#can't connect to server

45 messages · Page 1 of 1 (latest)

hollow prawn
#

I tried to connect, sadly it "loads" then boots me to the original home screen. I did all the steps recomended with no cluck. it kind of reminds me of when epic servers when down and we lost our AC verification for a while.

wispy ruin
#

Are you still having issues?

hollow prawn
#

my friend is also having the same issue and we tried everything ever since this update we been locked out of official servers only and none of us use multibox or anything

#

it goes to the loading screen to conecct to sanctuary loads for a bit then back to the main page

hazy lichen
#

You may have already tried these, but jut to be sure, Im going to have you try 3 things.

  • verify your files
  • either sign out/swap accounts on Steam, or force-close Steam, (either one will force Steam to reset its handshake)
    If neither of those works
  • Force reinstall EAC (instructions in the pinned thread in #1115045077870444574 )
hollow prawn
#

tried all that hon

#

i even re-installed to see if that will fix it but nothing it just continues this loop

#

i can stream it for you if you want to see exaclly

hazy lichen
#

When you reinstalled it, did you make sure it was being installed on an SSD?

hollow prawn
#

yes

#

all my drivesa are SSD

#

its so odd cause it worked fine a week and a half ago now its looping

#

kind of reminds me of when the EAC went down and you could not connect

hazy lichen
#

Have you tried clearing your EAC cache?

hollow prawn
#

aye

#

i been working on this for a week now, i don't think i am false banned, not sure whats going on. this EAC update really kicked me in the face with being able to log on

hazy lichen
#

You'd get a notification screen for a ban, and all officials share the same banlist, so we can cross that one off

hollow prawn
#

hmm this is so odd cause i have a group of 10 i play with and we are all having the same issue

hazy lichen
#

Is it just sanctuary? Or are you having trouble with other NA servers?

hollow prawn
#

let me try another official

#

i know i can hop on unofficials

#

sanc only

#

i got on flaming falls no issue

hazy lichen
#

Okay, so thats likely not Steam's inbuilt ping filtering.

hollow prawn
#

sanct is my best ping server at 84 while flame was 120

#

im not sure what else to try

hazy lichen
#

You reinstalled recently so you wouldnt have the borked file either...

Connecting to the servers is a three program process between the game itself, EAC, and Steam. Youve reinstalled two of them, and the third is connecting to other servers just fine. Best I can think of with my limited knowhow is clearing the steam download cache out of paranoia, make sure there isnt something tripping it up in there.

quasi flame
#

im having the same issue right now

#

can only join unofficial servers too

hazy lichen
#

Just to double check?

quasi flame
#

All but force reinstalling EAC, since I just stumbled upon this when I was playing 20minutes ago. I'm trying to swap accounts and logging on my alt

hazy lichen
#

Not being able to connect to a catigory of servers, say a certain country, not being able to connect to officials, usually thats the EAC's fault, and reinstalling EAC usually fixes that one.

quasi flame
#

@hollow prawn where are you from?

hollow prawn
#

usa

quasi flame
#

and I'm from teh netherlands

hollow prawn
#

ah

quasi flame
#

i restarted my pc and now it works

hazy lichen
#

This one is mostly for servers not showing up, but sometimes Steam sends enough pings per minute to end up slowing your connection far enough that connecting becomes a problem. If your ping is something like 84, its probably not that, but ill add it regardless.

  1. Adjust Steam server ping settings
    a. With the game closed, go to the Steam window
    b. Click the Steam menu in the upper left
    c. Click Settings, then the 'In Game' tab
    d. Adjust the Max Pings per Minute to a lower amount (500 works for me)
    e. Recheck servers ingame.
hollow prawn
#

k ill try once i get back home and ping if it works or not

hazy lichen
#

Glad to hear it!!

hollow prawn
#

might wanna add that to the tech support for ppl having the loop issue. jsut to help out

quasi flame