#community-support
1 messages · Page 471 of 1
Thanks @fringe pewter
wait really
Yeah
iv got fucking Neanderthal brains
The stash size increase should be instant and the new items will come from the messenger, just like insurance and rewards
so put any items you have in your beta or alpha and put it in ur stash
guyz, if you repair something and move some item to your body than the game crash on infinite loading @grim hatch
No need to @ him. You should just report the bug using the launcher and make sure to attach log files and if possible a video where you show the bug.
For nj peeps who have verizon, my issue has allegedly been resolved but the issue was still occuring as of this morning
Why that?
lot of info
That's the best way to report bugs.
fast message here
Well that message won't get far.
if they dont want to watch here fuck up i dont mind
This here is the community support. There are no devs here.
Please report it using the launcher nonetheless.
They need as much information as possible.
Sorry if this is posted somewhere, but is there a best guide for getting rid of hitching in game?
no, when the game hitches like freezes for a second
i have mine on medium roughly
I am experiencing the XP bug,i killed 5 scavs on factroy and it said i survived but i got 0XP and it said i didnt kill anyone.
The end screen can be desync'd to an old raid,
all xp you earned should still carry over
Ok,thanks!

Yes? @formal dagger
what does this timer mean by the train extract?
How many minutes until the time comes
@hasty plaza make sure youre not running on windowed borderless
the game will sometimes still launch up on that even when set to fullscreen
performance on that is crap
can i have my name changed in this server from Themanchayse007 to xXxBigCountry
I upgraded my med station last night
and slept for like 14 hours
got up
checked it and when I leveled it up
it redid the timer
and took my fucking ledx
and al the saline
and cash
wtf
yo why is there infinite amounts of ai spawning on interchange
is that a bug or something
Ye.
lol yeah, I died to it last night
killed 14 scavs
ran out of bullets, and got pegged by a sneaky one when I was trying to loot a body for another gun/ammo
does anybody know what to do if you are stuck in the ground from standing too much ?
yo boys i cant launch tarkov without it just making a black screen and my mouse a blue circle. can anyone help?
Verizon still gay?
im stuck on matching forever again
can you guys working on fixing that? shit is annoying
Having an issue getting auth code, using gmail
Question.
I bought the game back in May and played it for a couple months then uninstalled. I wanna play again but it’s saying I never preordered it on my Profile. I’ve emailed support a couple times and included screenshots of my paypal and xsolla receipts, but they haven’t replied.
Does anyone know how long they take to actually help their customers?? Im dyin to play this week.
@north plinth
https://forum.escapefromtarkov.com/topic/91225-device-id-emails-not-arriving-solved/
@grizzled forum
Support is pretty backed up right now, i'm sorry to say there's currently no set turnaround time on support tickets.
"you do not have permission to view this content" @formal dagger
Make a account on the forum, that should make that go away.
I did make an account to get the discord and its still there.
Lol whatta company. Supporting people who have given you money should be more of a priority.
All the support tickets are from paying customers though.
Their also a comparatively small company, give them a little slack
can I get a screenshot then I cant see this fourm post
That's odd. Give me a moment.
Thanks
Open up a command prompt window (Win+R, type CMD or Start->Command Prompt) and type 'wmic csproduct get uuid' you should see a value be returned.
If you get an error then you need to repair WMI
The automatic method is to run 'Windows Repair' at www.tweaking.com open it up get to the repairs section, untick everything except 'Repair WMI' then click start repairs

If you want to do this manually
Open an administrative command prompt. Start->search for 'cmd' right click and choose 'Run as Administrator'
Type the following commands...
net stop winmgmt | (You may get a warning about other services closing, type 'y' then enter)
ren %windir%\system32\wbem\repository repositoryX
net start winmgmt
cd %windir%\system32\wbem
for /f %s in ('dir /b *.mof') do mofcomp %s
for /f %s in '(dir /b en-us*.mfl') do mofcomp en-us%s
Now once again try and run 'wmic csproduct get uuid' from a command prompt window. You should get a valid result being returned
If so, you should now be able to run the tarkov launcher, sign in and finally receive your Device ID email!
If you still get an error try one or more of the following
Firstly try restarting the computer if you havn't already done so after running the above
Open an administrative command prompt and run 'sfc /scannow' wait for it to complete and restart the computer
Run the 'windows repair' tool above, also choose repair options 1-8. Restart the computer afterwards
Uninstall the Battlestate Games Launcher. Then open a normal cmd window (not administrative) and type
rd /s /q "%localappdata%\Battlestate Games"
rd /s /q "%appdata%\Battlestate Games"
Now download the launcher again and run it. You'll have to download the entire game again
Thank you ill try that when I get back.
yo so the game keeps changing the fucking resolution to the point where I can't change it back now
How do I change it through a config file or something
@umbral marsh
There's a local.ini in your My Documents, Escape from Tarkov folder.
Well yeah, but I see countless other people saying it takes a week+ for support to even email them back lol. Small company or not, there are inexpensive solutions to bad customer service. Can’t wait to play on thanksgiving 👍🏼
@umbral marsh
My Documents -> Escape from Tarkov
theres no escape from tarkov thats the problem
That may explain your resolution problem then. Make the folder yourself then and put the .ini in the.
There's something that's keeping your game fun either creating the folder or reading the .ini.
Have you tried adjusting it through the launcher?
is there any fix for tarkovs launcher downloading extremely slow, like wll under your actual download speed
@sour pike
Besides restarting your computer, router, or flushing your DNS. not really.
Devs I feel as though i should have a gamma container because i do not have enough money for eod, so plez, i swear i wont abuse your dad again
Just clear the Punisher questline. Some people prefer the Epsilon over Gamma.
Is Shoreline Broken?
What do you mean exactly?
They ever going to fix the post-match stats screens showing previous matches?
well me and all my friends ALL keep desyncing and crashing.
we are in there had 3 of our 4 group crash at least once once of us twice. one of us goes what I call murder ghost in that we are invis to the group but can still shoot
Any of y’all go through the Anti Cheat Failed issue where you get kicked out a raid every 5 minutes?
You’re currently in the Discord. If you want to look for players go to the Looking for Group chat and ask around
@maiden elbow
What region are you in and who's your ISP?
@gusty gale
What's up?
Halp plox
Have you restarted your game?
Um well I have Mediacom I am in Southeast US My friends who also has this issue is in Canada, Oregon, and New York.
but its ONLY that single map. Reserve, Customs, Factory you name it they all work fine. it just seems that every time we go into Shoreline it bugs out. Like just now we were there and I shot a guy. My friend who was looking up the stairs said there was anouther guy and started shooting. I turn around and don't see anything Then I lose a leg to an invisible grenade. Only 1 of the group of 4 saw this other guy. Then I crashed this was after I went invisible for one of our party and he went invisible for me as well.
Do you guys rotate party lead or is it always thge same person?
Shoreline also tends to be pretty memory and CPU intensive
Noticing a strange 4 squares after I opened a wallet, it now appears in every container I open ( backpacks, rigs, loot containers, etc.) including the stash. Just curious if anyone else experienced this.
That's the second time I've seen that bug, please make sure you report it through the launcher with screenshots and logs.
Looking to in a second.
Also, that is some painfully aggressive ReShade.
If I had the game on steam how do I get it now?
EFT Isn't on Steam.
Then you didn't buy Tarkov.
Not reshade, it's the geforce filters, I can't seem to get rid of it without making the game 6x darker.
Tarkov was never on steam my dude.
Are you sure
Yes.
100%
Um
You can add non-steam games onto steam though.
Are you maybe thinking of Contract Wars?
but it isn't actually on steam itself
I remember playing it through steam
On a side note, I don't suppose anyone knows how to remove Nvidia Freestyle, I am really not a fan of the look of the game with it on.
Then you likely did what Caliber said, added to steam as a non-steam game.
or you played one of the Tarkov-adjacent shooters.
I actually have the game right now
But my friend is in this situation
Did he actually get scammed
That's very likely
Meet the brand new Hired OpsTake part in combat operations, complete contracts and seize dominance in the world of PMC market in Hired Ops.Improve your combat skills, buy and use additional weapons, ammunition and special equipment during the battle. Use all the available ars...
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This is the only tarkov-adjacent game on Steam currently.
It's free though.
Wait, since when is it free? I bought it for 15€ or so in summer.
Sorry it took so long. But yes we change lead every once in a while. Whoever gets it first we have lead. As for the CPU and stuff I really really doubt my rig is causing a problem.or 2 of our other guys. We all got our rigs at the same time and they are really good.
Cant get email auth codes even when trying to sign into the website
What email provider are you using?
gmail
Can you try to create a filter rule for no-reply@escapefromtarkov.com that says that emails will never be marked as spam but will always be marked as important?
And try to log in again?
@maiden elbow
No problems at all. When did the issue start?
Yeah still not working very confused kaminsky gave me somthing to try and I did, I made a backup account for the fourms just to test the codes and that email gets them perfectly fine, Just seems mine dosent @teal rose
Do you have any more ideas @formal dagger
Mmmmm
Contact support at support@escapefromtarkov.com with your e-mail provider and everything you've tried, they'll get back to you as soon as they are able.
well I managed to get into the fourms somehow is there anything I can do from here
@formal dagger
Scrolling through the techincal support section would be your best bet.
ok0
its beeen happening since .12 came out.
are the servers dowm
They shouldn't be
ive spend like 12 mins matching for ractory with my friend
and weve tryed backing out and retying and it's not working
What region are you in and what servers are you connecting too?
I'd suggest manually selecting different servers from the launcher.
I reset my account and lost my eod and its not listed in my transactions how do i get it back
Contact Support.
Good luck, They are super backs up
so im on customs right now and even though the extract times counts to 0 im not getting extracted
anyone know what gives?
alright, went to a different extract and it worked
phew
hello
i remeber buying a headgear with night vision, (the cheap one) from the flea market, now i dont remeber what i searched for
help?
server connection lost again
thank you, comcast
aughhhi just wanna finish this raid before my flightg
remember to right click and add it to wlist
You can try to do an integrity check.
yo i have standard edition and want to upgrade to eod cuz i love this fucking game, so will i have to reset my account or do i just get the extra stuff from eod and my stash automatically will adjust
You will get everything.
will i have to reset my account to get it
No.
kk graty
What do I do if moderator is threatn me?
Based on the rules, you can contact Natalino.
man this is bull
When did this pop up?
when i try to re install
Just delete that folder.
And try to install it in a different place, like C:\Program Files\EscapeFromTarkov
man i tried littterally everything i can think of this is my favorite game but the ammount of isues i have with it is disgusting most ppl would of gave up on this by now like wth someojne that works at the company that i payed 200 of my hard earned cash wasted how many hours of my life on this game the least they can do is support me like i supported them such as fixing my game
What exactly is the issue?
hard to say when i get a different error eveytime i try to fix it
latest one
now i got this
All that happens when you try to install the game?
yup
Uninstall both your game and your launcher first.
id grab a support ticket but last time i did that it took the ppl behind the game a week in half to get back to me by that time i have already fixed it myself and they were no help anyway
And delete temporary files in AppData, I can send you a little script that deletes them to make it easier for you.
huh?
@tropic void Then do it again, please. There are more things CCleaner doesn't delete that are important. Also after that install both the game and the launcher in C:\Program Files\. Just uninstall the game and launcher first and we can continue after that.
@wise sand people usually suggest to use a VPN if that happens, but you should contact the official support nonetheless. Either via email (support@escapefromtarkov.com) or via the modmail system here on this discord server.
i got rid of em
Just run this script. It removed the temporary Tarkov files and configs in your AppData folder, to make sure nothing in there causes any issues.
And remove the Battlestate Games folder on your C:\ drive.
after the reinstall?
No before.
ok
When you did that, unless you want to install the game and the launcher somewhere else, go into your C:\Program Files\ folder and create two folders: BsgLauncher and EscapeFromTarkov.
@tropic void did you install the launcher in your C:\Program Files\ folder?
yup
Is anything running the background except discord?
Do you get the error when opening the launcher for the first time?
Any suggestions on where to troubleshoot when running into BSOD on clicking Play?
Said something about memory_corruption, I don't think so
Does it happen every time you hit play?
What's your specs, Kennith?
So far yeah. It complains about bedaisy in the stack of the crash dump
kaminsky save me again my freind
i7 3770k, 16GB RAM, GTX 1080
@tropic void that's the wrong path though. Please try to reinstall it in C:\Program Files\BsgLauncher again.
so i just type that in the box
I'm afraid your problems are far beyond my capabilities Waka, ViRazY is much more skilled at troubleshooting software than I am.
Yeah entering C:\Program Files\BsgLauncher should do.
Oh yeah, it said something like PAGE_FAULT_IN_NONPAGED_AREA
did it and
What's the launcher version of the installer you are using?
how do i tell and now i got this error
When hitting "install"?
ya man
Does the other error appear when hitting "install" as well?
nah
When exactly does it appear then?
the other error
Yes.
when clicking on the desktop icon
Sometimes it launches fine?
nah
How did you manage to click "install" then?
Or does it let you continue when hitting "close" on the first error?
lets me continue now i got this error when restarting the launcer
millions of issues issues for me
What's the launcher version? You can see it in the little dropdown menu near your username.
I'm going to brb, going to try to launch it one more time
That was a typo. 😛
You can see the launcher version in the little dropdown menu when clicking the arrow near your username.
and lol
Try to redownload the installer from the website and reinstall it again. That way you should be able to bypass the update issue for now.
Apparently you used an old installer.
cant
Why that?
Give me a few minutes..
kk
Weird, plume seems to be a router interface/content access provider.
Yeah.
You don't know if that's something installed on your computer/router @tropic void ?
thats not what i have though
Apparently it blocks BSG stuff.
really how do i kill it
Did you set up your PC and network?
Are you on your own personal network? Or is it a network provided by a school or some similar institution?
my own network
What router do you have?
and set the pc up myself the cable guy did theinernet
Hey guys, nvm, it started working after trying out battleye's FAQ
What's your internet provider?
Aha, it seems like they are using Plume hardware stuff.
I assume you have a smartphone?
There is a Plume app you can use to manage that thing.
Do you happen to know your router login info? Plume has an App: https://armstrongonewire.com/Internet/PlumeApp You can set content access restrictions or take them away.
Phone.
kk grabin i
it
problem
i set up the plume thing and paired it to my phone and then it said it belongs to another household idk how to log into this thing through my armstrong account
Sadly, I am not too familiar with all the network crap all those "we are smart and make things 'easy' by limiting users and just giving them a 'modern' UI!" companies, so you should probably contact your provider. All your issues are most likely caused by the Plume thing blocking stuff, so you need to get access to it and check if you can change any filter rules or something like that.
@dry ridge what exactly solved the issue for you, if I may ask?
does anybody in this server have discord nitro and can sen me a link to the updated launcher pls
That will not get you far, sadly.
You should definitely get access to the Plume thing nonetheless. It doesn't just block "the launcher update", it blocks a whole domain, which includes a part of their backend.
@teal rose `When starting my game with BattlEye enabled, my system crashes with a bluescreen (BSOD).
First of all, ensure that Driver Verifier is disabled on your system as it is currently known to cause problems with BE. You can find how to do so here: https://support.microsoft.com/en-us/help/244617/using-driver-verifier-to-identify-issues-with-windows-drivers-for-adva. To disable it please clear all of its settings and reboot your system. If the crashes persist please contact our support directly so we can investigate your issue.`
Thank you.
@tropic void apart from that, having something in your network that blocks stuff without your knowledge and that you don't have access to at all is a very bad thing to say the least.
Also you can't download the latest launcher update from the website (I just checked), so you have to get access to the "router".
agreed but its not like the company can help me rn i just want some weird work around that works no i work 6 sometimes 7 days a weak when i want to play my game i should be able to play my game
I'm afraid you need to contact your provider.
oyy lads Anyone has issue while launching EFT for first time after a while it just hangs on white screen and you have to kill it and re-launch it?
@crystal plover you can try to delete your config file in Documents > Escape from Tarkov.
done that due to other issues no help
my roomate with different PC has same issue
we tried deleting his profile too with no luck
@tropic void did it come with a manual? Maybe there is an easy way to do a factory reset.
on the router thing
@crystal plover can you try to replace your config file with this one? It will launch the game in windowed mode.
@tropic void yeah.
im already running it borderless windowed mode
You can try to do an integrity check using the launcher first.
You can try to reinstall the anticheat. There are two scripts in your Escape from Tarkov > BattlEye folder you can use for that.
Why do i spawn some times in labs.... at like 42-43 minutes...
finally get a lab card and spawn so late that i get hammered instantly..
dose anyone have a fix for the awaiting for server (then dcing) - i see it's been a problem for a long time, but i can't see any fixes other than wait for them to update and fix it.
help! i am unable to install the game after purchasing it this weekend. I keep getting corrupt source file when installing the launcher. I tried installing to another system and bnringing it over via usb and now I get checksum error...heeelllpppp
ive disabled firewall, tried the verify with 7zip, and any other potential fix I could find. Also submitted a support request but haven't heard back. From what I am reading they don't seem to respond to these type of support requests. Honestly I feel like I am getting burned $50
hows your hdd holding up? Any bad sectors?
error authirization
msg
and then crash
there goes that fuel conditoner
how the fuck do you spell autherization
AUTHORIZATION
Need help with account login. I've come back after a long hiatus and forgot my pass. I've resetted it and still can't login. I know it's the right pass unless password recovery is busted. I've sent a message to their email (both info and support) aswell as a support ticket on a second account. It's been roughly a week since I first initiated contact and no answer.
where can i report a hacker at?
this 1 guy has been terrorising australian labs for days now
aim and esp
I need help i cant buy the 40$ eod because of this 1092: Your payment was declined for security reasons. Please try again using a bank/prepaid card for additional verification of your account. Otherwise, contact our customer support for further assistance.
Raiders are ignoring armor in Labs
went in with a 6b4 tier 6 armor and i got 2 shot in the thorax
6 raids in a row
2/6 times they had 9mm ammo
wtf, i received an insurance, moved them to inventory, pressed OK, then I get an error msg and they're all gone
and I can't receive them anymore
hello everyone im having this problem with the "moving 228" problem
what the FUCK am i supposed to do?
I just got "server connection closed" message just couple seconds before the extraction (was at the exit area). Anyone know wtf was that? My net connection was fine
How long should i expect to wait for a reply to my support email? I sent it about a week ago, and i'm wondering if i can get an estimate on the wait times.
I'm in the same boat @valid torrent . A week+ for me and still no answer.
hi
@junior kraken damn, i'll @ you if/when i get a reply
So, why is the tickets so slow to get a answer?
They didnt even looked at my problem.
i assume they have high traffic due to the wipe @rose stream
Me too, but they usually took 1-3 days to respond, their first answer came with 9 days. I'm ok with that.
As I explained in the ticket, I have a pre-alpha purchase that they gave me a free standard key. I gave it to a friend and he played a bit. With this wipe, he wants to play, but his account is empty, there is no key. Also, the keycode that appears on my account doesnt work.
BGS replied "news eve accounts are expired" and terminated the ticket.
The problem is that the free standard account are for granted "not expired". I have another friend playing with one of those.
bruh.. you need a video to report a cheater?.. :(
5 man vs 1 man outside grenaded only the windows my guys were on then proceeded to grenade me on the roof of dorms when i havn't exactly moved from that spot.. like.. how you know?
try to look up the guys name and it doesn't even exist :(
What was the players name?
Wow thats some real potato graphics
Well.
Whats your settings?
what i9 and how much memeory?
9900k
Your CPU needs an upgrade man
🤔 re install time i gues
It's old

;D
Maybe he is from like Chernobyl or something
@quick idol
Hit Registration is a bit weird at the moment.
@upbeat valley
Please don't post names like that, if you have evidance submit it here
!report
Hello @formal dagger,
We do not take reports of cheaters here on discord.
In order to report a cheater, please record your game and post the video in this topic :
https://forum.escapefromtarkov.com/topic/98098-cheater-video-report-megathread/
Please refrain from accusing anyone here on discord to avoid provocations and conflicts.
Thank you!
@formal dagger huh.. weird.. thought i posted the name.. iPhone6466PRO
Name for what exactly?
The inventory blinking bug should have been fixed by now.
This is the first time I've seen someone talk about it on Discord all wipe.
It’s just menu desync
OOF
@foggy quarry
Did you apply any updates or change your graphics settings at all before this started happening?
happend mid game
Have you played anything else since this started?
nope
Try that, you may be having GPU issues
only this game its on
My Tarkov Framerate seems to be ok as of the .5054 patch
Tried 2 maps both offline (Reserve and Interchange) both seem ok enough to be playable (50 to 90 FPS with an average of 70FPS)
Fuckin' bless Skip
is there any other texture files that are in temp or somewhere else
o
wait
its fixed
😐
no joke
i shot a scav and it fixed it
Wut
well thanks i guess broblem fixed 🤣
lol
hey, anybody know how to fix issues with crashing? everytime i try and load a game i crash in the loading screen.
At what point are you crashing? Like loading loot or map or waiting for players? Is it the same every time? Does it provide an error message on game close or does it just exit to desktop?
both loading and map, and before that aswell
Are there error messages when it crashes or just sending you back to desktop?
like an error log?
error log or just a popup that's saying like escapefromtarkov.exe has stopped working -> see more details type of thing
how much RAM do you have in your PC and how many programs do you have up while playing tarkov?
hmm. I would try a reinstall tbh. all of your logs have the same trend of running out of memory. There could be a memory leak caused by a corrupted game file.
Yeah, sorry it wasn't an easier fix. But just looking at the logs the game's closing itself due to an insufficient memory error.
yeah i saw that too
oh wow... i switched texture quality to "high + streaming" and get better performance than with medium
Anyone still being cucked by Verizon
Hey! any one else having trouble with the "Sew it good - Part 3" mission? iI cant deliver the last 6b43 armor within 0-50% ._.
And done with the game for good now. Thanks bsg. They literally never ever learn. They can't balance, fix problems, stick to time frames, etc. Ot is just excuse after excuse.
@uneven grove is it possible to change my nickname on this Discord?
@sharp edge I can change it for you, can't change individually due to some interesting name changes lol. PM me what you'd like me to change it to 🙂
Thank you @uneven grove but i got help from the mod team already!
no worries 🙂
👍
how can I change the region when i purchase the pre-order to EU?
When you go to the pre order and hit purchase a pop up will appear and shows the three regions and copies to th left of it
i'm not seen anything to change the region. Can you please send me a Screenshot point where is it?
That shows when to go to purchase the game
The Region just says where you can launch the game from
Ok! thanks! I thought that it get automatic the region!
The EU allows you to be anywhere and you can launch the game
the OTHER is NA, SA etc
CIS is russia and I believe the ex pact states
cannot access the server's vc
i've accepted the rules and restarted discord 2ce
tried unchecking and rechecking multiple times
i diddididididi
just dm @mellow tundra
oki
I think the bots are just not working properly as quite a few people ive seen having the same issue
if you having issues installing the game this worked for me
https://www.reddit.com/r/EscapefromTarkov/comments/dnxi4a/fix_for_launcher_not_open_cant_download/\
fun game
so whats with the not being able to heal glitch
i just lost my entire labs raid because my character was unable to heal
please
fix this game
omg,, conection lost here too
i was with more than 300k of loot, and this disconnect for no reason
Hey there, seems the KMZ dovetail attachment still doesnt work on the OP-sks dovetail. I'm sure its already been noted
LFG creation rooms are bugged
anyone know why im getting a 0xc000009a" application error
how long does it take for support to get back to you?
Okay so, I have been having a problem with Tarkov for the past week or two. I am having a rainbow of issues. Of which I will list.
-
I get stuck in the loading screen with the "Player data loading..." thing forever sometimes and requires multiple launcher restarts to actually get my profile to load in game. Sometimes when I launch the game nothing even pops up on the bottom to say the game is loading, just leaving me with a blank background and nothing else, aka the tree background.
-
Authorization Error Message, I get this message mid-raid sometimes and it has caused me more pain and grief than I have ever known. This is by far the most annoying thing because I have lost so much damn roubles to this problem.
Please, I have tried much of everything. I've verified game files, done a re-install, and even changed my password for the authorization error thing just in case. Please shout me an text on discord...
(Wow, apon searching up this discord it appears a lot of ppl are having the exact same issues...damn...)
What router do you have and where are you located?
Idk, I run verizon and im on East Coast USA.
NJ?
Because there are issues with Verizon in and possibly around NJ with Tarkov right now.
How so?
Apparently a big outage caused it in the first place and the Verizon support claims it's not their fault even though it is.
There is not much you can do about it, sadly.
So am I just royally fucked?
I keep getting error 206
People said a VPN works for them, but that shouldn't be a long-term solution.
does anyone know how long it takes for support to get back to you cause i reset my in game account and i lost eod when my friends did it and they didn't
@teal rose Sooo, will this be like this for the rest of my life playing tarkov?
They are very busy right now. People said they had to wait for over a week, sadly.
But its been over a week.
@molten fiber I hope not, but I don't know if Verizon is working on it.
Is anybody else having trouble logging in today? I am trying to login and download the launcher however it is showing a message, "Our systems have detected unusual traffic from your computer network. Your connection has been blocked temporarily, try again later." and unable to even create a support ticket.
@teal rose How do u know this is the problem?
@strange talon you should contact support@escapefromtarkov.com. People said using a VPN worked as a temporary solution though..
Like where did u find out about this?
Thanks I will try 😄 @teal rose
@molten fiber because of the 1092471297412079471294124 people here in this chat with the same issue of which many contacted both Verizon and BSG and got some useful information that way.
Maybe not that many people..
Well fuck...
VPN wasn't working but I tried a different country and it worked thanks again! @teal rose
dude wtf
I have no idea what bhayes means with that.
Unless he/she just casually took a flight to a different country. 😄
apparently you get an error from the reshade Im using the older version you apparently need to use. I installed it onto direct x 10 but im still fucking crashing on startup
I am using PIA VPN @molten fiber it cost money but you can pick what country you want your IP address to be from
I chose sweeden
and it worked
I am trying to download the launcher for everyone wondering and my native IP address was being blocked for some reason
virazy did you say its gunna take a week for support to get back to people
Its almost beek or has been over a week.
Ah yes
Another one of the many infinite loading screens.
@winged blade I'm afraid so.
This is really fucking stoopid
damn so basically i have to wait to get eod back 😦
@winged blade Welcome to hell
@molten fiber that's because it can't get a connection to the servers, which is caused by what I mentioned before.
Yeah ik...
Man...this is happening just as I am gaining confidence in EFT...
Really sucks man....
500% bruh moment
Hey would this be a good place to ask about system requirements
I've got an AMD A8-5600K APU
8.0 GB ram
GeForce GTX 670 4gb
Unless you just have 8GB of RAM, you will be fine @elfin copper.
16GB!
Good.
should really just upgrade but it would break the bank lol
processor is 3.6 ghz btw
@haughty stone you will most likely run into issues. Tarkov has a lot of issues with weak CPU's and low RAM right now, sadly.
Issues as in long loading times and crashes/freezes.
okay thanks I'll probably wait and see if they do another free trial thing because I missed the one last year and don't really wanna drop $40+ if it's iffy
There will probably be a sale on black friday if you want to buy it.
hello i keep getting this error and it closes my game it happens alot http://prntscr.com/pyv066 and sometimes when i launch game i get stuck on background with music or stuck in profile loading for ever it takes me like 3-5 times to launch the game and have it work if anyone knows how to fix this please @ me
@agile tapir Pats the seat in the long group of people having the literal exact same problem

@agile tapir Verizon, NJ right?
prolly
Yup.
Same here for a lot of people.
Verizon having an anurism .
Gona have to wait awhile.
so its our sp
Or get a VPN.
I've heard that a VPN may work.
But its really only a temporary fix...
Anyway, your not the only one...
Supposedly it will be fixed in a bit, maybe a few more days.
well that sucks
man this may be the one and only time I'm glad I have comcast in nj
also why is it still not possible to fix a faceshield if its only been hit once or twice
Because the mask needs to be low enough to actually let you repair it
Attempts to play raid, gets screws, extracts, AUTHORIZATIONE ERORR
YAYAYAYAYA
I love losing so much profit!
So funny!
So im a scav down in the old gas station
but im not extracting
even though its listed as one of my extractss
You need to go out back past the blue fence and to the red gate at the wall
The inside is the pmc exit
my friend is trying to get access to voice channels i forgot what all you ahve to do can anyoen help?
He needs to check #521628660298678283 and #news-setup.
What else do I need to do?
Contact @mellow tundra then.
Fix this problem or give me refund, I sick of game that is not as described
@dusky whale what problem are you referring to?
Is it the creating loot pools problem where you get stuck and then disconnected?
I know this is a long shot but have you tried changing your lobby FPS limit?
Have you tried a complete reinstall of the game? Alot of people had this issue after the 0.12 patch but i believe it was hotfixed (partly). But it seems like it still might be a problem for some people
Hello! If we upgrade our EFT package, for example from Standard to LeftBehind, do we get those upgrades right away, or we have to reset our character? Thanks.
so i kinda did the thing if anyone is ever interested in ammo
https://docs.google.com/spreadsheets/d/1kzNVl5xiFjkXl43gzo1PvNFOVcEWfeKDZiAJUNp_EkQ/edit?usp=sharing
What is this
Oh now it started speaking swedish
Says something about bad connection so probably just that
i found a glitch
so i had a silencer as a scav i wanted to test something out
so i hid in the bushes
and sniped a scav with the silenced weapon
then all the scavs knew where i was and rekt me
I currently have an issue when I tab out of EFT to look at discord or something when I tab back in my game is a black screen I am able to hear all of the buttons click when I move my mouse but me screen is black if i alt f4 and relaunch the game it fixes it but it makes me unable to tab out as it happens every time
@sharp edge Cross, does not matter what happens, the big used to be there, then they fixed it, and now it is back. They broke the game. They need to fix it.
Frame rate makes no difference, and it never would make any difference.
Anyone that says it does is an idiot.
The new update was huge, and yes I did a new full install because I installed it onto my other drive. The new drive that is not failing.
No, it is not the drives issue
It is a programming issue on their server side
Well @dusky whale there is no need to call anyone an idiot when suggesting a potential workaround for the problem. It's an act of kindness
Well it is not a workaround
Read "potential"
It is something that makes no difference
Either way, i understand you frustration, but have you been in direct touch with BSG via their website regarding this issue?
Wether the GPU renders 1fos or 59 it does not matter, it is the GPU, not the server, not the network, nothing but the GPU.
I have sent in the bug reports, including screenshots of the server error messages
If you have a good that is a real food or workaround d, not something that is fictitious and would not change anything, then I am willing to listen.
Well i dont have have the problem myself, im just here trying to help you mate 🙂
Great that you posted directly to them, lets hope for some results.. It can take some time, and the bug might be very hard to sort out. Im sure BSG are doing whatever they can to solve the issue
I understand and appreciate that, but just making up some thing is just not good
Why does creating loot pools take 8 minutes when the lot is already loaded and the match is already 10 minutes in? The lot pools should already be created before the match started, so why create again?
If it was a client side bug then the issue would be consistent
But the issue is not, it is a server side bug
All we can do is speculate, lets hope they sort it out in the end
It's cool man.. You dont have to convince me
Yes, I see the server disconnect from me
The server just stopped communication for no reason while it is"creating loot pools" even though I try to connect again and again it keeps trying to create the loot pools for no reason at all.
How long was it since you could enter a raid?
Days
Also, have you tried a complete reinstall? (I know it might not be a solution, but you never know)
As I said earlier, I did
Alright, well.. flushing your DNS and/or changing IP-adress?
The server selector is not auto assigning me, I have OCE manually selected
I am a network engineer studying cyber security
I am an IT professional
How can I flush the root DNS server? Won't millions of people lose all their domain names?
English is not my primary language, and im not an IT professional
Fourlucard, it is okay. I know not everyone speaks English fluently
I remembered i had problems with the DNS and someone told me to "flush it"
This was way back
Hello guys, in how many days does the battlestate support email generally reply?
Sometimes 2 hours, sometimes 4 months
But yeah i dont think i can be of much help here @dusky whale
I wish you all the luck and that they will reply soon
i've asked to change my mail since i can't access to it anymore
and i cant log since the game requires me a mail verification code
@sharp edge, they do what they can, butt they created the bug, the fixed it, now they created it again, so they need to fix again
i've sent them based off the website indication, the name of the account adn some proof that im the legit owner
What did you send them?
a cache file screenshot, the cache files themselves, the payment transaction i made via Paysafecard and a pic of me actually able to log into my account but being stuck out for the code needed
i've sent this bc i already done a similar procedure for my uplay account
So does anyone have any updates to share on the Verizon NJ problem?
Ive gotten server connection loss 3 times in 15 minutes lol
Same raid
10 of those minutes was waiting on the game to unfuck itself, 3 of those minutes healing my shot to shit body
Tried to get back in again after the 3rd time and the gamr just all together crashes
just crashed again after trying to get back into a raid to save all my expensive gear 🙂
What server are you connecting to?
Hello, can I get any assistance for having trouble on the official game webpage?
Password Reset not working pls help
What was wrong with the cottage door of Shoreline ?
I've farmed it couple of time to get teapots, never notice anything wrong
@wanton wolf
What exactly is the problem?
@half horizon
Please e-mail support@escapefromtarkov.com
@steady swan
@green ether
Many issues like that are caused by either router or PC network configuration issues. If you know how, check your router for lost packets. Otherwise try resetting your router, flushing your DNS, or changing your DNS server altogether.
i play lagg comes and disconnects mouse and then when it comes back i get window mouse to screen i playd arma3 3h no problem its ur game
i have to restart game couse i cant get it away
So the M4 changes have broken 2 of my friends games. They cant move anything without an item error in stash. Even if they sell the M4's Cant enter raid or anything
Wounded beast quest doesn't give any trader REP
already submitted a bug via the launcher but it didn't want to work
Oh. Why though? @obsidian salmon
a lot of his just don’t
But i need to lvl him, and that mosin quest has not been good to me
Yeah, it's unfortunate, however some of Jaeger's just don't give rep. Tarkov Shooter is probably the easiest to go through tbh
@fluid gate I was told to ping you for access to channels
hopefully I did it right
should be good to go now
thanks
have fun
no u
hey so i need help woth a thing
can someone maybe help me :)))
So basically whenever i try to login on the escape from tarkov site i get the following message: {"detected_ip":"192.121.57.225","message":"Our systems have detected unusual traffic from your computer network. Your connection has been blocked temporarily, try again later."}.
What happened was that i was trying to login to my tarkov account about 5 months ago but i forgot my password so i tried resetting it but i never got an email. Later on i tried again and it worked so i changed it to the one password i have now so i tried to login after i changed the password. When i tried to login it didn't work and i got that message so since then i haven't been able to login on the website but i can still login in the launcher but when i do that i can't see my profile picture but i can still play the game.
Is there any fix for this? Or is it supposed to say this because i wan't to upgrade my account so i have a bigger stash in game. I've gotten this message for at least 5 months now and it doesn't go away!
Please help me! Thanks!
<@&521631248536305664>
update, i tried sending a support request via the tarkov website and this happened:
nobody works at the support
had ticket for literally 3 days
and not one response
they havent replied to any of my emails in 2 days (the BattleState support, not even the Tarkov one)
help!
@granite ocean Email bsg and ask for a reset IP or use VPN ( i have this issue since 1 and a half year )
Been days since my friend bought the game and still hasn’t gotten a confirmation email with the verification code for the launcher. Check junk mail 200x checked if it was the right email and still nothing. Support ticket has been in for a day and no response
Hey all, I apologize for the delay in responses, however BSG's support team is very backed up at the moment. For these BSG specific errors/login issues, that's going to have to be something their support team handles. I can try and assist with any technical issues caused by your personal machine or an installation of the game.
Blue circle loading everytime? Cant open game. I've delete share.ini. and local.ini.
Logged out and logged back in. What now
reinstall
i just got lots of stuff back in insurance but i didnt
it said moving items error from owner
and i couldnt recieve the items
i still cant go back to it
it says its recieved
help?
can the email be changed or he be refunded @uneven grove ?
I don't know about anything relating to purchase of the game unfortunately. That's handled strictly by BSG and their support team. The best and really only option at the moment is to wait for a reply from BSG. Sorry.
As for the move items, have you tried relaunching the game @dull maple ? there's a known move error bug that sometimes fixes itself after restarting the game
I have tried restarting, i guess i will have to deal with my stuff being gone forever 😦
ah well i will just extract camp factory for my mosin quest lol
Anyone know how to resolve the Launcher download speed being capped at 1MB/s?
I have a gun with a clip in it, and when i try to take the clip out it says "Not enough space required" Even though there is space.
So I came across an interesting bug in a scav raid today; went into a scav raid, got looted up, had a second gun etc. then went to extract. While in extraction I lost server connection and it just booted me back to the menu without being able to transfer loot and with a scav cooldown. When I went into my next scav after the cooldown I spawned in with all the loot I had at the end of the previous raid. 😂
Only scav to ever spawn in with two guns lol
anyone have a bug that he can’t do anything but walking?
how do you report a cheater?
If you have recorded video proof there is a thread on the forum
ok thank you
Looking at buying a copy of tarkov as a gift for a friend, should i just buy the europe version as it can be launched anywhere or do I have to buy other because they are living in america?
You can buy EU or Other because they are in NA
cheers 😄
@vivid briar
Have your friend E-Mail Support@escapefromtarkov.com as well.
also what E-mail is he using?
I know it's noobish but I dislike very much when dropping items and not finding them anymore on ground
It's sooo boring
Besides being more careful anybody has a solution \ suggestion to avoid this?
Does anyone know what the exclamation point means?
im in dire need of help...my game keeps crashing every time i try to load into a raid..ive tried reinstalling, clearing cache, made more mem space an even upped my Virtual memory allocated space...any other ideas..
I'm getting "Server connection lost" over and over trying to reconnect to a raid that I lost connection from... what's goin on?
I've restarted my game several times, restarted pc and everything
happening to my friends as well, we were all in a group
I'm recording it as we speak but I'm pretty sure we are going to lose all our gear
so is there anyway to get our gear back if we lose it because of this issue?
Due to the beta nature of Tarkov, if the team restored everything lost because of one reason or another, there'd be no time left to respond to technical support tickets.
As for the server connection lost
What's your region, specs, and ISP?
nvm it just disconnected us all and we still have our gear
I have a quick question every time I want to buy and Item on Market I cant click fast enough to buy it but never manage is there a possibility that people are using some sort of bot on Marketplace becouse it is very annoying and hope they get punished for it
@humble ore
yup exactly that
tried using 1ms macro still not fast enough
Iam77 is one of them
he has 484 merchant rating
Splactor_tv is the highest with 677
anyone else having the problem with jaegars dehydration quest not completing
done it multiple times
I've heard that from a number of people
After you've fully dehydrated and completed that part of the quest I believe the way to fix it is to complete a non-run through raid.
Gain at least 300 EXP iirc
Is anyone else having menu problems, Like when i try and move andthiny from my strash to my char vice versa it just reverts and says a critical error.
anyone have an issue with the game freezing/crashing everytime during the loading loot pool
my game is just so broken rn lmao
samee @quick drum
gota wait for the fix 👍
what do you mean?
my game worked fine untill the other day, now i freeze at the loading loot pool portion
i was just raiding all ttoday just broke a couple hours ago
ouch, i feel that. im scared to even try to load in with my PMC because i dont want to actually get in and not extract or some stupid shit, i wanna get one clean Scav run done to know its working again is all xD
woah htats rough
can you report a team kill
If you have the discord over lay on and it was recorded they can do something and well was someone in here
-.-
You asked, so no need to be mad
We are unable to take action without sufficient proof
My game when launching keeps changing aspect ratio/resolution to where it looks curved and its zoomed in to where i cant see tabs for health ect at top and cant see settings
Tried alt+enter, Reinstall, ect
Anyone know if it's intentional for Labs button rooms not to work? Garage and Warehouse specifically
Just had first raid, and neither worked
Yep feature
is it listed in any patch notes?
test
test received
reception test successful
ops put this in the wrong section, does upgrading editions reset the account? ive seen mixed things online.
@bronze pond It does not reset your account
copy that thanks @naive hill
Uh so the raid ended and time wasn't in the red @mellow tundra @restive hearth @spring blade
also when i moved my M4 it deleted itself, i played all day yesterday and yalls game broke af today i even got DC'd which has never happen to me before
Most likely just a desync. Also please don't just @ the staff.. Make sure to report it using the launcher and attach logs.
Any know why will the game freezes once awhile in game
guys are u sometimes getting offers that are sold stuck in the flea market so you need to restart the game..
yea its happens me pretty often daily and is kinda borring to restart the game so i can put another offers
does anyone know why do i keep getting item moving error 228
i reinstalled the game alr
Is long matching times for certain maps still an issue? I have been having a helluva time getting into Shoreline
@haughty gale 228 is a confirmed error planned to be fixed in the 12.1 patch
I think I heard nikita say it's planned for today but i could be wrong
ok
Today, I got across with a bug. I don't know what triggered it but suddenly I wasn't able to shoot any gun while in the match. I also wasn't able to reload my weapons with the button but only with opening inventory and doing it manually. Does anyone knows what triggers this bug?
No idea what exactly causes it, but restarting the game can fix it.
Thank you
Make sure to close the game with ALT+F4 or the task manager.
I did it just now. Lets see how it goes
Hello, can anyone explain to me why when I started building the scav case yesterday it said 12 hours left and now that I opened tarkov 16 hours later it says 19 hours remaining
quick question... just ran into what I'm 99% sure is the first hack I've seen this wipe. Is there still a reporting thread in the forums to submit video to?
!report
Hello @teal rose,
We do not take reports of cheaters here on discord.
In order to report a cheater, please record your game and post the video in this topic :
https://forum.escapefromtarkov.com/topic/98098-cheater-video-report-megathread/
Please refrain from accusing anyone here on discord to avoid provocations and conflicts.
Thank you!
@sturdy adder
@teal rose Thank you!
I need help, when i try to mod an AKS-74U using the tool or w/e and than i try to build it, the thing wont let me do it, see pictures for an uinderstanding @formal dagger
"find parts" https://i.imgur.com/pUM4IBu.jpg
and i obviously have everything @formal dagger
Any word on the Verizon issue?
How do i fix an error that says anticheat is loading incorrectly?
hey really need help someone?
just completed gunsmith 6 and 7 took the rewards then got an error message saying item could not be moved after i close3d the screen and theyr gone from my stash and theyre not in mechanics reward panel anymore either!
3 bit coins and some cash, i left the glock fisher in there for space efficiency
resolved now, thanks anyways
So am I screwed if I was in raid when the update kicked me out?
Yes
gg
Anyone know why iam getting this error when trying to start the launcher?
Update
maintenance for an hour
i did update
oh
it just went down a couple minutes ago
@junior kraken got my reply just now to the email I sent 10 days ago, hopefully you won't have to wait much longer
did the patch notes get posted yet? I can't find em
@valid torrent Yeah got mine aswell two days ago. I haven't received a reply after my followup email
mine was a reply to an email ticket i put in nearly 6 months ago, but i forgot about it. The follow up took 10 days
so where is support ? been waiting 5 hours
@jade osprey have you tried the basic stuff
yupp trried everything
restart the game?
restart your pc?
reinstall game + launcher?
thats included in everrything
can your pc handle the game?
yes
yes spec please
drivers updated?
yes

BSGs support is still flooded with tickets- please give them time to respond.
@jade osprey did the game work yesterday?
Their support team is smol
Well the patch just finished
Freezes then crashes. im thinking Faulty Hardware
i even rreinstalled windows
So try downloading that then playing
What kaminsky said. download the new patch, then see whats up
if it continues, i would leave open task manager and see what tops out
Also Para, normally I'd agree with you but I'll put money on that not being the case. Tarkov is pretty sensitive to a lot of weird things.
Trueeee
I just always go to faulty hardware, because i never blame the game. until its the game xD
i hadnt played in like a year and then last week i figured id give it a try and i cant pllay
neverr had an issue before
Pheonix, hop into Duo chat Juliet, and ill make sure it gets fixed, or atleast you have another person to bounce ideas off of
Hello, I've recently been getting a desync issue where everybody just runs in place indefinitely and I don't disconnect from the server. In order to fix this issue I have to reconnect to the raid. Afaik I only seem to have these kind of issues in Tarkov and not any other games so I’m having a hard time figuring out a solution. Is there anything that I might have setup wrong or is there a port I could forward?
really durring patching instead of extracting everyone lets kill all PMCs?
@formal dagger the update didnt work
im starting to think its his Storage
i uninstalled reinstalled, changed settings
Oh that's far from everything my friend.
Any way of getting the stuff that I lost because of the servers being put down with no announcement.
@jade osprey
Uninstall Tarkov and the launcher then go to your My Documents folder and delete the 'Escape from Tarkov' folder. Then install a program called CCleaner and run it in registry mode, finally reinstall everything and boot up the game.
@dim egret
Im afraid not.
@formal dagger Changed settings, reinstalled, deleted Graphic Drivers, Reinstalled Manually, Checked Temps, Checked Task manager for overloads, updated game.
Use only phys cores or nah? i have 9900k
how does one report a bug
You can do it in the launcher.
how much is a 6b13
question: is it intentional now, that scav time counter continiues where it was when you left the game the day before? think that was different in the past ...
counter is at 12:something, right where i left yesterday ...
oi oi bois where do yous reckon i can get a couple morphines for therapist quest ?
shoreline if looting
anyone elses map loading longer after this patch?


