#community-support
1 messages · Page 536 of 1
Close the message box
didnt think you claimed from the mission or that yeah
pretty sure you didnt start it
close the message box and show how it looks
still cant use any weapon slot
Hmm? I did start it, and it says "Received" on the items
I just completed the quest and handed stuff in and clicked claim
Didn't get the items, but I got the rank up with Prapor
@gloomy gate take a photo without the message box
me?
no
That's not the message box... check your in-game messages from Prapor
Hey someone can tell me how I can report someone who use hacks on his stream?
Already did above
@thorn raven it's a live stream going on right now and I just wanna know who's a supporter I can sent it to
@glossy wharf record and get evidence he is cheating
my hideout is broking 😦
@gloomy gate you got your ak and pms ?
@thorn raven you can see that he see players through walls lmao
@thorn raven I got AK able to buy and the rank up for him
but I didnt get the PMs or ammo for PMs
or the money, or the exp
Oh they just appeared now
@glossy wharf link me the twitch
@gloomy gate theres 2 pms right there inyour screen shot bro
Those werent them, I said
Those were from insurance
I did a raid and finally got the message from prapor
huh
have they set new limmit for bug reports?
i sent one regarding a item not showing up in invenotry, but you can see its name, plus it takes right amount of space, scecond report i was about to send is regarding a render issue when using scope that happens at randomtimes 10-30sec after spawn. but couldnt send that because my limmit was reached.. i havent sent report in ages
so, s1 is limmit. isnt that a tad scarse. im gonna forget to report it next week... xD
Hey guys, i recently upgraded to edge of darkness, i received everything except my gamma container - any ideas?
Ive doubled checked it went live, i got all my items from the messages, I restarted the game, uninstalled reinstalled and still nothing
Contact customer support mate, no one in here can make it appear
was curious if anyone ran into a similar problem and had a fix
its called support channel, not keyboard warrior channel but thanks
You're the one acting like a keyboard warrior mate, i'm just telling you. Try restarting the game, if nothing happens contact customer support.
Restart your game, if it still appears feel free to report it via the launcher.
@ornate matrix You got a moment?
Did ap-20 get nerfed? it seems to be under performing and it's cheaper
@pastel girder not sure if this is where i shoudl reply, but about US NY and wash. servers, I play auto-select, but being in NE canada, my pings and match times are lowest for the Washington DC servers and presumably New York (i do not see it at this moment). They seemed to be fine recently up until last night, around 5-6 PM atlantic time. queue times jumped up for me and my duo from approx 2-3 min to anywhere 5-10. about to start playing today so i can tell you more later
guys please help, if you know remotely anything about support and this game @ me so i can add you to a call, there's 3 of us and were getting kinda miffed
@here
When there is a wipe and how can i know when this is?
@thorn raven Yeah
Is this normal?
lol turns out it was a visual bug somehow, restarted my game and got slapped 
@ornate matrix sorry man boo was contacting you for us but he went offline, anychance you could join a call?
@fervent sorrel thank you
I have a spare moment, yeah
thanks
What do I need to do ''failed to load mono'' and when I try to load the game from the bsg then I need to download the whole game again
@here
If you deliver a backpack to a quest with items inside. You loose everything inside of it ffs. lost a bunch of guns
also, i was in my hideout testing guns, backed out and got to the map selection screen. I realized my game was on windowed, and not fullscreen. When i switched to fullscreen, the loud windy hideout background sounds started and keep playing continuously
oh i just backed out to the main menu and it went away, weird little bug though
@vivid briar while ive repeatedly seen very profane names, i wouldn't be surprised if that is why. But can't you freely change your name in game, wouldn't they just make you do that instead?
Does the game prioritize who gets into the server by group size? I have a group of three and we haven't been able to load into a game once
All in 1 raid: I get teleported 5 times and suddenly break my legs and the black out and than I posted in #videos what happened (killed by a scav). Help 
@vivid briar
You were banned because you shared an account, then since both accounts have your HWID linked they were both banned. Though the profane ingame name certainly didn't help matters.
Sharing accounts is specifically against Tarkovs TOS.
Also, since you were banned from the game as per Rule 8 of the Discord, I'll be removing you from the server.
@vivid briar
what does sharing accounts mean exactly? Like even logging into a friends account, is that considered sharing? like ive offered to clear out friends scav boxes and sell the stuff for them cuz i dont work and have free time. I havent yet, but if i had, is that considered account sharing?
just trying to not get banned myself
That's considered account sharing, yes.
That has the chance of getting both of you banned.
okay phew, glad i ahevn't actually done it yet, i really should read through stuff like TOS
thanks for the info!
Best place to find scavs in woods?
lumbermil
Scav house
scav sniper and sorrounds and scav house
How does the system banning using the HWID work? Like if I were to buy a new PC does that mean I run the likely hood of getting banned or does it reset on the account after a fresh install or something?
how do i fix this
redownloaded the game 4 times and still no change even tho ive deleted every folder/file from bsg and tarkov
and turned off my anti virus
and added it to the exceptions
hardware ban means you're done
me?
@scenic whale @sour galleon tnx guys
@tulip vine you need to uninstall and delete all your cached files before reinstalling
Currently the uninstall process doesn't catch all of them
At least that is what I had to do
wheres the cached files at
In your drive location you installed it to
ive totally deleted the folders
I deleted the battle eye stuff also
so since noone is listening in the main chat I will have to type it here there are currently hacks/cheats going about in tarkov both paid, trialed and the like which as per usual battle eye can't detect I have some of the links available if needed ofc I can't verify if it works 100% though judging by downloads it seems to be popular
300k+ from numerous websites
and they are being used specially in The Labs
I had it happen to me in reserve and interchange just now with people appearing to be full health and able to sprint after taking over 270+ damage to the body and limbs
yo guys, cant load tarkov up from launcher, getting this message error.. anyone know how to fix it? unity 2018.4.13f1_8c8a3ab55330, thanks
Is there a manager that can be contacted to make it visible?
Just send a support request
@golden trout how
like what the actual fuck bro.. invisible scav just killed me with a fal i had a fully modded fal for about 500k and like the best gear ive ever worn
and this shit happens
don't they understand that shit like this ruin the experiences of new players
how long has that been an issue
wow any one having problems with sound twice a guy jas ran up on me no sound what so ever full on sprinting at me no sound. love this game but battle state get this shit sortted faggots
I get a 1 to 2 sec freeze randomly in almost every game. Not very frequent but often enough to get me tilted. I haven't seen any common issue. Standing still, running, shooting, seemingly random. Got a 3600 and 2070 with everything on a nvme.
Any thoughts?
And this freeze is my only issue. Constant 60 fps at all times aside from this freeze
If I press close or X, It kills the launcher
Nice "anticheat connection failed the moment I come back
i moved my stuff from my insurance return to my stash and it disappeared....help
@drifting torrent restart the game
@empty badge thanks man that worked.
can i get some help in the support channel
you should have the option to stop extract. Some guy died in it and I couldnt loot him.
or is that a thing?
Thats a thing
@vivid briar not to stop but to extract only if you want
like press interact to extract
in this case hold interact
hey, so whenever i am to load the BSG launcher i am presewnted with new message statng, "Error downloading Essential Content". this has been happpening for the past day, and I have tried multiple things, suchj as deeleting all temp and cache folders, checking my c drive for space left, and restarting my computer, to runnung NSG as an administrator. does anyone have any helpful ideas on how to fix this error?
im havving an issue with lvl 2 peace keeper it says nectt loyalty level 2 - level 10 0.00 attitude and 13k spent - i have lvl 10 0.20 attitude and 19k spent but the 13k is red why is that?
restart the game
@ember comet Are u answering my question or @astral viper ?
well it diidnt work for me still same issue
Hey, I'm constantly getting this error when trying to equip a weapon to my primary slot
i was answering sugar @plucky frigate
I would just try to reinstall the game to be honest
@ember comet ya restarting didnt help
@ember comet ya i dont have this issue on any other vvendor the ones ive spent over the money needed is blue on everyone else
i want to report a bug, and i'm trying to follow this: https://www.escapefromtarkov.com/support/knowledge/352
but when i go there the list doesn't have "game support"
what should i do?
only see site and forum, pre-order and account support
@errant current Report the bug from the launcher
anybody else getting the 403 server error on the BSG launcher?
Does anybody know when the book site will open again.
i think my unity is crashing, anyone know why?
@ember comet just spent more money im at 25k now and still the 13k for himiis red
@glad heron im getting same thing
That's a lot of dollars
You sure it doesn't say 2.5k rather than 25k?
Can you take a screenshot?
Will this game work in turkey? With their limited wifi
It should work fine
me and my friends game is stuck on deploy 00.00
and its not sorting itself out and we both alt+f4'd
@astral viper
Can we get any news about south african servers? Announced weeks ago and then nothing but silence. The game is unplayable at these pings. 😦
gonna lose a big loadout too smh
I was confused at first don't sweat it haha @astral viper
I mean just doin't live in south africa @strange tinsel
Thanks for that advice, all us South Africans will begin making our arrangements. But in the interim could we get some local servers?
Anyone here has some ssd installation KnOwlEdGe?
What do you mean @near wadi
just "finished" a shoreline raid. me and 2 friends party up and start the raid, everything is fine, we reach resort and it starts lagging, container looting takes 20+ seconds, we are frozen in place for each other, scavs are standing still and doing nothing to us
we then try to extract, on our way to the extract we keep rubber banding, teleporting back and forth, we reach the extract and theres 4 dead bodies on it, i stand on it for 30+ seconds, countdown has ended long time ago, then i hear footsteps like someone is right next to me but there is noone there, then i fall down and die, stay on the black screen for a minute
after a while it shows a scav killed me and i lost all my shit along with another party member. the 3rd one just got out with the stuff he had on him
Please for the love of god work on the servers
Hey all, i was modding a weapons which took parts from an equipped weapons. Now i am stuck with a disassembled weapon i can't unequip. Send help 😦
*an equipped weapon
can someone tell me how to fix this error when installing game? pls help
pretty sure you can't uninstall vital parts when the gun is in equipped slot maybe lag?
i did by taking them while modding another weapon. and now it says i cant equip it (when i try to unequip)
you could try discarding it or restart
Why i cant open the doors even tho i have the key in offline mode?
and my inventory is bugged
i cant equip a primary 😄
not on the sling anyway
but somehow i have waaay more mags than i had before
@narrow cedar get cc cleaner and use it to clean any registry left behind
should be done after that
thank you @narrow cedar but yeah I have the same issue its very frustrating. I mean if Im banned please let me know why because I have no idea what I did for getting banned
@outer sequoia just trying to fix his issue, i will help you if this works out
please give me few minutes here
@outer sequoia if you can log in to website you are not banned
is there an optimal graphics settings to at least dimish the game like lag pausing during raids?
when I'm in raid, I'll go like 30 feet and the game will basically pause for like 1-3 seconds
i want to upgrade my account and awaiting payment submission keeps loading i am doing something wrong?
okay so tried to reinstall the launcher and shows this
anyone on east coast getting super laggy servers?
How come my fps drops to below 10 when im loading loot.. my friends load in like 20 seconds before me
When im ingame fps is 90-120
@night vector hmm did it do this before? cos i would almost point to hdd being slow ? causing the lag
yeah its basically always done this, weird thing is I was on borderless and switched to full screen and somehow that made it worse
yeah if its on hdd thats likely why
I think I have it on my C which is SSD, but I'm gonna double check now
Is there a place to post a feature request?
yup C drive, I think my C drive is kinda full though so I'm gonna try and lighten it up
@night vector i hope its not anything to do with graphic card then should do some stress test for it
@outer sequoia go into task manager make sure everything for battlestar and tarkov are closed
I haven't had any problem like this before in any other game though
yeah its weird then
I've seen it happen to some people on some streams, but it just started gettin real bad once I switched to fullscreen
are you running like gtx 1060?
2070
Yeah, I'm lowering it to medium, transferring some steam games to my external and then gonna do an offline and see how it goes
thanks for the help
Experiencing some terrible server issues right now
then nothing on reserve
Disconnecting and ridiculous ping on local (eu) servers
yall needa buff 9mm right fucking now this shit is awful
Just claimed an Insurance, got an error clicking accept and now the items are gone
...
o f going back and forth
Ya did, worked ty @mild osprey
also if you get errors only accept 1 item at time
Nice. Got bug and can't shoot any more or do nothing 😦
imagine dying
server down?!
server laging as fuk or what? everyone is teleporting
took 1Min to extract for me and 3friends
what servers u on?
servers seem fucky again
Just lost a PMC char due to some weird ass disconnect when opening a dor
eu servers r shit dead
love it when you cant shoot on Eu servers mid raid
F
Guys
I just lost all my stuff when i extracted
Killed scav boss and my quest is even reset
correction you are still in raid as far servers are conserned
No i extracted but loading screen never ended
WAited for like 15 min
then restarted the game
Now i have nothing
I HAD SO MUCH STUFF
Killed scav boss and everything
And lost everything
And even lost the quest i completed tyhat raid
honestly i wish they'd just fix their servers already, been like this for months now
Any way to get stuff back that you lost because of the servers?
10/10
about that stuff
nice lagg on factory now - EU
Remove the stock?
no clue why that was the problem but thanks
np
what is happening will all prog be lost?
most likely
battlegames are unable to get proper servers for years already
issue since the beginning when we had like 2k players only
still an issue to this day
Time hase stopped on factory and I can't enter any game. Is it same for everyone?
have the same problem here.
doing back as PMC , shoreline
i swear shoreline loot has been nerfed
i switched servers too just in case
do any one know if you got killed will you get your insured things back since no one can extract?
i think i was connected to a US east server at first, switched to one in EU for now
guys everytime i start up tarkov for the first time it makes my pc lag superhard but i have a i7 6700k and 16gb of ram so idk if my system is at faulth here or if it is the game
@shadow hatch might want to check if you drivers needs an update
@shadow hatch sometimes a driver not being updated could cause lag or stuttering at the start. I had the same issue but after updating my drivers the game no longer lags at start
Anybody else having issues where you can't insure items?
having an issue with booting the game. fixed it yesterday but its happening again - the game is stuck on "checking game"
takes a long time to boot... longer than it used to
game crashed for anyone else?
me
Is there a bug with desync? I was in a squad of 3 and one of my friends models just stopped in place even though he could see us move and moved with us. Me and my other friend were all right. We came up on a couple of dead players and one player model just walking in place. We stopped to investigate and put a couple of shots into the walking in place player model.
I just die out of no where.
Then my friend whose player model also was walking in place elsewhere died.
Though I couldn't see that. Like, what's going on?
so an entire server fucked up whiile we were in a firefight
and i loaded back in first
can we maybe get a fix on the servers lmao
On reserve, right in front of k building between white rook, bodies can fall under the track and cant be looted.
Can someone help me with selling my THICC case?
For some reason I can't put it up for sale ("Place Offer" is blacked out)
Help
has anyone gotten a military's battery out of a scav box if so which payment option did you choose
What a broken game cannot even be played right
Purchased almost 2 weeks ago and still cannot download it
@marble marlin check dm
i wanna reset my game profile
but evertime i try to i log into my account on chrome adn it asks for me to put in a the auth code sent to my email but it never sends the damn thing
never has sent or anything
fuckin triggering
anyone else having insane server issues suddenly?
I lost a tank battery sue to desync
Unfortunately losses occur.
i wanna reset my game profile
but evertime i try to i log into my account on chrome adn it asks for me to put in a the auth code sent to my email but it never sends the damn thing
never has sent or anything
fuckin triggering
@short pulsar have you checked spam folders & searched for Tarkov emails?
im using icloud emaikl
yeah no wonder its not going though
yo when i open eft i get the error "The remote server returned an error {403}. Forbidden" any fixes?
wtf do i have to do then
@short pulsar What's the reason for the reset?
i just wanna reset
@echo panther yes i just had a guy use tunnelbear to get over that error
i wanna start fresh
would recommend it since its free
kk
n also have my account logged in chrome too
my icloud is some what full but still
admins of game? no luck
how do i accept cookeis
@short pulsar your i cloud just filters all emails since its considered junk, do gmail instead
lol
apple hates freedom so makes sense
If cookies are blocked you will see this in Chrome top right.
Hello. A guy i play with is playing on a ryzen 7 3700X, 2070 super and 16gb 3000mhz ram 1080P, but he is having huge dps that drags him down to 60 fps, even lower when he is scoping, any clue what the problem is ?
He got the newest drivers
I have same PC with 1440P and ruin at 80-120fps depending on map/place , so he should have same/more fps than me
@hollow void Capped in the settings maybe?
We got same settings, capped at 120fps
Something rly wrong cus with his PC and 1080P he should be at 120fps almost constantly
Double check gpu, chipset & internet connection drivers
Clear cache in game settings
I have a similar setup with RX5700Xt gpu. I don't make it passed 100fps
ryzen 7 3700X
1080p ? Damn thats wierd
Yes
i am i5 9600k 4.9ghz and 2070super 1440p and i get 80-120fps
So i'm on 3.6ghz as standard
When will factory work again? Time is stopped
@hollow void Would you like to join a raid together?
We can compare what is going on.
Currently doing some duos, but could prob some trees
As long as you have a good mic 😛 hehe
Hello I need help
I'm also on the Ryzen balanced power plan.
How do I upgrade my current edition
i can help you out but like basically you log into website and just buy next edition you need
Hey, just wanted to ask if you guys have any experience in buying keys for this game
Can I just redeem it on my account?
From a random site

or they sell you a real key then chargeback
So I should just buy base?
Buy the game from the website
I seem to be having ossues on matchmaking
@sand elk i have literally helped so many people who done that, they played fine like a day and then got scammed by seller
dont do it
guys i try to install the launcher of EFT on chrome but it gaves me network failure anyone knows why? PS:i already install it and download the game 1/2 months ago
Yeah I'll just buy it from the site
take down your firewalls @little venture
83 aud
Wait, no, hold on.
australia gets Effed
https://gyazo.com/71e2659a937ca2f22a349d99a908a888 This one. Something feels wrong about this.
@sand elk around 40 euros should do it
Alright great
yeah but i try to install the game on the launcher now and it gaves me an error saying that the launcher dint install it properly and already reeinstalled like 6 times
I just played some unturned copy of tarkov and it only made sure I have to buy the game

@little venture in that case download cc cleaner and use that to clean your registery
oki thanks
@sand elk There's a type of every game Unturned has done. They even did Rust.
i just did a quest and now i can acces lvel 3 prapor
Came across a live YOUTUBE channel selling cheats and hacks, how do I report that garbage! Been a victim of it to many times now to just ignore it.
can someone tell em
@hazy cape You can't. You can send a link to a moderator here and they can probably send an CnD to the channel.
@heavy sundial it's really easy to make mods for it
and yes everyone knows about it SGJ
So any shooter can be adapted
It's the Roblox of the gaming world
OK, thanks..
Did you turn in any quests that negatively affect Prapor?
Some quests adversely affect other traders rep.
If you drop below, it kicks you back a level. At the start it's hard to balance that. You just gotta do quests with the trader.
I'm at work, lol. Ask around in the LFG channels. Someone can probably.
I accidentally listed a helmet for 45000 USD instead of RUB and lost 3 mil
Is there anyway to get this money back, like aside from playing more?
@vivid briar he's going around ear raping random channels
my mic not working?
dude you're jumping from channel to channel
yeah cause im trying to find a group
buy the game?
yap
from
scroll down
The mute lasts how long they smash the numberpad for
was accidental
Why does no one dm that bot for shit like that
@jolly mauve No name dropping, dm the modmail (Contact moderators)
How
it takes a while to activate
i actually bought the game and it says that i did not
3 Days though
DM the "Discord Moderator" danG
dude they just took 50$ from me
@tight hornet Same for you, DM the "Discord Moderator" bot
what do you mean @mellow tundra ?
oh, thx
That seems like what they do for Keys from g2a they just revoke access basically to them
@neat bane do you have multiple accounts on battlestate? your launcher name is missing a new letter and numbers as opposed to the website :/
wut is going on here
dang try logging out of the launcher
but how?!?!?!?
i got the game for free somehow
@neat elk not free, check your credit card statements, someone might have stolen it
in any case enjoy your game
i haven't gotten charged in six months
SKEDADLE
skedoodle
is anyone unable to craft on the workbench? I cant craft sp-6 even though I have everything necessary
@neat bane did you figure it out?
YESSSSSSSSSSSSS
I'm not getting any mail to verify that it's me when logging into the client?
I do get mails when going to security setttings etc
nice!
gmail @steady nova ?
hotmail
yeah thats probably issue here
But I do get mails such as security settings immedietly.
lol
its flagging emails as junk
😍
Sow hat can I do? lol
change email to gmail
@neat bane Did you block the Modmail by any chance?
i dont need him anymore but thanks for helping me!
any one else having problems receiving the ingame equipment from the website?
you guys having long wait times?
theres a few reports
@gritty scaffold
can someone help me i got a bug happening
@mild osprey E-mail will change after two weeks.
So I just bought the game and have to wait 2 weeks because their mail can't get past hotmails "spamfilter"?
unfortunally i have heard this happening before
And they're not gonna help me with this issue?
Literally delaying me for 2 weeks to play a game I just bought sounds very silly.
Especially because of an issue with their mail.
cant connect o matches
keeps sayin matching
just bought eod and it took my money but says the card didnt work
i got an email that says i bought the standard edition again?
servers?
No help to tag here for an official response?
?
I'm not getting any e-mail for my client login e-mail verification
so I can't even login/play, I just bought the game
and to change mail it will take 2 weeks
stuck in awaiting session start for almost 20 min now woho 😄
Servers just crashed i think
servers crashed
tell me my friends. my friends told me that you have to download tarkov on "C" because if I'll install it on "D" will be a missing file what can i do with that?
anyone else experiencing this
@steady nova i mean its literally hotmails fault for being so B
@neat bane i did not have issues with it but maybe i was just lucky
you lose nothing by trying
RIGHT!
@steady nova I use a hotmail. BSG emails go to my Junk Email folder.
@mild osprey how is it their fault? I get tarkovs websites mails.
Just not the client ones
Anyone else falling through the floor of their Hideout sometimes, happened twice now and I have to restart the game every time
yeap... and when i use gmail i get everything to my main mail, they use something called pre-filtering meaning some emails might go missing
@prime coral yes bud
servers down
I start my game and it seems to start normally before it gets to "Profile Data Loading..."
It'll do that for a while, then the game will freeze up for a while
Then it will seemingly go back to normal for a minute more on "Profile Data Loading..." before it just crashes
Anyone know what might be wrong?
help
been down all day lmao what the fuck are they doing
im trying to install the game on my d: drive but its not working
ive deleted everything and tried reinstalling it
still didnt work
I just purchased the game and can't login due to some mail problem and it would take 2 weeks to change mail, lol. Why isn't the security setting you choose used in the launcher as well?
Hey how long do I need the wait for my verification Code. I bought the game and now I don’t get any verification codes
Extracted despite the rubber banding and teleportation
Rewarded with black screen and spinning circle of death
gg good game, money well spent lmao
I have been waiting 10 hours now
Time to refund for us I guess 😂 @worthy pawn
Literally just bought it and not getting any e-mails either, (well I do from the website but not the client)
@zenith plinth
Uninstall the launcher, run this .bat, then try again.
yes sir
I've had me support req open since jan 20th and still no response, completely unable to login to my account
206 error when I try to login, even after resetting my password
As for the Verification codes, there's actually an issue between the Launcher and your PC. Something isn't letting it get the information it needs, you'll have to Email support@battlestategames.com for help with that.
can someone help me understand why my FPS keeps going from 60 down to 10 and why a scav just took 24 ak rounds and survived
What're your specs and settings?
go in support channel
@formal dagger and wait how long for an answer? I see people here having support ticket sfor months
kaminsky can you go into the support channel
@worthy pawn
I'm afraid not, what's the issue?
@steady nova
I can tell you for certain that Support just took on new staff, they're cutting through the massive backlog as fast as they can.
i am not getting veftion codes
@lavish dirge
Give me a moment, I'm fairly sure I've got a fix for the profile data loading crash.
i have a good pc gtx 1070 ti and a i7
@worthy pawn
Read what I said a few posts ago, and the specs question was for @vivid briar
@formal dagger So if I ask my buddy (who also owns the game) to login to check if I get a mail (since his works fine) - am I gonna get banned?
Seen they ban for strange things
As long as it's not confirmed, I don't believe so. I believe it'd just be interprted as someone else trying to access your account.
But if I give him the code
it's still giving me the user action required
Ohhhhh, you're not able to download it at all, not trying to move it. Apologies, I misinterpreted your problem.
Are you able to log into your router?
@zenith plinth
@steady nova
If he uses it to log in, then his HWID will be tied to the account.
no i can download it, im out of storage on my c: drive so im trying to move it to my d: drive but it says user action required
@formal dagger Do you have any clue why Andy's password won't work despite resetting it via the site? Is his IP flagged from changing it or what?
Are you saying I can't have the game on multiple computers?
@formal dagger
If it ties to HWID
If I for example were to play it on my laptop
Now that I don't know, I'm not a BSG employee. They could be just not be responding to the email or ticket because they haven't gotten to it yet.
@grim estuary
I doubt it's tied to HWID. Earlier today moved to a new machine and everything went smooth.
Ah, okay. Thanks for the assist anyways.
yea just installed and reinstalled, and ran the .bat before and after and still no luck
@steady nova
As for that, it's not entirely HWID, I should've clarified. As long as it's all in your network, it should be fine.
Just making sure lol, not gonna have it on multiple computers, but I need my friend to try login
so I know if it's on my end
One of the Sherpas plays on a Laptop, he plays from home and work just fine, and on his home PC.
Is the issue with invisible, unpenetrable walls on maps being worked on?
@peak egret
To help mitigate serer connection issues, please turn off automatic server selection off and select a few that're close to you.
@upper fog
What do you mean?
You do not as stated in the EULA
BSG doesn't offer refunds at this time.
Well it's the law, lol.
It's my consumer rights as a european.
Yup
Why do you think Steam added it?
Yep, you file an action against them
you can put literally anything is EULA
and they have to comply
You are using a russian purchaser for a russian company
Doesn't matter, if you sell goods in a country, you have to abide by their laws
^
@formal dagger There appears to be a bug that has killed me several times today. Occurs especially often on Factory where you can't shoot through the railings on specific spots. You will there see below the railing as if you could shoot through it, yet the bullet will disappear in an invisible wall.
If BSG is selling the game to aussies, you have to abide by Australian Consumer Law.
^
DID ANYONE ELSE JUST CRASH?
someone make a gofundme for escape from tarkov. lets make these servers great for once
You can shoot through basically any object in the game
They have the money.
obviously fucking not
It's not a question of finances, it's a question of finding decent hosts.
@upper fog
That's super strange, if you can go through on offline mode and document the spots then report it as a bug, at least they'll know and they'll be able to fix it.
Okay, hold up. I will.
It's also a matter of their server software being in beta as well.
You can have the most powerful server in the world, but if your software isn't up to snuff it doesn't mean a thing.
twitch advertising is creating more and more revenue but shittier gameplay
riddle me that
Doesn't help bots are constantly spamming their API.
I mean, what Tea and I said is the answer to your riddle.
Probably overloading their shit too.
@worthy pawn Try sending a mail now, it finally worked for me now. If not - ask someone to login to your account then try it yourself again. (don't give them the mail verification lol)
Wait, it just started working?
nope
I mean the mail stuff.
Not saying the servers works lol
I was finally able to login
nope it working
Tarkov please.
So what's with all the server issues?
This game makes my head hurt. 
BRUH this is the 15th time ive been disconnected during raid
and i always lose everything
@steady nova still not working
As for server issues
Hahaha
my friend even gets his codes
Tea, Crook. What region are you in?
just did a interchange run had 3 gpu and killed killa
@worthy pawn hmm :/ did you ask your buddy to login to yours?
like get ur shit together
North America.
dont give him the actual code to login completely
@formal dagger
East or West?
but perhaps thats what triggered it for mine
because finally i can login
Central.
Is it all servers that are down or only US etc?
I connect to central servers to play with friends, we never have that many problems.
Cos I'm in #EU
Im NA Central i can confirm same issue
this honestly is really discouraging
I joined a friend's group for Interchange and he uses Automatic Regions, so I have no idea the specific server causing issues.
atleast the servers are down
I highly suggest turning off auto and selecting some that're close by.
I've been using California-2 for the past fews - no problems.
Now I'm potentially losing a 300k kit, lol.
Interchange is cursed! CURSED I TELL YOU!
i cant insure my items
If I ain't getting one-tapped by a thermal SVD, it's this shit:
I highly suggest turning off auto and selecting some that're close by.
@formal dagger +1
can anyone help me if I can't unequip a gun?
SO i get the reset password but not the viftion code fuck
@amber breach That's incredibly ridiculous and downright arbitrary advice though; these servers are all within 60-90 ms for me. The problems people are experiencing are of a catastrophic nature. They're losing all their gear and having to wait hours and because, the server is 4 states over? Yeah, no.
can anyone help me if I can't unequip a gun?
@proper salmon what's the issue exactly?. I mean...the big picture?
@peak egret im pretty sure the servers are just down
Exactly. So telling someone to pick ones "close to you" is about as reasonable as saying "don't play the game", because at the end of the day, this can happen to ANY server.
yee
@formal dagger I'll send you the video in a second, hold on. This is raw uncommented footage so you'll have to figure out yourself. I can explain it to you if you need me to
Regardless if you live above the server room or the other side of the country.
If the server dies, it dies.
And I'm just out an Altyn, TacTec, and 150k gun.
im not as pissed as you cause i was just scav running on customs but still
i understand the pain
hope you can get your loot back
Cheers.
@amber breach That's incredibly ridiculous and downright arbitrary advice though; these servers are all within 60-90 ms for me. The problems people are experiencing are of a catastrophic nature. They're losing all their gear and having to wait hours and because, the server is 4 states over? Yeah, no.we are
@peak egret hello, at the moment, the important amount of new players to the game causes various server issues, such as high matching time or latencies.
I advise you to select a large number of servers in your launcher in order to match faster and to get better servers, with better ping and lower loads.
We are in the process of adding more servers to the game, every day, several new regions see new game servers. We will improve the quality of the game in your region. Thanks for your patience and sorry for the inconvenience caused.
THE GAME AND LOBY TOTALY LAGING
@amber breach Any clue why the password reset doesn't work despite submitting password changes on the site?
Where can I submit bug reports?
So... You're saying to pick servers nearby, but are now giving me a cookie cutter reply from support to... add more servers? Which side are you on, senator? We must invade to protect democracy, bring the troops home, which is it?
through the launcher @upper fog
@amber breach
I'm trying to grab it but I can't pick it up
The server matching times and ping are all fine, the issue is stability. The server is downright dying man.
Anyone else had this problem before?
ok
Click "Localize game files"
@amber breach so wait did the severs crash?
@amber breach Any clue why the password reset doesn't work despite submitting password changes on the site?
@grim estuary we are working against the clock to fix this issue, it's being a common issue in the past hours. I really appreciate your patience
Then select that folder
Where can I submit bug reports?
@upper fog you can use the launcher menu...ticket
@amber breach Thats good to hear! Luckily its a friend of mine's issue. He emailed support a couple of weeks ago with no response. So hopefully whatever fix is being done will fix his too I guess.
I have submit this bug already also the 404 one
Hey uhhh I get a "Cannot reconnect to game" error, and then its a infinite loading screen, anyone know a fix?
Sorry for cutting in
its aight
@amber breach
@proper salmon please close the game, clear cache and temp folders (c:/battlestate games/EFT) and run the game. Keep me posted. Thank you
So when i change the folder destination where should it be ?
i open that menu and select this folder and it gives me this
@amber breach Thats good to hear! Luckily its a friend of mine's issue. He emailed support a couple of weeks ago with no response. So hopefully whatever fix is being done will fix his too I guess.
@grim estuary our support team as new members and we have a new "fast response politics". As said before we are working hard and against the clock to bring you the best service. Just be a little more patience please.
@upper fog i dont have localize game files
@latent yew "Set the path to existing game installation"
Oh
What
Oh no, I think you might have to reinstall
I just have
support is blocking me because i am talk about my verification code not working.
like i did it because i kept on getting 404 error
i sent this hi my verification code isn't come through but everything else password is please help
@latent yew Try DOWNLOAD the distribution of the game directly using any download manager.
After downloading the file, you need to unpack it to any convenient location. For example, the path to the game start file will be D:\Games\EFT\EscapeFromTarkov.exe
After that, in the launcher you can specify the path to the directory with the game, in this example you will need to specify the directory D:\Games\EFT.
http://cdn-11.eft-store.com/ClientDistribs/0.12.2.5707_cd1b1a67-7a9c-4aaf-a7ad-8a654332b709/Client.0.12.2.5707.zip
@amber breach will try this thanks
@amber breach Thanks!
@worthy pawn we are working on that issue. It's been a common one in the past 10 hours
Hey, I'm having trouble with streaming tarkov through discord, anyone know a fix or what could be wrong? it flickers
i keep getting server connection lost and cant load back
@latent yew @grim estuary no need to thank me. It's our duty
But i thank you for your time and passion to the cause
@latent yew 😊
also one more thing should i uninstall the current one i have on my pc
@latent yew you must, yes.
ok
@latent yew keep me posted if you have more issues please
Sure thing 😄
Fixed, TY kluroso
@proper salmon my pleasure, now gogogo to loot soldier!!!
@amber breach what do
Reconnect please
same @peak egret
i keep trying and keep getting server connection lost @amber breach
unable to reconnect to game?
Wait for it... Wait for iiiiiit...
having same issue
@late locust close the game, clean temp and cache tarkov folders and run the launcher with admin rights please
I got kicked out of server scav killed me
and now i cant get back into the game at all
@amber breach I'll try that; if it doesn't work, you owe me an Altyn, a TacTec, and a sexy AK-74M, okay?
Hope everyone can get their problems fix asap and have fun looting and tooting
kkty
@peak egret nice try ;)
awesome new support team member, can we get some real hype.
so for some reason the game will not go over ~63 fps, and drops to 45 every time i ads, when my cpu, memory, and gpu usage is all around just 40%, its like the game isnt using a lot of my computers hardware to work
can anyone help me with settings with live streaming only takov flickers. thanks
@latent yew you can bet ;)
@eager crown specs?
just posted
@eager crown my friend had same issue, he had to limit the cores, aparently 12 cores is bit too much XD
@eager crown sorry, my bad...too many messages. US servers I suppose?
im testing this mostly in offline mode, but yes it does the same thing on US southern servers
@eager crown indeed, we are overloaded but making new servers and working on the ones we got. Please be a little more oarience
@peak egret yep
Alright
wait so the reason im not getting high fps is server overload?
Yolo
is there any way to give a manual verification code??
@eager crown you can't get higher fps if the server has issues, input lag, etc... Will break your real fps
huh interesting, well ok i thought my pc was being weird, thanks for the help man
can we get a mod to move our afk @modern wyvern
@eager crown you are welcome 😊
@amber breach It "worked", but not really. The server just came back to life as if the server never happened.
Hey, when the next wipe happens, will i get all that starter gear again and gear you claim through website?
Got my shit back though.
@amber breach I say you still owe me that gear tho, simply cause of the duress I went through, right? Right? No? Okay, love you anyway.
Yeah, I'll settle for an EOD code.
Klu, you got me right fam?
C'mon we go way back.
@peak egret I'm happy you make it. I really am 😊
I ain't forking out another $156 aud lol
Yes
@peak egret you are a funny guy. I like you
@gusty swallow wipe resets to default whatever package you purchased
(the same as the manual reset button on the website)
ah okay easy 🙂 TY @junior cedar
@amber breach I'll settle for that, peace Klu. Hope to not have to be come back here lmao.
i aint manual resetting for no one ahah
how well does the game run on linux ?
@amber breach I'll settle for that, peace Klu. Hope to not have to be come back here lmao.
@peak egret you will always be welcomed in here dude. Just get in sometimes to say hello
probably poorly, windows or nuffin
I'm literally farming XP from examining items in the flea market ooft ahahah
Every time i launch the game it tells me cant connect to game and cant play what can i do?
reinstall
@molten coral close the game, clean temp and cache folders, select more servers and run the launcher with admin rights please
@molten coral Check integrity first
holy cuck man, this game is deeeeeeep, I love it
holy cuck man, this game is deeeeeeep, I love it
@gusty swallow that's the spirit. We are glad you enjoy the experience
wait how do you quote on discord ?
@gusty swallow where do i check integrity
Like just gearing your character alone is so in to detail, it's insane, overwhelming almost, unlike anything I've ever played
I'm having some weird visuals going on. When constantly moving the game is flawless. But when standing still there is like a glow of light around everything at edges, move a smidge and it's gone until I stop again. I have adjusted every setting possible with no luck. I run i990k 2080 super both overclocked 32gb ram. 144hz ultra wide. Should be able to run on high/ultra. Anyone help?
wait how do you quote on discord ?
@vivid briar
wait how do you quote on discord ?
@vivid briar long press the text you wanna quote
found it
I'm having some weird visuals going on. When constantly moving the game is flawless. But when standing still there is like a glow of light around everything at edges, move a smidge and it's gone until I stop again. I have adjusted every setting possible with no luck. I run i990k 2080 super both overclocked 32gb ram. 144hz ultra wide. Should be able to run on high/ultra. Anyone help?
@tidal ravine what about your Nvidia settings?
I forgot. What should everything be set at if you don't mind. I'm new to all this
Top right hand corner in the launcher, click the drop down arrow, the option should be there @molten coral
there goes my money
I forgot. What should everything be set at if you don't mind. I'm new to all this
@tidal ravine what time you have right now on your location?
642pm
642pm
@tidal ravine I must go to sleep but I'll be online at your 02:00am untill yours 19:00pm. Send me a priv msg and we (you and me) will fix that issue.
Whenever I try to update the game, Its always says it needs to verify the integrity of the game files. It also gives a 404 error.. Anyone run into this issue or have any ideas on solving it?
Whenever I try to update the game, Its always says it needs to verify the integrity of the game files. It also gives a 404 error.. Anyone run into this issue or have any ideas on solving it?
@wooden rampart take a look a few posts above and download the full client 10,7Gb and follow the steps
@amber breach I will probably still be on ok. Thank you
@amber breach I will probably still be on ok. Thank you
@tidal ravine nice
@gusty swallow did Integrity , deleted all filed in temp folder, started it in admin and loaded in and still says "unable to reconnect to game"
Oh I shoud've scrolled to see if it was already resolved. Thanks
Oh I shoud've scrolled to see if it was already resolved. Thanks
@wooden rampart my pleasure
@worthy pawn like they said they have issues, send support email and wait
thats why its not coming
In regard to error 403:
@amber breach i managed to tell someone that they should use another ip maybe via tunnelbear or something, this seems to fix issue
@amber breach i managed to tell someone that they should use another ip maybe via tunnelbear or something, this seems to fix issue
@mild osprey indeed
Good night guys. I hope tomorrow we can fix more issues together.
nn
Anyone else having long matching times in US servers?
Anyone else having long matching times in US servers?
@opal scaffold all of you have this problem. We are working on it
@amber breach i have made it this far
@amber breach goodnight. anyway i can fix this recconect error i am having?
@amber breach i have made it this far
@latent yew nice! Gogogo
hope they pay @amber breach well .
@amber breach goodnight. anyway i can fix this recconect error i am having?
@molten coral I don't think so, we need a little more time to fix it
@amber breach umm i was just re -reading what you said i dont have the games default folder on my pc
@amber breach umm i was just re -reading what you said i dont have the games default folder on my pc
@latent yew go into "battlestate" folder and clean everything you find on the "temp" and "cache" folders
Hey, my friends download is stuck on 0mb/sec is there a fix for this>?
@amber breach i clicked something in that folder and the game started hmm
weird
its also the outdated version
EU
im sad
@vivid briar ok then
dying to play lol
^ thats what happened to me then tried to reconnect
and game got stuck
and now i cant even get into the game period
F for servers
turned off automatic server selection and still this shit lmfao:
its bug
just restart
im sure it fixes when servers come back
we do have someone here just dedicated to this? however they heading/sleeping atm because EU
tech-support
yeap they down at least for usa
so down
good luck getting extracted though, or maybe you lose items or what not
depends
the server will usually render the raid as non-existent and basically rollback to before you tried to do the raid, at least that's what happened to me an hour ago when the server (yet again) shit the bed
I got my loot back
I got my loot back
@peak egret Same here
how do I check my ping from ingame?
@latent yew easy fix get free tunnel bear and log in using that once
@timber rock When it goes above normal it shows up in the top right hand corner, so basically if you don't see it, your ping is good
okay, thanks!
@timber rock fps 1 in console
how do you report someone for tking on purpose
@mild osprey so a vpn
@peak egret @opal scaffold @molten coral dreams come true :)
@jolly scarab I've read about that a few mins ago but I did notice that it doesn't really show it, unless it's the PlayerRTT stat?
how do you report someone for tking on purpose
yup
okay, thanks again
Can I complain about bullet fragmentation and penetration being bugged forever here? buying tankov made me a sad panda after testing flesh dmg bullets
@latent yew vpn OR phone internet whatever you want because its basically same thing
weird but ill try
@timber rock Round trip time(RTT) is the length of time it takes for a signal to be sent plus the length of time it takes for an acknowledgement of that signal to be received. This time therefore consists of the propagation times between the two point of signal. On the Internet, an end user can determine the RTT to and from an IP(Internet Protocol) address by pinging that address. The result depends on various factors :-
The data rate transfer of the source’s internet connection. The nature of transmission medium. The physical distance between source and destination. The number of nodes between source and destination. The amount of traffic on the LAN(Local Area Network) to which end user is connected. The number of other requests being handled by intermediate nodes and the remote server. The speed with which intermediate node and the remote server function. The presence of Interference in the circuit.
Player RTT isn't explained by BSG but it definitely has something to do with the data sent between client and server - if there's a desync (Net ms 0.0) it will skyrocket after few seconds for everyone on the server while RTT stays normal.
i just want to know if its even planned for bullets like warmage to do the pen and fragmentation on the ballistic charts, or is this the way its supposed to be? cuz hollow points are actual useless trash from all my testing