Call of Duty MW2 - Intel Software Advantage Program Redemption Issues

[main sandal]

Considering the severeity of the issue i wouldnt be surprised if they were working

[wintry rose]

LETS GOOOOOOOOO

[dense bronze]

omg how?

[wintry rose]

just now

[main sandal]

Still error 002 for me

you got me hopefuly

i've unlinked / changed my blizzard / intel PWD

ive done it all

🤣

[proven garden]

yep still 002 for me

[wintry rose]

it'll work

[wintry rose]

I did that too

worked for me

[main sandal]

did you just keep spamming? i've opened 20 tabs

and clicked my way down each tab

[wintry rose]

will not work

[dense bronze]

did you keep pressing f5?

[main sandal]

I assume they may rate limit the account from redemption if you keep spamming

[wintry rose]

nah

I just opened the site

it loaded slowly

got that message

[surreal trail]

Try just refreshing

[dense bronze]

with f5?

[main sandal]

I believe hitting the refresh button is different than f5

but wont make much of a differenc ehere

Whenever I hit redeem and the site thinks for an extra 1-2 seconds I think im getting lucky

[proven garden]

felt

[wintry rose]

it wont

I tried it alot

[main sandal]

Seems like there are more successful people now than people with errors

[dense bronze]

they write me

supp

they wrote me to register and press redeem now hahahaha I do it all the time

I said they should email me the code

[main sandal]

I think the reason why Intel never wanted to do actual codes is because of resale/abuse

Direct Battle Net linking deters that

[dense bronze]

I can no longer see this message

[past cloak]

So guy, what do i need to do if i have : Ref. 003: An error has occurred. Please contact customer support for assistance.

[sudden ore]

same

[past cloak]

okay i just done another time

and its work

[sudden ore]

oh

[deft dew]

wil not work for me

[past cloak]

contact the support

they are fasst

started a request at 20:37

got a answer at 20h45

[deft dew]

works now ok

[dense bronze]

I fu This error 😞

[proven garden]

I sent a ticket yesterday, got a response this morning, gave them the info they needed, and havent heard back

[past cloak]

Rip

[round dragon]

#announcements message

[main sandal]

😭😭

[main sandal]

Am I the only one still suffering

[lofty cove]

😂

i already played the game a bit

it’s good

[main sandal]

I bought a 3 processors for myself and my two friends, my key didn't work, one of mine friends did, and my other friend contacted support and they said his key isn't supported... So support is useless rn just so you guys know

Useless support

[round dragon]

Send me a dm.

[proven garden]

At least they responded to you. I got the automated email and that was it. Im still getting Ref.002 Error. Absolutely ridiculous at this point. I sent photos of receipt, photo of the email the retailer sent me with the code, and photos of the errors and my account being linked. Im pretty let down

[proven garden]

finally

[main sandal]

Support fix you?

[proven garden]

yes, they said they cleared the error and i should be able to redeem it. had to clear cache and then it worked

[main sandal]

Still havent answered me, my they told my friend to f himself

[swift nova]

did you send them all the receipts?

[kind stirrup]

Is this still not fixed? It has been 2 days, my account is still "locked", and the support ticket I just filled out sent me back to the home page of the website after not giving me any indication of a successful submission. The first day I was understanding of an influx of traffic causing issues, but the support ticket system not working after 2 days when we have a limited window to redeem some of these rewards?

What do I do? It says contact support to unlock my account, and the support ticket submissions are broken. I cannot do anything.

[main sandal]

There's no fix until support does something

I've been trying since 12AM on Friday 😭

From what I gathered - if you attempted to redeem while the site was toast, if you have an error 002, your account is locked and only support can fix your account. If support does not help you out then you're screwed. Not sure if they're going to push a fix to all people with the "lock" or if they expect you to make a ticket and deal with their support

They haven't responded to my ticket at all, yet they're responding to my friends and fixing their accounts

[kind stirrup]

I wish I could deal with support -- submitting a ticket does not work either.

Well at least tickets are getting through then, maybe.

Hopefully that just means you will be somewhere in line to have your account unlocked.

[main sandal]

Maybe be a browser issue if you can't successfully submit a ticket I was able to get a ticket in fine

[kind stirrup]

That's honestly insane that the website was this unprepared for a huge influx of people trying to redeem a free copy of one of the largest video game franchises in the world.

[kind stirrup]

I use firefox.

[main sandal]

I'm thinking everything will be resolved by tomorrow, but they told my friend to screw himself basically

[kind stirrup]

???? elaborate?

[main sandal]

😂😂

[kind stirrup]

Christ

[main sandal]

Then you gotta wait another day for the next response

[kind stirrup]

🤦🏻‍♂️ there seems to not be a single part of buying an a770 that has gone smoothly.

[main sandal]

Lol yeah Intel really screwed up on this one, I'm hoping I'll be settled by tomorrow, but considering they told one of my friends his key wasn't supported, I bet they'll say it to me too. Our keys were on the same receipt

[lofty cove]

try clear cache also like brdxn

[lofty cove]

login from google account

[main sandal]

Not a cache issue unfortunately, it's an account lock that Intel needs to clear

[lofty cove]

ah right

they advise to login from google

[olive furnace]

does anyone know where i can find a master key other than the retail store, because they dont have it and im using a laptop

[main sandal]

Still waiting since Friday 12:00 this is awful lol

[iron cargo]

LETS GOOO

[iron cargo]

bro if you wanna get mw2 do it now

[iron cargo]

do an account check

i did and normally its in 10 business days

and i got it in 3 normal days

[weak sail]

Is anyone else getting "temporarily out of codes" message or is it just me?

[round dragon]

Send a support ticket just in case.

[magic harbor]

is there a way to give this to a friend? I bought the game before the card and i didn't even notice it comes with it...

[wraith crag]

I tried to claim the game but i get the error "Ref. 003: Your account is blocked. Click the support link on this site to receive assistance."

[wraith crag]

Do i need to make a support ticket or can someone help me here?

[olive furnace]

does anyone know when the code will come back?

[wintry rose]

<@&555941602128822292>

[sour arch]

looks like it's being handled. Thanks for the notification @wintry rose :)

[calm ruin]

I'm getting ref 002 your account is blocked

does that mean my intel account is blocked??

why would that even be?

[kind stirrup]

Any chance you used Google, Facebook, Discord etc to make an account? I kept trying to sign in with a username and password when I had actually just used Discord login and it gave me an error as if I had an account and it was locked.

[wraith crag]

I have the same issue but with Ref. 003. Tried to login with google and normal email but will not work. I contacted support so i have to wait 😭

[calm ruin]

Maybe I used Google to sign in but I think I just made an account normally

[lilac rampart]

Amazon is listed as a participating retailer, but Intel support told me to go back to my retailer, after Amazon told me to go to Intel because they said it's an Intel promotion, and Amazon isn't providing master keys, that Intel should be. 🥲 I wrote Intel asking why Amazon isn't listed in the drop-down for purchase verification, but they ignored that part. Do any of you know why? Should I just give up? tia!

[wraith crag]

ugh im sad that the support coudnt help me that fast, i want to play mw2 so bad :\

[misty beacon]

is this the right thread for reporting issues related to the 2nd email

in case it is
it's been 24 hrs since the support ticket and 4 days since I redeemed mw2.
I did everything as stated in arc scav hunt channel and in the pdf.

[round dragon]

Support may take a bit. Try following up with them Monday or Tuesday.

[weak sail]

When do these codes get restocked? Do they get restocked or not? Because it seems like I have to complain to support for the code than the website.

[round dragon]

Yup, support.

[weak sail]

💀

Like is the website not going to work before 2023?

[round dragon]

... I think you'll be fine lol

[weak sail]

I hope so.

[wraith crag]

Like as in posting a new ticket or reply on the email?

[round dragon]

Either or

[wraith crag]

Ahh okay i will wait till tuesday and then i will send a email ❤️

Hopefully i can claim it soon and playing the game

[weak sail]

Alright, ty it finally worked lol.

[round dragon]

yay!

[wraith crag]

It also worked for me. Thanks support ❤️

[magic harbor]

Does anyone know how can I unlink my account and link a different one?

[last tide]

how can i get the key please help me i have purchased i5-12400f but havent got any key out of it and i have purchased it from retailer

[plucky pike]

Still waiting for a reply from them about my key

[cloud solstice]

its been 5 days since i summited support mail 💀

[eternal scarab]

How long does sup replays to emails about the account being blocked?

[round dragon]

sometimes a couple days to a week

[round dragon]

@stuck crater
Intel support: https://softwareoffer.intel.com/Support

[narrow leaf]

someone can help me

pleas

ı have a problem someone can fix it

my english level is not so good sorry for this

admins please help me

[stiff haven]

@narrow leaf do NOT mass ping admins

[narrow leaf]

sorry man ı dont know

[stiff haven]

Wait for someone to answer you or use an official intel support ticket

[stiff haven]

Its common etiquette

Also it would be easier for people to help if the screenshot was in English.

[narrow leaf]

okay thanks for information

[narrow leaf]

ı know but my browser support turkish