i am unable to launch the game and i do | Lunar Client | Page 1

past lodge Dec 6, 2023, 8:54 PM

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what happens when you try to launch?

hidden eagle Dec 6, 2023, 8:54 PM

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i get an error

past lodge Dec 6, 2023, 8:54 PM

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what is the error

hidden eagle Dec 6, 2023, 8:55 PM

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Username: Erzgaukler
UUID: 2f5fd1bac42346c685bc08da82f2afb9
Launch ID: 9b53492c-328b-44cd-bd9d-56fe7449b6ae
Branch: master
Crash ID: null
Allocated Memory: 2876/6000
Resolution: 480x854
Fullscreen: true
Version: 1.8
Subversion: 1.8.9
Module: lunar

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i get this

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it just says "failed to launch"

past lodge Dec 6, 2023, 8:57 PM

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okay are you able to click upload crash log

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when you get that prompt

hidden eagle Dec 6, 2023, 8:57 PM

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i did

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multiple times

past lodge Dec 6, 2023, 9:01 PM

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okay give me a moment

hidden eagle Dec 6, 2023, 9:02 PM

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also an information that might be useful: i turned off my pc with the power switch on accident instead of shutting it down via windows. after i turned it on i got sent into a temporary windows account, something like a guest account. i thought all my data was wiped so i reinstalled lunar on that weird guest account, logged in and started playing. after i got some performance issues i restarted my pc and everything was back to normal, i had all of my data back. lunar doesnt work anymore but all the other clients i haven't installed on the guest account were still working fine

past lodge Dec 6, 2023, 9:05 PM

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okay, this is interesting

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are you able to go to your user folder, then .lunarclient, and then offline, and then multiver

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and then rename the folder cache to cache-2

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and then try to launch

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and let me know if it works @hidden eagle

hidden eagle Dec 6, 2023, 9:07 PM

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will do

past lodge Dec 6, 2023, 9:08 PM

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thank you

hidden eagle Dec 6, 2023, 9:12 PM

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i can't find the .lunarclient folder, only lunarclient but there's no mentioning of an offline folder or even multiver

past lodge Dec 6, 2023, 9:15 PM

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ah yeah so

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an easy way to get to it is going to your launch settings

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then clicking "Open Logs in File Explorer"

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and just going up one directory from there

hidden eagle Dec 6, 2023, 9:19 PM

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im confused aswell as thankful

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it works like a charm

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thank you very much

past lodge Dec 6, 2023, 9:24 PM

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okay fantastic

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now can I ask for one thing

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if you go back to the same place

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and then send me the file at cache-2\e39f686d\e447ff63\prebake.cache

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this is optional but will help us figure out what actually happened

hidden eagle Dec 6, 2023, 9:28 PM

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📎 prebake.cache

past lodge Dec 6, 2023, 9:30 PM

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Fantastic

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And last thing

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Can you look at the date modified time on that file

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in file explorer

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And then go back to logs

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and then into the game folder

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And send me the log file that was created at roughly the same time

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Should be within a minute or two

hidden eagle Dec 6, 2023, 9:32 PM

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the closest to that is at 21:40 and there are 3 files

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nvm found one at 21:35

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📎 9000976b-a619-4dec-a704-115a7f4b58fb-master.log

past lodge Dec 6, 2023, 9:33 PM

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yeah the 21:35 sounds exactly like it

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thank you so much, we're gonna take this and see if we can figure out how to fix the root of the issue

hidden eagle Dec 6, 2023, 9:34 PM

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i should be thanking you for fixing my problem

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you really know your stuff

hidden eagle Dec 7, 2023, 12:34 AM

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by the way, i found another bug where if someone gets hit i get the hit color applied on my screen

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looking like this in action

#i am unable to launch the game and i do