bug-reports

[royal tapir]

If he weak hits it cant apply debuffs

[thin apex]

Oye, so this is more of a suggestion than a bug but in my opinion Sicia Flametongue plays kinda wonky.

I understand that she is already a solid champ. But the 3% resist chance totally kills what she is "meant" to do. Ie hp burn, extra turn then explode stuff then debuff.

Except her A3 reads "extra turn if hp burn is placed on all targets" but this very rarely happens due to that 3% resist chance.

Suggestion : change the "all targets" requirement to 2 targets (like the A2). Or change it to 4 targets, which will not affect how she plays in the arena.

😃 my 2 cents. Great job otherwise tho, love the game! 💕

[royal tapir]

It only "rarely" happens when there's a ton of enemies, such as in spider. In other places she's more likely up against like 5 champs, which leaves a pretty good chance to place it on all. But this isnt the channel for this anyway.

[thin apex]

Thanks for the quick reply. Which channel should i put ideas like this?

Btw Your info kinda makes sense now that i think about it. So she isnt really meant to get the extra turn on spider, to prevent her from being too powerful i guess. Still i still get lots of resists on 4-5 mob waves, its pretty annoying lol. Im trying to use her decrease def/weaken for waves, like Lydia but Sicia fails often. Makes setting up abilities for auto battles not so smooth for Sicia.

[patent coyote]

Hi, I sent to 1 person a link with an invitation to the game and I should get a rewards at the same time I didn't get anything what's going on? The invitation was from the link that I generated on my account and now this person managed to get 30~ lvl

[hoary girder]

i'm encountering a bug in spider 25. my kymar will not use his abyssal seal 2nd turn despite programmed to do so

[fair solstice]

I am unable to login, Android and Plarium Play are not working for me atm

[dry ginkgo]

what is the error that you get?

[jaunty quest]

cant login either

[fair solstice]

unable to log-in on both phone and PC, restarted the PC had the same error, I wrote here, then I just stopped the process from task manager, tried one more time the same error appeared pressed the X on the game and on the next start it was alright...go figure 🤷‍♂️

[dry ginkgo]

try to force close Raid and Plarium Play processes from task manager and restart after

[dry ginkgo]

yeah it usually works with force closing app

[jaunty quest]

okay worked, thanks 👍

[copper harbor]

Got account banned for refund abuse even tho I've never asked for a refund. This has to be a bug bc why else would this happen. Plz help

[midnight cape]

Support ticket please

We can't help here

[copper harbor]

I did that, no response. This is a bug, this is bug report place.

[midnight cape]

Bans are an account issue. Not a bug 👍

[worn jackal]

I just finished claiming my Deliana promo pack, day 7. But I just realized I didn't get my boots with her, set is Lifesteal

I'm really guttered and I want it still. Is it possible to have it giving to me? Should I put in a ticket..

[wind shadow]

have you checked if the boots are equipped on someone else?

[worn jackal]

Yeah I've checked all the other champs and not there. I unequipped all the boots from all the champs to have a better look and not there

[wind shadow]

You must have accidentally sold or trashed them. I'm not sure if support can track these things, but nothing we can do for you in here

[worn jackal]

Ok yeah I'll put in a ticket. I honestly didn't sell them. I purposely minimize the Lifesteal set so I wouldn't do so

[proud brook]

Not a Bug, not a feature.. just a mistranslation, kind of: in English Ragash stuns for 1 tuin. In german he got his numbers wrong (2 turn stun), but still stuns for only 1 turn.
Mislead by a mistranslation - can i get my 150 blue shards back?

[fiery marlin]

classic arena broken ?

[exotic solar]

ticket

[ionic cloak]

Hi,good night, I really don't know if it's a bug. Mischief's head was digesting a champion (Brogni). I prevented it from being digested, but the head was low on health so Konstantin's attack decapitated it. Immediately Brogni appeared as shown in the image, I thought he had freed himself but it was just the image, like a "ghost", he was dead. When Duchess used her revive ability again, Brogni came back and I was able to use it normally. What I don't know is if by releasing the champion and decapitating the head at the same time, the champion should have stayed alive or should have died. This is the first time this has happened to me. I just took the ss and after the moment, I was more focused on finishing the game because I usually play last minute hydra😅

[blissful thicket]

Pinned message in the clan-chat is no longer pinned. It just shows as a regular message and goes up with the rest till it disappears. It stays in the clan window, however.

[exotic solar]

lets play a game of guess the buff

[shell terrace]

Can you please fix the "Equip Artifacts" pop in that shows up when you lose or exit a battle? A screenshot doesn't do much good, because it doesn't show it popping in 5-6 times in a row. And tapping it doesn't get rid of it, it actually just keeps popping in even more, I had to close the game to get rid of it. This thing is a menace, and needs to be removed from the game all together, I can't access my team set up tab when it's doing this, or other features on different pages, because it just doesn't stop.. Please fix..

[cosmic brook]

that's not really a bug I'm afraid, but feel free to raise a suggestion about it #suggestions-discussions

[cosmic brook]

iirc that's just visual 'caused under certain circumstances when revived
there's actually not a buff or if there is you should be able to see it by clicking the "info" tab

[shell terrace]

Bloody hell...

[exotic solar]

initially it was, i checked, there was 1 turn on veil that wasnt displayed, also from memory he never actually died. I'm pretty sure hurndig A3 duchess, godseeker revived duchess, duchess veil revived other 2, i dont think vogoth ever died.

And as i said though, there was actually a hidden veil buff on him for 1 turn, then that persisted, I thought it was cute

[cosmic brook]

if you happen to catch this again and somehow also on video I could present it to support again

[exotic solar]

I'll keep an eye out, theres a reproducible bug ive been meaning to report anyway, but never get around to it lol

[craggy karma]

dunno if bug or not cause if confused...
is personal rewards tiers based on previous cvc without personal rewards or the other one with rewards?

[cosmic brook]

It's based on the last CvC which had personal rewards

[craggy karma]

thanks. then that clears up the whole thing.👍

[jade lagoon]

I had 2 xp barrels that I was saving and they're gone

[exotic solar]

XP barrels dont just disappear, you used them

[pastel forge]

mein account ist einfach weg wer level 49 jetzt muss ich bei 1 wieder anfangen

[midnight cape]

Beenden Sie das Tutorial, melden Sie sich ab und melden Sie sich mit E-Mail und Passwort bei Ihrem Level 49-Konto an

[jagged zealot]

Hi,
I just noticed that bombs that explode, will prevent a provoke to work on the enemy. I was trying to have the wave being provoked and (if lucky enough) get them to be petrified as they were also hexed. But it seems that if they have a bomb, a hex and a provoke debuff, the bomb goes off and the enemy will not attack on their turn anymore. The provoke just vanishes as their turn is over all of a sudden (much more like if they have a true fear). I captured it in below video (sorry for low quality, was just hitting record quick and did not change record settings. Can make a new one if needed). So I'm not sure if this is intended behaviour or not, hence my message here.

[cosmic brook]

can you please provide me with your user ID e.g. um12345 | 67890 ?
I'll forward this

[jagged zealot]

um16580560 | 16336682

[cosmic brook]

thank you

[jade lagoon]

Sure. Nothing ever goes wrong in the game.

[exotic solar]

contact support, they will tell you who you used them on

[jade lagoon]

I didn't use them. You can't use them accidentally.

[serene wharf]

I can’t get the Mydeliana promo code

[cosmic brook]

the deliana related promo codes seem to have expired yesterday

[formal drift]

Why does my raid keep closing in the middle of battles? Really hard to do multi battles if I have to keep opening it back up and setting it back up.

[cosmic brook]

does this happen on plarium play or mobile ?

[formal drift]

Mobile

[cosmic brook]

most of the time the game closing mid battle is related to insufficient free memory
nevertheless, feel free to open a support ticket, maybe they can determine a different cause of your problem

[smoky nymph]

Helicath still not counterattack with default skill when an ally is hit. while under Block Damage

[bright hatch]

Hi, the summer splash gift that recently appeared in people’s shop to be claimed for free never appeared in mine. I tried creating a support ticket and tried what they told me to do like deleting and reinstalling the game but it didn’t work. Here’s my player id: um42920600 | 42048511

[dry ginkgo]

i will report this, thank you

[nimble iron]

Everyone win void shard when he end all map in normal
And second one when he end all map 3 stars right

[nimble iron]

What I mean everyone win 2 void shards if he end all map in normal but I won only the first one why ?

[nimble iron]

Where should I report

[dusk flower]

who is "everyone"
you get a void shard for all stars in normal
you get a sacred shard for hard, brutal, nightmare

[nimble iron]

When I finish the last boss in the map I won one void shard but I was still seeing another one as a reward if I reach to 252 stars in the map
When I reach to 252 stars I find it taken before why

[serene wharf]

I’ve tried all week

[wide gull]

You do get a void shard for completing 12-7 in Normal, and a Void for 252 stars

[wide gull]

Unlikely there was an error but you can contact support through in game if you'd like, click on your avatar in the top left, go to info, then support and open a ticket

[nimble iron]

@wide gull thanks bro

[strange hill]

When are you guys going to acknowledge the bugs with Helicath's passive?

[midnight cape]

you mean like here, in the ANNOUNCEMENTS where everyone was tagged?

#announcements message

[strange hill]

I missed it 🤣 Ty for pointing that out. Happy to see it's been acknowledged and is hopefully getting a fix.

[midnight cape]

😛

[silver hull]

I started yesterday
I thought I was supposed to get the new legendary champion Deliana?

@midnight cape ? Can you pls fix this I thought I would get a legandary champion?

[midnight cape]

you didnt start early enough. had to start by the 20th

[silver hull]

I started by the 20th tho? I started July 20th 8PM EST
It was still 20th? The game didn’t know my time zone
I’m on the left side of the globe

[wheat maple]

You have 2 claimed rewards. It would be impossible to have those if you started after July 20th.

[silver hull]

Yea pls help I want the legendary

[midnight cape]

had to start before 9am UTC on the 20th

[silver hull]

There has to be some sort of mistake? You sure it’s not 12AM UTC on the 21st?

[midnight cape]

nope. 20th

otherwise youd be getting it

[silver hull]

Is there any way I could still get it tho
I started before July 28 tho???
@midnight cape I don’t want to miss out on a legendary tho

[midnight cape]

nothing I can do mate. the system is automated. you missed the start date 😭

[strange hill]

Well I see that they are acknowledging that he is bugged in the arena, but no mention of CB or other areas of the game where his passive doesn't activate properly.

[silver hull]

… are you sure abt this … I can guarantee I downloaded the game yesterday?
Do you know what the end date is?

[midnight cape]

Its the same bug everywhere though, when they fix it it should fix everywhere

[midnight cape]

you had to begin before 9am on the 20th

[midnight cape]

#announcements message

[silver hull]

^^^ had to be July 21 9 am utc? Right
The end date is July 28 9am which makes it 1 wk

[royal tapir]

"We have prolonged the period during which you can claim the Champion - now the deadline is July 29th 9 AM UTC instead of July 28, however, you will still need to log in before the 20th of July 9:00 AM UTC the latest."

[strange hill]

Well it seems to work perfectly in spider, he's a beast vs those spiderling. That's why I'm wondering what the difference is between the locations.

[midnight cape]

literally read what i linked you

[silver hull]

… can you make an exception pls I only missed it by less than 1 day?

[midnight cape]

dude

stop

the system is automated. we cant give you a champ. i cant give you delania, or siphi or krisk. Thats not how this works. Im sorry, It sucks, but you missed the start date.

[silver hull]

… I’m sorry
When’s the next free legendary coming out?
How long does it take to get a legendary?

[midnight cape]

not sure. they usualy are only every few months.

how long depends on your luck with shards. theres a few guarenteed epics and legendaries from daily login and fragments etc. just gotta play the game a bit

[silver hull]

Do the old players get any rewards or is it only for new players…
Also any promo codes still working?
How new is new?
Cuz my acc is 1 day old

[midnight cape]

only current promo code is for new

[silver hull]

The game thinks I played 2 days?

i get this error whenever i try to purchase something

[dull gyro]

any reason why mithrala is going 1st? 🤔

[midnight cape]

Weird one. Can you get video?

[dull gyro]

no sorry i can't get a video, but i plugged the speeds into deadwood jedis cb calc and its showing that mithrala is faster there

[exotic solar]

lore of steel

[midnight cape]

Thatll do it

[arctic gorge]

Hi all, my clan member just found that the stun set failed to stun the target with weak hit. But the Toxic set can still put poison on the target with weak hit. They've tested hundred times in doom tower. Is this a bug or intended? Thank a lot.

[midnight cape]

Bug that they cbf fixing

[lunar matrix]

Sleep debuff doesn't work sometimes, please fix that.
El debuffo de dormir no funciona algunas veces, por favor arreglen eso.

[exotic solar]

read skytouched shamans passive

[lunar matrix]

Ahhh, ya entendí jeje😋

[arctic gorge]

thanks , does weak hit always fail to land stun set's stun ?

[midnight cape]

weak hit should nevre land debuffs

[barren cape]

But what if that weak hit procs warmaster? Will the warmaster proc from weak hit triggers the stun set's stun?

[midnight cape]

WM procs dont have any affect with sets

[arctic gorge]

Is this a bug? Ard 00:00:16, the stun proc with WM after the weak hit

[midnight cape]

Probably.
But as i said support don't wanna fix it

[barren cape]

Thanks for your explanation! But I still got a further question.
I'm curious about how stun rate is calculated due to this WM bug.
I think there will be two situations:

1. WM act as another proc, the stun proc will calculated twice, so the actual stun rate is 65% * 18% + 65% * 82% * 60% * 18% + 35% * 60% * 18% = 21.2%
2. WM fixes the weak hit to normal hit, so the actual stun rate is 65% * 18% + 35% * 60% * 18% = 15.4%
   Which one is correct?

[midnight cape]

Again...
Wm doesn't (or shouldnt) affect stun landing.
My guess from your video is that the stun landed despite the weak hit (which is a known but on a few champs).
If im wrong then yes it's a bug with wm landing stun.

As I've said though, we have reported this interaction (champs landing on weak hits or the 2 or 3 bugged champs that seem to land toxic twice on 1 attack.

Support have said Its a bug but have made no effort to fix it. Since its not game breaking they just haven't

[barren cape]

Got it, thanks ❤️

[midnight cape]

👍

[silent nacelle]

No, it's pretty much confirmed that you can't land set debuffs on weak hits unless the hit procs WM

[midnight cape]

are you suggesting that the WM is an additional roll of the set? or that it removes the "no debuff on weak hit?"
cos ive never seen that confirmed

[silent nacelle]

I think we also confirmed that the set can't proc twice on a single hit but still don't know if WM gives you an additional chance to proc the set if the first roll fails or if it's only for weak hits.

[midnight cape]

except skullcrown and fayne who do proc on 1 attack multi hits 😛
THis is my point. i have not seen a confirm of the weak hit + Wm proc. i beleive you just havent seen it