#LAPTOP

394 messages · Page 1 of 1 (latest)

plush osprey
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I have a XPS 15 7950 or something like that, intel uhd 630 integrated, gtx 1650 and 32 gigs of ram. My nvidia drivers DONT install no matter how many times i install them or from where i do, the laptop runs like 💩 i have no clue what to do.. anyone know anything ?

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i’ve also tried getting the drivers from the official dell website, still nothing

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i have tried uninstalling every driver and getting them back, factory reset, different windows, DDU (not really sure what it was called but probably this)

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i have googled this problem multiple times and nothing seemed to work at all

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ngl i’ve started to lose hope for this laptop😭

jade aurora
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If the Driver don't install because no Nvidia GPU found, you must first enable the dGPU, else it will never work.

plush osprey
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where do i do it?

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bios?

jade aurora
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Depends on Notebook

plush osprey
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i can give you the model

jade aurora
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Some have a Hotkey, some need it to be done in Bios

plush osprey
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i work my way around my pc but i have no clue about this laptop

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would the model help?

jade aurora
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So does the Driver say no GPU found?

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Or what is the issue

plush osprey
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nvidia drivers doesn’t install no matter what i do

jade aurora
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But what does the setup say?

plush osprey
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it says that everything has been done correctly

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yet they don’t work

jade aurora
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If all done correctly it's installed

plush osprey
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that’s the issue and i don’t understand it

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if it says it’s been done correctly why doesn’t it work 😭

jade aurora
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Then there multiple possibilitites depending on Notebook

plush osprey
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i’ll send you a picture of what the device manager looks like

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i have this ⚠️ under nvidia gtx 1650

jade aurora
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  1. Hotkey to switch iGPU/dGPU
  2. Bios to switch iGPU/dGPU (rare)
  3. No Switch at all, which GPu is used is set in NVIDIA App
plush osprey
jade aurora
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Also which Notebook is it?

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brand, Model etc.

plush osprey
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it’s a dell XPS 15 7590

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no matter what i play or how low my graphics are i have HUGE stutters that last for a couple of minutes, then its all good for about 10 seconds then it just repeats itself

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sometimes it just stutters without stopping

jade aurora
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Hmm but on Video it looks like it's installed and no ⚠️

plush osprey
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pretty sure if i restart it’s gonna be like that

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i’ll show you in just a second

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yup

jade aurora
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Already checked this?

plush osprey
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nvidia control panel doesn’t open

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at all

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no warning

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nothing

woven adder
plush osprey
jade aurora
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This Notebook has NVIDIA Advanced Optimus

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So you need the control panel

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But for the newest Drivers you need Windows 11 24H2 and newest Updates

plush osprey
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I currently have a custom Win10 however on my pc i had no issues whatsoever with it

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i*

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you reckon it’s that?

jade aurora
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Perhaps you need older ones for Win10

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Or get the Dell ones

plush osprey
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i have no problem with getting windows 11

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as long as it solves my problem i don’t really mind

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my usb stick is at a friend currently, is there a way i can upgrade without?

plush osprey
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i don’t know the service tag 😓

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i discharged

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it’s gonna take about 3 minutes for it to install

jade aurora
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I simply searched for XPS 15 7590 and Windows 10

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Those are the only ones

plush osprey
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alright

jade aurora
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The others are for Quadro

jade aurora
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Hmm yeah download and start

plush osprey
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alright

jade aurora
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it's the same as with Nvidia app

plush osprey
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i was talking about the windows installation

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if i need to upgrade to w11

jade aurora
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Well, if eligible it should go over Windows Update

plush osprey
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it cannot

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alright, step by step what do i choose

jade aurora
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If not proposed to update, it probably isn't eligiblwe for Win11

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But well

plush osprey
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i’ve had w11 on it

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it’s the windows that i have that prevents it from straight up updating

jade aurora
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If the old Dell Drivers work it's a start

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they are from 2021

plush osprey
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so i just click install?

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not extract

jade aurora
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if exe, just execute, else extract

plush osprey
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they’re installing

jade aurora
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ok

plush osprey
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how old are you by the way

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?

jade aurora
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52y

plush osprey
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jesussss

jade aurora
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Yeah I use PC since a long time lol

plush osprey
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really smart dude

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alright it says install complete

jade aurora
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Alright, but i hope the control panel comes up now

plush osprey
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this is what i meant by it not working at all 😅

jade aurora
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I get it by right clicking on Desktop

plush osprey
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only have the nvidia app

jade aurora
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But the Nvidia App works?

plush osprey
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it does open

jade aurora
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Well yeah possible

plush osprey
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but it still says “install”

jade aurora
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Then you should see those options in the Nvidia App

plush osprey
jade aurora
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in Graphics perhaps

plush osprey
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none of them open

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same error even on the settings tab

jade aurora
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You can download it individually

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Uninstall the old first

plush osprey
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alright

jade aurora
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Only the Nvidia App

plush osprey
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yeah i was just about to ask if i should uninstall the control panel as well 🤣

jade aurora
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I meant no the whole drivers but yeah lol

plush osprey
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i ran the exe and it’s loading now

jade aurora
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For me both is available like
Nvidia Settings (Control Panel)
Nvidia App (former GeForce Experience)

jade aurora
plush osprey
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i’ve downloaded these like 100 times

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🤣

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it’s going to be the same

jade aurora
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But it first installed the Nvidia App?

plush osprey
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yes

jade aurora
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Ok that was quick

plush osprey
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when it opened it started downloading this

jade aurora
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Yeah because the installed drivers are old

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Well anyway, if it gets new drivers, they should work

plush osprey
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trust me it’s going to be the same :))

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i’ve done this before

jade aurora
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lol

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I mean there is not much you can do else

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And you already did try DDU

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That's what normally fixes such issues

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DDU and reinstall drivers

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If that doesn't work, well next step is reinstall Windows

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But that is annoying

plush osprey
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i can try ddu again

jade aurora
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But already did

plush osprey
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maybe this time it could work 😭

jade aurora
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Also if that new driver asks for express or full, choose full

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This resets all settings

plush osprey
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i have the option “express” and “custom”

jade aurora
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no full?

plush osprey
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nope

jade aurora
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then custom and then full

plush osprey
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i’ve done this before aswell

jade aurora
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mark clean installation

plush osprey
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also clicked clean installation

jade aurora
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good

plush osprey
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it’s done

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still says install, again

jade aurora
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Ok so, first, reboot system

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Then come back

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If the reboot didn't help, we need to go check in Services if the Nvidia Services were started or not

plush osprey
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just reboot ted

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same thing

jade aurora
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ok then to services

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Start -> Rightclick - computer admin

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And check if the Nvidia Services are running

plush osprey
jade aurora
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Computer Managment

plush osprey
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and then?

jade aurora
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My stuff in German, but guess you see which one

plush osprey
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oh found that

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let me see

jade aurora
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Hmm

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Well yeah seems they are running

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Weird

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So Nvidia App should work and also open System Panel

plush osprey
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yeah 🤣

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wheres system panel

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?

jade aurora
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Well i'm searching

plush osprey
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alright

jade aurora
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Some say " disable and re-enable you GPU in the Windows Device Manager" helps temporarly

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Also some with the same issue, even reinstalled fresh Windows aand still have that issue...

jade aurora
plush osprey
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nope

jade aurora
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lol

plush osprey
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same shit

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wouldn’t get over 10 fps anywhere

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i’ll try DDU one more time and i’ll leave you a dm

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i have to study for biology right now and this is distracting me 😅😅

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take care my man

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thanks a lot for the help🫶🏼

jade aurora
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There is someone on Nvdia that said this:

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Download:

  1. https://us.download.nvidia.com/Windows/517.48/517.48-notebook-win10-win11-64bit-international-dch-whql.exe
  2. https://www.wagnardsoft.com/content/Display-Driver-Uninstaller-DDU-V18070-Released

Run DDU (see Settings Below)
• Select: NVIDIA Software and drivers
• Select: Clean, do not restart

Install the NVIDIA driver:
• Finish the Install
Reboot

Check if it works

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If it doesn't, there is a chance the gtx 1650 is dead 🙁

jade aurora
dry rapids
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I will add that you should resolve all your yellow bangs in device manager and run windows update to ensure you have the latest framework

plush osprey
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if DDU doesn’t work i’ll update tomorrow to w11

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i can’t get the damn confirmation code right 😭

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got it

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but i can’t log in now

jade aurora
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Windows Login?

plush osprey
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“The specified username is currently inactive, etc etc

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on the DDU website

plush osprey
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thanks 🤣🤣🤣

plush osprey
jade aurora
plush osprey
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alright

jade aurora
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• Select: NVIDIA Software and drivers
• Select: Clean, do not restart

plush osprey
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what should i remove and/or add

jade aurora
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Unmark Intel stuff

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Else it also removes those

plush osprey
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dch driver etc etc

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?

jade aurora
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This remove the mark

plush osprey
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yeah i unmarked that

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only that?

jade aurora
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yeah, AMD doesn't matter, because you won't have

plush osprey
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alright i’m done with the settings

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is this good?

jade aurora
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Yeah

plush osprey
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what do i click now

jade aurora
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it simply cleanly remove all Nvdia stuff

plush osprey
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“clean and restart”?

jade aurora
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[Clean do not restart]

plush osprey
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okay done

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when it’s done i just turn it on and install drivers again?

jade aurora
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Ok now reboot

plush osprey
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okay

jade aurora
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And once backl in windows, reinstall Nvidia Drivers (the one from above)

plush osprey
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alright

jade aurora
plush osprey
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do u think this will work

jade aurora
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I dunno

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But if not, it's quite possible that the 1650 is busted

plush osprey
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i hope not

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if it’s broken i’ll take out the ram and sell it 🤣🤣

jade aurora
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Yeah i also don't hope but it would be the best explanation then

plush osprey
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i’m not wasting 32 gb of ram

jade aurora
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Like it simply doesn't load the driver because it's dead

plush osprey
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alright

jade aurora
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and because no driver, the system panel doesn't work etc.

plush osprey
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if this works ur actually so great

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it says it’s done

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nvidia control panel?

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or do i check the nvidia app

jade aurora
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first reboot

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then check

plush osprey
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okay

jade aurora
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And if it doesn't work, you can check in HWinfo or Speecy etc. if there is Temps, Vram displayed for that card or not.

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If not, card is busted 99%

plush osprey
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well

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i got bad news

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it doesn’t open 🤣

jade aurora
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And do you have HWInfo?

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or Speecy

plush osprey
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i don’t

jade aurora
plush osprey
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can you give me the link

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thanks

jade aurora
plush osprey
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which one

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and i got ⚠️ again

jade aurora
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Yeah looks bad

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You can also try HWInfo -> Sensors and scroll down to the 1650

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Should show temps

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And stuff

plush osprey
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dAppCDN
Local
SAC ftp

jade aurora
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Hmm i would select portable

plush osprey
jade aurora
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download beta

plush osprey
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and on beta i have to choose

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“dAppCDN
Primary Backup

jade aurora
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this is a Zip file then you can extract

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first one

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doesn't matter much

plush osprey
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alright

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which one

jade aurora
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64bit

plush osprey
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first or last?

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there’s 2 64

jade aurora
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HWINFO64.EXE

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The other is for ARM xD

plush osprey
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it gives me a error

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nvm

jade aurora
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Which one?

plush osprey
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the laptop is so slow now tf 😭

jade aurora
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yeah

plush osprey
jade aurora
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ohh

plush osprey
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yeah

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might be fried

jade aurora
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perhaps that beta is borked

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extract, and start HWINFO64.exe

plush osprey
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alright

jade aurora
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But Speecy already should have showed temps and didn't

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When HWInfo64 opens, you can go to Video Adapter and select the 1650

plush osprey
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alright

jade aurora
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And then check if it shows something like
Video Bus: PCIe v3.0 x16 (8.0 GT/s) @ x16 (5.0 GT/s)

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or if it doesn't show Bus Infos

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If it doesn't show Bus Info there after @ it's very bad

plush osprey
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i can’t even extract the file cuz the laptop is super slow

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error again

jade aurora
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But extracting zips dooesn't use GPU lol

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ok

plush osprey
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wait it’s now the same one

jade aurora
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Well you can try reboot

plush osprey
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hold on

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😭

plush osprey
jade aurora
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Reboot

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Perhaps something in Ram

plush osprey
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okay

jade aurora
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But Yeah it doesn't look good

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And if you can get HWInfo to open and it has no Bus Info there, the 1650 is most probably dead

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It should show something like

plush osprey
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doesn’t work either

jade aurora
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Hmm

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Well, bad

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Perhaps more borked lol

plush osprey
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no damn clue

jade aurora
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Yeah, i mean it should also work with iGPU

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But yeah, it's how you can check the 1650

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if it doesn't show VBios, Bus Info for it, it's 99% dead

plush osprey
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so i can’t rlly do anything?

jade aurora
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If the 1650 is dead, then no, nothing you can do but swap it

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if it can be swapped

plush osprey
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don’t think it can

jade aurora
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If not soldered it can

plush osprey
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i can’t check

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well

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that’s a lot for the help

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have a great night man 🙏🏽🙏🏽

jade aurora
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Ok no

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it's soldered

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That's the Board and the dGPU is soldered 🙁

plush osprey
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damn

jade aurora
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Yeah there are replacement Mobos but they are not so cheap

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386.-

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Also depends which CPU, which also is soldered lol

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Well yeah sucks, all is soldered...

plush osprey
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damn

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i cannot do that by myself

jade aurora
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Yeah else it would have been possible to swap the card and check, but if all soldered it's very very bad

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Also could be some issue with the soldering or whatever

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But hard to fix

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Cheapest solution would be to get a replacement Mobo and change it

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But then you need to completely disassemble it

plush osprey
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i’ll just buy a pc again

jade aurora
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Or that yeah

plush osprey
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i found one for about 1k

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the specs are

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i9-9900KF, 5700XT

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ram and other things idk

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i have to talk to that guy

jade aurora
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Well yeah that one gonna be a nice upgrade from that Notebook

plush osprey
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my pc had a i7-6700, GTX 1660 TI, 16gb ram

jade aurora
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The Notebook?

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Well yeah still is an Upgrade

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How much Ram does the 9900KF have?

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I hope 32GB or so

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Then you also have more ram

plush osprey
plush osprey
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either 16 or 32

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it’s good either way

jade aurora
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yeah well i hope 32gb

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But yeah i mean everything is better than a non-working one xD

plush osprey
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haha

jade aurora
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Alright so, i'm sorry for the bad news and that I couldn't really help.
I hope the new PC then runs smoothly and see you later.
I'm going to watch some Netflix now xD

plush osprey
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have fun man

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have a great night

jade aurora
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Thank you, I wish you the same.
And also have a great night.