#👾-bug-reporting

1 messages · Page 347 of 1

mighty panther
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wth

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that actually helps

native oyster
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context?

buoyant sable
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I have lost access to my account when my computer updated and I had to reinstall I was redirected to a new server, at Lvl 1

native oyster
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@buoyant sable if you uninstall the game, reconnect to the playstore account you originally used, then reinstall the app you should get it back

buoyant sable
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Yeap thats what I thought..didn't happen...even using a new device...loaded straight from my google account

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Went from Lvl 28 now Lvl 7.....

native oyster
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if you have the lv28 player ID saved somewhere, send it to customer support and explain your issue, they have the tools to restore your account

buoyant sable
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Maybe on a pack receipt...cheers I'll look

tacit barn
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What the hell
Where did all my biomaterials go
When i went to bed, i had 900, now 0 exactly 0

tender flame
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It seems the mining rate of the NS is nerfed or bugged. With the right officers I could mine 30k/hr, now it is like 6k/hr despite an increase of officers health in latest update

fierce crane
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The game no longer works on a one plus phone?

restive pulsar
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Yes. The game no longer works for any OnePlus user. No fix to speak of yet

fierce crane
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Nice...

restive pulsar
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Im on the same boat theres at least 10 other people that are having the same issue all OnePlus users

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Stuck on the loading screen or if you re install the game has now overlay

fierce crane
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Yep exactly

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Do they know about it

restive pulsar
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Support has been contacted to Im assuming they do.

native oyster
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It seems Hadley's warp speed is broken

winter shoal
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Mining timers seem broken. One of my timers just hit 0 when the node still had 800 gas left in it. My ore miner says it will only take him 30 mins to complete mining (4023 per hour). Node still has 3285 ore left in it though. Doesnt add up.

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refreshing the miner on the node doesnt fix it

pearl heath
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It stops loading after 25% on my mobile. Does anyone have the same problem?

fierce crane
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Yes

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OnePlus?

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Anyone at scopely going to look at this issue?

tidal plaza
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it's already known.

fierce crane
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Ohh well timeframe?

tidal plaza
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it just came up. so no.

quaint pond
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@VitaminTHC, more one plus users

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@mighty panther

fierce elm
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The mining timers seem to reflect new research but the actual mining rate is not matching, so the timers are hitting zero before the node empties.

compact dirge
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Recall that ship it will fix the timer

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You would have completed the research while it wasn’t in station so the game is giving you the timer but the upgrade hasnt been applied to the ship properly

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All ship research (afaik) and even the Officer Ones will require a visit to the station to get the perks properly

real stone
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I’ve waited 24 hours after updating the app, all of my ships have been home multiple times, and I’ve cleared localization multiple times; however, my survey mining rates and protected limits remain the same as before the patch. Everyone I’ve talked to, across multiple operating systems, said theirs increased even before they updated. Is this a known issue?

compact dirge
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Would you be able to compare with me? Havnt heard of such issues really

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Just be aware that the % are added to base rates in large so if you’re only on lvl 1 of the research you might not see something

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But protected cargo should be somewhat easy to work out if you have a max level Envoy available

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Default should be 10K protected without any crew

violet flare
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J’ai fait progresser mes officiers aujourd’hui mais je n’ai eu aucun point d’événement alors que selon les règles lus, je devrais.

edgy sinew
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Is there a fix for this 25% loading issue yet? Running Android Samsung 9 phone.

silver remnant
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The game is stuck at 91% loading for me. I can't open the game at all but I'm getting notifications that I'm getting attacked

edgy sinew
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I've asked allies to take screen shots of my base and rss. Scopeply should reload if you're drained. 🤞 becasue this is not an isolated event....in my opinion

short pecan
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I'm getting attacked notifications as well. I sure hope they can restore what has been lost plus the time away from the game.

quaint pond
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Are any of you using oneplus devices?

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That seems to be an ongoing issue that they're looking into

short pecan
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Are they infact working on it? I haven't seen a thing anywhere that they even acknowledge the issue. I do have a one plus as well.

quaint pond
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@mighty panther can you add @short pecan to our group?

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Yes @short pecan... There's a group of us

short pecan
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Thank you!

quaint pond
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You're welcome

ornate tinsel
real stone
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@compact dirge my envoy is still 10k protected. And my horizon remains at 14k protected without crew.

trail horizon
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@quaint pond can you add me to the OnePlus group as well?

native oyster
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@ivory vortex I'm also in the OnePlus group cannot get on freezing between 76 and 91% if I were to uninstall then reinstall on first run it will load 100% but I have no controls whatsoever of anything in game all I can do is look at my base if I close the app and try to relaunch it after that it's back to freezing between 76 and 91% is there any fix for this issue and if you could possibly shed some light on the issue I'm sure it would be greatly appreciated

silver remnant
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I'm on a OnePlus 6

native oyster
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6T myself

compact dirge
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@real stone And you have researched? not just have it at 0/0

real stone
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@compact dirge I have not. But others had an increase before research and even updating the app.

left vortex
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OnePlus here, too!

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@quaint pond

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@mighty panther

compact dirge
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You only get bonuses for researching.. not having it at 0/0

native oyster
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It looks like nodes in Nekosa are blocked on ore material.
All the refresh done today are on ore.

mighty panther
austere monolith
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Bug Report-

Moreau's "Keep Going" does not activate in the first battle she's used in after leaving dock.

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Pics are flipped in time, but the second pic is the first battle.

violet flare
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@violet flare did you have other request about officer events? I didn’t got the points...

merry plank
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@mighty panther I use a oneplus 6t. Me too!

harsh cedar
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@merry plank is the game working for you?

merry plank
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@harsh cedar no its stuck at 76%

boreal moth
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Also having issues on OnePlus 6t, exactly as everyone else has described

harsh cedar
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@mighty panther can you please invite @merry plank and @boreal moth to our discussion?

simple salmon
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My oneplus 7 pro has had the stuck loading issue since mid July. Are all the OnePlus users only now experiencing this issue?

harsh cedar
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yes

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not all, but a good number of us

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@mighty panther can you please add @simple salmon to our discussion?

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@frosty sentinel clear cache and data, then try again... but I'm sure you'll end up in the same boat as us.

vagrant rain
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I received an ALERT only one minute ago. I should have gotten one much sooner. Base attacks are not being reported to me in a timely manner

warped geyser
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@quaint pond I am in the one plus boat as well

placid dagger
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Notifications can't be trusted

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Not enough resources on the service to cope

quaint pond
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@mighty panther add @warped geyser please

native oyster
random path
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2235*.15

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wrong window lol

quaint pond
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@native oyster do you have a oneplus device?

teal bluff
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No my swarm kills now missing (3) level 18 swarm kills. I am using an iPad plus I have other problems since update. When attacking the swarm it will just sit there and I have to hit attack three times before it will proceed with the fight.

hearty latch
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@native oyster, I found clearing the app data worked for me. Essentially bringing it to a fresh install state. You can also uninstall and reinstall the game.

teal bluff
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Will try but did not have this problem until the update

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Bye

native oyster
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Reinstalled it and it worked. Thanks!!

solid cloak
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Domita is confirmed not working

eternal quest
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Anyone have a problem with quest markers not showing where they should be?

plucky narwhal
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@everyone. If any OnePlus users are having issues and haven't come forward let @ivory vortex and @mighty panther know

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We have our own channel

runic anchor
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<- One plus user

harsh cedar
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@runic anchor are you having problems losing the game or not displaying the HUD? Which OnePlus device do you have, Android version and Oxygen OS version?

runic anchor
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Stuck at 76%, OnePlus 6t, 9, 9.0.13

boreal moth
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OnePlus user here- after clearing cache and stored data I got past the stalled loading but had no UI, on next restart I was back to the stalled loading

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I know there is a channel of us (still waiting for an invite into it) but it's there any official word on what a fix eta looks?

trail horizon
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Added your discord tag to the OnePlus group. I don't think I have permission to add you @boreal moth

plucky narwhal
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Message @mighty panther

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He will add u to the OnePlus channel

river plover
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same issue, OnePlus 6 . @mighty panther

plucky narwhal
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There r a number of us

river plover
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Op6 o2 beta 24

plucky narwhal
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Add all of ur ids to the OnePlus channel chat

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Can't add though

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@ivory vortex there r a number of other players with the OnePlus issue that need to be added

velvet jewel
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I’ve had problems with phone functions while using the game. If my phone rings and I switch to answer the other party can’t hear me. iPhone8

plucky narwhal
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That's a new one I haven't seen..do the @panic

tidal plaza
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COOL! The latest update has made it so I can't play at all anymore. I'm still affected by that Unity update that caused an issue with anyone not using an android/apple phone. And now that old apk that was made available for folks to use is no longer usable. The system is Android 7. Android for x86 processors.

plucky narwhal
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I tried sideloading one of the previous apks and it wouldn't work

unreal pilot
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Third party software that isn't officially supported is not the developers fault if it doesn't work.

worthy crow
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The timer for my three star nodes is reaching 0, but there are still resources in the node. I noticed this after the new Galaxy tab launched and o started orogressin through the tree.

tidal plaza
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it is their official apk that I'm using. even the new version won't work. Android 7 is official.

unreal pilot
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are you using it on an android device?

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Cuz it sounds like you are using an emulator, which isn't supported.

tidal plaza
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blustacks is an emulator too. I'm not using an emulator. It's Android-x86 Android 7 (Nougat).

unreal pilot
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x86 is a port, not far off from emulation. and it's not officially supported. that's what i'm saying.

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not that i'm trying to defend the developer, but the game is optimized for specific software on specific hardware. anything outside that range is almost guaranteed to have issues. It's the risk you run unfortunately.

tidal plaza
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I am fully aware of what it is. It's literally Android 7 for x86 devices. BUT THAT'S NOT WHAT IS CAUSING THE ISSUE!! It worked perfectly fine until the Unity update. This issue affected everyone, including those using Chromebooks (a legit device with legit software) and all emulators. SO... what caused the crash had nothing to do with the legitimacy of the system. The game has an issue caused by the Unity update where the game crashes when the base loads up initially.

mighty panther
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x86 = 32bit intel architecture (CISC)

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the only thing an emulator does is emulate the enviroment for the OS to run on

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Android is linux/bsd based, so should accept any hardware

tidal plaza
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yyeeeeeessss

river plover
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back working on another device

mighty panther
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you could even install it on your own PC as primary OS

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(if you had an install source)

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chromebooks are an example of that

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also it isn't the unity upgrade

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5.6.4 was abandoned quite a while ago

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the issue was that they probably forgot to support some architectures

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this oneplus issue is something completly different

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as it only affects them

tidal plaza
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It was the update that caused that crash, and they made an older apk available for folks to use until a fix was deployed. That was one, two updates ago. I asked what the update was, and I was told (by someone with a red name) that it was a Unity update.

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7.6 update, or the one right after. I forget exactly which one.

mighty panther
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anyone can find the apk's easily if you look

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we simply point you to one of the alternative sources in order to be able to rollback

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it you think thats the reason for you try 2525

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you mean where they went from 5.6.4p3 to 2018 engine ?

tidal plaza
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yeah.

mighty panther
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2525 works on bluestacks according to @native oyster

tidal plaza
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I was told that's what was causing the game to crash after it loaded up. AFter the "preparing" stage when the base loads for the first time.

mighty panther
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thats on first launch

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then after restart it should be fine

tidal plaza
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the one that was made available for that was 0.593.01864

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I'll try that 2525 version.

mighty panther
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1864 was the previous minimum required version, now it's 2525

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guess I'll update the 'previousAPK' link to be 2525 too

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done

tidal plaza
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mmmmmm. now it gets to the scopely logo screen and then just sits there. Could be messed up download. I downloaded it twice and both were corrupted. Downloaded it twice now and that's what's happening..... wheeeeeeeeeeeeeeeeeeeeeeeeeeee

magic horizon
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Not a bug per say, more that research takes effect to some degree when ship is away. There was still 134 left on the node as ss was made.

mighty panther
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@magic horizon known

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@tidal plaza the failure on first start is known, just restart the game afterwards

latent wind
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Sorry Bad Internet here.

native oyster
latent wind
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This Systems Not working. New Patch. New Update All the Same

onyx fox
subtle relic
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Hi, I put the game in English, restart, and the problem continues. I also deleted the APP, the location, and continues, I realized that it only happens to Apple's IOS operating systems.

native oyster
subtle relic
native oyster
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@onyx fox , Intente ir a preguntas frecuentes, debería haber algo de literatura sobre su dilema.

subtle relic
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@onyx fox tienes que ponerte en contacto con soporte, decir en que dique esta la nave con el problema, y en 24-48 horas te lo solucionan.

onyx fox
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@subtle relic @native oyster Gracias.

obsidian lake
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If you killed fed hostiles it doesn;t count towards your fed daily

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you need to kill kling/rom for the fed daily

sand prism
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*facepalm * my bad

obsidian lake
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maybe you get lucky with saladin drops no biggie ( unless you have it already )

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after getting saladin, hope for antares bp's !!

sand prism
obsidian lake
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Try to open 50 at a time for more luck!

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or at least 35 or so

sand prism
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cheers - i wondered if that was the case @obsidian lake

obsidian lake
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Yw and gl on them drops !!!

tulip cosmos
harsh cedar
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@obsidian lake is it a fact that the more you save up and open at once (be it chests, officer shards, etc.) increases the drop percentage?... or is that speculation?

plush epoch
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@tulip cosmos think the math might be a bit off, don't forget all % bonuses are added separately, no multiplication of it

wheat storm
polar rain
slow flax
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Display of ships in management view (still) don't always reflect their current status. In this case, the ship appears damaged but is not.

uneven quarry
plucky narwhal
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@uneven quarry message @mighty panther he will add u to our OnePlus channel

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This issue is impacting all OnePlus 6 and newer users

slow flax
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@plush epoch The math is correct. All bonuses are supposed to be factored in before indicating the mining rate in the bottom right corner. The NS doesn't include it's G3 bonus to this though but all the other ships usually have it nailed. Here is an easy to use spreadsheet formula that helps with determining how long mining should take given a specific rate. The current load is what you would enter if you already had rss mined so this would be subtracted from your goal.

plucky narwhal
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Misery loves company

opal tendon
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Just a question...is the BlueStacks bug fixed yet? Holding off on upgrading BlueStacks to latest version until I know it won't crash my game...Sorry if this has already been asked and answered several times.

plucky narwhal
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@uneven quarry PM him..he will need additional information

slow flax
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@opal tendon The current version does not crash on Bluestacks.

opal tendon
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@slow flax Great! So, I can update BlueStacks then Update STFC, correct?

slow flax
opal tendon
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Sweet! Thanks.

obsidian lake
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@harsh cedar some speculation based on various people saying that, if you open more at once you will get more lucky!

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once i open only 15 or so and i still got a ship bp, but i usually open more than 35 at once

harsh cedar
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@obsidian lake you're not the only person I've seen said that, plus you're a moderator, so I had to ask 🙂

obsidian lake
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Recently one 🙂

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but in the end my guess it;s rng, you can open 50 and not get a ship bp, or you can open 5 and get one

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Grinded 2 days for 1 cent bp to start building it, with no luck

harsh cedar
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@obsidian lake would you be able to ask up the chain to see if you can get a definitive answer to that theory?

obsidian lake
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I can ask, will pm you when i'll get an answer

harsh cedar
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@obsidian lake thanks, bud 🙂

tawdry walrus
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and I already open a ticket which had been closed by CS

mighty panther
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guten abend

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now how did I know you are german ? 🙂

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it's because german use comma's where others use dots

abstract bluff
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Anyone having trouble trying to relocate. Base. Error. Popping up

mighty panther
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ah, you probably tiered up in the background 🙂

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cycle your ships into docks, restart the game after each batch until the issue is fixed

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one of your ships got stuck and needs to finish tiering

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which can only be done when docked

abstract bluff
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This was happening since 12 am. Just started tiering up not 20 min. After several failed attempts to relocate even after. Backing out of game twice

native oyster
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your base probably entered a glitched state due to an attack on your base

mighty panther
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you cannot relocate when one of your ships is in repair/tier state

abstract bluff
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Yes got hit. 13 hours ago

mighty panther
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something new ?

native oyster
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no it's an old one

abstract bluff
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I decided to tier up 20 min ago. Been trying to relocate since last night

native oyster
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Stuck base
We’ve had a number of reports that the following could resolve your issues:

  1. Please arrange for another player to damage your base. (ships don’t have to be included)
  2. Completely repair the damaged base.
  3. This should update the ‘current state’ of your base, allowing you to move again.

**Some users have reported that it may require your base to be completely destroyed.
This is a work-around that you can choose to try or not. You may prefer to submit a ticket to C.S

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faq entry from 22nd Jun

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Anyone knows how to fix lvl 40 areas like Nekosa or Nibiq? the systems are red and bugged. Please dont tell me to go to faqs, because i already tried that and its not working

abstract bluff
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I finish tiering up the ship. Then see what happens. If it continues I'll let you know

native oyster
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@native oyster the only way we have found to workaround that issue is to set your device (not app) to english

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it is known and under investigation

faint nexus
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So which is it? Do I have to kill 15 or 20?

native oyster
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You killed 15 of the 20 needed

faint nexus
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But that’s not what it says

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It says defeat 15

native oyster
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Guess it's still 20 since it doesn't give rewards.. could be a typo

faint nexus
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Used to be 25 I get that it’s adjusted either is fine but they should match

native oyster
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I agree there... there's a lot of glitches with the new update... Guess this is another one

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I do have a bug to report tho.

The timer when mining with the NS on nodes larger than the cargo hold.
(Reason I know this is because our GMC general mining agreement in warp 40+ systems).
The timer indicates the time left until empty rather than the time left until full.. I had a full 20 min left according to the timer while my cargo was full. Can this be fixed please?

pale carbon
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Are today's Solo R&D events supposed to be only 8 hours? Rather than 24 like yesterday?

hazy dirge
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please fix the notifications, my station was attacked 8 times and lost up to 4mil resources that i spent weeks collecting for lvl23 and my vahk, didnt even get a warning that my shields were down and no notification for my station being under attack until i opened the game

turbid orbit
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I’m mining 2star raw gas and ore, and they are not showing up in my refinery.

marsh forge
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When is refinery going to be fixed since scoply nerfed it up 3 days ago nothing but common since then

autumn plank
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Trying to Look at warp40 System nibiq reproducibly crashes the app and slows down my whole iPad with it. Wtf?

tidal plaza
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@mighty panther Still no dice. Restating when it sits at a blank screen after first scopely logo doesn't let me in to even dl the rest of the game. Maybe when that is fixed... Ty for helping.

ancient owl
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Check that out..lol

native oyster
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It seems Hadley's warp speed only works if he's captain. Bug

unique perch
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In the Mission Red Jack it says to destroy his Interceptor but shows an Explorer class ship.

warm granite
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is there any plan to make the game compatible with Android Emulators (like Nox)?

native oyster
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@warm granite Currently BlueStacks runs on most machines, though you might have to tweak its settings.

warm granite
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i tried BS4 & Memu, while I was able to log in, they both had issues with LAG, a different galaxy view (Gridlines which made me sick) and that was if the game started at all

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forget about battling hostile, i ahd 3 seperate times when engaging: Time to atk from target window (7secs), timer on ship (1:34) and actual (3secs)

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at least with Nox i was able to play without much issue until the update

river jackal
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See Chang

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Anyone notice the prime officer research messes up all the numbers??

harsh cedar
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@warm granite if your CPU supports virtualization technologies, make sure they're enabled in the BIOS and give BlueStacks another shot.

tawdry nova
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bug report, ships useing mining captains with new mining speed increases works. however the countdown timers appear to be tiead to old mining principles, resulting in zero nodes with 5 mins left on the node.according to the countdown clocks. dont trust the clocks.

sharp grail
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New galaxy research done note the time above my ship in all cases and the timer on the node(at 💤 the node timer says 10.5 min remaining) for @everyone ‘s knowledge go with the timer your ship says not what the node says. This will prevent the node from being taken from you on 0.(also reporting this to scopely)

sharp grail
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The timers are inconsistent(this is probably a more obvious example)

runic geyser
compact dirge
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@runic geyser try putting them on a ship and then undocking

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Then look at the manage screen and see if they show correctly

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Also can you post your full Officer screen

knotty pasture
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Pre server upgrade/update....weapons upgrade cost was 270 rare ore for a tier 7 bortas upgrade. After server upgrade....same upgrades were 330 rare ore. Why did this change? @ivory vortex

compact dirge
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@knotty pasture there is an issue with the server costs and client costs. The cost will still be -270 but you will need the 330 still in order to purchase it

runic geyser
compact dirge
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I don’t think it’s by design, not sure what causes it tbh

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But while added to a ship you shouldn’t definitely see an increase

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Doesn’t seem to happen for everyone either

rare sapphire
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Is it a bug or a feature that mission hostiles (yellow npc)'s are treated as players. When it comes to officer abilities being triggered.

narrow saddle
slow flax
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Player base can't be attacked. Server 20 Yesop [S:1422239031 X:-287.2568 Y:212.3874] player Wldbil73. Hitting attack button results in ship hovering over base with no action. Restarted app and asked other players to try.

ruby badge
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Ship stuck in battlle

limber needle
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@ruby badge contact a <@&509691205798592532> with your player ID, and the ship that is stuck.

ruby badge
limber needle
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contact <@&509691205798592532>

ruby badge
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How do I do that

noble moss
limber needle
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contact one of these: @native oyster @placid radish @mighty panther @native oyster @compact dirge @noble moss

noble moss
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See above

limber needle
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ya that also works 😂

ruby badge
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I can get u on chat. How get them

noble moss
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How to contact support:

  • In game: Select your Profile, in the top left of your screen then Settings, then click on the blue 'HELP/FAQ' button, if you cannot find your answer there, mark it as unhelpful, and you will see the ability to contact support
ruby badge
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Thanks

noble moss
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You're welcome!

slow flax
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Opened a 2x chance premium recruit pack, and got 5 shards. How many shards come in 1 chance (roll) because I didn't expect to see an odd number here.

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The info description says 2x chance of rare Spock, but the window of chances shows 1x.

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Same with Alex Marcus in the Ultra Recruit window.

plucky narwhal
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Really missing out I guess

native osprey
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Is a login issue something we can report in here?

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Gyah, I must be losing my marbles ... can still be a login issue if your 4g data connection is flaky ... 😆

slow flax
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Is this right? Gas mining level 2 requires crystal mining level 3? Gas level 1 only required crystal level 1.

ruby badge
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How long does it take for support to unstuck a ship

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Unstick

native oyster
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Does anybody know, when the Intrepid bug will be solved?
Intrepid are so extrem underpowered that they lose easy fights against smaller and much lower ships.
It is a joke for all who put money here in this expensive ship 😡

obsidian lake
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There will be a ship balance coming soon™, plenty of ships need to be tune a bit

tardy holly
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Hello everyone who will read this I just want to let everyone know that a member of (actv) " the alliance". Has been baiting people whom have fairly attacked him opc, or just people he doesn't like by very carefully laying out a list of personal assaults, like for example myself, he insulted my wife and children! Then when you respond with anything that's colorful at all, he reports them to get banned!!! He used to go by artamisprime, not sure exacty what he's currently going by, (can't access my account) lol this guy is definitely a" bug" don't let yourself get deceived by him

obsidian lake
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Hello @tardy holly , you can make a ticket to support to report him : startrek-support@scopely.io and attach the screenshots with his insults. Also if you can't access your account you can make another ticket and ask support what happen to your account.

tardy holly
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Thank you so much!!!

native oyster
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Thanks Rhade, I hope the optimization is going soon, it is very annoying😏

azure crest
#

Hi, I haven’t received the improvements to daily goals others have received on my server. I’ve ensured the app was updated, restarted, and cleared localization cache.

uneven jay
#

@slow flax It's not that uncommon...

#

I have no idea why it's crystal -> gas -> ore and they aren't all in the same 'flat' hierarchy maybe after steel/trit/dil but that's another story

polar rain
#

hmm Galaxy R&D Solo Milestone has been reseted halfhour ago?

lavish silo
#

Completed USS Franklin Part 2 but never received the warp core reward so my Franklin is stuck at Tier 2 as I need that to tier

native oyster
#

@lavish silo In-game CS should be able to look into that for you. Instructions on how to contact them can be found in our #557163704383438850 channel.

marble dirge
#

Here's a weird one.... It's cheaper to upgrade my Northstar using my Note 8 than my TabS3. Same account.... Just different device
NOTE 8

native oyster
#

@marble dirge Your devices are on different versions of the game it seems.

marble dirge
#

No. Same version. Both are the latest available in the play store. Which is 15/8/2019 version 0.613.02749 - that was the first thing I checked

#

400k dil cheaper on the Note8 (give of take)

drifting iris
#

not sure why but three different players in my alliance noted turtles spawning right on top of them with zero chance to react in the last 24h. seems recently to have changed. this is unfortunate as it only builds frustration!

native oyster
#

turtles?

#

in space?

sage skiff
#

Shield Modification does not provide the advertised 30% increase after the first research.

Shield health for my Centurion increased 9k (10% of original shield health).

Just a heads up for folks pushing hard to get this research completed.

marble dirge
#

It's on the base amount

#

The 30% gets calculated from the tier1 brand new ship amount

#

All the calcs work off the base amount... Otherwise you get runaway numbers

uneven jay
#

Actually that's not true @marble dirge "base amount" increases as the ship levels up

#

however the 30% is additive to other researches/labs etc.

marble dirge
#

Arrr... Right. That makes sense. So number shown is the tier amount + all tech. And tech is calculated on tier amount.

uneven jay
#

at ops 28 for example it's 84% from the lab, 4000 (fixed value) from shield modulation research and another 50% from explorer shields research

#

so 30% on top of that will be more like 10% the total amount...

lavish silo
#

I found it under my materials page but still can't upgrade. I assume I need to be lvl 20 to upgrade tier 2 warp engines?

drifting iris
#

@native oyster due to their speed anything that spawns to kill you bounty hunters or trained fighters we give the term turtle

native oyster
#

lol, ok i get it now

autumn socket
#

@drifting iris ive had the same thing happens a lot

pseudo lintel
#

My base was attacked last night by this ship. My auto shield didn’t raise as the next attacked occurred within a minute. I had two ships , both stronger than this ship, docked and both were destroyed. I lost 30m tritanium in the attack. I want that replaced as well as the resources necessary to make repairs.

sage skiff
#

@marble dirge tracking on the Base Number. Base Shield Health for a new Centurion is 89k. Bonus was after refining was 9k, so the research gives you a little over 10% instead of 30%.

#

The increase on my current shield health was a little over 7%.

plucky narwhal
#

Base increase from what I read earlier

uneven jay
#

@sage skiff actually what you get on a new centurion/see in the shipyard already includes research so it's not 'base' anymore

sage skiff
#

Ok, cool. Thanks for the heads up.

slate sluice
#

Panic, Need to correct lvl 23 hostile harbingers daily. Print says kill 15 but app says ?/20. Which is correct?

plush epoch
#

@slate sluice 20

hearty latch
slate sluice
#

Thank you BTS

native oyster
#

This has probably been brought up already but what's the deal now where I attack something and the camera flies back to my ship, extremely annoying. <@&509691205798592532>

spiral lintel
#

Reports and scans are incorrect now shows no damage until you click the actual ship. Also doesn’t show how much health the base has like it did before the patch.

floral mirage
#

is it me or are the effects of the mining speeds not taking effect after lvl 1, just upgraded from lvl1 to 3 and see no difference in mining speed, ship was docked inbetween <@&509691205798592532> <@&509690795536941056>

#

new skills do not work as designed

#

try it gas miner 1 is not different to gas miner 3 nor is crystal miner 1 any different to crystal miner 3

#

skills do not work if trained so for now save rsss and use it elsewhere until scopely patch that

#

and ffs scopely please allow us access to a beta test server so we can find these bugs and tell you before you deploy to a live server

#

beta tests server can work like this, 1. on pre-deployment week put on beta server 2. take snapshot of all player accounts and use in beta server, deploy new build, players test and report bugs, fix said bugs then redploy patch 2.1 and let players test. if all documented bugs are fixed in your build then deploy to live server

drifting iris
#

you presume they have a desire to do more Q/A than ask internally "did you check the fixes we deployed to the test server?" "uh, um, yyyyeah, we tested, thumbs up, good to go!!"

harsh cedar
#

@native oyster didn't you get the memo? Attacking anything in this game is forbidden. They've changed the concept of this game to flying around in cool looking ships.

#

It's not PvP, nor PvP.... it's all about fashion at this point.

native oyster
#

Aahh

drifting iris
#

generally I would disagree, but ncc501c enterprise ship sure is a beauty!

stoic moon
#

Are you ever goign to fix teh delayed notifications for station attacks?!
Yes it's better, they arent 3 hours late anymore
But 15 minutes late is still 15 minute TOO LATE!

sullen helm
#

<@&509691205798592532> <@&509690795536941056>
On the subject of the Franklin and the Swarm. My Franklin is T9 L45 and using the Enterprise Crew, most of which are maxed. On any given run I consistently kill 25 L32 Swarm before Franklin destroyed and before doing any of the Galaxy Research.
Now my issue: I have been working on the Galaxy Research. Lets address the specific are dealing with the Franklin vs Swarm Research. I am currently 3/10 Swarm Weakpoints, 2/10 Swarm Targeting, 3/10 Swarm Jammer, 2/10 Swarm Fortification. Even with this research completed I can still only consistently kill 25 L32 Swarm on any given run.
I am sinking valuable rss/mats into a research tree that I can report is doing nothing. I gain none of the (*)% increases stated for any of the above listed research items. With the increases stated I should at the very least be gaining 1 more Swarm kill.
I believe the research tree is broken.

buoyant kindle
#

Trying to warp to Azati but when I hit set course I get a warning that the warp path is invalid 🤔

compact dirge
#

Restart and try again, but I dont think your Jellyfish would reach that anyways

buoyant kindle
#

I have, no joy. Scotty gives a warp bonus... Not working?

compact dirge
#

select your Talla and then select Azati it should show you what Warp Requirement of the system is from your current position

#

your Jelly has warp 27

plush epoch
#

@buoyant kindle it's working, jellyfish has a lower warp, remove him, and you'll see

buoyant kindle
#

Right I'll look at that

#

Thx

quartz patrol
buoyant kindle
#

Separately I don't seem to be able to get to unlock the path to Yarda. I have completed the available missions where I can get Dark Matter samples....I just finished one that I could have sworn had all the dark matter I needed but I am still one short... Am I missing something or a mission?

plush epoch
#

@buoyant kindle did you go to all systems in augment space?

austere horizon
#

Yeah, Kingo don't use Vemet 👀

buoyant kindle
plush epoch
#

Yes, you don't do that one until later, you'll have to do another mission, there are more

buoyant kindle
#

I visited all the systems that were unlocked, yes

plush epoch
#

What about the mission with the unknown rewards?

viscid shore
#

So are there any plans of fixing the crashing and stop responding issues that are happening when using Nox or Bluestacks? There was a roll back solution at one time, but this has since been taken away since the game now forces you to update, making the game unplayable.

buoyant kindle
#

👌

simple talon
#

<@&509691205798592532> new servey security research in galaxy tab does not work.
no protected caro space increase is recorded.

shadow valve
#

@sullen helm Now tell us something new...

novel skiff
#

mine worked.....envoy went from 10k to 12k

fresh birch
#

@simple talon Its applied the same as T'Pring. Base x (research + Tpring). My Horizon went from 12k to 14k without her, but with her only 32k from 30k

#

@floral mirage The mining for me effected the base rate. Base rate 3* was 300. All mining buffs etc are applied to this. I have more research in crystal than I do the other two and it shows like this in game. Look at them with a warship

hearty mortar
#

Does prime officers not affect the ns? I've tried with 5k healthy mining and the 9k with prime officers and I still average around 16k per hour

digital rain
#

Humm game not loading

azure crest
#

<@&509691205798592532> A little help here? In-game support has been less than useless. Sorry in advance for the screenshot spam.

fresh birch
#

Mine definitely changed, I wrote them all out before the update. What ops level?

azure crest
fresh birch
#

That last answer is certainly asinine though

azure crest
#

There. Sorry again for all the screenshots, but this has been more than aggravating. Five support agents and not a single answer to my question.

fresh birch
#

So, I'm ops 30. Mine definitely changed. I know from speaking to someone that was 31 that we were virtually identical

azure crest
#

@fresh birch Ops 31

fresh birch
#

Let me take this to a PM because its not a bug thing.

drifting iris
#

in the past scopely has adjusted e.g. vaults for a range of players not all. would not be out of character to do so with daily bits, not gratifying if so.

placid radish
#

I don’t think my goals changed. But my rewards did

fresh birch
#

My goals didnt change even though they said they were going to

hearty latch
#

@azure crest, your Daily Goals missions and rewards will vary depending on your game progress and level. As for your daily goals faction missions and rewards, it will vary depending on your faction reputation points.

I hope this clarifies your concern. Should you have any other game concerns, don't hesitate to contact me.

azure crest
#

Har har har

hearty latch
#

I'm just messing with you, man. What they should have checked was your version number on your device and compared it to a chart of the changes with a screenshot you provided them.

#

Of course it never went that way with their canned messages.

fading sand
modern surge
#

Nekosa and nibiq inaccesibles. Supports doesn’t give response. Any fix?

native oyster
#

@sage edge Try removing all your officers from your ship, saving and then putting them all back on again. I've heard that fixed it as times for some.

dire smelt
#

@sage edge only 1 officer can activate during combat, similar to KIRK .. you both got gorkon, but only 1 will activate???

#

This is like a station defence tactic, load your def ships with the base attack crews ... your defence stops their attack manouvers from activating??? This would be awesome and also funny

golden folio
#

When I picked the first daily, others return to old ☝️ !

compact dirge
#

Your second screenshot doesn’t show much

#

Hover over the Building or Research rewards

#

If you have many more hourly speed ups it should be fine

golden folio
#

@compact dirge only daily chests (5 boxes) are returning to old values

#

But if you restart the game, it’s fine again

#

For example, my 245 points chest dropped 65 lat to 30 lat back

lilac bear
#

When i use Kumari with Javaid as captain, Vella and another one, i get no skills activated

#

but the one i fight with have the same crew , he gets skills activated

lilac bear
#

we tryed this like 10 times

hearty latch
#

If you have the same officers, they don't activate on the same rounds.

lilac bear
#

Yes, mine should activate the next round

#

so when you see the teal there you should see skill start to activate

shell bay
#

I still only get the 248

unreal pilot
#

Having rouble with mining nodes becoming unselectable upon refresh. every time someone refreshes a zeroed node it remains unselectable until you restart the app. Very bad news when you have node sneakers lurking about.

compact dirge
#

Not had any issue, are you on WiFi? Any connection issues

compact dirge
#

Also do you know which server you are on and if anyone else is having similar problem on your server

glass pine
#

Priya node severe glitched node

#

@Kaution#65kau I am on server 93

shell bay
#

@compact dirge can please acknowledge my reported bug and check it out?

compact dirge
#

I’ve seen information about the Devotion researches not working as intended, it’s been passed on already I think

shell bay
#

@compact dirge thank you! It working but no beyond 1st level.

sleek fern
patent coral
unkempt sinew
#

What can be done to fix. I have logged on and off all day

native oyster
soft meadow
#

@unkempt sinew you been using Vemet you naughty boy?

night lichen
#

One of my envoys (ship C) will not dock when returning from mining. This is very annoying and time consuming. Can Scopley please fix this?

near pond
#

My power destroyed has remained very low 600k (past 3 months) this is nowhere near accurate. Tried reporting through game but the paperclip in upper right doesn't seem to function. I am not on any social media. How do I proceed in having this addressed?

native oyster
azure garnet
#

I'm having that problem to, I sent a ticket 4 days ago and I still can't move my base.😡

silver nova
halcyon void
#

If I am active in-game, I get about five minutes before I stop receiving Help requests. Swapping apps doesn’t help: I have to dump the app and reload—and there are all the Help requests. If I do nothing but Help and open free time-based chests, this bug does not occur. IPhone 8+, latest iOS. In-game handle: also Roawat.

glass tundra
#

K'bisch didn't increase mining rate for trit 😏

#

Maybe someone postet it already, or something similar

unreal pilot
#

Still no attack notifications either online or offline.

native oyster
#

How can it be that a 200kBase loses vs a 43k Envoy ???...and by the way, there were ships in the Base which were showing me a strength of 320k...
Cheats?

unreal pilot
#

according to the pic you posted there were no ships in base and your base hull was already depleted. that's how he won.

native oyster
#

That is actually not the case. All ships were in, the pic above is the first I have of the raid. I had more than 20 visits, but this is the initial report I have. I have more reports of yesterday before the raid... Because that looks so strange, I am posting it here

#

I would think that I might lost older reports in the archive, but as mentioned, there are older reports from other fights and the pic above was the initial report I have on the raid.

#

Again, how can a 43k Envoy WIN vs a 200k Base?

obsidian lake
#

That screenshot that you took shows that your base was cracked and the guy is looting you with his envoy

#

Observe the skull next to the depleted station hull

glass tundra
#

I think there are some logs get lost.. Happen to me 2 weeks ago. 25 logs but no "start logs"

#

You can write support, they can tell you how your base get cracked

obsidian lake
#

Yes there is an issue with missing logs, contact support to send you the full log detail, in game tap your profile > settings > help/faq button

rain dew
#

Game locks up, happens when changing screens occasionally but when it does you have to sign out of game and restart.

unkempt solstice
rotund oar
#

A NS? There’s a timing bug.

#

Seems to happen only with the NS

#

Looking at your ship at the bottom you think you’re ok and mining but to others you’re on a Zero node and get hit.

#

Which is part of the server16 RoE and causes a shitstorm of DMs.

compact dirge
#

NS has always had off timers due to the Health Bonus of the ship (special perk to mining rates based on health) I think

#

It could further be a problem. If you’ve done a mineral research from Galaxy Tab and havnt returned to station

green moss
#

So I'm being affected by the OnePlus bug. I'm running a 6T model A6013 (TMobile US variant). On oxygen os version 9.0.13 (Android 9 latest available update). I just tried side loading the 2525 build I saw referenced and I can get in but without a UI. Upon killing and restarting the game I get stuck at 76% loading. I have a ticket submitted but wanted to get into whatever channel will help keep me updated if possible. Thanks

rotund oar
#

Morning HBomb. Still having that issue?

gilded owl
#

Anyone have issues with being charged more than once for packs? No reply from support after the initial try.

pallid otter
#

The game has reset me back to the beginning. What the hell is going on

native oyster
#

@pallid otter Restart once or twice when the game finishes loading and it should sort itself out.

pallid otter
#

I've been doing it for the last 20mins. Nothing at the mean my shields are now down

native oyster
#

Clear the cache and try to launch the game from either the 'Game Center' (iOS) or 'Play Games' app (Android).

modest forge
#

Been having this issue only in Priya for about a week. Other players on gas nodes do not load.

native oyster
#

@modest forge Please report that to in-game CS as those issues are server specific so they can handle that faster.

modest forge
#

@native oyster Thanks and done.

random path
#

I have no heroic threat from beyond event. Restarted phone and app, still nothing. Left ticket with support, any ideas if i can try something else?

native oyster
#

Scroll up a little

random path
#

So bug is with other alliance mates not me, some of them have the heroic, one says it has disappeared now.

native oyster
#

Regarding Swarm Sundays, this features the regular Threat from Beyond event as it's to be a recurring event regardless of other ones that may be running as well, like the current Research oriented events for instance. Heroic versions are reserved for weeks dedicated to the Swarm.

tidal epoch
#

So there is no threat from beyond heroic today?

#

I was about to report to CS that it was not showing up for me based on the news post

shell bay
#

@native oyster I upgraded my Survey Security and there was no increase at all in my protected cargo.

native oyster
#

@shell bay Can you try docking your ship, undocking it and docking it again? It should apply 🤔

halcyon void
#

Today's monthly Mining Event description says there are mining-officer shards to be had, but tapping the the four level reward icons reveals no shards. I hope it's a visual bug and that I'll really get those shards, cuz I need em...

native oyster
#

Or did I grab the wrong one?

formal rock
#

Had an odd one last night. My 24 hour shield still had a half-hour or so to go when my base was attacked and beat. The docked B ship did not defend at all. I immediately popped another 24 hour shield (because I had been watching) and had a nice chat with the attacker (no hard feelings since he didn't lug away too much stuff). He said the base did not have a bubble. I said it did, because I had to deal with the dialogue box when I put up the 24 hour shield. We both wondered about my docked B ship because it showed up after the fight was over, like the captain had been in the bathroom and didn't want to trouble anybody. Wonder if the 24 hour shields have a 'fuzzy' tail end around the normal quest reset time. Not a biggie, just seemed weird.

bold narwhal
#

@ivory vortex <@&509690795536941056> I can upgrade other section31 characters but I cannot upgrade Harrison. When will we be able to upgrade harrison?

hearty latch
#

@shell bay @native oyster, I always find docking and swapping officers to change the ships power does the trick. Also works for officer abilities if they aren't working.

shell bay
#

Thanks I’ll try that

#

Any ideas in the Dark Space mission? Where or how do you get that one?

loud vortex
#

@pallid otter the game reset me as well for a fake tos bs

#

Made me quit the game for good

#

I even asked scopely why did they reset my account and they can't even tell me why

#

Some game huh makes me sick

hearty latch
loud vortex
#

Here is my rant about scopely. Scopely claims they want a relationship with the player community but they refuse to help anyone in need. I sat for 5 months straight on a resetted account and begged them to recover my account that I spent thousands on and scopely refuses to reinstate my account and I legitimately had proof it was mine. They claim it was part of tos breach but they can not tell what part of tos has been breached. I called them out on their lies and they got mad and refuses to reinstate my account at all infact they automatically close the ticket when they read it. Which pisses me off the most. I am tired of scopely and I officially quit this broken game.

#

So in any case if you can't be told what you're so called banned for then they need a reality check and quit banning innocent players when they didn't do nothing wrong.

#

Yes I am not a very happy customer i had quit and left my alliance in the dust for this load of horse crap

#

I'm done ranting. Enjoy the game ladies and gentlemen I apologise for the inconvenience

umbral scroll
#

Level 27 here. It looks like the chests at the top of my dailies went back to the old rewards. Those new ones were really nice, hopefully this can get fixed soon.

#

The lower rewards (upgrade a building, kill 25x L27 hostiles, etc) still have the new rewards with the higher amounts of rss.

#

I just tried clearing the localization, and now it shows the new rewards again.

#

So odd, but maybe not an actual problem.

unkempt solstice
#

Minor bug: doesn’t show complete when done in the Event card when exactly equal to top prize

unique geyser
#

Is there a channel for OnePlus users?

unreal nimbus
#

Anyone noticed the info button on ships in the attack, defense, health sections don’t work now?

acoustic reef
#

I bought the Prime-Crystal-Refining Package 8 days ago. Since then the output of uncommon and rare material is only half than before and also compared to gas and ore. If the probability to get uncommon/rare material per stapel stayed the same, there should be 50% more output in the long run - simple maths, 6. grade. However, since I bought it I did 16 refinings and the output is only half as much as I received before. What did I get for 109,99 €???

uneven jay
#

8 days is hardly 'long run', it's still an RNG.

#

you get 2 more drops each time you refine for your 109,99€

acoustic reef
#

16 refinings should at least show a tendency. Typical result of these refinings: 3 staples crystal give 4-6 Uncommon, 2 staples of ore and gas give 6-14 Uncommon. Once in a while one rare on all, quite seldom no uncommon at all.

shrewd python
#

Game crashes on 2018 iPad

opaque talon
#

Srv 139 is down again? @ivory vortex

floral mirage
#

yup 139 is down

dusky bloom
#

Can’t login, how long before it’s back up?

silk mango
#

<@&509691205798592532> Apparently Server 139 is down... again.

native oyster
#

@native oyster @opaque talon @floral mirage @silk mango Right now, still the case?

silk mango
#

@native oyster Yes, still the case.

native oyster
#

Alright will forward.

floral mirage
#

@native oyster yup still down

native oyster
#

Sending out messages internally. About all we can do for now. Stay tuned.

opaque talon
#

@native oyster, yep, still down

native oyster
#

Yeah, we're getting more and more on this. On it. 👍

silver river
#

@native oyster its a good job you have that excellent player support who will reimburse all those who lose their resources because of it....

native oyster
#

@silver river It's a good thing you got the bonus 'Advanced Humor' pack.

silver river
#

Cost me a fortune though @native oyster 🤑

#

If shield drops while game is down people might not be able to monitor the game for it coming back on and miss it. Not that I would dream of looking for SUN bases @native oyster 🤔

indigo venture
#

@native oyster yeah its awful for them 😈😈😈

silver river
#

Not when Good old Mr ZoomJr is first to get back on 😂

#

<@&509691205798592532> any more information on this server failure yet?

native oyster
#

@fresh prairie

silver river
native oyster
#

@silver river Nothing concrete yet.

dapper drum
#

Hi can anyone tell me how to contact support about possible hacking/ people getting peoples shields to drop. I would like to notify them of server 11 hal9000

native oyster
dapper drum
#

Thnx john i have notified them. I hope they adreess it soon this guy attacks me every day he is trying to extort me for money to get it to stop and now hes hacking me somehow

native oyster
#

@dapper drum That sounds very concerning, be sure to change your credentials wherever possible and add 2-step verification on all accounts you own!

dapper drum
#

Im not really technically inclined... I have changed my passwords and not really sure what 2 step verification is.
I just wanna play my game in some type of fairness...

silver river
#

@native oyster my sarcasm aside, what is the scopely policy on reimbursement for players losing their resources due to a server/game failure?

native oyster
#

@silver river I believe in general no reimbursements are being provided but you should always check with CS as it could depend on the specifics of your case. Unsure.

silver river
#

Wow is all I can say to that!

verbal plover
#

It's OK @silver river, you can always buy more packs

native oyster
#

Can t connect to game since 3 hours

silver river
#

@native oyster our server is down and they are “working on it” although I think they are out to lunch

steady zenith
#

You could play some real life during the downtime 👍

stiff island
#

@ivory vortex i have enough of this bug in the most important system for mine.

#

Only in ipad, no android

native oyster
graceful lava
#

I agree with gulliver above, except our alliance has noticed, completely aside from the new +1 refine bonus, all 3* refining has taken an abrupt decrease back to pre refining buff yields since the patch. yet there's nothing in notes about that being intentional.

supple vortex
#

@storm agreed

stiff island
#

Nothing. I’m level 33 since 11/2018, changed language on english, but nothing

#

I can’t mine in system warp 40 coz it is all red. Is it communism representing?

#

Support don’t give a damn about my problem

#

@ivory vortex you are my last resource

native oyster
#

@stiff island That's OS language, not game language mind you.

stiff island
#

I’m italian playing star trek in english coz there are unresolved bugs in officer details

#

I can’t restart my ipad pro in english just for a silly bug.

#

I gave 10000 € to scopely. I pretend they resolve my problem

#

I work on my ipad in italian and i play in english

stiff island
#

You are not sexy, you are oppressive

verbal plank
#

@stiff island and you're irrelevant

native oyster
#

@verbal plank Common problem when playing on multiple devices. What you've read is tracked per device, it's not stored online.

peak brook
#

Unable to log on to game for 2hours.

verbal plank
#

@native oyster ive read everythin on both devices

native oyster
#

Then it seems to have issues saving that information. Might be an app cleaner that's set too aggressive, deleting cache.

verbal plank
#

@native oyster i disabled the app cleaner for stfc unless i manually do it

dapper drum
#

@native oyster do you work for scopley or are you just a player?

stiff island
#

@native oyster you are an incompetent @ivory vortex please remove this user, he advice to change my os in english for solve a problem in star trek. I think he is a student and he doesn’t work in any big company like mine in CA.

native oyster
#

@dapper drum Only the CM's work for Scopely, I'm a volunteer / just a player.

stiff island
#

What level you are? 20?

reef plinth
#

any idea why augment space is still closed off for some of us in server 156 Europe?

dapper drum
#

Thanks

native oyster
#

@reef plinth Truth be told, this is the first time I hear of it. What do you mean by closed?

reef plinth
#

i have 24 and no other available missions for it at all, just nothing happened after that 24 :/

native oyster
#

@stiff island You can behave or you can get out.

stiff island
#

Or i can report you

reef plinth
#

i have gone through all missions up to the 3 factions hoping for more on it but i have found nothing

silver river
#

@native oyster aww you shielded...

stiff island
#

Ok reported

native oyster
#

@reef plinth Ah so you can't find all the missions to continue?

reef plinth
#

asked in my alliance as well and apparently it's a server issue on 156 where the last mission which leads to augment space just doesn't happen

native oyster
#

@reef plinth If that was the cause, I'd honestly of suspected the entire 156 server to be on discord with similar complaints. 🤔
What has CS stated on the matter?

reef plinth
#

told me to go to certain systems to find missions, those missions were long since done and all the systems they tell me to go i have been, those systems no longer have available missions as per the screenshots provided show as well

verbal plank
#

@reef plinth all the systems dont have missions left?

native oyster
#

@reef plinth The screenshot provided show a screen of your connection issue. 🤔

reef plinth
#

the systems with botany bay blueprints are done @verbal plank

verbal plank
#

@reef plinth have you built the dammed thing?

reef plinth
#

just for the server number

native oyster
#

Oh you're referring to screenshots sent to CS, my bad.

reef plinth
#

i can send the rest regarding that to yourself as well if needed?

#

yeah 🙂

native oyster
#

Sure, I'd be happy to take a look.

verbal plank
#

Hmmm... Weird

#

Mission retrofit is needed to unlock first part of aug space

#

But seeing as you alr have the bbay shldnt have a prob...

#

@native oyster any eords abt how I bought the MF and legionary bps and instead got back recruit tokens?

#

Amt deducted was 80 but i definitely presed the MF and Legionary 1 bp option

native oyster
#

Hmmm honestly not a clue on how you can click one thing and get another 🤔 Not something I've heard of before anyhow..

verbal plank
#

Rip that was 1.5M pars wasted...

#

Spent that much to reach final tier and get my 100 credits and there goes 80...

patent birch
#

Ships are way to slow my ships are taking way too long to get anywhere please help thank you JBscoply@ any one help?

#

Way to long to get anywhere

royal terrace
#

I'm wondering if anyone else is facing this issue:
Since the patch, I've been having a frequent issue where, when in a system and all is normal, I go to another task (collect 10 min. gift, check chat, switch to Galaxy view, etc) upon return to system all ship tags are missing and empty mining nodes cannot be tapped (GO only). Game restart is required. After days with Scopely support they closed the help ticket saying restart is the only quick fix! This makes the game unplayable for me as tags are needed to identify allies, friendlies, empty nodes without trying to tap each one or even mining since if empty I cannot tap it!
Any helpful advice is appreciated. I've uninstalled and reinstalled, turned off all background apps like Discord, given greater priority to STFC, connected to network with CAT-5 cable - all to no avail.
HELP!!!

obsidian lake
#

Are you playing on bluestacks? @royal terrace

#

Cause i'm experiencing same issue on bluestacks as you with no tags 😦

royal terrace
#

Yessir, Blustacks4

obsidian lake
#

What version of bluestacks are you using?

#

try to install an older version not the latest, try the 4.110 version ( this is what i use at work ) + latest google play version and it seems stable no more tag issues atm

royal terrace
#

OK. I'll give it a go

obsidian lake
#

GL and tag me if it work or not pls 🙂

reef plinth
#

i get that sometimes on mobile as well, not a lot but it does happen from time to time

obsidian lake
#

What type of phone do you have? @reef plinth and is it updated?

indigo venture
#

I cant work out why i cant move my base. No repairing, all ships home and repaired. But each time i try to move inget this window

reef plinth
#

Android, always updated, not a major issue for me though, i just open up chests and it goes away

indigo venture
#

—no repairing happening in base—

#

@vocal crystal any chance u can help me?

tepid flame
verbal plank
torpid warren
#

Replicator rebate text is wrong

#

Nevermind

twilit grail
#

@ivory vortex please have them fix having the game restart on it own after the last update

hot steppe
#

Playing on Server 156 Europe and can't continue on Augment quest chain to unlock area. Seems to be a server issue concerning the server general Chat!

plush epoch
#

2 of the same event 😃

royal swift
#

What’s the deal. All ships are home and nothing is being repaired

verbal plank
#

@royal swift it happens get sb to ping your station with a realta

latent kernel
#

Mine showing empty on screen and when clicked just shows loading circle nothing else in Davidul? checked for updates and relauched game but still same issue

red tide
#

<@&509691205798592532> @ivory vortex hello. been a while. stepped back from teh game slightly, but came back, excited about the galaxy tree! fantastic! however, i think there could be an issue with calculations. i wanted to bring this to your attention.

#

obviously my cargo isn't full, the node isn't empty, but the timer is off..... this may not be a huge issue. i've sat on that node undisturbed for over 3.5 hours. so maybe it's just a small slight percentage calcualted over time... but there is a problme with the math there somehwere.

compact dirge
#

@red tide has the ship returned to station since you researched the Crystal buff ?

#

The timer will be off when ship hasn’t got the upgrade from the research by docking

red tide
#

@compact dirge yes sir. i haven't done a crystal upgrade in the last couple of days. this is the first time i've sat on a node long enough to notice lol ps, congrats on your mod status! long strides from our talks we used to have lol

native oyster
#

"Threat from beyond" event missing.... any idea? <@&509691205798592532> @ivory vortex

#

@native oyster Will arrive when current events have completed.

#

@native oyster it's daily and I had completed yesterday, now it's not restarted

#

@native oyster Check our in-game billboard, that was for Swarm Sunday 🙂

#

Is slowly withering away being unable to play the game on my chromebook

opal lance
#

Last few missions (op 27 ones based ones) gets stuck on retrieving. So missing whatever trying to tell me about the mission. Restarting means miss the whole story.

small sigil
simple talon
slow flax
#

Level 26 swarms counts as hostiles of level 30+ in the "Support of the Empire" mission.

tacit igloo
#

Good Day. I have researched 6/10 Emergency Defenses in the new Galaxy tree. I was attacked today and did not see any noticeable difference with the stations defenses between rounds 1 and 2. Is this something that has been identified as an issue or am I not seeing what the research does in the battle reports?

spiral lintel
#

Yarda one of the 3 nodes is broken 👍🏻

rotund geyser
#

I lost Kirk and uhura from my inventory when switching out officers

dusty basalt
#

I got to level 22 and was provided the mission “choosing sides”. Never made a selection which team as I was on a plane with poor WiFi. After landing, the game made a choice by itself. How can you correct this bug as choose romulans and I’m negative 200k with them whole friendly federation? Obviously I want to pick federation. Can’t enter romulan space without being blown up. Holding off playing the game until I hear back.

silver nova
#

@dusty basalt You cant go back, but it doesnt really matter. Faction rep will determine what your dailies are. Keep going Fed if you want. Its really crowded though.

dusty basalt
#

Cheap: I actually wanted to pick Klingons as I been working on 6 levels to become more friendly. I’m upset that the system did let let me choose. What options I have?

#

@silver nova

silver nova
#

Nothing wrong with going dual faction. Its actually better that way. Keep killing Roms and Klingon dailies will open along with Fed. @dusty basalt

#

For further help, please go to #🤝-help-each-other

dusty basalt
#

@silver nova my question was not answered. It’s a choice level and I want to make a choice. The system made a choice for me of which I don’t want. How do you correct the bug? I’m ok with federation or Klingon. Not romulan.

silver nova
#

I answered your question. You cant go back. But it doesnt really matter. Faction rep determines your dailies. Some players are friendly with all 3 at this point

#

Loss of signal isnt really a bug, but you can try sending a ticket to CS

native oyster
#

@dusty basalt Choosing sides gives 100 faction points, you're negative 200k so it is an insignificant difference.

dusty basalt
#

@silver nova loss of signal was not the issue... actaully place phone in airplane mode. The fact that the game picked for me is the issue when I didn’t. Hence why im reporting the bug. Sounds like you guys didn’t know about it nor have a fix or work around?

#

@native oyster just 100? Litterly one hundred points where im At negative 100+k? If that is a case, does not matter. But I was told this open other missions for me within the fraction. Not true?

timber musk
silver nova
#

@dusty basalt I see what youre saying. When you lost signal the mission didnt reset. It chose Rom for you. Maybe a bug... maybe working as intended.
Rom not a bad way to go. Id skip Lego and save for Cent.

unreal pilot
#

@ivory vortex <@&509691205798592532> not sure if this one has been mentioned, but every time your miner gets killed on a node, that node becomes permanently unselectable until you restart the app.

dusty basalt
#

@silver nova Lego and cent? Or your making a joke? 😉

bitter ledge
#

Got raided today. Was in game online active. Screen flashed red after 8th pass. No notifications of first crack or anything. When user changed to second attacker I got the notif and shielded

verbal plank
noble moss
#

I see it too.

#

Cleared cache and.... List is back. But delayed (?) credit.

noble moss
#

My universal translator is broken. But I passed along to the dev team for review.

coarse hawk
#

Got hit on a node in Thama while playing (envoy w T’pring, Stonn, & Scotty on bridge) had 2+ hours left on peace shield. Repaired ship quickly and sent Vahlkas, Envoy, and Kumari to warp in next to node. Checked peace shield and resolved myself to scrapping those last 2 hrs and 9 minutes just to take a node back. PM other player on node, and he is ok to give the node back. The only combat has been my Envoy getting killed to start everything. Look again and my peace shield is gone. I’m undefended completely. Scopely response is that their logs don’t show my shield dropping. Peace shields dropping happens not uncommonly and the response is a shrug and a paraphrased “our system shows nothing wrong.”

silver nova
cerulean lodge
#

Hi, I wanted to report this anomaly in the time of repair of the ships.
Before starting the repair, the calculated time is less than after starting the repair.

gaunt sequoia
#

Hi,
Right now there are 2 bugs that IMHO need to be prioritized. One of them can be real, real party breaker.

So first one, the worse one. Sometimes if you press somewhere to send ship there, game sometimes picks other system in which you was looking around before. So for example, with my clan we are looking for raids, i send my kumari lets say to kilington system, lets just say loialiy but becouse someone posted another raid candidate that I looked to see his level, docked ships and loot in lets say Mapic in federation space, my kumari even if Im pressing in that Loaiy system, mt kumari decides to go to Mapic. So i dont have kumari for good 15 mins of round trip. And this can get EXTREMLY annoying, it can break your raids, its general big pain in the butt. Its real dealbreaker.

Another annoyance, is ship upgrade misscalculation. Im wasting tokens to make game allow me to upgrade ship and than "yeah I didnt need 20% of that.. 2 tokens absolutely wasted, becouse why keep ress at base when its better off tokenized..... Annoying bug.

Please prioritize these bugs, as they have real impact on game and they can break gameplay and distrupt progression.

Peace ✌

native oyster
#

I'm a level 21 why can't I assign officers?

obsidian lake
#

@native oyster can you make a screenshot of the ship ?

uneven jay
#

didn't they just "expire"?

#

I'm on Android and I don't see it anymore

native oyster
#

The system missing the mission defeat glocon... I can't complete the mission, in the missions panel, find button does not locate the ship. HELP!

austere monolith
#

Please turn off the auto-warp if I send two ships to the same node.

lilac bear
#

I might be wrong, i don't know how. have the trit and dilitium prices gone up ?

plush epoch
#

@lilac bear back to before the last patch, pure trit, and pure dil are applied after the upgrade, so you still need all the rss, very annoying

lilac bear
#

ok, thx

#

Might i ask why suddenly the battle rapport shows up?

unborn bone
reef plinth
#

After 7 tickets... And logging it with the mods here, still this is the response we get?

native oyster
#

@reef plinth
Instead of showing the response from CS, you're showing your response to theirs?

**Kevin's message: **16:37
**What else message: **17:22
**Your message: **17:27

Anyhow, this will require a server-wide fix.
Like I've said via PM, this is now with the developers.
I never said that this will be taken up by CS as it'd be mad to fix this per player.

That the issue with your server is not acknowledged by CS yet, is because it's been less than a day since I even got it recognized for you at all.
Not that this shouldn't of been the case sooner but given the months passed before anyone decided to try and get this escalated,
I'd of expected a bit more time from you before complaining here to be honest - these things just take time you see.

And yes, you did send me this via PM as well and I responded that I needed a day without moderating here to catch up on some work and kindly requested you to be patient until I had spare time or to contact another moderator if it were urgent.
Again, a bit disappointed that for all my efforts yesterday - the hours spent - this is the response I get.

I got to continue with my work, it's looking to become a late evening.
Please be patient for a little while longer.

reef plinth
#

@native oyster a mere acknowledgement from their support would suffice, this is in absolutely no way or form connected to the service you delivered which was thanked for, but i find it hard to believe that almost 24 hours later it has not been mentioned to the customer support team that it is something being looked it.

I fail to see where "this is the response i get" falls in with me getting impatient with the support giving people an utter run around and straight up saying "you clearly are not doing what you are supposed to in order to get it" 7 tickets later and the only reaponse one gets is a lazy "yeah you must be stupid" auto generated response... I mean really? Anyone in their right mind would flip..

#

And as for the messages posted above those are the mesaages, after asking the same questions over and over, as semt to yourself asking what is being done due to an issue. The messages got posted in wrong order is all

#

But in regards to it beinf 24 hours, this was brought up to yourself by me and a few other yesterday because over a month ago this was brought to scopely support by other people who have thus far been blatantly ignored.

native oyster
#

That’s from 8 days ago

#

I have a month old one

#

From the customer service

#

For Server 156 Europe

#

Scopely should be more respectful to the victims

#

Because they can hire lawyers and sue Scopely EU branch based in Ireland

drifting iris
#

Is it just me or should there be some way for free to play players to aqcuire and refine 4* materials?

native oyster
#

We have top players who already spent more than 15,000 euro on 4 faction ships each without access to the Augments

#

Imagine if there is an Augment DATA mining next week on the server 156 Europe

#

And they cannot participate

#

Hiring some lawyer- a piece of cake for them

exotic phoenix
#

Why does the targets not appear on missions.

native oyster
#

@reef plinth
I am sad to see you're still intent on continuing this conversation regardless of my pleas.

You say you're seeking mere acknowledgement from support - yet this you've been provided.
I've extended you a promise that this was acknowledged by staff and that a ticket has been launched internally to the developers.

I did not realize you wanted me to ensure that all staff to be immediately attended to the facts.
Scopely is a large company as a whole and it's simply unreasonable to expect such things within such a short amount of time.
That you find this hard to believe may be the case but I'm not sure what I could say or do to make you believe either given my word holds no value to you.

And yet I do feel legitimately upset myself that my efforts and my word was not enough to satisfy your frustrations for longer than this.
Because again, just two days ago did I get the first glimpse of the scope of this issue.

And I invested considerable time investigating it. I invited everyone to send me a PM. I even encouraged everyone to share my invite as such where ever possible.

So yes, the clock starts now. Not months ago and there's nothing I can change about that. Nobody can.
There are issues that will even be taking priority over yours as they're even more severe.

#

@native oyster You didn't send him the same things you did me. Our prime purpose here is to moderate the chat.
We're not support. We're not trained to support. We're just regular people doing this on the side for fun.
I'm sorry that Phil hasn't been able to get this resolved for you but he leads a far busier life than I and it's not like we have Customer Support staff on this channel to quickly forward issues to.
We make mistakes, we forget things and sometimes, like myself at first - we severely underestimate the severity of an issue.

For you to threaten Scopely with legal prosecution because you're not provided special care, is not something I'd of expected from you either.

#

@native oyster @reef plinth
As for the both of you, I've made it quite clear that my intent has been to assist you in any and every way possible.
I've already invested considerable time into this the past 2 days and regardless of my pleas to you that I needed a day off from moderating,
you both show complete disregard to what I need and feel.

I'm extremely disappointed in your selfish and entitled behavior knowing full well that great steps have been taken.
If you choose to continue as such, please don't expect any further assistance from us.

🖖

unkempt solstice
#

Any way to stop event notifications like this, but still get notifications like your base attacked and miners zeroing a node? This is spam for me.

native oyster
#

@native oyster it’s not a threat but a clear intent by the top players- legal case vs Scopely Ireland and the Prime Customer Service

#

I had my issues resolved-all other players have not. Hence that’s what they will do if there is an Augment event and they don’t have the access due to an unresolved problem over a month old system error issue due to the gross negligence of the customer service and the developers.Court discovery files of course will sort this out - who did what when and where. Again not me, but the very upset players of my server.

#

We do not blame you - John personally

#

None of us do

#

We post this here - so Scopely can see for themselves

plush epoch
#

Just a lot of bugs

fervent kernel
#

I’d like to report all the bugs... thanks.

native oyster
#

@reef plinth Please refrain from swearing.

@native oyster And you had told me this via PM as well and in turn, I told you that staff has been made aware.
So in continuing to share this here, it no longer serves the purpose of to inform. It becomes more hostile, such as to incite.
Again, less than 24 hours since acknowledgement and multiple pleas from myself to allow more time to pass for things to get resolved but a complete disregard to these facts.

I'm afraid myself commenting on this serves no further purpose, words and truths are twisted such as the one removed just now which you 'liked' all the same.
Thanks for the interactions lads, I'll leave you to it now from here on out.
🖖

#

@native oyster Thank you for your efforts, John. Scopely does read this channel despite delegating the job of moderating to to awesome community liaison volunteers such as yourself. This server is still Discord channel is still under Scopely’s control and monitoring. One word from <@&509690795536941056> @ivory vortex and this issue would have been resolved. I’m sure he reads everything here. Now he will for sure

#

🖖

reef plinth
#

sincerest apologies for raising a massive server wide bug and causing an up rise and hurt emotions... i'll leave it to @native oyster to do so going forward ( a less entitled human being ) ✌

fervent kernel
#

Thanks for all the info and effort.

#

I have had every bug I have reported here addressed in one way shape or form. I have had players offer effective workarounds and for that I am grateful. Even when I have reported old bugs- well known to others- I was addressed professionally and not just told to read the chapters of reports. For that I am extremely grateful.

#

Nothing sucks more than dropping a couple hundred $ on a game and have it not work as predicted immediately afterward. This forum has helped a ton. Just knowing that there are others out there and you are not the only one having issues.

#

Therapeutic....

slate zinc
#

No push notifications again! Had my shield run out, had my base attacked and RSS drained again and now lost a mine because no push notification to say mine was empty! Seriously guys sort it out.

shadow valve
#

@slate zinc On what OS do you play??

slate zinc
#

Android. This has become an issue since Saturday.

shadow valve
#

What version of Android?

#

Did you do an update just before Saturday?

slate zinc
#

Android version 9

#

No updates recently.

shadow valve
#

Did you turn battery optimisation OFF for the game??

slate zinc
#

No buddy. No changes have been made to the phone.

shadow valve
#

But is battery optimisation turned off

#

That's notification not optimisation

slate zinc
#

Yes it is turned off.

shadow valve
#

Hmmm, do you exit the game, or do you place it in the background??

#

Because if i exit the game through the game menu, notifications are spotty, but if i push the game to the background, i get evey notification, and even in time.

#

Can we please have the "cargobay full" message at the top of the screen removed, it's annoying, totally unnecessary and it blocks chat, and my ability to access chat.
When I'm killing hostiles, i kill so many so fast, that sometimes it takes almost 5 minutes waiting to let all those cargobay messages go by, and all that time chat is blocked.
For just killing ONE hostile i get that annoying message SEVEN times.
So imagine when i kill 50 in fast succession. That would be about THREE HUNDRED AND FIFTY times.

#

And Yes, i consider this a bug, a huge one.

silver nova
#

@shadow valve Full cargo notification almost always causes others to be blocked. Reset required. May be cause of so many "missing" notifications?

dapper robin
native oyster
#

As I was completing my dailies, I realized that I wasn't getting all of the rewards. For example, I completed the Splunker daily and was supposed to receive the rewards, which included 3* survey parts. I got the credit for completing it, but no survey parts. I restarted the game, but it still doesn't show it. It's been happening for a few days and with a few other daily tasks as well.

native oyster
#

Priya never shows any ships or hostiles when I view the system. This has been ongoing for weeks. Mining timers and warp timers are wrong. This has been "fixed" a thousand times. Notifications aren't always firing. Auto shield doesn't always work on the first hit. Mining nodes are still broken. Every single update breaks something. It gets old...

tacit igloo
#

Good Day, I inquired yesterday at about 3:00 PM PST about the possibility of Emergency Defenses from the Galaxy Research tree not working right. Is this a known issue or am I not able to see the difference in the battle reports?

manic fjord
#

12h04m and 12h10m started at the same time... and now more than one hour difference? why?!

broken yoke
#

I am on IPad. The game suddenly bugged. I cannot restart even after reloading from AppStore. The loading stops at 20% . Can someone help?

drifting iris
#

I have not had issues on iOS when I used it there briefly, but on android there is app data and app cache and if the above issue was on android I'd recommend deleting both .. not sure if you have that knob on iOS .. easy to un-install and re-install the game though

broken yoke
#

In the past I removed the app and downloaded again and problem was fixed but this time no way

shrewd python
#

Nice look for my Horizon

sand prism
#

76% bug fixed yet?

#

@placid dagger

#

@opal crypt

sand prism
#

no fix?

digital light
#

No it's not fixed @The one and only steve#5373

#

And likely not to be fixed anytime soon...

All we've heard is "We're working on it"

sand prism
#

😦

sand prism
#

how will you fix it?

digital light
#

I can't fix it. Hehe....

quick spoke
#

I’ve somehow lost my dual faction status. My federation status is half way to consort which is normal but my romulan status suddenly went from friendly to negative 4K to neutral. Has anyone seen this?

sand prism
#

@digital light ...why fix when it's "working as intended? 😛 "

unkempt tulip
#

Some nodes showing as empty cannot be occupied...

vapid fulcrum
#

I tried to contact customer support in app with a question about device compatibility but have been given no real answer just a we will contact you someday. I’m using an IPhone 6 with IOS 12.1 the app crashes on me constantly. If I’m raiding or anything where there is a lot going on it may crash within 1-2 mins. Over and over. All I asked them was if there just isn’t enough Ram with this device. And please no Android comments. If it doesn’t crash on its own I have to reset because things stop showing up. Might get 3-4 mins before app crashes. It wasn’t so bad before but I’m sure the updates in the last few months are probably the cause. Has anyone had this problem or know if the iPhone 6 isn’t able to work with this game anymore. Thanks

sudden pulsar
#

Well this annoys me to report. But after about 6 months of sirious gaming, the alliance helps have been broken all the time. You get max about 15 helps, then they stop. You need to restart app. Could scopely find a solution to this already?

jade thorn
verbal plover
#

Any workaround available for ships getting stuck in combat? getting tired of losing my ships to faction interceptors when I cant move..

obsidian lake
#

Try to move another ship

#

that fixes it instead of restarting all the time

verbal plover
#

ok, will give it a shot.

lime karma
#

Ships stuck, my entire base is stuck in enemy hive. cannot relocate :p

obsidian lake
#

For that issue @lime karma , remove all ships from your base then ask for someone to hit your base

#

after that you can relocate

lime karma
#

There is a candidate waiting, might ask for a ship with smaller cargo hold :p

obsidian lake
#

Not 100% sure it will work, or your base needs to be cracked for the bug to go away

#

if the fortunate ship doesn;t work ask for your base to pop open 🙂

lime karma
#

Thx

obsidian lake
#

yw and gl!

plush epoch
#

@jade thorn it's the energy weapon damage, which tbh if your spock is strong enough, then you'd actually want the +x% to energy damage

finite plume
plush epoch
#

@finite plume working as intended, spock can't make new shields pop up out of thin air

old tree
#

Can’t move station. Ships all docked & station isn’t damaged.

obsidian lake
#

@old tree remove all ships from station and ask for someone to attack your base, it should fix it

uneven jay
#

@plush epoch actually he can, @finite plume you should see that shield is back the next round or so

plush epoch
#

Really?? I've never seen that happen when I use spock @uneven jay

jade thorn
#

@plush epoch spock? Kirk maybe?

finite plume
#

@uneven jay in each round after shield was depleted, shield has zero point.

digital light
#

@sand prism Ha! I'm picking up what yer laying down.

native oyster
#

Good afternoon, the game is plagued with bugs. My base has been blocked after an attack. Do you know how to fix it? Thank you.

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@native oyster Hey there, what do you mean with blocked?

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You might be able to find a resolution in our #557163704383438850 channel if you're unable to move, if that's what you meant.

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I can't move the base, it tells me that what I want to do is not allowed. The base is repaired, with shields and the ships repaired inside.

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Tanks

celest maple
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Where can I report that my station got hit while I had a shield up?

native oyster
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@celest maple You can find out how to contact customer service by visiting our #557163704383438850 channel. 🙂

sly iron
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OK, I have one: The game repeatedly stalls on lower-end Android Phones. I use an LG Stylo 4 (T-Mobile US variant) that has 2GB of RAM and 32GB of storage. There are times when the game sompletely freezes for 30+ seconds at a time. All screens. All modes. Typing in chat is nearly impossible at times either because the keyboard takes 15 seconds to appear or there is a VERY long lag between pressing a key on the keyboard and it appearing in the text window. Exiting the app and reentering it usually does not fix it. In fact, I know I'm in an "memory starvatin" condition because of how long the launcher takes to redraw after I exit the app. This thing uses more memory than Facebook, and that's saying a LOT.

bold compass
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It appears that the ns mining rate does not take into account the prime officer boost. Anyone else seen this? It also doesn’t seem to take into account any other type of bonus e.g academy bonus or health bonus from officer abilities.

cedar tapir
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Just have a problem with my missions. Have to kill some yellow enemies but can‘t find them and the click on localize (german: orten) brings me to the right system but there is no yellow enemy. Anyone else having this problem? @scopely @everyone

old tree
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@obsidian lake thx worked

pliant reef
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<@&509691205798592532> can urll give me some advice on how to fix this issue

native oyster
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@pliant reef What's the issue?

pliant reef
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My guy has tried on multiple devices but still same problem

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Check ss

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Second mssg from t top

native oyster
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Oh it's written in one of the messages. I thought there was something with the chat itself. 😅 My bad!

pliant reef
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Nw

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I have already got him to try t usual tricks

native oyster
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So every time he attacks a ship, he gets the pop-up saying "Are you sure you want to quit?" ?

pliant reef
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Clear local cache, restart app, reinstall

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He gets t mssg about u are not connected and need to restart

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Then u have to click t “quit” button and the app restarts

native oyster
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That's very peculiar but it'll be hard to get this issue escalated via proxy.
Please relay to him to take screenshots of this issue happening and to send these to in-game customer support.

pliant reef
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he already has and has gotten an answer “we are working on it” but nothing has changed over t past week

native oyster
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I'm afraid a week isn't a whole lot of time and there are issues that might take priority over this as well.
There's not much we can do about that here to change that. 😕

pliant reef
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Ik

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What I’m asking for is wether there is anyway to do a quick fix(like how urll have various ways to overcome other bugs)

unkempt solstice
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Unable to attach photos to Support ticket. Notice in the 2nd photo there is no confirm button for iPhone running iOS 13 BETA? Restarting the app gets you back to the 3rd photo. What’s the link again for the website support? I did not receive the reward above (notice my current shards is 6x, but the event we won 7x.

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@native oyster see above please

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It says “Reward received” (green bar), but that is impossible because I only have 6x Mitch shards, and the event gives 7x

native oyster
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@unkempt solstice The alternative methods for contacting CS can be found in our #557163704383438850 channel, they should be able to investigate your issue with the Mitch shards.

As for your issue with photos, you mention you're running on a BETA version of iOS? I can imagine there being issues if that's the case but that'd be up to iOS to resolve as the program that allows you to pick images is written and controlled by them.

unkempt solstice
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Thanks John. I’ll check out the #faq channel. Hopefully whatever is wrong in iOS 13 will be fixed from my bug report before it is in general release.

native oyster
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Sure thing. 👍

supple orchid
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Every time I cold-start the game, all sorts of things get the "New" badge. All my officers, missions and "news" particularly. No progress lost, but it's a bit annoying to have to go through and clear everything so I can see what's "actually" new during play. (Android, OnePlus 6T, Pie - stock install)

plush epoch
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@strong thorn those are estimates, it's probably Below 12k, just rounded up

glacial plume
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Why is the game freeze and I have to restart it loss caughting a raider because of this problem. This is bull shit. I am tired of playing this game with all these problems.

uneven jay
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@plush epoch it's always rounded down

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@strong thorn the 50% is not on 12K, it's on 10K (exact number is 10200 I think)

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Research is additive to that

blissful gate
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Today I went into romulan space and found that I went from being a neighbor to untrustworthy what happened to all the points I earned?

wispy flint
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S:830770182 X:-619 Y:-232] node in Voss doesn't appear to be working. Have landed on node several times but miner still Zzz and not mining. Another teammate had same issue

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Even my Talla was not mining and other players would land on node with me. Som much for reaching my dailies.

brisk hawk
runic moth
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The systems in which I have mining ships do not load

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I already restarted the game and uninstalled and nothing just empty nodes appear and my ship alone

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[S: 1133522720]

quick spoke
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has any experienced where their Faction has suddenly dropped from friendly to untrustworthy out of no where. I didnt do any missions either

cunning atlas
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Has anyone else had issues with Arix plasma backlash not causing burning. Ive done at least 60 battles with hostiles and not a single burn. It triggers on the energy hits, but i have never seen it cause burning in the logs.

hearty latch
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@strong thorn, did you research Survey Security +20% protected cargo increase? That would have increased you base protected cargo, so as @uneven jay said, the 50% increase is from the base.

celest vale
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Hadley officer ability not working. Getting same xp without him as I do with him.

clever saddle
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@cedar tapir have an team mate with same issue. Devs have no fix but ticket raised.

round snow
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I’m getting the msg that a ship is repairing when I try to tier up but there is no ship repairing.

round snow
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Mystery solved. 😏

hearty latch
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You get the same message if you already have a ship tiering up in the background.

round snow
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Found it. Had one I needed to collect on.

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But forgot about.

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Thanks

native oyster
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There are errors between spanish and english languages. For example in spanish Hadley has his warp speed increase as officer ability but it's as captain. In english the descriptions are right. So perhaps better in english

radiant wing
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Im getting a bug for the mission to unlock augment space and getting the botany bay... Can somebody please help...

safe gorge
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you want #🤝-help-each-other

obsidian haven
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Kill 15 lvl23 hostile. But I got to kill 20 instead hmmmmmmm!!!

opaque thistle
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Hi. I have a bug sharing address inside the game using the bottom for it. If I’m sharing the address of a mine. The. Output is a link. But if I share any other position instead of a link it generates the numbers of the coordinates. And obviously is a pain in the ......

timber musk
obsidian lake
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restart the game it will update with the new ones

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it;s just a visual bug, even if you don;t restart you will receive the new increased dailies

timber musk
torpid warren
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86% or 30% bonus?

little nexus
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[S:186798495 X:-563 Y:404] node is not working.

magic horizon
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@torpid warren 30% is base stats of the ship from making it. 86% is what your actual effective number is based your current ship level.

twin helm
obsidian lake
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Restart the game, that usually fix it

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If not try a clear localization

twin helm
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I have done both

obsidian lake
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hmm Try to reinstall the game then

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had the same issue some time ago, a restart fixed it for me

deft ridge
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Hey I reinstalled a couple of days ago, when I select a mission to see the object, it takes me to the location as it should but then won't show me the objective. I'd say it applies to about 40% of my availabile missions

cedar tapir
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@deft ridge same problem to me but with about 99% of the missions I am invited to kill a yellow ship

strong thorn
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@uneven jay ok but the skill says 50% on the protected cargo otherwise it would have to say it is on the original without the research ... it is just confusing... for me 50% on 12k is 18k

uneven jay
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@strong thorn it's scopely math

short wadi
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So Scopely can you explain how 4 times in the past week I have put up a 24 hour shield and some one from another alliance can come in 4 ours in and bring it down and raid my station of resources. the action always seems to occur in the wee hours of the morning between 2 and 4 in the morning. What are you doing about the bug that is allowing this? I know I am not the only one that this has happened to and greatly affects the desire to keep playing the game.

lime fern
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One of my ships has been stuck in battle for almost 10 minutes.

compact dirge
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Move another ship @lime fern

lime fern
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Tried that. Tried clearing localization. Battling with another ship

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So far still stuck

compact dirge
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Is Vemet it’s Captain and did you attack a station with it and blow up?

lime fern
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No. I was blowing up ships for the event.

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I had a disconnect and couldn't log back in for a few mins

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When I did get back in. The ship was stuck

compact dirge
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That’s a new one, is it still stuck? I’d suggest making a ticket to CS if you havnt

unborn bone
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Seriously, when are they going to fix the notifications on this game?? No notification of peace shield expiring, or of being attacked 14 times, before on the 15th attack, I get the notification saying I have 10mins till my shield runs out. By the time of the notification I had already lost over 5mil in res

zealous skiff
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couldn't log on had 2 uninstall/reinstall game lost all rss due 2 being raided scopely refuses 2 restore lost rss so quitting game

dire night
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Anyone working on the Defeat 10 hostile in Huebr mission? Had this mission for months and there are never hostiles in that system.

hearty latch
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@short wadi, the rumor is that if you put up a 1 or 3 day shield up and you mine in your current home system, or at all, they can kill your miner and your shield may drop.

short wadi
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@Sztoid Yeah that is what I am hearing and that is what seems to be happening and I know that Scopely hs to be aware of the situation and they need fix the hack or bug or whatever it is that is allowing them to do that . Problem was all my ships were in and I wasn't mining and it was hours after I pulled them all in and put up the shield so it means if you mine at all you are able to be affected by the bug/hack

lime fern
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@compact dirge Yep still stuck. Ticket submitted.

royal terrace
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A 3* gas node has gone dead at [S:830770182 x:-164 y:-732] on server US14

wide holly
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I am trying to mine g3 gas Voss X-561-465 but the node is not responding. I move off the node and go back on but it shows my ship sleeping. The node is not occupied , it shows over 3K gas

dusty anchor
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Anyone an idea why my Faction dailies went up out of the blue? No change in level nor reputation. (Consort Kling - lv26)

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Went from kill 30->31 (10 ships) and 31->33. Mining also increased. Both ones.

jovial eagle
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Fix the refinery it still gives jack sh** when doing max refine with primes activated. Wake up Scopely. This is pathetic.

pseudo lintel
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It says this node is empty but I have to attack someone I can’t see in order to get it. What’s up?

sand prism
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clear localization data?

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it looks empty too

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something looks a bit 💩

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could you accidently park your horizon on it? @pseudo lintel )

tepid flame
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@dusty anchor what is current faction rep number. The dailies jump up 1/2 way to the next rep lvl. Since your consort, if you hit 1200000 you’ll jump as that is 1/2 way.

sand prism
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@unkempt sinew .... get someone to attack your ships

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@unkempt sinew look for someone on your game GC or someone from your alliance

unkempt sinew
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Ahh ok. Also i dont know how to delete my post

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Is there an admin here

sand prism
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keep chatting

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@unkempt sinew you can do it yourself

unkempt sinew
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I got my ship back

sand prism
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re: deleting post

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i'll try and help

unkempt sinew
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Got it i was tapping the wronf spot

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Thanks steve

sand prism
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@unkempt sinew 👍

tidal finch
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I keep on having my game crash and than it gets stuck on 20%. I then have to delete app and reinstall. Sometimes I have to do that 2-4 times to get back in. This has been happening since last night. I am on a apple iPad Air 2 and iPhone 6C ( it is happening on both and even when phone is not connected to router)

native oyster
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Level 26 romulan bombers are at 2 million strength. Was this done on purpose?

stuck bluff
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You're bug fix for being locked in battle mode didn't work for shit. Need to fix it. Also my pm chat has not worked properly for months. Still waiting on that fix. Quit counting your money and fix the shit right

sand prism
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cleared localization data?

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move another ship and try an attack?

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if not get someone to attack your stuck ship

hearty latch
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@native oyster, are you sure you didn't venture into the Separatist space? What system?

native oyster
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I was in Castino

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Romulan space

hearty latch
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Yeah, that's actually a Separatist system.

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The fighters are Klingon.

weak scaffold
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Server 131, a G3 ore mine has been removed from the Rator system. Anyone on other servers have this too?

azure ridge
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Daylies romu after servercrash, i had 4 different hunting task, 2 normal and 2 new stronger. Now i have onle the strong tasks? Fraktionstanding did not change