Project Paused

[tame geode]

I am the developer of a project and the admin is not able to login into their account for some reason and I can't change the status of the project due to role restrictions. How can I resolve this?

[vivid sorrel]

What's going on when they try to log in?

What's your project id?

[tame geode]

It says their account doesn't exist

Project Id: 66cf3c92001fdce0f67d
Project Name: Movement-Admin

[vivid sorrel]

You're the only user in the org

[tame geode]

@vivid sorrel

[vivid sorrel]

Let me see if I can get a team member to help change your role

[modest eagle]

Hey, can you re-try now?

[tame geode]

Thanks guys I was able to resume it now

Is there any way I can find out when it was first paused?

[modest eagle]

You must have received an email

[tame geode]

Found it, thanks!

[summer cedar]

hey guys, I have the same issue

I have tried even i incorgnito and it still failed

I have just tried with chrome and its the same issue. Now am going to try on linux 😊😊

Okay i tried on windows using edge(even in incognito) and chrome, but all failed. Now on linux i logged into the project using firefox and it worked

😂

[mental basin]

I cant resume my project

any idea? try everything, multiple browsers, incognito ...

[modest eagle]

Please create a separate support post for better tracking of your issue. Also, do you see similar errors?

[mental basin]

yeah, i cant resume my project, give me "invalid console fingerprint". should i create a new post?

[modest eagle]

Do you see any other errors on browser console ?

[vivid sorrel]

What's the response body?

[modest eagle]

Checking internally, will keep you posted.

[mental basin]

thank you so much

[lone elbow]

will help if you can also share your request headers, and payload

[mental basin]

payload is like { "status": "active" }

[vivid sorrel]

Are those all the request headers? I would expect there to be more

[vivid sorrel]

And there are no other warning logs?

[mental basin]

For some reason I was able to resume the project now 👀. I opened the console to take a screenshot with more details and suddenly it worked.

so i think you can consider that is resolved