capture-cards

[steady sorrel]

@vale loom

how you expect it to pick up a source when the source is off?!

power on your console lets see if we get anything from it then

or were you just referring to HDCP?

[vale loom]

ye

all i see is a black screen

[steady sorrel]

are your hdmi inputs reversed?

[vale loom]

nope

[steady sorrel]

okay, I'm not under the impression that you havent checked these things fyi, I just know its probably something simple that we cant seem to pinpoint. well at this rate I'd consider re-installing 4k utility, see if it works thereafter and if it didnt consider either an official ticket with elgato (which I think you've already done), or return it for another unit with the assumption this one is defective by some means.

[vale loom]

ok

ye prob gonna refund it 🥹

[steady sorrel]

That’s not typical so I’m sorry that keeps happening. Elgato may have some better troubleshooting steps you can work through. Id recommend calling as they take a while to respond to tickets sometimes. But yeah if you need to return it that’s fine too!

[vale loom]

should i buy another one?

[steady sorrel]

Couldn’t hurt imo to just ask if they’d swap it out for another unit unless you get answers from Elgato first.

[vale loom]

Ye

Well thank you and Vic a huge help for the past 2 days

I will come back later when I do get the hd60x or something else not sure yet tbh

And I swear if it doesn’t work I’m gonna be so pissed off

[prime otter]

So I have a question. Is the HD60X the best card to stream from my gaming pc to a laptop ?

[neon pivot]

Quick question, does anyone here use the HD60 S+ with their pc? I’m having issues with getting the audio

[granite hill]

after everything yesterday i powered down pc and unplugged the 4k60 from my motherboard and put it back in same slot. and flickering in 4k cap utilty was gone and screen aligned correctly. maybe this can help someone else with same issue

[warped ledge]

for an external card yes

[warped ledge]

I use to have this card, gave it to my baby sis. I can probably help. can you please fill out the template.

[smoky mantle]

Looking for help? Please copy, paste, and fill out this template in order for our community to better help you:

**Device**: 
**Software & Version**:
**Windows/Mac Version**:
**Console/Dual PC**: "this line is only for troubles with capture, camera, and lighting"
**Question/Issue**:```
- Note: This is a community tech help channel and **Official Elgato Support does not monitor this channel**.  Posting your questions here does not guarantee that you'll receive help. We recommend filing a support ticket at <http://e.lga.to/help>. 

- To contact Elgato Support via phone visit <http://help.elgato.com/hc/articles/360028242811-How-do-I-contact-Elgato-support-via-phone>.

- You can browse through our help articles here:
<https://help.elgato.com/>

Please remember that our members who are helping you troubleshoot are taking time out of their day to help and they are not staff. **Any disrespect to them will end up in a warning/ban.**

Created by calucifer#0 (218276721516871693)

[steady sorrel]

awesome, so maybe it wasnt quite seated correctly? Good to know that sort of connection can be kind of finicky. Thanks for sharing your experience!

[prime otter]

Thanks

[neon pivot]

Thanks! Do I fill out and paste in this chat?

[warped ledge]

yes

[neon pivot]

HD60S+
Windows 10
PC
Is there a way to still hear audio through headphones while capture card is connected? I was able to with my Xbox X series but it seems on the PC it’s either or.

[warped ledge]

are you using obs?

[neon pivot]

Yes streamlabs

[warped ledge]

did you monitor and output the audio, for the source?

[neon pivot]

For output it has options: speakers, headphones, hd60s+. When I chose hd60s+ the audio comes through on OBS but not wireless headset and vice versa when selecting headphones

[modern mica]

How do I make it where I can use hb60x where I can hear the game audio and talk in a mic? (For streaming)

[warped ledge]

I meant in your audio mixer

[warped ledge]

are you using obs?

[modern mica]

Yeah

[warped ledge]

did you monitor and output the capture card’s audio in the audio mixer’s advanced audio properties?

[modern mica]

I haven't tired that yet

a lot of stuff I'm seeing is saying I have to use chat link but I wanna try to find a way to around it

without having to get it

cause I wanna make it where my stream can hear game audio and I can also talk to my stream with my headset

and to where I can hear the game audio aswell

[neon pivot]

Ok I’ll check my sound mixer advanced properties and let you know

[modern mica]

also I got it where I can see gameplay, where I can hear the audio of the game if I plug in my headset into the controller

I'm just having the problem where I can talk to my stream

I was thinking I might have to get a microphone but idk

[warped ledge]

are you using chatlink pro, or do you have a mic for your pc?

[modern mica]

I don't have a mic for my pc I've been using my headset and I don't have chatlink pro

[neon pivot]

In my mixer I have master then app witch same options. When I put either to the capture card it goes through but headphones are not picking up sound.

[warped ledge]

not sure about master app witch

[neon pivot]

I think it’s just the main volume

*which has the same options

[warped ledge]

No, the capture card should have it’s own

[harsh whale]

I wonder if I'm doing something wrong 😦

I have the HD60 X with a Macbook Pro and PS5. The captured video is showing in OBS but when I plug in my monitor into out it doesn't recognize any signal. This is after using the provided HDMI cable and trying to switch the software/hardware on and off. The monitor is Dell UltraSharp 24 InfinityEdge Monitor | U2417H. I have no idea if it's because of the monitor - is there anything I can find in the specs?

I think it was manufactured in 2017

[neon pivot]

Oh on the pc it’s connected to? It’s a Mac. I’ll check.

[steady sorrel]

do you have HDCP turned off on you PS5?

https://help.elgato.com/hc/en-us/articles/360040482032-HDCP-and-Elgato-Game-Capture-devices

[neon pivot]

On my Mac the capture card shows connected through usb input

[warped ledge]

so it’s working?

[neon pivot]

It captures the audio from the pc if the pc settings are to the capture card. I’m trying to figure out how I can still hear the game in my headset

[harsh whale]

Yes it's turned off.

[steady sorrel]

may need to check that you're outputting at 1080p60

do you have another monitor you might be able to try it with, or even tv?

[harsh whale]

You mean the PS5 output? How do I change that? And I was hoping that I can maintain its current settings to capture and just do something so the card's out still works

[steady sorrel]

Scratch that Frankie, I had it mixed up. Are you seeing anything but a blue indicator on your HD60x?

[harsh whale]

Indicator is blue.

[steady sorrel]

I'd suggest swapping out the hdmi cable from the output on your hd60x to your gaming monitor see if that helps, might need to adjust something in your monitor settings too (make sure youre on the correct input, etc) Looks like you just have the one hdmi port on there so just make sure its set to hdmi.

[harsh whale]

I did try it now with my TV and can confirm that it works so it must be the monitor.

But this is strange since the monitor does work when I plug in the PS5 to it directly.

[steady sorrel]

as far as I know the passthrough on the hd60x should do just that - pass through.

oh yea? okay well thats good to know... did you use the same hdmi cable to connect to the tv that your using to connect to the monitor (cables are finicky)

[harsh whale]

Super annoying - even when using the exact same cables and just replacing the TV with the monitor - it doesn't work when plugged into the passthrough. Maybe I need some official support query.

The monitor doesn't seem to offer any menus when it doesn't recognize a signal so I can't even reach any settings to switch things up.

[steady sorrel]

Thats quite strange indeed, you can definitely fill out a support ticket in #official-tech-support but I cant think of any reason it wouldnt just pass the signal through your hd60x and onto your monitor all the same, maybe its a matter of VRR (Variable Refresh Rate)?

https://help.elgato.com/hc/en-us/articles/5293052747533-Elgato-Game-Capture-HD60-X-Variable-Refresh-Rate-Passthrough

I dont believe that monitor supports it but maybe thats whats bottlenecking at the hd60x

[modern mica]

@warped ledge I bought a mic and it fixed the issues I was having

[warped ledge]

chatlink pro, unless you wanna hear it directly on pc.

[warped ledge]

glad to hear!

[modern mica]

was trying to avoid having to but I just decided it's whatever

[steady sorrel]

was it a wave: 1 or a wave: 3

[harsh whale]

I think my TV (XF900 Sony) also doesn't support VRR but this is still a good idea to check what happens if there's a way to turn it off on PS5. The article does seem to suggest it only turns on when supported but next time I will try to plug it in (just did 4 rewirings so I'm beat) I will try that as well.

I opened a Reddit post because the Elgato support page suggested they also support from there, if nobody replies I will open some ticket or other.

https://www.reddit.com/r/elgato/comments/15ib4mx/hd60_x_passtrhough_not_working_with_dell_u2417h/

Thank you so much for your help as well!

[steady sorrel]

cool, sorry we havent quite solved it yet but we'll keep trying when you're ready

[neon pivot]

Ok thanks. That’s what I was thinking.

[warped ledge]

Yeah, I mainly use my pc mic, and use discord for all my party stuff. I avoid any in game chat.

[modern mica]

yeah I'm not worried about getting gamechat

[neon pivot]

Is chat link pro compatible with pc? I’ve been looking for info on how to set it up but all I see is connecting to PlayStation and Xbox

[warped ledge]

it's mainly for consoles to pc. are you doing a dual pc?

[neon pivot]

One gaming PC and using MacBook for OBS

[dim vector]

I'm looking to capture a specific windows on my PC, not the whole display, I have the Elgato Capture Card HD60-X. Is that possible?

[warped ledge]

idk if mac let's you duplicate, or clone your pc.

[warped ledge]

do you have an nvidia control panel on your gaming pc? see if you can do that.

[dim vector]

i have that exact setup, what's your question, actually streaming now for it

[dim vector]

I can try, but wouldn't the capture card dictate what is being captured not that?

[warped ledge]

possibly.

[warped ledge]

is should clone your windows, or duplicate it. let me know what happens.

[dim vector]

ok, in middle of stream. I'll let you know this week when I have some time to test it out.

[hazy kernel]

Hi guys, I tried to connect my elgato hd60x on my pc..there is a purple pinkish light on the device but when I open my game capture. They asked me to connect any capture device.. anyone able to assist me on this? I tried restarting and but nothing is kinda working out

Any help would be so good ❤️

[slim plume]

Im trying to setup my Elgato Capture Card HD60-X and i can see my pc screen from my gaming computer on my streaming computers elgato 4k capture utility but i cant seem to get it shown on my streamlabs. Anyone else have this problem?

[hazy kernel]

Anyone:(

[warped ledge]

make sure you’re connected to a usb 3.0 port.

[warped ledge]

make sure you’re connected to a usb 3.0 port.

[hazy kernel]

I believe it is thou. Its the coloured usb port right

[warped ledge]

should be blue

[hazy kernel]

Yes its correct..could it be my input output is wrong?

[warped ledge]

maybe, IN should be connected to your console, OUT to your TV/Gaming Monitor.

[hazy kernel]

But I am trying to capture PC game play

[warped ledge]

Dual Pc?

[hazy kernel]

Single pc

But I do have 2 monitor thou

But I just have to connect the OUT to the one I want to record?

[warped ledge]

actually if it’s single pc, no need to use the card. Use game capture in obs to get pc gameplay.

the capture is for dual pc/console capturing.

[hazy kernel]

I just connected to my iphone

Its not showing anything as well:(

@warped ledgeI tried it on OBS it works but not on Game capture HD

[warped ledge]

it wont because it’s pc gameplay.

[hazy kernel]

Ohh but it does not show for Iphone screen as well

[warped ledge]

that’s what OBS is for

[warped ledge]

game capture are you using it for your iPhone?

[hazy kernel]

Yeap

[warped ledge]

do you have the proper adapters for it?

[hazy kernel]

Yes I do

[neat trench]

is there a way to get the hd60 s to do de-interlacing?

[orchid turret]

does hd60s work with mac m1 chips

[warped ledge]

No. 😦

[orchid turret]

damn :/

[warped ledge]

HD60X does, time to upgrade!!!

[orchid turret]

yeah its costly tho

costy

[steady sorrel]

Downgrade your mac then

I’m just jokin

[neon kettle]

Hey guys. I just bought the 4k60 but I’ve run into a problem. My 4080 damn near covers the pcie slot that I need for the 4K60. Has anyone done/found a work around for this. My motherboard is the aorus X570 elite wifi and I have a Asus 4080 Tuf if those specs give any help.

[steady sorrel]

Aside from moving the GPU I can’t imagine there’s much else you can do tbh

[warped ledge]

this one?

[pseudo skiff]

So I am trying to get my gamecube to stream properly on my Elgato HD60 Pro. Right now it only wants to run 1080 which as you can imagine is somewhat blurry. I am using this converter to plug it into my capture card. The 720 switch does not work, when I do get it to work briefly, it trips and does not make the video better. I have it set to other.

https://www.amazon.ca/dp/B07RX69KR8?ref=ppx_yo2ov_dt_b_product_details&th=1

Do I need to use a different converter type, or perhaps a wii with a component cable?

Please ping me if you have a response

[warped ledge]

sometimes the adapters don’t play nicely with the capture cards. There might be one out there that might work with it.

[pseudo skiff]

https://www.amazon.ca/Mcbazel-Adapter-Cable-Converter-Supports/dp/B0BPC88DBB/ref=sr_1_6?keywords=gamecube+to+hdmi+adapter&qid=1691266181&sprefix=gamecube+to+hdmi%2Caps%2C128&sr=8-6

Maybe this one will work better?

[neon kettle]

Yes

[warped ledge]

I would say research before buying. I personally wouldn’t know, but I do know there are a ton of reviews out there.

[neon kettle]

Cries

[warped ledge]

which slot is your gpu in?

[neon kettle]

Top slot

[warped ledge]

where is the capture card?

[steady sorrel]

That’s the downside of big ASS cards I suppose

I imagine they’re trying to throw it in the bottom slot but have little to no room

[warped ledge]

most gpu’s are taking up 2. so if anything, the slot under it.

[steady sorrel]

I was gonna say the black one at the bottom available?

[warped ledge]

exactly!!!

that’s what I did!

[steady sorrel]

I didn’t even see that the first time around

[pseudo skiff]

I will probably order and just return if it doesn't work but thank you yee

[warped ledge]

I hope it works!

[neon kettle]

Can’t fit it on the second slot. And the two slots below that are not the same size for the card

[warped ledge]

the slot at the very bottom should.

[pseudo skiff]

Thank you! Ill let you know if it does in case someone else has this problem.

[neon kettle]

Oh shoot I’m sorry no. That’s the pro. I don’t have that version 😭

[warped ledge]

oh man! Sorry to hear.

[steady sorrel]

Not sure where the pcie sits on your card but may be able to swap positions and get the Elgato above it

Nvm you stated it won’t fit there

Just go run over you gpu to make it thinner

[warped ledge]

I wish they were working on making GPU's as a single slot vs double.

[neon kettle]

Lol! Dang. Idk if I just bite the bullet and upgrade the mobo or return the card and wait for the external hdmi 2.1 cards

Appreciate the help!

[warped ledge]

HD60X has hdmi 2.1

[craggy relic]

my hd60s keeps randomly disconnecting and reconnecting from my monitor which is annoying cause i keep losing because of it but the actual preview part stays unchanged its only the output to my monitor thats flickering

[warped ledge]

could be a bad HDMI cable. try a new one.

[craggy relic]

ok

hold on

ive put in a new one I will tell you if it turns off

that seems to have resolved it

thank you

🙏

nevermind it did it again

[warped ledge]

make sure you're connected to a usb 3.0 port on your streaming pc's mobo

[craggy relic]

yeah

i am

it has been way more tolerable though

so i think its just the quality of the hdmi cable

[warped ledge]

are you using the elgato supplied usb-c to usb-a 3.0 cable?

[craggy relic]

yes

[warped ledge]

try this, reboot, and see if any improvement. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[craggy relic]

Okay I'm rebooting right now

I'll tell you if I notice any improvement

yeah i think its fully stopped now

havent seen any black screens

tysm

[molten sigil]

Hey guys quick question last year I bought the elgato hd60s+ because I am trying do some streaming on my ps5 but i was wondering if its also compatible with pc because I am make some content on YouTube

[loud bridge]

does anyone know how i can make the stream have audio at the same time i plug in my headset for gamechat

[slim plume]

i can see the screen fully on my 4k capture but not in streamlabs

and its connected to a 3.0 port

[eager goblet]

Hello
because my concern and just that it gives me a black screen and tells me that my élgato is not plugged into usb3.0 when I know

Help me

[warped ledge]

I can help out in a bit, will a vc be ok?

[slim plume]

i fixed it

just have to delete the source and add it again everytime

[warped ledge]

that's not normal.

[slim plume]

i know....

[warped ledge]

did you update your drivers and bios?

[craggy relic]

vic its doing it again

[slim plume]

yea

[warped ledge]

maybe try a different usb 3.0 port

[warped ledge]

check and see if your bios/drivers has an update

[slim plume]

i did i did T_T

[warped ledge]

are you using the official elgato cables?

[slim plume]

Yuh

[craggy relic]

I updated

still doin git

[warped ledge]

open a ticket with #official-tech-support

[hazy kernel]

Isit normal if my iphone lags alittle when I am streaming using capture card?

[lofty mica]

#official-tech-support I'm using the HD60X on a dual PC setup. I have a mic on my gaming headset connected to my gaming PC through the Astro mixamp. I don't want the mic to be captured on the HD60X, how can i transmit all the gaming audio, but not the mic. I've tried sound capture settings, all the settings in the control pannel, everything seems to be all or nothing for audio and mic

[ripe temple]

The Mixamp sends it through HD60X so you have to find a way to exclude it from the Mixamp, and manually add it to the program you want to use it in. @lofty mica

[lofty mica]

@ripe temple Any ideas on how one would go about doing that?

[ripe temple]

Is it possible to mute your mic in the mixamp?

[lofty mica]

I can turn the USB mic level off, but it still transmits.

[ripe temple]

I'm personally not really vetted with the Mixamp, but if I understand correctly your HD60 is listening to the Astro Mixamp right? @lofty mica

does it route your game sound/discord/whatever else through it too?

[lofty mica]

Yes. May have figured it out.. hold please

[ripe temple]

Yesssirr

[lofty mica]

Got it.. muted it in the wrong section of astro command.. needed to be in the stream port tab. Thank you sir

[ripe temple]

Did you make it work?

[lofty mica]

yes

[ripe temple]

Then just re-add your device in obs or wherever

and you'll have 2 mixes, one game + mix going through HD60x

[neat trench]

@pseudo skiffif i were you I'd just save up for a retrotink so there's no problems

[neat trench]

could anyone answer this?

[pseudo skiff]

I am confident so far in the solution I am looking into, I just haven't recieved the item yet.

[neat trench]

what is it?

[craggy relic]

i tried to reinstall the drivers and now its not being detected by game capture hd

my hd60 s

[craggy relic]

fixed it

still disonnecting then reconnecting

[neat trench]

nvm can anyone tell me why my capture cards audio goes high pitched when i use an interlaced signal?

[ripe temple]

What exactly are you trying to do @neat trench

Device:
Software & Version:
Windows/Mac Version:
Console/Dual PC:
Question/Issue:```

If you could provide these

We can try and help you better!

[craggy relic]

someone pelase help its so annoying how it keeps disconnecting

i cant even play

its unplayable

[neat trench]

Record my gamecube with my hd60 s on windows but for some reason when i put the raw interlaced signal the audio gets all weird

[pure axle]

is it possible to record desktop gameplay to a laptop using the hd60 x?

[teal timber]

well my Elgato HD60x crashed again after working for a full week. Same issue as before, streaming through OBS and the video/audio just freezes. Stil get signal to my gaming monitor.

When I open the 4k Utility software I have audio, but no video. Light on the capture card is blinking red

Not sure if this is considered slow or rapid

device even kept blinking with the ps5 completely turned off

[steady sorrel]

looks slow imo, would indicate its actively recording

[teal timber]

yea, that's what I was thinking as well

the fact that it kept blinking with even the ps5 turned off makes me think it's the capture card itself

[steady sorrel]

that is pretty weird and not typical. have you submitted an #official-tech-support ticket?

[teal timber]

yea I had one a couple of weeks ago which was closed because last week everything seemed to be fine. I already responded by email again though today so i'm hoping i can get a quick response. unsure if I should make another ticket

[steady sorrel]

I think following up on the same ticket would probably be the best method of not having to explain everything thats occurred up to this point

[neon kettle]

@warped ledge me again with another capture card question lol. Does the MK2 support capture/recording in 1440 120? Was getting conflicting messages on reviews I watched stating it only passes through that. But will record 4K60 1440 60 and 1080 60. Any knowledge on this?

[teal timber]

will do, have to sent in another supportinfo file, don't think that's gonna do anything sadly

[warped ledge]

I’m at work, but I’ll check during my lunch.

[neon kettle]

Appreciate you!

[steady sorrel]

@uncut plank check that you followed this to a T first: https://www.youtube.com/watch?v=kfP0qbT5fAw

[uncut plank]

I did everything but I don't have the game capture program from elgagot I just have the 4k one cuz apperantly the other one isn't compatible with hd60s just hd60

[steady sorrel]

#capture-cards message

are you using obs?

[warped ledge]

hopefully this will help https://help.elgato.com/hc/eneus/articles/360051938572-Elgato-Capture-Devices-and-120Hz-High-Refresh-Rate

https://help.elgato.com/hc/en-us/articles/360033795231-Elgato-Game-Capture-4K60-Pro-MK-2-Supported-Resolutions-and-Frame-Rates

https://help.elgato.com/hc/en-us/articles/10452736818573-Elgato-4K60-Pro-MK-2-Variable-Refresh-Rate-VRR-Passthrough

[lucid yoke]

just came home to this error on my elgato... any suggestions? tried rebooting, updating firmware, and its still not working.

i have a 4k60 pro mk.2

[warped ledge]

ctrl+click the cogwheel for settings and reset to default, or change your edid.

[lucid yoke]

do i need to try resetting and also rebooting?

@warped ledge ok that got me video but now i have terrible static for my audio and ideas?

welp just turned off my xbox and tried to turn it back on. no video again :/

[warped ledge]

put your xbox into power saving mode.

[lucid yoke]

should be already but i can't see anything because the elgato isn't picking up the signal.

have also tried all three input edid modes with reboots between still nothing

[warped ledge]

and default?

[lucid yoke]

yeah.

just took the tower down and reinstalled the card we'll see if that fixes it

still nothing

tower was shut down and unplugged for 10 minutes or so while i did it too

when i plug directly into my monitor via the xbox i get picture

[lucid yoke]

also already in shutdown (power saving mode)

[rotund gust]

Hello! I just bought a 4k60 mk 2 to use with my new camera. I've installed it and have the 4k software, but its showing no signal when connected to my sony a6700
Was wondering if anyone knew something about this

oops lmao i figured it out, i had the hdmi cables the wrong way round >w<

[neon kettle]

You’re the best. Thank you so much for all the help

[rain niche]

I run a CamLink 4K on my Streaming PC to capture the video from an DP output in my Gaming PC and I duplicate my Gaming Monitor Screen to the CamLink 4K. It works fine as long as I'm not gaming. As soon as the game starts I get really weird artifacts and like 30hz on the Gaming Monitor, but if I unplug the CamLink 4K it stop immediately. Anybody know what could be the issue?

[warped ledge]

best to ask in #camera-prompter

[spring wing]

Hello! I'm very eager to start streaming and creating content. I am almost ready to go live. I had things working just fine in terms of setting up my elgato hd60x through obs on my computer and gaming on my xbox. But I must've screwed something up because now when i run a game, i can't see it on my tv. i can see it through my elgato on obs but my hdmi loses the signal on my tv. I don't know what to do. is this an elgato thing or an obs thing or an xbox settings thing or a tv thing

[warped ledge]

make sure your hdmi cables are secure, if not, try a new cable

[sturdy pine]

hey! was thinking about getting a HD 60 X to switch out my 60 S+, is there anything I should be made aware of before doing so?

[warped ledge]

it's such an awesome upgrade!

[sturdy pine]

What’s all different about it if you know? I’m assuming it’s still 4k capture utility in terms of elgato software right?

[warped ledge]

yes, but it is hdmi 2.1 and output 1080p, but can passthrough VRR

[sturdy pine]

So I don’t have to turn it off on my PS5 anymore? (Is that the option that was on PS5?)

[warped ledge]

yeah PS5 has VRR.

[sturdy pine]

That’s awesome actually!

What was the 60s+ ? HDMI 2.0 and 1080 or something else?

[warped ledge]

I think it was just standard HDMI before VRR was ever a thing.

[sturdy pine]

Oh wow that’s a massive difference then

Will definitely get it and at leas try it out

[craggy relic]

Hello,

I constantly have an issue with my Elgato 4K60, I'v got it plugged into my PCIe 3.0 x16 Slot on my Strix 6550-F Gaming MOBO, but 3 quaters of my screen is continiously green, I've had Elgato HDMI Cables arrive today to see if that'd fix it but still hasn't apparently its a PCI Connection Gen 2 x 1 when my MOBO doesn't even have a Gen 2 slot.

[steady sorrel]

I would check and ensure your card is seated correctly in the slot (some users have removed their card and placed it back in and resolved this type of issue in the past) also make sure all system requirements are met:

[craggy relic]

I recently unplugged my Elgato from the Mother Board, still didn't fix the issue, I have a 3070Ti in my work horse with AMD Ryzen 7 5800X. It's weird as sometimes, I'll unplug the HDMI cables and it'll work, but I have enough of having to mess around, when I want to stream consistently.

[steady sorrel]

Okay, and you mentioned your new hdmi cables didnt resolve the issue?

[craggy relic]

Correct, I had official HDMI Cables arrive today and still hasn't worked.

This is how my screen looks on OBS, the display on my monitor for my second PC is fine.

[steady sorrel]

drivers on your card (capture and gpu) updated?

also, any chance you have another PCIE slot you could attempt to install it on?

heres an official page of drivers: https://help.elgato.com/hc/en-us/articles/360027961152-Elgato-Gaming-Hardware-Drivers

[craggy relic]

This is my MOBO, the 2 long PCIe Slots Top Ones for my GPU and bottom one is what my Elgato's plugged into.

Sadly all the smaller PCIE ports are way to small

[steady sorrel]

yep, I'm realizing that sorry...

Well it definitely needs to work with that lower x16 slot... did you update all drivers, software? looks like some type of connection issue imo but hard to say for sure.

[craggy relic]

I've updated all my software, Geforce, Elgato so annoying🤦🏾‍♂️

[steady sorrel]

I think you posted up a screenshot of your source in obs, is it appearing that way in 4k Utility as well?

[craggy relic]

in 4K Utility it says No Signal.

[steady sorrel]

you may need to close obs if its running

[craggy relic]

I've closed OBS, now 4K Utility is just all black like this. https://gyazo.com/05c2a7aca18e7d570ca43a0823a99ede

I really appreciateyou trying to help Six.

[steady sorrel]

Yeah, unfortunately I dont have this cap card, but we'll see what I can help with, this hasnt worked since you've had it correct?

[craggy relic]

I've only had this issue since I upgraded to a dual PC set up. When I had my old HDMI Cables, I could unplug and plug in multiple times and it'd eventually work, but I've had enough of having to constantly unplug and plug in HDMI cables.

That's why I got the Elgato specific HDMI cables hoping it'd fix the issue.

[steady sorrel]

right, I get that... I think your cables are good and elgatos cables are designed for this type of setup so I think theyre a good way to go

Again I dont have this setup so I may not be much help, I'm not exactly sure how your setup is done but this guy has a really nice video about dual pc setup with the 4k60 Pro MK2: https://youtu.be/ysbv3ilWsK8?t=135

[craggy relic]

Thank you, going to give it a quick watch, see if there's anything I need to change my end.

[steady sorrel]

Awesome, follow back up after and hopefully we can get you straightened out!

[craggy relic]

Hey Six, just watched that all that's different is I don't use a display port on my gaming pc gpu for monitor display, I use hdmi out on my Elgato as it's a much smoother pass through. I'm probably going to have to wait for my pc builder to come back of holiday.

[steady sorrel]

ah okay! cool, its hard to tell exactly how people have their setups done, it could also just be an issue with the card if its been a problem in the past as you mentioned, you could always consider an #official-tech-support ticket too.

[craggy relic]

It might me the NVMe 2.0 Storage, so I'm probably going to have to wait for my tech guy to be home to sort it. Thank you for trying to help Six ❤️

[plucky sphinx]

I’m wondering if anyone could help me out, I’ve had everything working fine before but I’ve just upgraded my system and I can’t seem to get me hd60 pro working anymore this is all I get

[steady sorrel]

doesnt seem like its recognizing your card is even present, I'd make sure its seated correctly in the pcie and restart your pc

[plucky sphinx]

ive tried swaping the pcie slots twice, ive unistalled drives then reinstalled aswell ive tried everything ive seen online and just cant seem to get any luck

i had this issue at first in my old setup but got it working by swapping pcie slots around but this time it hasnt worked

[steady sorrel]

and I assume you have a source plugged into the input hdmi of the cap card right?

[plucky sphinx]

Just gunna double check the cables are in correctly

yeh so everything is plugged in correctly

[green garden]

Hello I am using Elgato HD 60 X Capture card whenever I am changing a game to play on stream it is showing me no signal for few seconds and then it goes back to the selected game I do not know what the issue here is I removed and replugged all of the wires but to no avail it has not stopped, Is this a 4k utility issue or is this a product defect, cause when I plugged my PS5 It automatically turns on the PS5 as well even before I can grab the dualsense controller

[thorn crest]

Hello, new to streaming using an HD60 X and cannot get it to capture audio could anyone please help me watching videos on youtube and im still having difficulties

[subtle peak]

Trying to record my switch on my HD60 X using 4k Elgato capture utility, and it passes through nicely, but recording it is extremely choppy. What can I do?

[grizzled sorrel]

Hey, i have a hd 60 pro, it worked fine, but yesterday when opening the software there were no video from my console, just sound, but the cables arent faulty cause I can use the source just fine

[worldly hull]

Hey all, bit of a strange one here - using an HD60 X to capture some retro games (via a composite to hdmi converter, but this also happened on the original HD with included cables) and for whatever reason, when the screen is completely black, it fails to detect a signal for a few seconds before popping back on. Everything else in my setup seems absolutely fine and I'm even using new composite and HDMI cables, but I'm at a loss. See attached for a short example. Is there any settings that can be adjusted to change the minimum signal threshold?

[shrewd dagger]

Hello, is it possible to stream/capture via a capture card that is connected to an AV Receiver HDMI Output? I got an Onkyo TX-NR7100 and a Elgato 4k60 s+ but when i connect it to the AV Receiver i only get a purple screen.

[gaunt wyvern]

Those outputs are HDCP encrypted, and our devices are HDCP compliant. Unless there is a way to disable HDCP on the device, this won't work. Sorry. :(

[shrewd dagger]

Really? I got the hdcp issue with the ps5 already out of the way but the av receiver just does it anyway ?

[gaunt wyvern]

From what I can see, the outports on the back of the device are even labeled HDCP, so it appears so. https://avgadgets.com/onkyo-tx-nr7100-hands-on-review/

[polar bison]

Hello, could someone help me plz? I've been having this problem with my Camlink 4k where after some time i get this "hue-shift" / "black/white" thingy (picture below) Does anyone know how to fix this?
Extra Info:

• The Camlink is new
• The Camera is a ZV-E10 running at 4k30fps
• The Camlink is plugged in an USB 3 port
  (edit)
• It also keeps flashing a green screen
• As far as I know it only happens on Ome.tv Update: It happens everywhere
  (edit 2)
• I tried using the Bulk and Isochronous mode in the Camera Hub -> didn't work
  (edit 3)
• I just found out this can be triggered when switching my input device from "2- Cam Link 4k" to "Yeti Classic"

[grim kelp]

Does anyone have insight on the 4k60 pro capture with console and being in Australia? (Last i heard we dont have true 4k). Just curious if its worth investing in the 4k or just look at the HD60

[craggy relic]

My HD60S isn’t working on OBS, and the software

It’s just a black screen

It’s connects to my switch

I checked the wires to and stuff and nothing worked

[grim kelp]

I had that issue with my hd60 (legacy). Was just a software issue. Check windows updates

[craggy relic]

Sorry how do I do that?

[grim kelp]

Open the pc system settings and look for windows updates

[craggy relic]

Okay

@grim kelp

[grim kelp]

Double check the internet connection and/or refresh the page. Not sure why that would happen

[craggy relic]

my internet is good and i refreshed same issue still

[grim kelp]

Strange. If you get the page to work, check for optional updates

[craggy relic]

Okay

@grim kelp system restore point time

[nova flicker]

i have a 4k pro mk2 i setup obs and i see my audio meter go up hen i talk or play music or what ever but when i hit record to test and stop i dont hear no audio from the recording

[green garden]

@worldly hull I am also facing the same issue with HD 60 X Capture Card

[green garden]

Get the 4k 60 Pro Mk 2 You need to have a Gaming/streaming PC and in Your Mother Board you need to have a PCie slot

[grim kelp]

Thanks. The rig i have atm is built around streaming so i want to look at the internal version and give away my legacy to help someone else get started.

[green garden]

You're Most Welcome, Also Mostly People who have a streaming rig use the 4k 60 Capture card to connect it with their Console

[grim kelp]

I just wasnt sure due to the whole 4k side of things.

[green garden]

No worries I have seen People who have the 4k 60 Capture Card plug thei PS5 Or Xbox Series X input cable to the 4k 60 In slot and the other end to the Monitor or TV

[grim kelp]

Do you recommend a certain HDMI cable or will any do. I currently run card to switcher and switcher to monitor as i switch between 2nd monitor and console

[green garden]

You basically can get the Ultra hi speed HDMi from Elgato themselves

https://www.youtube.com/watch?v=7exPnszSGiY

[sonic dune]

Hey I just ordered an HD60 X, and it's not a breaking point for me, but:
1.) Can I listen to the audio on my PC (I'm currently using an HDMI extractor to get the PS5 to my amp)
2.) If so, how is the audio delay? It's pretty important in this case

(I do not have it yet, just asking ahead of time)

[severe osprey]

For whatever reason, my HD60 S+ will have a sample rate of 44.1khz in OBS, and I'm not sure how to change it to 48khz.

[polar bison]

can anyone help me with this?

[obsidian rose]

Do I record my PS5 at 59.94fps or 60fps? I'm using a HD60x for context.

[snow pasture]

There’s barely any delay for me

Am I supposed to hear myself on obs while using my elgato?

[azure hemlock]

I suggest filling out the template so people can more easily help you.
Device:
Software & Version:
Windows/Mac Version:
Console/Dual PC:
Question/Issue:

[snow pasture]

Nvm, I recorded for 5 seconds and I heard my voice 🙂

[celest quail]

Device: HD60X
Software & Version: 4K CAPTURE UTILITY/ 1.7.10
Windows/Mac Version: WINDOWS
Console/Dual PC: CONSOLE
Question/Issue: so i just got the hd60x in today and planning on using it with my ps5. downloaded the software and everytime i go use it i get the invalid output resolution error. im not seeing anything in the 4k utility software to change the output. thanks

[warped ledge]

screen shot please

[granite prawn]

Hey Team, sorry I am new here, I have raised a ticket on the website but was curious if someone knew why I only get a black screen trying to use the HD60S, even in the elgato Capture Utility its black (Same as streamlabs, but assume its not streamlabs as the utility has the same issue? thoughts at all?

[dusky flame]

My HD 60S+ is lagging A LOT when I connected it to my Switch, I used high speed HDMI cables and connected everything properly

[steady sorrel]

I’d make sure all the system requirements are met first. Are you plugged in via usb 3.0 or better at your PCs motherboard?

https://help.elgato.com/hc/en-us/articles/360034848551-Elgato-Game-Capture-HD60-S-System-Requirements

[snow pasture]

Device: HD60X
Software & Version: 4K CAPTURE UTILITY
Windows/Mac Version: Mac
Console/Dual PC: Xbox
Question/Issue: I bought a new headset and the elgato so that I can make higher quality videos and streams, but when I want to hear my own voice in my streams or videos, I can’t. But I can hear my friends, game/party audio perfectly fine. What can I do to fix this?

[steady sorrel]

@snow pasture it would be awesome to post more about what you want your setup to do but no you don’t require a separate headset and mic for the capture card. It’ll still process the sound your game is making and pass it through via your audio routing. However if you want to capture your voice or your party chat you’ll need a mic (either headset or external) and a chat link pro to capture that additional audio input.

[snow pasture]

Hello, does this work for Xbox? Because I only see PlayStation and Nintendo switch listed.

I appreciate your help too 🙂

[hazy kernel]

Is it normal if I were to use HD60x and connect to my iphone but somehow it lags my iphone alittle while streaming and playing game

[vernal obsidian]

Is it possible to use my existing El gato PCIe capture card on a laptop using some sort of adapter ?

[dusky flame]

I connected it all the same way I did before, but this time, it lags a lot. I used USB 3.0 for the capture card, too. My PC is high-end, so I'm not sure what happened.

[mossy widget]

So for some reason I have a bit of game echo when streaming with the ps5 on my hd60s, anyone got a reason for this?

[warped ledge]

what are you using for audio?

[warped ledge]

it should

[warped ledge]

try this and reboot. https://streamdecklabs.com/🧯-how-to-disable-windows-10-11s-usb-selective-suspend-setting/

[warped ledge]

what kind of laptop?

[vernal obsidian]

It’s an Alienware laptop. Specs are pretty good.

[warped ledge]

check this out from the Legend Steggy himself from Elgato! https://www.youtube.com/watch?v=1ChBo65TMz0

[warped ledge]

it could be your adapter, and cables.

[warped ledge]

are you connected to a usb 3.0 port on your streaming pc's mobo vs a usb hub?

[warped ledge]

did you ever get this resolved?

[vernal obsidian]

This is interesting. Could this device work using an el gato pcie Cam Link device too ?

[warped ledge]

I don't see why not. If you test it out, let me know! @waxen eagle think you can nudge Steggy on this, as it's an awesome question!

[granite prawn]

Hey Vic, after watching alot of YouTube videos it seems the issue was the HD60s does not like the new usb ports so had to try them all till I found an old type. Now it's trying to get the headset mic working, using the wrbcam mic for now but it's not great. Thanks for replying though, appreciated.

[warped ledge]

glad to hear you have a solution.

[warped ledge]

this is best to ask in #camera-prompter

[mossy widget]

I have my hd60s, my elgato and my steelseries headset but I noticed here: https://www.twitch.tv/videos/1885275993?t=3h54m9s there was an echo during the cutscene and not sure what caused it

[warped ledge]

what software are you using?

[mossy widget]

OBS

[warped ledge]

are you using speakers?

are your headphones too loud?

[mossy widget]

no speakers, headphones seems fine

[dusky flame]

I am connected to a 3.0 port on my PC, not on a hub

It might be my hdmi port, as it is sensitive

[warped ledge]

try a nee hdmi cable!

[warped ledge]

are they loud in volume? it could cUse an echo if they are too close to the mic.

[dusky flame]

I tried a newer, high-speed one, and it still had major lag

I think it's an issue with the card

[warped ledge]

what about a different usb-c to usb-a 3.0 cable that meets the specs for it?

[hazy kernel]

I am using 2 HDMI cables and the original iphone adapter. Could it be the HDMI because one of them is the one nintendo switch gives😂

[warped ledge]

possibly

[hazy kernel]

Okay thank u! I will change both hdmi cable to better ones and see how it goes

[nocturne dune]

Device: Elgato HD 60 X, PS5
Software & Version: Obs Studio 27.1.3, 4K Capture Utility
Windows/Mac Version: Windows
Console/Dual PC: using ps5 to stream to computer
Question/Issue:
So, having zero issues when streaming my ps5 game to my computer, I have no problem bringing both audio and video to the 4K Capture Utility, but when I try to bring the video up in OBS, I get a black screen instead (the audio is fine). What should I do to fix this?

[dusky flame]

I've also been using the same USB cable in a 3.0 port as before

This is what I'm getting with the capture software

And this is with OBS

When I slightly fiddle with the cables, it seems to disconnect or have further issues

[warped ledge]

maybe it’s a bad cable

[warped ledge]

You’re not using both softwares at the same time are you? Also HDCP is off?

[dusky flame]

I've tried multiple cables and the issue has been prevalent for all of them

[warped ledge]

try a different port

[granite pier]

Where did the game cards from the entire S series go? And that 4K60S+ (or so).... Is no longer on the website

Oh and... Need the 4K60 Pro MK.2 PCIE x1 or PCIE x16?

The website only says PCIE

[dusky flame]

It is still having the issue

[warped ledge]

some things have EOL already.

(End of Life)

[granite pier]

?

How End of Life?

Does mean what?

[limber coral]

Sup ladies n gents n everything in between! I am struggling to get my 4k60 pro mk.2 to work properly with the PS5. When I am using the software from the website, the video works perfectly. However OBS is not picking up the stream of video from the elgato software. Anyone have this issue and/or find a fix for it?

Also not for nothing but it is not picking up the audio from my wireless ps5 headset, so the stream can't hear the party comms during gameplay?

[gaunt wyvern]

https://help.elgato.com/hc/en-us/articles/4642544014733-Elgato-Legacy-Products

[gaunt wyvern]

You don't need to capture from the Elgato software, add the capture card as a video source in OBS. As for the chat, you likely need a chat link. https://help.elgato.com/hc/en-us/articles/4409900035981-Elgato-Chat-Link-Pro-Setup-with-PS4-PS5

[granite pier]

Dude, Elgato Game Capture 4K60 S+ only came out 1-2 years ago? Why directly discontinue again?

[gaunt wyvern]

I don't make such decisions

[limber coral]

i cant even get the software to reconize my ps5 is even on now lol. hold on let me get that to work first XD

[gaunt wyvern]

Make sure HDCP is disabled on the PS5

[limber coral]

interseting, i didnt know that was a thing, i restarted my computer and now its picking up the ps just fine haha

looking into the chat link you linked, thank you

[subtle crescent]

hello, i have a problem with my ELGATO HD60 PRO, i connected it and checked if both cables are working and if the capture card is well connected in the PC motherboard, and when i open OBS or 4K Capture Utility Software both are recording only this

i get no video, only the sound that get s interrupted by no signal screen as shown in the video

i am trying to connect my PC with a PS4

[limber coral]

try restarting the copmputer, it literally just fixed my issue haha

[subtle crescent]

i just did, it did not work

[subtle crescent]

it's still like this

[granite pier]

Oh and... Need the 4K60 Pro MK.2 PCIE x1 or PCIE x16?

Any idee?

[gaunt wyvern]

x4,x8, or x16 https://help.elgato.com/hc/en-us/articles/360033795031-Elgato-Game-Capture-4K60-Pro-MK-2-Technical-Specifications#:~:text=System Requirements%3A&text=6th generation Intel Core i7,)%20x4%2Fx8%2Fx16%20slot

[young surge]

PS5 streamers🔴🔴🔴

Has anyone tried this method? I have a A40 MIX AMP TR and Elgato 4k60Pro Mk.2 so was wondering if this causes lag in gameplay. Post is from Reddit :

• On your PC, navigate into advanced Sound Settings (where you see Playback, Recording, Sounds, and Communications tabs)

• Select the Recording tab

• You will see something like "Game Capture 4K60 Pro MK.2 Audio" (or whatever your capture card is).

• Right click this and select Properties

• In the Properties window, select the Listen tab

• Checkmark "Listen to this device"

• Click OK twice to save the settings

Now your PS5 audio can be heard within OBS (out to your stream) AND it will be heard from your PC (to you via headset) with little (if Capture card is external)-to-no (if Capture card is internal) delay.

---

** Special note: If you output your audio via OBS advanced audio properties by turning "Monitor On" in your game's audio, then you WILL have a noticeable delay.**

[nocturne dune]

Nope, wasn't using both. I'll check HDCP when I'm next using it

[snow pasture]

Just set it up and I still can’t hear myself 🙃

[muted gulch]

Hey Guys... Quick Question to see if this is possible

2 PC Streaming Setup
Gaming computer has a 3090 and 4 monitors connected
Can I install a 4k60 m2 capture card on my gaming PC and a 4k60 m2 capture card on my streaming PC, and use the OUT from my gaming to the IN of the Streaming? Would that work?

Or should i daisy chain 2 of the monitors and leave the HDMI on my gaming GPU for the out to the IN of the streaming pc?

[digital fern]

similar question actually but im not tech savvy (i dont know what to install if im missing it, i got the elgato a while ago and am not sure if i need to install things on my gaming pc but i have on my streaming one)
sorry that this is a copy paste of my reddit post i just really need some help if possible...

"Trying to run a dual PC stream setup in OBS using Elgato HD60 S+. The first PC is an AMD Ryzen 7 3700X, Radeon RX 580 GPU and the second is actually just my gaming laptop, AMD Ryzen 9 5900HS with AMD Radeon GPU. I know the Elgato works... I've used it before to capture and successfully stream games from my Nintendo Switch. I also see it as an option in OBS. However, all of these videos show that the Elgato is supposed to show up as another display screen in settings, which I could then easily add as a source in OBS etc. My issue is that the Elgato is not showing up as a display, and it isn't doing the blue light thing it does when you've got everything working. It only flashes white for a second when I put the USB-C into my laptop (for streaming), no reaction when doing HDMI in the PC (for gaming). I thought HDMI might be the issue, so I switched to the wire I use on my Switch and it's still nothing. Now I'm worried it might be my PC or I'm doing something wrong."

actually i just realized maybe all those videos only use hd60s and theres a difference with the s+...

when i view the hd60s+ in obs or nvidia broadcast, it's just a black screen

[warped ledge]

I’ll help after work

[dim prairie]

Hello, I will need help as well. I got everything set up with the blue light on. But I don’t see my video capture device picking up sound! Is there something wrong that I did that I need to fix?

Basically I got my capture card device chat link pro plugged in to the correct outlits. Everything else is set up, just the audio coming from my switch is not picking up from my mic.

[pure axle]

how do i setup audio with the hd60x, in a dual pc setup

if i change the desktop audio to hd60x on the pc with the game on it, it removes the audio that my audio interface can pickup

[snow pasture]

So I hear everything now, especially my voice. The problem is that it’s not like, stuttering? Idk how to explain it

[lapis crater]

I just saw the MK2 got a VRR passthrough update, i am not seeing anywhere what resolution it supports... will it pass 4k VRR over 60FPS to the monitor if kmy monitor is 120HZ?

[gaunt wyvern]

4K60 Pro MK.2 supports the standard VRR range between 48 fps to 120 Hz.

[lapis crater]

so it can pass through 4k 120fps vrr?

i tihnk that would be a no according to this?

[gaunt wyvern]

Correct, you won't get 4K120. This covers the compatible resolutions https://help.elgato.com/hc/en-us/articles/360033795231-Elgato-Game-Capture-4K60-Pro-MK-2-Supported-Resolutions-and-Frame-Rates

[lapis crater]

thanks!!!!

[muted gulch]

Anyone able to give me their opinon on this?
#capture-cards message

[warped ledge]

I’ll be free in just a bit!

[snow pasture]

Just wanted to send it in case I forgot lol

Thanks though

[warped ledge]

Ok, I can help.

[warped ledge]

did you monitor and output the audio in the OBS audio Mixer's advance audio properties?

[snow pasture]

Idek how to set that up

Like properly

[snow pasture]

Like this?

[grim kelp]

How do i deal with game audio? If the audio goes through the monitor i capture audio but if i use my headset connected to ps5, no aidio is captured

[grim kelp]

I think i found a workaround. Just testing now

[daring chasm]

I need some help installing a 4kcapture card

I have the correct pcei slots but my motherboard is so close I can't fit it in the slot

The black square before the pins is preventing it from fitting

[daring chasm]

Maybe they aren't pcei slots?

[harsh whale]

Thanks for helping! I asked on Reddit and got an answer that worked for me!

Changed EDID to Display and it works.

[nocturne dune]

Still having this problem, even with HDCP off.

[nocturne dune]

Well I fixed it. Frankly I'm embarrased by what I did.

But a better question I have is if there is a way to stream directly form the Elgato Capture Card to Discord rather than using 4K Capture Utility or OBS as a work around? Understandable if not, but was wondering

[granite pier]

You say x4, x8 or x16

???

[granite pier]

@gaunt wyvern

Öhm

There?

[half yacht]

Greetings. I'm trying to switch my capture card's audio from HDMI to analog using the 4K Capture Utility and the option isn't available for me

may someone help?

[left hollow]

Hello so I need help with trying to figure out how to stop the crackling sound whenever gameplay is being shown off the capture card

is there anyway to resolve this issue

and I have an HD60X

[gaunt wyvern]

this can help https://help.elgato.com/hc/en-us/articles/5406375649933-Elgato-Game-Capture-HD60-X-Firmware-Update

[granite pier]

Have now installed my card, but no signal comes from the card

[granite pier]

@gaunt wyvern

There?

[azure hemlock]

Please don't tag staff.

[granite pier]

🙄

Sorry I can not use my 250€ Capture Card

[azure hemlock]

I recommend filling this out so one of our amazing communitymembers can help you

Device:
Software & Version:
Windows/Mac Version:
Console/Dual PC:
Question/Issue:

[granite pier]

Device? Console?

[azure hemlock]

Device means which capturecard, so for you that would be HD60X, if and what console you're using or single or dual PC setup

Right?

[granite pier]

Single?

Dual PC?

[left hollow]

i updated it and its the same result too

The audio is chipping and now it’s still lagging

like the footage is laggin

[granite pier]

Device: https://www.elgato.com/de/de/p/game-capture-4k60-pro
Software & Version: 4K Capture Utility 1.7.10 (4971)
Windows/Mac Version: Microsoft Windows 11 Pro
Console/Dual PC: PC
Question/Issue: Capture card will not registered!

So?

Installed the card in a PCI x16 Slot

[granite pier]

Ah, I think I got it

In the device manager

Not enough resources are available for this device. (Code 12)

If you want to use this device, you must disable another device connected to the computer.

You must restart the computer for the changes made to the device to take effect.

But, like mine?

[granite pier]

Forgot it! Must only restart the PC

😂

[craggy relic]

I have the HD60x. Just bought it and hooked it up. It’s locking my switch into 480p. I don’t have any other option. My monitor when hooked directly to my switch is 1080p. Any help is much appreciated.

[snow pasture]

I have the hd60x and for some reason party chat audio is normal, but Spotify, YouTube, and etc. are really loud

Idek how to fix it since I’m on xbox

And using my Mac Pro for obs

That should not be red 😭

[warped ledge]

you can move the slider

[snow pasture]

I’ve tried that

But everything will still be the same

Music, game, or anything else besides party chat will be louder

It wasn’t like this when I streamed and recorded last night

[craggy relic]

we can't really figure out what the problem is. we think it has to be something with the elgato capture card itself. we've tried plugging my switch into my tv, which is what i usually play on, going into tv settings on the switch, and switching it to 1080, undocking it, exiting settings, and redocking it up to the elgato to no avail. it'll just switch back to 480p. we've tried multiple different HDMIs, all have 4k capabilities. we've tried different brands and everything. i've tried all 3 different monitors. i've tried different usb ports on my computer for the elgato. we made sure it wasn't my switch by plugging in the switch straight to my monitors, and it'll go to 1080p without the elgato.

[snow pasture]

Wait nvm, I fixed it.

I saw that I always have to keep it on “Analog Audio”

[warped ledge]

yes

[craggy relic]

how do I fix my hdmi out going in and out

i've pin pointed it to being a software issue

I've tried a new set of hdmi cables and its still doing the same thing

but i remember a solution with the software worked for a day before it stopped for no reason

[dim vector]

new issue, I've deleted the source, added again and this is what's going on, the video is "split"

Going from PC to Mac, no issues last night or other nights. nothing has changed, also, unplugged all

[steady sorrel]

Thats typically associated with a bad connection issue. Make sure your connections are good. Use the cables your cap card came with or try a different cable than you’re currently using and restart

[scenic terrace]

Hello, I keep having game audio problem. I've tried every troubleshoot videos and even got help from obs discord server and they redirected me here for capture card audio problem. I've been trying to record my nintendo switch game, I can hear the sound on my heaphone but when I press record there is no game audio. I'm using elgato HD60X and Chatlink pro

[grim kelp]

how different is 4k60 to hd60 (legacy) for audio capture? the legacy has audio jack but 4k doesnt.

[drifting scarab]

heyy so likee idk what to do my hd60s+ is running less than 60 fps and I mean its not bad but I do want it to get to 60fps

[grand slate]

i cant find an answer anywhere online cuz i feel like my situation is niche:
I got a hyperx cloud wireless headset ive had for like 2 years, doesnt really matter but it is a wireless USB headset. anyways, I got a hd60x recently and wanted to record my ps5, but i notice that I cannot record the audio of my ps5 when i plug my headset in, it only gets audio when i dont plug in my headphones and let my speakers that are connected to my monitor take over.

[grim kelp]

part of the issues im trying to understand. the card only captures hdmi audio when the audio goes through it. once a headset is plugged in, all audio goes to that instead. you have to send audio to the capture card and plug headset to pc but theres a delay in audio

[grand slate]

thats really weird

man

wish it wasnt so complicated sometimes

[grim kelp]

yeah and annoying. i was trying to stream earlier and the audio would cut out if i changed scenes or bumped the usb cable

and im really confused on how these newer cards work without the audio jack

[grand slate]

wonder why theres no good tutorials on youtube? alternatives

only solution so far is get that chat link cable but that doesnt apply to wireless headsets lol

[grand slate]

seriously

its weird

[grim kelp]

it still can work with wireless. you can plug aux cable in to headset or the tv/montior

[grand slate]

i have a scarlett for my mic lol

thats the only audio based thing i have

i dont wanna crowd my desk with more accessories

wish the card was more jack of all trades typa deal

never thought my only issue would be the headphone situation

[grim kelp]

im upgrading my desk for more space when new desk arrives

[grand slate]

lucky

lol

[grim kelp]

where ya from

[grand slate]

US WEST

[grim kelp]

figures. other side the world here 😄

[drifting scarab]

sooo like I just got frame rate fixed etcc, bit When I try using the output of the hd60s+ on my monitor it doesnt show my console it just switches to my pc any fix to this?

[grim kelp]

double check your input cable. i accidentally used the wrong cable when i was connecting my card to this pc

[drifting scarab]

im using right cable I do believe

[grim kelp]

just found a comparison vid of hd60 x, 4k60 s+ and 4k60 pro. for console it seems hd60 x is the better option. just gotta work out the audio side

[drifting scarab]

yeah I just flipped the-

wait

[grim kelp]

if not the cable, double check the source settings

[drifting scarab]

is the outpout supposed to be connect to the console?

[grim kelp]

input is console

[drifting scarab]

okok

[grim kelp]

output is tv/monitor

[drifting scarab]

yeee

okie

[drifting scarab]

'on the app?

cuz if so

there aint nthn there that can help me with my issue

[grim kelp]

your source is video capture and set to the card?

[drifting scarab]

my issue aint with obs

i fixed that one

[grim kelp]

ok

so where you at now

[drifting scarab]

wdym

[grim kelp]

you got the console feed or still no visual

[drifting scarab]

oh

uhhh

idk what that means

basically

im tryna get my console to show up on my monitor hdmi

so I dont gotta play my games through obs

but its not connecting

[grim kelp]

connect the cards output to the monitor

[drifting scarab]

i did

the ps5 is running into the cards in port

and the out port is running into the monitor

[grim kelp]

the card is plugged in for power

[drifting scarab]

yep

its connect to my pc

usb 3.0

[grim kelp]

then you should get the display. if running multiple inputs, check the source on monitor

[drifting scarab]

yeah ive been doing that

its still not showing

[grim kelp]

strange. you should see the console screen regardless of having obs open as long as card has power

[drifting scarab]

i mean I can see it on obs and the app

just not my monitor

[grim kelp]

it sounds like its just the output

[drifting scarab]

it is

well now its not giving out a signal regardless

all I did was unplug smth n replug it in

[grim kelp]

deactivate and reactivate source

[drifting scarab]

yeaaa its not working

oh nvm

im stupid

the back of playstation cord came out

[grim kelp]

rip

[drifting scarab]

could the output be bc I aint using a hdmi 2.0 cord?

[grim kelp]

nah

[drifting scarab]

oh

hmm

yea idk

[grim kelp]

might be worth unplugging all and replugging to double check everything

[drifting scarab]

the bad thing about this specific capture card is that no one uses it

I did

[drifting scarab]

so there is nothng for help

i can play it through the app its fine

tyy thoo

I appreciate the help

nvm its the cord

[grim kelp]

its always something stupid XD

[drifting scarab]

yep

i just need a new cord now

[grim kelp]

feels

i got my card without cables seconhand but fortunately had usable cables

[drifting scarab]

thats good

im sure i have sm extra one

its just too late to look for rn

[grim kelp]

feels

[fiery breach]

Hello I have a HD60 S+ but every time I put it into the source on OBS it freezes my computer

[drifting scarab]

what are you specs

[ripe temple]

@warped ledge Do you have any videos explaining the capture card settings? Device / Picture etc

[warped ledge]

I think I might, if not I can make one. I have one for the 4K60Pro MK.2 for Xbox Series X & PS5

[ripe temple]

Maybe the settings are the same, are you free at any point for some questions?

[ripe temple]

I got it figured out, sorry!

[warped ledge]

no worries! Sorry, was installing a new SSD on my PC. for PS5 https://www.youtube.com/watch?v=xm_uTgN_cms

For Xbox https://www.youtube.com/watch?v=eRtrPiuTYkY

[lethal vector]

Hey, I do have a 4k60 mk2 capture card and was wondering what I am missing when putting it into a PCIe x1 instead of x4 slot. So far it does seem to be working just fine even though it only has a fourth of lanes.
My Mainboard has a weird Layout so I have to use the x1 slot for now

[stoic canyon]

Here

[drifting scarab]

oki

[warped ledge]

then I would say make sure the bios/drivers are updated sna see if the pc does have a usb 3.0 port

[stoic canyon]

Ill check

[warped ledge]

also make sure you have the correct cable for it too.

[drifting scarab]

and make sure the cable works

cuz I had that issue last might

[stoic canyon]

there is no port for it anywhere

no 3.0 ports

only blue ports on my pc's

[drifting scarab]

Why do you need a 3.0

[stoic canyon]

*pc

[stoic canyon]

no idea

[drifting scarab]

the blue is a 3.0

[warped ledge]

blue is usually 3.0

[stoic canyon]

i dont its just being difficult

[drifting scarab]

The blue port is a usb 3.0

[warped ledge]

for the capture card it requires it

[stoic canyon]

on the capture card

[drifting scarab]

I thought they meant in the nintendo

[stoic canyon]

there is no place for it

gotta update my bios

be back in a bit

[warped ledge]

the cable is usb-c to usb-a the usb-a end is to connect to your pc's 3.0 port

[drifting scarab]

the very right port

[stoic canyon]

On my phone

[drifting scarab]

is the one you plug the other end of the cord into

[stoic canyon]

I have that plugged in

[drifting scarab]

yeah

[warped ledge]

yes the usb-c end connects there

[drifting scarab]

plug the other end

[stoic canyon]

And that’s a 2.0

[drifting scarab]

into the pc

[drifting scarab]

thats not-

[stoic canyon]

added you both as friends

[drifting scarab]

Thats the charging port-

[stoic canyon]

i’m going to call you guys so i can show you

[drifting scarab]

camt call

[warped ledge]

i don't accept friends requests, just here to help.

[drifting scarab]

yeah

also same

[stoic canyon]

I need to call you guys to show you the issue

[drifting scarab]

too many weirdos added me

[stoic canyon]

Ill unfriend afterwards if you’d like

[warped ledge]

same

[drifting scarab]

I cant call om sorry

[warped ledge]

we can walk you through it

[warped ledge]

that is not the correct cable

[drifting scarab]

whyd you gran the blue one-?

[stoic canyon]

Huh?

[drifting scarab]

whyd you grab the blue cord

[drifting scarab]

thats not a 3.0

or it can be

but its not what you need

the elgato cord

plug it into the pc

straight connect

elgato->cord->pc

[stoic canyon]

Yeah

[drifting scarab]

they are the right ports

okok

so where it the in cord plugged into

[stoic canyon]

the computer

[drifting scarab]

no

thats the issue

plug the hdmi in into the nintendo

[stoic canyon]

That’s on the out port

So in cord goes into the nintendo?

[drifting scarab]

yes

the out port

connects to your monitor

that you use for gaming

no hdmi from the elgato should be plugged into ur pc

lil diagram

[stoic canyon]

Oh

[drifting scarab]

the in n out represent the sides

[stoic canyon]

I’m a f word in’ idiot

[drifting scarab]

lmaoo

[stoic canyon]

server bans the f word

[drifting scarab]

yeah

[stoic canyon]

mildly irritating

[drifting scarab]

it bans any curses

but yeah

try that

n lemme know if it works

[stoic canyon]

Alright

Nope

@drifting scarab

[drifting scarab]

hmmm

idk

maybe try the other blue ports

[stoic canyon]

Still not working

[drifting scarab]

yeah idk then

or check obs

see if its working there

[stoic canyon]

Still no

150 dollar piece of horse sxmht

[drifting scarab]

yeah

actually

check the power cord on smth else

[stoic canyon]

I’ll check it later i gotta eat dinner

[drifting scarab]

okie

[dense tundra]

Lmao yeah I just got the HD60X and I've tried everything to set this thing up and I keep getting invalid output resolution. I don't know if my S is just low on the resolution because I pumped it up to 1080p option(it said the resolution was too high and doesn't support input signal upscaling). I was thinking to hop on my brother's 4K TV that he had and adjust the settings that he has on his Xbox X so that it can work because that's the only issue I'm having right now from what I can see 😭 I thought I could get away with it by adjusting the settings on my Xbox but do you think that might be the problem 👀 I've went through so many YT videos

I'm aware of the 120 Hrts too but I'm also unsure if It could be the 36 bits and maybe I have to tone that down too

[steady sorrel]

Alright, so let me make sure I understand were running a Series S through the HD60X to a PC (or mac)?

[dense tundra]

Yeah I'm running a series s through the hd60x to the pc

I already have everything plugged in apparently it's just a resolution issue

But that could be so many things

So idk if I should just get on his X and the 4k TV and copy paste the settings to that Xbox and see if that would fix it

[steady sorrel]

Hmmm... take a look at this and see if it walks you through it: https://help.elgato.com/hc/en-us/articles/17017045597837-Incompatible-Output-Resolution

are you using OBS?

if its set to 1440p that could be causing the issue

[dense tundra]

I do use obs I'm new to pcs but I do wanna start recording gameplay

I was also told to install the 4k elgato app too from the pages that came from the box and other YT videos

[steady sorrel]

all good, is your output setting in obs set to anything above 1080?

[dense tundra]

That I don't know- I never really messed with the settings when I installed it

I assume I just click on settings then check output?

Wait I found it I think in the video options the output scaled resolution is 1920x1080

The base canvas resolution are the same numbers do I just lower the output or both?

[steady sorrel]

those sound like theyre set correctly

so you'll need to look at the source you've added for your cap card

and check the properties of it:

[dense tundra]

Let me take a looksie

[steady sorrel]

cool, thats what the window should look like

[dense tundra]

I am so glad I looked around this app yesterday I know where a few things are

Found it

[steady sorrel]

it can be quite confusing at first

[dense tundra]

The resolution is 1280x720

[dense tundra]

Agreed

[steady sorrel]

thats interesting, shouldnt have any issue there then...

[dense tundra]

Previously I had it foe the default option

For*

[steady sorrel]

I know this sounds dumb, but just want to clarify you've got your series S running into the input of your HD60X and running an output hdmi to your gaming monitor?

[dense tundra]

Yup the Xbox itself is plugged into the input portion while the other hdmi was plugged into output(Then I used the blue one and plugged it into my pc so my pc recognizes the device) I looked up all the tutorials on how to set it up so it has to be set right

Wait actually-

[steady sorrel]

yeah, this should be the only video you need to watch: https://www.youtube.com/watch?v=mYgcoUG-MvE

[dense tundra]

There was one problem

One of my USD's didn't have anything to plug into- so it could be that

[steady sorrel]

USBs* maybe?

[dense tundra]

Usb I mean yeah

[steady sorrel]

these requirements must also be met, youre using a blue usb 3.0 port correct?

[dense tundra]

That might be it I used my regular USB that I've been using for my Xbox

It's definitely a 2.0 that I know for sure

[steady sorrel]

okay, yeah check if you've got a blue usb port available or can make one available and use that instead see if we get some results

[dense tundra]

I'll buy one from amazon

Cheap 6$

[steady sorrel]

hold on wait

[dense tundra]

?

[steady sorrel]

you dont need to buy anything, your hd60x comes with a 3.0 cable, and that just needs to plug into the blue usb port on the motherboard of your pc

[dense tundra]

Yeah it came with-

Oh gods

[steady sorrel]

find something like this on the motherboard and try it

[dense tundra]

Wait so I should plug out the 3.0 USB they gave me and switch it to the back of my pc?

Mind if I show you the set up so you can get a more clear picture?

[steady sorrel]

I think youre confusing usb c with usb 3.0

[dense tundra]

The USB c is the smaller one right?

The one that goes into the middle of the card

[steady sorrel]

correct, should be plugged into your hd60x

[dense tundra]

It's there

Hold on lemme show uou what I'm working with-

[steady sorrel]

other end plugged into a blue usb port on your motherboard

[dense tundra]

Oh 👀

Lemme try that

Before I do anything though

Do you want me to send you a video of the set up?

Just so you know I've got some stuff properly placed

[steady sorrel]

no youre good

[dense tundra]

Kk

I'll try to plug the other end into the back

Yeah we've a problem-

[steady sorrel]

I'd also recommend following elgatos video I posted to ensure its setup the way they expect it to be too :D

[dense tundra]

I'll check that out before posting rq

I've detected the problem

So you remember the other end of the USB c cable you told me other end needed to be plugged into my computer

[steady sorrel]

I do...

[dense tundra]

I have 2 blue ports inside but the cable is too big to fit 💀

[steady sorrel]

maybe send a photo of what that looks like

[dense tundra]

Sure

For comparison the one on the right fits inside one one of the blue compartments

Different models

[steady sorrel]

this is where the other end of your usb cable from your hd60x should be input into your pc, but from the looks of it I'm not sure that PC has the required graphics capability needed...

the other photo you posted is an hdmi cable and a usb cable... the hdmi should not be going into your pc

[dense tundra]

I have one hdmi plugged into my Xbox because I thought it was going to need to connect to the capture card and then send the signal to the pc

The other two hdmi cords(input and output) are already in the card

[dense tundra]

I think this is where I should check my computer settings to see if it would operate at all

[dense tundra]

I've tried putting it there and it doesn't fit

[steady sorrel]

Okay, is that not the USB cable supplied with your HD60x? if thats the end of your middle cable currently connected it appears its a UBS C type connection (not the same as the cable supplied with the HD60X to my knowledge

[dense tundra]

I've only used the cables that were in the boxes

[dense tundra]

Yeah the type c is already plugged into the middle

[steady sorrel]

does the other end match the type on the right (blue)

[dense tundra]

Wait hold on

[steady sorrel]

its hard to tell if this is the other end sorry

[dense tundra]

The blue picture you posted here fits in the back I realized that the(blue one) I had plugged in the front of my pc should have been in the back

[dense tundra]

This is the other end of the USB c cable

[steady sorrel]

Right, okay, and its a blue usb 3.0 type (not usb c) correct?

that should fit into either of the two blue usb ports on your pc, that all being said, you'll have to see if it runs on that box because a dedicated GPU appears to be required for the HD60X

couldnt hurt to try it though

[dense tundra]

It's not blue- but it's on the other side of the USB c cable so it should work

The cable that came with the box

[steady sorrel]

did you purchase brand new?

[dense tundra]

Yes 200$ on Amazon

Not used or refurbished

[steady sorrel]

okay good, interesting it isnt blue inside but ok

[dense tundra]

Brand new

[steady sorrel]

cool, plug it into the blue port, boot up your pc and see if you get anything out of it. Just to recap we're setup like this:

[dense tundra]

YESSAAAAAAAASS

YESSSSSSSSSSSSS

[steady sorrel]

https://tenor.com/view/huzzah-frazzled-gif-5544331

lul

I'm assuming everything is working

[steady sorrel]

that looks like xbox stuff

[dense tundra]

IT WORKS

[steady sorrel]

awesome, okay well now youre setup, if youre seeing any kind of lag/stutter/screen tearing its likely because of the GPU stuff I mentioned, your PC may struggle to keep up, (I dont know the specs on it, could be perfectly fine too)

[dense tundra]

How do I check the specs?

I'm pleased with the results so far seems to be doing okay

[steady sorrel]

nice, well I can tell from the photo you posted there isnt a dedicated graphics card installed, its just the on-board graphics with your motherboard so nothing much to check honestly, but if you run into hic-cups thats likely the first thing that needs to be considered, upgrading the PC

[dense tundra]

The Xbox screen goes off if you don't move it

It darkens the screen if you don't play basically

It'll be a good start though for sure thanks!

Once I get some cash though I'll definitely upgrade but for now this'll do for me

[steady sorrel]

yup! hopefully you can manage to record a bit or stream if thats what youre trying to do, best of luck!

[dense tundra]

Thanks a lot man!

[dense tundra]

Does it matter which 3.0 usb I buy?

I share this usb with someone else so I'm just gonna get the 3.0

[steady sorrel]

What do you mean? You shouldnt need to buy anything or are you asking about getting a second cable?

https://www.elgato.com/us/en/s/spare-parts?category=capture

You can get additional official Elgato cables here if you want

@dense tundra

[warped ledge]

it does matter, you want to make sure it meets the specs require to have the capture card work.

[drifting scarab]

Im here again tryna fix my issue

My card is a HD60 S+

Basically my first issue which is that when I try capturing 1080p the frames drop like crazy

My second issue is that when I use the output cord, it kinda just stops capturing and wont send the signal through

If you know a fix pls ping me

[dense tundra]

Wait nvm 👀

[dense tundra]

I do have the 3.0 I just meant hdmi

[rapid gyro]

Ok So I have a question about the capture cards can this elgato HD60 Pro fit in My new motherboard

Or do I need to get a newer one ?

Because it doesn't have the ports of original one that my current motherboard have. n not the new one

[grim kelp]

try looking up your motherboard specs. id assume any motherboards made in the last few years will have the slot

[warped ledge]

hdmi standard is usually 2.0 or with vrr 2.1 depending on your capture card those cables would be fine.

[warped ledge]

I have the Z790 with a 4K60MK.2 works fine as for the HD60 Pro I think it has EOL already. Might want to wait a bit longer and see what Gamescon reveals. I’m still hoping for a PCIE 4K120 HDMI 2.1 card. 🤷🏻‍♀️

[dense tundra]

Got you thanks

[rapid gyro]

it only has these 3

[warped ledge]

try the lowest one. see if it works

That’s where I have mine

[rapid gyro]

I see What you mean I was really thinking the same thing too. Cause I'm gonna build this computer in a few weeks. I would hate to find out that I will have to get a new capture card if. it doesn't work, so hopefully that lower part works.

[warped ledge]

it should

[rapid gyro]

It should be fine, cause I'm using Full tower case.

So there should be. breathing space

[warped ledge]

just make sure you check the product pcie format for both

[warped ledge]

did the same with my berserker case, granted if corsair made a similar case I’d swap.

[rapid gyro]

This is the full tower case

[stoic canyon]

so uh

turns out my elgato is just broken

so thats fun

ill buy a 20 dollar amazon capture card next time

seems like a better investment

[steady sorrel]

@stoic canyon let me catch up on whats happening in your case real fast

From your videos I just watched you had that thing setup incorrectly from the get-go...

I'd highly recommend watching this video here and ensure youre setup correctly first: https://youtu.be/T_N4AmYKzV8?t=15

Also make sure all these system requirement are met:

your setup should look like this:

youre right this is a 3.0 cable but its not the one included with your cap card and its a different type of connection altogether on one end (dont use this type of cable):

[stoic canyon]

It was an issue with the capture card

I tried everything

I even found the original cord to the capture card

[drifting scarab]

Im here again tryna fix my issue

My card is a HD60 S+

Basically my first issue which is that when I try capturing 1080p the frames drop like crazy

My second issue is that when I use the output cord, it kinda just stops capturing and wont send the signal through

Extra info: Im running a ryzen 3 n a nvidia geforce 1660 with 16 gb of ram

If you know a fix pls ping me

[drifting scarab]

soo another issue

my 4k capture utility doesnt have the edid settings

full updated

[naive copper]

Device: El Gato HD60X, PS5, PC
Software & Version: Obs Studio 29.1.3, 4K Capture Utility 1.7.10
Windows Version: Windows 10
Console/Dual PC: PS5 streaming to console
Question/Issue:
I have 2 questions that I think are fairly simple but I can't figure them out. My Elgato source on OBS will not display my game and I can only hear console audio if I have 4K Capture Utility open but before I updated my PC I could hear both console and PC audio at the same time without OBS or 4k Capture Utility open. So basically how can I display my console screen on OBS and how do I fix my audio how it used to be?

[serene loom]

Anyone know why no matter what I do it's a black screen and it says channel is open

I have dual pc. Setup

With internal capture card

[hazy raptor]

Hey umm, idk how to fix this. Just had my HD60 X today, think I've set it all up and this happens

[gaunt wyvern]

set game to windows full screen to see if it makes a difference

[steady sorrel]

https://youtu.be/mYgcoUG-MvE?si=mhSoPS13Z6Hxpye3

Make sure that’s all good to go first.

Looks like a bad connection from the HD60X to your monitor cause your source in obs seems fine

[stray drum]

so from my capture card to my tv randomly my screen will turn black and come back. ive tried changing hdmi cables to my tv from the card but still having issues, in my capture software though it doesnt seem to have any diconnects, any ideas how to fix this or is my card going bad?

[deft lantern]

Hey legends! I’m having some issues with my series S and X consoles. When I connect them to the HD X I don’t have the option appear on the Xbox consoles for 2K output which is the native output of my monitor. Is there a way to fix this that is known?

[vague nymph]

Hello! I'm not sure if I should be asking this question here, or in #wave-audio
In any case, I'm trying to do some research before I buy any equipment, and I have a question.

Can the Wave3 be used to add my voice to the video a HD60x is capturing?
Ideally, I'd like to be able to hear my game through my headphones, record my commentary into the mic, and have the HD60X be able to record both. Possibly while using WaveLink to help balance it all out.

Is this possible? If so, do I plug my headset and Wave3 into the chat link, then the HD60X, or is there some other configuration I need?

Or should I forgo the Wave3 completely and just use the chat link cable with a different mic?

[versed pulsar]

I have a problem where my streaming pc freezes only while recording with the HD60 X is there any weird fixes to this? I have tried so many things including the simple plugging it back in, updating drivers, ect... HELP

[lost anvil]

does anyone have the chat link pro and is it worth getting?

[warped ledge]

yes, it great for console gaming with analog audio to hear your game party, and capture their audio. you will need a separate mic for your live stream though.

[warped ledge]

can you give more details please?

[warped ledge]

this should help you https://youtu.be/mYgcoUG-MvE?si=mhSoPS13Z6Hxpye3

[deft lantern]

That was the 1st thing I checked as I saw it on a previous response

[lost anvil]

alright I just ordered one I had the old chat link and the buzzing noise is kinda annoying I know it due to the controller being pluged into the console but I have dualsense edge and the battery is really bad

[versed pulsar]

@warped ledge So i just got the HD60 X and it seems to work fine, but midway through recordings (usually 10-20 min in) it freezes my streaming pc. My pc is a NVIDIA GeForce GTX 1650. Is that not strong enough for the hd60 x?

[grim kelp]

This is what im looking into atm. I use a wireless headset that doesnt have an aux port on headset and one draw back to sending audio to pc is no game chat or party chat on the ps5 if i connect to pc. I want to hear the twitch alerts/sounds on top of the game stuff but not having much luck researching.

[exotic canopy]

Can the elgato chat link cable work with EVGA xlr1pro capture card?

[warped ledge]

not sure

[warped ledge]

did you check to see if it met your pc specs as a requirement?

[dense tundra]

Happy to said there is no delay in my recordings

Audio works just fine

[steady sorrel]

Yay!

[dense tundra]

Gonna use shortcut to edit my videos just gotta learn em

[versed pulsar]

@warped ledge I honestly have no clue how to tell if I meet the requirements im not gonna lie lol

[warped ledge]

the site will tell you the requirements.

[deft lantern]

Got any other suggestions??

[warped ledge]

possibly. let me check a few things

[deft lantern]

Thank you

[sick bison]

Hey guys, so I installed my 4k mk 2 into my pc and my motherboard refuses to turn on

[steady sorrel]

Did you discharge the static in your body before messing around with it all?!

[sick bison]

Yes, we were just testing it to see if it would work

But we haven’t done any tinkering while it was on

[steady sorrel]

Does it boot up when you remove it?

[sick bison]

We haven’t tried that yet