Problem getting into game | IRONSIGHT | Page 1

proud warren Sep 24, 2023, 1:22 PM

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After login and entering the main menu, i instantly get disconnected from server. need help :c

little marsh Sep 25, 2023, 1:23 AM

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Hello Pancakes can you please let me know your callsign/

proud warren Sep 25, 2023, 5:20 AM

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callsign is PancakesNwaffleS

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level 299

little marsh Sep 25, 2023, 6:40 AM

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Is there any error message that appears when you try to login?

proud warren Sep 25, 2023, 7:01 AM

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it says disconnected from server

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i treid deleting the game and reinstall

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then it says the same thing

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but if a new account

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then its ok

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its just my main acc which is having problems

little marsh Sep 25, 2023, 7:14 AM

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When did the issue start occuring?

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And when was the last time you tried to connect?

proud warren Sep 25, 2023, 10:10 AM

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it started after the update

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last i tried to connect was a few days ago

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3 days ago, somehting like that

little marsh Sep 26, 2023, 1:15 AM

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Can you please attempt one more time and send a message here when you do? If our team is able to know the precise time of your most recent login attempt they can review the logs and assess the situation.

proud warren Sep 26, 2023, 5:54 AM

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okie

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i will do that now

little marsh Sep 26, 2023, 5:57 AM

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The game is currently down for maintenance, the servers should be back up in roughly 3 minutes

proud warren Sep 26, 2023, 5:59 AM

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okie dokie

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Brilson

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youre so active

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how i wish there is a 5 star rating for customer support

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thats amazing

little marsh Sep 26, 2023, 6:00 AM

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😊

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The server should be online again now 👍

proud warren Sep 26, 2023, 6:00 AM

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eyyyyy

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im back!!!!

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finally

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thank you so much Brilson! ❤️

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hehehehehe

little marsh Sep 26, 2023, 6:01 AM

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The issue is no longer present?

proud warren Sep 26, 2023, 6:01 AM

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so far i can see my character

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before

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all i see was 0 for all statistics

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now

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its back PogChamp

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😄

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if there is any issues, i will for sure contact you

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thank you so much for the support ❤️

little marsh Sep 26, 2023, 6:02 AM

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🥳 Glda to hear it is solved. Sorry for the inconvenience

proud warren Sep 26, 2023, 6:03 AM

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ok

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i got disconnected from server

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xD

little marsh Sep 26, 2023, 6:03 AM

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Hmm

proud warren Sep 26, 2023, 6:03 AM

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lemme try login again

little marsh Sep 26, 2023, 6:03 AM

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I will have one of our team look into your connection.

proud warren Sep 26, 2023, 6:03 AM

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okie dokie

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i made another account and didnt have any problems

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just this main account

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T_T

little marsh Sep 26, 2023, 6:06 AM

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I will let you know as soon as I hear back from the team. They are looking into it currently.

proud warren Sep 26, 2023, 6:07 AM

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okie

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yeap, i was able to enter a match and got disconnected from server again

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no rush bro, im gonna play on the other account for the time being

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❤️

little marsh Sep 26, 2023, 9:43 AM

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Hey Pancakes, the team is wondering if you use a wireless or wired internet connection?

proud warren Sep 26, 2023, 1:49 PM

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wireless

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sorry for the late reply

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just got back from work

little marsh Sep 27, 2023, 1:18 AM

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Would you be able to test a wired connection to see if it is related to the issue? After looking into it, the team was not able to find any abnormalities that would be causing the issue and it appears as though you are simply losing connection.

proud warren Sep 27, 2023, 3:48 AM

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ok, imma try it

#Problem getting into game