#👾-bug-reporting

1 messages · Page 307 of 1

plucky girder
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it's complete shit

gusty stag
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ik

astral gale
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not in rare G3 - they are non existent. ONE pack has 75 rare G3 ore and that is a small research one, you would think ship packs would give players at whatever level they are at, some of what they need - but nope. At least it has saved me money, as I would have bought some packs just to upgrade my ships.

plucky girder
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It would cost 200$ USD to access REFINERY upgrade... I can't see what the reqs are but I'm guessing not worth it

astral gale
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probably

gusty stag
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nope, scaled by what you buy, then it goes on an upward slant

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funny that

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good encouragement though to stop buying ofc

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lol

astral gale
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I have all packs available from the $7.99 to the $159.99 ones and nothing that can help me upgrade my ships

plucky girder
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Me too

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It would cost 200-400USD PER upgrade/research/building

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I haven't even mined one uncommon Crystal

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And I need like 4000+

astral gale
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the in game economy is all out of proportion

gusty stag
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on another note you should all work on your faction rep

plucky girder
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Economics is all screwed uo

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My faction rep is fine

gusty stag
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is also where you get G3

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then if it's fine.. go get your g3?

plucky girder
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U can't get uncommon there

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I don't need raw

astral gale
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I can't work on the rep as I don't have a strong enough ship to do any of the missions that I can reach and the others I can no longer warp to. Without the ability to get a stronger ship I am dead in the water without any ability to progress on anything.

plucky girder
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I have 200,000 raw crystal

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Can only refine 12k every 10 hrd

astral gale
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are you refining 4 times a day?

plucky girder
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I can only refine every 10 hrs

real ember
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Why am I stuck in a 34 minute warp?

plucky girder
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Theres only 24 hrs in My day

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Peregrine TRT reboot app

astral gale
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same here, but I have 2 of each G3 to refine, so twice every 10hrs, but only using 1750 raw each one - how do you refine 12k?

real ember
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Ok will try that

plucky girder
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It does 2 batches every 12 pretty sure it said cost is 12k

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Will take screenshot of cost next time

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But here are my results today refining

astral gale
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I don't have the option for anything other than 1 batch at a time, only the G2 shows multiple batch refining options

plucky girder
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I have lvl 25 refinery and ops 26

astral gale
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okay, mine are both 25, that maybe why

plucky girder
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This really makes me want to find a diff game to play

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It's frustrating me into quitting

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Can't even do quests like officer or base to obtain crystal because I'm so far along. Cannot advance base without Crystal so how could I possibly gain the 1 3* uncommon crystal from events without 1000x as much ? LOL

astral gale
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I have been unable to do most if not all events since November 3rd - I used to do them every day before that.

rugged siren
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Keep retrying, no change. Connection is fine

real ember
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It seems yo7 have to kill ships your level +2 for one event. That’s hard for me, probably worse for high level.

obtuse spoke
shell basin
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Batch g3 is refine 26 i believe.. never get rare crystal drops, sometimes ore or gas... uncommons refinery 24 drop like hotcakes lately

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Drtjab work on getting refinery to 26, thats when the g3 batches start im told.. madly trying get to 26 myself

heady rivet
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Still cant shut off the music on iOS
Some mining nodes report resources available yet can't be landed on
Some mining nodes do not show a dialog but show a spinner forever

quiet ledge
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The music one very well might make me quit the game. Fix this shit already.

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I’ve been getting this popping up ever few mins since this morning:

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If at least the dilithium was stacking i’d stfu but it’s not

alpine pilot
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In iOS you can at least turn off the ringer which will mute the music and effects, which is what I had to do lol

slow owl
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I've had Five ships destroyed IN STATION with no battle report and I'm level 14. WTF?

rose laurel
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@slow owl some of the people I interact with regularly have noticed this tends to happen when they initiate a recall and close the game prior to their ship docking.

slow owl
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@rose laurel I specifically watched my ships go into the station before logging out everytime today. ;) so....

rose laurel
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Was a thought...

keen birch
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were the ships damaged at all?

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sometimes when you log back in and they just had a scratch itll say destroyed

slow owl
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That might be it...I had one repairing and the other one would've been slightly damaged.

stark ore
native oyster
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Show off🤣....but no seriously I'm getting it too. It's a known bug and will go away once new event comes up in that time slot....annoying but not game breaking

chrome fractal
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lol just had a "what system am I looking at" desync where I was originally looking at system A, then switched to system B and told my miner there to move to another location, but the game thought I was still looking at system A and the miner warped out to go to that location in the other system

rigid trench
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@native oyster Two fortunates, sent to two parsteel nodes at the same time. Collection rate is drastically different, and even time left to mine the entire node is, yet the actual amount collected is 99% identical?

native oyster
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Maybe it's the crew ... as I can see so far you have cadet Kirk on one of the fortunes and a mining Captain on the other one ....

rigid trench
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Yes, and look at the actual amounts mined. @native oyster

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One should be less than double the amount mined

keen birch
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its quite known crew abilities mostly dont work, so expecting it to right now is your fault 😆

rigid trench
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Some do work, some don't. I've yet to see many people actually pinpoint the ones that are bugged, so I am doing just that

keen birch
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well there have been quite a few doing that if you follow this discord

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but still good work 👌

native oyster
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@rigid trench ah sry now I got your point ...

I thought you wanna pinpoint the difference in mining per hour ... what would be the crew difference for mining crew to normal crew ...

But the other part of your post ... yes of course if one mines 3k per hour and the other ship does 6k per hour than it should differ what you mined in total ...

rigid trench
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It shows different rates, but the same amount is actually mined @native oyster 😃

native oyster
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That's what I said ... so congratulations you may found a Bug in here and deserve yourself the possibility to write an in-game ticket 👍😀

rigid trench
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I've written some 😃

rocky heron
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So how is it that some players can attack players of a much smaller scale but others can’t. I realize this is a PVP and not that I believe in farming significantly smaller players. If I am going to attack someone it’ll be someone who has a fighting chance, but I’ve experience players 25x bigger than me farming me. Related to this is a game mechanics flaw though with the peace shields. Rightfully I can’t attack other players when the peace shield is active, but my ships are attacked, I should be at least able to retaliate.

lapis kindle
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its based on level, not on power level. peace shields protect the station and docked ships. ships in the wild can still be exploded

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this is important because otherwise you could grief mining nodes with no retaliation

stark ore
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@native oystermight be annoying but for a bit there I thought I was taking in uncommon gas (no not that kind) so I could update my ship. Ah well....

native oyster
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@stark ore no repeat rewards sadly just the damn screen lol

charred thunder
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@dark pollen @native oyster @onyx bear any update regarding the Missing rewards for the Race to Level 23 missions that were never received?? I still haven’t heard. Don’t worry I’m understand things are gonna be slow around Christmas Time, but would really appreciate an update, we are not going to give up till we get what we worked for.

native oyster
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@rigid trench hey, both crew and ship could massively impact this. But yes, looks like a bug with Captain Abilities not kicking in.

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@charred thunder Hey, I assume you haven't heard from customer support yet? I don't have WiFi here to check more details ATM - but chase me up later in the week if I haven't got back to you with more details!

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@native oyster have you read a single post regarding support? Whether or not they feel like helping a player seems to be a totally arbitrary decision on their part...i still have alliance members who support refuses to reinstate their missing uhura despite screenshots. Your support staff have effectively called them liars in the face of overwhelming evidence to the contrary. Sack the lot of em and hire some new with an actual moral compass...

dark pollen
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@charred thunder @native oyster @native oyster @onyx bear :
I still have no news for me about rewards that have not been distributed. Still nothing and always blocked because of that ... I feel we will again exceed more than a week to have a simple chest. I hope we will be entitled to all our reward and not just a part as is the case for now for dnd.

native oyster
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@native oyster reading it all! Customer Support is working hard to address and resolve all cases. That doesn't mean they aren't working hard to improve too, however, and all feedback is passed on to them.

native oyster
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@native oyster is there any explanation why they make the job in such difficult circumstances so impossible for themselves?

rocky heron
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@native oyster , does that include complaints about Master Packs not delivering Uncommon Gases and UnCommon Crystals?

quick idol
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@rocky heron youve got me paranoid now.... bought a few packs yesterday, wondering if I got all my uncommon 😣

rocky heron
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@quick idol sorry, ‘bout that but now I double check all my levels pre and post.

fallen hawk
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@rigid trench it looks like both your fortunates are at different tiers, towering up changes mining % rate which makes a huge difference in speed

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@native oyster I had the Operation 23 problem as well an never got anything from customer service, they told me to wait and never address the issue again

rigid trench
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It looks like it, but they are indeed the same tier and both have maxed mining upgrades

fallen hawk
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Same with why Fed and Romulan cannot Buy their surveyor ship blueprints yet Romulan can

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Ok Tea, maybe a visual bug then

rigid trench
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I had two fortunates, showing different rates, that mined the same amount. It's a problem with the officers and I was purposely test it haha

fallen hawk
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Ah

native oyster
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@rigid trench mining bonus for ship doesnt work properly

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Regardless of the officers

rigid trench
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I pulled 3 normal officer crates, and to my amazement, got 3 Kirk shards. Except I was at 17 shards and am still at, 17 shards lol.

swift dust
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@native oyster @onyx bear Another Scopely event bugged... Many players on the Founding server were on when this occurred however only a very few ever saw it and received the bonus. Can you please talk to devs/customer service and have this corrected please...

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And yes, we're all raising customer support tickets

astral gale
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Yep, missed out too, do I raise an in game ticket or via email?

proud barn
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@swift dust
Yep. I too am a founding player who missed out. Am now a foundering player or maybe a floundering player.

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@astral gale
Do whichever will cause you the less angst when you are totally ignored.

astral gale
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Tried the in game one first

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I too am a floundering founding player

swift dust
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@onyx bear I have to ask again ... Have you found Hadley mission bug fix yet?

astral gale
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Can the recruit boxes be fixed please? Sulu has no further promotional component but the recruit box STILL gives his shards as an option and then replaces it with 1000xp. If an officer can not be promoted further, he/she should not be part of the random selection, OR a different officer should be supplied, not the XP. @native oyster @onyx bear

proud barn
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@astral gale
It's "working as designed" LOL.

astral gale
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Yes i am sure that will be my support response

quick idol
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@oak wave known issue. Not great but is on the fix list for Jan

oak wave
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@quick idol thanks!

native oyster
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@rocky heron If you believe you have not received items, then yes, please reach out to Customer Support in-game.

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@native oyster and have them call me a liar again?

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Your support staff have zero respect for us.

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@swift dust regarding the holiday chests - I am looking into that one for you. Hope to have an answer soon.

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@native oyster the automated ticket is a standard response so you know your message is received until one of our CS staff can answer you directly. As above, we are currently looking into the Holiday Chests.

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@rigid trench If you feel you haven't received some shards, please let Customer Support know.

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I'm aware of the automated response...was asking if my portion of the ticket made sense to you as support seem to wilfully misunderstand me every time

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@native oyster Ah, misunderstood you there. No, that should make sense.

rigid trench
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@native oyster I did mate, I sent a ticket in and was told literally, 1+1=2, not 3. I'm not being sarcastic for one bit. Started with 17, got 3, ended with 17, and I was told the answer to a preschool math problem.

native oyster
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^^^^^this...this is what I've been trying to tell you @native oyster support are alternately disinterested, patronizing or straight up insulting our intelligence/integrity

jade spindle
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@native oyster what kind of ppl do u think works in firsline support?

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superhuman game developers with the power to do anything?

native oyster
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Basic communication skills and human empathy would be a goddamm start...

native oyster
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I had my share of misunderstanding support too

arctic adder
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I bought ship update But it glitched

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So how to report it? Its a bug so here 😃

charred thunder
proud barn
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@charred thunder
In most cases in life, "what you see is what you get" Not with Scopely. With Scopely...

  1. Sometimes you see it but never get it.
  2. Sometimes you get it but never see it.
  3. Sometimes you don't see it and you don't get it... But others do.
dire hamlet
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Pardon me not reading history to see if this is a known issue, but there are two L9 ships, same player, that have clogged two mines in my home system. Been there a few days now. Problem is, they show 1000 remaining to be mined, and never counts down. Because they are sub-L10, I can't attack to bump, or reach out to chat because mining. Ideas?

rose laurel
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Back to my thought that the daily system reset should recall all ships that have been idle/no activity for at least an hour. Time frame is up for debate.

native oyster
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That would be nice

dire hamlet
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It's not just a depleted mine.

rigid trench
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I had 17, got 2 or 3, and still have 17.

obtuse spoke
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Did ALL missions in Khitomer, Dranken and Vulcan but only got 3 chests in total!!!!!

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How should I finish this without any further missions

native oyster
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Msg support, they Will finish it for u

summer fulcrum
dark pollen
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@summer fulcrum :
I do not tell you that it's not bug, because there's a good chance it bug 😉 but you have to watch the event "cosmic carnage solo leaderboard" to be sure of your personal ranking and not "cosmic carnage solo event! "

summer fulcrum
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@dark pollen also I was first to hit 200 points now I’m 7th place yes I’d assume it was a bug

dark pollen
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That's it ... now we're sure of the bug 😃 We also have the same case in our alliance 😆 🤦

summer fulcrum
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Sent a ticket in when the event first started hope they reply...zzz been waiting on my uhura to get fixed been broken since the update weeks ago

dark pollen
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Because the first chart is normal: everyone must reach 200 points. This is the rank that must be different depending on the level. Which among us is already weak as a method of operation 😉

summer fulcrum
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Well we will just need a dev to clarify

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And fix my rank points and rank

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And allow me to collect 500 points rather then. 200

dark pollen
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Do not worry ... in two years it should be fixed 😉

rose laurel
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I do not see a screenshot of what it says when you click on the target at the bottom left where it says collect trophies.

summer fulcrum
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Are you a dev lhornic?

rose laurel
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No, but I know what it says, so it will be an issue for you.

summer fulcrum
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The issue is I’m capped at 200 points when the advertisement says I should be able to get 500 points based on being lvl 27.

rose laurel
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One says trophies, the other says points. Not the same thing.

summer fulcrum
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Then you don’t have an understanding to how the event works bud. Check again

rose laurel
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Of course you will say that. That is fine. I will let you think what you want.

dark pollen
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I think Joey is right: he must have 500 points. I'm Level 23 and I was limited to 100 points when I reached 200 points in the Personal Event. in my alliance: there is also someone who must have 250 points and was limited to 200 points.

summer fulcrum
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The leaderboard is based on the 6 hour events it will be running every 6 hours most likely. The leaderboard is calculating the total trophies attained per event. Each point for the leaderboard is 1 trophy ( only attainable through carnage 6 hour event) I am capped at 200 trophies per event when the advertisement says it should be 500.

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So yes I believe I have the correct grasp of mechanics for this event. We can leave it to a dev to tell me I’m wrong.

dark pollen
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@charred thunder @native oyster @native oyster @onyx bear:
Otherwise, nothing to see: For me: Following the bug of the operation 23. Again, I copy you my message, and then the answer of Zyrele who is already at the origin of the bad distribution of prices to Dnd:

""""Google Translate, The original message in French is under the English
message

Hello,

I would like to know where you are for the bug of the event: Operation 23:
It has been more than a week since many players have been waiting
impatiently for the reward that had to be unlocked by participating in this
event.

Reminder: we talk about it very regularly on the Official Discord,
especially with Q2 from Scopely.

By comparing the answers that the support has sent to several of us, who
are victims of this bug, we notice a certain disorganization in the answers
as well as in the actions you are taking to solve this problem.

Some had their reward immediately, others received only part of their
reward, while the support tells them to have delivered everything. Most
have not received anything yet, with at best a formatted message from you
announcing that an "investigation" is ongoing. But we are talking about a
simple reward that can be delivered with a pack. Why so much time?

Reminder: I sent you several screenshots while the event was still in
progress! I built Operation 23 on time and I typed hostile level 23+ for
security always in time.

To clarify:

#

In my alliance, one member had no problem with that. He got at
once the three stages of the reward! The screenshot that I sent you in the
first message comes from him!
I was exactly in the same situation. He was level 22 at the beginning of
the event. He passed Operation 23 on time just like me. So it unlocked the
3 stages of a hit, as was the case for Event 20.

Players who are in the same situation as me should receive at least:

2,350 Million Parsteel, 125,000 Tritanium, 19500 Dilitihium, 15 Fractions
of Kirk Legendary, 35 Fragments of Javaid!

And again, if you understand a bit of our frustration you could give us
more than that by compensation 😉

Personally I invested something like 5000 Latinium to unlock this Event. I
had anticipated that with the Parsteel and tritanium I could continue my
progression and now for more than a week I am stuck in what I want to do in
game!
After all the disappointments already suffered with the server Founder,
thank you please consider my request as soon as possible!

A very big thank you for your attention. Please do not write me a formatted
answer. I would like real answers.

#

.
.
Support Response:
"""
Scopely Support
December 26, 2018, 20:35 +0100
Hello Commander,

We owe you big thanks for your patience and for your faith in us. As much as possible, we want to be transparent with you about the issue. Looking at the concern that you raised, it is still being checked by our team. It's just that some issues take longer to fix because one feature is connected to a lot more and we want to make sure that fixing one, will not create a bad effect on the other. I'm sure you'll understand seeing how awesome of a commander you are.

No worries, as soon as I have an update, we'll let you know.

In the meantime, if you have other questions or concerns, feel free to let me know. I'm only one email away.

Zyrele
Scopely Support Team"""

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@native oyster: Can not you really talk to someone on the team? you seem to have managed to make things happen for Christmas packs?

unkempt otter
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@summer fulcrum is 100% correct @rose laurel is 0% correct

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I’m lvl 25 and I should be getting 250 not 200

rose laurel
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If you read the the short time event you get points and the rewards give you trophies. The trophies give you points in the longer event, but since you can only get 200 trophies from the rewards in the short run how do you think you should have more?

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The next short run will get you more trophies from its rewards.

unkempt otter
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I should be at 250, Joey should be at 500

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So again, ur standpoint on this matter is both flawed and wrong

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#MicDrop

rose laurel
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Really, then explain how you get more trophies for the overall event than the first smaller event gives.

unkempt otter
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I don’t

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Again explain why I maxed out my event, got 200 trophies when it says I’m supposed to get 250

rose laurel
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What did the actual rewards show for the trophy rewards?

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That’s where the pudding is. Mine shows the 100 I should be getting in all 4 rewards.

native oyster
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@unkempt otter is totally messed up im lvl 28 so should be getting 500 and only got 200

rocky heron
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Did anyone else’s Alliance membership list just become all {0}’s?

charred thunder
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Yea for the Solo event he should be getting 250 trophies, so guessing you should have a higher rate or another tier level on top, which obviously you don’t have.
Or the prizes should be higher in each tier.

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There is a difference between te point and trophies. The point is what you need to attain the trophies per Tier.
If you complete all the tiers you will get the total amount of trophies. So I’m 23, I should be getting a total of 100 trophies for the full event,
Anyone lvl 24-26 should be getting a total of 250 trophies as the rewards for completing all the tiers. Maybe it should have an extra points tier to get get that extra amount not sure.
@rose laurel @native oyster @unkempt otter

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This is just for the SOLO event. Which then those trophies count towards the other events.

rose laurel
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I’m in the hundred range as well.

unkempt otter
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Yes and I’m in the 250

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And I’m only getting 200

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Points are fine

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Trophies are screwed

rose laurel
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Do the levels add up?

charred thunder
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So yea you need to total the rewards in all the tiers to get what you should be getting which for you should be 250. So definitely a bug if you aren’t, which frankly isn’t much of a surprise with their events

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@native oyster @onyx bear a Fix for this??

unkempt otter
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There is a fix

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Its called “we are looking into the problem and value your feedback”

native oyster
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Regarding this event, it’s fine thinking, that someone thought its ok to put level 20-23 and 24-27 to same bracket in solo event. There’s no way to win this as a level 20-23.

native oyster
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@native oyster there’s not. It’s made to make you want to rush and level faster

quick idol
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Yeah, I agree, a level 1 should be able to login and farm the exact same results as someone who has spent hundreds of hours and thousands of $$$ on the game. #greedyscopely #millenials4life

charred thunder
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Gosh this is really gonna piss me off.... they are saying I have already received these items for the missing level 23 event.
@native oyster @dark pollen @native oyster @onyx bear

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I wouldn’t be wasting my time on all@this if I had....

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I’m afraid I kinda got a bit annoyed when I replied again after.

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Like yea I don’t like swearing but this is getting beyond a joke now. @native oyster @onyx bear @native oyster @dark pollen

dark pollen
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@steven @native oyster @native oyster @onyx bear :
Do not lose hope Steven! If I have to write every day until we finally get our prices ;-)
Me it is certain that I did not have the price otherwise I would have built the academy 23 in the stride since it was my goal. And here I am stuck because of that.

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@native oyster:
: please, if you can talk to the team about it, that would be great 😉

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@charred thunder @native oyster :
Here is what I wrote following the message of Zyrele that I copied you above:

"""I am not at all satisfied with the answer. I would like to have clear answers, especially about the fact that you bring different answers to the same problem.

I would like to chat with someone other than Zyrele. On the official discord we have already been able to conclude that this person is at the origin of the different answers. This person delivered a non-complete part of the Operation 23 pack to a player. By certifying that it was all he was entitled to. Which was completely wrong.

Please do not copy / paste a ready answer. It is very frustrating !"""

charred thunder
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Yea I apologised for swearing and said this is getting beyond a joke

dark pollen
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They are busy testing our nerves 😃

charred thunder
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I should just keep on sending a message until they reply, like message bomb them 😂

dark pollen
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😃

native oyster
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@quick idol If you put point brackets, you should also put payout brackets. Not related to level 1 vs. level 27, but 23 to 24. With the same effort and bigger loss I will gain less points than a guy who paid $100 more than I did.

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And if my total amount is $1k and his $1,1k it’s nonsense to try to twist the fact.

quick idol
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Yeah, agree for those who spend its not clear cut. And is amplified as you go up, 23-24 prob the perfect example. But then, if you chose to hold at 23 and max and he moved to 24, neither of you knew this event was coming so it is what it is. On most servers a 27+ is going to win it and theyve spent thousands so its ok with me.

native oyster
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For sure

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The point is, each bracket should be in own tiers so the game is fair

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May the prizes be lower

eager marlin
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My rewards for event keeps popping up ( an old one ) and I can’t turn off sound and it stay off every time I leave the app and come back the sound is back on

quick idol
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@eager marlin known issue, being worked on

valid jacinth
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Very strange after the ship arrives in Coth (7) I get this message

tender birch
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The game is incorrectly calculating the amount of dilithium I need to repair my ship

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and when I spend latinum to make up the deficit resources, I get a message that I don't have enough resources to repair

shell basin
#

Restart, or use generator for a tiny scrap more then itll work

hot drum
#

yes, I would like to report the following game breaking bugs : 1) Scopely : this bug operates by stealing your wallet.

proud barn
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@tender birch
It's because the idiot programmer coded GREATER THAN and did not code GREATER THAN OR EQUAL TO.

stiff geyser
#

Vault of Latinum is not worth paying for

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Ultra Station gives you way more, it's not even funny

bright lintel
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Never get the vault of latinum. Ever. Never ever.

native oyster
#

Jeez, i get 50 million parsteel with that pack, not 10.

astral gale
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it all depends on level I am told

native oyster
#

Anyone having a problem with ingame chat it keeps mixing up Galaxy with my alliance chat for the last 12 hours

quick idol
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@native oyster yeah, but how much parsteel to upgrade one of your main buildings?

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16M? 😬

native oyster
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A bit less, depends on thé type

native oyster
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@native oyster @onyx bear any timeframe on fixing borked crew bonuses? This is game breaking for f2p and minnows and has been an issue since beta. This more than anything else will drive away the most f2p players imo. And when the whales have nobody to farm they go to.

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Private messages keep vanishing. Please fix this or give more of a history. They're only an hour old and gone!

languid narwhal
#

May have been mentioned before- the app does not save the setting if you shut off game music. When you close and reopen the app, the music is enabled again.

fiery frost
#

Building speed are the same.

lucid owl
#

It has the mats needed to do the prime research for 100% building speed increase.

native oyster
#

very few of the bonus work, ship or station or crew if you actually look at the source code some have even been disabled, why offer it and disable it 🤦

dark pollen
#

@native oyster @native oyster @charred thunder @onyx bear :
Continued problem "Event Operation 23": I feel that I will go crazy! Please, Q2 do something, talk to us about the team and move on to something else.
Here's the answer they're giving me now and I'll give you a copy of my answer later:
.
"""
Scopely Support
December 28, 2018, 17:05 +0100
Hi there,

We have checked your game logs and found that you did not qualify for the Race to Operations level 23 hence you didn't receive the rewards.

Thank you.

Michael
Scopely Support Team
"""""
.
.
And my answer:

#

How can you write this when I sent you all my screenshots and sent you the message BEFORE the end of the EVENT !!! Look at the date and time of the first message of this problem as well as the time of the screenshots that I sent you!

I have two members of my alliance who were exactly the same as me and who got their rewards. If you look at the Official Discord you will find that many people are in the same situation as me. I spoke with Q2 of your team before the end of the event too.

The condition to unlock the reward was to finish the operation 23 before the specified end! What I did while spending something like 5000 Latinium! 3:00 before the end!

It's really disrespectful to your players what you do! you did not look at the screenshots I sent you or read my message.

Can you please hand me a chest with the reward to which I am entitled or give me back the 5000 Latiniums spent.

It's crazy how you do not care about us when it's so easy to fill in this Event bug ...

Take a ride on Discord and you will see the variety of different answers you have made for this same problem!

Is it possible to discuss with someone who really takes into account what is asked?

I'm still waiting:
2,350 Million Parsteel, 125,000 Tritanium, 19500 Dilitihium, 15 Fractions
of Kirk Legendary, 35 Fragments of Javaid!

or my 5000 Latiniums

cosmic egret
#

The "limited time ship event" is still bugged, it is only the p2w exp that give points, when i get exp from destroying ships it dont give point? I have send a message to support a month a go about the problem.

native oyster
#

It does specifically say ship xp spent...i agree it's bs that pve/p xp doesn't count

cosmic egret
#

hmm sadly then its also 100% p2w🤒

#

and you get 75k from the 100🤑 that will give you 2 times maxed out event😂

lucid owl
#

FYI I'm still getting holiday tokens as a reward for dailies.

cosmic egret
#

Why have and event that you cant do?

native oyster
#

Save em for next year, I'm sure this broken assed game will still be around then...r r right?

spiral coral
#

Why is there a lack of compensation when a genuine bug is reported and acknowledged?? In practically every other game i play, if a bug is found , either by player or dev then there is immediately compensation issued, granted it’s not always very much but it’s all ways done.

I couldn’t compete in any daily events/missions excetera for 4/5 weeks after the merger due ‘being stuck in 2 alliances glitch’, I lost out on millions of resources but when it was finally fixed, my query about any kind of compensation for sticking with the game even tho it was practically unplayable for me during that time wasn’t even considered?

summer fulcrum
#

@onyx bear curious if the event issue of lvl 27s not getting 500 trophies per event is being looked at or not. I brought it to the attention of scopely support. As per advertisement states that lvl 27s are in the bracket of 500 trophies...I have been receiving a maximum of 200 trophies...seems a bit weird this wouldn’t have been fixed almost instantaneously. Keep asking for an update but I get the “were looking into it”. Can we please get a confirmation that this going to change soon and that the players that have completed all the events are going to get the missing trophies?

#

I should have an equal opportunity to get first place.

woeful vortex
#

There is a bug in the ingame store. I have been double charged for packs, purchased packs and not gotten the items listed in the pack, I have been charged for packs I didn’t ask for!!!!

#

I am livid

timid sluice
#

Lvl 21 player and not seeing the kill event that should have started 30 mins ago

woeful vortex
#

I can see it but my score never goes up

young trench
#

Not seeing the event either. Just killed a few hostiles that would grant me event points and nothing

native oyster
#

@summer fulcrum they probably won’t fix it until the next event too many people are playing with the existing numbers. You do have an equal opportunity to get first place. You’re just lumped in with the 24+ people

charred thunder
summer fulcrum
#

I don’t our server has 1 leaderboard for all

#

So I auto lose because we have a lvl 31 that’s getting 500 points

charred thunder
#

It can be for me about a couple hours ago

native oyster
#

@summer fulcrum ohhh I just figured it CAPPED at 200. I didn't realize people that high actually got 500. It's already the 29th.. and the event ends on Jan 2.. chances are none of the devs are working between now and when it ends

#

@summer fulcrum its a terrible leaderboard anyway.. it can't handle a "tie"..

native oyster
#

@summer fulcrum its not only the trophies its also the rest of the res that your missing out on after 8 "solo rounds"

Trophies -2,400
Para -8,800,000
Tri -640,000
Uncommon Gas 2 Star 0
Uncommon Crystal 2 Star 160
Common Gas 3 Star -40
Common Gas 3 Star -200
Common Crystal 3 Star 0
Uncommon Ore 3 Star -16
Common Ore 3 Star -40

that is what im short im now about to complete my 9th round so soon will be a larger gap in what im receiving vs getting @onyx bear @native oyster I've contacted support and have nothing back in 38 hours, ill have no other choice but to start opening other tickets as Michael seems to either be ignoring me or needs a wellness check. plus i should be 11th on the leader board atm not 39th so if this isnt fixed by the end of the event im missing out on them rewards also? whats the plan here lads?

#

@native oyster they are probably closed through Jan 2 which is why I doubt it’ll be fixed

#

@native oyster they are there ive gotten other issues like bugged mission sorted just this one is not

#

would be diff if he said we are on it but no coms is poor

#

@native oyster cust. service is but the devs are not

#

cust service can credit what im missing to make me whole simple fix

#

been done before

#

again ignoring ppl not the way to go

#

They won’t though. Not for an event like this

#

They lack the authority. Someone has to approve a fix for everyone. They won’t do it Person by person

#

It’ll take devs to fix the whole event mess

#

so event be over and everyone gets screwed and event is gone so no what to prove where you should have landed or if not keeping track what you should have gotten and, the service team would have the ability to credit the account its happened plenty of times in the last year of me playing

#

Probably. We will probably get a sorry notice with a chest of semi crap goods as an apology. But this is the biggest USA holiday. I knew from day 1 , of the event, that it wasn’t going to get fixed. Most of them are on vacation.

#

I’m lv 27. 3 of us on my server are tied at 2200 pts.. I should have a lot more for being 27

#

your getting 200 a round also? so you did 11 rounds yes?

#

Yes , I have not missed a round

#

12... million para?

#

How do u figure that?

#

And 880k trit?

#

as the tiers are wrong

#

2 minutes ill find the screen shorts for ya

#

Oooo I get it

#

The solo rewards should be more. Not just the trophies

#

I didn’t think of that. Wow.

#

Ugh. I feel sick now

#

the g2 crystal you shouldnt be getting so you have +220 eveything else your missing out on

#

I REALLY could use that uncommon

#

i hear ya thats why i want NOW!! lol

#

Watch and they will say this:

#

We are sorry. The event is working as intended. We accidentally had an old copy of the event rewards at the startup of the game

#

I bet they scaled it down and forgot to change the logon screen lol

#

they also said something similar when they merged the two founding servers and stole 32mil res off me, took me a week or constant battling but got every last item back so they can pull something like that but wont win

#

I couldn’t handle the warp nerf u founders got. I’d have probably quit

#

It’s stupid. They nerfed the warp and didn’t adjust mission, stars or other things. So it mucked everything up. And Feds get screwed ., Feds have less stars that rapidly increase in warp distance vs other 2 with more stars and a slower warp curve.

#

yeah 92 down to 38 is a kick in the chops still hurts but have gotten some of it back, can understand it they need to have the higher systems available to grow the story hard to do that when we are all flying around the place up in the high numbered systems

dark pollen
#

@native oyster @native oyster @charred thunder @onyx bear :
Event Operation 23 BUG Suite

native oyster
#

@native oyster i m also a lvl 27... Now i m even more upset... @native oyster <@&509690795536941056> @onyx bear please adress this and give us what we should have gotten!

#

@native oyster soz to make you more upset 👍

#

No worries...

#

Not your fault

#

Really could use thé trit

swift dust
#

@native oyster @onyx bear Any update on the disappearance of Hadley? I've been patiently asking for weeks but no reponse has come. Are you avoiding for any specific reason?

#

It should not be a difficult question

native oyster
#

Had a few days where I couldn't connect there. Wasn't ignoring these.
I'll look into the Race to Obs 23 event and Cosmic Carnage issues - though with it being the weekend I may need your patience.

#

@swift dust You have been - sorry, think I wasn't pushing hard enough on that for you. But not forgotten.

native oyster
#

More issues,prizes have not been applied, milestone's, probably have happened before,but just now noticed it..

azure beacon
#

Probably repetition but I have three missions (one per faction) asking me to kill hostiles in a system but the hostiles don’t exist. How do I complete these missions? Example is Sona Pirates in Jeuaiei (mission Cleanup) and removing “hostiles” from Vulcan even though the only ships there are Federation vessels.

quick idol
#

Try killing anything that level. Worked for me on a quest yesterday

quick idol
#

2 ships

#

@native oyster @onyx bear I have recently built a vahlas and am disapoonted to find out it does less damage than a 20k less jelly with same crew. Please investigate.

#

Same crews

#

I have many reports, this is just a sample. Very annoyed the Vahklas does so poorly.

#

At least 20% less damage and up to 50% more received. Hmm

unkempt otter
#

@native oyster there are so many other issues with this game, other gaming developers think you guys are full of it

#

Either you give us a firm answer on what exactly is being done to correct it (not the contact us feedback bs we get from the “Scopely” team) or I am going to the media and calling you guys out as con artists

#

And there is proof

#

Your own feedback team is contradicting itself in answers and we’ve caught numerous lies on the same questions from multiple individuals

surreal pawn
#

This keeps poping up and I am not getting the reward. Collect seems fine but currency is not added and then it pops up again. Restarts not helping either

frozen radish
#

What's the accuracy of both ships? @quick idol

#

Jelly increases captain maneuver by 80% so that's why it's doing more dmg...

quick idol
#

Thanks @frozen radish , but the captain manoeuvre is Cadet Uhruas reduce dmg.. how should that affect accuracy? Let me see what ship stays say

#

So at Tier 4 (warp only upgrade) im doing 20% less damage and taking 50% more damage with same crew.. and 20k more power... seem right?

#

Wait.. your right.. its the officers attack bonus...

#

@frozen radish and that is from the captain manoeuvre?

charred thunder
#

@native oyster @onyx bear this Race to 23 situation has gone way out of hand, this needs sorting URGENTLY, because this is really fking us off, that something we worked hard for, using materials on to be told not we got the rewards, and we would not be complaining about this if we do receive it, why would we waste so much time on this. We have better things to do with our time so we want what has been promised us

charred thunder
#

@native oyster @onyx bear because we are just wanting the prize that we should be receiving, not for any more or any less. We stick around and are still playing the game, and for me I have still bought a pack, but we aren’t just asking to get something we didn’t earn.

native oyster
#

@charred thunder they fixed one person on my server… But that person was lucky enough to screenshot things before they got the award and screenshot it after

charred thunder
#

Yea it’s a pain because why should we have to screen shot everything just in case, it’s totally fked up

native oyster
#

Without absolute proof, I don’t see how they can fix people

charred thunder
#

Well apparently they can check the server, but still doesn’t make a difference they won’t show me proof

native oyster
#

The only fair way would be to regrant the reward to everyone 23+

charred thunder
#

Yup true

native oyster
#

Chances are , support is a 3rd party company. You probably have to get the developers involved to actually fix this

dark pollen
#

@native oyster @steven:
The craziest thing in this story is that I also did a screenshot before / after and I provided them. But despite that he says that I am not entitled to it when I give them proof that if! I think I explained it well in my last message. It's really about hitting your head against the wall!

native oyster
#

@dark pollen have you tried sending the screenshots to Q2 on Discord?

dark pollen
#

@native oyster : they give him only part of the price
@charred thunder: They tell him that he has already received his award
Me: They say I'm not entitled to the prize.
Superb support coordination!

#

I gave Q2 who said he will touch them a word and the support I sent back twice. The best thing is that I sent all this before the end of the Event and more!

#

In particular my first message whose time is well before the end of the event. And the sreenshots also before the end of the event

#

It's really crazy that for something so stupid, they do not give a safe to those who asked. it does not cost them anything and they would make happy rather than discontented players.

dark pollen
#

I just received a new answer at the moment of my previous message!

#

Not serious! I do not give up, here is my answer and I copied my last message!

#

@native oyster @charred thunder @native oyster @onyx bear

#

@native oyster:
I allowed myself to also send them a screenshot of the Discord discussion that adds a new stone to their different answers 😉

charred thunder
#

Yea exactly, like why not just make a pack, with the rewards and pass them out,
I wonder if they think that if they do that, word will get out and they have everyone claiming to have not got it, but they would be better to do it because we will not stop pestering them,

shell basin
#

Judging by a similar issue in the other channel, dont see u getting your rewards either

#

I pestered them for two months trying to get rewards from a ranking event, till they moved from digi to scopely and now all "evidence" no longer exists.

#

Basically middle finger to me

#

So ss on your end wont matter most time

native oyster
#

I don’t think support is Scopely. I think it’s a 3rd party that is utterly clueless how the game works.

bright lintel
#

@native oyster @onyx bear For the last 5 days I've had Tolerated Favor with Klingons and have had the additional 2 Daily Faction Quests as a result. Today, favor unchanged, No Faction Quests. Is this something others are experiencing? Two others in my Alliance have reported the same. Please advise. Thanks.

native oyster
#

@bright lintel yeah sometimes you get faction dailys for factions that hate you, sometimes they all disappear occasionally requirements get reduced/increased...it's all kinds of borked is what I'm saying. Usually goes back to normal next daily cycle though...

bright lintel
#

👍🏽👍🏽

charred thunder
#

@frank vine you’ll see some of it in here.

#

So @native oyster @dark pollen @native oyster @onyx bear so after the Support last message saying I don’t get it because apparently I already received it which they could prove it to me, and I know I never received it,

#

Looks like it’s back to their standard cut and paste reply

quick idol
#

Please remove the part about needed shipyard 28 to build. Its available at 26.

native oyster
#

The funny thing is… It doesn’t require any level of shipyard… It just requires research and development level 26

quick idol
#

Yeah, figures. Maybe from an old build of the game or something

azure beacon
#

Has anyone else had a problem with opening multiple officer chests? The game seems to forget to store the contents of each pack before moving onto the next. I saw one officer tick up from 14 to 15 frags, then on the next pack it ticked from 14 to 15 again. The summary at the end of the opening said I’d only received one frag for that officer.

lapis kindle
#

Yea it's either a display bug or an odd design choice, but you will notice each subsequent chest seems to have more items than the last. It doesn't, the extra items are just the duplicate items you are seeing. If you press open all instead it produces no issues

quick idol
#

Keep getting this error when opening loot boxes (from ships) or hourly boxes.. restarted, no difference, anyone seen it before?

azure beacon
#

@lapis kindle thank you for the explanation, so there is no additional reward for saving up multiple chests then. I presumed the increase each chest was a bonus. Oh well!

crystal plaza
#

Well i've read up the pages here for about half an hour and all i can say is wow, the game is foobar, support terrible, bugged to shit, i wonder why i stll bother haha

#

games broken on so many levels it aint even funny

quick idol
#

@crystal plaza you have a small section of the player base here and the majority of them are vocal. People seldom join these to come say, “wow, great game, thanks support!” But the game is not without issues.

Honestly, the game is big. Lots of systems, lots of stuff to do, pvp, base raids. Id say its 95% great, 5% in need of serious attention (crew skills, refining rates, minor bugs)

crystal plaza
#

Yea but you have to consider even-ing the game.out

#

I hope to see more/plenty developer feedback

#

Regular Comms and regular updates, howany have there been since launch?

#

I get it's clearly p2w but there gonna lose so much of the player base soon if things don't improve

quick idol
#

Yeah, me too. Tbh, it is christmas and i wouldn’t want to be bugged when I’m off either. Im judging them on what they have delivered by the end of Jan / next update.

uncut hound
#

they shouldn't have released a game so close to the holidays and then go on vacation with minimal support

quick idol
#

There will have been massive pressure to get it out for the holidays

crystal plaza
#

But that's a fuck you to players

#

Cash grab

quick idol
#

Well, yep. But they don’t work for free. Do you? 😬

crystal plaza
#

Early p2w players have it sorted rest of us got butt munched

quick idol
#

It needs time, i dont think its as bad as the rioters make out

#

But i guess well see

crystal plaza
#

Don't get me wrong, I WANT to enjoy it

#

But man they're making it hard

uncut hound
#

it needs a lot of balancing and depth

quick idol
#

Agreed @uncut hound

crystal plaza
#

It's a slog, needs balancing

#

Yeah

quick idol
#

Defo

azure beacon
#

If the officer features worked that would help!

quick idol
#

If they are any good, they will have the data. And make the necessary changes

crystal plaza
#

F2p get bummed daily and can never gather resources

quick idol
#

Honestly if I was f2p id play something else. Brutal but true for me

jagged fog
#

@quick idol are they working on the help request button...really tired of refreshing the game every 15 mins to be able to help my alliance members

quick idol
#

@jagged fog i didnt see that in the list but agree. Its probably a general memory leak / client update that one

jagged fog
#

What do you mean by client update it? @quick idol

quick idol
#

I just mean that unlike crew skills which is the mechanics of the actual game, the buttons disappearing for me is usually when i come out the app and go back in, so its probably client related. Needs coding, but likely a lot simpler. Idk, just guessing tho

stiff geyser
#

Are the devs confusing velocity with time?
You don't "Increase Speed" of upgrading a ship, you "Decrease the Time"..

And a 100% decrease would mean instantaneous, while 125% is time travel technology.

jagged fog
#

Maybe it will be instantaneous

#

At 125% maybe it automatically tiers up

swift scaffold
#

Hi everyone

stiff geyser
#

Hey

#

The correct calculation is this, btw:

Initial time / New time = Difference
Difference / Initial time * 100 = Decrease in percentage

stiff geyser
#

Sorry that was wrong..

#

My understanding is that speed is synonymous with velocity which is determined by distance over time, but "increasing construction speed" is not about distance?

This is how I calculate it:
Initial time - New time = Time difference
Time difference / Initial time * 100 = Decrease in percentage
Initial time * Decrease in percentage = Time difference

So let's say it takes 24h to tier up my ship, and I have a 25% boost:
24 * 0.25 = 6 hours
24 - 6 = 18 hours
it would now take my ship 18 hours to tier up with a 25% boost.

Same scenario:
24 hours, but this time using their "increased speed" method I have a 100% boost.. what would my new time be and how do I calculate it?

lapis kindle
#

so with no boosts it moves at 1 second per second

#

with 100% boost it would move at 2 seconds per second

#

so 12 hrs

dark pollen
#

@native oyster @charred thunder @native oyster @onyx bear :
Frankly guys, I'm going crazy!

cold nova
#

Why would the Captain’s interceptor ability activate on a miner?

quick idol
#

Bug I guess.
Maybe fortune uses kinetic and its proc’ing on that instead

stiff geyser
#

@lapis kindle and what is the calculation for that? Let's say 24h with 24% boost, what is the time new time for that?

lapis kindle
#

lets make it a 25% boost for easier math. this means every 4 seconds you get 1 more second done. so a 24hr research is 86400 seconds. divide that by 1.25 to account for the boost and you get 69120 seconds. which is 19.2 hours @stiff geyser

lapis kindle
#

this works this way because the boosts arent reducing the time the research takes, they are literally speeding up time for the research

craggy cliff
#

Cant get my miner out

lapis kindle
#

submit an ingame ticket @craggy cliff it will be responded to faster and by people that can help

stiff geyser
#

Oh I see, it doesn't "speed up time", it is "speeding up a countdown timer".

craggy cliff
#

Thanks @lapis kindle

lapis kindle
#

Yea that's a good way of thinking about it

swift dust
#

@native oyster @onyx bear Any update on the disappearance of Hadley? I've been patiently asking for weeks but no response other than "looking into it" has come. Are you avoiding for any specific reason? It should not be a difficult question

hearty galleon
#

<@&509691205798592532> there seems to be a few bots spamming galaxy chat with literally around 5-10messages a minute making it impossible to use it. Is there anyway you can get rid of them? Quite a few players have been reporting them

native oyster
#

@onyx bear @native oyster When do Crew Skills getting finally fixed ? Its a long time, and should be priority #1

onyx bear
#

believe Q2 said this month

native oyster
#

You mean January not December or ? Cause its still December 😛

onyx bear
#

argh you tricked me :p

#

meant Jan for sure yes 😃

native oyster
#

😉 Thanks

crystal plaza
#

Got a deneva mission to get energy manifolds but I can't get a fourth because there's no more missions to do

#

'scouring space'

dark pollen
#

@native oyster @onyx bear @native oyster @charred thunder :
For now, I continue the fight !!

crystal plaza
#

Even I'm bored of listening to you and I've only been here a day

native oyster
#

@crystal plaza you will understand when it hits you.

native oyster
#

@stiff geyser No that’s not how it works in a bunch of games when it says 100%

#

100% cuts the time in 1/2

native oyster
#

Uhura is broken. Ability claims 40% accuracy boost and she only does 20%. On a ship with 5k accuracy she only boosts to 6k. It should be 7k.

Some dev did a 1.2 multiplier vs a 1.4 @native oyster @onyx bear

native oyster
#

@native oyster @onyx bear broken. Doesn’t raise dodge at all on interceptors

native oyster
#

Do not use this officer when base raiding.if you die, it will jam the battle timer. His hull heal can fire AFTER combat. In npc or player ship combat, this “resurrects” your ship with 10-15% health. This is not supposed to happen. If you die to a base and this triggered, the server gets confused and jams the battle timer. I’ve confirmed this 10 times now. @native oyster @onyx bear

lapis kindle
#

oof

merry bronze
#

@native oyster Regarding Uhura: all buffs I have seen so far stack additively, i.e., they percentage increase refers to the base value, not the current value. Is it possible that you already have accuracy bonuses from research, making the observed effect lower than 40%?

native oyster
#

That’s what I thought too but the numbers don’t add up

quick idol
#

Yeah, all buffs are almost always off base stats

native oyster
#

Just lost all private chats!? What happend! And how do i get them back?

patent spade
#

We lose them everytime we close the app

astral gale
#

@native oyster if you try and start a pm with someone again (someone you already had a pm with), the pm history will come back. The bug has been around since I started playing in August.

swift dust
#

@native oyster @onyx bear Any update on the disappearance of Hadley? I've been patiently asking for weeks but no response other than "looking into it" has come. Are you avoiding for any specific reason? It should not be a difficult question

quick idol
#

@swift dust just curious. I see he has a nice buff on warp speed, but.. not the end of the world? Was he bugged or something?

swift dust
#

They changed him a little from what he was on the S1 server ... he's imposable to get, a unicorn... but as he is now is handy for miners

swift dust
#

@quick idol What he use to be was handy when teamed up with Cadet Scotty to extend warp range ... we really need him back in his original state with these nerfed warp ranges

quick idol
#

Oh right, so new version only does time. Old did range aswell? That be sweet, but it sounds like that ship has sailed (pun intended) 👍

native oyster
#

@native oyster @onyx bear This both pictures are the same Station: Why is there such a huge Power difference if it gets attacked?

#

Thats is a massive Bug if its real

swift dust
#

@quick idol S1 warp ranges weren't as bad as they are now but after the merge (Nov 1) and before the upgrade (Dec 12), aka nerfed warp range, Hadley was not needed. But now post upgrade we are badly in need of the old Hadley again... @native oyster @onyx bear

quick idol
#

I see, makes perfect sense, thanks for explanation

#

And fingers crossed for old hadley 👍

native oyster
#

@native oyster what is the same?

#

Its the same Station

#

One time on overview, one time in Battlelog

#

So you are saying the station without ships show 260k and in a battle 107k?

native oyster
#

How come my fortune have a much lesser warp range thant my envoy. The warp range change from 40 to 22 when going from envoy to fortune on the same system?

native oyster
#

@native oyster exactly

azure beacon
#

@native oyster probably depends what route it is trying to take

native oyster
#

@swift dust So, as you have noticed, since the update Officer Hadley is MIA. The team are aware of this, and will be bringing him back in a content update soon.

#

@native oyster I think @azure beacon may have it there with the route.

#

What’s the easiest way to get rid of those looping event victory notices?

#

It’s quite annoying to have them for days, popping up again and again

quick idol
#

Hey @native oyster as you may have guessed, refining rates (req uncommon, rare) especially at 3* is a big deal for the community rn. Can we get some sort of comms from you guys about this, whether it is an issue, under review, or something else pls.? Will help stop the riots i think 👍

native oyster
#

(I’ve cleared localization cache and rebooted phone)

native oyster
#

@azure beacon @native oyster they are from the same home system to the same system, with the same route. Just diffrent ships. Ill see if I can recreate it and post it. But should warp ranged not be the same anyway? When both ships are targeting the same system and with same system lvl?

azure beacon
#

@native oyster my reasoning was based on that the fortunate can’t get far enough into Klingon space for the game to figure out that the “shorter” route is actually viable, and therefore just looks at what it thinks is the shortest path. The envoy however can get almost all of the way via Klingon space but stops just short. Therefore the game is saying, you’re close but not close enough, however the warp distance from where I got to you and where you are going needs.....

native oyster
#

@native oyster there's no fix our end as far as I know. You just have to wait it out. Generally goes away once a new event replaces it's time slot.

cosmic egret
#

Latinum are more or less worthless after lvl 23, please fix it

void tulip
#

How do i official report a bug in game

rose laurel
#

@native oyster the envoy and the fortunate have very different warp ranges. The fortunate is 8 less than the Envoy iirc.

void tulip
#

My alliance got 1st in event but some of us did not receive nothing

low rose
#

Every time I place high in a daily “limited time ship/officer/base event” the notification I won returns dozens of times for days. I do not get the rewards after the first time.

Been like this since I started playing. Getting kind of annoying and disincentives players from doing well in events. Please address

lilac yoke
#

What is the [1] badge notification on Daily Goals telling me I should be looking for? Nothing is ready to collect or do anything.

low rose
#

Like the 10th time I’ve been notified about it today

#

I get that bug as well @lilac yoke

#

Got another notification I won well waiting for that pic to load. Wow

#

So annoying

lilac yoke
#

I have had your bug too appropriate_name. Not today, but the other day at least 15 times.

void tulip
#

No neo or arix rewards given

flat zodiac
#

Everytime I have minimum health, I quit the game, when I log on back, my ship was destroyed. Please check

cosmic egret
#

@void tulip i dont think anyone got anything, event was bugged

native oyster
#

I got mine...

#

Buggedminetrek

swift dust
#

@native oyster Thanks for the update... I hope that they bring him back in his original state and not what he is currently changed to...

#

@native oyster @onyx bear another event did not pay out...

#

I've checked with our alliance and noone received the payout

#

Other alliances are experiencing the same

vague star
#

@native oyster I’ve got exactly the same. 99k in the battle report but 231k when I look. Something isn’t right and this cost me dearly! @native oyster @onyx bear thoughts?

#

Both are without ships.

native oyster
#

Y seems like @native oyster @onyx bear kinda decided to just ignore it, like most of the stuff here.

vague star
#

I’m happy to give them some time to look at my message at least. Hopefully someone can advise. But something like this, if a bug, will make me a target forever in a day.

#

@native oyster I think the 231k in my example is all buildings but the 99k is just defence. That’s why there is a difference.

#

ie a lvl 21 dilithium generator makes no difference in defence.

native oyster
#

We have a player in our ally with same stats. Sent a ticket. Surprise it correctly just typo. DOH

#

He also got his base killed that is.
I need to read be4 I post

void tulip
#

@cosmic egret some of my team mates got some of the rewards but not all

native oyster
#

@vague star But how else should i look onto my own defence? As Station Power, and Player Power is also a huge difference?

#

Like i have atm ~555k Player Power, in my thinking this Power represents all Buildings+ Defense, so then you Scan a station (mine) it says 265k Power, this you attavk then, and if you look after into the battle report it says a compleat diffrent (lower) Number. Thats just a masdive Bug hoing on here, as its not with all Stations the same! @native oyster @onyx bear

karmic shore
#

I have a problem where it wont allow me to collect sone rewards after different events. Any ideas how i can get this fixed plz. I have closed it and reopened the game with no difference

charred thunder
#

How cpme when I attack a base it doesn’t seem to empty the base, my envoy holds 121k, I have to keep@attacking the base and it only loads about a 1000 at a time.

bright lintel
#

@charred thunder You've then reached their protected RSS limit - once your Survey is no longer doing full loads of cargo, there is no more to take. Move on to another raid.

#

At level 17 they've already unlocked some vaults and are doing some Protected RSS research - you can't blast through that.

sterile osprey
#

While I enjoy seeing the event win over and over again.... Can we work on this glitch please 😄

west wolf
#

Hello, unable to upgrade some of my spaceships whereas they are only 10 or 15. Il don't have the Button to upgrade it neither any gui.

lapis kindle
#

reload the app

west wolf
#

Nothing changed

#

I have This bug for several days but it was only on my second fortunate so it wasn't too serious

native oyster
#

@west wolf try to clear the localization cache and reboot your device, seems to work on many gui glitches

west wolf
#

Ok i'm trying

native oyster
#

Localization cache is in your settings tab in game (in case you didnt notice that already)

west wolf
#

Thx, you answered my next question 👍

#

@native oyster wow, it seems to work. Thanks to you dnd

native oyster
#

👍🏻

vague star
#

@native oyster don’t know. 🤪 (you seem to be similar stats to me. 550k/280k/99k)

native oyster
#

Biggest bug in the game some stations over lvl 20 cannot be cracked regardless of ship strength and research.

native oyster
#

@native oyster based on what?

#

If you can crack a hull to half health you can destroy said station. But currently even admitted by customer support and devs there is a broken mechanics in the game that makes it nearly impossible.

ripe sleet
#

Then you are not using the right stats. And dont understand station combat mechanics

native oyster
#

Lmfao

#

When the creators of the game agree that it is broken. Then why would I consider we are doing somthing wrong ;)

gritty bluff
#

Bug I doesn’t get the number for dailies «mine 2* gas, ore or crystal». I know that I have mined at least 1832 from my battlereport.

wise forge
#

As many before me (I'm sure) have noted, the repeating of past milestone achievements is getting a little much, I have to click away three of them every time I check the game, which I do somewhat frequently. Is there any timeframe on when this will me fixed? @native oyster @onyx bear

dark pollen
#

@native oyster @charred thunder @native oyster @onyx bear:
HelloOOoooOoo guys, Happy new year to you. This is the end of the Event Operation 23 episode for me. I just got hooked on the nose and it will be too much scorn for me. I stop the game and I wish you all the best for the future. This "idiotic" behavior of Scopely does not bode well for the future of this game.

native oyster
#

Lol, as a fellow player in the game that CS person could understand that it costs flying fck to compensate what’s yours.

#

Im not sure if they think people are just blatantly stupid? @native oyster ? The fact is Scopely people have found it hard to count simple math, so why in earth do they resist paying customers and drive them away? ARPU is NOTHING in this game and you just got rid of a player who’s spent that ARPU value probably with 1000s as multiplier. What’s the point?

#

@dark pollen I suggest you contact CBS Interactive who owns the brand. Just tell them how Scopely treats Star Trek community yadayada and rip them off. They’ll be getting hundreds of letters soon.

charred thunder
#

That’s sad, and such a bad PR situation, like what’s better allowing us to get what we played for, or kicking us in the teeth.

#

@dark pollen be sad to see ya go from our server, how is the rest of the alliance going?? Would they be interested in discussing a merger with ours??

dark pollen
#

@native oyster @charred thunder :
I do not know yet what will become of the alliance. The priority at the base is the French players. I look to give the keys of the alliance to someone motivated, but I think that my departure may demotivate more than a person. I still have a week for the "transition". As DND says, Scopely is going to lose much more than just a "small" fair and honest pack. It was not just the alliance I was taking care of, but the francophone community that I was setting up. Many have already managed to get their purchases back. And I am tempted to spread the "easy" approach to follow the entire community ;-). I'll see if anyone wants to take over all that. Steven, I'll tell you what comes out of my next discussions.

charred thunder
#

@dark pollen yea totally understand, I was at a point like that the other night too, like what is all this hassle for, the annoyance of not getting what we play for, etc,trying to deal@with CS, but yea totally, hey if any of them want to jump over that’s fine, we are a NZ alliance so the time ones would be an issue, so understand if people don’t want to 😃

#

Just sent another reply to CS, to see what happens. @onyx bear @native oyster

native oyster
#

@dark pollen How do you “not qualify” when you were below 23 before the event, and above 23 after the event? I don’t see why it’s so hard for them to understand that…

#

I would send back a reply to them and ask them what they mean by you didn’t qualify

dark pollen
#

Yes, frankly, we go beyond the "stupid" situation. The worst thing is that they keep repeating: "We checked thoroughly!" While it was enough for them to watch 5 seconds my screenshots and the date of my first message! If it's not contempt, incompetence, bad faith and dishonesty ... I do not know what it is ...

#

It's really the last element that decided me to stop the game. There is obviously not only that. At least I'm going to have fun on other things. There, it was clearly no longer fun 😉

native oyster
#

@dark pollen I would send a direct message to the community managers , here on discord , with your screenshots and demand they take it directly to the developers and bypass those idiots at support

#

Support is a 3rd party company scopley hired and support is a joke

dark pollen
#

I gave @native oyster ... he knows the situation perfectly. He said at the time that he was going to talk to them about it, which I thanked him personally. I still have no feedback on that. But for me, it's too late. Their scorn, which I consider an insult, will be my last contact with Scopely. I want to say that I appreciate the work of Q2 here. That's fine, the only person at Scopely, who tries to do something good in my opinion.

hasty grove
#

Hey guys don’t know if it’s a bug or intended but i no longer receive daily goals for romulan faction after hitting neighbour 🤷🏼‍♂️

crystal abyss
#

These 2 event rewards keep popping up over and over, resetting game, cache, dont work, everytime i kill a hostile or player, hit a loading screen, open system/galaxy. Please fix

marble forum
#

Same event keeps popping up every three minutes, can ya turn it off

stiff geyser
#

Same for me

#

I'm trying to destroy this ship

#

But another ship is attacking instead

#

What is going on?

bright lintel
#

@stiff geyser It would seem your favor with the Rom's is quite low (understandable) and you're getting attacked by NPC's. That's how it goes. Keep your eyes on the map when in Faction Space if you're Untrustworthy or lower. They'll track you and attack... albeit it slowly - so, you can easily squirm away.

stiff geyser
#

I see, thanks for clearing that up

crystal plaza
#

Can't get four manifolds in deneva as I've done all the missions prior to getting that one

#

Also get a message at start of every game about stealing something for a mission and that won't go away

native oyster
#

RIght...
@hasty grove - it is a known bug the team are looking into it. Do let customer support know if the issue persists.
@crystal abyss - the team are working on this one.
@vague star - trying to find out about the difference between those numbers for you.
@swift dust - at the risk of repeating myself... can you contact Customer Support? I believe this is a known issue.

#

And finally, @quick idol on this issue of refining.
The current rates are working as intended and they improve as you level. However, the team will be regularly monitoring player progress. As Game Designer Keenser said in the QA, there will be a gradual balance to dial in the games economy (including mining and refining rates) as the game evolves and grows, however there will not be a massive overnight change.

charred thunder
#

@native oyster what about the Level 23 event issue, that we are still being told either we aren’t entitled or still being looked into, like how long does it really take to just make a pack of the resources we should’ve gotten

native oyster
#

Sorry, yes @charred thunder you are not the only person reporting this is still a concern for many. I don't know individuals' situations but Ill hit you up in DMs now.

quick idol
#

@native oyster many thanks. Kinda what I expected but honestly knee jerks seldom work. Keep crunching that data 👍

native oyster
#

@native oyster i don't seem to bz getting any uncommon G3 for thé past few days... Really super rare. And i have a refinery lvl 27...

#

Really weird, maybe i m wrong but i Remember getting more uncommon G3 at lower lvls

#

Hum. Don't believe there is any issue.

crystal plaza
#

any plans for organising missions or making them easier to figure out where you got them or their levels etc?

#

and a warp cancel button?

#

😛

native oyster
#

@native oyster rngesus isn't that good for me at thé moment 😂

swift dust
#

@native oyster It goes without saying, customer support was already contacted

arctic quail
#

@native oyster
Hello, I would like to know if you will greatly reduce the time of repair of the ships because 2 hours for 31,000 point of strength I find it huge.

green rune
#

@arctic quail You're doing smth wrong here... My 50K ship has at max 1h 15 when it is destroyed. A half repair would be 40 minutes. Upgrade your drydock and do ship repair time reduction research. (:

swift dust
#

@arctic quail are you doing your research?

arctic quail
#

@green rune @swift dust @native oyster
even if I put that 1/4 hour to repair it is too long, I come here for the battle and if I have to wait for my ship to repair even for 1/4 hour I do not see too much interest.

green rune
#

@arctic quail also; opening pve crates, doing dailies and active alliance help does reduce ship timers by a lot. None the less the game will always have such exponential timers. Try to utilise multiple fight ships if one is repairing.

swift dust
#

@arctic quail levelling up your docks and doing research will improve repair times ... It's part of the game that you have to do if you want faster repair times

#

Yes, there are repair speed boosts as well ... those you have to earn

#

or pay money for

arctic quail
#

@swift dust I am dacord with you if you have more vessels but in my case I am only a vessel if you call the Demineur a ship apologies but me it is used to undermine the battle so explain me what I do when j 'wait for the repair of my ship, if you tell me to go eat an ice cream you did not understand the problem lol

swift dust
#

@arctic quail I.m no noob, been playing the game for almost a year now, a founding member... For example, my Kehra is 190k and takes less time to fully repair than you indicate because I keep my research up and docks fully levelled up...

arctic quail
#

@swift dust je ne suis pas un nouveau non plus, je joue depuis 30 ans a des jeux et c'est le 1er avec lequel il faut avoir du temps de réparation qui dépasse les 3 min. Ce jeu est très bien je l'aime bien mais un vaisseau pour le combat doit combatre et non rester au garage pour réparation. quand tu achete une voiture c'est pour rouler avec et pas la laisser au garage.

swift dust
#

Translation for others ...

I'm not a new guy either, I've been playing games for 30 years and this is the first one with which you have to have a repair time that exceeds 3 minutes. This game is very good I like it but a ship for the fight must combatre and not stay in the garage for repair. when you buy a car it's to ride with it and not leave it at the garage.

arctic quail
#

prend google

#

I'm not a new guy either, I've been playing games for 30 years and this is the first one with which you have to have a repair time that exceeds 3 minutes. This game is very good I like it but a ship for the fight must combatre and not stay in the garage for repair. when you buy a car it's to ride with it and not leave it at the garage

swift dust
#

Mate, I've been playing games a bit longer than you. ... lol ... the game is what it is ... the developeres will tell you "working as intended". Accept it for what it is

arctic quail
#

thank @swift dust

keen merlin
#

Clash of clans rebuild times could get out of hand

#

You just play around the times

#

Either recall your ship before it’s fully destroyed or have multiple ships going

swift dust
#

I'm playing Nova Empire and they have 1 day repair speed boosts ... it is just how they work

arctic quail
#

@swift dust
I respect that and I will always respect the work of others, but I give an opinion, and many new players think like me even if it is for past that 1/2 hours to wait for a game of battle is much too long

swift dust
#

there are guys on our server that are level 34 with fully completed Enterprise (1.6 million strength) that can take days to upgrade and repair ... it is just how the game works ...

arctic quail
#

@swift dust
if it is necessary to wait 1 day of repair it becomes impossible and unplayable, that construction or research hard more than 2 days yes but not the repair of a ship

swift dust
#

@arctic quail you miss the point ... warping in the galaxy takes longer the higher the level you go ... there are officeers, research, and levelling up ships to help speed that up too ... it is simply how the game works

#

We have been in deep space (level 45+ systems) where it can take minutes to travel between two adjacent systems

arctic quail
#

@swift dust je pense que c'est toi qui n'as pas compris que plus de 5min pour la réparation du vaisseau c'est beaucoup trop tu as ton avis j'ai le mien.

swift dust
#

I've had trips from one system in fed deep space to Klingon system that can take an hour to travel

#

Translation...

I think it was you who did not understand that more than 5min for the repair of the ship is far too much you have your opinion I have mine.

( @native oyster @onyx bear @native oyster there is a google translate discord bot that can do this automatically for us)

arctic quail
#

arff désoletid

swift dust
#

@arctic quail I do get it and we all wish it was quicker but you are arguing a point that already has a mechanism in game to speed up and fix your complaint. You simply have to do the research and levelling up like the rest of us.

#

@arctic quail you'll have to translate that last comment for us as google translate has no idea but it looks like profanity from here

keen merlin
#

The important thing is that this is not a bug, and you should put your suggestion in the proper channel

undone pasture
agile hill
#

Lost Horizons mission is bugged. I have 3/4 cargo containers but Vulcan, Khitomer or Draken have no missions available.

swift dust
#

@agile hill yes, there was a gift to fix it ...

charred thunder
#

yup just send a message to Support in game and they will finish it for you

#

just still gonna be people getting up to the level for that mission,

agile hill
#

They say when I reach lvl 22 I will get a gift. I just got lvl 20 today lol. Guess I’ll be looking at that mission awhile in my log.

charred thunder
#

what?? really? how stupid, they should finish it for you right away.

agile hill
charred thunder
#

oh that's just stupid, why should you have to wait to lvl 22,

#

i don't remember what level I was on, I know they did a gift for it, but i had mine before they worked on the gift, i think i was 20 or 21. this was like a month ago tho

agile hill
#

Exactly. Not gonna dump any more $ now. I’ve done all 4 missions in each system already. Not happy with their “fix”.

modest sage
#

Good day all. I had commendations 4 in the Klingon faction and then all of a sudden I had -789. Scopely informed me that this was intentional to balance the servers. Sadly I mentioned that out of 62 people in my alliance why was I the only one this happened to? I received a reply stating that the game is functioning properly. In the meantime all of my other factions are in the negative and I cannot go anywhere without getting attacked. I am level 27 and having done the low level and moderate even missions I cannot complete any missions now due to the warp drop and naturally not being able to enter Klingon space without getting obliterated. Not to mention losing over 10 days worth of commendations 4 items from the faction store. Can anybody assist with this Thank you in advance

untold pike
#

I came here to find out about the lost horizons mission also... It sucks that we have to wait until 22, but what I really need, is to get rid of the mission banner on the lower left of my screen until I can complete it

native oyster
#

try click the go button once, wait 30secs then back out of mission screen

#

it should cycle through all current steps in active missions then dissapear

#

unfortunately has to be done each time you open the app

crystal plaza
#

warp drop got me

#

got to a planet, took a mission, mission says return to guy, cant warp there

dim robin
#

Hi. I'm in DWUK a top 3 alliance in the EU and we have a problem. Our admiral has been AWOL for weeks now and we desperately need to 1) change the notification board 2) move admiral to commodore and move an active player to his slot. Creating a new alliance whilst an option would leave a particular bad taste in our mouths considering the financial investment many of us have put into the game, I personally not be willing to reinvest at this stage and I doubt others would either. I understand that the current situation is that changing the board is tied into the admirals abilities and there is no mechanism to change it within the UI. However I am more than sure there is a way to change it manually in the backend services and I am formally and publicly requesting this change be made, please contact me to facilitate this change - thanks

crystal plaza
#

good luck with that

modest sage
#

Sadly good luck with anything. Unfortunately the support staff are uneducated with the game. Having said that I wish Scopely would educate their support staff so they are able to assist us more confidently and have the ability to give us better advice.

#

I feel as though they just shuffle things aside due to the bombardment of complaints they must receive.

slow gull
#

Anyone else that cannot get on the app

agile hill
#

@untold pike I bitched about having to wait till 22 so then they pushed it complete for me, FYI.

untold pike
#

@agile hill, I hope they push mine too, thanx for the update

agile hill
#

You need to push for it after their canned first response. I told them I just turned lvl 20 and I should not have to wait till 22 when I finished the mission already.

untold pike
#

@agile hill they never responded to my trouble ticket, they just pushed the event completion out to me

agile hill
#

Well, end outcome is same 😉

left hemlock
#

Sorry i’m french.. plz use translate if. you can😇

#

Ok, i buy now a pack 21.99 € for 150 crytal ** rare... and after payement, i don’t have gif???

#

What’s fuuuuckk 🤣 if you need my id player come MP 😔😔😔😔

left hemlock
#

Whete is my cristal rare....**😭😭😭😭😭😭😭 i can’t lvl up...

#

Plz stop new mission or pvp gamer and more correction 🖖🏻😉😘

#

lot of bug.... so cute ! you have funny (and business) good product !

#

Je comprend pas pourquoi j’au mis autant de tune sur un produit en phase de test « Alpha »... Bravo le marketing....

native oyster
#

I bet the bug that makes the event victory popup repeating itself is not that big to solve, but it is annoying as hell and makes me not to want to rank in the events. I wonder if this has been on for a long time?

rigid granite
#

no id just hate it that it block vieuw everytime

native oyster
#

Yep and also the timer

rocky knoll
#

It seems, that a few crew skills and ship skills don’t work correctly. Is that a known issue and are you working on it?

native oyster
#

@rocky knoll 75% Of officer and Captain abilities are broken

rocky knoll
#

Ok, and when will they be fixed? Ship skills also doesn’t work. My Envoy should mine Tritanium 85% faster but it’s mining with normal speed. Also the shown time is wrong.

green rune
#

@rocky knoll last time i heard they said 'late january' but that has been at least 1 or 2 weeks ago so can't really confirm anything unless it is told by Q2 or in official announcements section.

native oyster
#

@green rune yep that's all they said "late Jan" and that really was only referring to the mining officers

dull kestrel
#

Rom and Klingons have no trader ships to kill for faction after level 29 planets, but feds have tons

native oyster
#

What do u Mean? Can u give which systems u Mean?

quick idol
#

@dull kestrel none at all or none that your current ship can reach?

native oyster
#

Attacking bases has a bug where a base gets too much defense power. 2 attacks 1 second after each other shows the power left after attack 1 and the looking at screenshot 2 you see the power at the start of attack 2 (1 second later) nearly all damage done was repaired in 1 sec...

#

Image 1 the white bar is at about 50% when attack starts, image 2 again white bar at about 50%

green rune
#

You can insta repair your base when you have been attacked

native oyster
#

The player was AFK

#

And we did about 20 attacks. The screenshots are from the last 2 attacks then we stopped

green rune
#

Hmm weird thats the only response i could give as i had been attacked earlier and insta-repaired then.

quick idol
#

Once all the buildings in the base are destroyed, every attack should be against the empty (ex guns) base power. I.e the bottom white bar (these are your guns / defence)

In attack 1 you took away X shield and did Y damage (white bottom bar)
In attack 2 you also did X shield damage but more damage to the guns

Overall, i see nothing wrong with this. Working as designed. Guns will always defend. The user can rebuild orher buildings if they are around.

@native oyster

#

Note the starting point for the battle (bottom white bar) is the same on each attack

#

P.S looks like your Talla the better option against this base 👍

#

But u still need more upgrades 👍

native oyster
#

but we did 20 about 20 attacks with 6 ships, and did not get it to 0, why is that?

quick idol
#

Did any of your ship have enough power to destroy the base?

native oyster
#

strongest was about 18k

quick idol
#

For an attack, the ship needs to completely defeat the base

#

Every time

#

I have done many attacks on bases, im afriad none of your ships had enough power to beat this one

native oyster
#

ah ok, that's a bit odd then. 20 lvl 15 players cant even beat a lvl 15 base then

quick idol
#

The excess buildings do not rebuild auotmagically, but the guns do

#

Nope

native oyster
#

strength in numbers doesnt matter then

quick idol
#

Once all ships and buildings defeated you need to be able to solo the base defences

#

Numbers is good to get the ships defending out and the buldings destroyed, then its mano et mano

native oyster
#

ok i understand thx.

quick idol
#

The “new” Armada option “coming soon” will change that tho

#

Np

native oyster
#

is there a guestimate you can do calculating the base defence? e.g if total base power is 25K (without ships) ..% is base defence / ...% is buildings

quick idol
#

Approx 50%

#

(But not in this case it would seem)

native oyster
#

ok thx

dim kernel
#

Why are my vaults not working?

quick idol
#

How much do you believe your vault will protect?

midnight shore
#

Hey, stupid question I'm sure, still... the promotion badges that came in the expensive recruit package do not seem to he able to promote. Is this a known thing? Is there a workaround?

azure beacon
#

@midnight shore They are for high level promotions

native oyster
#

This happens every time a pop-up appears over the game whether it’s this or low battery etc...

cold fjord
#

It look neat but I like a working game

#

Image from other window overlap as well

native oyster
#

@left hemlock Hi there, if you think you didn't received what was purchased, please reach out to Customer Support in-game. Head to "Settings" > "Help/FAQ" > and select a help point then select "No" to if a page helped you.
Thanks!

pastel lake
#

@native oyster do u think this might be an oops? All the faction (35) systems have some type of grade 3 node/planetoid but this particular system has grade 2.

crystal abyss
#

Nice nodebase

zealous solstice
#

For when you really want those resources but dont want to travel far, just build your station into the asteroid 😄

versed ocean
#

Officer abilities that activate while mining do not appear to be activating or are not showing up in the battle log.

native oyster
#

@versed ocean been broken for ages

#

@native oyster I can’t complete my goals because my Federation faction missions disappeared… I tried clearing the cache and reinstalling the game… No go

#

@native oyster happened me once, emailed support and it came back before they responded

native oyster
#

@native oyster yup, @native oyster is right on that one. CS should be able to sort that out for you.

#

@native oyster thx I’ll msg them

versed ocean
#

@native oyster Thanks for the response!

crystal plaza
#

i got one cos i completed all deneva missions

#

then it asked me to get something from said missions

#

and i couldnt

#

so i'm stuck w/ it

real kettle
#

I am noticing a lot of bugged mining nodes in 2* Crystal sectors. There will be up to 6 mining locations that are not minable (the scanning "circle" just continually spins when you try to select it). This happens in Bellas and Nelve for me. I don't know if it is device, server. etc.

native oyster
#

@native oyster the problem was I could not complete the transaction, not that I hadn’t received what was paid for

ancient kelp
#

Is the Station Skill Prime Resources functioning properly? If the production is normally 330 should my production not be 660?

modest sage
#

Everything is bugged.

native oyster
#

@ancient kelp it may be default figure and your boost applies in another excel

little fiber
#

My game suddenly stopped loading...

native oyster
#

@little fiber delete / reinstall

#

@ancient kelp it doesn’t show there

#

@ancient kelp it’s working and it adjusts the rate. You have to time it and do some math to see it

little fiber
#

@vanyel thanks took a couple tries and a looooong wait but back in business

native oyster
#

@native oyster Oh! Misunderstood, sorry. Are you still having this issue?

native oyster
#

Yes, but I found a workaround. Turning the device upside down makes it appear top left instead of bottom right, meaning I can see the bottom and accept the terms, however it should probably still be looked into!

native oyster
#

@native oyster 😄 - well, well done! And thank you for the input on it I will pass that one to the team. 🖖

native oyster
#

Private messages are still vanishing on what seems like an hourly basis. Can we get this fixed so in-game communication is a reasonable possibility for those not in your alliance?

honest dust
#

I'd prefer that messages stop auto-deleting entirely and give us the option to save and/or delete.

native oyster
#

@native oyster I’m using iPhone 6S+ and latest iOS.

#

@honest dust agreed, they should not auto delete. I'm trying to recruit into alliance and arrange stuff with other alliances, just to lose track of who I spoke to as there is no history. @native oyster looking through the search on this, it seems to have been raised several times. Is there anything logged to stop private chat messages from vanishing?

#

Yeah, I have that problem too, although one time they all reappeared, so don’t give up hope...

#

@native oyster I know the history is in the server somewhere, as when I pm someone that I've spoken to before, then restart the game, that chat history reappears! Clearly a bug, and one (of many) that desperately needs fixing.

#

Oh I definitely agree there

patent kraken
#

Hey guys, the captains ability when mining is not applying. Is this being looked at? 2 miners same level two different captains mine at the same rate. One ship has a bonus to mine said resource.

native oyster
#

Known issue...allegedly fixed sometime this month

thick pawn
#

Bon

#

Les jelly sont trop op !!!!!

delicate cloud
#

Ship experience gained while hostile hunting is not counted towards Ship XP daily

lapis kindle
#

That's a feature not a bug. The ship xp daily states only xp spent counts

native oyster
#

Is it bug when a ship docked has higher power. But when in space it drops. Or is that normal.

sly mist
#

That’s normal

#

Always have your strongest ships in dock so they can defend your station

delicate cloud
#

It doesn't say in the event description that only spent xp counts.

#

Also, I have bought the research pack stating +100% research speed and got only the Prime Resources one. I tried contacting customer support but they just said - you bought Prime Resources, we don't care about what it said, suck it up. And that considering I already had Prime Resources unlocked prior to getting the pack. Not spending a dime more on this game as you never know what you're going to get.

fallen hawk
#

Hmm I have all the primes and never see writing above anything anymore, although I will agree with you that some of the wording they use is confusing

lapis kindle
#

@delicate cloud

#

and was the pack you got $5 or $20? the $5 one is prime resources. the packs tell you whats in them on the screen before you can buy them

delicate cloud
#

It was the equivalent of the $5 one, and It’s completely unclear from the overall description that the contents need to match research requirements, unless you go in the small i icon on the top right, which I completely missed. When buying I was completely under the impression that it will be unlocjed automatically and the resources and stuff inside is just a bonus. I was going by the description up top.

lapis kindle
#

do you have the screen shot of the pack you bought? a couple people have mentioned that before though

#

specifically prime resource and prime research i mean

delicate cloud
#

Sadly no

#

I never thought it would be required

#

And now I longer see it in the offers

#

It was like where now it’s written +100% ship damage it said +100% research speed

#

I did not look closer further at the time

#

Never thought I would need to

#

And as I said - there is nowhere in this screen or before where says that the contents are intended to be used for unlocking in R&D

#

I know now that it is under the I in top right

#

But honestly, is it reasonable to expect a person has to go there before buying the pack?!

#

I understand it was most probably a bug, but I expect Scopely to take responsibility for it, not to take my money for nothing

native oyster
#

U need tonuse thé resources tonresearch thé said prime research item. Granted, it should je clear you have to.

#

@delicate cloud Yeah if you use those packs for anything else, you get screwed out of that prime research and possible future prime researches for a long time

lapis kindle
#

I don't have another android device to test that out on, sorry

delicate cloud
#

I’ve an iPhone and iPad

#

And I guess it was a floating bug

#

Like I’ve seen in the alliance reward section peace shields with +600 latinum tags on them which disappeared on reload

lapis kindle
#

yea i really dont like the way they hide shop items based on level and what you buy, and ive seen that you just described

#

like im fine hiding prime research packs until the research is actually unlockable, but i dont like them getting rid of cheap packs when you buy more expensive ones, and I dont like hiding certain prime research packs until youve bought others as well

thorny trail
#

@native oyster I just lost faction missions. Started today to do dailies and finished first Klingon daily mission : Klingon miner, collected the reward but after that I lost 3 other daily faction missions . Klingon Excavator (mining) and 2 Klingon missions kill Rom or Fed hoslitles. Wrote ticket to support . Without faction missions I cant complete top daily tasks and collect final tier rewards. Is it possible to get daily rewards from support in case they don't fix my faction missions on time?

thorny trail
#

@native oyster Same bug with faction missions happened to me today. Did you get them back ?

#

Got one more question for everybody here regarding Combat Veteran mission. This is player progress mission all have and it should test your skills as you progress through the game. SO when you are lvl 15 you kill some Hard NPC to test your skils.. on 16 you get another one and so on... When I was lvl 14 I got my combat Veteran mission lvl 14 locked behind level 40 Warp system. I asked in Galaxy and in Guild chat all other players have their Veteran Combat missions on same level as they are or +-1 depends on how good their ship is. I am now lvl 24 and still have my lvl 14 mission locked in warp 40 system. ALL other players on my server don't have this issue. Can you help me with that ? What should I do ? Rewards are officer shards and resourcess and I feel disatvantaged compared to other players . @native oyster (sorry for the tag) but just when you can drop me advice on what should I do. Thanks in advance.

delicate cloud
#

Skoko, same issue, reported 2 3 weeks ago. Answer is they are aware and are looking in to it. So probably in a year it will be resolved. The root cause seems to be that the end boss is put into the system connected with your home base with the highest level. So if you're unlucky to be in say Vindimiatrix at the time of finishing the previous stage - you're end boss will be put in Sulliban 😃

charred thunder
#

Yea it looks like they didn’t think of that when they culled all the warp distances, because i’m stuck on my 25 Combat

native oyster
#

@native oyster @honest dust This is an issue Digit are investigating currently (for those reading - that's Private Messages being deleted).

#

@thorny trail If you have a Support ticket they will help as this is a known issue that is under investigation.

#

Also @thorny trail - thank you for the report on the Combat Veteran missions. Could you send that to CS with a screen?

hasty grove
#

Hey guys my daily missions are a bit iffy again. I’ve been doing my romulan rep and it’s always been romula 12k in and it’s got me to do a federation daily’s today never happened before I’m -4K fed ?

modest sage
#

I am level 28 and cannot complete ANY Klingon faction mission I previously started due to warp reduction and 1.2 mil power boss ships lol

thorny trail
#

@native oyster Thank you for your answer ... I will send this issue to CS with a screen . Thank you again 😉

modest sage
#

1.2 million power against my maxxes Vahkla at 136,000. Lmfao

topaz matrix
native oyster
#

@thorny trail came back after 24 hours

thorny trail
#

@native oyster Thanks for answer. Did you get your rewards for the day you couldn't complete dailies?

native oyster
#

@thorny trail nope. And cust service told me too bad

thorny trail
#

Allright . Thanks 👍

native oyster
#

Bug - if I try to kick a member from the bottom of my alliance listing, the kick button is off the edge of the screen!

native oyster
#

@native oyster i end up sorting it a few time by contribution or power in order to delete the person on the bottom as they might appear higher up those lists.

pulsar thicket
vague star
#

Are Scopely going to publish a news article on the current state of play, summary of new features to be expected and possible update dates? 🤞

pulsar thicket
#

The 8 hr shield timer is good for around 7 hrs 35 mins.

eager lotus
#

How the hell do ships get destroyed while docked with a peace shield on??? kind of rediculous

snow hinge
#

Is the rule that ships can attack only +/- 3 levels? I'm level 15 and was just destroyed by a lvl 19. Was not on a mine.

eager lotus
#

Keep trying to repair ships, have the resources and it says I do not and can't repair.

quick idol
#

No @snow hinge these are the current pvp levels, and its working as intended rn.

brittle crown
#

as a lvl 22 I cannot hit level 17

quick idol
#

@brittle crown 18?

brittle crown
#

oh

#

yes i can

#

lol sorry

quick idol
#

😬

brittle crown
#

🙃

snow hinge
#

Wow. That's terrible. I just got to level 15 and there's nothing in the game as far as notification to tell you that

brittle crown
#

what?

snow hinge
#

the level differential

brittle crown
#

I got a huge popup when ubilding ops 15

#

like you're gonna get attacked all that

snow hinge
#

the bubble pop up only mentions that your base can now be attacked

#

that's all I saw

brittle crown
#

well it makes sense that higher level players can attack it

#

if they can already blow up your ship

quick idol
#

@snow hinge game is brutal, best advice to give is upgrade everything, buildings, research,ships before levelling up.

brittle crown
#

also use your resources

snow hinge
#

yeah, I had everything upgraded to 14 before going to 15

brittle crown
#

a base with no resource doesn't look tasty

#

as a general rule of thumb I'd say : If you have a lot of resources, use shields when you're offline or as soon as you get attacked if you're online (you have 5 minutes to react to an attack)

#

if you don't have resources you don't care if you get attacked

snow hinge
#

wow, yeah. that's kind of savage

brittle crown
#

also the vaults can assure that some resources stay there when attacked

#

so that you don't end up naked

thorny trail
#

@snow hinge The best suggestion I have for you is not to level up until you have built your defense. Defense first until it becomes strongest than any ship on max level (from that table) that can hit you and 20% more. Then you are safe. It is a pain to level up for sure but patience is the name of the game .

vague star
#

@eager lotus is it because your ships are returning home when you are offline? I have the issue that they show as destroyed.

eager lotus
#

yes and then it cost me an arm and a leg to repair them, still BS

lapis kindle
#

Den every time I've had the bug with the ship showing destroyed like that it's cost the same time and rss that repairing from its actual hp would cost

eager lotus
#

see for me I have had the other issue, my ships would be fine almost no damage, and yet they say destroyed, and it cost me a fortune

lapis kindle
#

Oof that's definitely much worse

eager lotus
#

yes not happy

native oyster
#

@native oyster Romulan Excavator daily gives 20pts and should be 25pts

gleaming storm
#

The tritanium and parsteel mines in the new systems on what I'm assuming is the Asia-Pacific server don't let the ships mine them to zero. The ship stops mining after are short amount of time and just sits there while the mine still has plenty of resources

astral gale
#

@gleaming storm what do you mean? Every system I have ever mined always will go to zero, the displayed countdown timer doesn't work and sometimes you receive a notification that you have emptied a mine when you haven't, i assume some just jump on and recall when they get that alert without checking which leaves mines with small amounts sitting there.

gleaming storm
#

My miner will stop mining with thousands of resources left and I have to either go to another mine or move and repark on the same mine. Then it happens again. This only happens in the new systems that were added about a month ago and only in the ones that are around level 20-28

#

I have started mining in different systems to avoid this happening but I thought this was were you report bugs so here I am, reporting a bug

astral gale
#

@gleaming storm I would also report it via in game ticket.

I personally have been mining in the new systems and haven't seen that issue. The broken timer and alerts are my only issue.

gleaming storm
#

Cheers for the tip, will do 👍

pulsar thicket
#

And another one. Had 27.5 k chrystal. Refined 15k. Error. Purchase failed or something like that. Got nothing. Lost 15k chrystal

bright moon
#

@gleaming storm if you are using an officer with a mining bonus, the timer won’t be accurate and will be the same rate as same ship with no bonus

lucid jacinth
#

@native oyster @onyx bear Killing 10 Rigellian Hunters in Khitomer mission is broken (Klingon path) Regellian Hunters are not spawning in Khitomer only see a lvl 23 and lvl 24 Klingon Patrol in the area

patent kraken
#

Same @lucid jacinth we are on same server too.

frosty axle
#

@lucid jacinth just kill any hostile in Khytomer, i.e. klingon ships

charred thunder
#

I am level 23 and should not be getting this error all of a sudden @native oyster

native oyster
#

I bought yesterday for 250 ferderation credits the commandation rank II (Didn't know what it was... but ok) Today I have no Federation Daily Missions at the daily goals. I guess this shouldn't be the effect of the commantion rank?!

charred thunder
#

nah it won't be, I have bought that too, apparently it for later in game

native oyster
#

yes but why no Federation Dailys anymore?

short trellis
#

so do we actually get some answers in these channels from devs? or is this a community discord?

charred thunder
#

@native oyster is the official Dicord Liason between the Discord and the Devs and Customer support.

short trellis
#

awesome, i have some questions for him/her then @native oyster

question about the officers abilities that arent working...is there a list of broken officers anywhere? so we can somehow know which ones to currently avoid or add to the list so you guys are aware?

been grinding RSS from marauders and would like to use Shev and co but they dont work at all, which means they are pointless to have in any ship on the officer slots...

native oyster
#

@charred thunder just restart the app and that level 3 glitch goes away

charred thunder
#

might be fixed after this Maintenance run 😄

#

i did try that a few times and cleared the localisation, but will see after it comes back online

native oyster
#

I have it almost daily

#

After daily tasks reset

#

I kill the app and start, some times 2-3 times, and its gone

delicate cloud
#

I have an issue that the Alliance Help requests sometimes stop triggering until I kill and reload the app - then suddenly like 5 -10 pop up.

#

Additionally I have all the time the bug that the screen becomes unresponsive after I add the last component to the ship that the Tier up is available - the animation passed but the interface does not unlock

#

Also solved by killing the game

native oyster
#

same issue here @delicate cloud on phone and bluestacks, runs ok for 10-15mins then no more appear until i restart

dry osprey
#

@delicate cloud reboot is your friend when it comes to this game. I average 2-3 reboots eassily for every hour of gameplay.

astral gale
#

Wow crashed 5 times so far, the bugs are back with a vengeance

jaunty mesa
#

yup, same here... it loads, then the first action kills it

#

Daily Goals missing as well <must reach level 3 to unlock>... I'm a 21!!!

astral gale
#

Chests not available, using the work around you either crash out or get the live ops error message

hollow quartz
#

yeah i can't seem to get to the chest either

#

greyed out

astral gale
#

Events missing too

rough temple
#

My ship just got destroyed 4k repair bill ? Etc?

jaunty mesa
#

Alliance chat greyed out

zealous solstice
jaunty mesa
#

that daily mission lapse hits me about once every 2-3 days before the update... i just close app and reopen it again... always seems to reset

sand yacht
#

Ever heard of being patient??

heavy tangle
#

This patch... broke the game worse... sigh

astral gale
#

Heaps of issues for what was mentioned as no changes. Keeps quitting just doing basic thing. WTF is going on?

jaunty mesa
#

it's the repeating milestone achievement bug that grinds my gears Grrrrrr

fair mauve
pastel coral
#

@native oyster I'm level 22...

astral gale
#

Ten times for me. Just wanting to click on some buildings in my base.

rough temple
#

Why did my ship get destroyed for no reason

astral gale
#

Now I get a failed login retry

jaunty mesa
#

seems to be back up and running now.. I can action everything like before

native oyster
jaunty mesa
#

try rebooting the app, worked for me and I'm back to my daily missions log again

dry osprey
#

Took a while but the game eventually figured out I was level 21

#

Had same message for a couple reboots as well

native oyster
#

Yeah my dailys are back now, seems to be self fixing @native oyster

jaunty mesa
#

@ the devs.... just joined discord so you've probably heard all these before, but the bugs I experience as folllows:

#
  1. Milestone Achievement repeating bug... almost constantly
#
  1. on ipad all PM chat threads disappear after 1 day, but are always visible on the iphone version of the app
#
  1. periodically, access to Daily Missions log is blocked with [must reach level 3 to unlock] message... I'm Lvl21
#
  1. Warping about the place is laggy.... when entering a system you've never really sure you're there until you stop moving... and even then sometimes you glitch backwards and slow to a stop again, and again, and again
#
  1. Notifications badges remain on Alliance icon in bottom left corner even after you've collected whatever the notification was for
#

sure ye've heard all them above a million times, just adding my voice to the mix :o) Thankx

modest sage
#

I concur

fiery breach
#

Ummm wtf?

west wolf
#

Same thing for a member if my ally

#

Of*

native oyster
#

The officer abilities are still buggy... Vel says captains maneuver: dilithium hunter - gives 25% extra dilithium when attacking hostiles... but you do not get the extra dilithium and battlelog say:

#

@short trellis Sorry, I don't have a full break down of that. However , it is a priority and the team is actively working to resolve the issue.

#

@native oyster @pastel coral @zealous solstice Are you guys still having this issue?

zealous solstice
#

@native oyster was solved after relogging 3 times

native oyster
#

Not ideal, but glad it was solved. Thanks @zealous solstice

#

@charred thunder (same question as above) - are you still seeing this?

pastel coral
#

Resolved after 20+ reboots @native oyster

native oyster
#

Thanks for letting me know.

native oyster
#

Also fixed itself after short wait @native oyster

tight cypress
short trellis
#

@native oyster they have been bugged since scopely shut the old server down, couple of months now...any ETA on the fix?

quick hill
#

Constantly have to reboot when raiding bases just to be able to select the base for attack using a Samsung Galaxy S9+

lapis kindle
#

@short trellis people say they've got the proper blueprint in them, it's just a text bug

native oyster
#

After all that Hadleys warp bonus does nothing 😡 😡 😡

tender gate
#

@native oyster The previous event isn't distributing rewards to everyone. Skipped me it seems.

brittle crown
#

@native oyster that's very weird, I definitely see my warp speed go from 2 to 3 on my Kehra with him on

native oyster
#

@native oyster @onyx bear Hey my rewards for the Alliance Power Progression Event didnt get sent to me. I restarted and rebooted the localization yet still nothing. We took 2nd place.

#

@brittle crown also killed two lv20 boslics with and without Hadley and same xp gained using horizon

topaz matrix
#

Are the crew bonus like that supposed to be fixed?

topaz matrix
#

@native oyster warp glitch.. press warp countdown to launch expires but still get hit be attacker.

kind peak
#

Every single time an event ends it bugs the completion screen. Customer service is aware and apologizes but still not fixed... Easy fix come on team

finite osprey
#

I found a major bug. It's big and needs action taken to fix asap........

#

The PVP event

small inlet
#

i am sure this may not be a bug that bothers people, but i like to keep my sound turned off (playing at work...shhh). but when i play the game, then leave it and come back the sound is turned back on...thoughts @native oyster ? Or anyone for that fact?

weak dust
#

@native oyster and @onyx bear So you are allowing alliance members to cheat the system by allowing players to members to kill one another? Cancel the PvP Event. There are alliances that are cheating their way to winning the top prizes in the event rankings. I don't call that fair.

#

Yeah this is happening as we speak. @native oyster and @onyx bear

small inlet
#

damn!!! that is cheating big time!!!

weak dust
#

I lead one of the top PVP ranking alliances within my server and seeing this makes me sick. There is no legitimacy to this event when people within an alliance at attacking one another to cheat the system. Why even have this event? What is the point? I am seriously regretting into putting money into this game.

limpid yew
#

Unless Scopley said implicitly you could not trade kills, I wouldn’t call it cheating. It may not be in the spirit of the event, but the goal is the same: spend money on repairs. Even if it wasn’t allowed, Scopley cannot even manage Galaxy Chat, so I have no faith in them to do anything about this except to cause one of crew members to randomly disappear and then offer them as reward for the event. Time to hunker down and enjoy a three day break I guess.

astral vault
#

people in my server are killing each other for fun. otherwise they'd be at their bases

steel stump
#

I'm actually level 15

astral vault
#

ok, have you restarted the game and cleared localization whatevers?

native oyster
#

All progress lost here, still waiting for a reply.

steel stump
#

Who are you referring to @astral vault?

astral vault
#

anyone having the issue with daily missions.

#

the bug has been around for a while

steel stump
#

Will try it

#

Just the cache, not app and data right @astral vault

charred thunder
#

@weak dust they aren’t in the same alliance, one is TOPG and the other is T0PG, one has an O and the other a Zero

#

And so what if they want to set up an alliance and hit each other why not, that’s actually a good idea lol 😂

#

But also so what, they just don’t want to attack other, it does not stop you one bit from your game and go in and attack them, so what’s the big deal

velvet zenith
#

This Event is a bug!

weak dust
#

When I had the screenshot taken the tags were the same.

real niche
#

I guess putting this here is also right

Players can leave an alliance - use their miners - with only one officer on board and allow their alliance to grind points... when the player then rejoins they have the exact same point they left with. With the other player then doing the same thing and repeat.

velvet zenith
#

That's wanted

#

Due to the constant repairs scopely deserves her money.

dapper star
#

I don't know if I can be bothered even trying for this event, not many people on my server are my lvl those that are don't seam to be coming out to play.

atomic charm
#

Are you f---ing kidding me. Been in warp for one and a half minute, close to entering the next system, yet I was attacked and destroyed in the "old" system.

native oyster