi friends! I know that this is something that is kind of answered by the website but I was wondering if an alternate solution is possible. I have an Astro A40 Mixamp that I have plugged into my PS4 (Optical) and PC (USB), PS4 running through Elgato HD60 Pro but I want to use PS4 party chat and game sound as well as have my PC audio output to my OBS is this possible?
winged verge
Hey, so, I'm wanting to screen share my capture software on Discord for my friends, but I just want them to see the game and not anything else on the screen share. I've tried the Full Screen button but it just puts the entire thing in full screen.
last blade
@winged verge Do you mean the output of the tool; or do you mean the tool itself so that you can show how they have to set it up?
winged verge
What I mean is, when I screen share, they see the entire software tool, but I just want them to see the game alone.
Sorry, I'm new to Elgato, I just got my capture card the other day.
last blade
Well congratulations on buying a great product. I'd need to test this later but I am at work now so I am a little restricted.
If you don't mind holding out 2-3h I can check later
winged verge
Sure, Don't mind at all. I'm not in any rush.
last blade
A quick search says this:
"Discord's current go live feature isn't really all that fantastic. However, you can push it through OBS and make it better.
Open OBS, right click the live preview, click "windowed projector". Then, go to discord, and go live with that window as the target window. Now OBS's output will go to Discord, where you can set up your capture card."
It's a bit janky
winged verge
Oh yeah, I tried that, but my computer is that crappy that it struggles to handle everything like that. (I'm planning on getting a new computer anyway)
last blade
That might be a good thing to wait for then; tbh
Because if that'll crash the PC then that's a challenge lol
winged verge
Well, speaking of which, I do have an entirely separate issue, that would be that I bought a macbook for my university course the same week and for some reason, it isn't able to detect the capture card.
Oh Wait, I just found something for my first problem. I went into fullscreen then I right click then it said Hide Sidebar. That was what I was looking for.
last blade
There we go 😄
winged verge
And it seems to be doing well in the screen share too.
vivid harbor
well, the beauty now is that you can use OBS Studio as a virtual camera and actually bring over your "scene" and use that in discord
stone star
Mmm interesting idea @last blade thanks
winged verge
Very sorry to bother again, I'm doing a test stream via the Elgato Software directly for compatibility reasons, but the output on twitch is always at 4:3. Of course I'm trying to stream Wii Games. I don't mind the quality being only 480p, but my game itself is in widescreen and I would like my stream to also be widescreen. I've tried fiddling about in settings but I'm unable to find it.
last blade
So just to make sure I don't misunderstand
Your PC can't run as "streaming" platform if you use OBS to make it a "virtual camera"
And then stream with full control like that ?
blazing spindle
Can someone please help me with my 4K60 S+?
https://www.youtube.com/watch?v=cRPJHXkYkzs
south bronze
ok i stream now for a year. and i use my PS4 and elgato chat link cabel. but afther a view days of when i move the controller or touch the cable i get a sound loss for a view seconds. or a anoying cracking/feedback noise. is this normal?
i already bought 3 new ones and they are doing the same
I hope someone can help me or give me some tips
hearty adder
I just made the switch from SLOBS to Stream Elements so I had to switch my hot keys but for some reason some of my keys wont let me selected the light up option & stay dim, but if i press the button on the stream deck to switch scenes the dim key lights up only when I have OBS open. all i want is all my keys to be lit not dim, like before I made the switch. someone please help. I also have tried uninstalling and reloading profiles twice
south bronze
does streamdeck works on linux?
round tartan
how can I fix the almost second delay in audio in instant play mode (or whatever it's called)? video is pretty much instant, but audio is delayed by over half a second
I'm running an HD60s on an i7-6700k, 1060 6GB, and 16GB of ram
stone silo
@south bronze out of morbid curiosity, have you tried connecting the chat link to another controller?
south bronze
@stone silo yes i have done that
stone silo
Issue stays no matter what you change?
south bronze
indeed. i even have to touch the cable that is close where it goes into the controller it already gives the sound.
and i already bought 4 other cables. (still one new in pastic)
lucky my stream does not pick it up. my stream works normal
i will re-try other controller have still one new. but it late here in EU so i will do that tomorrow. @stone silo is it ok if i send you a PM? anyway hope to speak you soon again about this.
thank you so far
stone silo
Feel free to PM when you want. I'll answer as soon as I can
small girder
hey I'm thinking of getting a wave 1 for christmas whats a good boom arm for it
amber rampart
Hey guys, I know this isn't an Elgato problem but I'm hoping people here would know what to do in this situation. So I just got a Cam Link 4k and hooked up my Sony A6400, there is a really harsh flickering on me though, its coming off my 144hz monitor, how do I fix this? Im guessing shutter speed but there isnt a 144 option, currently on 1/60 since its recommended for streaming
thorn iron
Can we use our console elgatos for the next gen consoles?
lofty forge
hi everyone. I just got 2x key lights (standard model) - one of the power adapters doesn't work in either light. Anyone know how to get hold of a replacement?
last blade
I'd shoot in a support ticket or hit up your vendor for replacement: http://e.lga.to/help
lofty forge
Thanks @last blade 👍
last blade
@torn spindle You can check a lot of good tips on the FAQ here:
https://help.elgato.com/hc/en-us/articles/360046632632-Which-Elgato-Capture-Device-Is-Right-For-You-
I do not know if new products are announced; but if it's really important I'd wait a bit.
Or use a small barebone PC with the build-in card on a microATX board.
Or even a miniITX if the GPU isn't needed for it; not sure.
torn spindle
Interesting. Yeah I am unhappy using the OBS link software with my mac to get elgato to play nice. I would just use my PC and forgo portability but since the + also does 4k60 HDR10 passthrough that's two features I can use. I dunno if there is a micro pc i can build that is cheaper than just getting a new capture card. I have a buddy that will buy my HD60s....just worried as soon as I buy the + a new one will come out since next gen is this week lol
last blade
Yeah I get it man; you could wait it out. But it's an interesting exercise; how much would a mini ITX PC cost with tons of storage for a PCIE capture card
Ok I got a project 😂
torn spindle
post the pc parts picker page here!
small girder
hey I'm thinking of getting a wave 1 for christmas whats a good boom arm for it
clever minnow
Does anyone use SLOBS with their elgato capture card
last blade
@torn spindle One of the quick searches to see if others did anything like this has this listing as example: https://pcpartpicker.com/list/PMgFNQ
I am not sure if I like this; I'd rather recommend you to use an NVME drive for booting and such; but the real question is whether the vega gfx will interact with the capture card. Will look into it
scenic pelican
Hey, I need some help with my new RTX 3080 and my Elgato 4k60 Pro MK.II
First thing:
When I installed my 3080 and plugged in my main monitor everything worked fine. As soon as I plugged in my second monitor the system with the 3080 hard reset itself.
After some trial and error I took out the 3080 and put it back in. Now this doesn't happen anymore.
Second thing:
If I start my streaming PC with my Elgato 4k60 Pro MK2 in it, and then my RTX 3080 system, my second monitor displays the bios screen etc. Now I am in windows, but my main screen doesn't show anything. If I check the 4k Capture utility it shows me my desktop and says it's running on 1080p240hz. But it doesn't passthrough the feed to my monitor.
When I change the input EDID mode in the 4k software, it magically works, but I really don't want to change than everytime I start/restart my PC.
Could it be that my 4k60 Pro and my RTX 3080 are broken in some way?
last blade
@versed palm Streamlabs OBS is integrating the Streamlabs services; if you don't use SL anymore then you'd need to get the regular OBS installed instead
Else it'll keep trying to log into SL for integration etc
versed palm
ok i understand but is it possible to refer that page to use obs studio?
last blade
For your streamdeck data?
versed palm
yes
last blade
I mean you probably need the different plugin used. Let me check
versed palm
ok
last blade
You got the regular "OBS Studio" set of options:
versed palm
you mean in the options by profile?
last blade
Yeah if you set up the buttons you get these options for OBS
Butt a lot more on SLOBS and those won't work if you step away from SLOBS
last blade
I personally prefer Stream Elements
versed palm
yeah thats what i am about to do now
last blade
For the simple reason: If I ever mess up or PC dies; I can just import my setup rather fast without much install
last blade
Same principle applies :p
versed palm
ok so the page i make with sl obs doesnt gonna work with streamelements obs
last blade
Uhh
So if you make a page in Stream Elements
With widgets etc; you just import that browser source
And use it as the top layer of your scene
Or below chat if needed.
versed palm
ok ty gonna try
last blade
You could pop into the discord for StreamElements; they could help you much better getting set up
versed palm
but isnt it weird that if you make a page in streamlabs that you cant use the same page in streamelements obs? or at least refer that page to streamelements obs?
last blade
But I am confused
What doesn't work exactly.
I mean; you just need to use the browser source for StreamLabs
And then it'll be in StreamElements OBS
versed palm
ok let me explain a bit
i have made a page in streamdeck to use for overlays in streamlabs obs with custom pictures.
But now i want to use that same page with streamelements obs and that doesnt work
must i make a new page then?
last blade
Honestly man; I can't tell without knowing exactly what goes wrong; but it looks like you use the wrong plugin.
So what I see is this
You use the button from a "StreamLabs" plugin.
last blade
But you want to use a very different brand by going StreamElements
So you'll need to redo the overlays to be compatible with the correct plugin; by redoing that page using the right plugin
tender quartz
Slobs and stream elements have their own pluggins
versed palm
ok now it very clear
last blade
Sorry for the confusion 😂
last blade
@hot rune Yep I already helped him a bit earlier in here 🙂
hot rune
last blade
Yeah I am curious right now if theoretically we'd be able to make a nice ITX build for recording with the capture card :p
But not sure if built-in graphics will be an issue for a setup like that
patent frost
@last blade do you know where i can download the plugin and where i need to install it manually? ive tried doing it since streamdeck decided to stop working all of a sudden with streaamlabs
last blade
Well; if you want to download a plugin you can easily do that from your settings app
tender quartz
@patent frost you have to unistall the streamdeck software. Not the plugin
patent frost
i did 6 times
last blade
Ah
tender quartz
Yeah unistalling streamlabs causes the issue
patent frost
in streamlabs live. in the tools tab, there is no elgato option.. there was yesterdaay :S
not sure why its gone
anyone experienced something similarr?
patent frost
did you get it to work eventually?
tender quartz
Yes. I reinstalled obs then streamdeck software
patent frost
ill try that order again 🙂
brb
thanks ::)
should i also uninstall the obs studio?
tender quartz
I did yes.
I unistalled all my obs things. Then reinstalled them and then streamdeck
patent frost
do profiles and everything come back when reinstalling if doing that?
scenes and stuff
tender quartz
You can back all that stuff up
patent frost
👍
tender quartz
Using the export function
patent frost
ill uninstall, restart and then try again
patent frost
just restarted and reinstalled. same issue 😦
versed palm
fixed
tender quartz
Nice
severe steppe
Is anyone able to help me out with something? Its the Elgato 4k pc capture card.
brittle swallow
Anyone know how to have my hd60pro show up in my wave link software with out having to have video capture software open?
deft yew
hey everyone, all of a sudden my streamdeck stopped working, I tried to add another button for voicemeeter and now my streamdeck software wont start in the foreground
last blade
@deft yew I have this happen occasionally; my fix is to go into your task manager and then completely "kill" the process of Streamdeck
Then open Streamdeck again and it should be fine
last blade
Reboot etc done?
deft yew
and the installers both just start in the background
I tried reboot / shutdown and startup, reinstall the software and repair it
it just all starts in the background
last blade
Yeah the problem I am having with what you describe
Is that it's not just Streamdeck but also iCue
So something either prohibits or interferes with it.
You could load safemode and see if that allows you to open the tools properly
deft yew
does not work either, sadly
last blade
tbh then I donm't have a major solution but it seems something on your PC is messing it up for you.
Beyond the scope of my knowledge
deft yew
ah man.. I freshly reinstalled my system 2 weeks ago due to the same problem
last blade
Is there any other software you use
That could cause the problem?
As that would be a process of elimination then; install 1:1 and test
deft yew
I run: Discord, steam, Brave (browser), Lightshot, Voicemeeter Potato, Geforce Experience and thats all
the weird thing is that all Corsair installers start in the background, meaning, I can open it, I can see it in taskmanager, I just cannot start it as a window
south bronze
I saw the wave link said not to update to Mac OS Big Sur,but what about the stream deck and hd60s+ ?
last blade
@mossy wolf Let's chat here about options etc
So there are many plugins for OBS mostly; but which alternate program do you want to manage your transitions.
Unless you ask for an elgato-made streaming suite
mossy wolf
the elgato software?
last blade
For which device; let's start there haha
mossy wolf
i havent talked about any other software than elgatos own. device? pc i reckon.
severe steppe
Is anyone able to help me out with something? Its the Elgato 4k pc capture card.
im using a 2 pc set up
last blade
@mossy wolf I am not 2000% sure; but except for maybe the capture cards there's no tool that allows you to switch around scenes. These scenes need to be defined in a program like OBS or XSplit. Luckily; your Elgato tools have really nice integration tools; say with the Streamdeck. You can add plugins for the streaming tool you use.
mossy wolf
uhm yeah the softwarew from elkgato has scenes and can stream.
so having scenes i expect it to be able to change between them
last blade
Well unless you give more details about which program, which device for that program etc; I am unable to do anything to help.
You'll have to wait for someone else 🙂
last blade
They have lots; I don't know all. Best wait for someone else. ¯_(ツ)_/¯
last blade
Ahhh
mossy wolf
there was a reason i wrote in feature request.. knowing it wasnt there and it being elgatos natively..
last blade
last blade
https://help.elgato.com/hc/en-us/articles/360027955592-Stream-Command-3-1-and-Elgato-Game-Capture-HD
On the bottom of the page; it says it should have it; but I do not have an answer whether those hotkeys work while you're not focused in the window or affect output. If it doesn't; that is indeed worth mentioning (but we'd have to specify it a bit more)
Again
I may be wrong.
mossy wolf
i have a streamdeck
tender quartz
Yes she's not talking about that.
mossy wolf
im talking about TRANSITIONS.
last blade
No need to capslock, Cassiopeia.
tender quartz
They are adding emphasis to the thing you are. Misunderstanding
low crescent
So, I was thinking of possibly seeing if I could get a home computer for streaming/gaming/game creation purposes, any recommendations on computers/parts to get for a home PC?
last blade
What kind of budget are you looking into
And what kind of games etc do you plan to play.
winter rapids
when plugging in my camlink 4 it begins to blink white then turns off. anyone know any solutions?
low crescent
Overall, I'm looking for a computer that will be able to handle streaming PC games without any kind of lagging or frame errors, and can also handle game creation programs like unity with ease. For now, I'd say the budget is $1000, though this could be changed depending on cyber monday deals (if any?) and possible happenings at my current job
vernal siren
I am currently running a single PC stream setup and I have the 4k m.2 in my PC and I have an astro mixamp that I use with my headset. The 4k utility doesn't pick up any audio from my games or any chat. It works if I change my audio settings on my pc to my speakers or whatever but then I can't hear anything out of my headset. Any help would be greatly appreciated.
last blade
@low crescent If you're willing to wait for supply then you'd definitely want to look in new gen GPUs as they are hell a lot better value than the 20XX series today. I recently upgraded my own PC (before new Ryzen series)
AMD Ryzen 7 3700X / Corsair DDR4 Vengeance LPX 2x16GB 3200 / Gigabyte X570 AORUS PRO Motherboard.
I would recommend the Reddit https://www.reddit.com/r/buildapc as a reference
Some good builds there too
I am by no means a master of it; but I could look into the direction you could look into; no promises tho
winter rapids
when plugging in my camlink 4 it begins to blink white then turns off. anyone know any solutions?
tender quartz
Cam link is pretty new. You may need to submit an official support ticket on elgatos site
winter rapids
how do i find the part number of my camlink
tender quartz
I'm not. Sure that's actually possible
They also have a help phone line in the pinned area of this channel
May be easier
winter rapids
okay that may be easier
last blade
http://e.lga.to/phone for you; Nikos 🙂
junior elm
hello...I just got the hd60s...trying to use it to capture footage from PSVR
The capture and TV both seem to have a red and blue lines that seem like interfernce, and idea what might be going on?
hard cradle
Hi i had a q about the camlink 4k. Keep getting no signal. Records videos fine but doesnt display it on camera or laptop. When i plug in hdmi it shuts off my dlsr vidwfinder. Any help?
urban karma
so my PS4 isn't picking up game sound?
static sigil
Hey, is anyone here very familiar with pc hardware issues that can arise when using an internal capture card like the 4k60?
I just got one hoping it would work well but its conflicting with my cards on the board, they r basically disabled(not registered on windows) when its connected and I turn my pc on. Pci lane problem?
Its my first time ever trying an internal cap card, any help would be appreciated b4 I create a return label for it. 🙂
tidal vapor
Hi guys. Wondering if the HD60S+ allows 120fps with the new ps5?
tender quartz
@tidal vapor check out the latest VOD on elgatos twitch. They go over this and more. It was streamed this afternoon
tidal vapor
Ooo thanks! 🙂
urban crane
so im having trouble trying to display my ios on my obs and for some reason its only display my pc background. i have everything setup with my hdmi to lightning cable adapter and i set up my hd60 on your software to iphone/ipad
ios device*
vestal pebble
getting broken sound on PS5 Using HD60S+ . Does not do it with Xbox X. Has any else tried streaming it yet?
vestal pebble
Actually to refine the issue more. when i change between resolutions, it goes back to a normal speed, then when it is set on 1080p for example the audio slows
last blade
I can't answer that as these are pretty new updates; they did do a QA last night (See #announcements ) but for issues like these I would recommend making a ticket via http://e.lga.to/help so that support staff can properly troubleshoot your situation (we are just fans/enthousiasts). @vestal pebble
lament iron
I want to stream my ps5 gameplay to my pc, I’m using the Elgato HD60 S but when I go into Streamlabs OBS it just shows a black screen. Everything is plugged in correctly. When I go into the Elgato Software ‘Game Capture HD’ there is no option to change the input Device from PS4 to ps5. If someone could help me that would be great and if possible plz dm me. Thnx and have a good day👍🙂
last blade
Hey @lament iron if you don't get an answer here; check the response above for other steps! 🙂
lucid turret
sup, anyone know if the HD60S+ support 1080p120fps passthrough?
uneven bone
im using an HD60 s with my pc. There's white noise coming through with a yellow triangle by the audio input
ive tried using just the hdmi and analog input but the white noise is there wither way
@lucid turret no just 1080p60
it does support 4k though
lucid turret
which means I wouldnt be able use 120hz right?
last blade
No problem
I wonder
What happens if you "duplicate" a screen that's 60hz passthrough and then play on the 120. :think:
Probably messes your games up too much 😂
wise ridge
Honestly elgato kinda sucks recently cant even record a switch without giving issues
wise ridge
It is like connect to a usb 3 port eventho it is connected to that and it says my switch aint docked when it is docked.....
uneven bone
Hmmmm
wise ridge
This is a way to common issue
static sigil
Hey guys, is anyone here using the 4k 60 Pro Internal Cap card?
wise ridge
Nope
crimson urchin
Hey, I'm suddenly having a weird issue with my Wave 1 mic: I clicked Reset in my App volume and device preferences and now I'm just getting this system sound loop without me doing anything. Any ideas?
I guess a "duct tape" fix is just to make a new audio channel and shove the system sounds in there, then mute that
wise ridge
It worked fine yesterday
And now it doesnt record my switcg
Its stuppid ive it in a usb 3.0
Im 1000% sureee
tender quartz
Yeah that's a device connecting and disconnecting from the computer. If you open device manager you may see which device.
crimson urchin
Yeah I see that on my device manager but it's just refreshing the list (ofc at the same time as the sound comes through)
not really sure why the reset caused that
wise ridge
Its kinda dumb and doesnt even work sometimes
tender quartz
@crimson urchin it may just be a coincidence. Unplug your mic and see if it keeps doing it. And keep unplugging usbs until it stops
Youll know the device then
tender quartz
Lmao
wise ridge
I TRIPLE CHECKED IF MY SWITCH was rightly conected to HDMI and elgato it is and still its not damn working
I quit
last blade
In that case you'd best reach out to Elgato by making a ticket bud, http://e.lga.to/help
@crimson urchin Do you have the same issues with the drivers if you boot Windows in safe mode?
wise ridge
True but uhm... for this much money this thing gives a lot of issues tbfh
last blade
Yeah I know it's frustrating
But the best way to get help then is a ticket
I can tell you 20329595 things but I am no dev/manufacturer :p
wise ridge
Ik lol imagene my switch just ststopped and nintendo was like meh buy a new one it seems very wrong
last blade
I mean; Nintendo would ask you to send it in for repair so that they could address it under warranty and if it's not purposeful user error (i.e. dropping it in a bath tub or throwing it off a roof) then they could repair it or even RMA it. File a ticket; work with the Elgato staff for a good solution.
ripe plover
so i was just wondering, ive been streaming mario maker 2 for a few months now and I have been using OBS studio. However, I have not installed the driver software, and was wondering what benefit that brings
wise ridge
Also The help page honestly doesnt help at all
Even THE lights in the elgato do respond
last blade
We literally can't do anything else than ask you to make a ticket.
ripe plover
whats not displaying
wise ridge
True But thanks anyways im going to get something else thats reliable cya
last blade
Good luck with the next product; we can't help you if you're unwilling to listen. ¯_(ツ)_/¯
(and I am not from Elgato for the record)
ripe plover
anyway, what does the driver software do? ive been using OBS directly
tidal vapor
Hey guys, i cant get any sound from my elgato hd60s+ with a ps5 and hdmi optical splitter on my PC. I have my ps5 hdmi > Audio extractor > capture card but im not getting any audio output from the capture card.
kind gust
hey all, i'm getting framerate and audio desync with the ps5 and the 4k60pro if you have any ideas
silent cobalt
i need help
last blade
Ask away; if people know the answer we'll do our best to help 🙂
severe steppe
Is anyone able to help me out with something? Its the Elgato 4k pc capture card. Im using a 2 pc set up
last blade
Just post your complete question and if people know; they will help @severe steppe 🙂
severe steppe
Whenever i stream my capture card will up the colors and make everything brighter. But the color setting are all set to default, and when i reset the capture card to default it will fix it then when i get back into the game the color will be turned back to extra bright.
ill post a picture of what im talking about
Also its only when i play destiny 2 does the color shift this bad. When i play CS the color stays the same
last blade
What GPU do you use?
severe steppe
My gaming pc I7-7700k my streaming pc i7-5960x
This is my gaming pc's picture
this is my streaming pc
last blade
there's a slight difference in contrast; yeah I see some of it.
severe steppe
I mean now its not doing it. but let me check my past vod real quick ill show you what i mean
last blade
No idea how to solve that; other than that
I am just having a crazy thought but
ah nvm that's prob not it
severe steppe
I mean the black color is easy to tell because on twitch dark mode is more like a grey and when i see it on stream its a dark black
last blade
Yeah I am not entirely sure what it could be tbh
My mind says "normally" it would be the difference between gamma settings etc; but that makes little sense now
severe steppe
Well ill just try to fix it on my own if i find out ill post it here.
wise ridge
Alright the sequence
- When I plug it in the 3.0 usb it says wait one moment please
- The capture card lights flash
- No signal check rather switch is connected and turned on (WTH)
(Ik i already posted here but i wanted to give a very clear discription cause maybe someone else has had this and got a fix)
azure flare
i got a question
kind gust
so i asked a little bit ago about trouble with ps5 and 4kpro mk2
if i view the video capture in OBS its perfect, its just in the 4k capture utility that is messed up
audio crackling, terrible framerate - i did a lot of tinkering and could not get it to improve
lucid swallow
So im running into a issue my 2nd time around trying to stream PS5 (first had picture). I disabled HDCP and played earlier but now I hear the sound of the PS5 but im just getting a black screen on my TV and capture. not sure what I am missing.
last blade
I've seen quite a few people with these issues; possibly just needs some updates from Elgato. I'd recommend both @kind gust and you @lucid swallow to send in a ticket. This not only helps you by having their staff look at it; but Elgato sees that it's a problem based on the amount of tickets 🙂
tawdry tiger
can someone help me setup a dual pc hd60s setup?
im getting video but the audio signal is either non existent or incredibly weak
lucid swallow
I did just reboot my PC and PS5 again making sure to boot up the 4k Capture Utility first (not sure if that had anything to do with it) but it worked. I did capture the game approx 4 hours ago (after installing updates and everything) so not sure if I will need to reboot the next time around.
tawdry tiger
so you turned on streaming pc before the source of video?
@lucid swallow
but you were getting a black screen and im getting no audio so probably unrelated
lucid swallow
Initially you have to disable the HDCP in the PS5 settings. If you haven't done that you wont get anywhere.
tawdry tiger
@severe steppe do you have custom color settings on your gaming pc? in your nvidia control panel you can do custom color settings. sometimes mine dont apply so maybe you're having a similar issue? your elgato and monitor might have diff settings applied?
@lucid swallow yea im doing dual pc
not trying to stream console
lucid swallow
Ive streamed PC with no issues for a while my issue was specific to ps5 and capture card because the capture card worked for other consoles. We will see if the issue remains next time after this session for me.
tawdry tiger
i cant get audio to my stream pc for some reason
been trying for 2 days lol
no idea what to do
not sure who to ping here for help lol
tender quartz
Don't ping anyone
If you need help that isn't being offered here, please file a support ticket on elgatos site.
Links are pinned in the channel
tawdry tiger
sick community help tab lol
tender quartz
brave holly
Could someone help me on how to fix weird coloring on my Elgato HD60 S any tips or tricks appreciated. DMs open
south bronze
Hey guys Im having some issues with my hd60 pro. I wanna record my main monitor which is 144hz 1080p display that uses display port to my pc. But when I plug my hdmi into the monitor and into the hd60 pro nothing is dedected. The only I can get something to be dectected is by removing the display port but I dont wanna do that because I lose the 144hz feel. Any solutions?
tawdry tiger
@south bronze is your elgato plugged into your stream pc?
usb?
and have you gone into your nvidia control panel?
lament coyote
the pro is not usb connected
tawdry tiger
ger derp
lament coyote
the HD60 pro is connected directly to the motherboard
tawdry tiger
yea ik just misread
and @south bronze you should have the hdmi from your game pc into the elgato
not the monitor to the elgato
lament coyote
so i have a very big issue. my HD 60 will not connect to my computer... like at all
tawdry tiger
unless your monitor has pass thru
usb 3.0?
or nvm hd60 isnt usb 3
have you removed and re added it to your pc?
lament coyote
yeah
device manager. searched web for drivers, downloaded elgato software, uninstalled it, redownloaded and installed... nothing
wintry crane
having issue with my hd60 pro. game capture is saying there is no signal. did a cold boot on the pc, also uninstalled and reinstalled the hd60 pro and still nothing. any tips?
lament coyote
im having the same problem with my HD 60 @wintry crane
wintry crane
if anyone gets back to you can you shoot me a pm and let me know what worked?
lament coyote
like if anyone knows how to fix my issue, please let me know as soon as possible, my podcast studio has been contracted by the city to live stream an event tomorrow
lucid blaze
does anyone know why my game capture is all greyed all out when i choose the 4k option on streamlabs
if i do device default i just get a green screen
lament coyote
what device do you have?
lucid blaze
elgato 4k60
lucid blaze
it works perfectly with my ps4
lament coyote
input wise
lucid blaze
do you know what it is that's out of date
lament coyote
i said the wrong thing about the out of date
your problem is youre out of sync, since your inputs were out of sync
thats what happened to me in 2016
lucid blaze
how do i sync it
lament coyote
go to your elgato settings and switch your inputs from gamestation to pc i think
lucid blaze
do you have a screenshot because for some rteason i can't find it
lament coyote
on the elgato software, look for your device under devices on the right. click the settings button
lucid blaze
it's weird because it looks normal on the elgato software just different on streamlabs
fast thorn
Ayo anyone up?
last blade
Barely 😂
@unborn dirge Make sure to check if any other program isn't claiming the microphone as "exclusive".
Since some apps can request that mode in order to have full microphone access.
@south bronze I saw your post. The capture cards are locked to a 60hz/fps maximum so it may not pick up the size you want. On https://help.elgato.com/hc/en-us/articles/360033796252-Elgato-Game-Capture-HD60-S-Supported-Resolutions there is a list of resolutions; if you use the side bar and collapse the menu you're in right now, you will see other products and their links to the supported resolution.
@lament coyote Did you try another data cable/port? Just to be sure?
fast thorn
Alright, well I thought
I had this fixed.
But I updated my card drivers and I'm back to where I started.
I'm trying to capture my pc game audio through my elgato software. I have everything set up. So like when I go to YouTube and watch a video with elgato game capture running the game volume moves. Let's say when I go to a game and check the elgato software, it's not picking it up.
Like I said I literally just had it working 5-10 minutes ago. But Black Ops Cold War recommended me to update my drivers. When I did, nothings working now
last blade
And it's only with that game?
fast thorn
I was testing the sound on Counter strike. I haven't tested it on any other game, I haven't even played Cold War yet, because of the recommendation. Before I had updated my drivers, I literally had the game sound working through Elgato. Then I updated, and boom. It isn't working anymore.
Like I can hear through my headset
Just can't capture the in-game audio.
Which is weird, because like I said it picks up audio from the web browser
It's also doing like a audio blip or skip whatever you call it though. Like it's and noise in the background that's skipping
last blade
I may not know but for sake of complete info; which driver did COD BO:CW ask you to update?
fast thorn
It was just talking about my graphics card in general. It didn't have an specific recommendation. It just said "make sure your graphics card driver is updated for the best experience" type of thing.
last blade
Fair
Here's my issue: I don't use the capture cards so I can't give full info. But hopefully others can
Does the issue persist after full reboot?
fast thorn
Actually I fixed it. Then I uninstalled elgato and reinstalled it. Now sound capture won't let me hear anything through my headphones, other than this skipping it produces
analog barn
having an issue with the Post Tweet app.
getting this error when trying to post a 30sec clip
0:25:18.463 StreamDeck ESDTwitter::onMediaUploadChecked(): Got Twitter error UnsupportedMedia : 3 while getting media upload status with message Video GOP is too large. Largest number of frames allowed in one GOP: 512
south bronze
Hi guys, i just bought my Elgato HD60s and im planning to use it for mirror screening from my iphone.
However, i keep getting USB not recognised, “The last usb device you connected to this computer malfunctioned and window does not recognise it”....
I’m using Windows 10, did all the steps that i can find on google and elgato website.. still can’t solve this!
Anyone encounter this before? Please i need help!
wintry crane
Hey everyone I am having an issue with my HD60 Pro and detecting my consoles. The game capture is saying there is no signal. Did a cold boot on the pc, also uninstalled and reinstalled the hd60 pro both software and hardware (as in I took it out of pc and put it back, to different ports and everything) All my consoles have HDCP Off and still nothing. Everything was working when I had my HD60s but that failed on me (it was old) and that's why I got the HD60 pro. But my computer recognizes it. It's in device manager, OBS see it as a source, so does Game capture HD but it's just no signal at all... Please any tips? I really really need help please.
floral jetty
which console?
last blade
@south bronze Generally speaking switching profiles is the same speed as switching folders
south bronze
@last blade Wow, thats great news!
last blade
It's pretty rad
You can even get like a Streamdeck Mini and use that to trigger profile changes on the XL if I remember correctly
But I don't have a second one so :p
rain oriole
can someone help me out with the keyboard maestro plugin? i am unsure how to use it
rotund smelt
Does anyone else have trouble capturing some games audio? I tried every output for wave link and could not get one of my games to capture. any fix or work around for this?
tender quartz
@rotund smelt some games don't like the audio routed.
It is advised to set the default adio out to system sounds on wavelink. Then windows will force the audio into that channel itself
tender quartz
No problem
supple harbor
Does anyone know if you need the chat link cable to stream on the ps5 and series X if you want to hear game chat?
sharp oasis
anyone having problems with PS5 + HD60 S+?
just doesn't seem to work at all for me
k
just saw the tweet
deep barn
I just got my Chat Link and need help setting up to stream PS4 with HD60 S and Yeti X mic. Thanks in advance everyone!
blissful raptor
I tried using the OBS studio application with the stream deck and it told me The Elgato Control plugin is missing, Please reinstall Stream Deck, then try again do I uninstall the stream deck program if so how do I save my shit so that when I re install the program I can load it all back up
last blade
Right click the profile for options.
Does that help you, @blissful raptor ? 🙂
For importing.
toxic sail
Does anyone know if Elgato is no longer making the master mount small?
blissful raptor
ok thank you
lament coyote
@lament coyote Did you try another data cable/port? Just to be sure?
@last blade the problem wasnt the data cable. stupidly, windows 10 has not support for older game capture devices when it comes to the actual driver. luckily i found the drivers on elgato's site and downloaded it
marsh orbit
Anybody know why I can't open up my streamdeck after I update it. I haven't been able to update since 4.5
blissful raptor
that didnt work @last blade
stable marten
Im having some issues with Wave Link. It started to act up and not sending any sound output since updating windows. Monitor or Stream mix dosnt go anywhere even thou I can see it. Tried multiple output sources and different captures such as OBS and nothing seems to register it
Anyone noticed similar things?
long snow
Hello guys, I just received yesterday my new Elgato Game Capture hd60 S, and not gonna lie, i need help. I'm trying to set a gaming PC and a streaming PC. Can i expose where am i at the moment here ? 🙂
lofty spoke
Did you ask Youtube yet?
I think you will find a lot of tutorials how to set this up
long snow
I found some tutos, but i didnt get the expected results :/
lofty spoke
You use obs right?
just add the video > Capture Card as source to see something if it doesn't work you must ask yourself if you install the drivers
lofty spoke
I see it's similar
last blade
Also a small note
If you have an issue and wish help; please be so kind to add what you did, what exactly you're stuck on and what you expect it to happen. This allows us to cut a lot of the questions out and get to the meat of your problem right away!
long snow
So, i set my PCs like this :
Then, i launch streamlabs on Gaming pc and create a projector output on Elgato device, then i go on my stream PC and launch streamlabs, create a new source : Video capture devie, it founds Elgato, but still black screen :/
last blade
Just for reference; did you use https://help.elgato.com/hc/en-us/articles/360035843491-Elgato-Game-Capture-HD60-S-OBS-Studio-Setup as well?
Because it goes into some settings you can try to solve issues
quaint wind
Hi everyone, I’m having an issue switching from 720p to 1080p. Basically as long as my ps4 is on 720p output everything is fine, but if I change that to 1080p my SLOBS screen capture goes black, but i still see the gameplay on my ps4 screen.
I tried basically everything you can find on internet, changed resolution from source properties, changing options while my game capture hd60s was unplugged...but nothing worked. Thank you in advance
long snow
@last blade i'm using streamlabs but i'll give a look at it !
long snow
Ok found something, the problem seems to be about USB.
when i plug the usb on my gaming computer, it installs something, with the sound like detect a new device. This not happens on my streaming computer :/ But i have usb 3.0 on it, any idea on how to manage this point ?
last blade
I presume you installed the drivers from the Elgato site on the streaming PC?
long snow
Yes
Jesus
It works with a reboot lmao
i'm a sysadmin, what a shame, i always tell to users all day, try to reboot --'
Thanks for the help by the way ❤️
median perch
Good morning everyone. I just wanted to post that I am having an odd issue. Before the other day I was streaming using the elgato hd60s+, xbox one, 2 monitors and a gaming computer for stream. I do have my own mic hooked up to capture my audio. Before I never had any issues with my xbox party or game chat playing in stream (I do not have a chat link) . I am using twitch and streamlabs. Now lucky me I get a xbox series s, do not think anything of it, switch it out (new hdmi that came with xbox) and people were complaining in my stream they can only hear me and the game, not the people I'm playing with. I was trying to tinker with the streamlabs settings, etc and even the fornite settings thinking MAYBE its something in there since all my fornite settings reset with the new system, maybe the chat was low etc. Turned on my stream so I could see if it was just low or you can't hear them at all, no you can't hear them at all. STRANGE, let me try a xbox party, nope nothing. I decided to end the stream, to maybe pin point the issue.
Closed out streamlabs and twitch, just had xbox on with the elgato recording the game. SAME you can hear the game, but you can not hear the person I'm playing with. I have to be 100% honest I'm getting old, and I feel like I really do not know sh*t about technology, so I apologize if I sound dumb, that might sort of be the case, since this is a fairly new hobby. I have NEVER tinkered with any of the settings in the elgato software, always just kind of plugged and played with out any issue. I have even rigged to play wii, and atari 7800! ANYWAY I was trying to trouble shoot that maybe it was an issue with the person I was playing with. Last night went on fortnite to do my 10k challanges, and I figured let me record to see if I can get any chat recorded, maybe it was just a fluke. THE AUDIO was even worse yesterday! It was like echoing , as if it was recording game audio and if i had my game loud and also recording my game audio from a microphone. BUT STILL NO GAME CHAT! lol I have looked all over in the xbox settings, even set it that the chat would be hdmi output. A friend suggested that it might be the hdmi 2.0 that comes with the xbox. series s/x. Anyone have any ideas?
last blade
One moment; there was a post about that before 🙂
Ah no that addresses your problem but doesn't fix it.
median perch
Aelonius, sorry if it seems repetitive, I have literally been trying to figure this out like its my full time job, reading through reddit, read a few days back on here.. My apologies in advance if I missed over something with my a.d.d lol
last blade
Yeah no I know it's frustrating as hell
You're not the only one having the issue; but I don't have a direct answer and normally have to refer to a ticket if you did all those steps and HDCP is off. It could be a compatibility issue as the XBONE S/X are pretty new.
median perch
I mean from what I read, it seems like my party or game chat shouldn't have ever been captured with out the chat link, but before the new xbox it was captured, so im like EHH?
I actually should just go switch out my hdmi from the 2.0 to the old one to see if that resolves the issue.. then i'll be pissed at myself but my foot doesn't reach my butt to kick myself
tender quartz
@median perch definitely try the old cable but yeah. No idea how you pulled that off without a chat link cable.
You must be magic
median perch
can I post links?
median perch
I just wanted to take a clip of my game before the new xbox https://clips.twitch.tv/PleasantCleverZebraDatBoi
It was capturing my game chat before, never had a chat link..
Forgive the echo, My hubby plays from the next room and some times hes to effen loud lol
tender quartz
Haha same with me and my fiancee
I have to be extra quite
And I cant
But yeah that's interesting.
median perch
I honestly never even knew the chat link existed until I started searching my issue!
tender quartz
Unfortunately I'm not a console person so I don't have much experience here. You may need to submit an official support ticket. Or wait until Monday when chat is a little more active
median perch
This is what I get for preordering a console lol (never did before)
I do not have these issues with my atari lmao
tender quartz
Times were simpler then.
quiet saffron
Kids - you don't know you're born 🙂 Until you've held in the ram pack on a ZX81 with a rubber band, and spent two hours typing in a program from a listing, only for it to vanish, you can't complain 🙂
tender quartz
My degree is in hardware programming. I've accedentally exposed eeprom to UV. I can complain lol
cedar yoke
Hi! Anyone knows how to fix an issue with Styream Deck where it asks you to log in to every account every time I bnoot my PC? Thanks! I tried to uninstall but it didn't work 😦
modern kite
@cedar yoke tried updating the software for the streamdeck ?
cedar yoke
@cedar yoke tried updating the software for the streamdeck ?
@modern kite yes, thanks!
modern kite
@cedar yoke okay mmmm dont know then sorry
last blade
Mmm does thje problem exist in windows safe mode?