🆘┃product-support

Looking glass go hangs after looping video for ~45-60 minutes 97 messages

Oct 14, 2025, 1:05 AM Go

LG Portrait - Half White Screen after holding power button 3 messages

Sep 19, 2025, 11:17 PM Portrait

Low fps in Unity 6.0 using URP 11 messages

Sep 19, 2025, 4:23 PM 16" Windows Unity Portrait

LKG WebGL no longer displaying in full screen 19 messages

Sep 19, 2025, 12:48 AM WebXR 65" Windows

Issue with shipment for looking glass order LKG-17590 5 messages

Sep 12, 2025, 8:34 AM 16"

Multiple build issues on macOS with Plugin 4 Beta 5 messages

Sep 11, 2025, 11:32 AM Bridge Apple Device Unity

Still no proper support – ignored again after email reply? 4 messages

Aug 28, 2025, 6:15 PM Portrait

Looking Glass Unity Plugin for Unity 6 20 messages

Aug 24, 2025, 11:22 AM 16" Portrait Go Unity Windows

Looking Glass Go Won't Boot, Support Not Answering E-mail/Web form, Please Help 18 messages

Aug 18, 2025, 4:44 PM Go

Stand-alone Mode Playlist not starting. 8 messages

Aug 17, 2025, 6:16 PM Portrait

Bridge not connecting: Mac OSX, Looking Glass Go 14 messages

Aug 16, 2025, 5:01 PM Go Apple Device

Replacement Portrait stand base or 3d print? 2 messages

Aug 13, 2025, 4:55 AM Portrait

Unity Build Camera Distortions 7 messages

Aug 9, 2025, 7:51 AM 16"

Can’t sync Blocks to Go (or iPhone) 13 messages

Aug 8, 2025, 3:44 PM Go Apple Device Windows

Missing Calibration Data for Looking Glass 8.9 Display 5 messages

Aug 6, 2025, 6:23 PM Bridge

Factory reset Looking Glass portrait 7 messages

Aug 3, 2025, 8:15 PM Portrait

Looking Glass Screen Problem 3 messages

Jul 28, 2025, 12:49 PM Go

Hologram Canvas UI Buttons unclickable 3 messages

Jul 21, 2025, 11:30 PM Go Unity Windows

Can’t sync to original Portrait using Apple Mac 12 messages

Jul 20, 2025, 2:38 AM Apple Device Studio Portrait

portrait photo Iphone with looking glass studio 1.7. 4 messages

Jul 13, 2025, 2:54 PM Apple Device Portrait

Repeat play is turned off by previous/next. 2 messages

Jul 10, 2025, 1:14 PM Go

Unity plug-in support for iPad Air M3? 5 messages

Jul 8, 2025, 6:58 PM Go Apple Device

GO can't connect to Wi-Fi anymore – please help! 44 messages

Jul 8, 2025, 8:01 AM Go Blocks Apple Device Windows

Looking Glass Go Battery Alternative 2 messages

Jul 6, 2025, 11:55 PM Go

Old gen Looking Glass - can't get to work with software 8.9" 9 messages

Jul 1, 2025, 11:07 AM Bridge

Images from Studio Displaying out of Sync 14 messages

Jun 28, 2025, 1:44 PM Bridge 16" 32" Studio Windows

Hologram App iOS tends to reject desaturated/monochrome content 2 messages

Jun 26, 2025, 9:28 AM Go Apple Device

Unity 6.0 / 6.1 and Aras_P 3DGS Support 5 messages

Jun 25, 2025, 12:09 PM Go Unity Windows

Errors importing Unity Plugin 4.0.1-alpha 26 messages

Jun 24, 2025, 2:08 PM Unity

GO connect the WIFI successfully but turn to "Not connected" in app immediately 4 messages

Jun 20, 2025, 2:52 PM Go

how to stretch minecraft back to normal? (rendepth refract) 225 messages

Jun 16, 2025, 6:27 AM Windows

(fixed) rendepth not working properly 5 messages

Jun 16, 2025, 3:58 AM Windows

portrait resolution INVALID 8 messages

Jun 11, 2025, 11:02 PM Bridge Windows Portrait

Quilt videos stuttering on first frames in LG Portrait standalone mode 19 messages

May 30, 2025, 4:14 PM Blender Windows Studio Portrait

Go refusing to connect to PC or sync playlist 7 messages

May 27, 2025, 9:32 PM Go Android Device Blocks Windows

Media encoder and sync 2 messages

May 27, 2025, 5:43 PM Go Apple Device

Tutorial for syncing custom .hop with Looking Glass Go? 2 messages

May 24, 2025, 1:58 PM Go Blender

Looking Glass 16 Unity Issue 3 messages

May 16, 2025, 7:15 AM 16" Resolved Unity Windows

Syncing Portrait ends with no hologram transferred to the device 14 messages

May 13, 2025, 12:38 PM Resolved Bridge Portrait Studio Windows

Private Playlists Won't Sync to Go 2 messages

May 11, 2025, 6:16 AM Go Blocks

Hologram Video App rejects some videos 18 messages

May 4, 2025, 5:12 PM Go Apple Device

Portrait Support 18 messages

Apr 30, 2025, 2:46 PM Resolved Portrait

Can't sync playlist and some issues 11 messages

Apr 14, 2025, 4:21 PM Go Blocks Windows

LG Go still stuck on boot up screen 13 messages

Apr 13, 2025, 4:11 PM Go

16” Spatial Display not turning on 6 messages

Apr 7, 2025, 10:55 PM 16" Resolved

Looking Glass 16” Invalid Settings for Portrait 7 messages

Apr 4, 2025, 4:13 PM Resolved Bridge 16" Unity Windows

looking glass studio crash on sync 2 messages

Mar 28, 2025, 9:16 PM Go Studio

Sync Playlist not working 8 messages

Mar 28, 2025, 1:43 AM 16" Resolved Apple Device Portrait

Advise and Best Practices on 2D to 3D Conversions 3 messages

Mar 25, 2025, 8:22 PM In-Progress

focus of light field photos 4 messages

Mar 17, 2025, 1:23 AM 65" 16" Go 32" Studio