Swarm Sync issues

[light hedge]

Sorry meant cant connect to Bluetooth but has permission from my phone

[vocal fractal]

do you have another device you can try like a tablet

or anything

[light hedge]

Nope

Only my phone

[vocal fractal]

so I don’t know why but when I connected the lamp to this app all my problems went away

See if it works with this one

[light hedge]

Do i just have to use this app instead of swarm sync?

[vocal fractal]

for the moment not forever

[light hedge]

Also I do i have to sign up or can I just be a guest

[vocal fractal]

If it connects just fine then you have a temporary solution

[south sky]

So looked over the pins messages like I was told before but still don’t know what’s wrong I keep getting this error messages, but when I connect on the tuya app it seems to work properly

[light hedge]

So before this it connected just fine but swarm sync wasnt working despite being able to turn it off and on. And so now It cant even connect to my wifi despite having dualband

[edgy loom]

Tried connecting with a hotspot?

[edgy loom]

Try connecting using a hotspot instead

[radiant pebble]

is it just me or did swarm sync just die for anyone else

[glacial slate]

yeah it died for me but I reset the slider and it works now

I also had to turn the power slider on

instead of just using swarm sync

[white crag]

For me the lamp didn't turn on by itself yesterday and today, and it also turned off 30 minutes ago, not sure what's the deal with that.

It worked after I manually turned it back on.

[glacial slate]

probably had something to do with the internet issues ved was having

[languid lotus]

Idk wat this means but its synced so it should be fine

[wise fossil]

Anyone actually have zero problems with the lamp?

I keep having to reconnect it

If I leave it alone for a few minutes it says unknown error reaching device. Regardless of if I'm using my wi-fi or hotspot. I have to reconnect it to change color and then it stops working again after some minutes and I have to re-pair it.

I can sync it, but it in a way unsyncs shortly after and I have to re-pair it, then repeat. So I cant use swarm sync feature or turn it off. I have to pull the plug or re sync it and then turn it off, but i'll just have to re-pair it later so I just pull the plug to turn it off, which sucks alot.

[earnest breach]

yeah I have this exact issue, haven't found a fix sadly

[cerulean wren]

For me, the app works perfectly fine for controlling the lamp (Fairphone 5, Android 15, RT-AX88U router with a mixed 2.4/5 network). Initial pairing did give an "might not work" warning, but it was perfectly functional

[marsh hemlock]

0 problems other than the piss

[wise fossil]

I also have a 2.4/5 network, which didnt work at first. I changed it to 2.4 it worked, then same issue. Changed it back to 2.4/5 and now it "works" again (but with the issue mentioned in my last message).

[candid pulsar]

Hey folks, Im having a lot of trouble with initial pairing, havent gotten it to work even once, ive tried many of the steps others have tried ie: Sync button, 2.4gz band, and even the Tuya app and im not getting anything to connect. I would greatly appreciate assistance ^^

[edgy loom]

Does the lamp flash red when turned on?

[candid pulsar]

It turns green when plugged in, it only flashes red when placed into pairing mode

[edgy loom]

Go in to settings and do resync device list

[weary fulcrum]

I cannot get my lamp to connect to my 2.4ghz wifi

I can get it to sync to the app v 1.0.2 on Pixel 8 Pro running Android 16

the phone is also connected to the same wifi when trying to connect the lamp

[thin holly]

so for the first time since getting my lamp I am free of eduroam and I am trying and failing to connect. I keep getting a "fail to connect to router" (tuya error code 4), even if I use my iPhone hotspot

and i control it through the tuya app, even with my blueooth off. i am also able to control it on the swarm sync app, where it says I have no wifi

[edgy loom]

Go in to setttings and click to resync device list if that doesn’t fix post logs, note that without wifi it will not sync to live stream

[thin holly]

it didn't work. my wifi might only be 5g so I tried to do it on the hotspot, but I got the same error message regardless

[edgy loom]

Are u able to split your network to 5ghz and 2.4ghz

[thin holly]

no. is it possible for me to use my hotspot?

[radiant pebble]

Has anyone had to unplug their lamp to move to a different room? Does this reset the sync? I dont wanna have to go through that again lol

[edgy loom]

It shouldnt

[edgy loom]

Hotspot should work

[topaz willow]

can you turn off the check device status mode, then do a full log out + close/open app + log in + try to pair + change color and copy those logs?

[thin holly]

Ok. I'll do that.

[cerulean wren]

As long as the lamp hears the same wifi, it doesn't care if it is moved

[topaz willow]

just to be sure this is the latest update, since you mentioned you mightve had it for a while cause of eduroam issues

also you didnt turn off check device status or log out from what i could tell

[thin holly]

I believe it is the last update, I look in the app store and it doesn't give me an option to update. I think I logged out, I clicked the button "log out" that is right above the "delete account" button, and then I resynced the lamp. I don't believe I ever had "check for lamp status" turned on, and it was off before logging out and after logging on.

"resync the lamp" as in "unplugged the lamp three times fast until it turned red"

[weary fulcrum]

Here's my logs after doing a log out, close app, open app, and try to connect to wifi again

[topaz willow]

im confused one of your original messages, you said it worked on your pixel? but isn't on your iphone based on your image is that right? have you tried with a hotspot or tuya app and see if those connect (on the not working device)

[topaz willow]

you're good i misread part of the logs, so on this same device you're able to pair and connect to the lamp and control it with bluetooth disabled on tuya, but doing it in swarmsync it doesn't connect? did hotspot have any success?

[weary fulcrum]

I don't own an iPhone and my mobile plan doesn't allow me to do a hot spot. I haven't tried a Tuya app because I never heard of it

[topaz willow]

try it out and see if you're able to connect with that, it's the lamp manufacturer app so its a good sanity test. it has a bluetooth and wifi mode so make sure once it's paired there you disable bluetooth to ensure it's using wifi

[blazing lantern]

I’ve been trying to get my lamp to connect to wifi. I am able to pair up to it and can control the color through my phone, I can’t get it so Neuro can control it. my wifi is 2.4 GHz whenever I put in the wifi name and password and hit continue I always immediately get Tuya error code: 1501 “device not connect” I was able to Bluetooth connect through the tuya app but still no success with wifi

[weary fulcrum]

I can't get Tuya to connect over bluetooth

[topaz willow]

if tuya doesn't connect either it's not a swarmsync issue, normally at that point there's some kind of external issue such as (but not limited to): your wifi being 5G or dual-band (both 5g/2.4g at the same time), which both have consistency issues, your wifi being a mesh network or uses wifi extender (basically you have several "access points" to the network, it's used in very large buildings so have wifi cover the whole thing, or you might have a VPN active on your phone while trying to connect (it can be re-enabled after)

one additional debugging layer is to try and make a hotspot with your phone and use that to connect to swarmsync and tuya, while it's not a good permanent solution it's a way to isolate certain potential issues

[weary fulcrum]

I can connect Bluetooth on swarm sync, but not Tuya

I can't hot spot on my phone, not part of my plan. I don't have a VPN. I'm on a single home router that has a 2.4 and 5.0 wifi. I have about 20 other 2.4 GHz only smart devices connected with no problem right now.

[devout haven]

So uuh I may have broken the glass vessel of the lamp anyone know of any replacements

[edgy loom]

#1432287162753351802

[clear girder]

#1435650948746838066

[topaz willow]

do you have another device that can test? it may also be looking up issues relating to tuya devices in general if the tuya app is also failing (they're a relatively popular smart device manufacturer)

[stuck cove]

hi!!

my lava lamp hasn't been turning on automatically for the past several days. i have stream sync on and i've turned the setting off and on again and it didn't turn on automatically today either.

i'd like to figure out if there's an issue with my lava lamp or if the issue is i'm dumb LMAO

[tired sinew]

I can't link with my lava lamp now, I didn't notice when it happen. I try reset the lamp and re-link it, The error code is 207028, and the error message is "send device activate info error".

[edgy loom]

Check out solutions in pinned messages and report back

[edgy loom]

Go to settings and resync device list

[stuck cove]

thank you! i was able to solve it and it synced properly this morning and turned on automatically

[tired sinew]

It show on the list, but when I try to control it, it says unknown error reaching device. And no error code.

Here is log.
https://pastebin.com/mQaeP1Sr

[edgy loom]

Could create a hotspot and try pairing your lamp using that

[tired sinew]

Still can't link it, error code is 207028

[edgy loom]

@topaz willow

[edgy loom]

Download the tuya app and try pairing your lamp with that

[tired sinew]

It can use, but how to sync with neuro?

[topaz willow]

I’ll take a look tomorrow as I’m in bed but in the tuya app make sure you can still control it with Bluetooth off as the tuya app can silently be in Bluetooth mode and not wifi mode

The error in your logs is one I haven’t seen before

[eternal burrow]

Is there a problem with the stream sync? My lava lamp only occasionally changes color with the stream, but it reacts instantly when I manually change it.

[clear girder]

Sounds like it's working?

[eternal burrow]

Sometimes it is, but not always.

[snow vessel]

Been having an issue with my lava lamp being paired but not being connected to the internet. Color wheel and on/off function works but when I try and connect it to my WiFi again it gives me “Tuya error code: 1501”. I’ve had issues pairing in the past but moving it close to my router allowed it to pair it just now isn’t connected to the internet. Does anyone have any fixes?

[tired sinew]

So what happened? The tuya app can control it but swarm can't. So strange.
But if I just use tuya, I can't sync with neuro's color. So how to resolve it? Is there anything I can do? Thank you!

[topaz willow]

have you tried reinstalling the app at all? there's not much about that error that seems relevant. make sure the app has fine location + bluetooth perms in settings too, maybe there's something weird happening there and the app isn't detected them being off?

[tired sinew]

Reinstall can resolve the problem, thank you!

[radiant pebble]

For the last few days, my lava lamp has come online at the right time but Ive had to manually turn it off. Please dont say I have to pair it again that was so frustrating... I seem to be the only one with this issue but I havent asked a lot of people.

[topaz willow]

if its been turning on correctly it's likely still connected to wifi but if it isnt turning off if i had to guess it's either not having wifi when vedal is sending the turn off command from neuro (e.g. using a hotspot that isnt active) or something's wrong with vedal's side (but other people would be able to see that issue

[radiant pebble]

it's not on a hotspot, but its been super consistent. If it didnt come on or off thats one thing but i dont understand why its one and not the other... the first day i turned it off manually i got an error message saying that "the data couldn't send" or something but it worked shortly after that, I havent gotten the error message since but I've still had to do it manually

[clear girder]

It's not gonna be used for a while anyway

[placid plank]

When power is connected the lamp turns on and stay that way until you turn it off. Which can be a problem if there is a power outage when you are away for example the lamp will stay on until you can turn it off, and the lamp shouldn't be on for more then 10 hours also so..

[cerulean wren]

There should be an option in the app to turn on "do not disturb" mode, which makes it so that the lamp stays off if it was off when the power went out

[marsh hemlock]

Uhh

That exists

Called exactly that

It's under show more options

[cerulean wren]

Yes, I meant that. Perhaps I could have phrased it a bit more clearly

[clear girder]

Ambiguity of the English language.

[marsh hemlock]

wait I'm confused, you specifically said there should be an option

I'm saying it already exists

you're saying yeah you were talking about that option

[cerulean wren]

Yes..... As in "if you go into the app, you should find an option to turn on 'do not disturb' mode". I used should in it's "probable" meaning, not in the "possibility" meaning https://dictionary.cambridge.org/dictionary/english/should

Welcome to "english is confusing"

[marsh hemlock]

yes but you can find it?

it's right there

[clear girder]

What they said basically means "I remember there be an option, but I'm not checking right now"

[near lily]

Em
My lava lamp no longer appears to want to turn on
Like at all

Nevermind it was just the extension cord

[solid lava]

Anyone's not turn off after the stream today?

Mine is still on

Assuming there was a stream...

Twitch says 3 hours ago

[solid lava]

Gonna kill it manually

Ah... Solved it... Problem at my end... Internet had gone off 😆

[low peak]

having an issue with the stream sync i can manually change the color all i want but when i turn on stream sync it stays red no matter how long i wait or how much the color is changed on stream
i tried unplugging it and plugging it back in as well as re-pairing and spamming the resync device list button but nothing

[stable flame]

Hello, I need help I got a new phone and I'm having trouble connecting the Wi-Fi to the lava lamp. I can change the color

But when I try to connect it to the Wi-Fi it gives me error code 105

[somber siren]

I use hotspot on my phone for the lamp Connecting the lamp directly to Wi-Fi has never worked for me.

[steady wren]

e

[tropic sentinel]

hello, i just want to point out that the app for some reason doesnt register android universal back correctly, lets say you're in lamp layout controlling it, when you go back it should go back to main menu but instead it just exit the app

I know there's a close button on the right up but universal back is the default everyone uses so it'd be nice to fix that

[steady wren]

swarm sync logo in app

[serene portal]

?

[sly wadi]

after many months and reinstall/resync, I'm still getting this error