#No man's crash when i launch it

8 messages · Page 1 of 1 (latest)

sweet gyro
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Hello, I have a problem with no man's sky. When i try to launch it my game crash. My game crash since i have install my intel arc a770 in my PC. the game send me a error code : 97029_0x21190_XB
I have try to reinstall it, I have verify the files but the game still crash. I play on microsoft store. I have also do every API Update and every windows update

My config :

  • Intel arc a770
    -AMD ryzen 5 3400g
    -SSD (UEFI)
    -32GB of DDR4 RAM
    -Windows 11
native flare
#

Do you have Resizable BAR enabled in the BIOS?

Did you also have a previous GPU installed on your PC?

native flare
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Ah, I just realized Tuanies already asked the exact same questions in a previous thread you made. That's a crazy coincidence for me! #1065743667828097224 message

#

If you already played the game on a previous GPU, it might have the configurations saved for your old GTX 1650 and crashes when there's a new GPU installed. I'm guessing that you'll have to delete the settings file that's somewhere. Some games don't remove the settings file when they're uninstalled. However, it's pretty difficult to locate game files for MS Store games. I'll have to do some further troubleshooting on that.

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Press Windows Key + R on your keyboard to open 'Run' and paste this into the box: %LOCALAPPDATA%\Packages\HelloGames.NoMansSky_bs190hzg1sesy\LocalCache\Local\Microsoft\WritablePackageRoot\Binaries\SETTINGS

If you see any settings files in that folder, delete them.

sweet gyro
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I have delete the setting folder but the game still crash

native flare
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Could you post a screenshot of what the error message looks like?

I am also interested in checking out the crash log for your game and looking to see what's really causing this problem.

Crash logs are located at C:\Users\ [yourname] \AppData\Local\Temp. The name of the file should be something like NMS_crash_1234567890.dmp

plucky cedar
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Hello everybody, I just perfectly and happily installed my new Arc770 Limited, uninstalled all the old GPU drivers and installed all new Intel drivers just now a few minutes ago, restarted my system and of course switched Re-Bar to enabled. All went smoothly and nicely, without any issues. But as all the other guys, My game No Mans's Sky wouldnt run. Did anything happen meanwhile? I try to start it, have a white screen and after a few seconds the following shows up:

"
No Man's Sky Error
The game has encountered an error and will now shutdown.
Please refer to https://hellogames.zendesk.com/ for help if the issue persists and include this token as reference:
97029_0x165D3_ST76561198022250953
(Token has been copied to clipboard)
"

I also tried to check on hellogames website, but the game ran for months now without any problems, so its definetly because of the new GPU.

I found this problem many times in the forum, without any problem solving steps...

Please help, because after so many months there should be something to solve this problem