community-support

[hollow terrace]

RIP fleamarket

@novel tundra check Contact Moderator , i mean, text him, dont the top right

[obsidian salmon]

Or contact actual support, at @ [e-mail]

[novel tundra]

i did @hollow terrace @obsidian salmon

[obsidian salmon]

Contacting mods will just tell you the same thing

[hollow terrace]

@obsidian salmon is fleamarket kinda kaput now? its laggy as hell

[obsidian salmon]

idk im not support either

no one here is official support besides the two with the role

but they never are in here

[hollow terrace]

lol

awesome xD

[wild zephyr]

I cant join any game. Game crashes on either loot loading or awaiting session start and i lose my guns

[mortal flame]

My support ticket is unanswered since 15 days. 😦

[wild zephyr]

I never gotten any answer lol so yeah

[elfin notch]

@mortal flame apparently thats normal, shitty support

[mortal flame]

Thought so. Sad.

[candid mesa]

Umm, Can I get some help? I just pulled 4 mil from selling stuff on the market into my stash.

Then the game got rid of it all because of a backend error

[vivid briar]

restart your game @candid mesa

[elfin notch]

anyone know if emailing them directly works better over the fucking support tickets?

[keen helm]

hey atleast you can get your game to launch

dropped 100 on a game that i cant even get to the main menu

[elfin notch]

same

[wild zephyr]

atleast you can play the game

[elfin notch]

no i cant

[wild zephyr]

i mean same

i uninstalled it just now

i cba to lose my guns due to bs

game crashing

and not even being able to load in a single match

which is fucking sad

[elfin notch]

useless support team

[wild zephyr]

i genuinley want my money back

[mortal flame]

servers slowly dying atm I believe ...

[charred sapphire]

what a surprise

[gleaming burrow]

Probably ive been sitting at awaiting session start on a scav run for the past 10ish minutes lol

[still rain]

https://gyazo.com/61a382d267c37dcf08757a289a4fbf20 so i have this problem when i finish the download how does on fix i really need help fixing it

[novel ingot]

Support for tarkov is trash just don’t even try

[still rain]

ik i have tried to fix my game so much i had this for so long never able to play it

[oblique mason]

any news on any new servers?

[daring tusk]

? keeps happening

[stoic storm]

Server overloads i think, happends to me aswell.

[daring tusk]

dam ok

[severe lantern]

Client.0.12.2.5485.zip

what is this

[compact matrix]

Servers are overloading

[severe lantern]

help ple

im downloading game and this happens but i can keep going put when it finishes that game gets deleted

please HELP i just want to play

last time it happend it said somthing like Checksum

i think it has to do with ssd but i dont know

[still rain]

@severe lantern i have the same problem

[raw topaz]

do you have enough space?

[robust gyro]

Does anyone know why launching EfT closes several of my background running applications?

[still rain]

https://gyazo.com/d40e9d0e4df079e67ef5639d2e4e7686 how do i fix this i have owned this game for so long but cant play it witch makes it not such a good use of my money i spent to get the game

[severe lantern]

yeh

im installing it again

idk what to do i deleted it of everything\

should i but it on my hhd

hard drive

[scarlet jolt]

anybody here?

@mellow tundra help!

[sharp canyon]

Is there a timeline for when tarkov will be working properly?

[mortal flame]

soon

[sharp canyon]

😦 ok

[mortal flame]

What's not working?

[halcyon plume]

I'm 21 days old without my problem with my email verification and change code. Where the support people should have someone disagree with us so they can give me a light.

[sharp canyon]

market is loading very slow and most things I try to buy have already sold. A good amount of my group is experiencing desync in raid. Had a moment with another raider where the bullets werent working so they just looted together

Another one where he shot a stationary player, nothing registered, and they shot him in the face

was a weird moment

[mortal flame]

@sharp canyon Ye, I feel most of the server infrastructure is overloaded at peak play times. At the moment servers are kinda laggy.

[sharp canyon]

if it was just me I'd say clear cache or something, but essentially my group of 10-15 people are unable to play

When I play around 9-11 pm Cst I just don't load into the raids lol

[dense tulip]

Is servers down or something ? Sudenly was Disconnected from game, and now cant gat even In Menu .

?

[hushed perch]

same

[dense tulip]

https://i.imgur.com/fjH5PmO.jpg

This is what I see

@mellow tundra Seriously if Maintaince is planed Please tell us before you bring servers down

[formal dagger]

You'll know when we know my dude, what region are you in since I'm still playing fine.

[dense tulip]

EU

[formal dagger]

Since as far as I know there's not maintainace at the moment.

Odd. I'm NA East.

[hushed perch]

i was in a game killed 4 pmc got dc and now i have all my gear>

whats up

?

not the in raid gear

[dense tulip]

Hmm but I cant even open game anymore

I see that error what is in Screen shot

[halcyon plume]

@formal dagger I haven't had a solution to my problem for twenty-one days

[dense tulip]

Profile Data is not loading

[halcyon plume]

@formal dagger Do you know what is happening?

[formal dagger]

@halcyon plume
Other than support being beyond severely backed up, I don't, sorry. When did you last send a support ticket/email?

@dense tulip
Just sounds like general server failure.

[dense tulip]

@formal dagger hmm I assumed that in this Discord is someone who is in Dirrect connection to Developers, so this is Fan discord ? not Official one ?

[formal dagger]

No, it is the offical Discord, just all the red staff are volunteers.

[dense tulip]

Ye but Most Official discords have at last Community Manager from actual Dev company

but ok

[formal dagger]

The normal dudes just don't get a lot of information, the head mods are the only ones that speak to employees but generally it's just information getting handed down.

The yellow name users are BSG Community Managers, so they are employees.

[halcyon plume]

@formal dagger january 9th

[dense tulip]

And they dont interact in English speaking chats ?

[formal dagger]

They do, just not very often.

[halcyon plume]

But the first email was on the 22nd

[formal dagger]

Ok, I've found your problem swt and I could've sworn I warned you but I must not have. Multiple messages push you further down the support que, so take the estimated time and base that off your last message to them.

But yes, PIG is by far the most active CM on here.

[dense tulip]

Wow thats really dumb Support system

[formal dagger]

He's occasionally in EFT chat and in staff chat.

[dense tulip]

Good support systems, Add new Messeges to first opened one like in Chat and never drops you in Que. this is done till support person closes Support Ticket .

[obsidian salmon]

This channel is not official support as I said earlier today, as most people that help are just normal people and a few of the reds, and the few actual support people are never here

[dense tulip]

I fully Understand this

[halcyon plume]

@dense tulip I agree, but that's not how they work apparently.

[thin narwhal]

I just claimed insurance, moved and arranged everything, and then I get an error. Everything of it is gone

[obsidian salmon]

restart

[thin narwhal]

Will do

[still rain]

nvm i have fixed the game so dont need the help

[sturdy nimbus]

How I solve this

[teal rose]

@ocean walrus this channel here would be better for questions like that. Can you try to disable the "use only physical cores" options ingame?

[ocean walrus]

Yeah I'll try that

[ocean walrus]

No luck, waited for 10 minutes then right after I loaded in I got hit with and Anti-cheat Connection Failed error.

[teal rose]

Oh you get an anticheat error?

Just try as much as possible from here that fits your issue: https://www.battleye.com/support/faq/

[ocean walrus]

Well this is the first time it gave me an anticheat error. Usually I get disconnected from the server or everyone else is frozen.

[inner kraken]

Have i do this in one raid or i can do it in more raids?

[copper heath]

1 raid

[woven night]

so all of a sudden my game takes ages to load into a match hindering myself and my teammates, any idea?

[severe lantern]

please help

[sturdy plaza]

Hello! I have a problem :
I have a lot of stuttering (like in this video https://www.youtube.com/watch?v=SjKZbbwuUVo ) but the fixes I found on the net didn't helped at all.
Does anyone know how to fix that?

CPU : Ryzen 7 2700X
GPU : RTX 2080Ti

[cobalt rover]

is this time just me?

[dense compass]

jesus, 22 min?!

[vale venture]

restart game

[cobalt rover]

and that raid lasted 30 seconds

[violet meteor]

heyt\

i need role

theres no english option

the server is broken?

[vale venture]

@teal rose I'm just wondering is there a possible chance to get banned if I have AutoHotkey(AHK) open? Please @ me if you respond because I'm going to minimize my discord, thanks.

[teal rose]

@vale venture Nope, don't use those things.

[rich fiber]

dont use macros

and what are you gonna use macros for anyways lmao

[vale venture]

Nothing to do with the game

[rich fiber]

i have media macros

[vale venture]

I just need it open for something else

[rich fiber]

that i use

with ahk

honestly as long as its not related to the game its fine

[vale venture]

ok good

[teal rose]

As long as you don't use them as an advantage for the game you are fine.

[analog lichen]

ahk can be used for a lot of great stuff

[vale venture]

^

I was just wondering if it gets detected by the anti cheat or anything that's all because I use it for multiple things outside of the game.

[teal rose]

BattlEye is pretty accurate.

[rich fiber]

battle eye doenst care about ahk

[teal rose]

If there is an issue, the game will most likely not even launch.

[vale venture]

Ok thanks appreciate it 🙂

[rich fiber]

yea so is it just not possible to get a game in customs rn

q times are insane

[teal rose]

Try a different server.

[rich fiber]

cant

locked on servers

[teal rose]

Where are you in the world?

[cobalt rover]

im in new york with the same problem as him

scav to factory took 23 minutes and i just left a 25 minute customs queue

[rich fiber]

canada

west coast

had to put my vpn to australia last time to actually get in a game

[teal rose]

Try to run this script once and check if you can select different servers after that. You need to log in again and set the path to your game after running it.

[rich fiber]

bro a staff member recommending cheats

woah

[teal rose]

[rich fiber]

lmao

kidding

[analog lichen]

i mean why would it block itself? 😂

[teal rose]

Delete the .exe and do an integrity check and clear your cache using the launcher after that.

[analog lichen]

i dont have problems with it only happened 2 times so far

but it doesnt make sense why be would block it 😛

[copper heath]

maybe because the file is modified?

[analog lichen]

then it'd happen everytime

probably a false positive

[teal rose]

Well, can't hurt to do an integrity check and clear the cache anyway.

[sturdy plaza]

Still no one available to help me with the stuttering quoted higher with screens and specs? ^^;

[misty smelt]

Are your drivers up to date?

[sturdy plaza]

Not totally but quite recent. (November)

[misty smelt]

Try updating again

what's your spec? I can't see chat history

[sturdy plaza]

Gonna be a problem if I need go downgrade for others games tho ^^;

CPU : Ryzen 7 2700X
GPU : RTX 2080Ti
RAM : 32 DDR4

[true mason]

hewo can i get the blue i read and checked

[lean swallow]

Seems like servers are having trouble

Like 30 or more people in customs lobby

Queue times are 10+ minutes

[misty smelt]

@sturdy plaza
With that spec it would be one of a few things, in order of most to least likely
• Driver issue (Update to latest recommended driver
• Issue with Tarkov install
• Other program causing issues (Check for antivirus etc)
• Issue with GPU (Does it have this issue with other programs? Run furmark and see what temperatures you get when stressing it)
• CPU overheat ( run prime95 and see if your PC thermal throttles, if it's hitting 90s then you've got a problem, could be a single core heat issue too)
• Windows issue (Reinstall windows)
• RAM issue, could be faulty RAM, most of the time this causes CTD, but basically RAM can cause all kinds of odd issues, recommend running complete memory test (do this before windows reinstall)
• Something else (Who the hell knows with technology)

@lean swallow are you in OCE region?

[lean swallow]

Unsure, Washington state us

[misty smelt]

Ah, then no you're not

Are you queueing as a group?

[lean swallow]

Ya myself and a friend from western canada

[misty smelt]

If you queue solo is it still a long queue time?

[lean swallow]

Unsure havent tried. We got into a game together fairly quick but after that first match ots been long queues

Spent 10 minutes in pmc queue, gave up, now 8 minutes in scavs

[misty smelt]

Group matchmaking is kind of broken at the moment, I've been able to get in in < 3 minute queues solo, 20+ minute group queues

[analog lichen]

Jono i have pretty much the same setup except i have a normal 2080, are your fps also actually dropping or does it just stutter?

[lean swallow]

RIP 19 minutes and counting trying to match

[sonic pagoda]

is there any way to improve load times?

apart from hardware.

[digital juniper]

does anyone know how to fix flea market bug
where when i go to buy ammo, it only gives me one

[pale drum]

**AVERAGE QUEUE TIME ~12-25 MINS **

[sturdy plaza]

@misty smelt Will try all of that, thanks!

[misty smelt]

@pale drum is that when you're queueing solo or as a group?

[lean swallow]

I gave up on customs, shoreline took like 5 minutes

[misty smelt]

Huh, interesting

[lean swallow]

Ya the lfg lobby for customs has like 30 or more people in it

[supple zodiac]

having trouble launching the game. i open eft game launcher and click play and get stuck with waiting cursor.... then nothing

any fix?

[misty smelt]

I'm assuming that BSG has some daft manual setting for number of servers per map, so if all say 30 servers for customs become full, and there's 20 empty servers for shoreline, you just have to wait for the customs servers to become available

@supple zodiac reinstall maybe?

Integrity check could also be good

it's in the drop down under your account name

[supple zodiac]

already reinstalled and worked but today its doing the same thing

ill try that

i cant be too harsh on the game since its in beta, i get it.

but man i wanna play

[misty smelt]

I mean you can be harsh on the game, while it's in beta it's years into development

[supple zodiac]

integrity check worked thnx. hopefully it works for a few log ins

[misty smelt]

Come on BSG, two minutes to get into a solo game and nothing for 25 minutes when I'm queued with my friends

Absolute bullshit

[pale drum]

@misty smelt with a group only solo is ]different

[misty smelt]

It shouldn't be that way

We've had a 35 minute nothing queue with five people on factory

[small skiff]

Anyone explain that flicker?

[pale drum]

35 mns is outrages

[strong lintel]

Anyone know why I can't look around in game, ads and fire buttons work on mouse and cursor works in menu and inventory, I'm so confused

[misty smelt]

I swear to god this is the best game that I can't ever play because of the incompetence that the developer has when it comes to servers

[pale drum]

@misty smelt FAXX

[misty smelt]

I'm seriously considering going for a refund and waiting to buy until BSG fixes their goddamn matchmaking

[lucid inlet]

need help authorizing my son's account to participate in this discord. sent help request in discord help, anyone here help me out too

needs to send to his phone but nothing appears on his phone

[pale drum]

gotta love this

[lucid inlet]

got it

[marble nacelle]

Is anyone else having either extremely long queues or just not being able to load into a raid at all?

[misty smelt]

Yes

[marble nacelle]

this shit is gay

[misty smelt]

Servers broken, BSG hasn't acknowledged it, nothing more to do here I guess

[hot shore]

guessing matching is taking forever for evreyone else as well

[pale drum]

longest ever

[misty smelt]

Holy fuck

That's in HH:MM by the way

The fact that they even support matching times in HH:MM rather than MM:SS is incredibly disappointing

Nope

I've not had a grouped queue under 30 minutes on OCE servers

So I'd say it's pretty accurate

[hot locust]

so i am wondering if this is a bug or not... when i sell a lot of things on the flea market i almost always have to close out of the game to reset the amount of available items i can sell at a time
sometimes just collecting the payment is enough sometimes i collect payment and it doesnt update and i have to restart

if it is a bug how do i report it?

[misty smelt]

It's a bug and you can report through the launcher

see, report bug

[muted heron]

Stuck in matchmaking. Tried different servers, even regions... it is now 3rd time this is happening today. I really have to play offline mode to have some fun?

[misty smelt]

Are you in group or solo?

[muted heron]

solo

also, it is not a new issue. Keeps happening for over a week.

[misty smelt]

Don't know about solo, I know group matchmaking is completely fucked but I'd say yes go offline

The servers don't work this is true

[hot locust]

@misty smelt thank you!

[muted heron]

Neat.

[vivid briar]

Does anyone know how to remove these fractures? They've been stuck on my character since the last 2 raids and they won't go away.

[misty smelt]

splints

[vivid briar]

Thank you very much!

[torpid heath]

anyone having a really hard time finding a game?

I get stuck at matching for 5+ minutes on every map

[misty smelt]

The servers are fucked at the moment

no expected resolution time

[wanton ridge]

still in a endless matching...

are you guys playing in USA?

[wispy haven]

Yeah, matching in US is taking forever

scav, pmc, different maps, no difference 😦

[winter moth]

usa matchmaking is fucked rn

as it usually is

give it an hour or so and it should get better

[misty smelt]

Imagine in 2020 having a company using static resource allocation for online services

[winter moth]

lol

[misty smelt]

rather than dynamically allocating based on demand

[wispy haven]

I thought they were upgrading their server infrastructure?

[wanton ridge]

yea I join EU and its working

[winter moth]

bunch of dipshits

[misty smelt]

Upgrading server infrastructure is stupid

[mossy sonnet]

cmon bruh

[misty smelt]

Think about it like this

At the moment they have say 10 servers (Example only not actual numbers)
And they have enough players trying to play for 20 servers
In the case of static resource allocation they need to buy ten more servers, so they have enough servers for 20 players
In the case of dynamic resource allocation, if they have enough players for 5 servers, the host (AWS I believe for tarkov) will have five servers live plus however many they had for overrun, if they have enough players for 40 servers AWS will spin up an additional 35 servers

[serene surge]

yalll

FBI Babyu is teamkiller

he cahnged his name

[vivid briar]

yeah long match times in US here too

[waxen tartan]

Uhm, set servers to AUTO from launcher, it cut my times to 2-3 min max from 10+

But I'm eu

[misty smelt]

I'm OCE

So I only have one server with under 100 ping

And four with sub 200

[vivid briar]

yah EU servers are prob good, its here in the states

[harsh helm]

hi i have problem whit and upgrade from standard to EoD. make the upgrade 7 days ago but nothing changed. send also ticket but no one reply 😦

[vivid briar]

10 day wait bro

says on the launcher right now

[harsh helm]

i hope i wait only 3 days and no more

[jagged vapor]

Playing with a friend and have been matching for 20 minutes
normal?
customs

[misty smelt]

Expect 35 minutes +

[rich fiber]

i just extracted

and i cant rejoin the server either

im not about to my set cause of this

[lucid inlet]

damn, waits are nuts

[smoky ledge]

What's wrong with the servers?

Are they down?

[misty smelt]

No bsg just doesn't have scalable servers

Either that or they set scaling cap too low

[young crane]

error profile still in match

?

[rigid bluff]

my friend is getting (it appears your game has been terminated) when he tries to launch the game. Is there any fixes known for this issue?

[hasty estuary]

How does the wipe system work and when is the next one expected to be?

[waxen tartan]

Deletes everything, unknown date

[sullen wave]

thought they said in the podcast that march was expected wipe

[waxen tartan]

[misty smelt]

12 minutes in queue for this

Solo too

[drowsy garden]

how does one get a role and are there voice lobbies here?

[misty smelt]

read #521628660298678283 and click the checkmark down the bottom

If that doesn't give you the roll, keep toggling the reaction until it works

You'll see all the channels etc

[kind moon]

how do i upgrade my game edition

[spare flume]

Is the extract at old gas on customs broken atm?

[coarse lion]

Its not open til you see green smoke @spare flume

[spare flume]

green smoke was there

Time ran out because it wouldn't extract me

[coarse lion]

was it in your extracts?

[spare flume]

yeah

I checked a few times once I got there

[coarse lion]

sometimes some extracts wont work, you'd have to goto another

[spare flume]

shame

I was there last minute

[coarse lion]

I've had it happen to crossroads one time

ran all the way to crossroads and rip

[cold wigeon]

so i get out of labs then gives me reconnect 8 times i do the confirm leave exit the game now i get unable to connect to game for 10 mins tryijng to get to profile why what major error is this

[drowsy garden]

@misty smelt thanks, toggling it helped (I had already checked it)

[pseudo cairn]

testing

[vivid briar]

https://media.discordapp.net/attachments/461046954881712134/665775150519549952/unknown.png?width=1192&height=671

Any idea how I can go about fixing THIS

It's usually only on interchange or anything dark and long

[pseudo cairn]

Is there a way to get manually approved by the mods? I have followed the instructions in the setup and rules channel, but still only have limited access

[vivid briar]

Yeah just ping them

Usually they manually apply if they just see you

[supple zodiac]

anyone get that bug where the weapon examine screen stays on the screen? if so how do i fix without closing my game?

[fallen moth]

these wait times are brutal :\

Matching forever

Is this a server load problem? I'm sure the team is hard at work on it

[sullen wave]

check pins

[vivid briar]

Can I get some help on my lighting issue?

[young crane]

Bro. Loading profile... been loading for 5 mins

Anyone? Literally just reinstalled after getting 'Error - Profile still in match'

[vivid briar]

Probably a server thing. Sorry. Nothing happens in this channel I think

[severe lantern]

https://cdn.discordapp.com/attachments/562786317285589002/665801040595124234/unknown.png

https://cdn.discordapp.com/attachments/562786317285589002/665801751328456714/unknown.png

thats the hole things

what that mean

do i got bad internet

idk

whats rong

that tho hole thing when i stoped it

[vivid briar]

HOW DO I ACCES VOICE CHATS

[mortal crag]

I keep getting the same error message, "Not enough space to save the file C:\BattlestateGames\BsgLauncher(live)EftClientDistr.0.12.2.5485.distr.tmp". I have reinstalled the launcher several times and at this point have deleted the whole game file, but it still won't work. There is at least 9GB open in my C: drive, but is that the issue?

[willow falcon]

you need more

its like 10 gigs

and you might have to reinstall easy anti cheat

[mortal crag]

The game install is in another harddrive with 30GB open, or do you mean the launcher?

[willow falcon]

no

i ahd that message

i had to reinstall easy anti cheat

[mortal crag]

ohhh okay

that fixed it, thank you!

[ocean walrus]

I've been trying to play on customs but every time I play it I have to wait 10-12 minutes then every other character is frozen and I get disconnected after about 5 minutes.

[sturdy nimbus]

Pls help guys

<@&521631248536305664>

HELP

[azure warren]

anyone else having to wait 20 mins to get into customs then having to back out

[ocean walrus]

Yeah, i'm having the same issue

[severe lantern]

i think that happening to me

fuck

[azure warren]

makes no sense when i get hosted by eu i get in within 3 mins but ping

[severe lantern]

we need help ight

[ocean walrus]

Factory is the only map I don't have any issues with.

[willow falcon]

why cant i do the setup thing

[misty smelt]

Is there any eta on the "upgraded server infrastructure" mentioned in the pins? Also it should aws or azure cloud hosted and if it's not that's big clown energy

[formal dagger]

@hexed kindle
Yo, your friend has no audio?

Can you get him on here?

[hexed kindle]

not sure if he would want to at the moment since he is live, but i did suggest a headset unplug and plug in, because he had audio the first time he launched but used speakers since then

[weary ravine]

CANT GET IN A RAID

[loud cove]

where do i find the LFG channels?

[vital knot]

hey im having an issue about audio
my game gets zero audio but everything else is running fine i can hear music, hear ppl on disc etc, it is just EFT that has no audio... any help?

[strong dune]

is there a looking for group chat on here?

[somber sierra]

where do i find the LFG channels?

[ocean walrus]

There should be loads of em' at the bottom

[strong dune]

all i see are #544445863770980372

[misty smelt]

@strong dune
Check our the #521628660298678283 channel

Check the mark at the bottom

[strong dune]

i did i see them now thanks

[misty smelt]

And if you've already checked it, uncheck, wait five seconds, and recheck it

[visual axle]

@lyric kettle

[loud cove]

does not work. lol

[misty smelt]

Keep trying with five seconds between each

It sometimes takes a few tries because the bot sometimes fucks up

[lime steppe]

can i just ask away in here about an issue?

cause im trying to make an account but its not sending the verification email at all.... been waiting hours

[coarse lion]

You made sure you did not misspell it?, If you did not then I can't help ya lol

[sturdy nimbus]

https://image.prntscr.com/image/cSFgn-S5ShWY42-mzbO1Ew.png PLS HELP GUYS

pls help

[lime steppe]

yup. carefully typed out my email. got nothin =/

[coarse lion]

Are you downloading it ? or updating

[sturdy nimbus]

Downloading

[lime steppe]

apparently its an old issue that was supposedly fixed before

[coarse lion]

Click retry

[sturdy nimbus]

I tried

[coarse lion]

if it comes up again click it again

spam click it

Thats what I did

[sturdy nimbus]

I tried for 2 hours and nothing happened

[coarse lion]

@lime steppe I would maybe try another email or something

[sturdy nimbus]

I tried for 2 hours and nothing happened

[coarse lion]

Damn well idk maybe restart it :/

[lime steppe]

works instantly with a gmail. pretty lame that i have to use an old email of mine but w/e i guess. thanks for the help

rip my normal username tho

[coarse lion]

Ya rip lol

[sturdy nimbus]

https://image.prntscr.com/image/cSFgn-S5ShWY42-mzbO1Ew.png Pls help guys

[icy heath]

@sturdy nimbus You might try closing all processes via task manager related to BSG/EFT, and then deleting your temp folder.

Sounds like somethings either corrupted, or as though you had a prior failed install that didn't close out all the way.

[blazing topaz]

I'm struggling to find a game even though this game seems to be very popular at the moment, Ive been waiting for 20 mins for a game then end up rage quitting and give up, I can't change servers and I'm forced to play on OCE, for some reason I can't change, Can anyone help me

[raw topaz]

when you go to launcher-> change server, have you clicked the auto

you can also select other servers from there

but usually auto is your best chance

maybe for you it isnt though

also make sure to check you actually see the servers in the list

might be a firewall problem or something else

[nimble sorrel]

I'm currently stuck on the Scav loot transfer screen

My items are stuck in some sort of moving animation, making me unable to transfer my stuff into my stash?

[placid raven]

BSG. no. NO support ticket should ever be taking days to resolve. you either need to hire more people or out source it. its unacceptable to make people wait days with numerous problems

[fossil path]

Match making times in Aus are 10 - 15mins at the moment....

[warm quartz]

Ever since yesterday evening, around 11 hours ago, I am unable to join any match. "Server connection lost". Anyone an idea? Tried restarting PC, the game, backed out of the raid an re-queued, nothing.

[shut prairie]

so i need yall help. My PC keeps crashing entirely when i play escape from tarkov.
idk why but its ridicilous how my pc freezes and it either shows blue screen crash or just frozen till i turn it off.
any idea how i can fix this

[pseudo shadow]

Hello guys, anyone experiencing desynchronization issues (connected to map, can play but couldn't see others players and SCAVS are running endlessy) these days ? Playing the game for a week now and had this bug on bigs maps (reserve/shoreline) but since yesterday I just can't play anymore on any other map even factory without being desync.

[vivid briar]

Quick question, is anyone else having the flea market glitch where all 3 things being sold are gone forever when you close the game and re-open it?

If anyone can assist with that issue that would be great. Feel free to shoot me a PM. 🙂

[smoky quartz]

help plz! last month i was quitting the game due to moving countries. before doing that I decided to donate my stuff to some dudes, took all I had into raid, it wouldn't let me into raid and after some tries I restarted to an empty stash. I filed a ticket but can guess the response I got. Just today some things changed I got another comp to play tarkov cuz I'm addicted, but my stash basically went from 50 million to 0, I was wondering since it is mid wipe if some of you can help out and loan me some cash so I wont be grinding another month just to see it all wiped
many thanks from a fellow member!

@everyone

[formal relic]

12:13:32: [INFO] Blocked loading of file: "C:\Windows\SysWOW64\urlmon.dll".
12:13:33: [INFO] Blocked loading of file: "C:\Windows\System32\opengl32.dll". what should I do?

[fossil path]

17min and counting matchmaking for Aus.... 😦

[slim lance]

Is any admin/support online?

[ornate matrix]

Whats your issue?

[slim lance]

I played the game back in alpha, and wanted to give it another go. But when trying to log in im asked to enter an activation code being sent to my email. I just dont get any activation code....

It might be because of yahoos incompetence, but im not sure. Thats also why i dont use Yahoo anymore..

[ornate matrix]

I've heared that it happend before, but i unfortunally cant help you with this ..

[slim lance]

Can you refere me to someone who might be able to?

[ornate matrix]

Theres no tech support online right now so i unfortunally cant

[slim lance]

Alright, is there anyway i can let one know to contact me when possible?

[ornate matrix]

ill ask really quick if someone else can help you with this issue

[slim lance]

Thank you 👌

[ornate matrix]

@slim lance do you use 2FA or email verification?

[slim lance]

Email verification, i dont have any other options when trying to active

[ornate matrix]

@formal relic Try to open a console as adminstrator and write SFC /Scannow

[formal relic]

actually reinstalling game if it will not help I will do that

[slim lance]

@ornate matrix Could you let me know when you get a hold of somone? or just tell them to PM me if possible 🙂 Thanks for the help

[ornate matrix]

I've asked already but let me ask again

[slim lance]

No rush

[ornate matrix]

just to make sure, it is the game you cant access because you're not reciving the codes right?

[slim lance]

indeed

im not sure if its your mail service or yahoo thats the problem

In any regard i would like to change the email if possible, seeing im not useing the one the account was made on anymore

[ornate matrix]

1. Did you check your spam folder 2. Make sure that no filter rule is blocking the email 3. Contact the email and BSG support.

[slim lance]

did all three

and the support havent come back to me in regard of the email change

[ornate matrix]

It may take some time due to the significantly increased number of support requests.

[slim lance]

fair enough, hopefully they will get back to me in the coming week

[ashen wigeon]

hello guys, l have some trobble, when i get in game, such as factory, interchange. I can't get in game at awaiting session start. how showuld i do??

For your reference, My computer's hardware spec is

GeForce GTX 1050ti( vidio card) /Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz(cpu)/ 8gb ram/spcc ssd

[mental mauve]

Is the server going kinda slow, its taking forever to move items around stash and to sell items to traders

[analog lichen]

yep

[carmine jacinth]

Anyone know when it could be fixed? At the moment I can't even load into the menu sadly

[midnight crystal]

hello can anyone help me?

[severe mantle]

Awaiting session start... (13:10) ...yaaaa, something's up.

[tardy juniper]

im having issues with hearing other players in discord... is there a easy fix?

[chilly dawn]

Uhh I was collecting my insurance, moved the items to my stash, but I got some item error soon after and the items have disappeared... will they come back?

[midnight crystal]

ive recently gotten tarkov and last night i was playing it for a couple hours with no problems i get on today and I'm constantly crashing after like 10 mins in game ( i was in offline mode when crashing)

[severe mantle]

@chilly dawn Yea, the game handles those things well.

[chilly dawn]

@severe mantle sweet, thanks

Were some decked out aks so I was surprised I got them back in the first place

[severe mantle]

Just gotta wait for a bit, or restart the game and they'll pop back up.

ah nice.

[midnight crystal]

can anyone help me out

cant really play if the games crashing ever couple mins

[dark aspen]

Anyone else getting really long queues?

[small matrix]

@midnight crystal crashing or getting dcs?
cuz i get dcs all the time
and i really dont know why

[midnight crystal]

crashing @small matrix

im in for a couple mins playing looting or whatever then randomly it will crash

[small matrix]

for me its the same just that it says i got a dc
but everything else works fine
all other games also work fine but eft

[dapper jolt]

I turned the gun in for

Gunsmith 8

And it took the gun

and didnt say completed

[shut prairie]

bsod fetish at this point

[small matrix]

@dapper jolt just restart the game

[hollow terrace]

wow the fleamarket is so dead

[misty smelt]

Probably thr bots all having connection issues lol

I managed to snipe a paracord for 130k earlier

[opaque egret]

Long Qeues happen right now due tot he Large in flux of players and the Dev team are working on upgrading their Servers

to the*

during prime time hours its going to bottleneck and cause issues trying to get into a game because there are only so many servers and more players than server space atm

[dark aspen]

bit dumb to launch this whole twitch event stuff and not be prepared for the increase of players

[opaque egret]

@dark aspen well the game wasnt very big before all these streamers started to play. the game basically just BLEW UP overnight about a week ago and it takes time to upgrade things\

[dark aspen]

I'd say that's an exaggeration

[opaque egret]

not quite

Last week there was a full game shut down for an hour after they passed over 120k people playing the game

it was due to a lack of server overloading and a lack of space for players

[dark aspen]

Game was already doing very well, start of a new patch and then free loot for having a twitch stream open in a tab and ignoring it

[opaque egret]

lack of server space and server overloading*

[dark aspen]

Yeah, at 120k players shutting down the servers for an hour you say

bit stupid right?

[opaque egret]

not for a low level Game Company like Battlestate currently is

would be for Call of Duty, but not this

[dark aspen]

Low level is bullshit, they have a tonne of money

[opaque egret]

all im saying is is that youre crying about shit no one cares about because you either: are too impatient to realize its a beta and there are bugs, and too unskilled and impatient to develop the skill to be able to get good at the game and be successful

both of which are not anyone elses problems let alone BattleState Games

[dark aspen]

Aha, nice personal attacks for no reason

[opaque egret]

im just telling you what im hearing from ya

[dark aspen]

No, you're just assuming a load of bullshit and turning a discussion into an argument

[opaque egret]

if you wanna get good go find some people to play with, download the maps and learn exfil locations, and practice. All there is to it

[dark aspen]

Ain't got any problem with playing the game

I just dislike 10min+ queues

[opaque egret]

and if the game isnt working at any point, play something else and try again later

[dark aspen]

No shit sherlock

Well aware of how "beta" works

[opaque egret]

Then why the fuck are you crying about it like anyone actually cares?

[dark aspen]

It's the support chat, I asked if anyone else was having an issue

[opaque egret]

everyones having an issue

even the big streamers

[dark aspen]

No crying, you're just up your own ass with some sort of superiority complex

[opaque egret]

its a known issue

[dark aspen]

Not to me

Coming back from a break

[opaque egret]

im not superior in anyway, youre just Redundant

[dark aspen]

So yeah, fuck me for trying to work out if the issue is my end or servers

[opaque egret]

its servers. if you dont have an issue playing anything else right now its their server

[dark aspen]

Bold assumption again

[opaque egret]

i have to actually end task on my first start up of tarkov from the launcher and then press play a second time for mine to start up properly and I have a 1500 dollar rig so I know it isnt a hardware issue

[dark aspen]

Again, all this shit for me to ask about what people are experiencing in a support chat channel.

[opaque egret]

Basically if after roughly 5-6 mins if you havent gotten into a game re qeue

[dark aspen]

Yeah, as I said, was always getting it.

[opaque egret]

and ive explained exactly why it does that

but you dont get that so

weve come full circle now. As I said... Redundant

[summer lake]

I'm getting very annoyed right now..

I'm buying 60 BULLETS and i pay the price for 60 and i only get 1 fucking bullet

600 per round so 36k down the drain twice

cause im not receiving the shit i paid for

[dark aspen]

No I do get that, what the fuck you chatting about? I then went on to say that I'm disappointed that a company with tarkovs financial backing couldn't deploy or prime a few servers ready incase of an increase of players, usually pretty standard practice unless to company is being cheap.

[summer lake]

<@&521631248536305664> Any idea why this is happening to me??

[dark aspen]

Have you tried pushing enter after typing the quantity before purchasing it

[summer lake]

Mate, I'm paying 36000 for 60 bullets

So it's registering the amount of bullets i want

but it's only giving me 1.

[dark aspen]

Yeah, but have any bullets at all turned up in your stash cause I beleive it's known to pay the money and only giving 1

Yea so go to buy a small amount with what I said to see if it works

type in 5, press enter, then click yes / purchase

[tough narwhal]

hey my teamate just killed me while i was afk and he moved chats

@ornate matrix i require assistance

[ornate matrix]

Do you have a clip of him doing it?

[tough narwhal]

no but i know he did it because i was hiding but i have the proof that he killed me @ornate matrix

[ornate matrix]

I mean, we need evidence to perform and form of action

[tough narwhal]

so i cant report him if i know he killed me on purpose

[crude skiff]

when i launch the game will it not respon and i need to restart to get i open can some1 help?

[ornate matrix]

As said, we need evidence to perform any kind of action.. you can report him but notthing is going to happen due to the lack of evidence

[tough narwhal]

@ornate matrix

[ornate matrix]

Its not really a video of him doing it.. thats the problem

[tough narwhal]

i dont record gameplay its too much for my computer

[sick garnet]

but doesnt it show he did it?

[ornate matrix]

@sick garnet Its just a video of him showing the name, so no.

[tough narwhal]

thats the guy playing with him rn

[sick garnet]

okay i thought as it was the name of the person who killed him?

[tough narwhal]

@ornate matrix thats the guy hi is playing with

[ornate matrix]

Im asking right now, i dont think its enough evidence.

We cant do anything, thats the risk of playing with random people unfortunally.

[tough narwhal]

well i gues i just lost most of my gear

[hollow terrace]

When will fleamarket be fixed again? Its laggy as hell and i cant buy anything on time!

[sick garnet]

i used Canirunit.com to see if i could run Tarkov (this was last week) and it said i could so i bought the game and it was running great on medium setting but over the last two days I've been having massive FPS drop to unplayable levels not sure why its happened but can anyone help??

[tardy juniper]

I cant hear anyone in discord chat... is there a way to fix this??

[muted heron]

Again. Issues with connection, playing around for 30 minutes to connect to a game: Factory. I finally load, on 0:00 timer I get headshot. Sorry, but since Christmas it is now 20 days and there is no visible resolution for servers to run better. Not like the game is 20$, so that's that.

[languid spire]

Just got out of a PMC raid on shoreline and when i loaded back into character screen my backpack was completely missing? I know it wasnt dropped as i checked my inventory just before exfil. Server lost connection mid game and i reconnected if that has any importance to the issue. Anyway i can get my gear that was in the backpack back???

[muted heron]

lol forget about getting your gear back brother. I lost P90 from christmas drop due to error. 🙂

[final hinge]

Why is matching for a shoreline game at noon taking 15 min

[muted heron]

That is the stage of Tarkov right now

[sturdy nimbus]

https://image.prntscr.com/image/cSFgn-S5ShWY42-mzbO1Ew.png <@&521631248536305664> Pls help

[pulsar badge]

Anyone getting a constant "Server Connection Lost" upon entering any raid?

[obsidian salmon]

You need video evidence with the discord overlay on so names are seen

[quasi crescent]

dont know if im suppose to message with these types of with issues but I created tickets but no response, I bought the game but when I downloaded the laucher it says it will send me a verification email but never does, tried change password with the no response and white listed the email for tarkov and repeated with no joy. Im outlook so its not their hotmail issue and the funds have been taken out of my account for the game. Anyone have any ideas?

[patent spruce]

Hi - Not sure if theres a problem with website registration but i am not receiving the activation email and if you click the resend button it gives a "403 forbidden"

[fast crane]

are the servers having issues at the moment? moving stuff in the inventory takes a long time and the flea market is also bugging alot. when i tried to switch servers it shows timed out on all regions is anyone else experiencing the same atm?

[grand nebula]

Im not sure if this is for the support channel, but currently the key for a room on shoreline is useless as the door spawns unlocked and i was wondering if this is intentional or not.

[obsidian salmon]

It is intentional

Handful of keys have no use

[zinc breach]

<@&521631248536305664> the install button vanished. could you please help me?

[round rivet]

"profile data loading" awesome.

while in raid none the less

[fast crane]

@grand nebula check the key on the wikipage it will tell you if the key useless or not

[vale venture]

What does this mean?... https://gyazo.com/978899aa8f73d067ebdc17dae3372370

[ornate matrix]

@zinc breach Close all processes related to EFT and then delete your temp folder, looks like something got corrupted.

[cursive nimbus]

new to this discord, is there voice channels?

[rugged nova]

does anyone else have a crash every single time they start the game

and then i have to start it a second time and it doesnt crash

[cursive nimbus]

no but the servers have been overloaded recently

[rugged nova]

yeah i literally have it every single time

every time i launch it crashes but on the second launch its fine

[cursive nimbus]

no idea how to help ya mate :/

[worn stirrup]

@rugged nova I manage to fix that by changing my ram completely.

[warm gate]

anyone wanna do duo?

[obsidian salmon]

#521628660298678283 > #pvp-lfg

[rose isle]

how do i get offline mode off?

[warm gate]

thank you

[vale venture]

@ornate matrix Any idea what this means? I get this error every now and then when I'm moving items around... https://gyazo.com/978899aa8f73d067ebdc17dae3372370

[ornate matrix]

Its because the server are overloaded at the moment, devs are working on it though.

[vale venture]

Oh ok thanks

[ocean walrus]

Hey, I've been trying to play customs but every time I try I have to wait about 10 minutes minutes then when I finally load in everyone else is frozen. Is there anything I can do to fix this?

[obsidian salmon]

Its because the server are overloaded at the moment, devs are working on it though.

[ocean walrus]

Okay, thank you

[thick igloo]

did battlestate release a timeframe for the server upgrades?

[glass flicker]

is there a problem with the train on reserve killing you when you extract?

[hasty summit]

whats the timer on the fix? i cant even buy stuff at the flea market anymore 😦

[broken palm]

Can anyone help me Im stuck at this screen for like 20 mins now

The circle is running its not frozen

[vivid briar]

Fleamarket is broken pretty hard over the last couple days. lol

Having the nice issue where you put offers in and the items just disappear.

Lost 2 bitcoins, 2 graphics cards, 3 key cards. Fun times. 😛

[grand nebula]

Whats the point of useless keys

like the keys

[jolly sigil]

Can I receive the NA region tag?

[ornate matrix]

Restart your game @broken palm

@vivid briar Im sure that its a know bug, could be because were/still are overloaded.. its normal that the items disapear but your offer should go up and you should recieve the money after someone bought it.

[vivid briar]

Haven't yet sadly. Been going on for about 4 days now.

Item goes up, if it doesn't sell and I close the game then reopen it just disappears forever.

[stark thunder]

i was in a scav raid, escaped and got none of the loot, got error and then it crashed. loaded back in n nothing was in my stash? help some1

[vivid briar]

That's a weird glitch whoppers, try restarting the game again sometimes forces the loot screen back. If not more than likely SOL.

[ornate matrix]

Thats strange.
@stark thunder Most likely because of the servers right now, its being worked on though.

[stark thunder]

@ornate matrix so have i lost everything i got in that raid?

[ornate matrix]

Sounds to me like it..

[vivid briar]

Yeah like I said its not game braking Krum, but kinda sad to watch a BTC just disappear lmao 🙂

Wasn't sure if it was me or something known. Thanks anyways. I will earn it back eventually. Just start packing the junkbox instead ^_^

[ornate matrix]

Its annoying though, hope that it get fixed soon.. still thank you for your report.
You can also report bugs thru the launcher.

[stark thunder]

what a dumb bug

[vivid briar]

Hey no problem shit happens! Thanks again @ornate matrix

[robust gorge]

I had the same thing as Whopper on friday evening, that's when the server already started showing signs of issues for me, slow inventory moving, "bad owner error" when moving scav stuff to my stash after extract

[wary bluff]

Why is my downloading speed so low? My internet is a lot faster than it downloads

[vivid briar]

Servers are currently being worked on

[wary bluff]

so thats the reason?

[vivid briar]

I imagine yes. Not an official person but any lag spikes/disconnects/download issues is more than likely related to server side issues. 🙂

until krum says im wrong at least 😉

[ornate matrix]

Due to the increase of players i guess..

[vivid briar]

Blame Dr. Disrespect lol

[ornate matrix]

and the servers being worked on, yeah.

I mean, no one is to blame.. BSG deserves it in my opinion, but its hard to handle such things if you're not prepared for this many people.

[vivid briar]

Random question, do y'all have a player count anywhere? I am honestly curious how big the influx was after he started streaming + christmas money and new years.

[ornate matrix]

I dont think there is one, but ill ask

[vivid briar]

Oh absolutely. I work in net infrastructure for the US mil. I can understand not having proper pipe lines and crap. Happens ALL the time.

My lord its still not as bad as pubg when they got huge though.

[small matrix]

how can i uninstall the game?

[ornate matrix]

@small matrix Either you can do it with the default windows/your os uninstaller or you go to "C:\Battlestate Games\BsgLauncher" (Path of your installation)..

May i ask why? (I.e technical problems)

[native karma]

can anyone help me with gunsmith part 4?

Mechanic doesn't accept this one

but I'm sure it's the same as on the wiki

oh sorry

wrong screenshot

[small matrix]

want to reinstall
got dcs all the time

[small matrix]

@ornate matrix

[hasty summit]

Are you guys able to play the game or is both game and fmarket bugged?

[vivid briar]

Game is fine for me, just market

[small matrix]

@ornate matrix or do u have any idea why i lose connection all the time?

[vivid briar]

is anyone else getting an unable to reconnect to game error when they load up the game

?

[lavish wave]

Why do I keep getting "offer not found" when buying something from the flea market?

[vivid briar]

http://prntscr.com/qmpn7x why is this like that and why cant I play or download Tarkov?

[rugged turtle]

because somebody bought it before you

[lavish wave]

And now it's stuck loading... Yay...

[rugged turtle]

Theres a message on the launcher that says theyre upgrading servers

relax.

[vivid briar]

@rugged turtle why does it say my standard edition is expired?

[rugged turtle]

no idea

[vivid briar]

I paid for tarkov a long time ago

[lavish wave]

https://transpri.de/i/mwoz.png Yup, found it.

[raw topaz]

do we know around how long the backend server update will take?Just a rough estimate, i am ok with waiting

[ornate matrix]

@small matrix Sorry for the late reply.. 1. Check if your firewall is blocking it 2. Is your network overall working properly? (No short disconnects, or other problems?)

[hollow terrace]

wow this fleamarket is really pissing me off now

[small matrix]

@ornate matrix all other games work fine
well firewall shouldnt go off and on doesnt it?

[ornate matrix]

Should be on.

[narrow thorn]

Tarkov is dead

?

[daring tusk]

constantly gettting these again

[raw topaz]

slimpikins check announcments, they are upgrading the backend servers right now

[sturdy ginkgo]

So I received Tarkov via a code giveaway and was thinking about upgrading to EoD edition. As far as I'm aware, the price difference should appear on the pre-order page but it doesn't, should I follow through with the order and it'll workout or do I have to buy the whole game again because I got it it via a code?

[vivid briar]

lost 400k of loot bc or the game lmao

[raw topaz]

waterjug you mean trial code? thats not the standard edition is just for few days

[sturdy ginkgo]

ive had tarkov for like 2-3 years so is the trial code just until it releases?

[raw topaz]

does it say gift expired

[plucky tusk]

im trying to buy the game but it wont let me, someone want to buy it for me and i can cashapp or venmo ?

[stark thunder]

bro wtf is going on, buying stuff to turn in to quests. its taking the item and its not completing it???? im wasting so much money

[sturdy ginkgo]

I played it today and on the website profile it says standard edition

[raw topaz]

@sturdy ginkgo go to the store page, it should say Standard edition -> You purchased this package, other way you just have the free trial day limited code

@stark thunder try restarting the game, it should fix it, it fixes it for me

[ornate matrix]

@narrow thorn Not really, just server issues right now

[narrow thorn]

Tks

[stark thunder]

@raw topaz k ty. ive had everything disappear after i escaped n nothing in my inv to go to stash

[smoky temple]

Hey, i'm having a little problem with the game loading from launcher. I'm new to the game i dont know if it's something im doing but, it just constant loading. It forces me to restart my pc. Anybody have a solution?

[sturdy ginkgo]

it doesnt say i own it on the preorder page and I've been able to play for a year or two so its not a trial

[raw topaz]

Are you sure? did you play it before the new trial code he gave you?

you got i mean*

Anyways maybe support or someone else can help you, maybe you got gifted the game and not a trial code?but i heard this question most times with people just having the limited free trial code from twitch etc

[sturdy ginkgo]

how long are trial codes usually? Are they until the game is officially released?

[raw topaz]

like one week i thing

just to try the game

https://www.escapefromtarkov.com/profile go at the end of the page Pre Order and Transactions what does it say there

[sturdy ginkgo]

I dont see a transactions but it does say Standard Edition Region Europe 20.10.17

[raw topaz]

were you able to play the game before the new trial code you got?

like last year

[sturdy ginkgo]

I didnt have the game before I got the code in 2017

[raw topaz]

no i mean 2018,2019 before the latest code

[sturdy ginkgo]

I've only used one code and that was the 2017 one

[raw topaz]

dunno man, i cant help you anymore, i just know with the certain free trial code you dont actually own the standard edition so, maybe you had a different code or something, ask a mod or support etc sry cant help more

[sturdy ginkgo]

Thanks anyways. I'll make a support ticket on the site I guess and we'll see what happens

[sour sable]

hello

[plucky tusk]

cna i cashapp or venmo someone then they gift me the game?

[sour sable]

i got time error code when i try to open launch

[ornate matrix]

@plucky tusk You have asked that a few times now, just buy it yourself using any supported payment method

[sour sable]

this error its about time and date

[raw topaz]

thats not nice^^

[plucky tusk]

@ornate matrix ive tried lol

[ornate matrix]

@stoic grove Please stop it.

[smoky temple]

Is there a fix to the infinite cursor when launching tarkov? its making me restart my pc everytime

[ornate matrix]

@plucky tusk If there is no working payment option for you, then contact BSG.

[queen girder]

log out of account and back in

to fix infinite cursor, log out of windows and back in

[summer vine]

Hello, am having an issue where I am not getting an email verification when signing onto client for first time to authorize it. Is there a work around? Email is not in junk either.

[smoky temple]

You just saved me so much fucking time thank you so much for the infinite cursor fix you're the man

[half mauve]

our group got dc'd and MIA

anyone else?

[glossy spindle]

same

[ornate matrix]

@summer vine 1. Have you checked your spam folder? 2. Check your email filter rules 3. If notthing works and you're still not reciving codes feel free to contact the BSG support via email

[glossy spindle]

i think servers TOOK A SHIT

[ornate matrix]

Server might have crashed, you should get your stuff back as insurance though.

[glossy spindle]

damn but i want my Wcase from marked room back rip dced with 30 secs left on the dorms exit

oh fuck itsletting me laod back in

and nope server connectionlost

[half mauve]

yep same

[summer vine]

I see. I get the other emails when it came to first setting up my account, but it stopped working only when it came to the client emailing me

[ornate matrix]

There you go.

No Problem.

[vivid briar]

dealers are loading forever and there's a glitch moving stuff around in the stash

[glossy spindle]

yup servers just took a poop

[ornate matrix]

Servers are overloaded right now, upgrade in progress.. might take abit.

[rustic lance]

They have an update going out?

Also, why must it be so hard to extract from customs

They put beginner missions on a map that has a shit ton of choke points

[half mauve]

[rustic lance]

fucking stupid

[coarse lion]

Learn the choke points

[glossy spindle]

avoid the choke points

[ornate matrix]

@rustic lance Its part of the game, learn and master it.. then you're the one killing everyone.

[rustic lance]

I'm teleporting around the map, the servers must be really fucked

[ornate matrix]

Well, thats on the serverside right now.

[silk cargo]

i was doing a run just now on my pmc. i got disconnected 10mins or so into it. i reconnected like 10 times, eventually i was unable to reconnect again, and my pmc is back with all the gear and stuff. so the game was just nullified i assume?

[glossy spindle]

same crazy

rip my Wcase but meh

[feral pendant]

could i get a pmc role? thank you 😄

[half mauve]

no

[halcyon lynx]

I'm trying to start the game right now but it keeps bluescreening on startup

[raw topaz]

@feral pendant Go to #521628660298678283 and #news-setup to unlock discord and be able to use #pvp-lfg.
If you get a blue name you did it right. If for some reason it doesnt work, message the Contact Moderators bot for acess.
Equally you could just wait a couple seconds, unclick the checkmark and reclick it until it works

[plucky cargo]

.

[light canyon]

hello

i need help

[ornate matrix]

How can i help you @light canyon ?

[violet elbow]

Hello can you help me @ornate matrix

[ornate matrix]

Sure, but how?

What seems to be the problem?

[violet elbow]

My game dont want to start

[ornate matrix]

Does it give you any kind of error?

[violet elbow]

Nothing at all

The logo appears on my windows bar but nothing

cursor keep loading

[ornate matrix]

Strange, can you try to end all processes related to tarkov and retry it again?

[violet elbow]

I cant when i launch the game , the cursor keeps loading something and I can't do sh*t after that

even click somewhere else

i have to restard my computer everytime

[ornate matrix]

Have you tried verifying the integrity of the game yet?

[violet elbow]

No how can I do that

[ornate matrix]

Go into the launcher -> Clock on the dropdown arrow below you name / next to your status -> Integrity check

[violet elbow]

Okay , I try

Thx

It works now ! ! @ornate matrix Thanks :))

[ornate matrix]

No Problem.

[scarlet zodiac]

i just loaded into a labs run full geared with my buddy, and he got in at 3:00, and i was still matching for 9:00 and he died. i left queue. wtf why

[chrome blaze]

Alright guys, You guys might think or say I'm stupid but is there a way to get your gamma container back if you accidentally destroyed it?

[sullen aurora]

504 time out all the time !!!

YE

[deep linden]

are the server moving issues causing the game to freeze and stuff or is it only network type issues?

[dusk abyss]

Are the OC servers having issues? Slow load up times and 10 min queues to get into games if not an error comes up

[stark thunder]

ive lost so much items from them disappearing after raids today

will we ever get em back?

[ornate matrix]

@chrome blaze No, unless you reset your account.

@deep linden @dusk abyss Its the servers right now

@stark thunder If they were insured, you're most likely gonna get them back.

[stark thunder]

@ornate matrix what about any items u find in raid, to when ur putting them in ur stash all of it is gone except for the stuff i went into the raid with

[ornate matrix]

Im unsure about that, you might lose them.

[dusk abyss]

Is it just because of the influx of players or server migration? I know that talks of better servers where happening

[unkempt crane]

Both.

[dusk abyss]

is there going to be any more OCE servers or is it just going to be one for the time being?

sorry lots of questions

[misty smelt]

Hah

There's only ever going to be one OCE server cluster

[rustic pendant]

Hello had a bug today we're I extracted out of customs as a scav and before it let me get all my swag I got an error message saying something about authorisation and the games closed , I'm also having issues were I come out of game and the amount of kills is wrong , sometimes more sometimes less

[misty smelt]

Does anyone know why this game uses my GPU so intensely in the menu?

[compact matrix]

jeez, 12 minute matching on Customs, still not in

[raw topaz]

@misty smelt thats not abnormal, google usage etc, its like the graphic needs to be ready all the time with the application, its not something weird

[misty smelt]

No that's completely abnormal

There's two parts to it

Buffered textures etc

Which is the GPU ram usage

And the actual processing

If all of the textures are sitting on your GPU ready to go but it's not actually rendering lighting/objects/physics it'll sit at like 1-5% usage

[raw topaz]

its normal, it has to be that way or else it wouldnt be ready when you clicked something

[marble stone]

ey guys, Anyone know how to fix this error (0xc000009a)

[misty smelt]

No when the GPU usage is high, not the VRAM, it's not "Ready to go" it's actively rendering right now

[marble stone]

just got it after reinstalling

[raw topaz]

It might be the hideout then

[drowsy basalt]

[raw topaz]

that takes the extra perfomance

[misty smelt]

Why the hell would they be continuously rendering the hideout?

[raw topaz]

it might be not in purpose

[misty smelt]

If they had the textures and meshes in VRAM it would only take like half a second to get it rendered and ready to go

[raw topaz]

when i am in hideout my perfomance cost goes down than in main menu lol

[misty smelt]

Let me just get afterburner up and check what's going on with vram usage

[raw topaz]

tarkov runs so good in my pc i am happy, except few stutters here and there

but i think its when the scavs spawn

that stutter

[misty smelt]

That would be a real bizarre stutter

[raw topaz]

not really imagine 50 scavs spawn instantly server would take a major hit

[misty smelt]

Nope it wouldn't

[raw topaz]

uhhh ok

[misty smelt]

Okay think about rendering this way

[raw topaz]

its not rendering you insert new entities to the server, maybe 30-50 of them

how would that not cause a server hit

[misty smelt]

That wouldn't cause a graphics stutter

[raw topaz]

i dont get it

cpu stutter

[misty smelt]

Nope

[raw topaz]

not graphic stutter

oh ok

[misty smelt]

Shouldn't cause anything on your end except maybe temporary network desync if that

[raw topaz]

hmm ok might be that

like trying to resync all the players

[misty smelt]

Nope, because network desync everything looks fine on your end but server side entities aren't happening

[raw topaz]

yes i like guessing

[misty smelt]

I'm not guessing lmao

[raw topaz]

its fun but annoying to people that know

i am guessing for sure

i am wildly guessing

anyways i am gonna stop now, i aint helping much in this conversation lol

[misty smelt]

What the fuck

Hahahahahaha

I figured it out

If you go to the hideout, they load it once, then keep it loaded.
If you go to the select PMC/scav screen, they also keep that loaded

As my massive usage was from after a raid was finished I'm assuming that something from there was kept loaded

Perhaps the post match screen

[raw topaz]

so if you restart the game it gets back to normal?

[misty smelt]

that first spike is on loading the hideout, the second set when I loaded the character selection screen, and then it remained fluctuating high

[forest beacon]

anyone else taking forever to match?

[misty smelt]

You can see from the memory usage that it wasn't loading much in the way of textures etc

[compact matrix]

@forest beacon yes

[misty smelt]

@forest beacon servers fucked, more at 10

[compact matrix]

they are upgrading backend servers

everyone is having a problem

[forest beacon]

should i bother waiting

[compact matrix]

With BSG

its useless

[raw topaz]

are backend servers the flea and stash etc related or they affect ingame as well?

[compact matrix]

that explains it better than I could

[misty smelt]

Except that they shouldn't have to upgrade back end servers to "More powerful ones"

They should just allocate more resources to the VM

[compact matrix]

Well, as we all know at this point, the devs aren't that smart.

[misty smelt]

True

[raw topaz]

relax guys, when a major company managed to deal with a sudden influx of players

you are not being fair here

[misty smelt]

I am actually

[compact matrix]

Wouldn't be surprised if the player count takes a huge dip. ⬇️

[misty smelt]

@raw topaz There's something called dynamically scalable cloud hosted servers

[raw topaz]

sounds neat

[compact matrix]

The thing is, before the initial problems with the servers, everything worked a lot better than it does now after they have supposedly "upgraded the servers"!

[misty smelt]

Basically the servers get more or less powerful (Actually more or less servers) the more or less demand there is

https://aws.amazon.com/gaming/game-server/

Have a quick squiz at this

[raw topaz]

they never said they upgraded the servers, they said they are trying to

like they are working on it

[misty smelt]

Basically if you go overnight from having 200 players online, needing say 40 servers to run the game instances, to 4000 players online, needing 800 servers to run the game instances, a dynamically scalable cloud host will just add the extra servers

And then if the next day you go back to 200 players/40 servers then they just shut down the extra ones

[raw topaz]

also imagine buying lots of new shiny servers only to realize that the twitch drop event players were gone and now you had empty servers waiting there

[misty smelt]

That's the joy of dynamic scaleability

[raw topaz]

lots of wasted money there

[misty smelt]

No wasted money

[raw topaz]

do you think they use that technology?

[misty smelt]

Of course not

[raw topaz]

do you know*

ok

[compact matrix]

with what is happening now, no

[misty smelt]

If they did none of these problems would happen

But it's really stupid not to use it

[raw topaz]

might be other reasons, like they dont want to for other reasons

[compact matrix]

yay auth error crashed my game

[misty smelt]

There is legitimately no reason not to use it

[raw topaz]

persona reasons maybe then

personal*

[misty smelt]

It's cheaper to use

[raw topaz]

not talking about cost etc

[misty smelt]

I mean

The reasons are the back end isn't coded for it

[raw topaz]

that makes sense

is unity engine friendly with that technology

[misty smelt]

Yes

Every game engine is friendly with it

[compact matrix]

According to a company search website, they have $4.3 million dollars in the bank, if that is true, they really should be using that to increases the dev team

[misty smelt]

But I'm 99.999% certain that the back end doesn't run unity

[compact matrix]

And everything else that is wrong rn

[misty smelt]

@compact matrix source?

That sounds really fucken sketchy information

[compact matrix]

https://www.companysearchesmadesimple.com/company/uk/10036119/battlestate-games-limited/#financials

source ^^

[misty smelt]

This would be from last financial year

Or at the very least last quarter

@compact matrix

also turns out that battlestate games is a UK registered developer

Just a lot of russians there lel

[cobalt kiln]

Hello Support guys, my friend is having this issue when trying to download the game:

Its been over a week he's trying to download it, this error is appearing always

I can provide with more info if needed, just specify.

How do we fix this so he can play the game?

[toxic grove]

same thing with me^

[cobalt kiln]

Same error @toxic grove ?

[raw topaz]

how much disk space he has?

[cobalt kiln]

I'll ask him and answer shortly.

[toxic grove]

i have a little over 100GBs

[ornate matrix]

Try to delete the temp folder, might fix it

[marble stone]

Can anyone help me with gettin reshade removed?

[muted heron]

The developers should try NOW, more than ever, really hard to fix the state of the game. 5/5 games I ended up getting disconnected with the start. I died 3 times because of this. This were my last 40 minutes I've put into this game in January. I was big fan, and now I see I am just wasting my time, trying to even fill my magazines with bullets, cause all I see is flashing icons and then getting inventory error being rolled back into my inventory of 5 minutes before.
5-15 minutes looking for match time. Regardless of the server I choose. When I enter the game, I get one shot into face (factory spawns???)
And then I play ONE normal game, and I get the bug where I am stuck in my inventory, where I cannot go back, cannot close my inventory or cannot move an item. Have to alt+F4 just to see I am dead again.
BUT YES, make sure to prevent things like hatchlings before actual bugs in the game. That is going to make the actual experience of what the game was done for better. Also, 20 fps while modding a gun in lobby is very much appreciated too. Why bother upgrading from 1070 to 2070 anyway rightttt.

[ornate matrix]

Go into the EFT directory and delete all files related to reshade.. battleeye should say what exact files to delete

[misty smelt]

@muted heron If you've got 20FPS in lobby with a 2070 that's a card or driver issue lol

I'm getting solid 60s with a vega56

or your CPU isn't coping with it

[toxic grove]

i started downloading it again is there anyway to fix the download speed because im downloading at 2 MBps

[misty smelt]

is your internet faster than that?

[drowsy basalt]

that depeens on your speed on internet

[neon ravine]

If i where to upgrade to a higher tier version of the game now, would i loose whatever i have in the stash?

[misty smelt]

run a speedtest, if you get 16-20 that's all your internet will do

[drowsy basalt]

no you wont nordic

[toxic grove]

i get 100 down

[neon ravine]

great, thanks

[drowsy basalt]

cable or wifi?

[misty smelt]

in that case no there isn't a way to speed it up

[toxic grove]

when i run speed test its a little over like 116 but i pay for 100

cable

[drowsy basalt]

cat 6 cable?

[toxic grove]

yeah

[muted heron]

@misty smelt You want to talk about how other games preform i.e. in the inventory management and how Tarkov performs when I open 2 windows in my inventory?
I have another one. When I use scope, zoom in, fps goes from 80 to 25-35. As you say, must be a cpu issue

[misty smelt]

lmao the category of cable wouldn't matter unless it was cat4

[drowsy basalt]

i have 150 and i downloaded it on 10 min

if you want speed then yes

[misty smelt]

What no

[vivid briar]

10 min damn

[toxic grove]

yeah if this was on steam it wouldve been a couple minute download

[misty smelt]

cat5 will carry 100 megabit over 100m/300 feet

[drowsy basalt]

Love it when ppl are like, oh i know everything so im gonna be right on everything