[CLOSED] Unauthorized Charge on My Card – I Don’t Have an Appwrite Account | Appwrite | Page 1

woeful summit Dec 11, 2025, 1:43 AM

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Hi, I need urgent help.

I received a bank SMS about a charge from "APPWRITE PRO" (18.460 JOD on 10/12/2025 at 03:47), but I DO NOT have an Appwrite account and I did not make any purchase.

My bank (Arab Bank – Jordan) has already blocked my card and opened a dispute for an unauthorized transaction.

Can someone from the Appwrite team please check if this transaction is from your side and if any Appwrite account is using my card details?

(I will only share the last 4 digits of my card: 5986)

Thank you.

barren otter Dec 11, 2025, 6:09 AM

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@zealous rivet sir can you please check on this? It seems urgent

undone imp Dec 11, 2025, 7:46 AM

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Hello, I have shared the details in the ticket created with support. Let me know if you have any further queries.

woeful summit Dec 11, 2025, 7:52 AM

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Hello dear Divyansha
Like I said before
( I Don't Have an Appwrite Account )
and The email address that made the purchase is NOT my email address.
You may check the email details
And thanks for helping

flat sonnet Dec 11, 2025, 11:22 AM

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@woeful summit I think in that case you will need to contact the bank and lock the credit card

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Mainly because although appwrite could refund the money, there's still a chance someone uses your card for something else

woeful summit Dec 11, 2025, 11:28 AM

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I've called them and stopped the card

Thanks for warning @flat sonnet

flat sonnet Dec 11, 2025, 11:44 AM

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woeful summit I've called them and stopped the card Thanks for warning <@1087889306208718959...

Great! I hope you get the refund as soon as possible if it's possible appwritepeepo appwriterocket

#[CLOSED] Unauthorized Charge on My Card – I Don’t Have an Appwrite Account