Or, conversly contact whatever diety you follow as youve got about as much chance there as with Scopely, its C3PO bots answering your queries, lol
#👾-bug-reporting
echo chasm
slow flax
Mission "The Price of Unity" and several others have mystery rewards that are never revealed even upon completion of the event. Nothing tells the player what they got. There were no decisions to make during the mission that would have defined this reward.
mighty panther
abboc: not if he adds in the request that he has taken the usual steps like clear etc
@abboc also, automated answers are only generated if there is a flood of known issues, and should be tagged as automatic reply (at least thats what CSL told me). this request requires agent intervention where he has to manipulate players data
I think those mystery missions have a choice in them, changing the reward...
but yes, once chosen, the price should be known, and the event details should be updated
lavish bridge
Game crashes constantly on latest iPad Pro. Not hardware
mighty panther
welcome to the ipad family that sees it's home screen more often then we want to 😉
we know it's software, it worked before the maintenance update 😛
vapid wedge
What about the issue of "ghost ships"? There are quite a lot of PVE ships not moving that you cannot attack.
native oyster
If i can join. Good evening and great job on the game. I m sad to say i m completely bugged here and i need a solution tried your help line but no joy till now . I recieve no daylies and nothing on group events its like i font exist really holds me down in the game pls fix it :)
And this is since day one i later saw from friends that they get gifts and stuff
polar rain
@native oyster я писал - они сказали чтобы я использовал англ версию
weak island
@mighty panther @narrow copper
I have this same issue. Make a bug report, but don't expect a resolution. They closed my ticket after saying they were looking into it. Still unresolved since Feb 27th
velvet wolf
Repeating issue: Gameplay drops and the display goes black and then to my home screen.
lethal walrus
Are there any news on finishing this quests? Was anyone able to finish them already?
tropic patio
Dissent I finished today actually. I cant find anything to work on support of the empire
On dissent I Just killed roms in the system it said the rebels were in. That worked.
velvet wolf
Just the issue on ST Fleet Command . Star Wars Heroes doesn’t have any glitches that I know of.
golden haven
@onyx bear in the latest update you started they they fixed the music. Its been fixed all right. It completely gone and you cant get it back. The app need fixing again and you need developers who actually test things fully before deployment.
sacred condor
I spent 20 fallout upgrading for station even and did not make it to the top. Used the whole 20 to get it done and missed it by a lot. Please refund me or get the the event. I used Instant upgrade and time speed ups.
high summit
@onyx bear on my server our alliance message board is messed up. We haven't been able to change it for over 6 weeks. Tried everything including transferring leadership. The third party support is useless. We need true support / Dev intervention
autumn socket
@sacred condor I'm sorry but how is it a bug that you missed out on completing an event?
strange kiln
daring dirge
dusk yoke
Lol @daring dirge It is a known issue, hopefully JB has some news when he comes back
celest flicker
Does anyone know why the the jellyfish build screen is blank when I go to build it?
high summit
@dusk yoke any idea how to fix an alliance board that doesn't stay changed? Cleared localization, reinstalled, force quit, changed leadership and still won't hold a change. Talked to the "support" and they keep giving the run around . Been over 6 weeks now
dusk yoke
@high summit so is it just you that has this issue or more in your server love?
high summit
As far as I know just our alliance. Our allies don't have the issue
dusk yoke
Weird, okay, will show JB when he gets back, hopefully he can escalate it for you
high summit
Thank you . Support has been no help so thought talking to you or jb could help. I posted my I'd in previous post since I don't know exactly which server I am on other than canada
Can upload a video that we made showing the issue as well
dusk yoke
Im sure JB will message you, Ive screenshot the issue and left it for him for when he gets back
And wooo another canadian! 🇨🇦
Sorry i live in Australia and dont see many Canadians round here haha
high summit
My whole server is all Canadians. Was told it was a founder server for Canada but not sure. Know it was active in the early beta but highest guy we have is lvl29 lol
celest flicker
@dusk yoke have you heard of others being unable to the jellyfish after getting the the 75 shards. I finished after the last event.
dusk yoke
What level are you Cylon
celest flicker
17
dusk yoke
Weird. You might have to wait for an event to come back around
@oblique rampart Im removing your photo with your player ID please crop
celest flicker
Really? It only comes around once a month...
dusk yoke
Or @oblique rampart send it to me in a pm and I will give it to Jb
oblique rampart
ok thanks
dusk yoke
@celest flicker yes, if youve maxed out your bps and there are no more missions, you gotta wait for the event
last osprey
That works for those that have the bps and are still lvl 17 but those that moved to lvl 18 not knowing the cutoff for the event was 17 are screwed
autumn socket
@dusk yoke question regarding repair bug where it costs more to repair then it says it will I have put a ticket in game and had some res returned but obviously this is an on going issue I have said I'd like to be compensated for the res I will be spending and have already spent over what I should any chance of that happening?
dusk yoke
@autumn socket Im not sure if thats a known issue as yet, will ask JB when he gets back.
dusk yoke
Good. Ok will leave JB a message and hopefully when he gets back he has news on it
autumn socket
And the compensation for past and future repairs till it's sorted?
dusk yoke
I cannot speak to that, Im not in control of any compensation all I can do is make them aware its happened and is happening
autumn socket
Ok thank you anyway will keep trying
placid oasis
please sort out the issue about loss of connection. the yellow umbrella symbol is being more irritating. please make that one of high priorities.
acoustic folio
Wish these full nodes could be mined and reset when emptied
mighty panther
@exotic jungle do you have any faction dailies in there? if not, it might explain why you don't have the ability to reach 235 points
@golden haven did you have the sound muted before start of the game? if ios, check the mute switch, if it is enabled while starting, it might now work, toggling the switch and restart 'fixed' the music
open rover
Should everyone have the milestone leaderboard event. My friend on another server has it but I do not.
mighty panther
@strange kiln the battle report issue is known and being worked on
@daring dirge use that as personal notepad ingame 😉 (still gonna file it, thanks for screenshot)
golden haven
@mighty panther andriod. Also happened on mybalt running on blue stacs andriid emulator on my laptop. Its an issue with the andriod app i believe.
mighty panther
@daring dirge https://stfc.key2peace.org/view.php?id=64
no, I kinda had it on ios as well, toggling the mute fixed it there
although if that doesn't fix it, the app might be blameable
@celest flicker you mean seeing no description or details in the ships section ? (https://stfc.key2peace.org/view.php?id=49 for the north star which got fixed)
@high summit as you said yourself, your issue needs intervention, and sorry to say, that must be done by support
half fractal
Glitch nodes, you see them but they never are able to be mined. Often 1 to 5 in each system that toy with our emotions.
mighty panther
I've seen a system full of them with only 1 to 5 being functional 😛
exotic jungle
Your In game support stinks .. they are not competent to answer basic questions or figure out basic problems/bugsy. Their comprehension of their own game is lame... @onyx bear
mighty panther
working on that
high summit
@mighty panther have been working with support for over 6 weeks on it now and constantly getting the runaround. The third party support is useless in regards to this issue. It is a Aug that locked our alliance message board that can only be corrected by the devs as we have done everything support has said and much more almost daily. Would appear to be a server side issue which they aren't acknowledging nor pushing to the mods whom can fix it
mighty panther
@high summit is that one ticket or are those several tickets ?
high summit
The latest ticket has been ongoing for 3 weeks
My alliances leader has had it open thus had to miss other tickets because of it
mighty panther
could you reply to that ticket with the request to have it escalated to support lead for review ?
high summit
I'll pass it on. Thought g would ask jb about it because it seems like working with him gets things fixed faster
mighty panther
well, besides the issue you have, there is also an issue with support in this, and I am sure Georgie wants to know
high summit
All we keep getting told to do is the usual. Force quit, clear localization, reinstall. We even changed leaders in case it was just him but didn't do anything. We change the board and it looks changed them leave the screen and return to it reverted back
mighty panther
it's clearly a serverside issue, those steps don't do a thing
just tell them you've done it multiple times
native oyster
Lmao come back after 3 weeks and the same ole bugs haven’t been fixed
modest wigeon
No kidding, sent my ship on a 5 min trip 20 min ago, has still not arrived. Mining node timer at zero, but still mining, ect ect.
tropic patio
You already spewed your bitterness server side aperture. No one cared there either
mighty panther
they don't read serverside chatter
you can complain on server as much as you want, a large room would be more efficient as you'd hear the echo as reply
dire smelt
In game settings removed/missing. Unable to adjust notifications unless through android? Was this the secret update that also bugged the combat logs?
mighty panther
ios notification is broken on some devices yes, known
are you completly missing settings ? tried a restart if yes?
bug with battle reports is serverside issue and known
the ios issues exist since the maintenance update in februari
dire smelt
Restart worked ty. Was funny that settings button was replaced by a chat button. So i could pm myself. Lmao
mighty panther
they really should check their db connectivity....
inland tendon
Hello 👋🏻
In the last jellyfish even I earned enough parts to build it. 91/75
Any time I try to hit the build button the ship disappears and things freeze and I have to restart the game.
I have uninstalled and reinstalled the game, turned my phone off and on. Nothing has helped.
mighty panther
ok, second time I hear this today
@inland tendon filed as https://stfc.key2peace.org/view.php?id=66
inland tendon
Thank you 🙏🏻
mighty panther
feel free to contact support and add the link to it
thats an unofficial tracker, but team is aware of it
inland tendon
Ok 👌🏻
native oyster
Afternoon THC is good, morning THC is better 😂
mighty panther
get your own stuff and don't even think about cannibalising me
or should I file this as bug report: not enough thc available for the moderators in order to keep calm ? 😃
I remember one of you folks mentioning that the fact that upgrade of defense platforms not being accounted for in 'power creep' is intentional ?
dusk yoke
Dont think that was me.
native oyster
@native oyster do you happen to know how specific the north star bug with added health bonus for mining is? Or someone else of the more experienced ones?
@mighty panther support replied to many players that points issued for defence stations was a bug that they had remedied and they do not count towards base upgrade power anymore as that's how it's intended
@native oyster i don't have a great deal of experience with the north star, my t1 antares mines g3 quicker so it sits in the hangar 😦
mighty panther
@native oyster then that bug still exists, didn't get points for power creep when upgrading my def stations yesterday
native oyster
but that's how its intended to be now
mighty panther
so power creep only counts for power increasing updates ?
and that info is nowhere to be found ?
sorry to say, but I did see base points increasing as well
native oyster
@native oyster ok, it just seems to have a bug that is quite simple, which also seems to be the case in many other bugs
mighty panther
how can the upgrade of a defense station, thus increasing defense power, NOT account for base power increase ? 😃
whoever said it to be intended should go see a shrink 😉
native oyster
@mighty panther i agree with you but devs don't want it to count for some reason
native oyster
@native oyster give us your thoughts and we can add to @mighty panther 's tracker
mighty panther
cap skills being ignored when doing anything with them, should be known
related to: incorrect mining rates, skills not accounted for during battle, etc etc etc
and whats the purpose of defense platforms anyways if someone 5 times your size can raid you
thats like making scratches you can wipe off with a cloth
the same as with vaults, whats their use if ppl can still raid those too
except for being fancy resource costing extensions to warehouses
also, dili storage is pathetic
native oyster
@native oyster it seems to have 4 figure problem. Everything seems to work as intended until the total officer health reaches 1000 points, and after that it breaks up.
mighty panther
field limited to int(3) ? 😃
native oyster
🤦
mighty panther
guess some nutcase ran optimize on it and blindly accepted the result just in order to go home on time
error caused coz tech is afraid of his wife 😉
you are lucky that there is carnaval going on in germany/nl etc
probably the reason its so quiet here
quartz patrol
Octoberfest in march?)
mighty panther
the dresstyle on octoberfest is more uniformal then carnaval 😛
caranaval in northern europe is like the day, crazy ppl can be themselve without being noticed
mighty panther
you got one day left 😉
better wait till next year and enjoy all the days of crazyness
timid dirge
My faction dailies aren’t showing up even though rep is better than ever.
mighty panther
tried restart ?
timid dirge
Yep
mighty panther
you got no faction dailies at all ?
just to be clear on your question, since it could also mean that only the dailies of a faction you got decent rep on is missing
twin yarrow
Faild warp each time. Need to restart every warp.. Fix please
placid dagger
@mighty panther can you clarify vaults; do they simply not work?
mighty panther
I assume vaults are the same as protected cargo for ships, so they should ensure that what they can hold, should remain after raid(s)
heya @onyx bear btw
got raided, I knew I had over protected limit, but after the raids, less then protected remained
was quite a while ago
native oyster
I
native oyster
My base was raped and i get No Information about it! WTF!!!
ivory cave
Three months now... here is the latest wonderful response from your crap company
They’ve won. I’m done trying. Could have been a great game if these azzhats could do anything. :/
mighty panther
I know it frustrates you to not get the exact answer, thats always a problem in non documented, closed source stuff
ivory cave
Non documented?
I have 58 emails in over three months?
Closed? It’s only closed because they continue to close the ticket after those worthless repsonses
mighty panther
yes this is a bug, specific a bug that only seems to affect you, since I haven't heard about it yet
and you say you are communicating 3 months about it
ivory cave
I have ten emails asking them to stop closing the ticket and they assure me it doesn’t hinder my progress to a solution
You have address it in this room
mighty panther
true, tickets eventually get combined
ivory cave
As has q2
eternal sandal
What’s to do with this spot😂
ivory cave
It’s been escalated 2x by people in this room
mighty panther
@native oyster stepped down, @onyx bear is the new CM
ivory cave
Yep both have escalated it
And you’ve commented on it
So if it’s undocumented then everyone here is a liar as well?
mighty panther
I remember your nick yes, but thats not 3 months ago, never heard about the game then 😉
so, simply summarized, you are unable to upgrade/tier up any ships ?
ivory cave
Without paying gold
mighty panther
because you are missing the (un)commons for it ?
ivory cave
No
I can not and have not been able to upgrade any ship with time since I paid for the jelly fish upgrades.
mighty panther
upgrade with time ? I don't understand that part
you mean, since you bought the Jelly upgrade pack ?
what I really need to address is that georgie tried to help, and you keep complaining
ivory cave
Only can tier up ia ship f I pay gold
Georgie what’s me to upgrade a worthless ship by collecting material I don’t have
mighty panther
tiering up doesn't require gold
putting in the part does cost resources, tier up itself only time
ivory cave
Weeks worth of time and chance to convert crystal to attempt to upgrade a ship that I’ll never use
mighty panther
you can use gold to instant tier up
ivory cave
I can’t tier up with time
mighty panther
can you gimme a screen of that please ?
preferrable for multiple ships on different docks
mighty panther
yes I know
ivory cave
Saying I can’t upgrade a ship while one is being repaired but nothing is being repaired
mighty panther
but I'm not affiliated with scopely, so I cannot access your shots
ivory cave
Hen what can you do
Then
Besides argue that these guys run a good game really poorly
mighty panther
at least have it on file with plenty of details showing this issue
mighty panther
then not
ivory cave
Same crap different day
mighty panther
if you gave up, fine
mighty panther
then I can save my time to continue on this
mighty panther
which is not support's fault
ivory cave
But they can continue. To toll out money grabs that cause more issues
mighty panther
bad answers based on skimmed reading, yes
but issues known but not getting fixed, not
thats a different department
ivory cave
Support can’t fix the issues and placate players after scopely takes their money
Who’s issue is it
mighty panther
if you think so
if you know a game has bugs, and you know how poor you consider support etc
hollow wadi
thats not about a bug i think
more about some broken record in his acc data
and someone needs to look into it an support clearly cant see it all
mighty panther
yeah, thats what I thought too
since he is the only one I heard about having this
ivory cave
I asked to reset me to zero let em start over and just redeposit my purchases and they said we can reset you but will give you nothing
mighty panther
so I wanna document it on my tracker, for the team to look at when they cycle through the list again
giving it new attention perhaps
but he gave up
hollow wadi
thats a reasonable request
tropic patio
I had the issue before but I cant remember what fixed it. Was actually on my end
hollow wadi
and they should just do it if they cant find it on their own
ivory cave
Wouldn’t youbthink?
Im@willong to give up all my time spent to start over just want my purchases back and it was a hard no
hollow wadi
u should call google and ask for refund
mighty panther
contact store where you bought it
if you have a valid reason to request a refund, then use it, that simple
if you buy goods, you return them to the store you bought them, and not at the manufacturer
ivory cave
Doesn’t fix the problem that scopely is willing to do nothing b
mighty panther
they do, but you do not accept the suggestion made
mighty panther
your ?
ivory cave
Uh huh
mighty panther
if I would get money from them, then I'd be either coder or support worker, since I have experience in both
if I was coder there, and the chief would give me permission to hunt bugs, I would with pleasure
especially the ios bugs are currently pissing me off
so you are not the only one with game related frustrations
hollow wadi
well either way he is correct about support being completely bs and rude
ivory cave
That’s my point
mighty panther
also, you could have asked the simple question of, when I try what you ask, and it fails, and I loose latinum because of that, would I get it back ?
ivory cave
I know o can abandon the game and get a refund
hollow wadi
you dont need to talk to support if they annoy you tho
mighty panther
do they contain the shots?
ivory cave
So your suggesting that being frank is keeping them from fixing my issue?
That’s great support
mighty panther
no screenshots of the mails please 😉
could give you my email addy, I don't care about your address
ivory cave
Also they suggested I upgrade all smaller ships I have in dock to test their theories last month. Now I cant add my northstar cuz I have too many useless ships
Asked them to delete the ones they asked me to upgrade... sorry we can’t do that
mighty panther
despite the increase of +5 on the hangar ?
support cannot do that indeed, needs dev intervention
ivory cave
I can’t talk to dev, so isn’t it up to support to get someone to do it for me instead of saying sorry we can’t do that our apologies continue to enjoy your broken game?
mighty panther
they can read logs and perhaps mod some basic rss values on your account
ivory cave
They seem to make a lot of suggestions that cause time and money but can’t solve anything react to anything approve anything compensate anything etc.
mighty panther
yes, thats why georgie does some prechecks
in order to try to get it narrowed down
feel free to forward the mails to outsider at scarynet.org, I'll try to make a report out of that in the tracker
then I'll also have the ticketids associated based on the from/reply to mail
personal info will be stripped
ivory cave
Thanks, but no thanks. Have no want or desire to give out my info. You’re a saint to give up all your free time to a game you simply “play” to defend a company that you know is so screwed up its indefensible. Good luck to you
mighty panther
I simply don't put any more money in it until I consider it stable enough and playable enough to do so
and I'm surely not defending the suits of the company, but the workers who have to endure the pain the suits cause
they get to handle the shitty mails with complaints day in day out, having to restrict the answer they give in order to remain within the policy of the company decided by suits
so yes, if I am a saint for trying to improve the quality of tickets and get better communication going, then so be it
ivory cave
I’d question your path and results. But none the less still recognize the sainthood of attempting it. Plus you’re Defending a group that chooses to do this job and gets paid to placate paying guests. The problem is deeper obviously but you can’t tally o anyone but tier one minimum wage people that have zero answers and their bosses have strapped their ability to fo@anything, doesn’t make my complaint or approach any less valid
mighty panther
ever worked support ?
zinc swan
All you have to do is increase your hanger by one level… and you get more ship slots... You also should never run out of ship space because there’s no reason to duplicate any combat ship except for maybe some mining ships
@ivory cave But I do agree with you that the support for this company is an absolute joke – especially for them making over $400 million a year
mighty panther
80% joke, 20% clue
based on the tickets I had
most replies are a joke because mail has only been skimmed quickly and not decently read
answered by humans like an automated system
ivory cave
I would never work support. They chose this job though. And get paid and can quit anytime if it’s that bad. They asked me to update every ship I had multiple times to test their theories... so I have no room. If I go to 15 I can be attacked and can’t defend myself as o can’t upgrade my ships vicious circle.im not paying them anything more due to their management of issues that seem to longer for almost everyone.
mighty panther
yes, LIKE one, I know they also use them, but I am sure most bs replies are made by human agents
zinc swan
\Updating your ships doesn’t take a slot. Creating new ships do, and support actually asked you to create all these duplicates?
mighty panther
@ivory cave sometimes it's the only choice for them, support has a high rate of workers flow, many leave after short times
ivory cave
Good lord... lol yes. You hang on specific words like this is a 3 hour old problem. I’ve vetted this with them many times
mighty panther
I know, I've read replies online dating back 2 years
ivory cave
They asked me to “create new ships” to test their theories of what may or may not be able to be upgraded. If problem is current ships or effecting everything
zinc swan
@ivory cave unFortunately, you will have to level up because support doesn’t have the ability to delete a ship
This is scopley / digit’s fault for not providing support with proper tools, and It’s probably not going to change anytime soon
mighty panther
one ship should be enough for that test
ivory cave
Not mad just see it pointless to argue tech support with someone not affiliated with scopely and can do nothing to help me :/
I’d agree
mighty panther
@zinc swan as I said, such actions require dev intervention
ivory cave
I created 6 on three different requests? Maybe 7?
But again how much of that is them “skimming” issues and just replying to reply
Not putting any care into it and just moving the problem till the next person next time o complain
mighty panther
something tells me, a lot in your case
ivory cave
I think e can all agree it’s wrong, broken and not being addressed
And it isn’t just me
It’s how they handle most scenarios
zinc swan
They are a third-party that uses a lot of AI automated responses for players. There’s also a lot of poor communication between scopely and the support company
There’s actually three companies involved here. Digit makes the game. Scopely is the publisher. Support is a 3rd party. And there appears to be a big communication breakdown between all three
ivory cave
Flaw is with the company not caring, not being prepared and grabbing money instead of fixing issues
zinc swan
@ivory cave A lot of people don’t realize this game came out in November 2017. It’s been out for android only, and only in certain countries until November 2018 when it was released worldwide and on iOS. . A lot of these problems have been around for a long time. Hence why my faith is very limited. Many of these horrible bugs have existed for six months to a year and have never been fixed
ivory cave
Agreed
What’s funny is on iOS the reviews seem loaded. Most five star reviews are 1/2 words. And populate to the top, but when you reverse the search to most recent it’s majority 1 star reviews with pages of explanation detailing basically everything that I’m saying here but in their own specific hell problem
mighty panther
trust me, I tried to post review there, in the past I think it's locked
every day is a hope for a client where those crashes are fixed, the other ios related stuff does not matter to me
personally that is, they still should be fixed for others to enjoy
zinc swan
I get why they weren’t fixed in the past. Digit was probably running out of money and needed to get an infusion of cash from scopely. Then scopely probably wanted to make a bunch of money off the game before they fixed it to pay off their investment.
Problem is, this is not how the software development cycle is supposed to work. If you can’t fund game, hire appropriate staff, and release a fairly bug free game, you shouldn’t be developing it whatsoever
ivory cave
Issue is anyone starting the game sees what looks like a great game according to the reviews until you reverse the parameters and see current first then it’s like being in a horror story.
Agree 100% @zinc swan
zinc swan
Unfortunately, I had already invested a bunch of money in the game. So I’ve stuck with it. However, they’re not getting any money out of me – not anymore, until they fix their problems
mighty panther
a very acceptable decision I share
except I didn't spend a bunch yet
so instead of sharing money, I decided to try to share help in order to attempt to improve things
I know it will be a long way to attempt to change things that are fact for years, but I try
and the way to do it is trying to get in touch with the people who decide/coordinate/communicate
ivory cave
You can’t speak to anyone but level one customer service? Think anyone above that is actually dealing with people directly? Listening to issues? Or just simply keep their head down and hope their changes fix more than they screw up?
mighty panther
@ivory cave georgie is support LEAD
thats not level one
and yes, thats not a random signature with a random title there
so what you probably got in that request from her is a feedback request from the devs in order for them to debug things
I assume female, these days you never know
dusk yoke
I knew a georgie who was a dude
mighty panther
since devs do not communicate directly with clients
yes. it would make things more easy
ivory cave
How is anyone supposed to know when 90% are auto generated responses or level one people placating you? And then when I respond to Georgie with a legit concern of why they can’t deposit the crystal so I can test it on their dime not mine, I’m back getting placated by level one? Why wouldn’t he respond If he can actually do something being a “lead” See the hypocrisy and issue here?
We can agree with that. There are easier ways for them to handle this
They choose not to
mighty panther
because she wants to focus on the bug, probably in order to provide the dev with the feedback you reply with, not answer why uncommon etc is hard to get etcs
ivory cave
You seem dead set to defend the problem
Why should I be out more money to test another theory of theirs?
Or time
Or effort
native oyster
ivory cave
Or anything three months later
They aren’t providing solutions that are guest friendly
mighty panther
tell them you don't have any or are not willing to spend
no need for a complete story
ivory cave
Or effective
I did
That was my third time asking that question today that seemed to offend you
They have dodged it every time
mighty panther
it does not offend me
what affended me was the frustrated tone in the replies, being focused on an answer you wanted on something that might be affiliated with the bug, but is not the issue you want solved in the end
you want to be able to tier your ships again
and THATS what you should only focus on
mighty panther
focus on fix first
ivory cave
You miss the point cuz you want to defend them? It won’t be fixed if they won’t listen or react properly
dusk yoke
Are you being hyper Vitamin? 😝😝😝
mighty panther
no, I do not want to defend them
you want a bug fixed, then work on getting the bug fixed
ivory cave
You said earlier you did cuz they are stuck not being able to do anything cuz the developer doesn’t fix when the tools
So it’s cool that to try to fix it for the third time I have to spend more money
That is t a solution
mighty panther
if you can't work the way they ask you to fix it coz you would need to spend money to test it. bummer
no, needing to spend money in order to debug an issue is nonsense
mighty panther
georgie has to get permission, from the right 'suit' to allow agents to add virtual currency to a players account, either for testing or if the loss was caused by a bug and the client could do nothing against it, signed off for by a dev perhaps
ivory cave
Their response was they can not do it. And refused three times answering why they can’t do it
When everyone knows they can
ivory cave
That isn’t a solution is my point
mighty panther
and please, could we move...
ivory cave
Stop texting defenses for them and I’d stop responding 😃
But boarding a plane so got to go anyway
mighty panther
unless we may classify this as bug report about faulty support
I surely do not wish to stop you in whatever you want to do
have a good trip
to be continued for sure, but then we do it in #🌌-galaxy-chat perhaps ?
rule 4, I really need to get used to it
ivory cave
Chattiest room@where the most people can see how screwed up this company is. So worth posting it here. 😃
mighty panther
I got one left to do 😉
which I won't
I know faction dailies can be troubled, normally a restart fixes that, but there are exceptions
ask around on the server if others have it too
then you know if the problem is personal, or serverwide
subtle pelican
@ivory cave good to see another cub fan in here
mighty panther
@timid dirge can I have a shot of your faction stats and the dailies ?
timid dirge
@mighty panther
fiery frost
When I enter hostile territory, my ship is stock in warp and the hostil ship destroy it. It happens more and more!
timid dirge
Btw also a Cub fan here
mighty panther
level 15'ish ?
timid dirge
17
mighty panther
so you did the 2500 g2 ?
timid dirge
Had fed dailies since I hit 500 rep with them
I didn’t do it today as I had no daily for it
Oh g2 - yes
mighty panther
level 17 has 2500 power creep, 10/50 alliance requests, 4 build, 2 research, 2500 g2
timid dirge
Yup
mighty panther
you should have additional for fed: 1000 g3 and 15 level 20+ kills against romulan or klingon
timid dirge
As of yesterday I had 1k & 7500 g3 gas and two for level 22+ kills (which I couldn’t do)
mighty panther
22+? romulan only needs 20+
timid dirge
It started at 20 but quickly jumped to 22
timid dirge
Yes
mighty panther
20+ killing at 17 is like kill, repair, kill, repair
timid dirge
Can’t remember. At least once. But I got the additional 3* quest and the level on the histiles jumped
mighty panther
ok, so you had em before, restart does not work, clear localization (done that?)..
timid dirge
Anyway not sure what to do other than hope they come back tomorrow
Yes. Restarted and cleared localization
mighty panther
asked around in alliance if others have it ?
timid dirge
Yep. Seems not
mighty panther
not as in, they also don't have em, despite they should ?
timid dirge
They don’t have the problem
mighty panther
so it's your account thats affected, asked support yet ?
timid dirge
Not yet. From what I hear response is less than ideal
mighty panther
contact support, tell them you did the usual steps to resolve, and tell them it's probably personal, as others don't report to have it
lavish bridge
There’s no resolution. They don’t know why. Good news is you’ll get them when your dailies reset tonight. Probably
timid dirge
Ok done. Pray for me.
mighty panther
they will probably ask for your playerid
tacit cliff
Hi @onyx bear , I'm at a loss of how to proceed. This has been an ongoing problem since the last alliance mining event, and still hasn't been resolved. Long story short, I attacked a ship on a node that had zeroed out it's resources, left the node for it to reset to full, but then the node never registered that I left it. Ever since that time, if someone targets the node my ship is warped back to the node and engages in combat. Using in-game Contact Us I have submitted multiple reports, pictures etc. They always say the same thing in response, clear local caches etc, see if its fixed (which it isn't,) then ask me to humbly be patient. I've lost my patience, nobody has given me any answers, it is making it difficult to enjoy the game. I'm even more exasperated after receiving the wrong faction chest, and not my faction reputations are all of, and the in game response was basically to call me a liar. I don't know how to proceed, please contact me here, via PM, or I will provide you my e-mail.
cosmic void
@tacit cliff same issue I've found not using the ship that bugged to mine in that system seems to stop it
tacit cliff
@cosmic void I've tried mining the node with a different ship if that's what you're saying and it won't let me target it.
hollow wadi
i'm not sure he will read all of this text in this channel
tacit cliff
ok
cosmic void
@tacit cliff nah whatever ship you used and is bugged out do not mine in that system mine somewhere else
tacit cliff
@cosmic void I've had my ship A at home and it still warps to the node, or in a different system mining and doesn't work. Thanks for suggestion
cosmic void
ah okay you got it worse than me mine only causes issues when I've got the ship in system I'm pretty sure this is linked to the broken mining nodes bug
tacit cliff
Probably. If they removed and replaced all existing nodes I bet a lot of problems would be resolved 🤷
cosmic void
I don't think the issue is the nods themselves it's the DB if they pulled the nodes they probably kept the DB names the same and hence no difference something seems to be jamming the DB transactions occassionally
tacit cliff
Has anyone else had issues with event chest? I didn't even have Klingon event up because at the time I was tolerated, only Romulan event. I tried explaining this in game, and the answer was "We see looking at your profile that you have higher Klingon points which is why you earned the Kling event chest." I tried to explain that this was due to receiving the Klingon event chest which changed my faction rep but several days later and no response.
hollow wadi
ye you arent the only one experiencing issues with the chest
they fukked it up big times
tacit cliff
Well, thats good, I guess I should be asking has anyone gotten any resolution haha
hollow wadi
no haha. maybe there will be one at some point, maybe there wont... support won't do anything, even tho @onyx bear said different
tacit cliff
Fun. I'm Klingon now 💩
hollow wadi
good "choice" 😂
dire smelt
kill a load of klingons, you wont be klingon for long?
frigid smelt
Scopely bug fixers hard at work
mental mountain
what is going to happen for the servers that were left out of the mining event?
native oyster
North Star cargo bay keeps on going 😂
hollow wadi
mbn being aliance mate of mod
native oyster
Better
queen rune
hot do I logon to the big "Chat" this week?
agile geyser
lilac yoke
Is there still a way people can "hide" under mining nodes? I just observed a guy move 2 ships under 2 nodes, but I don't know how he is doing it
Only option is to mine, not attack. See he has a ship there and one down-left.
mystic hinge
It no longer works when I double click to try to hide under it, but I find when I see nodes like that it'll advise I'm going to break my shield, and that the ship is actually mining on it.
I do find the ship landing on a planet and not being able to be clicked on incredibly annoying though.
lilac yoke
Agreed. It "knows" he is there, but how did he do it? Twice?! I watched him - happen to be at war. He entered system, stopped short of the node, then went under it.
mystic hinge
that would annoy me too!
rigid granite
native oyster
wicked mortar
Wow this game is getting worst and worst 😦
vale nest
quartz heart
faint nexus
I can’t even check to see if I got a reply to my ticket I submitted because instead of a settings buttons I have a chat button like I’m going to PM myself
placid dagger
Might get more sense
Btw the spam bots on European server have evolved to PM spam now
💔💩
hollow wadi
vale grove
Why is there still issues with the automatic shield, I shouldn't have been attacked the second time if the shield went up, and I got into the game and it was up. Somebody please explain
violet heart
8 hour cooldown on autoshield
but if you're referring to the log of the last attack at 22 hours prior
the log when restarting app doesn't always sort correctly nor show some more recent hits when offline
vale grove
No, but I was hit twice in 2 minutes, I hadn't had my base attacked for a month or so @violet heart
It was a good job I was online at the time, otherwise I would have been emptied
violet heart
ah ok
in some cases, first attack can result in a victory for the attacker if they can beat the defenses, shield will popup still if not on cooldown
mighty panther
shield issue is under investigation
hope to get more info about it
as this is a breaker
hazy bramble
I have been hitting hostiles upto lvl27 for weeks. How come the combat training event is not progressing?
mighty panther
for that, you really need to contact support, as it must be a account specific issue
especially if you say you try for weeks now
hazy bramble
👌
mighty panther
specify your playerid as found in settings in the support request, also state you did the usual stuff like restart/clear localizations etc
golden fern
Why cant I log back on was hitting a base then knocked out stays at 25% localization Already restarted and nothing my base it open need fixed asap
hazy bramble
What is localisation?
mighty panther
@hazy bramble see settings, at the bottom next to localization, press clear, check if issue persists, if yes (I think it wont fix it), contact support
@golden fern android ?
golden fern
Yes cant get to settings stuck where its at now what about my base thats open it not a low base I have alot of rss Ive got time and $ in this game
hazy bramble
Just did, same thing:(
mighty panther
@golden fern did you try to clear cache at androids app settings itself ?
golden fern
Yeah dont know whats going on Im gonna be hott if I lose my stuff over these glitches
mighty panther
you won't loose your account, it's bound to your google account
golden fern
I mean my rss
mighty panther
in emergency case, you could install it on another android device with the same google account on it and continue
golden fern
I dont have 2 phones problem needs fixed
dusky sorrel
Help. Lost my original account!!
mighty panther
@dusky sorrel different android/apple id ?
dusky sorrel
No. All I did was delete the app because everything was frozen and would clear with just a regular clearing background. Reloaded it and now I'm a level 2 player starting all over🤬
Wouldn't
dusky sorrel
I love Star Trek, and up until very recently loved this app. Lots of money and time spent here.
mighty panther
@dusky sorrel you really need to contact support
dusky sorrel
🤪
mighty panther
they should be able to recover
golden fern
So whats the next step
mighty panther
just for the record, what device is it ?
golden fern
Note 8 It was fine till it dropped me off now nothing
mighty panther
I've seen screenshots of ppl with those 25% loadstop before, but those eventually cleared out itself
yours is a bit stickier
golden fern
I'm going to have a member take a screenshot of my stuff and if i lose it iver this i will be looking for my $ BACK
mighty panther
got wd40 ? 😁
hmmmm 'account freeze' would be nice
freeze account coz of trouble confirmed by support putting a perm shield on it until the user returns
golden fern
Who do i contact to fix
mighty panther
support, but in your state, I would not know how they would be able to fix that
the client itself is not working properly with your device for some reason
golden fern
Hmmmmm
mighty panther
the worst case would be to backup all data and perform a factory reset of the device, as last resort
truly as last resource
golden fern
Its not my phone it the game
mighty panther
oh, you are asking for someone else ?
still, if it remains non responsive, and you tried a lot already, really, I think something is borked (yes, client is borked as well, I know)
and in such a case, unless you are highly skilled and rooted your device, you could perhaps find a work around, otherwise, I think the last option would be a factory reset
although I don't know what would happen if you restore the backup
last osprey
@golden fern You can try contacting support threw the email from the play store
inland cliff
mighty panther
known bug
@inland cliff open the reports to see the true value, issue is that you will see yourself on the right instead of the left as usual
so reports are sent incorrectly
inland cliff
My in-game avatar is AgainstBullies. Yesterday my battle reports told me I fought myself and was defeated. Kinda made me laugh due to my name but was wondering if I lost rss or if it happened to anyone else
Yes
round summit
AOD in the house
mighty panther
@round summit and you consider that a bug ?
@last osprey MX hosted at google as far as I see
but thx for that addy 😉
@inland cliff anyways, in case you are still waiting, the bug is known and being worked on
or should I say, it's on the pile of todo
inland cliff
Saw that. Thanks. I reported in game and they reply that they are trying to fix. They never sais if I lost ressources due to this
last osprey
@mighty panther that's the only one they have listed there dunno if it's an actual valid address havent needed to try it
river flax
Hi, @dusk yoke asked me to post my question here. I am trying to figure out what the level requirement is for the Pack that supplies the 3* Uncommon Refined Ore for Prime Hulls. As you can see in the screenshot I can see other packs for Prime research, but not the one for Prime Hulls. I want to buy it, but don't want to buy packs I don't need if I cannot unlock it at my level, 12. More specifically, can I unlock the Prime Hulls pack with the 3* ore at level 12? Thanks! Aug
eager marlin
@onyx bear this is unfair that player is level 28 I’m 22 and my auto shield which said deployed did not deploy and I’ve lost a lot of hard earned rss
dusk yoke
@river flax thankyou will pass it on
@eager marlin easier and faster to tag a mod for these sorts of issues, ticket it, and if your shield was indeed up, they will compensate you.
dusk yoke
Thankyou,hehe, so please ticket, screenshot and if your shield was up, they will fix it.
eager marlin
Put in a ticket just like I did for my faction missions missing so I lost an entire day and could not complete my daily boxes last week and they arent comping that either so I’m out speeds rep rss lat recruits basically everything the game is
dusk yoke
A shield error is a different issue love.
eager marlin
Just getting mad I’m not a whale but I’ve put in a good chunk of change into this and I’m starting to get really upset
dusk yoke
I hear you. If you get no help from the ticket system over this issue, come back, tag me, and we can escalate it for you.
eager marlin
Thank you
lament seal
What kind of over powered pay to win is this?
lapis kindle
that would be a jelly fish
they were available by doing missions + the dominion event over the last week, or purchase during that same time
atomic cloak
5.4k power on the Turas is quite weak
astral quartz
There's literally nothing more frustrating than warping for 6 minutes to a Romulan system to do your dailies, then the warp craps out and you are forced to reload, thus allowing Romulan Trained Fighters a free hit or two. This sends me back to my station for repairs, which aren't allowing the time reduction right now, so it takes longer even than the before reduction timer suggests it will, in my case 53 minutes. All right, a few speedups because I'm in a hurry. Six minutes to warp to the system, and the warp craps out again.
Sorry, I have shit to do in my life that doesn't involve workarounds on shitty coding. Get it sorted please.
sand yacht
@astral quartz log a ticket to support
astral quartz
There's also this garbage
atomic cloak
Uh, wow
sand yacht
@lament seal that's a baby ship...
balmy spindle
When is the ship repair bug gonna be fixed sick of having my lat stolen game says 64 lat instant repair then take 2x as much from account pretty sure it it was 1/2 as much coming out of players accounts this would be patched in a day
tropic patio
They wont even admit that bug exists so dont hold your breath.
brisk night
astral quartz
How do I get back to my previous game after a reinstall?
dusk yoke
@astral quartz did you link your game before uninstalling it?
To game center or the play store
astral quartz
Yes I think I have to log in to Google Play. Will do that and check back in soon
Thank you @dusk yoke that worked. Phew!
dusk yoke
Oh thank hell. Good! I was worried
astral quartz
Hehe. Thanks. I was a bit freaking, I've put months into this and I love my alliance!
tulip sigil
opal marten
The system is wrong a membet was attackex with shields engaged. Ships with certsin power in dock and reduces soon as you leave
Glitches on mines where you can't mune or players are hiding etc.
Also upgrade ratio
Waiting on 300 uncommon gas to up grade and i can only get 20 if lucky at time
drowsy frigate
Game loads to 30% on my Nokia 7plus and then crashes, worked fine for the past few months and this morning I can't play it anymore
lapis kindle
@opal marten the ships losing power when leaving dock is due to a research that boosts ship defenses when docked
quartz patrol
Wow Nokia still exists?
swift dust
HMD manufacture and release under the Nokia brand
opal marten
Oh ok because it doesn't say that anywhere lol
I lost ship due to this my power range over 500
Difference
native oyster
The new Nokia 9 pureview (if they upgrade the processor) should be very competitive one in the android market, with its design & performance
brittle crown
There seems to be a cascading of glitches from Chat to Logs to Planets and systems. All since the last maintenance. Whats going on here?
subtle lagoon
@ivory vortex wellcome, maybe you can help us, to make this issue as priority, perhaps a lot of players gone while the ghost ships isn't fix yet and we have called it since it was the first time. Now more than 4 weeks done and nothing is changed. More and more players leave and i can understand them, it is hard to grind and make missions, some missions cannot finished atm... so pls kick them in their.... you know what i mean 😉 LLaP 🖖
brittle crown
Need to make RARE 3* rss available in store or get rid of it altogether.
native oyster
the same with an issue with a planet on altreigh zevis witch we cann't attack players on , but they were attacking other players constantly, i have pm scopely of this already, but this is very frustating players.
subtle lagoon
indeed
mighty panther
welcomes @ivory vortex to the nuthouse
fleet hare
A really annoying repeatable bug is this:
I am looking at a system that my ship is not located in. I then notice coordinates in alliance chat. What I do then is simply tap on the coordinates so that I can see what is in that system, and soon after I decide that I want to take my ship to this new system from the coordinates. So, what should happen is that my ship is sent to the system that I am currently looking at, of which I used coordinates to be able to look at it... what actually happens is that my ship is sent to the previous system that I was looking at, before I tapped on the coordinates. It also goes to the exact same spot relative to where I tried to send my ship at the new system.
I'll try to make it as clear as possible by using an example:
I am looking inside of the system of Rigel, and an alliance member sends me the coordinates for the system of Naussica. I tap on the coordinates, and now the screen shows me the inside of the system Naussica. I double-tap anywhere inside of Naussica so that I can send my ship there. The glitch occurs now: my ship is sent to the same relative position on the screen where I double tapped, but to Rigel, not Naussica. @dusk yoke
mighty panther
@fleet hare: could you 'copy' the message you received from your friend and paste it into the place where you want to write a message? It should look like [S:<number> X:<number> Y:<number>], if the S: (system id) parameter is missing from that link, THAT might be the reason
fleet hare
Wouldn't the coordinates simply not work if it were posted incorrectly? If I recall correctly, it did have the S:.
The glitch occurs after visiting the new system, anyhow. So the coordinates definitely worked as it sent me to the new system, to which I try sending a ship, to which the ship is sent to the previous system that I was looking at.
mighty panther
normally visiting the new system should only care about the S: parameter, the X/Y only become relevant once the system has been explored before
fleet hare
That is one thing that I can add: the system that I try to send my ship to are systems that I have already explored, since I am able to view inside of them.
native oyster
another question in the beginning of the game you can given your ship a name, i was forgotten that and now i'm not able to give my ships a name and fly around with ship a, b and c, can this been fixed so i can rename my ships.
fleet hare
The glitch has happened to me about 5 times now. It's happened too many times, on different days, and under the same circumstances, for it to just be a coincidence, or bad luck, or something that is not a glitch. It's to be a glitch.
mighty panther
so it's not always happening to you Zeo?
@subtle lagoon you are on the ghost npc server? heya server fella 😉
subtle lagoon
don't know on which i am, but i have seen you in global chat sometimes 😉
mighty panther
@subtle lagoon yeah, we are on server node 131 with rigel being unusable for missions due to no npc present
subtle lagoon
yes, but isn't only the once :/
subtle lagoon
indeed....
mighty panther
@ivory vortex, I have a task for you my future buddy 😉
native oyster
Looks like I kicked my own butt again...
subtle lagoon
and atm it is boring to do anything atm.... and i am also bored to report it, i have done it often, but only same answer...
mighty panther
open one, you see yourself on the right
@native oyster see https://stfc.key2peace.org/view.php?id=47
screenshots should show you the same as you have
native oyster
That isn’t as bad as my ships getting destroyed with no battle reports...
mighty panther
the reason why you see your player name on the left part of the a vs b text is because the client cannot determine the name of the resource being attacked like ship a or station which it should show normally
subtle lagoon
someone attacked my base as i was online, and didn't got a battlereport 😮
fleet hare
@mighty panther
Correct, it does not occur all the time, but often. I just don't do those certain actions very frequently. The actions being: look at a system; tap on coordinates; look at the system that the coordinates sent me to; try to send a ship there; ship gets sent to previous system being viewed.
mighty panther
could you check with your servermates is they have these issues too ?
fleet hare
I will. I'll post an update later after I get that info.
mighty panther
thank you
thick grove
Hello,
I wonder if you know about non-moving hostel ships?!
It's really annoying also some mines stay on the map even it's empty others can't mine even it's give resources count .
mighty panther
another 131 player 😉
thick grove
what is that?!
mighty panther
you are probably on the same server as me
thick grove
okay how can i change server!!
mighty panther
not
thick grove
even start all over on a new server!!
mighty panther
change google/apple id
or perhaps clear the gamedata from gamecenter or google play
thick grove
If they didn't fix it for long time i may have to change my id, clear cash and game data didn't work the error stay the same
mighty panther
the npc bug exists over a month now, the mining bug almost a year
mighty panther
nope, I was happy to have done the rigel mission before the chaos
the mining bug is omnipresent on multiple servers
thick grove
i am stick on Rigel Mission for a weeks now
even start thinking about quite the game
mighty panther
there are plenty of other missions you could continue on until thats over
thick grove
that is what i am trying to do
mighty panther
the npc issue is present since the event where we got points killing npc's level 13+
event started friday, complaining started saturday, acknowledgement from an admin sending out a global sunday
mighty panther
yeah, my day is complete, first CTD of the day 😉
hollow wadi
Vemet is buggy - says it can revive with 15% hull health (when being boosted) - but revives with 3.7% hull health
<@&509690795536941056>
mighty panther
so your jelly should be on the LEFT
wicked mortar
Yeah and there should be resources
mighty panther
known issue
wicked mortar
Hey vitaminTHC do you work/represent Scopely?
mighty panther
I bet in the list of reports, you see it as you attacking yourself
no I am not, but I am aware of this, and I know the former CM is also
and he passed it along
wicked mortar
No am not attacking myself
mighty panther
what you have is similar and related to https://stfc.key2peace.org/view.php?id=47
floral mirage
@wicked mortar vitaminthc is compiling a list of bugs/player requests to improve this game
mighty panther
which is actually faulty battle reports
floral mirage
i think he plans to raise the issues at tomorrows q&a session witht he devs
mighty panther
no, I won't get time for that
wicked mortar
Mind letting folks report the bugs on here instead of putting your two cents? Then dev can do a dump of issues and import in their agile software (jira/teamforge/github) or whatever they use for code revision?
mighty panther
I know the team reads my tracker, they promised
but first, I wanna focus on improving support
if they do their job better, a lot of frustration might be gone
wicked mortar
I get what you are trying to do. But this is a bug report channel. They should reply with issue number and a link to the issue tracker
mighty panther
they don't share that information
wicked mortar
If they are serious on improving things for the community
mighty panther
hence why I started this tracker
floral mirage
lol thats what happens when u outsource support
mighty panther
uhm no, thats company policy
floral mirage
many companies i worked for dropped outsourcing and brought support back inhouse because of the poor level of support
zinc swan
What’s the company policy?
mighty panther
the company decided to not share such information for probably several, including legal, reasons
wicked mortar
Well having a separate tracking issue that is not official doesn’t do much. IMHO
zinc swan
Yes but in this case they outsource it to a company that uses AI robots
mighty panther
they don't use the SensAI stuff much
zinc swan
Really need to ditch this third-party company and do support in house
mighty panther
only on high loads with very specific issues, and if, the message should be tagged with the statement it's an automated reply
and the api they use is third party, something tells me, those agents ARE inhouse
maybe second level support inhouse, first level responders external provided by helpshift at their US/India facilities
zinc swan
about 90% of my tickets are responded to by the bots. I usually have to demand a human to get anywhere
Every agent that I talk to said they are third-party and don’t work for them. I have seen zero in-house agents so far
zinc swan
Good, then tell us how to get an in-house agent and bypass these idiots at help shift
zinc swan
Scopely and digit rake in well over 400M/year. We shouldn’t be having to do any of this work for them. I’ve seen software companies that make a fraction of this have 1 million times better support
For What they rake in, this game should’ve been fixed a long time ago
mighty panther
true, thats next to try to deal with
but support first
improving support while being able to maintain the SLA
or in agreement, change the SLA slightly to provide better support
zinc swan
I hope what you’re doing really works, but I have a feeling when someone higher up gets wind of this they will shut it down. I’ve seen someone try this before and it gets shut down By higher ups in scopley
mighty panther
well, all I can do is make suggestions, its still up to those suits to decide whether they wanna make the change or not
wicked mortar
This channel should be moderated for big reports only
Bug
None of the chitchat. Guessing about how this company operates. Creates spam and noise
Out and live long and prosper
@dusk yoke my two cents... reduce the noise. So bugs are reported with an appropriate bug tracker. None of this third party volunteer that scopely has no control over for intellectual property. IMHO
Heck start a poll channel on what community wants fix for bugs. 😉 costs $0 and reflects what the customer wants.
When attacking bases jelly refuses to max load what is shown in UI always stuck at 35400 and prevents cargo full travel from executing on other bridge officer.
Pack rat ability issue.
mighty panther
only with the jelly ?
fleet hare
@wicked mortar
As for what the selections could be for the poll, it can be taken directly from this: https://www.reddit.com/r/startrekfleetcommand/comments/at4nz5/actual_top_needs_of_community/.
I've heard that the devs are already keeping an eye on this Reddit thread.
wicked mortar
Again a third party solution the company has no control over. I don’t use reddit except anonymously.
mighty panther
@fleet hare we know about it, and the owner of that post is slowly merging stuff there with my public tracker
wicked mortar
Guys stop adding comments to this. Copy what is here to your bug tracker if you want. I’m trying to play a game and report issues
In official Scopely channels
If you want to attempt to replicate bugs I do fine. Say you can replicate. But for crying out loud. Stop referencing some links outside.
Or ask about other ships. I’m a paying customer. I’m not a debugger.
fleet hare
I was simply adding relevant information to your post about polling what the community wants fixed. The link that I referenced is already being used/watched by the devs. I never said that you are a debugger. You being a paying customer has no relevancy to the topic at hand. I respect your opinion; have a nice day!
Hopefully the devs can fix the bug that I posted up above. 👌
wicked mortar
@fleet hare didn’t mean towards you. But someone likes to add comments about trying other ships etc. I’m not here to debug the game simply report bugs that I experience. If this gentlemen wants @mighty panther to start a bug tracker on his own time. Please by all means go ahead and replicate the bug etc. I’m a paying customer not a debugger.
mighty panther
they didn't ask, I simply started it
dusk yoke
@wicked mortar I can bring it up for you but channels here are @ivory vortex discretion love.
wicked mortar
On the bug I reported 35400 is more correct of packrat ability. Than what is shown. But because of this glitch it prevents bridge officer home ability of kicking in because not seen as full. This might be a bug tied to the over or under full cargo family by 1 resource
Jelly no packrat ability
Stonn packrat engaged. 20% should be 34,800 not 39k
Or 35k if rounded...
This prevents bridge officer ability of hurry home of kicking in. (75% speed up)
native oyster
@wicked mortar what's the pilot recognition stat boost on your jelly?
native oyster
that's what it's supposed to do
hollow wadi
oh..
native oyster
sometimes weird stuff happens, just want to see if the numbers stack up
weak comet
Has any legitimate shield fails happened to anyone recently?
weak comet
Not talking about colliding miners, ones that you see timer going down etc
hollow wadi
jelly buffs by 70%, that would be 34% pack rat which would add up to 38.86k cargo
not sure if thats supposed to show as "39k"
vale grove
Yep, I had a shield fail yesterday, attacked twice within 2 minutes, game was closed but I had internet so I got back in when I got the notification
hollow wadi
oh actually yes it would show as 39k.. jelly shows "29k" cargo but has 29500
so ye...jelly does buff the otehr ability aswell
weak comet
Ok how can we exchange notes and get this sorted, 50mil rss down the toilet
native oyster
display says it does but actual cargo would differ
hollow wadi
yes it does
native oyster
@weak comet report to CS is the first step
hollow wadi
39530 cargo with stonn
weak comet
Phil second time this happened, nothing
native oyster
ask to check logs of when shield was applied, why it dropped, if you have any supporting screenshots it will help
native oyster
29500 + stonn @20% = 35400
hollow wadi
ye
native oyster
so bug is a display issue with Jelly special skill applying to officer ability, but not effectively
@mighty panther ⬆
mighty panther
yeah, about to file that, was busy giving my base some jobs to do
wicked mortar
In turn bug prevents other officer ability from kicking in. Not just display bug.
mighty panther
patent birch
I am a 25 level all most of the chest and rewards I get are 2 star I need 3 or 4 star now can you correct this please ty @onyx bear @@patent birch
prisma kindle
@onyx bear I've encounted a bug when purchasing the Federation Recruit II pack from the Faction Store. Before purchasing the 80 credit Federation Recruit II pack, I had 250 Federation credits. After purchasing the 80 credit pack, I was left with 7 credits.
wicked mortar
So regarding my bug 20%x70%=14% that should be added to Stonn. Bringing it to 34% bonus on packrat.
mighty panther
@prisma kindle file a ticket towards support please, mention your playerid as well and an estimated timestamp of when you did that, also show them the timezone you are in for quicker lookup
wicked mortar
Jelly base cargo 29.5k space add 10.03k total capacity should be 39.53k
desert crag
Only getting two officer shards in standard recruit, 4 in premium when the advertised is larger
wicked mortar
Ship refuses to load more than 35.4k
mighty panther
Elliot: They are grouped now, so if you got 2 of the same, it shows as one
wicked mortar
Which prevents full loads... and hurry home ability of other officer from kicking in
mighty panther
@desert crag sum up the amount of recruit tokens you got (specified by x<amount>), you will get to 3, + officer xp = 4
desert crag
Oh, that might explain it. I'll check next time it happens
mighty panther
@desert crag recent change with the latest client, and I'm sure thats your issue 😉
rugged fossil
Eeek all faction goals are gone and i am friendly with two factions :o
prisma kindle
Thanks @mighty panther
mighty panther
@rugged fossil in some cases, restarting the client might fix this, as you probably received wrong sync data
hollow wadi
@wicked mortar i dont think it will affect hurry home - maybe on the client but not on the server
so youre probably home earlier than your client thinks you are
patent birch
@@@patent birch
I am level 25 -26 the chest and rewards I am receiving are 2 star and I need 3 star please can you correct this thank you @onyx bear
rugged fossil
@mighty panther restarted it a couple of times during the day already and support just being asses telling me to gain more rep :D
wicked mortar
@mighty panther sorry for the harsh words earlier. + thank you for volunteering. Hopefully you get some goodies for your time on this.
mighty panther
did you send them a screenshot of your faction stats and dailies ?
@wicked mortar you just used your flame, I can understand, and no, getting nothing for it besides appreciation for the effort which is plenty
rugged fossil
Yes, they just ignored it
wicked mortar
I will check and time hurry home ability. See how it behaves to provide more in depth to the issue. Time it takes etc
mighty panther
let's just hope its all going to work out the way I'd wish in time, but I am aware of the long road ahead to get it done
mighty panther
for me, thats an extra challenge
hence why I requested to be moved to an alpha(founder)/beta server once it's possible as I see myself there being more usefull
I like to tear broken things apart
when I was like 6, I teared down broken tellies and dragged the parts home 😉
so the store that threw em away sent clients they couldn't serve coz the part was to old to me, coz I surely had em on the attic 😛
patent birch
Was the TV s tube or electronic boards
mighty panther
the first thing they teached me was to break the tube in order to work safely
but if you mean vacuum tube transistors etc, yes, I had LOTS of those too
my live has an uptime of 42 years, go figure about the tech 36 years ago 😉
patent birch
I still have them all over the house
wicked mortar
Ah you have the knack 😉
The hurry home is activated FYI
First image is going to spot... second image is coming back.
Warping timer
So less capacity on jelly. It registers full cargo.
patent birch
Yep! But I went to car electronics working for Chrysler LLC retired 3 years ago
wicked mortar
(Although should be higher cargo etc)
mighty panther
issue is with such high existing resource numbers, you can't see if that number is even corrrect
thats why we also proposed to allow to see what cargo you have
also would allow us to pinpoint bugs more efficiently
because the numbers you posted in regards to the jelly cargo bug, pretty much look like vault values
whats remaining on the base
mighty panther
just checking
the more details we gather, the easiest to find a solution
and the least chance of getting wrong answers 😉
haughty trail
Hey guys since the last major update I've lost my music that plays in the back ground, I've clicked the slide button multiple time to music off/on. I've cleared my pad creche, uninstaled the game and reinstalled. But still no music? Any ideas.
mighty panther
@haughty trail which device?
haughty trail
Huawei media pad 3.
mighty panther
1.4G quad core
I had it on ipad air, and solved it for me through the toggle switch enabling you to disable sound, then restarting
but am glad it's off now, I rather play my own music in the background 😉
haughty trail
haughty trail
I may have clicked something I don't really go into the pads setting so I'll have a rummage
mighty panther
well, sound does not require special permissions
haughty trail
I was thinking that so I'm no to sure
mighty panther
and if you are a 'scared' user in regards to settings, you should be fine
haughty trail
I'll have a look and get back to u if I solve. Thankx
mighty panther
at least I can tell you it works find on my ipad air
I assume (based on the fact you mentioned reinstall) to have the latest client where they actually addressed this in
just to make sure, could you start the app, go to system view, at the bottom right, next to the system name, you see the faction tag, click on it, thats the quickjump, enter system id 1, press locate, I would like to see the bottom 200 pixels, those are details about your settings and some device info
yes, ignore the fact it is an error message
thin geode
So my base was attacked and cleaned out with no notification that I was being attacked
I get notified any other time
stiff trout
Hi. Is it a known issue, music is not played after the last update. Changing settings of tuening off / on - does not help
weak comet
Another person with shield issue...
thin geode
Android
mighty panther
just the music or sound effects as well ?
woven canyon
NO ATTEMPTS MADE BY @onyx bear TO FIX BROKEN MINING NODES, ESPECIALLY WHEN HALF THE SYSTEM NODES DON'T WORK
mighty panther
Evilcow, that bug exists way longer
woven canyon
Unfortunately yes
mighty panther
it's not his fault it did not get fixed, he is just the messenger
he aint the coder
woven canyon
No, but he can get it to the proper people.
mighty panther
it is at the proper people
and they probably think other things need to be done first
thin geode
Music is fine
mighty panther
again, message delivered to the right people, making the wrong decisions in some other peoples opinion
thin geode
When I was attacked at my base I never received a message or notification
woven canyon
Your right, half the game is loaded with bugs, if it wasn't for such great people in my alliance I would demand a rufund and quit
mighty panther
to say it with sarcasm, you are talking to enthousiastic pencil pushers who try to help, but are unable to change the minds of the ppl who think more about the money, even when getting enough, wanting even more, instead of thinking about the ones, who give them the money
put it this way, they got a total of $400m last year, but, if they don't come up with another new game to lure in new victims, next years total will drop if they don't act
stiff trout
I reported about music bug. On android
mighty panther
@stiff trout is it just music or sound effects as well ?
stiff trout
Sometimes also sound. After restart - sound is back. But music not
Maybe reinstall? Will I lose progress if I am connected via google play?
mighty panther
@stiff trout and you are sure you didn't mute the volume by accident ? 🙊
stiff trout
Volume of what?
mighty panther
media
stiff trout
No. Then sounds also will be out
mighty panther
true
silver tundra
@devs @ivory vortex too many mines are broken. This has been going on forever.
glossy narwhal
This game has been broken forever
errant hollow
@onyx bear When will all the mine glitches and protected planet glitches be repaired so that this PVP platform isn’t favoring certain players while costing others RSS?????????
placid dagger
Sent a ticket to support... now I can't see help only chat to myself.. I'm attacking myself apparently..and keep getting random green power additions but with no power
Must be related..moral of the story? Don't raise tickets 😆
kind valve
Hapens to me lot times when i open 10 min. chest plz fix it i lost lot stuf from this bug.
lapis kindle
@onyx bear @ivory vortex we've had a lot of issues with the 5 minute shield on base attacks not appearing or appearing only after multiple attacks, or appearing very delayed from the initial attack. The last two days my base has been hit while I've been online watching with no shield. Prior to these two attacks my base had not been attacked in weeks. Please look in to this
dense canyon
Soo this happened out of nowhere??? Why oh why
lapis kindle
That's not a bug @dense canyon
dense canyon
Ohh
I don’t own a 37k ship
If they want to give me one I’ll take it 😁
Three members of our alliance have reported this happening to them multiple times today
One has a broken ship out in space he can’t repair????
lapis kindle
The stuck ship can be retrieved by support, have that alliance mate message them in game with screenshots of the stuck ship and the settings page with their user ID. They got mine fixed in a few hours
And my apologies I didn't look closely at the battle report lol, it's a known issue since last client update
native oyster
Initial attack, the autoshield popped to late... i lost rss... is that by design ?
cosmic egret
Defence platforms do not give any points to event or or power progress in dayli grind event
native oyster
@placid dagger Thanks for the info.... pitty that there is such a unbalance in the game... this type of attacks are not defendable...... one ship of 238k can defeat a upgraded level 19 station.... that should not be possible....
placid dagger
Yep, terrible isn't it
slim rain
glossy narwhal
You should send a nasty-gram
wicked mortar
Everyone on my server can’t attack a base. Solution from tech support.
I stated in the contact that this was not inherent to me but everyone. Lol
Sad state of the game
This has nothing to do with WiFi. Localization
Or game updated
(I already stated that this is happening to everyone on the server attacking this base)
How many reports are being miscategorized by incompetence?
Lol
Don’t even read the exchange and information communicated in the reply
@hybrid remnant lol
mighty panther
it's alive !
stabs @native oyster with a valgrind debugger
@wicked mortar could you do me a favour and reply with that this is an incorrect answer, and that she should learn how to interpret images correctly ?
oh wait, different issue
thought it was about the 'suicide' reports as I call em
anyways, still wrong answer, tell her to contact the techs to have this urgently investigated
send it as high priority
@wicked mortar also if possible, give me the email adres you are sending TO in private, so I have the ticketid
oh wait this is an ingame conversation
anyways, reopen the support chat, and tell that person it is definitely a server issue and that she should immediately contact the techs about it
and in regards to the battleshot, the stuff I asked you to reply earlier
think I will install bluestacks and run stfc on there as well
lapis kindle
@mighty panther theres a few invulnerable stations on my server too, in addition to the planet that's entirely invulnerable
mighty panther
zevis ?
mighty panther
could you please stick to one issue at a time with them and not fill it up with hundreds of requests at the same time ?
wicked mortar
Are you stating this to me?
mighty panther
no, to the wall behind you
lapis kindle
I think so, I'd have to scroll through discord history to confirm but it's the one that's been reported here
mighty panther
yes, thats why I ask you to tell that person about it the way I asked you to do it
lapis kindle
The other stations are more individual locations. I'm pretty sure one of them is incapable of relocating too
But the owner no longer plays so I can't confirm
vital pollen
@mighty panther wow, what a useless comment on your part, it is ONE issue, he's trying to explain to those that can't see past their own nose...ie, you.
mighty panther
seriously, you folks want things fixed, but bash support with 20 things at the same time
@vital pollen I see at least 3 issues in that conversation being mentioned
wicked mortar
@mighty panther wow
mighty panther
https://cdn.discordapp.com/attachments/509686569649831936/552605880001232898/image0.jpg is about the incorrect battle reports and the server being unable to attack, continued in shot 2, 2 hours ago
vital pollen
@mighty panther he clearly mentions that no one on this server can attack that base, not just him. How is that more than one? Not incorrect battle reports, no one can't hit that base... period.
mighty panther
and the second conversation is still about unable to attack, and the glitch planets
wicked mortar
Yeah the game is all messed up
@mighty panther you are clogging the bug reporting
Noise
Immune bases
mighty panther
then ignore me
wicked mortar
Good idea
mighty panther
the bases are immune BECAUSE of the glitch
wicked mortar
You don’t work for scopely right?
mighty panther
https://stfc.key2peace.org/view.php?id=26 is what happends if you relocate your base to that planet
and because of THAT issue, bases seem to be unattackable, because you see the base attached to the planet, while in database, it is NOT
thus attack attempts fail because the coordinates do not match
wicked mortar
I am relocated to that planet also and can still be attacked
Tried to move and come back
mighty panther
what happened when you attached ? base being placed far off the planet ?