#🦋completed-bug-reports
kindred wadiBOT
- Device Type: VIVO IQOO Z10R RAM 12GB
- OS Version: origin os 6
- Platform: Android
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: friendship tree bug. almost in every action.
skykids get blend each other for using friendship emote .
After the friendship emote was canceled, Skykids couldn't move. - Additional Info: can't cancel friendship emote movement
Report ID: 6a084999d6ca257ad78962d0
kindred wadiBOT
- Device Type: 荣耀Magic7
- OS Version: Android 16
- Platform: Android
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: After starting the new quest in the season, my avatar is locked and can only face one direction
It can still move other ways, but the body is locked facing one direction - Additional Info: Was playing with a friend and they did not have the same problem on their end when they did the quest
Report ID: 6a087208d6ca257ad7896328
kindred wadiBOT
- Device Type: lenovo ThinkPad x270
- OS Version: Linux ubuntu
- Platform: PC
- Sky Version (Build Number): 2325290 22892885
- Bug Description: My game keeps crashing with no warning and no apparent trigger. It's happened 3 times in the last 24 hours in different realms during different activities
Steps to reproduce: log in and start playing
Result: game crashes after a while
Expected result: game functions until I quit
- Additional Info: I updated both my steam Linux runtime and my sky application after my game crashed twice earlier today, and it still happened afterwards.
I also forgot to include the specs of my computer earlier:
Intel i7 cpu
8.0gb memory
Intel 520 graphics card
OS: Linux mint 22.3 cinnamon 64bit
The past few days my keyboard controls in sky have also been getting stuck, only in sky game
Report ID: 6a087c56d6ca257ad789632e
kindred wadiBOT
- Device Type: Motorola Moto G56 5G
- OS Version: Android
- Platform: Android
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: I can't login to my old Sky account because the game freezes and stops responding when I select the logging into an existent account button.
- Additional Info: After a while of not using Sky, I reinstalled it and tried to log back into my account of three years. When I pressed the logging in method, it freezed and the game stopped responding (although I could still hear the ambience noises)
So I tried clearing both data and cache. It didn't work... And now it freezed when I said No to the 'Are you new to Sky' question at the start. I waited for about 15 minutes for it to unfreeze and then I gave up.
I hope the devs fix this soon... I miss my accounts...
Report ID: 6a08da582c33af86297e94e7
kindred wadiBOT
- Device Type: I play on a ZTE RedMagic 10 pro
- OS Version: Android 16
- Platform: Android
- Sky Version (Build Number): 0.33.2.384474
- Bug Description: I can't log in to Sky in any way
-At the beginning of the game when I touch the "login method" button my screen freezes completely - Additional Info: -I can hear the sounds of Sky starting even when I exit Sky
-Sky gets stuck after that
-I've had the same bug for months and I've already reported it several times, TGC hasn't done anything
-All this happened since May 25, year 2026
-None of this had happened before, before I was doing very well
Report ID: 6a08f2ca2c33af86297e94e8
kindred wadiBOT
- Device Type: 기기 유형 : iPod Pro 10.5
- OS Version: iOS 17.7.10
- Platform: iOS
- Sky Version: 0.33.2 (384474)
- **Bug Description:**1. I discovered a glitch where the snow texture on objects in Valley of Victory is flickering. The flickering becomes more severe when I rotate the camera. I thought it might be a temporary glitch, so I tried reconnecting, but nothing changed (first video).
- I encountered an issue where the Seasonal Soul Node would not open. I had previously opened the node using the "Soul Companion" system, but even when I tried to open it with a Seasonal Candle, the node remained closed (second video).
- Additional Info: I have not discovered any other issues.
However, the texture glitch in Valley of Victory flickers more intensely the more I rotate the camera.
Report ID: 6a0937862c33af86297e94fd
kindred wadiBOT
- Device Type: Desktop, Intel Core i7-6700, NVIDIA GeForce GTX 1060 6GB, 16GB RAM
- OS Version: Windows 10
- Platform: PC
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: Unable to unlock fourth tier Items for the Carnival Juggler
-Steps to Reproduce: - Open Spirit tree
- Click on locked fourth tier
-Result: Tier does not unlock and I get a message reading "This moment can't be relived right now. Check back in 4 days"
Expected Result: Be able to unlock tier to get items - Additional Info: I had done the sprits friendship moment the day before and until today hadn't actually spent any candles in their friendship tree. Only brought them around with me to increase their friendship. I bought the spell on the first tier hoping that maybe it would fix things. It did not
Report ID: 6a0945032c33af86297e950c
- Device Type: iPad Air
- OS Version: iPadOS 26.4.2
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: Giant lamp carrying space manta on the 2nd to last of vault’s floor is not coming out when the cutscene ends
• Steps: - Finish the 4th floor and head up
- Finish cutscene and try to head to the manta
• Result: Manta is inaccessible, making it impossible to reach the final floor.
• Expected Result: Manta will fly out so we can light the lanterns and ascend to the final floor. - Additional Info: Potentially a cutscene error? I do not have cutscenes on but my friend does- we both saw the same problem. No players were able to reach the manta.
Report ID: 6a0945b52c33af86297e950d
kindred wadiBOT
- Device Type: ニンテンドーSwitch
- OS Version: ニンテンドーSwitch
- Platform: Nintendo Switch
- Sky Version: 0.33.2.384474
- **Bug Description:**When using Sustain instruments, if you press a note button while holding down another note button, the buttons become unresponsive starting from the 16th button. This issue could not be reproduced on iOS.
- Additional Info: We have confirmed that this issue occurs with the saxophone, violin, and electric guitar. We do not know about other instruments.
Report ID: 6a0959b52c33af86297e9511
- Device Type: Nentindo switch
- OS Version: 22.1.0
- Platform: Nintendo Switch
- Sky Version (Build Number): 0.33.2
- Bug Description: The moon is gone in isle of dawn in the season of passage location all that is visible is a purple light no moon please bring the moon back
- Additional Info: No
Report ID: 6a0959c12c33af86297e9512
kindred wadiBOT
- Device Type: Playstation5
- OS Version: Up to date as of May 16th, 2026
- Platform: PlayStation
- Sky Version (Build Number): 1.73
- Bug Description: Cannot take a picture for the second quest of Season of Moments due to conflicting action buttons. — Go to season of moments guide, start the second quest, grab camera. There is two icons both needing the R2 (action control) button. — The nightbird action takes precedent over the capture image action, making it impossible to finish the quest.
- Additional Info: I have not relived the nightbird whisperer memory.
Report ID: 6a09618f2c33af86297e9516
kindred wadiBOT
- Device Type: PlayStation
- OS Version: PlayStation 4 (13.02)
- Platform: PlayStation
- Sky Version (Build Number): 0.33.2.384474
- Bug Description: I cannot log on to sky
- Steps to Reproduce:
- open the sky application
- the intro song plays and camera moves forward like normal until the sky logo doesn’t go away. My character doesn’t load, it’s a moth standing with the sky logo screen stuck.
- after waiting a while just an error message pops up over and over. Error communicating
- Result: I can’t do anything, I can’t play that game, can’t do my dailies, can’t get candles for the next ts.
- Expected Result: to be able and play a game… not be locked out of the game. I want to be able and gather the stuff I paid for with the season pass, and I want to be able to discover the realms of sky.
- Additional Info: I have no idea
Report ID: 6a096b222c33af86297e9518
kindred wadiBOT
- Device Type: Nintendo Switch MOD. HAC-001(-01)
- OS Version: 22.1.0
- Platform: Nintendo Switch
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: I collected all the wax from the candles in Aviary Village when I played during 6:00 AM PST. I closed the game after doing daily quests, and left my console on sleep mode until I started the game again at 8:07 AM. The candles in the village are lit again with wax to collect. My candle meter is consistent with the amount of wax I collected earlier today. When I approach the candles, the wax is collected but does not add to the amount in the meter.
- Additional Info: Probably just a server snafu but here's a report regardless.
Report ID: 6a09dc692c33af86297e9534
kindred wadiBOT
- Device Type: Vivo Y20i
- OS Version: Android 11
- Platform: Android
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: I have finished my dailies, but not the candle run. Also manage to finish the today's season quest. Finish eden run too. But when I got revived, I collect some winglights in the isle of dawn then suddenly my device immediately exit the game and when i relogin, I was about to teleport on my alt then there's a pop up server error
Steps:
- clear cache of the game
- login again
- teleport to alt
- got server error
- Additional Info: I hope you fix the bug in our constellation. I am litting friends but then have lit them again. Also there's a server error, whenever litting up friends in constellation.
Report ID: 6a09f2842c33af86297e953a
kindred wadiBOT
- Device Type: Realme note note 60
- OS Version: Android 15
- Platform: Android
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: There's this area in the starlight desert where the spirit named gloating narcissist is found. It's a seasonal spirit and I did the process of unlocking it and after I was done unlocking the memory the pink light hovered near the statue without going in it leaving the memory unfinished and grayed. I tried to go home and go back to the area. I redid it and it did the same thing again.
- Additional Info: It never happened before 😭 so I'm unsure how it happened or what might be causing it.
Report ID: 6a09fa4ca5b7a69d65f62194
kindred wadiBOT
- Device Type: iPhone 15 Pro
- OS Version: 26.5
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: I have a few friends in my constellation that I cannot light anymore. Or rather, I can light their stars in my constellation, but a minute or two later they appear unlit again and they arenever shown as online anymore. For three of them, I thought that was because they might have stopped playing completely and maybe even deleted their account, but for one friend where it started to happen recently (I nicknamed them. "Merle") I am 100% sure that they are still playing. I see the outfit of their skykid change when I click on their constellation star, but if I try to light their star or send them a heart, it resets after a few minutes. I also never see them shown as online anymore. If you can, please fix this. I do not have any other contact information for this friend, other than sky.
- Additional Info: The first thre friends this started to happen with, stayed unlit after I took a long break from sky (multiple seasons) so I figured they stopped playing as well. The last one (Merle) stopped lighting up a few weeks ago for no reason. I assume that is a bug at least? The only other option I thought might be plausible is, that they removed me from their friend list, but if that was the case then why does the game not tell me that and leave me in this Limbo state? So I assume this is a bug.
Report ID: 6a0a2d8ca5b7a69d65f6219b
kindred wadiBOT
- Device Type: iPad 7
- OS Version: iOS 18.7.9
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: The Airship music sheet is off key
Play the music sheet
- Additional Info: It’s incorrect on every instrument type.
The issue is not exclusive to my account or device, my sibling is experiencing the same problem on PlayStation
Report ID: 6a0a3180a5b7a69d65f6219d
kindred wadiBOT
- Device Type: Intel Core i9-14900KF, NVIDIA GeForce RTX 4080 Super, 11GB used of 32GB 4400MHz DDR5 RAM, SSD 2TB
- OS Version: Windows 11
- Platform: PC
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: The "Airship" music sheet from Season of Carnival is off key.
Steps to Reproduce:
- Unlock the "Airship" music sheet from Carnival Puzzle Director
- Play the sheet on any instrument
Result: Musical instruments' notes are not in the same key as the backing music.
Expected Result: All musical instruments should be in the same key as the sheet's backing music.
- Additional Info: This happens regardless of if the volume slider for music is on or off.
Report ID: 6a0a555ca5b7a69d65f621a3
- Device Type: iPad Pro 11-inch (M4)
- OS Version: iOS 18.6.2
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: just had the 3rd split in one play session. and it quickly followed the second one. this is too many! I don’t want to split from my friends! ugh!
steps to reproduce:
1.) play the game with friends, as is intended.. - Additional Info: the last 2 splits happend during granny and just after granny.
Report ID: 6a0a5697a5b7a69d65f621a4
kindred wadiBOT
- Device Type: iPad Pro 11-inch (M4)
- OS Version: iOS 18.6.2
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: split (again)from friends
1.) play together with 2 friends
2.) we just took the boat from prairie cave to prairie peaks and we split.. - Additional Info: this was the 4th split today
Report ID: 6a0a5a7ca5b7a69d65f621a5
- Device Type: iPad Pro 11-inch (M4)
- OS Version: iOS 18.6.2
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: had another slit, 2 friends, we were just standing in prairie peaks after collecting dye there
- Additional Info: 5th split of the day, quickly followed 3 more.. all in one hour
Report ID: 6a0a5bf7a5b7a69d65f621a9
- Device Type: iPad Pro
- OS Version: 26.4.2
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: When trying to play the piano while having a guitar equipped, the animation that plays is incorrect. The skykid equips the guitar instead of sitting at the piano. While playing, the animation changes between the guitar and piano. The sound is piano which is expected.
How to reproduce-
Place piano, equip guitar, try to play the piano.
- Additional Info: This could have something to do with the piano being set up in the nest? Idk.
Report ID: 6a0a5cdfa5b7a69d65f621ab
- Device Type: iPad Pro 11-inch (M4)
- OS Version: iOS 18.6.2
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: had another 2 splits just at home with 2 friends, after second one just now we were also reconnected so there is that.
I had just restarted the game because we experienced 5 more splits previously.. what is up?! I’m so tired of this! - Additional Info: -
Report ID: 6a0a5d66a5b7a69d65f621ac
- Device Type: Samsung Galaxy S25
- OS Version: Android 16
- Platform: Android
- Sky Version: 0.33.2 (384474)
- **Bug Description:**ㅤ
- Steps to Reproduce: Log in to Sky and join a friend.
- Result: Server splits occur very intermittently.
- Expected Result: Server splits should not occur at all, or they should occur much less frequently than they do now.
- Additional Info: I’ve been playing for about an hour so far, and despite my friend and I having very good network conditions, we’ve experienced server splits more than 10 times. In severe cases, even after rejoining my friend, a server split occurs again within about 1–2 minutes or 10 seconds.
Report ID: 6a0a5dbda5b7a69d65f621ad
kindred wadiBOT
- Device Type: iPhone 14pro
- OS Version: iOS 26.3.1 (a)
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: While candle running with my 3 friends we started experiencing repeat server splits where we would suddenly all be on separate servers. At first it was every 10 minutes or so then game became unplayable as it occurred every 60-90 seconds. Happened over 6+ times in short period. During split in elevator ended up in strange distorted area
- Additional Info: No
Report ID: 6a0a6548a5b7a69d65f621af
kindred wadiBOT
- Device Type: iPhone 6
- OS Version: iOS
- Platform: iOS
- Sky Version (Build Number): 0.33.2(384474)
- Bug Description: I don’t seem to have the first three carnival rewards: challenger ball dispenser prop, target prop, and token prop. The guide says I have them and can find them in the looks shrine but they are not there and I can’t recollect them
- Additional Info: No sorry
Report ID: 6a0a6d97a5b7a69d65f621b0
kindred wadiBOT
- Device Type: PC
Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz
16.0 GB RAM
NVIDIA GeForce RTX 2060 6GB Intel(R) UHD Graphics 128MB - OS Version: Windows 10
- Platform: PC
- Sky Version (Build Number): 33.0
- Bug Description: My favorites keybind does not work.
Steps to reproduce:
Holding Z or Middle key
Restarting
Changing Keybind
Result: No favorites page
Expected result: Favorites Icons appear - Additional Info: Unfortunately I have no further ideas on how to proceed.
Report ID: 6a0a73c2a5b7a69d65f621b2
kindred wadiBOT
- Device Type: iPhone 13
- OS Version: IOS 18.2
- Platform: iOS
- Sky Version (Build Number): 0.33.2.384474
- Bug Description: I am getting continuous server splits and occasionally sever error pop up. It’s been really bad as of late and today is the worst I’ve seen this issue.
- Additional Info: No more information
Report ID: 6a0a835d47c8299a677be959
kindred wadiBOT
- Device Type: Samsung Galaxy S25
- OS Version: Android version 16 | One UI 8.5
- Platform: Android
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: Seeing splits are currently happening at an unprecedented rate. I usually will split maybe 2-3 times a play session but it has been happening every couple minutes.
- Log into sky
- Try to join friends
- When by friends, I will split to other friend servers and back, ping ponging between them, or just generally split more often than usual.
- Typically, this doesn't occur
- Additional Info: That is just one instance of me splitting. I've lost count at this point, and have just quit playing for now.
Report ID: 6a0a880d47c8299a677be95d
- Device Type: Galaxy A32 5G
- OS Version: Android 13
- Platform: Android
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: Crashed so hard it reset my phone
-log in
-do dailies
-warp to the starlight desert for the last quest
-try to fly to the flag
-start lagging
-freeze for a minute
-move a little bit before screen goes black and getting kick out of the game
-wait for a few moments before my phone restarts itself out of nowhere with no input from me - Additional Info: I've experienced crashes so many times that I have given up on reporting every repeated crashes I get in a single day since it looked like this will never get resolved. But since this crash cause my phone to reset by itself, I feel like this needed to shared
Report ID: 6a0a89c947c8299a677be960
- Device Type: iPad Pro
- OS Version: iPadOS 26.4.2
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: i am being server split excessively. every couple of minutes, i will be split out of a server and then merged into a new one— oftentimes without the people i had been playing with.
server splits are pretty normal, but this is really excessive and made attending geyser difficult. i even missed burning a round of darkness because of an extremely untimely merge.
i expect to be able to play the game with only a few server splits every now and then.
- Additional Info: i don’t know why this is happening, i just want to stop splitting every minute, it’s really inconvenient
Report ID: 6a0a8b5647c8299a677be962
kindred wadiBOT
- Device Type: Lenovo IdeaPad1
AMD Ryzen 5 5500U, AMD Radeon Graphics, 8GB - OS Version: Windows 11 Home
- Platform: PC
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: The servers are splitting me and my friends with an unusual frequency
- Normally, I barely split servers. At best, it's once or twice. But I have been split SIX TIMES NOW. Three times right before grandma's, and THREE TIMES WITHIN A MINUTE in my friend's nest. It's gotten to the point where my friends and I decided to quit playing for the rest of the night because the splits are making the game unplayable for us.
- Additional Info: N/A
Report ID: 6a0a92c647c8299a677be964
kindred wadiBOT
- Device Type: Device type: Windows PC
Operating System Version: Windows 11
Sky App Type: Sky: Children of the Light (PC)
Version of the Sky app: 0.33.2.384474 R1285c975
Sky ID: [SKY ID REDACTED]
Description of the problem:
When I am at the Hidden Forest temple, after the cutscene, the spirits I have collected get stuck and I cannot move on or complete the area progression.
How to reproduce:
- Go to the Hidden Forest temple
- Trigger the temple cutscene
- After the cutscene ends, the collected spirits become stuck and progression stops
Troubleshooting attempted:
I tried returning to Aviary Village and teleporting back to the temple to trigger the cutscene again, but the issue still happens every time.
- OS Version: PC Specs:
- CPU: 12th Gen Intel(R) Core(TM) i5-1230U
- GPU: Intel(R) Iris(R) Xe Graphics
- VRAM: 128 MB
- RAM: 16 GB RAM
- Storage: 475 GB SSD
- Platform: PC
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: When I am at the Hidden Forest temple, after the cutscene, the spirits I have collected get stuck and I cannot move on or complete the area progression. Steps to reproduce:
Go to the Hidden Forest temple
Trigger the temple cutscene
Result: After the cutscene ends, the collected spirits become stuck and progression stops
Troubleshooting attempted: I tried returning to Aviary Village and teleporting back to the temple to trigger the cutscene again, but the issue still happens every time. - Additional Info: no
Report ID: 6a0a9dac47c8299a677be96b
kindred wadiBOT
- Device Type: iPad Mini 5
- OS Version: iOS 17.6.1
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: Sometimes the game just freezes and naught can be done but close the app.
It has a higher chance of happening when opening menus, any music related interface most of all, or placing props, or tapping too quickly. The game just freezes.
Sometimes the screen freezes, and naught can be done for myself, but I can still see other people moving around.
This happens on my sister’s device as well, which is about the same amount of old/a year older than mine.
- Additional Info: Please look into optimizing the game for devices older than 5 years old. My device runs fine doing anything else. Of course, it has aged, but it runs sky perfectly fine. No lag or anything, yet it will sometimes do this sudden freeze. Please fix this, I don’t want to have to stop playing Sky :(
Report ID: 6a0ac1eae4f7525e1530612e
kindred wadiBOT
- Device Type: Motorola Moto G22,Android 12
- OS Version: Android 12
- Platform: Android
- Sky Version (Build Number): 0.33.2
- Bug Description: After May 10, 2026, the game started having serious performance issues.
Steps to Reproduce:
- Open on Android.
- Enter any portal, including the Old Home portal.
- Travel to another realm or area.
- Play for a few minutes.
Result:
- The game frequently freezes when entering portals.
- Severe lag occurs in multiple areas.
- The game crashes and closes by itself after a few minutes.
- Recorded messages from other players and friends do not load or play.
Expected Result:
- Portals should load normally without freezing.
- The game should run smoothly as it always did before.
- The app should remain open and stable.
- Recorded messages should load and play correctly.
Additional Information:
-
Device: Motorola Moto G22
-
Operating System: Android 12
-
I have been playing since 2022 and was able to play at 60 FPS without these issues.
-
The problem began only after May 10, 2026.
-
I have already tried reinstalling the game, clearing the cache, lowering graphics and FPS settings, restarting the device, and switching internet connections.
-
The same issue also occurred when tested on a Samsung Galaxy S24.
-
Additional Info: Additional clues that may help:
-
I have been playing Sky: Children of the Light since 2022, and I have never experienced crashes or portal freezing like this before.
-
My Motorola Moto G22 (Android 12) has always been able to run the game smoothly, including at 60 FPS.
-
The issue started suddenly after May 10, 2026.
-
The problem occurs consistently in multiple portals, including Old Home, and sometimes in other areas as well.
-
Recorded messages from other players and friends do not load or play.
-
I have already tried reinstalling the game, clearing the cache, lowering graphics and FPS, restarting my phone, and switching internet connections.
-
I also tested the game on
a Samsung Galaxy S24, and the same issues occurred there.
- Because of these crashes, I am unable to play properly with my friends or collect candles as usual.
This issue appears to be related to a recent update rather than my device, since the game worked normally for years and the same problem happened on another phone.
Report ID: 6a0ad648e4f7525e1530613f
kindred wadiBOT
- Device Type: The daily tasks keep loading and they won't activate even though I keep pressing them, and I can't claim my cinnamon roll! I tried to stand and everything but it was just there like a statue... I'm on laptop and there's nothing wrong with it. It's in game
- OS Version: windows 11 version 25H2 (OS build 26200.8457)
- Platform: PC
- Sky Version (Build Number): 22892885
- Bug Description: I can't activate my daily tasks and I can't claim my cinnamon roll. steps to reproduce: Click on the daily task spirits as u normally would and claim the cinnamon roll as u normally would. Results: Daily tasks keep loading and cancel and my cinnamon roll is on the table like an item u can't interact with. Expected result: Tasks should pop up at the side of my screen but they don't do that rn, and my cinnamon roll should be able to dissapear and give me candle light.
- Additional Info: Nope! Idkkkkk! Sky has been weird lately with server errors and now this
Report ID: 6a0b00c0e4f7525e15306151
kindred wadiBOT
- Device Type: iPhone 16
- OS Version: iOS 26.3.1
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: I can't get wax
- Additional Info: It's stuck, I can't pick them up
Report ID: 6a0b2d7557bbbdbbc3d99aaf
kindred wadiBOT
- Device Type: AMD Ryzen 7 5700g with Radeon Graphics, AMD Radeon Graphics 2GB, 16GB RAM 2300MHz
- OS Version: Windows 10
- Platform: PC
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: I can't burn the darkness plant from the Turtle.
- Went to Sanctuary
- Waited for Turtle to come out
- Started burning darkness plants on it's back but we couldn't burn the big tree.
Expected result: collecting the wax - Additional Info: The plant changed color like they usually do but we couldn't burn it, it wasn't a network error, there were 5 of my friends plus the rest of the people in the same server experiencing the error.
Report ID: 6a0b38cd57bbbdbbc3d99ab0
kindred wadiBOT
- Device Type: Samsung S23
- OS Version: Android version 16
- Platform: Android
- Sky Version (Build Number): 0.33.2
- Bug Description: When at Prairie Rest, one of the spirit statues wasn't showing the spirit
It had a question mark and the base sky kid showing, not allowing to check the friendship tree - Attachment URL: #screenshots-and-videos message
- Additional Info: It's clear it's happened to more people than just me seeing the two other players reacting to it
It is at the right hand side where the small cave is
Report ID: 6a0b40bd57bbbdbbc3d99ab2
kindred wadiBOT
- Device Type: macbook pro
- OS Version: sonoma
- Platform: iOS
- Sky Version (Build Number): 0.33.2
- Bug Description: I did not acquire any wax today while doing candle run, as well as companion spirit made no progress for friendship tree
I went on normal candle run but did not gain anything
Result: no wax gained, no asking for goodbye after 20+ minutes
expected result : button asking to press to claim candles, and spirit ready to say goodbye - Additional Info: i only got wax at home
Report ID: 6a0b6103aa30d032a61afe66
kindred wadiBOT
- Device Type: Samsung Galaxy S21 FE
- OS Version: Android 16
- Platform: Android
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: Incorrect neck items display. Unsure if the issue applies only to necklaces/bows/scarfs and such or to tails aswell. I'm assuming it affects all neck accessories in general.
Steps to Reproduce:
- Find a closet and change your neck accessory to any pendants/bows/etc. for clearer demonstration.
Result: Incorrect neck accessory display. Appears to be misplaced slightly to the top-front.
Expected Result: Correct neck accessory display.
- Additional Info: -
Report ID: 6a0bd3b8aa30d032a61afe7c
kindred wadiBOT
- Device Type: Vivo Y18
- OS Version: Android 15
- Platform: Android
- Sky Version: 0.33.2 (384474)
- **Bug Description:**Some quests cannot be claimed in the 9-Color Deer Season Quest Guide, the Season of Performance Theater Quest Guide, the 2 Amber Quest, and the Season of Dreams Quest Guide
- Additional Info: None
Report ID: 6a0c12d4aa30d032a61afebd
kindred wadiBOT
- Device Type: iPad pro
- OS Version: IOS 26.6
- Platform: iOS
- Sky Version (Build Number): 0.33.2
- Bug Description: https://discord.com/channels/@me/1506242913711951943/1506244302995456021
- Additional Info: I’m only concerned about this specific hair cosmetic from Blushing prospector having bug issues with hair accessories .
Report ID: 6a0c3ffaaa30d032a61afede
kindred wadiBOT
- Device Type: Android
- OS Version: Android 11
- Platform: Android
- Sky Version (Build Number): 0.33.2
- Bug Description: When I tried doing the relieve quest it bugged
-enter game
-go grandma
-finish grandma
-go to that sprirt
-i made it to the third stage of relieving but it stuck there.
-tried 2 more times still stuck - Additional Info: Not sure no clue how it happened, it acted like a guiding spirit but refused to even appear
Report ID: 6a0c6de5aa30d032a61afefb
kindred wadiBOT
- Device Type: I am playing both PC and IOS.
iOS information: iPhone 15 Pro Max
PC information:
Processor: AMD Ryzen 9 9900X 12-Core Processor (4.40 GHz)
RAM: 32 GB
GPU: NVIDIA GeForce RTX 4070
Samsung SSD 990 PRO 1TB
- OS Version: iOS version: iOS 18.7.2
Windows version: Windows 11 (23H2) - Platform: iOS
- Sky Version (Build Number): 0.33.2 (263420)
- Bug Description: The emotes in the friendship tree are broken and do not work properly. The character avatars glitch, clip into each other, and the whole thing looks very weird. You can not leave without rejoining the game. This issue affects almost all emotes located in tier 4.
Steps to Reproduce:
Open the friendship tree with another player.
Look at the emotes located in tier 4 and use one of them.
Result: Avatars are glitched and overlapping strangely, and all emotes fail to work correctly.
Expected Result: The entire friendship tree UI should display correctly, and all emotes should function normally. - Additional Info: All I can add is that this only applies to the 4th tier emotes, and from my observations, it doesn't only apply to the "carry in arms" emote. It works fine, but everything else is broken. And not just with one friend, but with all the friends with whom I've leveled up the friendship tree, the same emotions are broken.
Report ID: 6a0c7993aa30d032a61afefc
kindred wadiBOT
- Device Type: ipad air 5th generation
- OS Version: ipadios 26.0.1
- Platform: iOS
- Sky Version (Build Number): 0.33.2.384474
- Bug Description: all friendship emotes excluding hugs are bugged, it makes you and your friend merge together in a weird way and for friendship, emotes where you have to move to stop the emote it does not let you stop it. You are stuck merged with your friend and the only way to stop. It is by offering your friend a hand and if you let go of your friend they get shot up to the sky.
- Additional Info: not sure, but you know that update where they fixed the shared space memory bug, ever since that rolled out the bug has occured
Report ID: 6a0c8234aa30d032a61afefd
kindred wadiBOT
- Device Type: Intel Core i9-14900KF, NVIDIA GeForce RTX 4080 Super, 11GB used of 32GB 4400MHz DDR5 RAM, SSD 2TB
- OS Version: Windows 11
- Platform: PC
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: Individual flying Children of Light from your favorites constellations that fly to the Light during the ascent to Orbit are missing their nametag.
Steps to Reproduce:
- Have several players in your favorites constellations
- Reach the section of Eden where you fly towards the Light during the ascent to Orbit
- In the second half of this segment, look for the individual flying children from your favorites friends constellations
Result: These children of light are missing the nametag indicating what friend it is.
Expected Result: The nametag indicating which friend is flying to the Light should always be visible.
- Additional Info: This has been happening for several updates. It happens to every favorited player child of light that is flying on their own, not the ones who are in groups of handholding children.
This feature was added alongside the update where the individual flying players began wearing their cosmetics. It broke just a few updates later.
Report ID: 6a0ccbe808c7fd6f0d86f79f
kindred wadiBOT
- Device Type: Intel Core i9-14900KF, NVIDIA GeForce RTX 4080 Super, 11GB used of 32GB 4400MHz DDR5 RAM, SSD 2TB
- OS Version: Windows 11
- Platform: PC
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: The player being interviewed was not visible on the stage. Only the developer and their chat messages were visible.
Steps to Reproduce:
- Entered the interview area a minute or so after it began
- Joined another server instance by pressing the warp button above a player's head
Result: I was not able to see anyone on stage except the developer, even though they were clearly in the middle of interviewing someone based on their current chat messages. The chat log only showed the developer's messages.
Expected Result: All players that are currently on the stage should always be visible.
- Additional Info: I'm not sure how to recreate this. Every subsequent interview had visible players and chat messages.
Report ID: 6a0cf14eb192fd19bd6fb979
- Device Type: Samsung Galaxy A36
- OS Version: Android 16
- Platform: Android
- Sky Version (Build Number): 0.33.3 (384474)
- Bug Description: I always server split from friends when traveling from butterfly fields in praire to the prairie village bell area.
Steps to reproduce:
- Travel with any number of friends from prairie butterfly fields into the prairie village area.
- Result: I server split without fail within 5-10 seconds
- Expected result: To travel through this specific transition portal without server splits
- Additional Info: It doesn't matter how we travel through the portal, I've tried multiple angles
Report ID: 6a0cf408b192fd19bd6fb97a
kindred wadiBOT
- Device Type: CPU - Ryzen 5 5600GT
GPU - Radeon RX 6600
16GB of ram - OS Version: Windows 11
- Platform: PC
- Sky Version (Build Number): 0.33.2.384474
- Bug Description: The music sheet that is included in this season (Airship) sounds very off, almost like the key is not matching the pitch it's being played at. I tried different instruments and not one of them sounded like a match with the key.
Expected result: I expect the instrument to match the key/pitch the song is at. - Additional Info: Whilst recording, I noticed that my skykid would stand when idle, even when they should be sitting at the piano.
Report ID: 6a0cfe22b192fd19bd6fb97f
kindred wadiBOT
- Device Type: I have had this issue both on pc,
- OS Version: I don't know my pc type, ive also had it on a pixel phone
- Platform: PC
- Sky Version (Build Number): 33.5
- Bug Description: When I use the level four prayer circle in the Vault of Knowledge and skip the cutscene my camera breaks and doesn't move, so I can't see anything
- steps to reproduce
play the Vault of Knowledge up to the fourth prayer circle when it should send you to the last section of the level with the ending shrine.
Pray at the circle on the moving platform.
Skip the cutscene of the platform beginning to move
Result - My camera breaks and it slowly zooms into the circle till I can't see anything
Expected result - My camera unlocks after a few frames and I am able to look around without issue - Additional Info: as far as im aware, it only happens when i skip the cutscene, but as long as i do, it ignores all other factors like device or being in a party.
Report ID: 6a0d13f0b192fd19bd6fb986
kindred wadiBOT
- Device Type: iPhone XR
- OS Version: 18.7.2
- Platform: iOS
- Sky Version (Build Number): 0.33.2
- Bug Description: Certain elder masks do not blink. Specifically the Hidden Forest elder mask and the Isle of Dawn elder mask. The Prairie elder mask and the Valley elder masks appear as normal.
- Additional Info: I can't determine the cause
Report ID: 6a0d463fb192fd19bd6fb994
kindred wadiBOT
- Device Type: iPhone 12
- OS Version: iOS 26.4.2
- Platform: iOS
- Sky Version (Build Number): 0.33.2
- Bug Description: Description of the Problem / How to Reproduce It:
When I request another player to ride my plushy mount and we use it for a while, the other player sometimes gets stuck in one place from their perspective. Their Sky kid appears frozen, while on my screen it still shows that they are riding the plushy normally.
This issue seems to happen randomly, but it may be triggered when entering another realm while using the plushy mount.
To reproduce:
- Use a plushy mount with another player riding it.
- Travel around or enter another realm.
- Sometimes the rider becomes stuck/frozen from their perspective, while the mount owner still sees them riding normally.
The only temporary fix is to stop using the plushy while still piggybacking the other player.
- Additional Info: This bug happens occasionally, not every time , but often enough to become frustrating during normal gameplay.
Report ID: 6a0d5a2db192fd19bd6fb99a
kindred wadiBOT
- Device Type: INFINIX X6725
- OS Version: Android 15
- Platform: Android
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: Timid Bookworm appeared at polluted geyser.
• Steps to Reproduce:
° Relive Rallying Thrillseeker's memory and light it.
° Fly down to polluted geyser
° Press open a boat message
• Result: Timid Bookworm appeared
• Expected Result: Just see the message on the boat.
- Additional Info: I don't know what could have made it happen. I was just running around the polluted geyser and thought of reading a message.
Report ID: 6a0d753bb192fd19bd6fb9a2
kindred wadiBOT
- Device Type: PC
Processor Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz (2.50 GHz)
Installed RAM 8.00 GB (7.83 GB usable)
Graphics card NVIDIA GeForce GTX 1650 with Max-Q Design (4 GB)
Intel(R) UHD Graphics (128 MB)
Storage 128 GB of 238 GB used
Device ID [SKY ID REDACTED]
Product ID 00325-82094-34602-AAOEM
System type 64-bit operating system, x64-based processor - OS Version: PC 64-bit system
- Platform: PC
- Sky Version (Build Number): 0.33.2.384474
- Bug Description: I am doing this report for my friend who is not on the Sky server. My friend has just installed and opened the game for the first time, and after finishing the flight tutorial and getting transported to the second part of tutorial their game crashes every time they look at the spirit. We have replicated this 6 times, tried changing the graphics and reinstalling the game, but it still crashes at the same exact part.
Steps to reproduce:
- Open the game for the first time
- Go through the initial tutorial
Result: The game crashes as soon as you look at the spirit.
Expected Result: The game should continue normally and not crash. - Additional Info: First of all, I have sped up one of the videos because of discord MB limit, i hope that isn't any problem.
We have considered it being a PC issue but my friend doesn't have any issues opening other steam games. We have tried to solve the problem as if it was a PC issue and it still didn't fix itself, so we have come to the conclusion it must be a bug.
Report ID: 6a0d918db192fd19bd6fb9ac
kindred wadiBOT
- Device Type: iPhone 16
- OS Version: iOS 26.3.1
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: I can't pick up wax
- Additional Info: Nope, sorry
Report ID: 6a0dadc9b192fd19bd6fba00
kindred wadiBOT
- Device Type: Samsung Galaxy S26
- OS Version: android 16
- Platform: Android
- Sky Version (Build Number): 0.33.2.384474
- Bug Description: My game keeps freezing.
- Steps to reproduce:
- There is no way to accurately reproduce as it happens very randomly> - Result: the game is frozen and i am forced to reboot the game
- Expected result: nothing should happen the game shouldn't freeze and I have done nothing to cause it to freeze
- Additional Info: No, but this bug has happened for around 5 or 6 times each day for a couple of days now
Report ID: 6a0dc902b192fd19bd6fbb16
kindred wadiBOT
- Device Type: -iPad
-IOS 26
-sky version 0.33.2 - skyid [SKY ID REDACTED]
-when playing Piano instrument it’s always standing and can walking. Someone can also sitting and start playing too
- OS Version: -iPad
-IOS 26
-sky version 0.33.2 - skyid [SKY ID REDACTED]
-when playing Piano instrument it’s always standing and can walking. Someone can also sitting and start playing too
- Platform: iOS
- Sky Version (Build Number): 0.33.2
- Bug Description: Playing piano instruments but still standing after sitting playing piano
- Additional Info: No
Report ID: 6a0e1e2fd90fdcbe33f7d314
kindred wadiBOT
- Device Type: Intel Core i9-14900KF, NVIDIA GeForce RTX 4080 Super, 11GB used of 32GB 4400MHz DDR5 RAM, SSD 2TB
- OS Version: Windows 11
- Platform: PC
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: When reliving the Twirling Champion memory, the sound effects for successfully progressing the memory were replaced with the sound effects used for progressing in a challenge shared space.
Steps to Reproduce:
- Entered Valley of Triumph and slid down the slope
- Joined the Twirling Champion's memory relive sequence after someone had collected just the first part of the memory
- Progressed through and finished the memory
Result: The sound effects for successfully collecting the parts of the memory were replaced with the sounds that play when progressing in a challenge shared space (collecting a coin or hitting a target). The memory finish sound was replaced with the challenge completed sound.
Expected Result: Spirit relive sequences should always use their normal sound effects for successful progression.
- Additional Info: I did not start or join a challenge at any point while in this server instance.
When I restarted the sequence immediately after this, the sound effects had returned to normal.
Report ID: 6a0e69b8d90fdcbe33f7d327
kindred wadiBOT
- Device Type: switch 2
- OS Version: 22.1.0
- Platform: Nintendo Switch
- Sky Version (Build Number): 0.33.2.384474
- Bug Description: i brought my spirit with me yesterday but even c after the whole day it hasn’t and won’t leave
- Additional Info: already tried rebooting, same spirit still with me
Report ID: 6a0eb74ed90fdcbe33f7d33f
kindred wadiBOT
- Device Type: iPhone16
- OS Version: iOS 26.5
- Platform: iOS
- Sky Version: 0.33.2
- **Bug Description:**My issue is with the friendship tree.
- Additional Info: The problem is that when using certain friendship tree actions, the two Light Children overlap. For example, the "Hand-in-Hand Dance" action from the Weaving Light Champion, and the Level 1 and Level 2 "Arm-in-Arm" actions from the Trustworthy Ranger in the Gathering Light Season.
Report ID: 6a0f2222d90fdcbe33f7d36f
- Device Type: Nothing Phone 4a
- OS Version: Android 16
- Platform: Android
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: Game crashes while playing, depending on the area.
Happens frequently in: Hidden Forest Brook (with entry to granny area), Season of Moomin quest, etc - Additional Info: -
Report ID: 6a0f22eed90fdcbe33f7d370
- Device Type: pc, with a ryzen 9 9900x, nvidia 4070 super, 96gb of ddr5 ram, 4 tb ssd
- OS Version: windows 11
- Platform: PC
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: steps to reproduce: try to send heart to a friend via constellation or in person, the heart will auto reject and not send even though it "claims" it did, friend never recieved
- Additional Info: -
Report ID: 6a0f23d3d90fdcbe33f7d373
kindred wadiBOT
-
Device Type: iPhone 11
-
OS Version: IOS 26.5
-
Platform: iOS
-
Sky Version (Build Number): 0.33.2
-
Bug Description: When I leave any building in aviary village I am sent back to the aviary village portal starting point
-
Steps to reproduce:
• enter a building in aviary village (eg. Nest)
• leave building and wait to spawn outside. -
Result: sent right back to aviary village portal starting point instead of outside chosen building
-
Additional Info: It only happens within aviary village
Report ID: 6a0f2997d90fdcbe33f7d374
kindred wadiBOT
- Device Type: Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz (2.30 GHz)
- OS Version: Windows 11 Pro
- Platform: PC
- Sky Version (Build Number): 0.33.2.384474
- Bug Description: The spirits just stand there at Temple of the Forest after the cutscenes
- Attachment URL: #questions-and-help message
- Attachment URL: #questions-and-help message
- Additional Info: People are saying it was an older bug that got fixed back then so I'm not sure how I got it again while the same problem doesn't happen with other players I saw
Report ID: 6a0f547a7ec4400030de7074
kindred wadiBOT
- Device Type: Ipad Gen 10
- OS Version: iPadOS 18.7.8
- Platform: iOS
- Sky Version (Build Number): 0.33.2
- Bug Description: The Reassuring Ranger hat does not work properly with hiding hair for a lot of hairstyles.
- Additional Info: Ive been told this hat just hasn't been updated to work with hiding hair since its considered an old hat
Report ID: 6a0f66677ec4400030de707b
kindred wadiBOT
- Device Type: OnePlus 15
- OS Version: Android 16
- Platform: Android
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: I cannot log into my account and if I press the “play” button, a server error message will repeatedly show.
Steps:
- Open Sky
- Select this account to log into
- Play button
- Server error shows
Expected: normal login
Additional: I can log in normally to my friend’s account.
- Additional Info: I was able to log in normally just yesterday, and regardless of the device I use the same error occurs.
Report ID: 6a0f6fee7ec4400030de707e
kindred wadiBOT
- Device Type: Ipad pro (4eme generation)
- OS Version: Ios 26.5
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: I open sky
Play button
Message Server error
When i open with my son’s account it’s ok, and with my husband’s account it’s ok too.
But with my account i have the message « server error »
When i try to connect on other phone it’s the same.
- Additional Info: No sorry 😢
Report ID: 6a0f8c077ec4400030de7181
kindred wadiBOT
- Device Type: iPad Pro
- OS Version:
18.6.2
- Platform: iOS
- Sky Version (Build Number): 0.33.2(384474)
- Bug Description: There are problems that affect the game, which is freezing the screen while playing. This happens while flying in different worlds. It also happens when I control the control center of the iPad, and there are problems in the server. This happens a lot. I was at the grandmother's tree and this mistake happened and I couldn't catch the balls.
- Additional Info: There are many mistakes in freezing the screen and server malfunctions.
Report ID: 6a0fa7187ec4400030de7184
kindred wadiBOT
- Device Type: iPad Pro 4th generation
- OS Version: iOS 26.4.2
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: I get a constant server error when logging into Sky exclusively on this account no matter what device I’m on (iPad Pro 4th gen, iPhone 16 Pro, and Alienware laptop) and am unable to play the game as a result as I can’t make it past the title loading screen.
- Additional Info: I’m unsure what is causing the issue especially since I was able to login yesterday just fine with 0 problems. All I can gather is it seems to be an account based issue. (Not sure if it helps any, but the device I made my account on was my iPad Pro 4th generation).
Report ID: 6a0fd1237ec4400030de7191
kindred wadiBOT
- Device Type: I'm using Redmi 12
Android 14
Sky Live
0.33.2
[SKY ID REDACTED]
The problem is about player collision while doing a friendship emote, i go through players instead of the normal way - OS Version: Android 14
- Platform: Android
- Sky Version (Build Number): 0.33.2
- Bug Description: 1. Doing friendship emote
- Friend accept
- Me and my friend's skykid goes through each other with no collision
- Additional Info: One of the new friendships from the season of light mending can make us stuck at the same place
Report ID: 6a0fd8717ec4400030de7195
kindred wadiBOT
- Device Type: iPad Pro 2024
- OS Version: iOS 26.2
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: Attempting to login and do dailies and having a "Server Error
We are currently having server issues. Feel free to contact us for more information!" message pop up. I have tried restarting app, restarting my device (iPad Pro 2024), and checking the apple app store for any updates (there are none). - Additional Info: I would like to clarify my current electronic device is an iPad Pro M4 (2024).
If the problem persists past a day and into multiple days, I would also request seasonal candles and event tickets compensation for all the days I am unable to access the game server.
I have since tried to access the game through my old device (iPad Pro Gen 2 from 207-2018) and it is providing the exact same error message. I hope this can be resolved as soon as possible. If there is further information required, please let me know.
Report ID: 6a0fff687ec4400030de71a9
- Device Type: Iphone XR, Ipad Air 2, PC Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz RAM 8.00 GB
- OS Version: ios 18.7.7
- Platform: iOS
- Sky Version (Build Number): 0.33.2(384474)
- Bug Description: When I press the play button, the message "Server Error. We are currently having server issues. Feel free to contact us for more information!" keep poping up. I have tested my internet conection and it's completely fine. I even tried to login my account with many different devices (PC, Iphone, Ipad, Switch) but the problem stayed the same.
- Additional Info: No I don't
Report ID: 6a0fffb47ec4400030de71aa
kindred wadiBOT
- Device Type: iPad Air 11-inch (M2)
- OS Version: 26.3
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: Unable to access Sky at all
- Additional Info: I have tried logging onto my account on my PS4, iPad Air (purchased in 2024), and my iPhone SE. None of them are moving past the loading screen that shows after you select the ▶️ icon on the start screen. I tried logging into my boyfriend's account on my iPhone SE, which worked and proved this problem is account-related instead of device.
This is going to make me miss out on all of the Days of Treasure rewards and one of the IAP. That is because I like to claim everything in one go, so I was saving up the event tickets and also saving money so I could do that at the end of the event. Now I am going to miss everything, so the only thing I can hope for is these ticket items and IAP return next year.
Another problem is this makes me afraid that I won't be able to get all of the seasonal rewards, even though I purchased a season pass.
Report ID: 6a100d957ec4400030de71bc
- Device Type: Xiaomi Redmi 14C
- OS Version: Xiaomi HyperOS 2.0.202.0.VGTMIXM
- Platform: Android
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: Ever since the start of the days of treasure, my ascended candles count has been in the negative numbers! And not only that but most the items I've bought with ascended candles during the years I've been playing are also no longer owned by me, as if I never bought them on the first place!
The ascended candles balance was First under -150 and whenever I earn ascended candles (eden or shard events) it just adds the amount of candles to the negative (ie: I had -150 before shard, and after shard it went to -148)
And the items that I used to have before the big can be seen displayed in my best normally but nowhere to be found in the menus or inventory of my skykid
Steps to reproduce: Checking my balance on the different currencies to see the effect of the bug (should be at around -105 since I just did eden in hopes of trying to fix it), going to my nest to verify the objects that I'm supposed to be owning, then opening the menu to see there are no such items
Result: the amount of candles, hearts, and season candles appear in normal amounts, while the number of ascended candles is at least below -100, the items are placed all around my nest in the ways that I've selected over the course of the years, yet there are no items in the menu and the items can't be removed from the nest or else they'll be lost.
Expected results: I should have the ascended candles I've earned since the start of days of treasure (shards whenever I can, eden every week to an approximate of 15 per week since the start of the event), and I should be still owning all of these items that I've invested so much time and effort into getting! - Additional Info: Note that the items that I bought with other kinds of currency (event currency or normal candles) were not affected by this bug and still remain under my
possession, other than that I don't have any hints that could help besides the fact that it has to be directly related to ascended candles and don't extend to other currencies. This affects gameplay a lot since I can't upgrade my friendship trees with traveling spirits, realm spirits or friends, the faster it gets fixed, the better!
Report ID: 6a100e6a7ec4400030de71bd
kindred wadiBOT
- Device Type: Oppo Reno 8
- OS Version: Android 12
- Platform: Android
- Sky Version: 0.33.2 (384474)
- Bug Description:• The Carnival season guide isn’t fully unlocked, and it says I have to rebuild my relationship with it (even though I’m already halfway there, and I’ve even obtained some of the items)
• I can’t click on any of the spirits in the Carnival season to buy their items either - Additional Info: - My Aviary village is empty, and there don’t seem to be any other spirit activities
- The Season Guide is inaccessible, and all my relationship progress has been reset to the beginning
Report ID: 6a1012527ec4400030de71c0
kindred wadiBOT
- Device Type: 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz,Ram 16GB,GPU 1, NVIDIA GeForce RTX 3050 Laptop GPU,SSD 520GB
- OS Version: Steam, Laptop
- Platform: PC
- Sky Version: 0.33.2
- Bug Description:.I can't log in.
- Additional Info: .I can't
Report ID: 6a1016f17ec4400030de71d2
kindred wadiBOT
- Device Type: iphone 17 pro max, ipad air 11-inch (M3), iphone 13
- OS Version: ios 26.4.2
- Platform: iOS
- Sky Version (Build Number): 0.33.2.384474
- Bug Description: I tried to Log in sky it couldnt work. it keeps popping up server error, but when i tried my other sky account i can login in whenever device. I tried using my other device but still it keeps popping up server error. I tried to change my wifi to data it still didnt work. i found out that many people have the same issue with me. keeps popping up server error. by the way, i try many ways to login, nintendo, google, game centre. still pops up server error.
- Additional Info: i am not sure, i only know that many people have this issue.
Report ID: 6a1028637ec4400030de71e5
kindred wadiBOT
- Device Type: Iphone16pro
- OS Version: iOS 26.3.1
- Platform: iOS
- Sky Version (Build Number): 0.33.2.384474
- Bug Description: I can't login, keeps popping up with server error
- Additional Info: I can login through Google but not Through nintendo
Report ID: 6a102d177ec4400030de71e7
kindred wadiBOT
- Device Type: iPad Air3
- OS Version: iOS 18.7.1
- Platform: iOS
- Sky Version: 0.33.2 (384474)
- **Bug Description:**After launching Sky, a server error message appears. In short, I cannot play Sky at all.
- Additional Info: None
Report ID: 6a1035647ec4400030de71ec
- Device Type: Pixel 5
- OS Version: Android 16
- Platform: Android
- Sky Version (Build Number): 0.33.2
- Bug Description: The duets dance between friends is bugged and soft locks both me and friend into the emote when we use it (we're unable to stop dancing)...i tried pressing normal emotes (like bow) and it stopped me from dancing but I couldn't move at all...so my friend tried offering her hand to stop herself from dancing and allow me to move again but instead of linking arms it shot me up through the roof (this also didn't stop her dancing)
- Additional Info: In the videos you can see my friend is still dancing (i did manage to stop because I glitched back through the wall after a while but she didn't stop until after we went through a portal)
Report ID: 6a1036547ec4400030de71ee
kindred wadiBOT
- Device Type: Switch light
- OS Version: システムバージョン22.1.0
- Platform: Nintendo Switch
- Sky Version: 0.33.2.384474
- **Bug Description:**When I launch the game, I can't even log in because of a server error
- Additional Info: I still can't get in, but for some reason, my friends seem to be able to log in
Report ID: 6a1043b67ec4400030de71fb
kindred wadiBOT
- Device Type: iPhone14ProMax
- OS Version: iOS 26.3.1 (23D8133)
- Platform: iOS
- Sky Version: 0.33.2.384474
- **Bug Description:**Immediately after clicking the "Start" button, a "Server error" message appears.
・How to reproduce: Click the "Start" button and attempt to log in.
・Result: Unable to log in.
Expected result: The game finishes loading and the Star Child appears. - Additional Info: I was able to log in normally until around 2:00 a.m. When I tried to log in around 1:00 p.m., a "Server error" message appeared.
Report ID: 6a1049c77ec4400030de7202
kindred wadiBOT
- Device Type: iPhone SE3, iPhone 8
- OS Version: iOS 26.4.2
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: Only my family member's specific account cannot log in due to a server error (I am posting on their behalf)
Steps to Reproduce:
- This account is linked to GameCenter
- Launch the Sky app
Result:
- A server error message pops up, and she cannot proceed any further
- She cannot log in even when switching to a local account
- She cannot log in even when borrowing a family member’s iPhone 8 to try
- Even after restarting the device, she still can't log in.
- Family accounts on other devices (Switch, iPhone 8) connected to the same network can log in
- This issue has persisted from around 8:00 PM (PDT) on May 22 until now
- Additional Info: I'm able to play on my own account without any issues (my internet connection is in a different location from hers).
Report ID: 6a104f687ec4400030de7205
kindred wadiBOT
- Device Type: iPhone14
- OS Version: iOS 26.4.2
- Platform: iOS
- Sky Version: 0.33.2.384474
- **Bug Description:**When I tried to log in around 3:00 PM today, I was unable to do so due to a server error, and I have been unable to log in for the past seven hours.
The same issue is occurring on both PS4 and PC. - Additional Info: ｰ
Report ID: 6a1053107ec4400030de7206
- Device Type: 使用している端末 iPad(第10世代)
- OS Version: OSバージョン IPadOS 26.5
- Platform: iOS
- Sky Version: 0.33.2 (384474)
- **Bug Description:**Since the update on May 22, 2026, users have been unable to log in to Sky even after clicking the "Start" button on the logo.
- Additional Info: -
Report ID: 6a1055357ec4400030de7208
- Device Type: IOS iPad Air (5th generation)
- OS Version: Ios 26.3.1
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: Collect wax bug
Walk to a realm from my choose to start my CR
Collect the wax to increase my candles
Notice that I haven’t got candles or anything after few minutes from running
Go home
Back to the realm and continue normal
After a while i noticed its not increasing again
Record and keep it
Expected results: i get candles but this bug is making me tired
THIS INCIDENT HAPPEN TO ME A LOT AND ITS NOW THE THIRD TIME
- Attachment URL: #screenshots-and-videos message
- Additional Info: I really don’t know i wish i could help
But a few candles until this problem is fixed would be great💔
also you can contact me on my discord DM
Report ID: 6a1055ae7ec4400030de7209
- Device Type: iPhone 14
- OS Version: iOS 26.0.1 (IPhone 14)
- Platform: iOS
- Sky Version (Build Number): 0.33.2 (384474)
- Bug Description: Server issue
I cannot log in since yesterday - Additional Info: The bug may have happen due to the event but beside that I have no clue ,seems some others players are not been affected
Report ID: 6a1056307ec4400030de720a
kindred wadiBOT
- Device Type: AQUOS sense9 (SH-53E)
- OS Version: Android 16
- Platform: Android
- Sky Version: 0.33.2 (384474)
- **Bug Description:**When I tried to log in, I got a server error and couldn't log in. I tried this on both Android and PS4, and encountered the same issue.
- Additional Info: I'm not sure if there's a direct connection, but when I searched for "Sabaera" on social media, I saw several people experiencing the same issue. Among them, someone using the "Ultimate Gift of the Rhythmic Season (Hair)" hairstyle had posted about Sabaera. I was using that hairstyle myself.
Report ID: 6a105b327ec4400030de720b
- Device Type: Nintendo switch 1
- OS Version: Nintendo switch 1
- Platform: Nintendo Switch
- Sky Version (Build Number): 0.33.2.384474
- Bug Description: - Steps to Reproduce:
- Log in to Sky and press the play button
- right after a msg will pop up saying server issue
- Result: Game won't load/ can't enter and play
- Expected Result: The game to open and load
- Additional Info: I have tried a few steps in order to fix it on my end but nothing worked, such as restarting the game, waiting for a few hours, checking for corrupted data in the management settings and my Internet connection (other online games open jst fine)
Report ID: 6a105b517ec4400030de720c
kindred wadiBOT
- Device Type: iPhone 16e
- OS Version: iOS26.5
- Platform: iOS
- Sky Version: 0.33.2(384474)
- **Bug Description:**Unable to log in
- Additional Info: I tried logging in from my linked PS5 and Switch 2, but was unable to do so on either device.
Report ID: 6a1062567ec4400030de7213
kindred wadiBOT
- Device Type: iPhone14、iPad(第9世代)およびPS5
- OS Version: iOS26.3.1(a)
- Platform: iOS
- Sky Version: 0.33.2(384474)
- **Bug Description:**When I launch the app to log in, I get a "Server error" message and can't log in. I'm unable to log in to the same account on any platform—iPhone, iPad, or PS5.
・Steps to reproduce: Launch the app - Additional Info: My friends said they were able to log in at the same time. This server error may be occurring only for this specific account.
Report ID: 6a1073ec7ec4400030de7221
kindred wadiBOT
- Device Type: - iOS
iPhone12 - OS Version: - OSバージョン26.4.2
- Platform: iOS
- Sky Version: 0.33.2
- **Bug Description:**I can't log in
- Additional Info: -
Report ID: 6a107a6b7ec4400030de7225
kindred wadiBOT
- Device Type: Ipad
- OS Version: IOS
- Platform: iOS
- Sky Version (Build Number): 028.5
- Bug Description: The friendship tree emotes in sky has a bug that hasn't been fixed yet. Whenever players use friendship emotes, they appear to stand extremely close to each other or in each other. Please fix that bug and turn the distance back to normal
- Additional Info: The game needs to be fixed
Report ID: 6a1086297ec4400030de7228
- Device Type: iPhone 13 および Nintendo Switch 2 です。
- OS Version: iPhone は iOS 26.4.2、Switchは 22.1.0 です。
- Platform: iOS
- Sky Version: 0.33.2 (384474)
- **Bug Description:**There is a bug in the Friends Constellation feature. For the past month or so, I have been experiencing the following issues with several specific friends:
- When I view the Constellation, friends who are online do not appear as online
- As a result, I cannot meet up with those friends (the message "This friend does not appear to be online right now" is displayed)
- When I try to send Light Shards or Hearts, the animation suggests they were sent, but the Candle gauge does not decrease, and they do not reach the recipient
- It appears that the exact same issues are occurring from the other party’s (friend’s) perspective as well
- Additional Info: I reported the same issue on the English server the other day ( https://discord.com/channels/575762611111592007/1451041510018781327/ 1502924604048539689). However, since I haven’t heard back since then, and the meaning was slightly distorted by automatic translation at that time, I am reporting this again via the Japanese server. I apologize if this issue is already being addressed.
Report ID: 6a1087c67ec4400030de7229
- Device Type: iPhone 17
- OS Version: iOS 26.5
- Platform: iOS
- Sky Version (Build Number): 0.33.2.384474
- Bug Description: I try to log in and a Server Error message shows up. Each “Retry” does not help.
Attempted reinstalling app and it did not help. Swiped out of app to refresh and that also did not work. This issue has started since 4am est May 22. - Additional Info: No other clues or information
Report ID: 6a1089797ec4400030de722a
