[SOLVED] Error 500 in storage

[hollow nexus]

I've been trying to access my bucket to change the permissions and upload my files but always it return the error 500.
Is anyone else facing the same issue?

[vague dome]

Are you trying to access from appwrite dashboard
Have you tried login again ?

[hollow nexus]

yes, I'm using desktop console and I tried to logout and login again and the problem persist

[stark umbra]

Is this Appwrite cloud or self-hosted?

[hollow nexus]

appwrite cloud

[stark umbra]

What's your project ID?

[hollow nexus]

6587476cf178a5fafeec

[night rock]

Are you still having the problem?

[hollow nexus]

yes, Iam

[stark umbra]

Can you try deleting the browser cache for the appwrite cloud page?

[hollow nexus]

I already did that

[stark umbra]

Okay. The team will take a look again. It's weird 👀

[hollow nexus]

thanks

[hollow nexus]

any updates?

[hollow nexus]

@night rock @stark umbra please, I need help

[stark umbra]

Do you have something important there?

[hollow nexus]

its belong to a project that I have to delivery today and I need to upload my files. Everything else is working fine

[stark umbra]

Understood. In new project should work too, but obviously it's not the best way except if it's urgent.

You can basically run migration to copypaste everything you've done

Unfortunately the team availability is very limited since most of them are on holiday (me too)

[hollow nexus]

Its not working in none of my projects. I created a new project and the problem is still there 😢

I really need this to work.

[stark umbra]

😮

That's unexpected

Maybe it's your browser. Could you please try in incognito or with a different browser?

I created a new account to test and couldn't replicate the issue, everything works fine for me

[night rock]

I'm unable to find any errors for this project

[night rock]

would you please try in an incognito window?

[hollow nexus]

still the same

[night rock]

would you please check the browser console and network logs?

[hollow nexus]

the network logs sir @night rock

[night rock]

what's the full URL of this request?

[hollow nexus]

https://cloud.appwrite.io/console/project-6587476cf178a5fafeec/storage/bucket-658748015379fe1e56f1

[night rock]

no of the request that threw the 500 error. the one you highlighted in the screenshot

[hollow nexus]

https://cloud.appwrite.io/v1/organizations/64c01365312a24614859/usage?organizationId=64c01365312a24614859

[night rock]

i found the error log...it looks odd though..

[night rock]

btw, you might be able to still make api calls with a server sdk or something. the problem is probably just the console

[night rock]

did you have another project that you deleted?

[hollow nexus]

the problem is that I need to change permissions in that bucket to be able to upload my files... and now I cant

[hollow nexus]

I never deleted any project

[night rock]

you should be able to with a server sdk

[hollow nexus]

I will check the docs how to do that. Thanks sir

[night rock]

how many projects do you have?

[hollow nexus]

I have 6 projects

[night rock]

is project 656f123c1dd3ad8b3819 working okay?

was it ever working okay?

[hollow nexus]

I was looking for that project and its seems like its not mine

my bad, its really my project and its not working

[night rock]

ok ya...you have a malformed project causing problems with your usage. we'll have to delete the malformed project

[hollow nexus]

no problem sir

[hollow nexus]

Sorry for bothering sir @night rock , but my problem is still not solved. The project is still there. Please I need this working, please

[stark umbra]

If it's 100% urgent, the fastest solution is creating another appwrite account and migrating the project

[night rock]

Is your problem resolved now?

[hollow nexus]

Yes, it is. Thank you very much