144Hz display problem | Intel Insiders Community | Page 1

lofty widget Feb 7, 2023, 6:04 AM

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Hi ! I have a problem with my gaming laptop, as you can see on the picture when I am in 144Hz I have this display problem: half of the screen is black as you can see on the picture.
I have as config: i7, RTX 3060, 16go ram...

I've already tried all the "tutorials" seen on the internet:

I've already tried all the "tutorials" on the internet: update graphics driver, uninstall, reinstall,...
Reset my computer

One of the only solutions I could try is to put in 60 Hz... :/ (but it doesn't solve the problem :()

stoic stirrup Feb 7, 2023, 6:20 AM

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It still does that even at 60Hz?

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Might just be a hardware failure

lofty widget Feb 7, 2023, 6:22 AM

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stoic stirrup It still does that even at 60Hz?

Not in 60Hz

stoic stirrup Feb 7, 2023, 6:22 AM

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Oh.

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When did this start?

lofty widget Feb 7, 2023, 6:23 AM

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stoic stirrup Oh.

yes, that's why I don't understand ^^'

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just over a month ago

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At first I was on Windows 10, but when I had this bug I thought it was the fact that I didn't upgrade, so I switched to Windows 11 but still the same problem :/

stoic stirrup Feb 7, 2023, 6:25 AM

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Did you try running DDU in safemode, then reinstall the drivers?

lofty widget Feb 7, 2023, 6:26 AM

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The only "big" change I made is that I added a samsung SSD card but I don't see the connection between the SSD card and this problem ^^'

lofty widget Feb 7, 2023, 6:27 AM

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stoic stirrup Did you try running DDU in safemode, then reinstall the drivers?

I don't think so, but I have already uninstalled the drivers manually and reinstalled :/

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Does it make any difference to run the DDU in secure mode?

stoic stirrup Feb 7, 2023, 6:31 AM

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Safe mode will ensure it gets everything

lofty widget Feb 7, 2023, 6:35 AM

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Ah I'll give it a try, so what are the steps to follow please?

stoic stirrup Feb 7, 2023, 6:37 AM

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Use this https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Guru3D.com

Here you can Download Display Driver Uninstaller, this Display Driver Uninstaller is a driver removal utility that can help you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, with...

lofty widget Feb 7, 2023, 6:39 AM

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ah ok, I already tried with this software but unfortunately it didn't change anything 😢

distant mantle Feb 7, 2023, 7:06 AM

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its the same as my coworker problem
but sadly the only thing you can do is to get warranty for that display

lofty widget Feb 7, 2023, 7:19 AM

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oh okay 😦 and he know what was the problem ?

distant mantle Feb 7, 2023, 7:20 AM

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lofty widget oh okay 😦 and he know what was the problem ?

its the display itself , its broken

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his display can only output like 1/8 of the screen (unlike yours , its still half of your screen visible)

lofty widget Feb 7, 2023, 7:23 AM

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but when I put it in 60Hz I have no problems o.o

distant mantle Feb 7, 2023, 7:24 AM

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lofty widget but when I put it in 60Hz I have no problems o.o

yes , its same
he connected to external display everything is fine and he changed it the external display to 60Hz , the problem is gone
when he restored it back to 165Hz (i forgot but it was Acer Predator notebook) it just display the 1/8 of the screen backs

lofty widget Feb 7, 2023, 7:25 AM

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distant mantle yes , its same he connected to external display everything is fine and he chang...

ah I see, and it takes a long time to change when he used the warranty?

distant mantle Feb 7, 2023, 7:25 AM

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lofty widget ah I see, and it takes a long time to change when he used the warranty?

no , its only takes 5 days

lofty widget Feb 7, 2023, 7:26 AM

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distant mantle no , its only takes 5 days

oh okok and they changed only the screens or ? ^^'