#👾-bug-reporting

1 messages · Page 339 of 1

gusty oyster
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Their logic escapes me. Thanks for the note on that. They are wrong, but customers are never right here . 😜

unkempt solstice
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Cleared localization, hard restarted app already.

solemn forum
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Same here

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@unkempt solstice

green moth
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Same

plush epoch
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@gusty oyster did you switch out your ships?

raven geyser
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Game is shorting me rewards.

lapis kindle
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how do those screenshots show that?

sharp oyster
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If I complete the remaining tasks I am still 5 points short of getting the last crate.

lapis kindle
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what faction dailies do you have @sharp oyster

unkempt solstice
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I suspect he doesn’t have one yet and why he is falling short.

sharp oyster
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I dont have a faction daily yet.

lapis kindle
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get faction dailies

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preferably 2 factions worth

jagged elk
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Please fix the private chats. Since forever, messages disappear frequently and rarely reappear. I know the list of higher priority problems is quite long. But this one is getting old too.

keen hollow
jagged elk
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I give up

lilac stump
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Notifications bug NOT fixed. 12 minute delay last time cost me about 4 million rss. Support won’t do squat about it and even acknowledged the bug is not fixed despite all the repeated news postings that it is. This game is crap...

willow hamlet
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I am still waiting on a fix for the 10 minutes shield bug.. lost millions in less than 5 minutes since there was no auto shield

tough junco
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Ever notice how all their replies say "no worries" lol

silver tundra
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Feels more like they are saying to get lost.

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"I understand you are frustrated".. like ..who cares what support feels?

fierce lagoon
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That’s support from India

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Stupid thing is I did get resources replaced by support one time despite these idiots saying only in game people could do that. It’s all a crock.

native oyster
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Is there any news on a fix for the base relocation bug? I’ve been stuck in the same system for 5 days now.

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@native oyster We've had several reports that the following will resolve your issues:
1) Please arrange for another player to destroy your base completely. ( Ships don't have to be included )
2) Then completely repair it.
3) This should update the 'current state' of your base, allowing you to move again.

royal hawk
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What!? You need to get your base destroyed to get rid of a bug?

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I just received push notifications of a station raid which happened more than a day ago.

native oyster
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It's a work-around that you yourself can choose to do or not. Of course you're still free to submit a ticket to CS.
If you'd like, I can send you information on how to do that.

granite hornet
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I am having trouble relocating my base at the moment it says it's the condition of my base but I don't have anything wrong with it any suggestions?

native oyster
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@granite hornet Suggestions are above your post. 😉

granite hornet
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I am only going to say this once, you guys suck.

cerulean jasper
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Modules upgrades giving Zero attack

autumn socket
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@keen hollow galaxy showing in alliance

acoustic wind
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Hello, Is there any progress on repairing the "floating in battle" state? It is quite annoying, when you are unable to move after a battle (showing that you are still in it), then you are exposed to other attackers - enemy hostiles or players.

native oyster
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Good morning for some reason I currently can't move my starbase at all. After an attack on my starbase, there seems to be no damage to it after I shielded up. I can not move to any other locations. What is wrong now within the game!

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@native oyster We've had several reports that the following will resolve your issues:
1) Please arrange for another player to destroy your base completely. ( Ships don't have to be included )
2) Then completely repair it.
3) This should update the 'current state' of your base, allowing you to move again.
** A user has reported that repairing a partially damaged base fixed the issue for him also but there's just 1 report of this.

It's a work-around that you yourself can choose to do or not. Of course you're still free to submit a ticket to CS.
If you'd like, I can send you information on how to do that.

little anvil
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@plush epoch. Thank you for the detailed explanation. I looked at the 3* ship research and see the description where the 10 parts come from the grade 3 research
Much appreciated

unborn bone
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@gusty oyster support told me defence platforms don't count towards power creep even though they count towards building and station events. Apparently this was done deliberately. They even asked me to tell people about this

fair canopy
native oyster
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@fair canopy Forwarded, thank you 👍

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@jagged pecan @torn gazelle @fair canopy Please PM me your PlayerID's regarding the display issue. If anyone else has the same thing, please PM PlayerID as well. 👍

serene coyote
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@native oyster the points awarded for lvl17 separatist is only 1 point instead of 5

native oyster
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@serene coyote I've heard there was a difference with the pop-up and the actual value awarded. Can you check your event screen?

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You should have gotten the appropriate points.

serene coyote
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OK will do

native oyster
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👍

serene coyote
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@native oyster it's seems I get actual points not what is displayed

native oyster
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Alright - That's a relief.

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As klingon how do you get romulan credits? And I'm not paying 100s $ /€.

unborn bone
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Normally from romulan missions

native oyster
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Removed for your privacy, saved internally. Thank you! 👍

torn gazelle
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@plz note that the alliance chat is also emptied sometimes when i get the issue

gentle lichen
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All day yesterday and the day before when I have been raiding a station my envoys seem to glitch and enter the battle state but do not actually record a Battle report and gain no resources and take no damage. If I switch the envoy out for a warship I can continue to raid however the cargo capacity difference makes raids that should take at most 10 minutes are now taking an hour to complete if the raid even is completed before the owner of the station returns and puts a sheild up. And late last night I had the same issue except after raiding with warships after having to switch out my envoys the same glitch happened to my warships. It’s very frustrating when i spend resources on repairing my ships after breaking a base open and not getting any return out of the raid. I’ve wasted all my tritanium and dilithium in my desperation to try to get them stocked before this event because of this glitch. 😔

haughty trail
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@native oyster
My ships are taking the long way round they never pass through Galorndon Core, is this a bug or something to do with game play?

sonic kestrel
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So the issue of not being able to move my base is to have my base cracked? Then repair?

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@gentle lichen. It may be due to the RSS protection limit of the base. Were you getting full loads prior to this? Usually I have found that as I deplete the RSS the closer it gets to the protected limit, I will experience the same thing you described.

native oyster
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@haughty trail I believe that's a bug? I'll ask around. 👍

hidden marsh
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Is it a bug that current event seems to be operating on some servers but not others?

native oyster
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@hidden marsh It's a roll-out that has taken more time than expected. We still believe firmly it should arrive to all servers within the next couple of hours.

hidden marsh
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Thanks for answering.

native oyster
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Sure thing. 😄 👍

haughty trail
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@native oyster cheers 🥂 John

subtle halo
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@native oyster

native oyster
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@subtle halo You were meant to exchange those in the Event Store.

subtle halo
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Yes how it’s locked out

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@native oyster

native oyster
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You can't anymore. The store was meant to close over a month ago I believe but was extended to ensure people could exchange their tokens.

subtle halo
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🤷🏼‍♂️

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So how do I claim the 150k credits? Was under the impression these would just exchange up never happened

native oyster
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You were able to exchange them for the duration of the event; you were able to exchange your tokens within the store for the credits.
It got extended for over a month for provide everyone with the opportunity. I don't believe there was any information provided that this would happen automatically for players upon the store closing.
I'm not sure where you got that impression from.

subtle halo
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Sensible thing to do

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I’ll leave it never mind

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Makes no sense putting them in inventory if can’t use might as well remove

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Must have missed the in game announcement about this like many

native oyster
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What happened to the D4 sale?

arctic night
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Good morning, I had purchased the father's day officer pack on the last day it was offered, and almost at the last second. My account was charged but I didn't receive the pack. I submitted a ticket 2 days ago and haven't had any response.

naive blade
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They give you a sorry but cant do nothing. I lost resources I paid for to their glitches. If their system shows it was bought and recieved ur outa luck. But blast mail them I usually get a response within 48 hrs

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Mine neither better be some good rewards

native oyster
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The roll-out has taken more time than expected. We still believe firmly it should arrive to all servers within the next couple of hours.

arctic night
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I'll just report it as a fraud on Google Play and get my money back... thanks though

native oyster
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@arctic night Support can be contacted through various means.

In-Game:
1) Select your commander's badge in the top-left corner of your screen.
2) Select 'Settings'.
3) Select 'Help/FAQ'.
4) Select 'Lost Progress & Contacting Support'.
5) Select 'Contacting Support & Reporting Bugs'.
That article will describe the neccesary details and remaining steps for you in order to create a ticket.

Web-browser:
https://scopely.helpshift.com/a/star-trek-fleet-command/?p=web&contact=1

E-mail:
startrek-support@scopely.io

Note:
Response times can be up to 5 business days, not including weekends or holidays.

subtle halo
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5 days 😂😂😂😂😂😂😂

native oyster
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Can be up to 😂😂😂😂😂😂😂

tulip sigil
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They domt respond.. Been 4 days so far still can't get them.fed champ only gived 20 pts

floral mirage
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@ivory vortex hadley's survey trainer bonus doesnt actually work

marsh forge
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Why is the event still not up on US servers this is simple stuff

dense ridge
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Me too, can not move my base ... what does it do, do you have a solution? how long to solve the problem? because I want to play

native oyster
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@dense ridge We've had several reports that the following will resolve your issues:
1) Please arrange for another player to destroy your base completely. ( Ships don't have to be included )
2) Then completely repair it.
3) This should update the 'current state' of your base, allowing you to move again.
** A user has reported that repairing a partially damaged base fixed the issue for him also but there's just 1 report of this.

It's a work-around that you yourself can choose to do or not. Of course you're still free to submit a ticket to CS.
If you'd like, I can send you information on how to do that.

naive nest
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@native oyster hab Dir den Server Link geschickt

gentle lichen
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@sonic kestrel no it's not rss protection limit on level 19 base with over 5 m parsteel, 3m titanium, and 1 m dilithium remaining and when you hit you get zero! ***Important to note that when this glitch happens as I noted above there is no damage taken by my envoys at all. Not even sheild damage. No Battle report because the battle didn't happen. The battle looks like it happens but in actuality never did. *****

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Even when you hit RSS protection limit you still get a tiny amount of RSS per hit and you still take damage to your ship on every hit. I have used empty abandoned bases to level up my ships as they give maximum ship XP.

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Is there not a scopely employee supposed to respond to these messages or have I wasted my time posting here??

native oyster
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Sorry, it's prime time. Also, there's not a Customer Support on neither the Discord nor Reddit platforms.
I'll grab the contact information for you, hang on.

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@gentle lichen Support can be contacted through various means.

In-Game:
1) Select your commander's badge in the top-left corner of your screen.
2) Select 'Settings'.
3) Select 'Help/FAQ'.
4) Select 'Lost Progress & Contacting Support'.
5) Select 'Contacting Support & Reporting Bugs'.
That article will describe the neccesary details and remaining steps for you in order to create a ticket.

Web-browser:
https://scopely.helpshift.com/a/star-trek-fleet-command/?p=web&contact=1

E-mail:
startrek-support@scopely.io

Note:
Response times can be up to 5 business days, not including weekends or holidays.

gentle lichen
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Is there a fix for this glitch? Have you heard of this happening to other players? I've had many players on the us server tell me this happens to them but didn't really believe it until it happened to me.

native oyster
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@gentle lichen
There's currently no known solution to this issue.

What you're referring to is the 'ship cargo bug' or 'envoy bug' as it's more commonly known.
This requires of the attacker that they can fill their entire cargo for the attack to continue.
When you can no longer attack it with envoys, you can use fortunates and other lower cargo ships until they stop working as well.

This is not an issue that can be fixed manually on a per player basis - but will require an actual client update or server-side patch instead.
It seems random as for which bases are affected but could be a research/building-bug or combination of the two that is at fault.
This still requires further investigation and therefor more information is being gathered.

Please send any evidence to @harsh bough - 🐮's making a case to present to Scopely to show that this is an exceedingly growing problem.

gentle lichen
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Ok I'm not sure how to collect said evidence? Only a video of gameplay would truly show the bug in action and I don't know how to do that

sonic kestrel
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@gentle lichen does your ship go invisible? I've had the same thing happen to me and I just attributed it, wrongly evidently, to an RSS issue.

gentle lichen
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Thank you for the support information

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@sonic kestrel no

native oyster
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Screenshots are valuable too; any information you may provide is really. Target base, ships, system, level, ops. Whatever you're willing to provide.

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And you're welcome. 😄 👍

gentle lichen
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@sonic kestrel I've had my ship go invisible on numerous occasions and I don't believe it's related to this bug

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Even when. Attacking hostiles

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On to another topic why hasn't the separatist event started on the us server yet?

native oyster
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EU should have all the events, restarting the app should fix it. US is slowly rolling out.

drifting iris
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So the us rollout will start the timers at 0 or will we have lost some time already?

native oyster
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I've asked if there will be an extension for the US; but they're busy pushing the events to the servers first.

tight blade
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@drifting iris you can count on only have an hour to do the first block

drifting iris
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just to be clear, with the late rollout, and the suggestion of a client app restart, should we be restarting our apps every 5min in hopes to see the events or will they automagically just appear?

native oyster
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Honestly, I'd just keep an eye on Discord mainly and restart every 30min to be sure.

naive blade
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Scopely can mess with the paremeters and there is nothing we can do. Record the evedince and stick it to them. I have ecounter several factors in which my expirements are repeatable.. But support only wants to remote, and judge by their viewpoint. Bugs that are said to be fixed months ago I can still reproduce........

native oyster
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@drifting iris US: ETA 1-2 hours

naive blade
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There is overlays of ships and bases THAT stick through numerous systems. . warp clocks display faulty warp time for envoy. Ship b in my case

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Restarts and local clear seem to have no effect

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Half zoom to ship and bases fail to load/ display identity

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The old fix of reloading system that used to work. Fails

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Weekend crashes like clockwork.

drifting iris
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not doing the right thing by awesomesauce ppl like hivemind creators so now we are left without hivemind I believe trumps your list.

naive blade
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@drifting iris I felt the hive loss too.

vivid willow
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This is a joke right? 75K gas refines to only 78 common refined?...this is my 3rd round of sending 3 batches, G3 gas. This time the menu states 3 chests opened but the menu only shows one chest. The prior two rounds the menu states 3 chests opened, but showed only two chests. I’ll also open a customer service ticket.

tulip sigil
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Yea rewards per 1750 so I should open 42 chests

vivid willow
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I’ve been getting 3 chests just like the pop up states. This “glitch” started after the mining event.

native oyster
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@drifting iris

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** * Ahem * **

Everyone, as all of you are aware - today hasn't gone as smooth as it should've.
To combat this, us moderators have tried to obtain answers to your questions as much as possible.
Which granted, hasn't been much.

That more than anything else, makes it hard for me to break the following news to you:
The ETA I've been providing you has been extended by an unknown amount.

We're expecting to receive a notification when the events are about to go live.
In turn, I'll no longer attempt to forward your questions internally regarding the current situation and request your patience for Panic's return.

My humblest and sincerest apologies to each and everyone of you.

drifting iris
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@native oyster .. transparency is good, even though the news is not. Thanks for giving us what you can. 😉

native oyster
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Sure thing. 👍

slow flax
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Base in server 20 at [S:1184282738 X:-216.6387 Y:378.0569] can't be attacked. Displays Zevis-like bug. No attack animation, no combat, nothing.

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Attempting the attack while own base is shielded causes the shield to drop even though no attack was executed.

neon moss
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Still getting rss raised while under vault limit!

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When will this be fixed?

jolly edge
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@vivid willow @tulip sigil that rewards per x is misleading. Each “batch” gives two rolls where each roll has a chance of one of the rewards indicated. The cost scales up massively in return for a few more rolls. Also with the rewards displayed all rolls with the same type of reward are combined into one total so all 6 of your rolls in the screenshot gave common refined gas and together they totalled 78 units of gas. I have gone back to single batch only because the extra cost isn’t worth the rewards.

vivid willow
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@jolly edge Dang. I’ve must have been on a good roll then because I’ve been seeing three individual chests shown every time I kicked off 3 batches. Not three chests thrown into one chest/amount in the pop up notification.

jolly edge
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I got that data I think from the recent developer AMA.

olive ravine
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I just completed the Prime Protection research, spent $20 for the materials to complete it, and it made zero change to my base protected resource levels, not the +100% it promises.

jolly edge
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I agree that the per x should be removed

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@olive ravine have you force quit the app and opened it again. Sometimes the game doesn’t update the numbers immediately. Also remember it will be 100% of base protection level so not 100% on top of the total you had before (other research benefits etc). Also how are you checking your total protection level? (For my interest as I can’t remember where I have seen the total)

olive ravine
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I am checking in the rss tooltips, at top right of screen. I did clear resources, restarted, then shut down completely and restarted again. No change. Not just "less than 100%", ZERO CHANGE. Displayed protection levels are EXACTLY what they were before completing the research.

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Sry, i meant cleared localization

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Anyway, all other calcuculations are factored into the tooltip numbers, so this should be too, if it worked at all.

jolly edge
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@olive ravine isn’t that spot showing storage capacity not protection. I can’t see protected level in that view which is what prime protection research would impact.

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Let me know if I have misunderstood where you are looking.

charred ridge
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I bought the june elite package 2 times but it only letting me redeem 1 time

woven flower
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Is that ok? On t1 all gave 0% and on t2 is the same

native oyster
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Anyone else getting a strange error of " The warp path you selected is invalid" when attempting to travel from P'Jem, my ship gets stuck there when ever I try to discover Tau Ceti from P'Jem. The warp line for P'Jem is white so I assume ship has the warp range (26) but when I set course I get the error

charred ridge
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Now my may elite tokens have disappeared along with missing the extra june elite tokens

naive blade
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So the act of war is supposes to be daily for 7 days.. But my timer is 1 day 12 hours. So the extension actually limits me now I think.. I maxed my solo event quickly. Will it be reset in less than 24hrs or will I have to wait excess @ivory vortex <@&509691205798592532>

light field
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<@&509691205798592532> I have been having a 10 to 15 second lag whenever I try to do anything is this normal or are the servers just busy tonight

patent birch
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I Complaining I have probably 10 or 15 missions open and can't finish them because the fighters that I'm sent to kill our so high strength that mine are between 400 and 500k the one's they send me to kill between 1,200 and 2,300 how am I suppose to finish these?@@scoply.com, @JD.SCOPLY

raven geyser
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Game is cheating me,do something about it please,as you can see I've did all 3 of the station upgrades to 19 but only got 1 of the rewards.

trim socket
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fix the wrong warp times pff dead horizon grrr

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forgot to switch warp officers..

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thats a workaround

mighty panther
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@raven geyser astronautics studio ain't part of that

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I think only OPS and Ship Yard matter

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click on 'Upgrade Buildings' as seen on your last shot for details

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up to level 19 is easy, getting from 19 to 20 however, ain't

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good luck on that 😉

naive blade
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And after 20? Lol

mighty panther
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20-22 (I wouldn't know further as I am 22) is easier then getting from 19 to 20

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19->20 requires (300 I think) uncommon g2 crystal

naive blade
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Ahh ive been worried about the uncommon whew

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G2 ore for mine

quartz timber
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weird...

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should be showing +5 for 17 elite...

latent tide
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Base got wiped out without a 10 minute bubble and no notification. Not the first time this has happened either. Lost 8M par 1M trit and 250k dil

hybrid ember
quartz timber
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did you get attacked before then?

latent tide
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Nope

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I literally put my phone down. Went pee came back and was on fb. There was no initial notification that I had been attacked. When i got a notification it showed I had been getting attacked less than 10 minutes. Guy must've hit me right after I got up to got to the bathroom. But there was no notification and no bubble

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Isn't the first time its happened to me either. Been taken down for millions before the same way. If there isnt a fix I'm probably done. It takes a lot to amass that much rss to just have them stripped with no heads up. Especially after I just got offline. And was back in 10 minutes

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I've never even used discord before this but ai downloaded it because I'm that done with this.

jagged elk
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@latent tide Screen shot your battle log and file a ticket. You likely won’t see reimbursement but it informs development where to focus their efforts.
I just had a similar occurrence where auto bubble didn’t pop until second attack. Support was able to look at logs and confirm what happened.
Also, I never rely on notifications because frankly they have never worked right. So I obsessively shield. Even when I just have to pee.

latent tide
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Its was less than 10 min. If I have to not sleep or go to a bathroom to play I just won't play. Its absurd. And I dunno how to file a ticket. If they won't fix whats taken I'll just delete and never use a scopely game again. More time and money efficient. Worth the investment to not olay their games if they can priduce a reliable product. Already leaning that way as is.

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Can't produce*

jagged elk
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To file a ticket, go into your player profile, settings, help/faq.
On my iPhone there’s a contact us link upper right.
On other devices you have to go into one of the help topics and in lower left where it says “was this helpful” click no.
I have always strategically shielded anytime I am not actively playing, and many times during game play for tactical reasons. Never been raided.

lean quest
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@latent tide this happened to me 3 weeks ago and I never got anything back. They admitted the bug in notifications and battle log but said they could not do anything to reimburse me as that would cause an imbalance in the game

latent tide
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I shield all of the time. When I shouldnt be able to get cleaned out in the 5 minutes it takes to go pee

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Only reason my shield was down was because my last one expured and I was doing bat'leth event

reef ginkgo
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My ship stuck in another base. I forgot to change vemet. Can somebody helps me

quartz timber
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dear scopely why "pipe" is a swear word?

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and damned and also many words that are in bible or being told in the school for 7y olds 🔡

keen hollow
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Poof. Vanished at a spawn point.

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<@&509691205798592532>

mighty panther
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the captain of that ship gave up and issued a selfdestruct

keen hollow
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And denied me the points for event

mighty panther
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and as you see in the battle report, it's burning, so the flames ate the leftovers

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although, flames in space...

keen hollow
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Happened a few times last event. Support tried to convince me another player must’ve finished it off. This time I have pictures. No other players anywhere in site

mighty panther
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did you present it to them ?

keen hollow
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Yes. I can’t wait to hear what they say this time.

mighty panther
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I could guess somethin in the lines of: getting forwarded, valuable input, being worked on, sorry

keen hollow
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Sounds about right

mighty panther
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at least there is consistency in that 😛

keen hollow
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I saw three elite hostiles warp last night

mighty panther
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where did you buy those truffels ? 😛

keen hollow
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Lol

native oyster
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i heard someone day bosses that have been damaged dissapear after 5mins if not attacked again, unconfirmed, is it possible this may have happened?

vivid bronze
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They do sometimes disappear when they hit a spawn point, instead of bouncing off the border. Not sure about damaged ones, but undamaged ones can reappear, instantly, at a different spawn point. If you were heading to them on an attack, your ship screams across the system to continue the attack.

unborn bone
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@latent tide same thing happened to me twice in a week, all they said was we know it's a bug, working on a fix but won't reimburse you as the Res is still in game and would create an imbalance. Bet if we were really big spenders we would get Res back

dusky cobalt
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Keep getting stuck in battle for as long as a minute sometimes. Started with the new event. It's happened intermittently on average of about may 1 out of 20 battles if I had to guesstimate

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Obviously not ideal when in hostile faction territories and you have 2+ hours repair time!!!!!

hearty latch
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Why am I only getting 1 point for level 17 Separatist when it says I should be getting 5 points?

static storm
native oyster
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@hearty latch You're getting 5 points, the pop-up is wrong. Check your total in the event page.

past moat
half grotto
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How has this guy got the north star when you aren't supposed to be able to get it at level 15

trim socket
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the shown cost of ships upgrade are completely wrong i guess it doesnt take research into account? had to spent a 1M trit token to get enough trit but now im left with 1.9M trit

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i have pure tritanium 5 and federation ship structure 2

void phoenix
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I see this problem many times

naive blade
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Some seperatist cannot be attacked

tulip sigil
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@hearty latch u get 1 point for hostile kill you dont see the 5

fast citrus
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Hey scopley I know you are probably busy but is there anyway you can get my dang ship out of combat on a base.......thanks

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@whoEverCanFixThisCrap

hearty latch
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@tulip sigil, I haven't had time to confirm yet I was actually getting 5 as John suggested. You should get 1 point for hostiles, but I was killing level 17 Separatist, so it should have been 5.

tulip sigil
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No I get 6 points

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I get 501 for bosses

naive blade
#

<@&509691205798592532> typo maybe ha which is it

#

I cant use batleth token for g2 anymore since I lvled to 20 just 👍

#

And the point system seems to be off..maybe idk such a pain as a consumer everything. But the time did sync as a plus.

quasi ridge
#

Help!!! I cannot get the app to work on iPad!!!

restive osprey
eternal compass
forest nacelle
#

My station haven’t been able to move for a week now. Anyone else getting this? Scopeley support are about as useful as a chocolate teapot. No eta on a fix, no idea when it will be looked at, really just clueless. Basically really bad communication, every time I get a message telling me nothing they close the ticket and I have to start again with another random.

native oyster
#

@forest nacelle We've had several reports that the following will resolve your issues:
1) Please arrange for another player to destroy your base completely. ( Ships don't have to be included )
2) Then completely repair it.
3) This should update the 'current state' of your base, allowing you to move again.
** A user has reported that repairing a partially damaged base fixed the issue for him also but there's just 1 report of this.

It's a work-around that you yourself can choose to do or not. Of course you're still free to submit a ticket to CS.
If you'd like, I can send you information on how to do that.

jagged elk
#

@quasi ridge I gave up trying to run this game on anything but my XS Max. The iPad Air 2 just chokes on it.

fossil hinge
#

Hello, I have this bug and Bc of this I can’t play as I want because when I received Coordinates my chat is reset and I have no historical, it’s been a few days it’s been like this so it’s starting to pissing me off a bit, I was playing in English so I switch to French since my IPhone is French but the bug still here

native oyster
#

@fossil hinge We've forwarded this bug internally and right now, the temporary solution is to set the OS language of your device to English to fix the display issues; and the game language to English for the location/coordinates sharing issue.

This should be fixed in an upcoming patch in about a month or so. Could be a bit earlier, could be a bit later.
Advise is to try your preferred settings on each update.

Sorry for the inconvenience.

fossil hinge
#

Well.. My engilish isn't good enouph to switch my OS language in english... but thx for you answer

forest nacelle
#

@native oyster thanks for the fix it worked. Have had tickets with scopley for a week and messages from about 10 different people and no one suggested this

#

Perhaps they need some assimilation so your technological distinctiveness can be added to their collective lack of knowledge

autumn socket
#

@trim socket you are actually in credit of 1.1m trit. I know you've used your token so it might not take it into account before the upgrade but it has after

#

@half grotto in the first event role out you could get it then.

uncut basalt
#

Any fixes for the cannot relocate due to station state bug?

bold narwhal
#

3xKlingon d3 hits against a lesser powered Saladin just to kill it. FIx the fcking thing already.

barren gale
#

24hr chest timer is out of sync with dailies. 24hr chest timer is faster by an hour at least as compared to dailies.

bleak hatch
#

My ship is stuck in battle and I can’t move it, had vemet as captain when I attacked a base. Need help!!

upper anvil
#

Is the cargo capacity completely messed up? Should it not be 8,000 now, but is at 6,500. Next upgrade 8,000 to 10,000.

bold narwhal
#

Bout time to make the northstar a meaningful miner rather than a mid level battering ram

lethal whale
#

I tried using a 1m dilithium chip. The chip went away but I didn't get the dilithium.

steel dune
#

@lethal whale dilithium doesn't have a 1mil token. They're 100k tokens.

lethal whale
#

I looked at it wrong then. Never mind

ancient bison
half grotto
#

@autumn socket interesting, I never realised. Winder if they will do that event again 🤔
Thanks for the help

mighty panther
#

@ancient bison which device you use ?

#

@upper anvil the low cargo on the ns was one of my first ticket being nicely answered, lemme see if I still have the answer

#

@upper anvil I quote from the ticket:
"I understand your concern about the cargo capacity of North Star.

Let me share a brief background of this ship. The NORTH STAR is the new ship that specialized in mining 3★ Crystal, Ore, and Gas.
It is fast, with Warp Speed comparable to the Vahklas and Impulse similar to the Kehra. Add to this its mining speed bonus (Tier 1 is 550%) and gathering those precious 3★ just got a whole lot quicker.

However, to maintain its speed in mining G3 Resources, The NORTH STAR has sacrificed some of its Cargo limit. It is normal to notice that this ship's cargo is lower than your other mining ship.

Overall, this is a great ship that allows you quicker access to those sweet Grade 3 resources."

#

in regards to the numbers, could it be you got an officer there increasing the cargo size ?

#

nope, chang, kirk, livis

ancient bison
#

Tab S Galaxy,it's fixed now

#

@mighty panther Tab S Galaxy,it's fixed now. Chat started acting weird for 4 reboots,just in guild chat. Others had some chat problems to,so it wasn't just me. At this time,but it seems to be working now.

mighty panther
#

restart is a temporary resolver for many things...

#

I think that can be called 'maia-in-bat-mode'

#

may I still have your playerid in private ?

native oyster
#

Is there a bug on eu server that makes the game not. Load, stopping at 25% load...?

acoustic shell
#

@Panic I just finished a mission, where in the end I could choose my reward. Both options had 6 pieces of the botany bay. But they did not get into my inventory. I am missing exactly 6 pieces and was so happy that I can build it now...
Anything that I can do?

honest lagoon
#

I purchased a 1M tritanium chip and it has not showed up in my inventory wth do I do to fix this matter???

stray flower
#

I have 290 Bat'Leth token but it will not let me use them.

delicate aspen
#

I am pawn with the augment. It shows untrustworthy on the galaxy overview of their systems. Only now and then i receive a message, that i am trespassing their space and my ship gets destroyed. On other times i have no problem to stay in their space for hours for example to mine

forest citrus
#

My reward pack is not activating, the symbols above match April. This issue started this morning

#

It’s James then after my phone did the iOS update, it happened

#

Seems 😂

minor lake
#

After updating the game, i can no longer see my remaining reward chips.

upper anvil
#

Exactly @mighty panther , my tier 6 cargo bay is stuck at tier 5, which means I have to use Stonn on the bridge crew. Getting sick of the game. Cheers. Does this get reported? Because I've given up messaging in-game.

unkempt solstice
#

8-hours shields are not lasting 8 hours....still

mighty panther
#

@upper anvil I've passed in on

#

@unkempt solstice did you measure how long they do ?

unkempt solstice
#

Alliance member said his 8-hour shield was short by an hour. He said he lost 13 mil Trit. I asked him to file a ticket and see if they can view the logs.

mighty panther
#

perfect

unkempt solstice
#

We need a Captain’s Log: (work like a Chat to yourself) that would log the following: shield up/down, attacks on your base, ship destroyed, and mine depleted.

mighty panther
#

or just provide access to your own gamelogs

unkempt solstice
#

I hope it was him oversleeping and not a glitch.

floral zephyr
#

<@&509690795536941056>, Any chance getting a ticket closed from April 21st, your clearly not going to answer it

zealous seal
#

Northstar mining rates don’t update with your crew. I can have 1 person on the bridge and the 3* mining rate is the same as when I have all the officers with the highest health onboard.

Also, the mining timer has been off for my northstar. Hit zero on a node with 15 minutes left on the timer and it was still counting down.

uneven jay
#

yeah the displayed mining rate is off, but the actual mining rate changes

clever solar
#

All ships in dock and no visible or repairable damage to station so why can't I move?

native oyster
#

@clever solar
Stuck base - We’ve had a number of reports that the following could resolve your issues:
1- Please arrange for another player to completely destroy your base. (ships don’t have to be included)
2- Completely repair the broken base.
3- This should update the ‘current state’ of your base, allowing you to move again.
One user has reported that repairing a partially damaged base fixed the issue. This is a work-around that you can choose to try or not. You may prefer to submit a ticket to C.S.

native oyster
#

@minor lake you can see the chips in the Inventory screen

#

@native oyster friend of mine had to uninstall and reinstall to get past it. Make sure your os is updated too

#

@barren gale it's a 22hr chest. Allows players to 'move' the time it becomes available

vocal creek
#

@ivory vortex - I hadn't been active for 14 hours. Why no Peace shield?

acoustic knot
#

Why can't I move ? I get this error message

native oyster
#

Stuck base - We’ve had a number of reports that the following could resolve your issues:
1- Please arrange for anothe player to completely destroy your base. (ships don’t have to be included)
2- Completely repair the broken base.
3- This should update the ‘current state’ of your base, allowing you to move again.
One user has reported that repairing a partially damaged base fixed the issue. This is a work-around that you can choose to try or not. You may prefer to submit a ticket to C.S.

bold narwhal
#

@ivory vortex when will we be allowed to upgrade John Harrison? I can't upgrade from the store, the acadamy or anywhere else. I have a good crewman with no way to level him up.

plush epoch
#

@bold narwhal he's op, they're probably not letting anyone upgrade him for a while, until they find a counter for him, that's my guess

lilac stump
#

Can only choose 1 chest at a time. When the event first started there were two other buttons for more chests. Bug?

bold narwhal
#

@plush epoch I think they simply forgot. The marketing team wanted a way to introduce the into darkness crew and never followed up on an upgrade path. The tease, if you will, before the augment events. And there's definitely a counter. A 350k salidin that roasts a 500k D3 making any leveled up d3 crew useless as well as your time and money that you've put into your ship. They need to fix that right away. With f2p and p2p players spending money in this event to get useless ships, a lot of people are going to be really pissed.

plush epoch
#

@bold narwhal remember if people can get to promote him, his sabotage ability will get stronger, it already is powerful enough on its, own, so we don't need it to become any stronger, because if it gets up to ignoring all shields first hit, then if he's on a Saladin and crits, then it's game over for virtually anything, dare I say a epic ship as well

forest citrus
#

The symbols up top do not match the June symbols. Is this a bug? Am I out of tokens

bold narwhal
#

@plush epoch When you get some faction ships and this guy, let me know. The counter is already here. There's simply no path to upgrade him. It's a douchebag move to implement a character with no upgrade path. Let's just admit it, they effed up. Plain and simple.

#

@lilac stump The rewards are laughable this time around and the cooldowns are way too long.

plush epoch
#

Best counter rn is a Gladius

bold narwhal
#

I can agree there. It takses our 1.1mn power gladius to bork a 700k sally. Problem is the imbalance needs addressed.

sage edge
#

I built a level 25 defense platform (1175 points) and it didn't add anything to the Power Creep. Is that okay?

plush epoch
#

@sage edge it's as "intended"

#

Nice bug here 😉, wouldn't mind it occuring while raiding

cinder viper
#

Not able to chat with alliance and dailies are not updating as they are done

placid radish
#

@cinder viper try restarting the game on the dailies, and we understand the issues with the notifications.

#

Right now there have been suggestions made, and they will take time to implement. As of right now, there is no quick fix to them.

cinder viper
#

I didn't say anything about notifications...

placid radish
#

My apologies.

#

Seen it so much today, I assumed..

#

Try restarting the game, if that doesn't fix the chat, send a message to C/S to inquire.

naive blade
placid radish
#

Close out the game completely, and restart it.

#

If you get it multiple times, try rebooting your device.

elder shoal
#

I’m new. Does anyone have any insight into the relocation bug?

native oyster
#

@sage edge they're classed as 'outside' of your station according to the answer I got from support 🙄🙄

#

@elder shoal which one?

placid radish
#

@elder shoal
Stuck base - We’ve had a number of reports that the following could resolve your issues: 1- Please arrange for another player to completely destroy your base. (ships don’t have to be included) 2- Completely repair the broken base. 3- This should update the ‘current state’ of your base, allowing you to move again. One user has reported that repairing a partially damaged base fixed the issue. This is a work-around that you can choose to try or not. You may prefer to submit a ticket to C.S.

elder shoal
#

Have an open ticket for a week now on it. I’ve been stuck for 7 days straight. the crappy customer service is bugging me the most, can’t understand the length of time

shell steeple
#

My base is stuck too. 6 days now with only “be patient” messages from CS

#

I have tried partial damage and complete damage to base. No luck

elder shoal
#

Same as, your the first I’ve seen with same issue, no one else on my server seems to be stuck

shell steeple
#

I guess I’m glad it’s not just me

#

Others can come and go from the system with no problems

#

My base was not even damaged when I was attacked 6 days ago. My ships took damage.

placid radish
#

Guys, please see my above post on how to fix your station problem. It isn't the best way, but, it does work I have used it myself a couple times.

sage edge
#

@native oyster Thanks. Very funny. The developers considered the external design of the station is not part of the station. Haha. Well then in the description of "Daily Goals" in section "Power Creep" should be written "Gain Power by completing Research and upgrading you Station under the roof". Interestingly, this also applies to the research of the outer parts of the station?.. 🤣

#

@Developers You can hear us!? 😂

shell steeple
#

@placid radish did you try partial or total base damage?

#

I thought I’d tried both

placid radish
#

I only did total , as A friend of mine was in the same system... let him test his new crew on my base

plush epoch
#

I'm gonna guess, he totaled his ride

placid radish
#

noep

#

600K D3

shell steeple
#

Did you repair before or after relocation? I tried to repair before

placid radish
#

no ships in dock

#

poped me like a cheap balloon

#

I repaired before , and relocated fine

shell steeple
#

K I’ll try again. Thx

elder shoal
#

@placid radish so destroy your station and loses valuable resources in the destruction and then in repairing to fix this issue?

placid radish
#

I lost 30k...

#

26kpar 3.5k tri 500 dil

#

it's not like I had him vault me, just break me

#

Think of it as a first date, when your date decides he has to kiss you... and you know that is the only way he is going to let you get in your house.

#

So, you kiss him real quick, then he lets go and in you go to safety

elder shoal
#

Wow, I thought this might get too technical for me,

placid radish
#

lol

#

It is quicker than waiting for CS , and it's not all that expensive

twilit grail
#

@ivory vortex @mighty panther We have several members reporting they have had their base attacked while shields are up.

#

@placid radish ☝️

placid radish
#

The best I can say about that, is have them report it. But, it will not be the answer they are looking for. I know it is being looked in to again, but, no date / time for resolution.

twilit grail
#

Unreal

lapis kindle
#

Do they have any screenshots indicating it?

main shadow
#

And in addition all this red grinding.. Only received 120points.. Lol. Wich i had left over. From last event.. Weeks ago

raven kestrel
#

Do I have to refine Ore or Crystal?? Only it’s a bit ‘ambiguous’!!

drifting iris
#

@raven kestrel you click on station then refinery. If you are not lvl20 you cannot refine g3, wait until you get there to do this research.

placid radish
#

LOL, well theres a typo , can you tell me what you were trying to upgrade?

compact dirge
#

Someone was lazy on their copy paste skills 😃

austere ore
#

player: vc42ee9b4220
Lost $30+ in game elite recruit tokens to a bug.
I tried to open 3 elite recruit boxes, but after the first one accidentally closed the game before the other two were opened.
The elite tokens were not refunded and after checking my officer inventory, no additional tokens were granted.
So basically, the game deducted ALL the tokens but I only received the rewards for one box. And this is worth quite a bit of money.

placid radish
#

@austere ore Have you filed a ticket with CS?

austere ore
#

yeah, but tickets arent exactly "reliable"

placid radish
#

Ok, I will forward it up the chain o command

#

Have you received an snwer from CS yet?

austere ore
#

no

#

thank you for the help btw

placid radish
#

NP, but there isn't much we can do untill they respond

half pawn
#

$28 worth of rss and this is the answer I get. Quite frankly I find it amusing.

#

This was in response to the shield bug.

fresh ermine
#

@half pawn I have gotten that reponse many times. This company is a joke, so I dont even bother reporting anything anymore. Just show them your power, don't open your wallet to them. They dont gave a damn about the players so long as they get there money.

spark niche
#

@placid radish hal can you help? I can't contact support, every time I try my game shuts down and restarts. One of my ships has glitches and is stuck in battle. I can't move my base, can't recall it, can't do shit. Need support to fix the issue

placid radish
#

@spark niche
Support can be contacted through various means.
In-Game: 1) Select your commander's badge in the top-left corner of your screen.
2) Select 'Settings'.
3) Select 'Help/FAQ'.
4) Select 'Lost Progress & Contacting Support'.
5) Select 'Contacting Support & Reporting Bugs'. That article will describe the neccesary details and remaining steps for you in order to create a ticket. Web-browser: https://scopely.helpshift.com/a/star-trek-fleet-command/?p=web&contact=1
E-mail: startrek-support@scopely.io

spark niche
#

Yep tried through that way. Game shuts down as I said. Tried through the faq on the in game message board and got redirected to a high risk site @placid radish

placid radish
#

Ok, have you tried re-installing the game?

shell steeple
#

FYI: letting base get attacked did allow me to relocate

#

I didn’t have to repair first either

runic moth
#

I spent enough and nothing fix that is a fraud only spend resources unnecessarily in case they do not give anything less wasting a battle to join their rss freetoplay

zenith mural
#

Kumak captain maneuvers need spell check.

spark niche
#

@placid radish no I haven't. Didn't know if that would work and if it would be a waste of time if it didn't work

placid radish
#

If you cannot contact Cs any other way. That might be your only option. The email address is also there

bold narwhal
#

@placid radish @ivory vortex Fix the saladin.... fix it fix it fix it

plush epoch
#

Buff the crits, thatll fix it

bold narwhal
#

find new devs

#

😄

spark niche
#

@placid radish that link you put up worked. Reported it but support take forever to answer and do something. Taking part in the event is pointless at this point without a 3rd ship.

plush epoch
#

@bold narwhal ⬆️

bold narwhal
#

480k damage lol

plush epoch
#

Oh no, that's 831k

bold narwhal
#

Yep

plush epoch
#

Say good bye to that (fill in the blank)

bold narwhal
#

#nerfthesaladin

plush epoch
#

#howtosaladin

#

It's a stand off, whoever shoots first wins

bold narwhal
#

Dude you are not fighting theses things. I can drop a 117 crit with my 500K d3 and a 350k sali drops a 193k crit... so doesn't matter who hits first the sali has the payflower buff apparently. lol get some faction ships and experience the imbalance. Are you angling for a moderator spot like Shill9000 did? LOL

latent tide
#

So been playing for a few months level 22 bought a few ships early on tiered em all that Jazz. But have repeatedly had issues with my base getting hit and not getting a push notification til after I'm wiped out. Or getting hit and my station not bubbling. They recently put out a notice saying it was fix. Had it happen again Wednesday. Lost about 10M rss. Msg'ed the devs. They're claiming the bubble is working but there's no way as I was away from my phone less than 10 minutes. Came back had been hit 30 times. Happened again this evening while I was driving. Got a push notification. Got on and bubbled immediately. get hime and check the logs a total of 15 hits first 4 in less than a minute. Game pointless. Deleting it.

#

Correction this time it did bubble but I didn't get a push notification until almost 20 minutes after initial attack. Either way why play when all of your stuff can get wiped out before you can do anything to stop it?

median void
#

Hey where is my auto bubble I got hit 29 time before I got my notification lost 14M RSS can scopley please fix their bugs

#

And return the rss that I lost because of them

#

I HAVE BEEN A loyal paying player this level of buggy game design is absolutely garbage

#

@placid radish

#

@native oyster

lapis kindle
#

your bubble is probably in battle reports that got pushed off since it can only hold 30

median void
#

Look at my screen shot

#

@lapis kindle

lapis kindle
#

I did

#

Your station won at least 3 battles

median void
#

Shows a battle 9 hours previous

lapis kindle
#

it always shows your last ship defeat and last station attack at the bottom

#

look at the bottom station report, i bet ships are already damaged/destroyed

median void
#

Well that's a undocumented pain in the ass but you are right

#

Still no notifications

lapis kindle
#

yea they really need to fix notifications

median void
#

I wouldn't be so chapped if it did look like I had no bubble too

#

It cost me 14m

lapis kindle
#

i feel ya

median void
#

And things like your last ship defeat always being shown should be documented

lapis kindle
#

I agree 100% there too

#

I feel a lot of the "missing bubble" issues would be solved if more people were aware the battle log worked that way

keen hollow
#

Anyone else having issues attacking. I can attack a station once with a ship then every one after fails to do anything. They act the same way they did with the glitched planet

median void
#

I have seen odd bubble behavior. I have hot bases 2 3 times then the bubble goes up and come down 10 mins later

keen hollow
#

The ten min bubble is supposed to happen.

median void
#

Maybe the devs should turn the compiler warnings back on or up a notch

keen hollow
#

It’s supposed to happen after the first attack

median void
#

Yeah I have seen it on the second or 3rd attack a couple of times

keen hollow
#

I can’t even attack stations now. One hit per ship is useless

cobalt stream
#

I have seen it too bubble came up after 2nd or 3rd attack, this has to be solved

grizzled field
#

Shield still up, even though no shield active

modern orbit
#

When I repair my kumari and I have just the right amount of dilithium, there's an error, always the same. I think the amount of dilith indicated is lower than the right amount that is taken when clicking on repair

#

When I hav much more dilithium, it's working but it is taking more dilithium than written on the left 😢

native oyster
#

The client is under-estimating the repair cost/time by roughly ~1% of the actual cost/time it's supposed to be.
At least it is consistent in doing so; so you can expect each repair to be off by the same amount each time.
This is a visual glitch and apparently it's extremely hard to find and fix.

shadow spire
#

Anyone’s game not running?

#

Why am I getting attacked if the game is stuck on the log in screen!!!!! Reparations

mighty panther
#

my game ain't, coz I'm busy here

#

@shadow spire android or ios ?

#

oh, I think you are receiving an old notification

#

but in regards to the stuck loading screen, sometimes it might require another forced restart or two, for example when stuck at 55% or the (Social) auth

#

I think there are some ratelimits in effect, either ingame or in the server enviroment at amazon ec2

shadow spire
#

Thanks

strong plank
#

I'll hop on the station attack bugs... mine was hit last night through a 1-day shield, got no bubble (according to the attack logs) and got no notification... complete bullshit the way this game bugs happen.

upbeat pagoda
native oyster
plush epoch
#

@native oyster happened to me before, happened when a gift chest is opened, and glitches out and doesn't give me the reward

#

@bold narwhal 1 no I don't want to be a moderator, 2 I'm sarcastic 3 yes I know they're imbalanced

oblique musk
#

i have that alot these days .. i have to restart the game to get my rewords

dry finch
#

scopely has not responded in 2 days 3 of my ships will not leave dock

#

1st and 2nd ships are damaged w no capt will not assign capt and 3rd is stuck in battle. please help I cannot even play

trim socket
#

pls fix flashing event button... i got it on pvp reward sigh

native oyster
#

<@&509690795536941056> <@&509691205798592532> the cost of repairing your ship does not cost the amount you are paying. It says for example 10k, but truly it cost 10.5k

native oyster
harsh bough
#

@native oyster this is known about 🖖

native oyster
#

Oh good to know they are doing nothing about it...

#

Either change the shown repair cost

#

Or the actual cost

patent birch
#

My helvia is not working are you working on this? @jd.scoply or anyone

mighty nova
#

I keep getting dcd from game

marsh spade
#

<@&509690795536941056> @ivory vortex @rugged carbon Can y’all please elevate a ticket regarding the dreaded unable to move base bug. I tried going through Customer Support and received this reply.

#

I know I can coordinate a base hit as an option, I just shouldn’t have to coordinate a raid to crack my base in order for it to be moved.

high goblet
noble moss
#

Eh, nevermind, saw your next comment.

short slate
#

So what's up with station combat. Ship icon at bottom shows attack status, but ship disappears on screen, no usual attack manuevers sequence, then combat ends and ship is waiting for orders on top of the station. No dmg to ship no dmg to station no combat log. Every once in a while mixing ships around drydocks, or restarting results in a successful combat. I've had to walk away from some good cargo due to this.

dusky cobalt
#

Stuck in battle, happening A LOT lately

#

STUCK IN BATTLE

tulip cosmos
tulip cosmos
#

Two other stupid bugs.... I hope that one day you will learn to program:

  1. The " SHIP A " is displayed correctly because it is in on system, but the other is not identified. Another programmer who didn't think and put in too small a display field on the ships in warp mode.
  2. The B ship has been at warp for three minutes and still appears in the system. Then, all of a sudden, he finds himself near the station.
echo chasm
#

And the £99.99 Latium chest is so 2018, please fix

dull umbra
#

I’ve been hitting bosses and not scoring any points for doing this this is a issue I’ve been trying to find out what is going on how long is it going to be till you can fix this for me

dry finch
#

@placid radish. can u help me hal 3 of my ships wont repair and wont leave dock. player id q5c21832b331. slots a,b, and c broken

#

@mighty panther. can you fix this. player id q5c21832b331. slots a,b, and c broken

lapis kindle
#

@dull umbra that is the wrong boss

#

It needs to be a separatist boss, not a fed commander

dull umbra
#

Thank you

keen hollow
#

They should fix the description of ships in event store. All three hijacked ships say they are G3 interceptors

agile tapir
#

So, question... Is the ability for multiple people to stack ships in a planet where they cannot be targeted at all considered a bug, or a "feature"?

dry finch
unreal pilot
#

they're stuck because you removed their crew.

#

@tulip cosmos i'm also a bit concerned about the spelling of PLATEFORM.

dusky cobalt
#

@dry finch repair the two ships on the left and then add their crews back. You must have removed the crews and then your base got attacked??

#

The third one looks like a bug. SURPRISE!!!!!1!!!!!11

unreal pilot
#

@agile tapir SSSHHHHHH! that's the only place we can hide our miners when asshole players come through wiping out all the miners in the system just for fun every hour or two.

#

The stuck in battle one is happening to everyone, it looks to me like a sync error, minimizing the game and then bringing it back into focus usually fixes it for me.

dusky cobalt
#

@unreal pilot @agile tapir Agreed. Stop whining. There's more serious bugs out there. Quit yer beeeiiichn'

unreal pilot
#

@dusky cobalt i'm not complaining, I like being able to hide ships on planets. as for the other bug comment it was a joke.

dusky cobalt
#

@unreal pilot I agree with you. The complaining remark was for Kittamaru

unreal pilot
#

Carol Marcus appears to be bugged, she allows a ship to take 0 damage from an attack. This should not be possible.

autumn socket
#

@dull umbra you are hitting the wrong boss you need to hit the separatist boss ship. The Fed boss is from a very old event in the same system

#

Sorry just seen someone else answered you

rapid harness
#

Wtf

native oyster
#

I've been with the station bug for 8 days now. I can not move it. Do you have any idea when to solve this?

marsh spade
#

@native oyster here’s your answer. Btw, tried the C.S. ticket route and got the standard we are aware and looking into it response. Ended up working a base hit with an Ally. They used an Envoy, caused slight damage to the base which was enough to set it free. Really disappointed in the lack of customer support by Customer Support.

mighty panther
#

@dry finch can you give me a screenshot ?

#

@unreal pilot girls and their periods....

#

@unreal pilot can you back that story up with a detailed battle report shot ?

alpine crystal
#

2 ship C

#

And I can't warp

ocean cedar
#

@agile tapir neither, planet stacking is an "exploit cheat" like timing turtle bumps in Mario Bros to get a shitload of extra men

agile tapir
#

Is it aok or will Scopely swing the hammer for using it?

ocean cedar
#

how do i know? they already know about it and havent patched it yet. Most exploit cheats never get fixed in video games.

agile tapir
#

Cool cool

ocean cedar
#

but iz anyone else having issues relocating a relocatable station?

agile tapir
#

I've seen it reported before

#

Sometimes having someone hit your base and repairing will fix it

ocean cedar
#

thats just so not cool, i cant kill any BOSS class dickheads without moving my station closer

agile tapir
#

What server are you?

#

If 11 I can send a tapper to see if that fixes it

dry finch
#

@dusky cobalt. it wont let me repair 1st 2 becuz no captain is assigned

#

I cant play game for 3 days please help

errant cairn
#

has anyone seen problems with the 8, 12, or 24-hour Shields we've had several people in our alliance report the all these shileds are being broken several hours before they're supposed to be expired.
1 saw his 24 hour shield drop 3 hours in as he was hitting hostiles.
Perhaps a hack letting people drop the shields?

pseudo bluff
#

Decius is not working. He does not give 6% more than twice (if hit by 3 weapons) and his damage bonus is not stacking

hearty latch
mighty panther
#

@dry finch oh, you got a ship with no captain, thats bad and is currently hard to repair 😦

#

also means you probably pulled the entire crew away

dry finch
#

whole crew is still there but no captains on 2 ships. 3rd ship stuck in battle

hearty jungle
rustic stump
#

@hearty jungle never use Vemet when attacking bases.

#

This is a well documented bug for many months but scopely apparently isn't capable of fixing it.

#

You just have to know not to do it.

hearty jungle
#

Yeah after it locked up I remember one of my alliance members saying that. Won’t make that mistake again.

rustic stump
#

To fix, submit a support ticket.

hearty jungle
#

Thx

rustic stump
#

It happens. I know about the bug and it even happened to me once.

#

Swapping around officers and ships is a really bad UI, it's easy to make mistakes, especially in the heat of the moment during battle.

#

But yeah, Vemet is the problem.

cosmic egret
#

event store is sometimes bugged, when i try to buy a NS BP i get a 3600 token BP seen it 3 times now <@&509690795536941056>

brave socket
signal lion
#

Players, on my server, are posting that they've been hit repeatedly - Even when they still had time remaining on their peace shields. I've heard of games having buggy launches, and eventually getting them hammered out, but I've never heard of a game that gradually GAINED more bugs, as it progressed.

native oyster
#

When I attack bases, only can whith a war ship, don't whith a others

native hemlock
#

Cant open game . Only loads to 25% and that's it. Anyone else having issues?

unreal pilot
#

@mighty panther sadly i can't send a battle report because i was fighting event hostiles at the time and the report was long gone before I thought to take a screenshot of it. I had a discussion with the attacker and she said she'd been having a blast hitting bases using Carol because of the zero damage thing going on. If I can find her i'll have her do it again so I can send a pic.

#

Currently everyone in her allaiance who bought the officer knows of this and has been rampaging around attacking everything they see with glee.

dense osprey
#

In the current war event, I've been getting 5 points per 17 level elite. Except for in this latest phase. I'm now getting one point. Event details still say I get 5 for the 17 elites. I can take out 8 at a time and have always gotten a mess of tokens. Just took out my 8 again and got no rewards.

unreal pilot
#

you're still getting 5, the popup display is just a little wonky, it's showing rewards for general hostile kills rather than event hostile kills, but you are still getting the correct rewards. They are aware of it.

carmine hornet
#

raiding base is impossible, four out of six base bugged after 2 or 3 attacks

autumn socket
#

@native hemlock have had this a couple of times only fix is a delete and reinstall hope that you connected your account to your game center

dense osprey
#

@Brassman I'm not getting rewards as in the previous day's. Is there a ceiling? Seems like it's been resetting but not now

#

Just double-checked. I am getting 5 pts in the events page . But with the same number of kills I just made, I was getting 16k or so tokens. I got zero

lapis kindle
#

@dense osprey did you level ops?

native oyster
#

<@&509691205798592532> <@&509690795536941056> So I'm not sure if this is a North Star bug or an officer bug or whatever, but there's been a serious discrepancy between the the damage my ship takes in the logs and the damage it actually takes. The actual damage that appears on the ship is 22-23k more than shown in the logs. I've calculated what the total damage should be directly from the battle report to confirm it. This has resulted in higher repair costs than what I should be having, and several times my ship has been completely destroyed while the logs show a clear victory. This needs to be looked at ASAP.

lapis kindle
#

@native oyster kirk increases stats by a lot in battle. Increasing health stat increases hull hp. When the stat increase goes away you lose that hp. Working as intended

native oyster
#

@lapis kindle Thank you for the response. After experimenting around and attacking some more I think I understand what you're saying. However, at the least, how this is displayed could be changed or clarified somehow. When the log says victory but the ship is destroyed, that's a problem, regardless of if the underlying mechanics are "working as intended"

errant token
#

Hi all. I can’t repair my NS an error appears claims I do not have enough rss to complete this action, but I do. I’ve reset and cleared local... anyone else solved this??

uneven jay
#

@native oyster but you did win the battle, if you needed it for dailies or mission etc. it will count towards it

#

@errant token yeah there's a small glitch in the amounts shown to fix, you need like 1% more

errant token
#

Yeh I dropped a dilith token in that got it going. Wish I could find a glitch that worked in my favour for a change 😃

uneven jay
#

well you could have just waited 5 min and pick up the generator slack and you'd probably had enough as well 😄

dense osprey
#

@lapis kindle no I didn't level ops. An alliance mate says the event will reset in 5 hrs. So maybe that's the problem

#

Ty

kind sleet
#

Anyone having issues launching game? I am not able to get in. I even did update and was in for about 5 minutes before kicked out. Been trying to log in but no luck

idle brook
#

Hello,need to get into game please???

wide matrix
#

Broke again

idle brook
#

Grrrr

honest agate
#

Yup, it’s hung at 20% loading for me and others in my alliance.

severe cipher
#

Same here. Looks like an update maybe for the US server?

native oyster
#

A cell provider in the US is having issues. This is not a Scopely issue.

Are you unsure if this issue could be affecting you?
Please contact your internet provider.

Are you having trouble connecting and you're certain this isn't related?
Please try the following steps:
1) If available, try switching WiFi to different channel or cellular data.
2) Enable / Disable flight-mode on your device.
3) Re-install the game.

restive oyster
vivid bronze
#

@restive oyster What reputation (points)?
Sinon, "venez à bout de" est joli mais bien plus long que "kill" ou "destroy" ;-P

autumn socket
#

@honest agate when ever it has stuck at 25% for me I've had to delete and reinstall I always make sure my game is connected to my game center so hopefully yours will be as well

fresh birch
#

That’s twice I’ve tried to buy a Saladin blueprint and gotten a hijacked one, and support was useless

rustic stump
#

It has happened to several in our alliance as well.

#

It seems support is completely able to, you know, SUPPORT anyone in this event.

#

Hopefully in future events they take a little extra time to give their support folks tools to actually be able to do something other than reply saying "sorry you got screwed, try it again. Oops sorry you got screwed again, wish I could help"

#

We've talked a couple of people out of quitting the game due to the "sucks to be you" responses support has given them.

#

I'm really not sure why we did though. 🤔

fresh birch
#

One response I got literally said, oh hey, if this comes back to the store you have a print for it. I have a d3, I don’t want a hijacked version

#

7200 tokens isn’t a trivial amount.

restive oyster
#

@vivid bronze toléré. 2286 points de réputation

misty dew
#

Anybody have this issue one day mining rate is 9801 and next it’s 10836??

valid charm
#

As ship levels up, mining rate slightly increases.

#

Synergy and officer make difference too.

placid radish
#

No, but, umm, What server are you on? Where is your base? And, if you leave your bubble down, I will be happy to .. umm. try to reset your mining ... might take a few hours But, I think I should be able to do it ...

And Herky is right, is that the same excat crew ont he same ship?

valid charm
#

I see difference in power level so either crew is not the same or ship level is different.

twilit mural
#

The first screenshot is from my pad and the second was from my phone yesterday.

#

What gives? Was shielded the entire time. Was happily whacking Elites and had to drop off for a short time. Came back on and somehow my Tritanium stores had disappeared.

#

From 277 to 156.

plush epoch
#

@twilit mural scopely took the tritanium and ran

twilit mural
#

No kidding.

placid radish
#

@twilit mural Have you filed a ticket?

twilit mural
#

How do I file a ticket?

#

Through Scopely’s website?

#

Yes I submitted my issue to customer service. I seriously doubt anything will come of it though. Have not heard good stories about Scopely customer service.

frank quest
#

Hi , I m reporting that my ship have stay stuck in a station when I was riding, please help free my ship

native oyster
#

Since todays update: I can mine whatever I want, but nothing is registered on the daily mining goals and Thus I am not able to complete the mining quests also not geting my daily reward. Please fix this.

native oyster
#

Nevermind... no bug, just a tired idiot playing...

vagrant cosmos
pulsar axle
#

What did you all try to fix now... server is down

lilac stump
#

Great job Scopely... you announce free tokens and now the server is down and I can’t get back in

pulsar axle
#

@lilac stump they fixed the “glitch”

vagrant cosmos
#

My whole server can’t get into Niawellin

slow flax
#

As soon as the free Batleth tokens came out, several players, including myself, have began experiencing problems. I had to restart Bluestacks, then restart the game twice before it cleared up.

#

Those of us that were on got the network error and game crash. Took some time to get back up.

#

I got the tokens seconds before the notification went out so maybe it was just an overloaded server with everybody logging in to get them.

#

Probably the login server that looks up your account and hands you off to that game server.

#

That might indicate the new push notification system is working well. Everybody got the message at the same time.

slow flax
obtuse dune
#

Anyone having an issue relocating?

slow flax
worldly imp
#

So this is a cute new glitch. Cant port my base. So sick of this crap

dusky cobalt
#

FIX THE STUCK BATTLE BUG!!! Annoying as hell not being able to do jack squat for 20-30 seconds or more!!!!

#

What the FUDGE!!! Happened again. 40 secs, enough for multiple spawns to disappear from view!!!

frank quest
#

Dear Sirs’s, my still stuck in a station, does any one from scope do some thing please. Thx

#

Ship

strong ridge
#

What to do with this???

native oyster
#

@frank quest @strong ridge
two different types of ship stuck bugs I have come across:

  1. Communication glitch between client/server - fixed by moving another ship
  2. Vemet on bridge bug - only support can force recall
strong ridge
#

Yeah its vemet

native oyster
spice dragon
lapis kindle
#

@spice dragon if the research works... It's like pure trit/pure dil in that the displayed costs stay the same but pressing the button consumes less rss

spice dragon
#

Hmm I'll keep an eye on it. Not a chance do I trust that Scopley wont whip away all 325 uc crystal displayed here. @lapis kindle thanks though.

lapis kindle
#

@spice dragon it definitely 100% does not reduce uncommon costs. It's only for par trit and dil

spice dragon
#

🤣 of course. What Scopley giveth with one had... it taketh away with the other. @lapis kindle

frank quest
#

Thx PhiLucPicard for the explanation

verbal bobcat
#

Burn mechanic does not work, the numbers don't add up. 2nd round has +80% dmg and +40% armor.

BUG1: Only the first shot is increased, the second weapon fire does not receive any dmg bonus
BUG2: 80% from 16800dmg is 13440, it should be 30k dmg total. Suspiciously 16800/20900 = 0.80, teach your programmers how percentages work
BUG3: The damage received is the same as in 1st round, 40% armor not working
Possible BUG4: probably the shield deducted also does not work, but hard to tell. In ideal world there should be extra line with Vemet doing dmg to shields.

verbal hawk
#

<@&509691205798592532> I thought this bug had been removed, ship can’t be selected to attack. Hiding behind a planet. Server 135 or 138 can’t remember

old steeple
#

I am unable to load my game it hasnt worked since last night I just paid 129.99 for a package and have alot of rss left over and now I cant pit a shield up I'm going to loose it all if I havnt already

uneven jay
#

@verbal bobcat the 80% is off base value, this excludes research so the math is probably correct if you consider the other bonuses

native oyster
#

@old steeple are you stuck loading on a certain percentage?

uneven jay
#

for the 2nd shot, given min/max damage, it might still be there

verbal bobcat
#

@uneven jay oh, then it's probably correct. But bonus off base value? Lol who came up witht that..

uneven jay
#

scopely 😄

old steeple
#

Yes it stops at 25%

#

@native oyster yes at 25%

native oyster
#

@old steeple if you are confident your account is backed up to playstore/gamecentre delete the app and reinstall

old steeple
#

I'm not that confident it is I'm not very tech savvy

native oyster
#

If you made a purchase its more than likely linked

old steeple
#

Iv spent about 500

#

Il try how do o do it just uninstall then search for the specific game and reinstall

native oyster
#

Yes, after reinstall once you link it to your account again it will load your profile

autumn socket
#

@verbal hawk that's on all servers

old steeple
#

Ok il try after work thank you for the input rather way iv lost my rss for sure by now

verbal hawk
#

@autumn socket this bug was meant to be removed about two updates ago

old steeple
#

Well o tryd and I cant find my account 🤔

native oyster
#

sign in button in settings?

old steeple
#

Got it back thank you so much I can't believe I didnt get raided I have alot of rss thank you so much for the help

native oyster
#

you owe me 10mil tritanium plz and thank you

static storm
#

No uncommon in 4+ days. Refinery sucks sucks sucks sucks sucks sucks

native oyster
#

Hi, we have an alliance ASGR member Глюк we can’t see in the list nor can we kick out, nor a player can leave. Tech support is doing nothing on this

#

The player attacks our allies

#

Swears insult in chat

#

Himself contacted support as well - no results

#

We can see him on the map, but not in alliance list. He was absent from the game for long and my guess tech team put his account deletion count down or something

native oyster
#

Good to know they still havent solved it yet

#

Conversation took quite a while before they actually checked it

#

I still support open log access for players

fickle turtle
compact dirge
#

Was it a turret ?

tired condor
#

Thanks PhilLuc for the advice. I had been locked out of my account for 20 hours. Fortunately I have it linked to Gamecenter. I only lost all three ships out mining but I expected that.

gray pendant
#

So I was thinking it was empty 😢

willow forge
#

Base is not damaged and all ships recalled? Anyone else having trouble ?

subtle escarp
#

Not getting credit for the 900 tokens

novel lava
#

I guess that is a bug too... It says xx minutes to fill cargo but it is indeed full in few seconds.

#

even when I consider the full mine rest it does not work out

fresh birch
#

For the 3rd time, I’ve tried to buy a Saladin print. I’ve gotten a hijacked mayflower, d3. And now a Bortas. 10,8k tokens wasted, and supports answer is ridiculous

native oyster
#

A reinstall fixed it. Not sure what caused it 🤣

#

Ahhh finally - no more complaints about bad refinery rolls. My prayers have been answered. Thank you. 🙏 😇

unreal olive
#

@willow forge the quickest way to fix that is to have someone attack your base it will fix what ever issue has you stuck. Happened to me 2 weeks ago

high goblet
plush epoch
#

@high goblet I don't want to be mining sulibans

fickle turtle
#

@compact dirge yes a turret

spice dragon
#

@willow forge sounds really odd but you need to get someone to crack your base. You'll be able to move after the repair.

jolly edge
#

@fickle turtle turrets are considered outside your base so they don’t count for the increase. Has to be on the internal view as I understand it.

lament cedar
#

I am having the exact same problem as @willow forge

lilac stump
#

Ship shows destroyed yet battle logs show victory and hull left over

dusky cobalt
#

Getting sick of being STUCK IN BATTLE!!

#

AGAIN. WTF

gusty scroll
#

@willow forge, Try to have someone from other team to crack your base. Important part is to crack it, not drain. 🤣🤣
Note: move all ships out so it will be easier to crack. 1st hit auto shield up, 2nd hit and then stop. Move all ships back and try to move base again.
This method worked for me and my teammate.

willow forge
#

Thanks for the help guys! Been stuck for 2 weeks now. It worked! Left fleet and had a member attacked. Had to wait 8hrs to join back in, but can finally move!

silent gate
#

I have Prime Protection but lost all my resources when my base got attacked. Why?

plush epoch
#

@silent gate vaults are bugged, doesn't matter if you have prime protection if the vaults don't work

silent gate
#

Well, do you work with the developer?

#

Or just a player

plush epoch
#

Player

silent gate
#

I see just lost 200$ or resource so pissed

plush epoch
#

Just lots of bugs That are known, and have been experienced first hand

silent gate
#

Thanks for info

#

Been grinding on my dilithium up to 1milion and lost it all so in very bad mood

plush epoch
#

Btw i doubt your getting a refund, apparently that's how scopely views its costomers

#

Ahh that sucks, ive got 4 tokens, just used another token for my upgrades on my vahklas

silent gate
#

Well if they don’t refund won’t be spending and more money.

plush epoch
#

Shields are your best friend if you want to keep rss, but even those can fail

silent gate
#

Well it went of for just e minutes and base pulmauded.

plush epoch
#

Again working as "intended"

silent gate
#

Well thank again

plush epoch
#

Np

vivid bronze
#

@dusky cobalt has been happening frequently to my ships recently. quickest fix I've found so far is to open a chest (pve ones for exemple) or gift or daily etc. seems to force a resync and that frees the ship

floral zephyr
#

Any <@&509690795536941056> on ?

#

Need help with a bug & online ticket still won't work

#

Been open since April 21st with NO response

autumn socket
#

@vivid bronze galaxy and then locate works as well

vivid bronze
#

@autumn socket That was my go-to fix but it hasn't been working for me on that particular lock-up (which seems to happen the most in the Separatist systems)

alpine crystal
#

@dusky cobalt it's sometimes due to low network, just mininmize game and open again, it solves generally that way.

#

Forcing to sync the game again solves it as said by stevetls

red solar
#

Game load stuck at 25%

native oyster
#

@red solar if you are confident your account is backed up to playstore/gamecentre delete the app and reinstall

red solar
#

Im not sure as the game is acting wierd. Just started mining gas for the first time in days (been battling to get an open mine) and now this

sleek fern
#

On my tablet, if I switch to another app and change to portrait mode, then return to the game before changing back to landscape, I see the game try to render in portrait mode and all the touch screen positions are messed up until I force restart the game. It should be a simple verify landscape mode before updating the app display. FYI, it is on a Galaxy Tab S4.

wraith shard
#

Is there a reason why players can stay level 14 for months and the right now is the second time in a row that my operations building has started upgrading without my permission.

plush epoch
#

👍😃 Mind if you go to level 17 where I can raid you? @wraith shard

wraith shard
#

@plush epoch I am being forced to upgrade to level 19 and I am not giving out the location of my base.

plush epoch
#

I was being sarcastic, but that's a very bad glitch

wraith shard
#

@plush epoch the first time it happened I was just waiting for the race to 20 event that still has yet to come, and this time I wanted to make some progress on the botany bay and the northstar before leveling. I don't even have the botany bay or the northstar yet.

plush epoch
#

You need to get to level 20 to work on the bb

#

Because you need plutonium which doesn't unlock in the augment store until level 20

autumn socket
#

When doing building upgrades don't click on the building slide out this will 90% of the time take you to your ops and you may click it by mistake I spent two months at level 19 waiting for my race to level 20 event so with the speed ups and res I built up I was able to have a kerha in 20 mins

thorn trout
#

Did the game crash? App only loads to 25%. Can’t get in

acoustic aurora
#

Is there an issue with the event store not paying out what you buy?

carmine fox
#

Hello

#

My Game says "Der angegebene Warppfad ist ungültig."

vital folio
#

@lilac stump working as intended. cadet kirk increase stats just enough that your ship survived the battle, but out of battle, where kirk isn't applied it is destroyed. There are a few officers that can cause this, and at least one does it intentionally

velvet robin
#

@acoustic aurora there seems to be and i have put in a ticket about it but just get the sorry we cant do anything message. Ive been buying hijacked legionary blueprints yet i keep recieving d3 and mayflower bps instead. now its goign to take me 3 of these events to get the legionary

acoustic aurora
#

@bobsurdaddy least you got something. Sorry though to hear that happened. All I lost was 120 battleship parts. But it is the principal of it and if one more response comes out we work on break time (like I work in invitational land on fairy time) or it is close enough like ship repair costs are within 1% when my math not the best but still calculates out to being off 6.28% no wonder they had low participation and it is sad people are quitting over these things.

#

*real

autumn socket
#

@thorn trout it happens a lot only way to unlock it is to delete and reinstall and hope to god you have your account backed up in your game center

solid light
#

I cannot open the game anymore!! Tried to restard because my ships where stuck, now i cannot enter at all, i have not shielded yet and this is allready taking me 1 hour to figur out nothing helps

#

Stuck at 25 %

elder oyster
#

@velvet robin were you clicking quickly? I found sometimes when I tried to click one fast, it would open the one next to it. If you paused and looked you could see it opened the wrong one (and go back) but if you rushed you could buy it without realizing you were in the wrong page

#

Am I correct in saying Frank Leslie's captain ability does not work at all? Seems to be bugged.

Feel like I should ask for a refund on the pack injust bought...

velvet robin
#

@elder oyster i was not and it showed the legionary bps but still gave me something else

elder oyster
#

Gotcha. Just figured I was ask as I saw the issue with the menus at times but never an incorrect shard once past that

jagged elk
#

@velvet robin same happened to me with centurion bp. Thought I was buying one for 3600 tokens. Instead the game wanted to give me a rare gas for 12k tokens. Hit up support and plead your case

velvet robin
#

i have ive had atleast 5 messages back and forth and they all tell me they cant do anything about due to technical issues

#

@jagged elk

jagged elk
#

@velvet robin Most times when this happens, if it’s a view button, the next page is for an adjacent item in the store just like @elder oyster said. Same thing used to happen in the previous alliance store UI.
This is the first time this UI style actually loaded the item I wanted but when I bought it something else came up to collect.

unreal pilot
#

Base raiding is currently impossible, ships will not attack or gather any loot, the disappear during the animation, no damage is taken, and no battle report is given. @ivory vortex

vital folio
#

here's a bug report, I have an offer in my store with three officers, all of whom have broken officer skills

plush epoch
#

@unreal pilot did they add cloaking devices?

#

@vital folio a very beautiful offer, glad I don't have it

slow flax
#

Alliance Leaderboard and Act of War leaderboards are only getting 1 point for each level 22 Separatist Elite killed instead of 25 as expected.

#

The actual score is increasing by 26 rather than by 25 and the notification says it is increasing by 1.

#

I think we are double dipping. Since we get 1 point for every hostile, the elites are being counted twice, once for 25 pts and once for only 1 point.

red tide
#

@unreal pilot that just means your target is at or near his vault protection levels. It’s a graphical error. And not a terrible one since it doesn’t inflict damage for an empty cargo hold.

#

@slow flax you’re right. Points have been added that way since the last hostile event. You’re getting 26 per kill. Bosses hand out 501.

austere monolith
#

@red tide No, that's incorrect. I'm getting the same bug over and over for bases which are well over possible vault limits even if they had Prime Protection and full protection for their level. This is a bug.

#

I literally just tested. Envoy disappears, doesn't take any damage, reappears with nothing in hold. Kumari attacks, animation happens, and gets a full hold

elder oyster
#

@ivory vortex could we get some acknowledgement that something is going to be done to fix the officers in the Shakedown Cruise bundle that was just sold? Pretty bad that it was sold and Leslie is flat broken. If there is at least a plan to fix that would help.

tacit cliff
#

So I provided scopely support with a screenshot where I got 35 bones shards from a chest, and then the incorrect number of shards after I was finished opening chests (imagine a 1+2=2 situation), and then the response was to ask me for a screenshot of the chest before I opened it and they closed the ticket.

#

I can't begin to put into words how awful the in-game support staff is.

red tide
#

@austere monolith your kumari holds way less than an envoy.

austere monolith
#

@red tide no, really?

obsidian lake
#

@tacit cliff the screenshot that you got the 35 shards show how many you have already

#

under the 35 it says how many you had before getting those :))

tacit cliff
#

Yes, so on the character it says x35, and below it says 29/51, and then once I went to my officer screen it was 62/51

red tide
#

@austere monolith the point is, the but occurs roughly 50% of the time (still a bug the way it displays) but a ship that WOULD take more than allowed is getting the bug. if you hit with a horizon. same problem. hit with the warships, and since the amount they take is still above vault limits then it's a successful hit.

i don't dispute the bug, but the reason is that you cannot take as much as it's trying to take.

tacit cliff
#

29+35=64

obsidian lake
#

i had/have the same issue with my epic kirk

#

been submitting them tickets for 1 month, with the same answer there is a visual glitch

#

i won 103 shards and i had 97 and after exiting etc etc i had 196 and not 200

#

so i gave up

#

atm i have 182/200

tacit cliff
#

Its fucking bonkers, its not a visual glitch, its the number of shards that we were supposed to receive!!!

austere monolith
#

Order of events:

  1. Envoy attacks.
  2. Envoy ship model disappears.
  3. Envoy reappears atop the target base, empty hold, no damage taken.
  4. Kumari or any other ship attacks.
  5. Kumari model doesn't disappear.
  6. Kumari finishes attack, sustains damage, has a full hold of 19k or whatever.

Envoys have attacked plenty of times when I've only gotten a few hundred. You are inaccurate about the "trying to take" part, @red tide

Additionally, it doesn't log the attack in your inbox. There should be an attack, but because it's a bug, there is no attack registered. You can attack the shit out of a base even if you get no resources.

obsidian lake
#

i know 😦

tacit cliff
#

I just can't believe that they asked for me to provided a screenshot of the chest before I opened it

#

wtf is that going to tell you?

#

Assholes.

obsidian lake
#

you don;t need cause the number for what you had is under

#

resent the ticket and circle the number, maybe they will see !

#

i know i didn;t had a visual glitch cause every time i won 1 epic kirk shard from that moment one it increased by 1 or how many i got

#

not by the number that i got + those missing 4 shards

tacit cliff
#

Yep...

obsidian lake
#

still have the pic in my pc

#

other one is in my phone

#

hmm think is this:

#

can;t see on phone too small :))

#

o yeah bingo there is it

tacit cliff
#

#visualerror #scopelymath #willupsetthegameeconomy

#

Not in picture, also shows x7 Kras above 83/95, then when I go to Kras in my officer list hes still at 83/95

#

It would appear that this "visual error" they say is any chests subsequent to the 5th chest being open appear both as the X# of shards, but also appear on the final tally X+Z/Y number, where Z is the number prior to any chests. Unfortunately I don't have the screen shot that shows the bones shards being from the same pull. Lesson is take screenshots of every single action, including the chest screen, so scopely has the proof they need to ask you to be patient!

slow flax
#

When is domitia getting fixed. The client app calculates a faster time but the server sticks to the regular warp speeds.

lapis kindle
#

hopefully never, I like having 2 helvias

native oyster
#

?

lapis kindle
#

Mining node went negative, ship showing on the node was sitting next to it

#

Engaging in combat with the node destroyed the ship sitting next to the node and it reset properly

cedar crescent
#

Gotta love how the game freezes while your ship is in enemy faction space and you cant get back in, only to finally get back in to see your ship killed by the faction fighter. Thanks for nothing Scopely

short peak
#

Envoy in battle with no one and destroyed in enthra. I sat an watched as it went into battle mode with no one and got destroyed twice.

random path
#

Every node in afritalis is broken. Just in time for mining...

#

Correction, intermittently broken. Lots of people having issues seeing the system but it just loaded for me

native oyster
#

Have you tried reloading the system by going out of it to Galaxy View and back in again?

random path
#

Did that, didnt fix it. Came out to discord, when i went back in it fixed.

#

And broken again lmao

#

If i leave system view while its broken then leave the app and come bqck in it loads consistently

#

Restarted app as well and still broke on me. Currently its working fine havent managed to break it again

golden folio
#

<@&509691205798592532> <@&509690795536941056> I have tested 3 times, and my friends as well, the notifications “left 10 min for your bubble”, doesn’t work

#

We are exposed to any attacks

random path
#

My 10 minute warning worked for me a few hours ago, unless you mean the attacked warning

golden folio
#

Not attacking warning

#

Anyone else?

jagged elk
#

My 10m warning always works. iPhone XS Max

#

[since the update that addressed notifications / moved it to a client-side timer]

night igloo
#

Unable to relocate base... anyone else?

true ore
#

<@&509691205798592532> <@&509690795536941056> - Login Servers Messed up right now? been locked out on splash screen for about 45 minutes

placid radish
#

@true ore What percentage?

true ore
#

Luckily i noticed how crappy and laggy game was today so i kept putting bubbles back up after every miner kill

#

25%

placid radish
#

Reinstall the game, alot of the time when you get stuck there repeatedly you need to re-install. I don't know the technical aspects, but, it works.

true ore
#

ill try

#

@placid radish - that worked, thank you

placid radish
#

NP

mossy sonnet
#

I'm not sure if that's right😂

ocean timber
#

<@&509690795536941056> can one of you guys send me a PM please? Have a bug and reported it but not being listened to :/ TIA

plush epoch
#

@mossy sonnet it's right remember it's scopely 😉

verbal bobcat
#

@mossy sonnet it's a weird bulk discount.. 😃

solid galleon
tacit cliff
rustic stump
#

LOL clearly you were second what's the problem? haha

#

Scopely math

tacit cliff
#

@ivory vortex please respond to the above post by me

idle tiger
#

Did you send those screen shots to customer (dis)service?

tacit cliff
#

Yep.

#

Fully expect visual error

scenic jolt
#

How long does an in game bug have to remain before it's just considered a permanent "part of the game"? Asking for a friend.

vast sky
plush epoch
#

@tacit cliff check the rewards, is that first places rewards or second places rewards?

tacit cliff
#

I got 2nd place rewards

#

Ah don’t worry fellas, I didn’t get screwed, it was just nabbed from me after I was declared winner

solid cloak
#

My Ingame support ticket is bugged since May 16, there is no way of creating a ticket for it, neither are there any responses to added conversation

plush epoch
#

Haha, scopely took first place, and ruined your day

unreal pilot
#

very likely

spice coyote
#

You were sniped at the last second and Scopely’s servers didn’t register it fast enough for your client to see it. I had something similar happened to me on our same server. This is why limited timed events are not secured unless you have at least a 1M+ point difference between you and the next person below you if you’re duking it out for 1st.

With that said, I stopped doing limited time events, especially the officer xp. @tacit cliff

native oyster
#

Mining event and some systems with multiple problems. That's a mess. So you can't reach any goals

#

Voss has the bug that you can't see anything. No npc's, no mines

#

Restart doesn't help

#

You should stop the events first and fix all errors before you start anything

exotic coral
#

Putting as requirement something that the relevant game page shows as unattainable, sounds like a bug to me

I can only "figure" that at some point in the game, devs plan to add/unlock further Reputation growth, in the game.

But at the moment, it feel just like one more "loose end" left hanging in the game.
Poor design.
And interface
🙄

It would have been professional to specify in the research item something like ">10M Reputation will unlock after...."
But I'd bet the Devs themselsves do not know YET when and how they'll decide to unlock it.

Provided they're even AWARE of this "loose end" in the first place 🙄

dusky cobalt
#

Wtf STUCK REPAIRING now????????

#

Opening chests isn't resetting it

tough verge
#

Hello SCOPELY. I can't log in this AM. I get to 25% then it stalls. I have restarted the phone. Any help would be nice.

native oyster
#

@tough verge you need to uninstall and reinstall the app

tough verge
#

That was what I was thinking. What a hassle.

#

@native oyster @Panic Now it won't reinstall either. Wonderful.

native oyster
#

@tough verge never heard of the app not re-installing, restart your device and try again

tough verge
#

@Panic Here is where I am

#

I have restarted. I even turned device off and back on

slim tide
#

Small issue but I think the kumari used to unlock at shipyard 28, obviously that isn’t true anymore.

tough verge
#

Had to stop everything but got the game reinstalled and was able to log in.

plush epoch
#

@exotic coral meant to be added later in the game, if something is unavailable rn it means it's still in development and it's coming "soon" as in armadas soon

surreal adder
#

Ship can be damaged even without a captain??

plush epoch
#

@surreal adder yep

#

You got screwed over

surreal adder
#

Yeah. Now i have a stuck ship

#

Any way for a mod/comm manager to fix?

plush epoch
#

One of my guys has the same issue, can't do anything about it, guess it's a dock warmer for now

placid radish
#

@surreal adder Can you send me a SS of your player ID?

lusty nexus
#

Anyone else having problems getting recruit packs earned? When I have completed a task and earned a recruit, it doesn’t show it as available to open. It also happens when you go in the events and try to redeem them there. Not sure where to let someone know about this.

rustic stump
placid radish
#

Please stop posting stuff about the D4 being broken, it takes a little piece of me away with every one 😦 I will forward on to the team... hopefully it will be fixed by next December when I can get mine.

rustic stump
#

They can't fix it if they don't know it's broken. 😎

placid radish
#

Still

#

Sniffel.... that's my dream ship... Whole reason I went Kling is how beautiful that ship looks

rustic stump
#

I feel you.

placid radish
#

Honestly its why I got the D3... Made me feel a little better knowing i was only 13 levels away from teh D4... then again, I can't even get the bortas yet lol

elder oyster
#

@placid radish is there a known bug list somewhere?

placid radish
#

If there is, I don't know where

elder oyster
#

Is there a way we could work with Panic to get one pinned here so people at least know what it already known? (And keep it reasonably updated)

placid radish
#

I will bring it up

elder oyster
#

I mean the fact that they sold the Shakedown Cruise officers and all three seem to be broken in on fashion or another kinda sucks...

jagged elk
#

@elder oyster Seen the new FAQ channel? Some of the more common things that are asked about in bug-reporting are posted there.
There’s also that “known issues” help page in-game but doesn’t seem that has been updated in ages.
I’d love to see a public JIRA.

elder oyster
#

Lol.... JIRA..... I hate JIRA.... 😛

jagged elk
#

Haha love/hate relationship between JIRA and I

elder oyster
#

Yeah, neither FAQ has things like broken officer abilities.

I mean is it just me, but any time I put an xp up officer on the bridge, it seems like the xp actually goes down...

#

Killed several 16 with NS just to test baseline - all 169xp. Added T'lan, went down to 150 xp. Switched to Hadley, also 150 xp. Put both together, also 150 xp...

jagged elk
#

I’m bought the shakedown pack even after reading here the captain abilities were broken. Figure eventually they’ll work.
These discord’s are great for info but I do have to come here regularly to stay on top of the current bugs. A single place that lists them all would be perfect...
I want to say I read that the XP in ship details will go up by more XP points than what is displayed above the ship/dock icon on main view.

#

When you have the XP bonus officers in play

elder oyster
#

@jagged elk I will have to double check that but in my experience the posted number has always been correct to the manage tab, but easy enough to check

jagged elk
#

@elder oyster Just tested with Hendorff. I was wrong, at least for that officer. His XP skill on explorers is broken

elder oyster
#

@jagged elk nope, display with the initial number matches the numbers on the manage screen. Unless something really wierd is happening it's not that...

sharp hemlock
#

I cannot move my base get this error message. Get does not matter under bubble or not all shis in base

dusky cobalt
#

@austere monolith that bug appears to be related to veto cargo size. If envoys can't get loot, smaller cargo ships will be able to, until the bug affects them as well. Don't expect these greedy hacks to fix anything though

vague cosmos
#

You say the Event Store shuts down at 17:00 pdt on July 1 However, the countdown timer will shut it down at 09:00 pdt. 8 hours early. wtf?

blissful iris
#

Just got the augur today

#

I think there is a bug

#

When the enemy is killed while burning with the kinetic weapon, they don’t die.

#

Well they still gives all the rewards and all, but not killing a player ship in certain situations can be very troubling

#

@placid radish

native oyster
upper jay
#

The counter stucks again
Even with enough rss it isn't possible to repair again
You're not able to mine some nodes again
Ships stuck in warp again
Relocation stucks again
...and no one seems to know what the function of the recommendation rank really is.

mighty panther
#

the current jira will never become public due to privacy restrictions

#

@blissful iris are you sure vemet ain't on the enemy ship ?

autumn socket
elder oyster
#

@upper jay by recommendation rank do you mean commendation? At level 28 ops you get a mission to back one the factions by basically officially joining up. The way you complete the mission is by buying commendation rank 2 from a faction you can buy it from and turn it in for the mission.

Commendations are basically just a gate to ensure you have the appropriate level of standing with at least one faction as you level up

vital folio
#

@blissful iris this is not a bug, it is a result of certain officers

#

@mighty panther my in game store is bugged, 2nd time now it has tried to sell me broken officers. Mirek’s one round burn will never activate a skill because it ends in the same round it activates, never giving other skills a chance to activate.

round veldt
blissful iris
#

@vital folio well augur's hull removal is supposed to kill a ship, not resurrect them

#

@mighty panther unless hostile can use vemet, I don’t think that’s the case

vital folio
#

@blissful iris you explicitly said player ship

blissful iris
#

I said “enemy”

#

Player ship is my concern with the bug

vital folio
#

it doesnt read that way, just saying

blissful iris
#

😃

#

Player ships resurrect too

#

Any ship killed by the kinetic weapon while burning resurrects

#

With the exact % of hull augur's skill is supposed to remove

#

And battle log also gets buggy, some negative hull are shown

#

Pretty sure this is a bug

dire cliff